DNIe 21111 - Payment terminal TRUST - Free user manual and instructions
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| Product Type | Payment Terminal |
| Brand | Trust |
| Model | DNIe 21111 |
| Dimensions (L x W x H) | Approx. 150 x 80 x 50 mm |
| Weight | Approx. 300 g |
| Power Supply | USB-C (5V/2A) or internal rechargeable battery |
| Battery Capacity | Li-Ion 2000 mAh |
| Display | 2.8-inch color touchscreen (320x240) |
| Card Reader Types | Contactless (NFC), Chip (EMV), Magnetic Stripe |
| PIN Entry | Secure PIN pad with PCI PTS certification |
| Connectivity | Wi-Fi 802.11 b/g/n, Bluetooth 5.0, USB-C |
| Supported Payment Methods | Contactless, Chip & PIN, Swipe |
| Receipt Printing | Built-in thermal printer (58 mm paper) |
| Security | PCI PTS 5.x, end-to-end encryption, secure element |
| Operating Temperature | 0°C to 40°C |
| Storage Temperature | -20°C to 60°C |
| Humidity | 5% to 95% non-condensing |
| Cleaning | Wipe with a soft, dry cloth; avoid liquids |
| Spare Parts Availability | Battery, charger, USB cable, paper rolls (contact Trust support) |
| Repairability | Serviceable by authorized technicians only |
Frequently Asked Questions - DNIe 21111 TRUST
How do I turn on the Trust DNIe 21111 payment terminal?
Press and hold the power button on the side of the device for 3 seconds until the screen lights up.
How do I connect the terminal to Wi-Fi?
Go to Settings > Network > Wi-Fi, select your network, and enter the password.
Can I use the terminal without a printer?
Yes, the terminal can process payments without printing receipts. Receipts can be sent via email or SMS.
What types of cards does the terminal accept?
It accepts contactless (NFC), EMV chip cards, and magnetic stripe cards.
How do I clean the terminal?
Use a soft, dry cloth to wipe the exterior. Do not use liquids or abrasive cleaners.
How long does the battery last?
The battery lasts approximately 8 hours of continuous use or 24 hours in standby.
Is the terminal PCI compliant?
Yes, the Trust DNIe 21111 is PCI PTS 5.x certified for secure card processing.
How do I update the terminal firmware?
Connect to Wi-Fi and go to Settings > System > Update. Follow on-screen instructions.
What do I do if the terminal freezes?
Press and hold the power button for 10 seconds to force restart. If the issue persists, contact support.
Where can I find spare parts?
Contact Trust customer support or visit the official website for authorized spare parts like batteries and cables.
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