The radiator beeps but the touch controls do not respond

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Accepted Answer

If your PRINCESS Smart Glass Panel Heater is beeping but not responding to the touch controls, here are the most likely causes:

Child lock activated

When the child lock is active, no touch control works. This is the most common cause of this symptom. To disable it: press and hold the lock button for 5 seconds until the padlock symbol disappears from the screen.

Radiator tipped over

If the radiator has tipped over, it automatically stops for your safety and will not respond to touch controls or the HomeWizard Climate app. Place it back upright on a stable, flat surface - it will restart and reconnect automatically.

Beep without specific error code

The manual for this notice does not document specific error codes or beeping patterns. The beep you hear likely indicates an attempt to control during child lock or another protective condition.

If the problem persists

After checking the child lock and the position of the radiator, try unplugging it for 30 seconds, then plug it back in to reset the device. If the touch controls remain non-functional, contact PRINCESS support.

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