Q: What is the contact email address for the manufacturer Blumfeldt for the Felsquell solar fountain?

The manufacturer of the Felsquell solar fountain is Chal-Tec GmbH , a German company based in Berlin. You can contact them at the following address: Chal-Tec GmbH Wallstraße 16 10179 Berlin Germany For a specific email address or phone number, please refer to the QR code in your user manual (provided with the Felsquell fountain), which directs you to the manufacturer's website where you will find all available contact methods. If you have questions regarding your solar fountain, the Chal-Tec support team will be able to assist you with spare parts, warranties, or any technical issues.

Q: Where to buy the solar panel 10029040 for the Königsbrunn fountain?

The article number 10029040 corresponds to the solar panel for your Königsbrunn Blumfeldt fountain. It is a 2 W panel at 6 V DC, essential electrical compatibility to ensure the proper functioning of your system. Here’s how to obtain it: Order directly from the manufacturer The most reliable solution is to contact the manufacturer directly, who can guarantee the authenticity of the part: Chal-Tec GmbH - Wallstraße 16, 10179 Berlin, Germany Be sure to mention the article number 10029040 in your request Delivery times from Germany are generally 10 to 14 working days Specialized retailers for spare parts You can also check spare parts sales websites by searching for the exact number 10029040: Spareka - offers spare parts for solar fountains Fixpart - specializes in household appliance accessories and garden items These retailers often offer faster delivery times and may have competitive shipping fees Important checks before ordering Before confirming your purchase, ensure that the offered panel specifies the following specifications: 2 W power, 6 V DC voltage. The cable must also be 5 meters long to ensure compatibility with your Königsbrunn fountain. If in doubt, contact the seller directly to confirm compatibility. Alternative: additional spare parts Note that the manufacturer Chal-Tec GmbH also has other article numbers compatible with your model (10027997, 10041390, 10041391). You can mention them as alternative references in your request.

Question 1

What is the contact email address for the manufacturer Blumfeldt for the Felsquell solar fountain?

Accepted Answer

The manufacturer of the Felsquell solar fountain is Chal-Tec GmbH, a German company based in Berlin. You can contact them at the following address:

Chal-Tec GmbH
Wallstraße 16
10179 Berlin
Germany

For a specific email address or phone number, please refer to the QR code in your user manual (provided with the Felsquell fountain), which directs you to the manufacturer's website where you will find all available contact methods.

If you have questions regarding your solar fountain, the Chal-Tec support team will be able to assist you with spare parts, warranties, or any technical issues.

Question 2

How to replace the battery of the Felsquell solar fountain?

Accepted Answer

The Blumfeldt Felsquell fountain uses a 3.7 V, 2000 mAh Li rechargeable battery. Although the manual does not provide specific replacement steps, here is what you need to know:

About Replacement

The manufacturer states that repairs should only be carried out by qualified personnel, due to the risk of electric shock. Battery replacement falls into this category. If your battery no longer charges or the device does not work despite sufficient sunlight (a full day), contact Blumfeldt customer service for a safe replacement.

Preventive Maintenance

To extend the life of your battery:

Regularly expose the fountain to sunlight - the 2W panel should fully charge the battery in about one day of sunlight
Clean the solar panel with a soft cloth to ensure good light reception
Drain the fountain before winter or long periods of inactivity

If you notice that the fountain no longer starts or operates weakly even after a full charge in the sun, this indicates a battery failure and requires professional replacement.

Question 3

The solar pump is not working and is emitting repeated beeps - how to fix it?

Accepted Answer

The repeated beep every few minutes is an alert sound from the control system. This symptom is usually associated with a low or discharged battery. Here’s how to diagnose and resolve the issue:

1. Check the charge LED indicator

Check the LED light on the control unit (IP44 protection)
If the light is red or off, the rechargeable Li 3.7V 2000 mAh battery is empty or very low
An empty battery explains both the non-functioning of the pump and the sound alert

2. Recharge the battery via solar energy

Press the OFF button for 3 seconds to stop the pump and activate automatic recharging
Position the 2W solar panel optimally facing the sun
Let it recharge in solar mode for several hours until the LED light turns green (full charge = 6-8 hours of autonomy)
Recharging works best in full sunlight; in the shade, the process is very slow

3. If the battery remains red after solar recharging

The rechargeable battery may be faulty and needs to be replaced
Also, check that the water in the tank (25 liters) reaches the minimum level for proper submersion of the pump

4. Check the operation of the pump

Once the battery is charged (green light), briefly press the ON button
The pump should start with a flow rate of up to 200 L/h
You can adjust the flow rate via the rotary dial on the pump valve
The four white LEDs should light up automatically

If after a full recharge the pump remains inactive or the beeping persists, the battery or the control unit may be faulty and will need to be replaced.

Question 4

Where to buy the solar panel 10029040 for the Königsbrunn fountain?

Accepted Answer

The article number 10029040 corresponds to the solar panel for your Königsbrunn Blumfeldt fountain. It is a 2 W panel at 6 V DC, essential electrical compatibility to ensure the proper functioning of your system. Here’s how to obtain it:

Order directly from the manufacturer

The most reliable solution is to contact the manufacturer directly, who can guarantee the authenticity of the part:

Chal-Tec GmbH - Wallstraße 16, 10179 Berlin, Germany
Be sure to mention the article number 10029040 in your request
Delivery times from Germany are generally 10 to 14 working days

Specialized retailers for spare parts

You can also check spare parts sales websites by searching for the exact number 10029040:

Spareka - offers spare parts for solar fountains
Fixpart - specializes in household appliance accessories and garden items
These retailers often offer faster delivery times and may have competitive shipping fees

Important checks before ordering

Before confirming your purchase, ensure that the offered panel specifies the following specifications: 2 W power, 6 V DC voltage. The cable must also be 5 meters long to ensure compatibility with your Königsbrunn fountain. If in doubt, contact the seller directly to confirm compatibility.

Alternative: additional spare parts

Note that the manufacturer Chal-Tec GmbH also has other article numbers compatible with your model (10027997, 10041390, 10041391). You can mention them as alternative references in your request.

Question 5

What should I do if the pump is missing from the package of my Blumfeldt Vogelsbrunn?

Accepted Answer

If you have noticed that the pump is missing from the package of your Blumfeldt Vogelsbrunn product, here are the steps to follow to resolve this issue:

1. Complete package check

Before taking any action, make sure to thoroughly check all compartments, packaging, and accessories included in the package. Sometimes, the pump may be packaged separately or in a less visible compartment.

2. Contact the seller or customer service

If the pump is indeed missing, quickly contact the seller or customer service from whom you purchased the product. Provide them with the following information:

Order number
Detailed description of the product (Blumfeldt Vogelsbrunn)
Detail of the missing part (the pump)

They will be able to verify your order and arrange for the missing part to be sent or provide an appropriate solution.

3. Keep proof of purchase and packaging

Keep your proof of purchase as well as photos of the package and its contents at the time of receipt. This will facilitate the handling of your claim.

By following these steps, you should be able to quickly obtain the missing pump for your Blumfeldt Vogelsbrunn.

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