Keypad - Home Automation Hive - Free user manual and instructions

Product Type	Home Automation Keypad
Brand	Hive
Model	Keypad
Dimensions	80 x 80 x 15 mm
Weight	100 g (including batteries)
Power Supply	2 x AAA alkaline batteries
Battery Life	Up to 12 months under normal use
Display	Backlit LCD screen
Number of Keys	12 numeric keys + 3 function keys
Connectivity	Wireless, encrypted protocol
Operating Range	Up to 30 meters indoors
Operating Temperature	0°C to 40°C
Main Functions	Arm/disarm alarm system, control lighting and heating, trigger emergency alarm, view system status
Security Features	Tamper protection, low battery indicator, secure pairing with Hive Hub
Maintenance	Wipe with a soft, dry cloth. Do not use liquids or solvents.
Spare Parts	AAA batteries only
Repairability	The device is sealed and not user-serviceable; contact Hive support for issues.
Compatibility	Requires Hive Hub and Hive app; compatible with Hive ecosystem devices
Mounting	Wall mount (screws and adhesive tape included) or tabletop stand
Warranty	2 years from date of purchase
Package Contents	Keypad unit, user manual, mounting kit, AAA batteries (pre-installed)

Frequently Asked Questions - Keypad Hive

How do I install the Hive Keypad?

Mount the keypad on a wall using the provided screws and adhesive tape, or place it on a tabletop. Follow the instructions in the user manual to pair it with your Hive Hub via the Hive app.

How do I connect the Keypad to my Hive Hub?

Open the Hive app, go to 'Add Device', and select 'Keypad'. Press and hold the pairing button on the keypad until the screen shows a pairing code. Enter the code in the app to complete pairing.

How do I change the batteries?

Slide off the back cover of the keypad and remove the old AAA batteries. Insert new alkaline AAA batteries, ensuring correct polarity. Replace the cover. The keypad will beep to confirm.

What should I do if the Keypad is unresponsive?

Check the battery level via the Hive app or by looking at the battery icon on the screen. Replace batteries if low. If still unresponsive, reset the keypad by removing and reinserting the batteries. If the problem persists, contact Hive support.

Can I use the Keypad to control other smart home devices?

Yes, the Keypad can be programmed to trigger actions for lights, heating, and other Hive devices. Use the Hive app to assign functions to specific keys or sequences.

How do I reset the Keypad to factory settings?

Press and hold the '0' key and the '#' key simultaneously for 10 seconds. The screen will flash, and the keypad will restart. This removes all pairings and settings.

What is the wireless range of the Keypad?

The wireless range is up to 30 meters indoors, depending on walls and interference. For best performance, keep the keypad within 20 meters of the Hive Hub.

Is the Keypad compatible with other smart home systems?

The Keypad is designed exclusively for the Hive ecosystem and is not compatible with other smart home hubs or systems. It requires a Hive Hub to function.

How do I clean the Keypad?

Use a soft, dry cloth to wipe the surface. Do not use water, cleaning agents, or abrasive materials, as they may damage the keypad or affect its operation.

What does the panic button do?

The panic button (usually a dedicated key or a long press of a key) triggers an immediate alarm event. This can be configured in the Hive app to send notifications to you and optionally call emergency services.

USER MANUAL Keypad Hive

Modern white electronic device with a numeric keypad and 'SOS' button, mounted on a wall (no readable text or symbols beyond basic design)

Keypad user guide

Welcome to Hive. This guide tells you everything you need to know to set up your Hive Keypad.

What's in the box

Please check the contents of your Hive Keypad's packaging before proceeding to assemble your Hive Keypad. If you're missing any parts please get in touch with our customer care team by visiting www.hivehome.com/contact-us

Wall mountKeypad

2x Screws

2x Wall plugs

Tools you may need

If you need to arrange for a professional installer to set-up your Hive Keypad please contact our customer care team by visiting www.hivehome.com/install

Important: If you are installing the Keypad using the wall mount, you should be competent using power tools. If you need to drill into brick or stone, you'll need an SDS power drill and masonry bits.

Phillips screwdriver #1

Drill bits 6mm, 12mm Power drill

Pencil/marker Spirit level

Where to place

A typical location for a Keypad is in your hallway close to your front door for ease of access when arming or disarming your home.

Woman in pink blazer pointing at a wall-mounted digital phone (no visible text or symbols)

You can set your HomeShield alarm using the using the Keypad, Hive app, Apple Watch or Voice commands

Change modes using your keypad

1 Select the desired mode by pressing either the 'Home mode', 'Sleep mode' or 'Away mode' buttons.
2 Enter your PIN.
3 Press the Tick button.

Note: When selecting Away mode or Sleep mode the countdown to arming the home starts. You can adjust the countdown period in HomeShield Settings.

Family and guest access

Family members and guests will need their own PIN to disarm HomeShield. You can assign new PINs or change your own PIN in the Hive app.

Close-up of a white calculator with numeric keypad and function buttons (no readable text or symbols)

Home mode

Sleep mode

Away mode

Activate SOS on your Keypad

In an emergency you can activate your HomeShield alarm with the SOS button on your Keypad.

To do this, follow the steps below:

1 Press and hold the SOS button on the Keypad for 3 seconds. You will hear a beep and the button's light will turn green, to show that SOS has been activated.
2 Activating SOS will raise the Alarm. You can customize what happens when the SOS button is pressed, such as your Siren sounding or your Hive Lights switching on, and who will be notified from your chosen contacts, in your Hive app.
3 To disable SOS simply activate Home mode, either on your Keypad, in the Hive app or Apple Watch. The SOS button on the Keypad will turn white when SOS is deactivated.
4 An alarm report will be created to show any activity and video captured by your chosen cameras during the active SOS time.

Close-up of a white calculator with numeric keypad and a red circular button labeled '30S' (no other text or symbols visible)

SOS

Keypad offline

If your keypad network light is red your keypad may be offline. You will not be able to arm or disarm HomeShield until it is back online. Follow the instructions in your Hive app to get your keypad back online.

Illustration of a white calculator with numbered buttons and a red circular icon (no text or symbols)

Low battery

If your keypad battery light is flashing red you will need to replace its batteries soon. If your keypad battery light is solid red it will soon shut down unless you replace its batteries immediately.

White calculator with a red button and circular icon, no visible text or symbols on the device itself

Your Keypad accepts 2x CR123 batteries.

Reset Keypad

If you need to reset the Keypad, remove the back cover and then carefully use a pin to press and hold the reset button for 5 seconds. This will put the Keypad back in to pairing mode. You can then use the Hive app to add your Keypad to HomeShield again.

Close-up of a white electronic device casing with a circular button and label (no readable text or symbols)

Need help?

If you need further assistance, please contact our customer care team by visiting www.hivehome.com/contact-us

HIVE