Q: How does the air intake work on the KERO 360 and what is its role?

The air intake of the KERO 360 is not an adjustment on the device itself, but an essential condition of the room where it operates. This kerosene heater (3 kW) burns a wick soaked in kerosene and requires a constant supply of oxygen for complete and safe combustion. Every room where you use the KERO 360 must be equipped with an air intake with a minimum area of 50 cm² , as well as an effective air outlet of the same area. This air intake allows fresh oxygen to enter the room and mixes with the combustion gases. Without this constant air supply, combustion becomes incomplete, which can generate carbon monoxide that is dangerous to your health. Additionally, the room must have a minimum volume of 46 m³ to properly accommodate this device. Good natural or assisted ventilation is essential: the room must be free of flammable vapors and sufficiently ventilated at all times. The KERO 360 is equipped with an AIR SENSOR® atmospheric safety that monitors air quality based on the room temperature. This system automatically protects the device and you in case of an inadequate atmosphere. Never tamper with this safety system, as it would void your warranty and could create a hazard. In practice, ensure that the air intake and outlet openings (50 cm² each) remain clear and unobstructed by furniture, curtains, or objects. Regular maintenance of the burner and the original Petrowick wick also ensures optimal combustion. If you notice unusual odors or an abnormal flame appearance, stop the device and check the room's ventilation.

Question 1

How to change the wick of the KERO 360 heater?

Accepted Answer

To change the wick of your KERO 360 heater, follow these precise steps to ensure a safe and effective replacement:

Steps to change the wick of the KERO 360

Turn off and unplug the device: Make sure the heater is completely turned off and unplugged to avoid any risk of accident or fire.
Access the wick: Remove the top cover or the part that allows access to the wick. Depending on the model, this may require unscrewing a few screws or carefully unclipping the cover.
Remove the old wick: Locate the used wick. It is usually held in place by clips or screws. Carefully remove it, avoiding damage to surrounding components.
Install the new wick: Insert the new wick in the place of the old one, ensuring it is properly aligned and securely fixed according to the designated fastening points.
Reassemble the cover: Replace the top cover and screw or clip it back firmly to ensure a good seal and safety.
Test the heater: Plug the device back in and turn it on to check that the new wick is working correctly and that the flame is stable.

Important tip: Always handle the wick with care and ensure that the heater is cold before intervening. Use a wick compatible with the KERO 360 model to ensure optimal performance.

Question 2

How does the lead mechanism work for the safety mode of the KERO 360?

Accepted Answer

The lead mechanism of the KERO 360 is a mechanical position sensor based on gravity, designed to detect any positioning anomaly of the device. This system is an integral part of the anti-shock automatic extinguishing device and directly intervenes in the safety mode of your heater.

Its operation is based on a simple but effective principle: the lead, by its weight, exerts a downward force that activates or releases an electromechanical contact. When the device is correctly placed horizontally, the lead keeps this contact in its normal position and the device can operate. If the device tilts or tips over (due to a shock or accidental movement), the lead changes position and automatically interrupts the fuel supply circuit, triggering the immediate shutdown of the device.

The anti-shock automatic extinguishing device associated with the lead quickly lowers the wick and completely extinguishes the flame in less than a second. This double protection action prevents any risk of carbon monoxide release or fire related to poor combustion in an inclined position. That is why the device must absolutely be placed horizontally before each use: an inclined position compromises the operation of this vital mechanism.

To check that the lead is functioning correctly, place your KERO 360 perfectly upright and push the ignition lever down to the stop. The anti-shock automatic extinguishing device should remain active. If the lever rises on its own after a few seconds, it means that the device has automatically engaged: this may indicate a positioning problem or that the mechanism detects an anomaly. In this case, ventilate the room immediately and do not force the lever.

Your device is also equipped with the AIR SENSOR® system, an atmospheric safety feature based on temperature that complements the lead mechanism by monitoring the quality of the ambient air. Any intervention on these safety systems is strictly prohibited as it would void your warranty and compromise your safety. If you notice a malfunction of the lead mechanism or the extinguishing device, contact an authorized technician.

Question 3

How does the air intake work on the KERO 360 and what is its role?

Accepted Answer

The air intake of the KERO 360 is not an adjustment on the device itself, but an essential condition of the room where it operates. This kerosene heater (3 kW) burns a wick soaked in kerosene and requires a constant supply of oxygen for complete and safe combustion.

Every room where you use the KERO 360 must be equipped with an air intake with a minimum area of 50 cm², as well as an effective air outlet of the same area. This air intake allows fresh oxygen to enter the room and mixes with the combustion gases. Without this constant air supply, combustion becomes incomplete, which can generate carbon monoxide that is dangerous to your health.

Additionally, the room must have a minimum volume of 46 m³ to properly accommodate this device. Good natural or assisted ventilation is essential: the room must be free of flammable vapors and sufficiently ventilated at all times.

The KERO 360 is equipped with an AIR SENSOR® atmospheric safety that monitors air quality based on the room temperature. This system automatically protects the device and you in case of an inadequate atmosphere. Never tamper with this safety system, as it would void your warranty and could create a hazard.

In practice, ensure that the air intake and outlet openings (50 cm² each) remain clear and unobstructed by furniture, curtains, or objects. Regular maintenance of the burner and the original Petrowick wick also ensures optimal combustion. If you notice unusual odors or an abnormal flame appearance, stop the device and check the room's ventilation.

Question 4

Why does my KERO 360 go into safety mode after 5 minutes even after changing the wick?

Accepted Answer

If your KERO 360 goes into safety mode after only 5 minutes of operation, even after changing the wick, several causes may be behind this issue:

1. Fuel Check

Ensure that the tank contains suitable fuel in sufficient quantity.
Poor quality or insufficient fuel can cause premature extinguishing.

2. Wick Control

Check that the wick is properly positioned at the recommended height to ensure stable combustion.
An improperly adjusted wick can lead to an unstable flame and activate the safety feature.

3. Cleaning and Ventilation

Check that the ventilation openings are not blocked by dust or debris.
A lack of air prevents proper combustion and triggers safety mode.

4. Sensors and Safety System

Inspect the safety sensors for any dirt or blockages.
A dirty or faulty sensor may shut off the device as a precaution.

5. Environmental Conditions

Too low ambient temperature can disrupt the normal operation of the KERO 360.
Try using the device in an environment with adequate temperature.

In summary, this problem may arise from incorrect settings, insufficient maintenance, or an unsuitable environment. Check these points to try to resolve the issue and ensure safe and continuous operation of your KERO 360.

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