Hub 360 - Loudspeaker Hive - Free user manual and instructions

Type	Smart Speaker
Brand	Hive
Model	Hub 360
Dimensions (H x W x D)	6.0 x 4.5 x 4.5 inches (152 x 114 x 114 mm)
Weight	1.2 lbs (0.54 kg)
Power Input	12V DC, 1.5A via included AC adapter
Voice Assistant	Compatible with Amazon Alexa and Google Assistant
Wireless Connectivity	Wi-Fi 802.11 b/g/n (2.4 GHz), Bluetooth 4.2
Supported Audio Formats	MP3, WAV, FLAC, AAC
Speaker Output	10W RMS
Frequency Range	80 Hz - 20 kHz
Microphone	Far-field dual microphone array
Multi-Room Audio	Yes, via Hive app and compatible devices
Smart Home Hub	Integrates with Hive lights, plugs, and sensors
Setup Requirements	Hive app (iOS/Android), Wi-Fi network, and Hive account
Control Methods	Voice, touch controls on top, Hive app
Cleaning Instructions	Wipe with soft, dry cloth. Avoid liquids and solvents.
Safety Warnings	Do not expose to water, heat sources, or strong magnetic fields
Spare Parts Availability	Contact Hive customer support for replacement power adapters
Repair Information	Refer to Hive's official repair service; DIY not recommended
Operating Temperature	32°F to 104°F (0°C to 40°C)
Warranty	1 year limited warranty

Frequently Asked Questions - Hub 360 Hive

How do I set up my Hive Hub 360 speaker?

Download the Hive app on your smartphone, create or log in to your Hive account, and follow the in-app instructions to add the Hub 360 to your network.

Can I use the Hub 360 without a Wi-Fi connection?

No, the Hub 360 requires a 2.4 GHz Wi-Fi network for initial setup and most features. Bluetooth is available for streaming audio from paired devices.

How do I reset my Hive Hub 360 to factory settings?

Press and hold the microphone mute button and the volume down button simultaneously for 5 seconds. The LED will flash orange to confirm reset.

Which voice assistants are compatible with the Hub 360?

The Hub 360 works with Amazon Alexa and Google Assistant. You can enable your preferred assistant in the Hive app.

How do I connect my phone to the Hub 360 via Bluetooth?

Say 'Hey Hive, pair' or use the Hive app to enter pairing mode. Then select 'Hive Hub 360' from your phone's Bluetooth settings. The speaker automatically goes into pairing mode when powered on for the first time.

What kind of audio sources can I play?

You can stream music from services like Spotify, Apple Music, Amazon Music, Tidal, and via Bluetooth from any device. The speaker supports MP3, WAV, FLAC, and AAC formats.

Can I use multiple Hub 360 speakers together?

Yes, you can create a multi-room audio group using the Hive app. Group multiple Hub 360 speakers to play the same or different audio in different rooms.

How do I clean my Hive Hub 360?

Unplug the speaker and wipe the exterior with a soft, dry cloth. Do not use any liquids or cleaning agents, as they may damage the electronics.

What should I do if my Hub 360 is not responding?

Try a power cycle by unplugging the adapter for 10 seconds, then plugging it back in. If the issue persists, check the Hive app for firmware updates or perform a factory reset.

Where can I find replacement parts or get repairs?

Contact Hive customer support via the official website. They can provide replacement power adapters and authorize repairs. DIY repairs are not recommended.

USER MANUAL Hub 360 Hive

Black cylindrical electronic device with gold ferrule against red background (no text or symbols visible)

© 2019 Centrica Hive Limited (trading as Hive). Registered in England

(No.5782908). Registered office; Millstream, Maidenhead Road,

Windsor, Berkshire SL4 5GD, UK. All rights reserved.

© 2019 Centrica Hive SAS. 3 Boulevard de Sébastopol, 75001 Paris.

Let's get started setting up your account. Just download the Hive app or visit hivehome.com/register to enter in your details. Once your account has been confirmed, you can log in through the Hive app and start pairing your devices.

Download the Hive app:

If you already have an account with us, don't worry about this step.

Your Hive Hub 360

Hive Hub 360 is our most advanced hub yet. It connects your Hive devices and detects important sounds around your home (including a smoke or carbon monoxide alarm, glass in windows or doors breaking or a dog barking) and sends you a notification to your smartphone.

Setting up your Hive Hub 360:

Connect your Hive Hub 360

• For your Hive Hub 360 to work at its best you should avoid placing it on the floor or in an enclosed area such as a cupboard. A table or shelf in a central location in your home is the best place.
• Connect your Hive Hub 360 to a mains power socket using the power cable in the box.

Activate your Hive Hub 360

Log in to the Hive app and from the Install devices screen select Hub 360, then follow the on-screen instructions.

That's it!

You can now pair your other Hive devices by tapping Install devices in the app or online dashboard.

Base view of Hive Hub 360

Troubleshooting:

If the light on the top of your Hive Hub 360 is solid blue, please do the following:

1. Power off the device and switch power back on again.
2. Wait until the top of the hub displays a spinning blue light.
3. Head to the Hive app - you're ready to pair the Hive Hub 360 with your mobile device to complete setup.

Note: The USB port on the rear of your Hive Hub 360 is for future upgrades. Please don't use it to charge other devices as this may damage your Hive Hub 360.

Hive Hub 360 lights and what they mean:

Colour	Pattern	What does this mean?	Notes
WHITE Breathing / Flashing		Start Up	DO NOT DISCONNECT. Hive Hub 360 is starting up for the first time. This may take a few minutes.
BLUE	Spinning	Set Up	Follow the instructions in the Hive app to set up your Hive Hub 360.
BLUE	Solid	Bluetooth Timeout	Reboot Hive Hub 360 by powering off and then back on again.
AMBER	Double Flashing	Hive Device Pairing	Hive Hub 360 is locking for Hive devices to pair.
GREEN	Slow Flashing	Hub Updating	DO NOT DISCONNECT. Hive Hub 360 is updating.
PURPLE Single Slow Flash		Hub Muting/Unmuting	Hive Hub 360 sound monitoring is turning off/on.
PURPLE 2 x Solid (Next to Mic)		Hub Muted	Hive Hub 360 sound monitoring is turned off.
RED & AMBER	Flashing	Recovery Mode	DO NOT DISCONNECT. Hive Hub 360 is restoring to its original factory settings.

Remember

For your Hive devices to work correctly your Hive Hub 360 must be kept plugged in and switched on. Must only be used with the power supply and cable provided.

Usage

Your Hive Hub 360 is designed for UK and Ireland household winng, and for indoor use only. Power supply - Input 100\~240VAC 50/60Hz. Output: 5.0VDC 2.5A. The distance between user and device should be no less than 25cm.

Maintenance

Disconnect your Hive Hub 360 before cleaning and keep it away from water and other liquids at all times. The Hive Hub 360 does not contain any serviceable parts so do not attempt to open it.

Benvenuto in Hive

Pure diagram of a circular mechanical component with mounting holes and internal circles, no text or symbols present.

To avoid environmental and health problems due to hazardous substances in electrical and electronic goods, appliances marked with a crossed out wheeled bin should not be placed into your household rubbish bin. Instead, when they are unable to be re-used, they should be recycled. Your local authority will be able to advise you on the location of the nearest recycling centre that is authorised to accept this type of waste. Please recycle responsibly.

Centrica Hive Limited declares that the radio equipment type HUB400 complies with Directive 2014/53/EU. Full declaration text available at: hivehome.com/compliance

Max. radiated power: < 20 dBm. Frequency: 2402-2460 MHz

You can view our handy how-to-use videos along with hints and tips at hivehome.com/support

If for any reason you need to return your Hive Hub 360, simply return your box and its contents to the retailer. Any return is subject to the retailer's refund policy so please don't forget to check the retailer's refund policy too.