HW-Q950T - Soundbar SAMSUNG - Free user manual and instructions

Product Type	Soundbar with wireless subwoofer and rear speakers
Model Number	HW-Q950T
Total Power Output	540 W
Channel Configuration	9.1.4-channel
Audio Decoding	Dolby Atmos, DTS:X
Wireless Connectivity	Bluetooth 4.2, Wi-Fi
HDMI Ports	2x HDMI input, 1x HDMI eARC output
USB Port	1x USB 2.0
Soundbar Dimensions (W x H x D)	1232 x 71 x 135 mm
Subwoofer Dimensions (W x H x D)	210 x 403 x 403 mm
Rear Speaker Dimensions (each)	122 x 210 x 122 mm
Soundbar Weight	7.1 kg
Subwoofer Weight	9.8 kg
Rear Speaker Weight (each)	1.2 kg
Power Consumption	450 W (max), <0.5 W (standby)
Power Supply	AC 100-240V, 50/60Hz
Sound Modes	Standard, Surround, Game, Adaptive Sound, Night Mode
Special Features	Q-Symphony, SmartThings app, Alexa built-in
Cleaning Instructions	Wipe with a soft, dry cloth. Do not use liquids or aerosols.
Safety Precautions	Do not expose to rain or moisture. Use only with supplied power cord.
Included Accessories	Remote control, HDMI cable, wall mount bracket, power cables

Frequently Asked Questions - HW-Q950T SAMSUNG

How do I connect the HW-Q950T to my TV?

Use the included HDMI cable to connect the soundbar's HDMI eARC port to your TV's HDMI eARC port. Alternatively, use an optical cable (not included). Ensure both devices are powered on and select the correct input on the soundbar.

Why is my subwoofer not pairing?

Make sure the subwoofer is within 6 meters of the soundbar and not obstructed. Press the ID SET button on the back of the subwoofer and hold the UP button on the remote for 5 seconds. If still not paired, reset both devices by unplugging for 30 seconds.

Can I control the soundbar with my TV remote?

Yes, if your TV supports HDMI-CEC (Anynet+). Enable CEC on your TV settings. The soundbar's volume and power will then sync with your TV remote.

How do I update the firmware on the HW-Q950T?

Download the latest firmware from Samsung's website to a USB drive. Insert the USB into the soundbar's USB port. Press the Source button on the remote to select USB. The update will start automatically. Do not unplug during update.

What is the difference between Adaptive Sound and Standard mode?

Adaptive Sound analyzes the content in real-time and optimizes sound settings for speech, music, or effects. Standard mode plays audio without any processing, preserving the original mix.

How do I reset the soundbar to factory settings?

Press and hold the SETTINGS button on the remote for 5 seconds. Alternatively, turn off the soundbar, then press and hold the Play/Pause button on the soundbar for 15 seconds until 'INIT' appears on the display.

Can I use the HW-Q950T without the rear speakers?

Yes, the soundbar can operate as a standalone unit. The rear speakers enhance the surround experience but are not required. You can store them or purchase separately if needed.

How do I wall mount the soundbar?

Use the included wall mount bracket and screws. Attach the bracket to the wall using appropriate anchors (not included). Align the soundbar's keyhole slots with the bracket and slide down until secure. Ensure the wall can support the weight.

Why is there no sound from the rear speakers?

Check that the rear speakers are properly powered and paired. Ensure the sound mode is set to Surround or content that includes rear channels. Also verify the rear speaker volume is not set to zero in the soundbar settings.

Can I stream music via Bluetooth?

Yes, press the Source button until 'BT' appears on the display. Enable Bluetooth on your phone and select 'Samsung HW-Q950T' from the list. For better quality, use Wi-Fi streaming via SmartThings app.

USER MANUAL HW-Q950T SAMSUNG

Thank you for purchasing this Samsung product.

To receive more complete service, please register

your product at www.samsung.com/register

SAFETY INFORMATION

SAFETY WARNINGS

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).

NO USER-SERVICEABLE PARTS ARE INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

Refer to the table below for an explanation of symbols which may be on your Samsung product.

	CAUTIONRISK OF ELECTRIC SHOCK.DO NOT OPEN.
	This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
	This symbol indicates that this product has included important literature concerning operation and maintenance.
	Class II product: This symbol indicates that it does not require a safety connection to electrical earth (ground). If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).
	AC voltage: This symbol indicates that the rated voltage marked with the symbol is AC voltage.
	DC voltage: This symbol indicates that the rated voltage marked with the symbol is DC voltage.
	Caution, Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

CAUTION

WARNING

- To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.

- This apparatus shall always be connected to a AC outlet with a protective grounding connection.

- To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.

- Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases on the apparatus.

- To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times.

PRECAUTIONS

1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7\~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.
2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.
3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.

4. Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.

5. The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery. Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

Fabric cleaning

Remove any dirt or stain on the product surface immediately.

Removing and cleaning can be less effective for some substances or if left for a prolonged time.

CAUTION

- Use a vacuum cleaner or an adhesive lint roller to remove dust, handprints, and the likes. - Some cleaning brushes may damage the product, depending on the materials they contain. - Towels and cleaning clothes may leave lint or dirt on the product.

• Do not use a nail or other tools to scratch the dirt off. It may damage the fabric.

• To remove oil or liquid stains, use a clean white cloth moist with water. If the stain persists, wipe it with a mixture of water and neutral detergent (such as dishwashing soaps) and a cloth.

• A non-neutral detergent or cleaner may cause discolouration or fabric damage.

• After cleaning, use a dry cloth or hairdryer to dry the area.
• Do not use excessive force to avoid discolouration or fabric damage.

CONTENTS

01 Checking the Components 6

02 Product Overview 7

Top Panel of the Soundbar 7

Bottom Panel of the Soundbar 8

03 Using the Soundbar Remote Control 9

Inserting Batteries before using the Remote Control (AA batteries X 2) ____ 9

How to Use the Remote Control ____ 9

Using the Hidden Buttons (Buttons with more than one function) ____ 12

Output specifications for the different sound effect modes ____ 12

Adjusting the Soundbar volume with a TV remote control 13

04 Connecting the Soundbar 14

Connecting the power and units 14

- Recommended Speaker Layout 15

- Manually connecting the Subwoofer or Surround Speakers 16

- LED Indicator Lights on the Rear of Subwoofer and Surround Speakers 17

- In case the audio output of the Subwoofer and Surround Speaker is unstable 18

05 Using a wired connection to the TV 20

Method 1. Connecting with HDMI ____ 20

- Connecting the TV that supports HDMI ARC (Audio Return Channel) ____ 20

Method 2. Connecting using an Optical Cable ____ 21

06 Using a wireless connection to the TV 23

Method 1. Connecting via Bluetooth ____ 23

Method 2. Connecting via Wi-Fi ____ 25

07 Connecting an External Device 26

Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos decoding and playback) ____ 26
Method 2. Connecting using an Optical Cable ____ 27

08 Connecting a Mobile Device 28

Method 1. Connecting via Bluetooth ____ 28
Method 2. Connecting via Wi-Fi (Wireless Network) ____ 31

Configuring Amazon Alexa 32

Using the Tap Sound ____ 34

09 Installing the Wall Mount 35

Installation Precautions 35
Wallmount Components 35
Installing the Surround Speakers on a Wall ____ 37

10 Installing the Soundbar above a TV Stand 38

Component 38

11 Software Update 39

Auto Update 39

USB Update 39

Initialisation 39

12 Troubleshooting 40

13 Licence 43

14 Open Source Licence Notice 43

15 Important Notes About Service 43

16 Specifications and Guide 44

Specifications 44

01 CHECKING THE COMPONENTS

Bracket-Wall Mount Rubber-Foot

• For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)
• To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.
• For more information about the wallmount or rubber-foot, see pages 35\~38.
• Design, specifications, and App screen are subject to change without prior notice.
• The appearance of the accessories may differ slightly from the illustrations above.

02 PRODUCT OVERVIEW

Top Panel of the Soundbar

1	○ (Multi Function) ButtonIn standby mode, press the ○ (Multi Function) button to turn on the Soundbar.Press the ○ (Multi Function) button to change the input source.Press the ○ (Multi Function) button for 3 seconds to call Alexa. Say with the button pressed to enable voice recognition.
2	DisplayDisplays the product's status and current mode.D.IN → HDMI 1 → HDMI 2 → Wi-Fi → BT
3	○ Mic On/Off) ButtonPress the button to turn the microphone on or off.
4	— + (Volume) ButtonAdjusts the volume.

• When you plug in the AC cord, the power button will begin working in 4 to 6 seconds.
• When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
• If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.

Bottom Panel of the Soundbar

1	POWERConnect the Soundbar's AC power cable. (See page 14)
2	ID SET (WOOFER/REAR)Press to connect the Soundbar to surround speakers and a subwoofer wirelessly.
3	NETWORKPress to connect to a wireless network (Wi-Fi) via theSmartThingsapp.
4	SERVICEConnect a USB storage device to upgrade the product's software.
5	DIGITAL AUDIO IN (OPTICAL)Connect to the digital (optical) output of an external device. (See page 27)
6	HDMI 1 / HDMI 2Inputs digital video and audio signals simultaneously using an HDMI cable.Connect to the HDMI output of an external device. (See page 26)
7	HDMI TO TV (eARC/ARC)Connect to the HDMI jack on a TV. (See page 20)

• When disconnecting the power cord from a wall outlet, pull the plug. Do not pull the cable.
• Do not connect this unit or other components to an AC outlet until all connections between components are complete.

03 USING THE SOUNDBAR REMOTE CONTROL

Inserting Batteries before using the Remote Control (AA batteries X 2)

Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AA batteries (1.5V) oriented so that their polarity is correct. Slide the back cover back into position.

How to Use the Remote Control

1	Power	Turns the Soundbar on and off.• Auto Power Down FunctionThe unit turns off automatically in the following situations:– In D.IN / HDMI 1 / HDMI 2 / Wi-Fi / BT mode if there is no audio signal for 18 minutes.
2	Source	Press to select a source connected to the Soundbar.
3	Mute	Press the (Mute) button to mute the sound.Press it again to unmute the sound.

4	SOUND MODE	You can select the desired sound mode by choosing STANDARD, SURROUND, GAME PRO, or ADAPTIVE SOUND.STANDARDOutputs the original sound.SURROUNDProvides a wider sound field than standard.GAME PROProvides stereoscopic sound to immerse you in the action while gaming.ADAPTIVE SOUNDAnalyzes the content in real time and automatically provides the optimal sound field based on the characteristics of the content.
5	BluetoothPAIR	Switch the Soundbar to Bluetooth pairing mode. Press the button and wait for the “BT PAIRING” screen to connect to a new Bluetooth device.
6	Play / Pause	You can also play or pause music by pressing the button.
7	Up/Down/Left/Right	Press the indicated areas to select Up/Down/Left/Right.Press Up/Down/Left/Right on the button to select or set functions.Music SkipPress the Right button to select the next music file. Press the Left button to select the previous music file.ID SETUse this option when the Subwoofer or Surround Speakers are not connected or need reconnection.While powered off, press and hold the Up button for 5 seconds to perform ID SET.(See page 16.)
8	Sound Control	When pressed, the setting items such as TREBLE, BASS, SYNC, CENTER LEVEL, SIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, REAR TOP LEVEL, and VIRTUAL ON/OFF are displayed in sequence. The desired item can be adjusted using the Up/Down buttons.- To control the volume of the treble or bass sound, select TREBLE or BASS in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.- Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.(Make sure the Sound mode is set to "STANDARD".)- To control the volume of the each speaker select CENTER LEVEL, SIDE LEVEL, or FRONT TOP LEVEL in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.- If the video on the TV and audio from the Soundbar are not synchronised, select SYNC in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.- SYNC is only supported for some functions.- If Surround Speakers are connected, select REAR LEVEL or REAR TOP LEVEL and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.- The VIRTUAL Speaker function can be turned ON/OFF by using the Up/Down buttons.
9	WOOFER(BASS) LEVEL	Push the button up or down to adjust the level of the woofer (bass) to -12 or between -6 to +6. To set the woofer (bass) volume level to 0 (Default), press the button.
10	VOLUME	Push the button up or down to adjust the volume.• MutePress the VOL button to mute the sound. Press it again to unmute the sound.

Using the Hidden Buttons (Buttons with more than one function)

Hidden Button		Reference page
Remote Control Button Function
WOOFER (Up)	TV remote control On/Off (Standby)	page 13
Up ID SET page 16
(Sound Control)	7 Band EQ page 11

Output specifications for the different sound effect modes

Effect Input		Output
		With Subwoofer & Surround Speaker
STANDARD	2.0 ch 2.1 ch
	5.1 ch 5.1 ch / 7.1 ch (DTS)
	7.1 ch 7.1 ch
	7.14 ch 9.1.4 ch
SURROUND	2.0 ch 9.1.4 ch
	5.1 ch 9.1.4 ch
	7.1 ch 9.1.4 ch
	7.14 ch 9.1.4 ch
GAME PRO	2.0 ch 9.1.4 ch
	5.1 ch 9.1.4 ch
	7.1 ch 9.1.4 ch
	7.14 ch 9.1.4 ch
ADAPTIVE SOUND	2.0 ch 9.1.4 ch
	5.1 ch 9.1.4 ch
	7.1 ch 9.1.4 ch
	7.14 ch 9.1.4 ch

• For input sources Dolby Atmos and DTS:X, the effect modes that can be selected using the SOUND MODE button will not be available. (See above for the effect modes.)
• If the input source is Dolby Atmos®, 9.1.4 channels are outputted.
• The Surround Speakers will not produce sounds for 2 channel output while STANDARD mode is in use. To enable sound for the Surround Speakers, change the effect mode to SURROUND.

Adjusting the Soundbar volume with a TV remote control

Adjust the Soundbar volume using the TV's remote control.

• This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported.

• Set the TV speaker to External Speaker to use this function.
  • Manufacturers supporting this function: VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA

• Turn Off the Soundbar.

• Push up and hold the WOOFER button for 5 seconds.

Each time you push the WOOFER button up and hold it for 5 seconds, the mode switches in the following order: "SAMSUNG-TV REMOTE" (Default mode), "OFF-TV REMOTE", "ALL-TV REMOTE".

Remote Control Button Display Status
		(Default mode)	Enable a Samsung TV's IR remote control.
			Disable the TV remote control.
			Enable a third-party TV's IR remote control.

04 CONNECTING THE SOUNDBAR

Connecting the power and units

Use the Power cord to connect the Subwoofer, Surround Speakers, and Soundbar to an electrical outlet in the following order:

- For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Bottom of the Soundbar Main Unit)

1. Connect the Power cord to the Subwoofer.

1. Connect the power cord to the Left and Right Surround Speakers.

1. Connect the Power cord to the Soundbar.

1. Connect power to the Soundbar, Subwoofer and Surround Speakers. The Subwoofer and Surround Speakers are automatically connected when the Soundbar is turned on.

graph TD
    A["Device"] -->|Wireless Signal| B["Speaker"]
    B --> C{LINK LED - Blue is On}
    C -->|Blue| D["Speaker"]
    D --> E{LINK LED - Blue is On}
    E --> F["Speaker"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#fcc,stroke:#333
    style E fill:#cff,stroke:#333

NOTES

• Connect the Subwoofer and Surround Speakers power before connecting to the Soundbar. The Subwoofer and Surround Speakers will be automatically connected when turning on the Soundbar.
• If you unplug and reconnect the power cord when the product is turned on, the Soundbar turns on automatically.

Recommended Speaker Layout

CAUTION

• Wireless receiving antennas are built into the wireless subwoofer and surround speakers. Keep the units away from water and moisture.
• For optimal listening performance, make sure that the areas around the wireless subwoofer and surround speakers locations are clear of any obstructions.

Manually connecting the Subwoofer or Surround Speakers

Before performing the manual connection procedure below:

• Check whether the power cables for the Soundbar and subwoofer or Surround Speakers are connected properly.
  • Make sure that the Soundbar is turned off.

• Turn off the Soundbar main.

• Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.

- The red indicator at the rear of each speaker turns off and the blue indicator blinks.

graph LR
    A["Switch"] --> B["Rear of Subwoofer"]
    B --> C["Switch"] --> D["Rear of Subwoofer"]
    D --> E["5 Sec"] --> F["Link STANDBY ID SET"]
    F --> G["Link"] --> H["Blinking blue fast"]

graph LR
    A["Speaker"] -->|x2| B["Switch"]
    B --> C["Link Standby ID Set"]
    C --> D["5 Sec"]
    D --> E["Blinking blue fast"]
    E --> F["LINK Standby ID SET"]

1. Press the Up button on the remote control for 5 seconds.

2. The ID SET message appears on the display of the Soundbar for a moment, and then it disappears.

3. The Soundbar will automatically power on when ID SET is complete.

graph LR
    A["User Interface"] --> B["5 Sec Speed"]
    B --> C["ID SET"]

1. Check if the LINK LED is solid blue (connection complete).

graph TD
    A["Light Bulb"] --> B["Central Display"]
    B --> C{LINK LED - Blue is On}
    C --> D["Central Display"]
    D --> E["Light Bulb"]
    style A fill:#fff,stroke:#000
    style B fill:#ccc,stroke:#000
    style C fill:#fff,stroke:#000
    style D fill:#ccc,stroke:#000
    style E fill:#fff,stroke:#000

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Subwoofer, surround speakers.

LED Indicator Lights on the Rear of Subwoofer and Surround Speakers

LED Status Description Resolution
	On	Successfully connected (normal operation)	-
	Blinking	Recovering the connection	Check if the power cable attached to the main Soundbar unit is connected properly or wait about 5 minutes. If blinking persists, try manually connecting the subwoofer and Surround Speakers. See page 16.
	On	Standby (with the Soundbar main unit turned off)	Check if the power cable attached to the main Soundbar unit is connected properly.
		Connection failed	Connect again. See the instructions for manual connection on page 16.
	Blinking Malfunction		See the contact information for the Samsung Service Centre in this manual.

NOTES

• If the main unit is powered off, the wireless subwoofer will go into stand-by mode and the STANDBY LED on the rear of the sub-woofer will turn red after blinking in blue several times.
• If you use a device that uses the same frequency (5.8GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption.
• The maximum transmission distance of the main unit's wireless signal is about 10 m, but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.

CAUTION

• Wireless receiving antennas are built into the wireless subwoofer and Surround Speakers. Keep the unit away from water and moisture.
• For optimal listening performance, make sure that the area around the wireless subwoofer and the Surround Speakers are clear of any obstructions.

In case the audio output of the Subwoofer and Surround Speaker is unstable

When there is a wireless device (e.g., wireless LAN) using the same frequency (5.8GHz) near the Soundbar, the wireless connection between the Subwoofer and Surround Speaker could become unstable. This will affect the quality of audio output. In this case, the radio frequency channel of the Subwoofer and Surround Speaker can be changed as below:

CAUTION

• It doesn't work when the display is off. Please turn on the display first by pressing the button on the remote controller.

• Please press the WOOFER button vertically.

• With the power of the Soundbar on, vertically press and hold the WOOFER button on the remote controller for at least 5 seconds.

- The display shows "W-CH" and the currently set radio frequency channel.

graph LR
    A["Start"] --> B["100% STOP"]
    B --> C["5 Sec"]
    C --> D["WOGER"]
    D --> E["VOL"]
    D --> F["SOUNDS"]
    G["W-CH"] --> H["End"]

1. Press the Up/Down button on the remote controller to change the radio frequency channel, and then press the ▶II button.

2. The display shows "OK" and then the frequency is set to the changed channel.

3. You can exit the setting mode by pressing any button other than Up/Down or ▶II.

graph LR
    A["Device with 'X' and 'P' labels"] --> B["Presser pressing on screen"]
    B --> C["Screen with 'X' and 'P' labels"]
    C --> D["OK button labeled 'OK')"]

NOTES

• The default channel is the one that's optimised for avoiding wireless interference from external devices. If there is no abnormal audio output (e.g., sound jitter or delays, noise) of the Subwoofer and Surround Speaker, it is recommended to keep using the default channel.
• 3 to 6 channels are available for selection, depending on the radio specifications specific to each country.
• Changing the radio frequency channel may affect the performance of other near wireless devices (e.g., wireless LAN) using the same frequency bandwidth.

05 USING A WIRED CONNECTION TO THE TV

Method 1. Connecting with HDMI

CAUTION

• When both the HDMI cable and optical cable are connected, the HDMI signal is received first.
• To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV sound may not be output.
• Be sure to use the cable with the premium HDMI certification logo. In addition, make sure that the cable is a certified Type A, high-speed HDMI Ethernet cable. (HIGH SPEED HDMI CABLE WITH ETHERNET)

Connecting the TV that supports HDMI ARC (Audio Return Channel)

graph TD
    A["TV"] --> B["HDMI IN (ARC)"]
    B --> C["HDMI Cable"]
    C --> D["HDMI TO TV (eARC/ARC)"]
    D --> E["Bottom of the Soundbar"]
    F["Top of the Soundbar"] --> G["TV ARC"]
    G --> H["Connect to the HDMI IN (ARC) port of your TV."]
    D --> I["Connect to the HDMI TO TV (eARC/ARC) port of the Soundbar main unit."]

1. With the Soundbar and TV turned off, connect the HDMI cable as shown in the figure.
2. Turn on the Soundbar and TV.
3. "TV ARC" appears in the display window of the Soundbar main unit and the Soundbar plays TV sound.

- When the TV sound is not output, press the Ⓐ (Multi Function) button at the top of the Soundbar or the → (Source) button on the remote control to select the "D.IN" mode. The screen displays "D.IN" and "TV ARC" in sequence, and TV sound is played.

- When connecting a TV that supports the eARC function, "eARC" appears on the display and the sound is heard.

• To connect with eARC, the eARC function in the TV menu should be set to On. Refer to the TV user manual for details on setting. (e.g. Samsung TV: Home (n) → Settings (☀) → Sound → Expert Settings → HDMI-eARC Mode (Auto))
• If "TV ARC" does not appear in the display window of the Soundbar main unit, confirm that the HDMI cable is connected to the correct port.
• Use the volume buttons on the TV's remote control to change the volume on the Soundbar.

NOTES

• When you connect the TV that supports the HDMI ARC (Audio Return Channel) to the Soundbar with an HDMI cable, you can transmit the digital video and audio data without connecting a separate optical cable.
• We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 14 mm.
• This function is not available if the HDMI cable does not support ARC.
• When the audio in a broadcast is encoded in Dolby Digital and the "Digital Output Audio Format" on your TV is set to PCM, we recommend that you change the setting to Dolby Digital. When the setting on the TV is changed, you will experience better sound quality. (The TV menu may use different words for Dolby Digital and PCM depending on the TV manufacturer.)

Method 2. Connecting using an Optical Cable

Pre-connection Checklist

• When both the HDMI cable and optical cable are connected, the HDMI signal is received first.
• When you use an optical cable and the terminals have covers, be sure to remove the covers.

Diagram showing three stages of a mechanical component or assembly: before, after, and after (no text or symbols present)

graph TD
    A["TV"] --> B["OPTICAL OUT"]
    B --> C["Optical Cable (not supplied)"]
    C --> D["DIGITAL AUDIO IN (OPTICAL)"]
    D --> E["Bottom of the Soundbar"]
    F["D.IN"] --> G["Top of the Soundbar"]

ENG - 21

1. With the TV and Soundbar turned off, connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar and the OPTICAL output port on the TV with the optical cable (not supplied), as shown in the figure.
2. Turn on the Soundbar and TV.
3. Press the ⬆ (Multi Function) button at the top of the Soundbar or the ➞ (Source) button on the remote control to select the "D.IN" mode.
4. The TV sound is output from the Soundbar.

Using the Q-Symphony Function

For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for optimum surround effect. When the Soundbar is connected, the menu, "TV+Soundbar" appears under the Sound Output menu of the TV. Select the corresponding menu.

• TV menu example: TV + [AV] Soundbar series name (HDMI)

NOTES

• It can operate according to the Codec supported by TV.
  • This function is supported only when the HDMI Cable or Optical Cable (not supplied) is connected.
  • This function is available in Samsung TVs released in 2020 and some Soundbar models.
• When using Q-Symphony, you can only choose GAME PRO or ADAPTIVE SOUND.

06 USING A WIRELESS CONNECTION TO THE TV

Method 1. Connecting via Bluetooth

When a Samsung TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

• Only one Samsung TV can be connected at a time.
• Samsung TV that supports Bluetooth can be connected. Check the specifications of your TV.

graph LR
    A["TV"] --> B["Top of the Soundbar"]
    B --> C["BT PAIRING"]
    C --> D["OR"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#fcc,stroke:#333

The initial connection

1. Press the ✗ PAIR button on the Soundbar remote control to enter the "BT PAIRING" mode.

(OR) a. Press the ○ (Multi Function) button on the top panel and then select "BT".

"BT" changes to "BT PAIRING" in a few seconds automatically or changes to "BT READY" if there is a connect record.

b. When "BT READY" appears, press and hold the ☐ (Mic On/Off) button on the top panel of the Soundbar for more than 5 seconds to display "BT PAIRING".

1. Select Bluetooth mode on the Samsung TV.

(e.g. Home (💡) → Settings (💡) → Sound → Sound Output → Bluetooth Speaker List → [AV] Samsung Soundbar Q950T (Bluetooth))

1. Select "[AV] Samsung Soundbar Q950T" from the list on TV's screen.

An available Soundbar is indicated with "Need Pairing" or "Paired" on the TV's Bluetooth device list. To connect the Samsung TV to the Soundbar, select the message, and then establish a connection.

- When the Samsung TV is connected, [TV Name] "BT" appears on the Soundbar's top display.

1. You can now hear Samsung TV sound from the Soundbar.

- After you have connected the Soundbar to your Samsung TV the first time, use the "BT READY" mode to reconnect.

If the device fails to connect

• If you have an existing Soundbar (e.g., [AV] Samsung Soundbar Q950T) on the list of speakers on the Samsung TV, delete it.
• Then repeat steps 1 through 3.

Disconnecting the Soundbar from the Samsung TV

Press the ⬤ (Multi Function) button at the top of the Soundbar or the ➕ (Source) button on the remote control to select the mode other than "BT".

- Disconnecting takes time because the Samsung TV must receive a response from the Soundbar. (The time required may differ, depending on the Samsung TV model.)

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar.
  (Press the ✝ PAIR button on the Soundbar remote control or press and hold the ⭕ (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in "BT" mode.)

Notes on Bluetooth connection

• Locate a new device within 1 m to connect via Bluetooth communication.
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• The Soundbar automatically turns off after 18 minutes in the Ready state.

• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:

• If there is a strong electrical field around the Soundbar.

• If several Bluetooth devices are simultaneously paired with the Soundbar.
• If the Bluetooth device is turned off, not in place, or malfunctions.

- Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.

Method 2. Connecting via Wi-Fi

Pre-connection Checklist

• Wi-Fi connection is available only on Samsung TV.
- Check whether the wireless router (Wi-Fi) is turned on and the TV is connected to the router.
- The TV and Soundbar must be connected to the same wireless network (Wi-Fi).
- If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi connection between the TV and Soundbar. Contact your Internet service provider for details.
- Because the menus may differ depending on the year of manufacture, refer to your TV manual.
- To connect the TV to the Soundbar via Wi-Fi, connect the Soundbar to the wireless router first. See page 31, for details on how to establish a Wi-Fi connection.

1. For more information about Wi-Fi connection to the Soundbar, see page 31, "Method 2. Connecting via Wi-Fi (Wireless Network)".

2. Change the input source of the TV by using the Audio menu to Soundbar.

• Samsung TVs released in 2017 or later

Home (☑) → Settings (☑) → Sound → Sound Output → [AV] Samsung Soundbar Q950T (Wi-Fi)

07 CONNECTING AN EXTERNAL DEVICE

Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos decoding and playback)

Pre-connection Checklist

• Dolby Atmos® and DTS:X are supported in HDMI mode only.
- If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off.
• Make sure that the content supports Dolby Atmos®.

graph TD
    A["Top of the Soundbar"] --> B["HDMI 1 OR HDMI 2"]
    B --> C["Bottom of the Soundbar"]
    D["External Device"] --> E["HDMI OUT"]
    F["TV"] --> G["HDMI IN (ARC)"]
    E --> H["HDMI Cable"]
    G --> I["HDMI Cable"]
    H --> J["HDMI TO TV (eARC/ARC)"]
    I --> J

1. Use an HDMI cable to connect the HDMI OUT port on the external device and the HDMI port on the bottom of the Soundbar.
2. Use an HDMI cable to connect the HDMI IN port of the TV and the HDMI TO TV (eARC/ARC) port on the bottom of the Soundbar.
3. Turn on the Soundbar, TV, and the external device.
4. Press the ⬆ (Multi Function) button on the top of the Soundbar or the ➕ (Source) button on the remote control to select "HDMI 1" or "HDMI 2" mode.
5. The Soundbar display indicates that "HDMI 1" or "HDMI 2" mode is currently selected and the Soundbar will start playing sounds.

NOTES

• When you use Dolby Atmos®: If the input source is Dolby Atmos®, 9.1.4 channels are outputted. When Dolby Atmos® is active, the Soundbar's sound effect modes controlled by the SOUND MODE button are not available.
• When Dolby Atmos® is activated, "DOLBY ATMOS" appears in the top display.
• Configuring Dolby Atmos® on your BD player or other device.

Open the audio output options on the settings menu of your BD player or other device and make sure that "No Encoding" is selected for Bitstream. For example, on a Samsung BD Player, go to Home Menu → Sound → Digital Output and then select Bitstream (unprocessed).

Method 2. Connecting using an Optical Cable

graph TD
    A["BD / DVD player / Set-top box / Game console"] --> B["Top of the Soundbar"]
    C["OPTICAL OUT"] --> D["Optical Cable (not supplied)"]
    B --> E["D.IN"]
    D --> F["Digital Audio IN (OPTICAL)"]
    F --> G["Bottom of the Soundbar"]

1. Use an optical cable (not supplied) to connect the DIGITAL AUDIO IN (OPTICAL) on the Soundbar main and the OPTICAL OUT port on the external device.
2. Turn on the Soundbar and external device.
3. To select "D.IN" mode, press the ⬆ (Multi Function) button on the top of the Soundbar or the → (Source) button on the remote control.
4. Your Soundbar will play sounds from the external device.

08 CONNECTING A MOBILE DEVICE

Method 1. Connecting via Bluetooth

When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling.

- When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically turns on.

graph LR
    A["Mobile device"] -->|Wireless Signal| B["Top of the Soundbar"]
    B --> C["BT PAIRING"]
    C --> D["5 Sec"]
    D --> E["OR"]
    E --> F["Hand with 'OK'按钮"]

The initial connection

- When connecting to a new Bluetooth device, make sure the device is within 1 m distance.

1. Press the ✗PAIR button on the Soundbar remote control to enter the "BT PAIRING" mode.

(OR)

a. Press the Ⓐ (Multi Function) button on the top panel and then select "BT".

"BT" changes to "BT PAIRING" in a few seconds automatically or changes to "BT READY" if there is a connect record.

b. When "BT READY" appears, press and hold the ☐ (Mic On/Off) button on the top panel of the Soundbar for more than 5 seconds to display "BT PAIRING".

1. On your device, select "[AV] Samsung Soundbar Q950T" from the list that appears.

- When the Soundbar is connected to the Mobile device, [Mobile Device Name] → "BT" appears in the top display.

1. Play music files from the device connected via Bluetooth through the Soundbar.

- After you have connected the Soundbar to your mobile device the first time, use the "BT READY" mode to reconnect.

If the device fails to connect

- If you have an existing Soundbar (e.g., "[AV] Samsung Soundbar Q950T") in the list of speakers on the Mobile device, delete it.

- Repeat steps 1 and 2.

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar.

(Press the ✗ PAIR button on the Soundbar remote control or press and hold the ⏰ (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in "BT" mode.)

Notes on Bluetooth connection

• Locate a new device within 1 m to connect via Bluetooth communication.
• If asked for a PIN code when connecting a Bluetooth device, enter <0000>.
• The Soundbar automatically turns off after 18 minutes in the Ready state.

• The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:

• If there is a strong electrical field around the Soundbar.

• If several Bluetooth devices are simultaneously paired with the Soundbar.
• If the Bluetooth device is turned off, not in place, or malfunctions.

- Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit - e.g., microwaves, wireless LAN devices, etc.

• The Soundbar supports SBC data (44.1kHz, 48kHz).

• Connect only to a Bluetooth device that supports the A2DP (AV) function.
• You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function.
• When connecting the Soundbar to a Bluetooth device, place them as close to each other as possible.
• The farther the Soundbar and Bluetooth device are from each other, the lower the sound quality will become.

The Bluetooth connection may break when the devices are out of the effective range.

• The Bluetooth connection may not function as intended in areas with poor reception.
• A Bluetooth device may experience noise or malfunction under in the following conditions:

- When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar

- In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical changes may occur.

• When exposed to radio interferences by other products operating on the same frequency ranges, such as medical equipment, microwave ovens, and wireless LAN devices.

• Obstacles such as doors and walls may still impact the sound quality even when the devices are within the effective range.

• Note that your Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth option.

• This wireless device may cause electrical interference during operation.

Disconnecting the Bluetooth device from a Soundbar

You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device's user manual.

• The Soundbar will be disconnected.

- When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display "BT DISCONNECTED" on the top display.

Disconnecting the Soundbar from the Bluetooth device

Press the ⬆ (Multi Function) button on the top of the Soundbar or the ➞ (Source) button on the remote control to switch the mode from "BT".

- Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ, depending on the Bluetooth device)

- When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display "BT DISCONNECTED" on the top display.

Method 2. Connecting via Wi-Fi (Wireless Network)

To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

The initial connection

1. Install and launch the SmartThings app from your mobile device (smartphone or tablet).

2. On the app, follow the screen instructions to add the Soundbar.

- The automatic pop-up (the second screenshot below) may not show on some devices. If the pop-up window does not appear, press “+” on the Home screen. The Soundbar is added to the app.

graph LR
    A["SmartThings App"] --> B["Home"]
    B --> C["[AV"] Samsung Soundbar]
    C --> D["Get started with your Soundbar"]
    D --> E["Next Step"]

Launch App Add deviceAuto pop-up

Configuring Amazon Alexa

• Amazon Alexa is a service provided by Amazon.
- This service is available only in some languages but not in other countries or regions.

Using Alexa, you can play music, listen to news, see weather forecasts, and control home appliances.

To use Amazon Alexa, an Amazon account is required to connect the Soundbar over the network.

1. Install the SmartThings app on your mobile device and then launch it.
2. Enter the Alexa account by following the instructions on the app and then log in the service.

1. Call Alexa or press the Ⓐ (Multi Function) button on the Soundbar for 3 seconds to use the Alexa service.

- Press the ⬤ (Multi Function) button for 3 seconds to call Alexa. Say with the button pressed to enable voice recognition.

Trigger + Command

Things to try Example of what to say
Volume control	"Alexa, turn up the volume."
	"Alexa, turn down the volume"
Listening to streaming content from Amazon Music	"Alexa, play some jazz music"
Playback control	"Alexa, play next song."
	"Alexa, stop the music."
	"Alexa, what is this song?"
Weather information "Alexa, what's the weather?"
Timer scheduling "Alexa, set a timer for 10 minutes."

Using the Tap Sound

Tap the Soundbar with your mobile device to play the sound of content on the mobile device through the Soundbar.

• This function may not be supported, depending on the mobile device.
- This function is only compatible with Samsung mobile devices with Android 8.1 or later.

graph LR
    A["SmartThings App"] --> B["Mobile device"]
    B --> C["Top of the Soundbar"]

1. Turn on the Tap Sound function on your mobile device.
2. For details on how to turn on the function, refer to "Setting the Tap Sound function" below.
3. Tap the Soundbar with the mobile device. Select "Start now" in the displayed message window. A connection is established between the mobile device and Soundbar via Bluetooth.

4. Play the sound of content on the mobile device through the Soundbar.

5. This function connects a mobile device to the Soundbar via Bluetooth by detecting vibration that occurs when the device touches the Soundbar.

6. Make sure the mobile device does not tap a sharp corner of the Soundbar. The Soundbar or mobile device may become scratched or damaged.
7. It is recommended that the mobile device be covered with a case. Lightly tap the wide area in the upper portion of the Soundbar, without using excessive force.
8. To use this function, update the SmartThings app to the latest version. The function may not be supported, depending on the app version.

Setting the Tap Sound function

Use the SmartThings app to turn on the Tap View, Tap Sound function.

1. On the mobile device, run the SmartThings app.
2. Select (≡→_) in the SmartThings app screen displayed on the mobile device.
3. Set "Tap View, Tap Sound" to On to allow the function to work when a mobile device moves close to the Soundbar. The function is turned on.

NOTES

• When the mobile device is in power-saving mode, the Tap Sound function does not work.
• The Tap Sound function may not work if there are devices near the Soundbar that cause radio interference such as electric devices. Make sure devices that may cause radio interference are placed at a sufficient distance away from the Soundbar.

09 INSTALLING THE WALL MOUNT

Installation Precautions

• Install on a vertical wall only.
- Do not install in a place with high temperature or humidity.
- Verify whether the wall is strong enough to support the product's weight. If not, reinforce the wall or choose another installation point.
• Purchase and use the fixing screws or anchors appropriate for the kind of wall you have (plaster board, iron board, wood, etc.). If possible, fix the support screws into wall studs.

• Purchase wall mounting screws according to the type and thickness of the wall you want to mount the Soundbar on.

- Diameter: M5 - Length: 35 mm or longer recommended.

- Connect cables from the unit to external devices before you install the Soundbar on the wall.

• Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an electric shock.

Wallmount Components

Wall Mount Guide

Holder-Screw Screw

Simple line drawing of a 3D object resembling a bracket or connector (no text or symbols)

Bracket-Wall Mount

1. Place the Wall Mount Guide against the wall surface.

• The Wall Mount Guide must be level.
- If your TV is mounted on the wall, install the Soundbar at least 5 cm below the TV.

1. Align the Wall Mount Guide's Centre Line with the centre of your TV (if you are mounting the Soundbar below your TV), and then fix the Wall Mount Guide to the wall using tape.

- If you are not mounting below a TV, place the Centre Line in the centre of the installation area.

1. Push a pen tip or sharpened pencil tip through the centre of the A-TYPE images on each end of the Guide to mark the holes for the supporting screws, and then remove the Wall Mount Guide.

1. Using an appropriately sized drill bit, drill a hole in the wall at each marking.

- If the markings do not correspond to the positions of studs, make sure you insert appropriate anchors or mollies into the holes before you insert the support screws. If you use anchors or mollies, make sure the holes you drill are large enough for the anchors or mollies you use.

1. Push a screw (not supplied) through each Holder-Screw, and then screw each screw firmly into a support screw hole.

Diagram showing a screw being inserted into a nut, with arrows indicating direction (no text or symbols)

1. Install the 2 Bracket-Wall Mounts in the correct orientation on the bottom of the Soundbar using 2 Screws.

Diagram of a device with a screw and adjustment knob, showing mechanical assembly (no text or symbols)

- When assembling, make sure the hanger part of the Bracket-Wall Mounts are located behind the rear of the Soundbar.

Rear of Soundbar

Illustration of a portable electronic device with ventilation grille and antenna (no text or symbols)

Right end of Soundbar

1. Install the Soundbar with the attached Bracket-Wall Mounts by hanging the Bracket-Wall Mounts on the Holder-Screws on the wall.

Diagram showing two mechanical components with arrows indicating motion, no text or symbols present

1. Slide the Soundbar down as shown below so that the Bracket-Wall Mounts rest securely on the Holder-Screws.

- Insert the Holder-Screws into the wide (bottom) part of the Bracket-Wall Mounts, and then slide the Bracket-Wall Mounts down so that the Bracket-Wall Mounts rest securely on the Holder-Screws.

graph TD
    A["Rectangular Device"] --> B["Downward Arrow"]
    B --> C["Lower Device"]

Installing the Surround Speakers on a Wall

You can purchase wall mounts separately to install the surround speakers on a wall. Wall mounts aren't sold by Samsung.

Notes for Wall Mounting the Surround Speakers

• Surround Speaker wall mounts must be able to support more than 8.0 kg.
  • Hole size : 1/4 - 20 UNC threaded insert
• Check the strength of the wall before you install the Wall Mount Brackets. If the strength is insufficient, make sure to reinforce the wall before installing the Wall Mount Brackets and the speakers on the wall.
• Samsung is not liable for any damage to the product due to the product being installed inappropriately.
  • Take care not to install the speakers sideways or upside down.

10 INSTALLING THE SOUNDBAR ABOVE A TV STAND

Component

Rubber-Foot

To install, attach the Rubber-Feet to the bottom of the Soundbar before placing it in position above the TV stand. Make sure you attach the

Rubber-Feet so they do not lie outside the edges of the TV stand. Refer to the figure below.

Place the Soundbar on a TV stand.

As illustrated in the image, align the centre of the Soundbar with the centre of the TV, carefully place the Soundbar onto the TV stand.

At this time, place the microphone at the front of the stand not to interfere with voice recognition.

Right end of Soundbar

NOTES

• Make sure the Soundbar is placed on a flat and solid surface.
• Insufficient gap from the TV may cause voice recognition and acoustic problems.

11 SOFTWARE UPDATE

Auto Update

When the Soundbar is connected to the Internet, software updates automatically occur even when the Soundbar is turned off.

- To use the Auto Update function, the Soundbar must be connected to the Internet. The Wi-Fi connection to the Soundbar will be terminated if the Soundbar's power cord is disconnected or the power is cut off. If the power is cut off, when the power comes back on or you reconnect the power cord, turn on the Soundbar, and then reconnect it to the Internet.

USB Update

Samsung may offer updates for the Soundbar's system firmware in the future.

When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.

1. Go to the Samsung website (www.samsung.com) → search for the model name from the customer support menu option.

- For more information about update, refer to Upgrade Guide.

1. Download the upgrade file (USB type).

2. Unzip the file to create a folder with the file name.

3. Store the created folder in a USB and then connect it to the Soundbar.

4. Turn on the Soundbar. Then the product is updated within 3 minutes with displaying the message, "UPDATE".

5. During update, do not turn it off or remove the USB.

6. If "UPDATE" does not appear on the display window, remove the power cord from the Soundbar and then reconnect it.
7. When the latest version is installed, no update is performed.
8. Depending on the USB type, update may not be supported.

Initialisation

With the Soundbar on, press the - + (Volume) buttons on the body at the same time for at least 5 seconds. "INIT" appears on the display and then the Soundbar is initialised.

CAUTION

- All the settings of the Soundbar are initialised. Be sure to perform this only when initialisation is required.

12 TROUBLESHOOTING

Before seeking assistance, check the following.

In case the power is not turned on

→Check whether the power cord of the Soundbar is correctly inserted into the outlet.

In case the functions do not work properly

→After removing the power cord, insert it again.
→ Remote the power cord from the external device and try again.
→If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 9.)

In case the remote control does not work

→Operate the remote control noting the Soundbar closely.
→Replace the batteries with new ones.

In case the Soundbar sound is not output

→The volume of the Soundbar is too low or muted. Adjust the volume.
→When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
→ For sound output of the TV, select Soundbar. (Samsung TV: Home (m)→ Settings (∅→ Sound → Sound Output → Select Soundbar)

→The cable connection to the Soundbar may not be loose. Remove the cable and connect again.
→Remove the power cord completely, reconnect, and turn the power on.
→ Initialise the product and try again. (See page 39.)

In case the sound of the Subwoofer and Surround Speakers is not output

→Check whether the LED indicator on the rear of the Subwoofer and Surround Speakers are on in blue. Reconnect the Soundbar and Subwoofer and Surround Speakers if the indicator is blinking in blue or turned red. (See page 16.)
→You may experience an issue if there is an obstacle between the Soundbar and Subwoofer. Move devices to an area away from obstacles.
→Other devices sending radio frequency signals in proximity may interrupt the connection. Keep your speaker away from such devices.
→Remove and reconnect the power plug.

In case there is sound jitter, delays, or noise from the Subwoofer and Surround Speaker

→If there are any objects between the Soundbar and Subwoofer speaker, this could cause a problem. Please reposition these to a place without such an object.
→There may be sound jitter or delays when the Subwoofer and Surround Speaker are far from the Soundbar. Please place them near the Soundbar.

→There may be sound jitter or delays when the Soundbar is near an instrument or electrical device that can cause radio interference. Place the Soundbar far from such devices that can cause radio interference. (E.g., wireless router)
→You can change the radio frequency channel. (See page 18.)
→Change the TV network connection status from wireless to wired.

The Subwoofer volume is too low

→The original volume of the content you are playing may be low. Try adjusting the Subwoofer level. (See page 11.)
→Bring the Subwoofer speaker closer to you.

In case the TV is not connected via HDMI TO TV (eARC/ARC)

→Check whether the HDMI cable is correctly connected to the ARC terminal. (See page 20.)
→Connection may not be possible due to the connected external device (set-top box, game machine, etc.). Directly connect the Soundbar.
→HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung
TV: Home ( → Settings ( ) General
→ External Device Manager → Anynet+ (HDMI-CEC) ON)
→To connect with eARC, the eARC function in the TV menu should be set to On.
(Samsung TV: Home ( → Settings ( )
→ Sound → Expert Settings → HDMI-eARC Mode (Auto))

There is no sound in when connecting to the TV in HDMI TO TV (eARC/ARC) mode

→Your device is unable to play the input signal. Change the TV's audio output to PCM or Dolby Digital.
(For a Samsung TV: Home ( )→ Settings
(→ Sound → Expert Settings → Digital Output Audio Format)

In case Bluetooth connection is not possible

→When connecting a new device, switch to "BT PAIRING" for connection. (Press the
*PAIR button on the remote control or press the ⏻ (Mic On/Off) button on the body for at least 5 seconds.)
→If the Soundbar is connected to another device, disconnect that device first to switch the device.
→Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( → Settings ( )
→ Sound → Sound Output → Bluetooth Speaker List)
→The automatic TV connection may be disabled. While the Soundbar is in "BT READY", press and hold the ▶II button on the Soundbar remote control for 5 seconds to select ON-TV CONNECT. If you see OFF-TV CONNECT, press and hold ▶II button again for 5 seconds to switch the selection.
→Remove and reconnect the power plug, then try again.
→ Initialise the product and try again. (See page 39.)

In case Bluetooth sound breaking occurs

→Sounds may be breaking due to interference by radio frequency or electronic devices nearby. Keep such devices away from the Soundbar to avoid radio interference. Example: microwave ovens.
→Because the device to connect is far away from the Soundbar, sound breaking may occur. Move the device near the Soundbar.
→If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, sound breaking may occur. Check the installation environment and conditions for use.

In case Wi-Fi connection is not possible

→Check whether your wireless router is on.
→Turn off the router, turn it back on, and then try again.
→When the signal of the wireless router is too weak, connection may not be possible. Move the router near the Soundbar or adjust the installed position with no obstacles.
→If your wireless router is new, you will need to reconfigure the speaker's network settings.

In case Alexa does not respond

When the microphone is turned off or its reception is poor

→ Press the ⭕ (Mic On/Off) button at the top of the Soundbar to enable the microphone.
→Voice recognition may be unavailable due to ambient noise. Reduce the noise and try again.

When the network is disconnected

→The network may be unavailable. Reconfigure the network. (See page 31)

When Alexa is not configured correctly

→ Using the SmartThings app, reconfigure Alexa. (See page 32)
→Check the Alexa supported countries at the Amazon website. The service is unavailable in those countries.

In case the Soundbar is not turned on as soon as the TV is turned on

→When you turn off the Soundbar while watching TV, power synchronisation with the TV is disabled. First turn off the TV.

13 LICENCE

DOLBY

ATMOS

Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, Dolby Audio, Dolby Digital Plus, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together, DTS:X, and the DTS:X logo are registered trademarks and/or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.

HIGH-DEFINITION MULTIMEDIA INTERFACE

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Spotify®

• The Spotify Software is subject to third party licenses found here: www.spotify.com/connect/third-party-licenses.
• For more information about Spotify Connect, please visit www.spotify.com/connect

14 OPEN SOURCE LICENCE NOTICE

To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http://opensource.samsung.com)

15 IMPORTANT NOTES ABOUT SERVICE

• Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.
• An administration fee may be charged if either
  (a) an engineer is called out at your request and there is no defect with the product (i.e. where the user manual has not been read).
  (b) you bring the unit to a repair centre and there is no defect with the product (i.e. where the user manual has not been read).
• You will be informed of the administration fee amount before a technician visits.

16 SPECIFICATIONS AND GUIDE

Specifications

Model Name HW-Q950T
Weight 7.1 kg
Dimensions (W x H x D) 1232.0 x 69.5 x 138.0 mm
Operating Temperature Range +5°C to +35°C
Operating Humidity Range 10% ~ 75%
AMPLIFIER Rated Output power	(18W x 6) + (10W x 3) + (18W x 6) + 160W + (35W x 4)
Supported play formats	Dolby Atmos (True HD / Digital Plus), Dolby Digital, DTS-HD Master Audio, DTS:X, DTS
WIRELESS DEVICE OUTPUT POWER Wi-Fi max transmitter power	100mW at 2.4GHz - 2.4835GHz, 200mW at 5.15GHz - 5.25GHz, 100mW at 5.25GHz - 5.35GHz & 5.47GHz - 5.725GHz
WIRELESS DEVICE OUTPUT POWER BT max transmitter power	100mW at 2.4GHz - 2.4835GHz
WIRELESS DEVICE OUTPUT POWER SRD max transmitter power	25mW at 5.725GHz - 5.85GHz
Subwoofer Name PS-WR95BB
Weight 9.8 kg
Dimensions (W x H x D) 210.0 x 403.0 x 403.0 mm
AMPLIFIER Rated Output power 160W
WIRELESS DEVICE OUTPUT POWER SRD max transmitter power	25mW at 5.725GHz - 5.85GHz
Surround Speaker Name PS-SQ90BB-1, PS-SQ90BB-2
Weight	2.1 kg
Dimensions (W x H x D)	120.0 x 210.0 x 141.0 mm
AMPLIFIER Rated Output power	35W x 4
WIRELESS DEVICE OUTPUT POWER SRD max transmitter power	25mW at 5.725GHz - 5.85GHz

NOTES

• Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
  • Weight and dimensions are approximate.

Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi.

Overall Standby Power Consumption (W)	5.2W
Wi-Fi Port deactivation method	Press the ID SET button on the bottom panel of the Soundbar for 30 seconds to turn Wi-Fi On / Off.
Bluetooth Port deactivation method	Press the NETWORK button on the bottom panel of the Soundbar for 30 seconds to turn Bluetooth On / Off.

- Hereby, Samsung, declares that this equipment is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address: http://www.samsung.com go to Support > Search Product Support and enter the model name.

This equipment may be operated in all EU countries.

The 5GHz WLAN(Wi-Fi or SRD) function of this equipment may only be operated indoors.

[Correct disposal of batteries in this product]

(Applicable in countries with separate collection systems)

This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66.

If batteries are not properly disposed of, these substances can cause harm to human health or the environment.

To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

Correct Disposal of This Product

(Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.

Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

For information on Samsung's environmental commitments and product specific regulatory obligations e.g. REACH, WEEE, Batteries, visit:

www.samsung.com/uk/aboutsamsung/sustainability/environment/our-commitment/data/

SIKKERHEDSINFORMATIONER

SIKKERHEDSINFORMATIONER

FOR AT MINDSKE RISIKO FOR ELEKTRISK ST∅D MÅ BAGBEKLÆDNINGEN IKKE AFTAGES.

ENHEDENS INDVENDIGE DELE MÅ KUN EFTERSES AF FAGKYNDIGE. OVERLAD ALT REPARATIONSARBJEDE TIL AUTORISEREDE SERVICEFORHANDLERE.

Subwooferens bagside
Subwooferens bagside

graph LR
    A["Device"] -->|x2| B["Switch"]
    B --> C["Link STANDBY ID SET"]
    C --> D["5 Sec"]
    D --> E["Hurtigt blinkende blå"]
    E --> F["LINK STANDBY ID SET"]

graph LR
    A["User Hand Click"] --> B["5 Sec Speed"]
    B --> C["ID SET"]

graph LR
    A["Device with 'X' and 'P' labels"] --> B["Presser pressing at 'X' position"]
    B --> C["Presser pressing at 'P' position"]
    C --> D["OK button labeled 'OK')"]

BEMÆRKNINGER

Diagram showing a mechanical component before and after assembly, with no visible text or symbols

graph LR
    TV["TV"] --> OpticalOut["OPTICAL OUT"]
    OpticalOut --> Optiskkabel["Optisk kabel (medfølger ikke)"]
    Optiskkabel --> Soundbarensbund["Soundbarens band"]
    Soundbarensbund --> DigitalAudioIn["Digital Audio In (OPTICAL)"]
    DigitalAudioIn --> SoundbarenSetOvenfra["Soundbaren set ovenfra"]
    SoundbarenSetOvenfra --> D.IN["D.IN"]

Simple line drawing of a bracket-like object with no text or symbols

Vægmonteringsbeslag

Diagram showing a screw being inserted into a housing, with arrows indicating direction of motion (no text or symbols)

Diagram showing a mechanical device with a screw and adjustment knob, no text or symbols present

Diagram showing two mechanical components with arrows indicating motion or force direction (no text or symbols)

graph TD
    A["Rectangular Device"] --> B["Downward Arrow"]
    B --> C["Bottom Device with Down Arrow"]

Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, Dolby Audio, Dolby Digital Plus, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together, DTS:X, and the DTS:X logo are registered trademarks and/or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Spotify®

• Spotify-softwaren er omfattet af tredjepartslicenser, der findes her: www.spotify.com/connect/third-party-licenses.
• For flere informationer om Spotify Connect kan du besøge www.spotify.com/connect

14 BEMAERKNING VEDR. OPEN SOURCE-LICENS

www.samsung.com/uk/aboutsamsung/sustainability/environment/our-commitment/data/

TURVALLISUUSOHJEET

TURVAOHJEITA

SÄHKÖISKUVAARAN VÄHENTÄMISEKSI ÄLÄ IRROTA TAKAKANTTA.

EI SISÄLLÄ OSIA, JOITA KÄYTTÄJÄ VOISI

KORJATA. JÄTÄ HUOLTO- JA KORJAUSTYÖT VALTUUTETUN HUOLTOLIIKKEEN TEHTÄVIKSI.

graph LR
    A["User Interface"] --> B["5 Sec Speed"]
    B --> C["ID SET"]

graph LR
    A["Device with 'SUNO', 'WORDER', 'VOL', 'SOUND'"] --> B["Step: 5 Sec"]
    B --> C["Arrow to Product with 'W-CH' label"]

graph LR
    A["Device with 'P100' icon"] --> B["Presser pressing at second button"]
    B --> C["Next button press"]
    C --> D["OK button"]

HUOMAUTUKSIA

Diagram showing a mechanical component before and after assembly, with no visible text or symbols

graph LR
    TV["TV"] --> OpticalOut["OPTICAL OUT"]
    OpticalOut --> OptinenKaapeli["Optinen kaapeli (ei mukana)"]
    OptinenKaapeli --> DigitalAudioIn["Digital Audio In (OPTICAL)"]
    DigitalAudioIn --> SoundbarinPohja["Soundbarin pohja"]
    SoundbarinPohja --> SoundbarinYläosa["Soundbarin Yläosa"]
    SoundbarinYläosa --> D.IN["D.IN"]

FIN-21

graph LR
    A["SmartThings-sovellus"] --> B["Home Screen"]
    B --> C["Add device to Smart Things?"]
    C --> D["Get started with your Soundbar"]
    D --> E["User login with a phone to connect Soundbar to your phone. Please add"]

Simple line drawing of a 2D object resembling a bracket or connector (no text or symbols)

Diagram showing a screw being inserted into a pin, with arrows indicating direction (no text or symbols)

Diagram of a device with a screw and adjustment knob, showing mechanical assembly (no text or symbols)

Diagram showing two mechanical components before and after assembly, with arrows indicating motion direction (no text or symbols)

Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, Dolby Audio, Dolby Digital Plus, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together, DTS:X, and the DTS:X logo are registered trademarks and/or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Spotify®

www.samsung.com/uk/aboutsamsung/sustainability/environment/our-commitment/data/

SIKKERHETSINFORMASJON

SIKERHETSFORANSTALTNINGER

FOR Å REDUSERE FAREN FOR ELEKTRISK ST∅T, TA IKKE AV BAKDEKSLET.

INNVENDIGE DELER KAN IKKE REPARERES AV BRUKEREN. OVERLAT ALL SERVICE TIL KVALIFISERT PERSONELL.

graph LR
    A["Device with 'SUNO', 'WORDER', 'VOL', 'SOUND'"] --> B["Step: 5 Sec"]
    B --> C["Arrow to Product with 'W-CH' label"]

Diagram showing a mechanical component before and after assembly, with no visible text or symbols

graph TD
    TV["TV"] --> OpticalOut["OPTICAL OUT"]
    OpticalOut --> Optiskkabel["Optisk kabel (følger ikke med)"]
    Optiskkabel --> DigitalAudioIn["Digital Audio In (OPTICAL)"]
    DigitalAudioIn --> BunnenavSoundbar["Bunnen av Soundbar"]
    D.IN["D.IN"] --> OversidenavSoundbar["Oversiden av Soundbar"]

Simple line drawing of a 3D mechanical part with no text or symbols

Diagram showing a screw being inserted into a pinhole, with arrows indicating direction (no text or symbols)

Diagram of a mechanical device with a screw and adjustment knob, showing rotational motion (no text or symbols)

Diagram showing a mechanical component before and after assembly, with arrows indicating motion direction (no text or symbols)

Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, Dolby Audio, Dolby Digital Plus, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together, DTS:X, and the DTS:X logo are registered trademarks and/or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Spotify®

www.samsung.com/uk/aboutsamsung/sustainability/environment/our-commitment/data/

SÄKERHETSINFORMATION

WARNING

FÖR ATT MINSKA RISKEN FÖR ELEKTRISKA STÖTAR SKALL DU INTE TA BORT HÖLJET (ELLER BAKSIDAN).

DET FINNS INGA DELAR INUTI SOM DU KAN REPARERA. ÖVERLÄMNA SERVICEÅTAGANDEN TILL KVALIFICERAD PERSONAL.

INNEHÅLLSFÖRTECKNING

01 Kontrollera komponenterna 6

graph LR
    A["Device with 'X' and 'P' labels"] --> B["Arrow pointing to the button"]
    B --> C["Arrow pointing to the button with 'X' and 'P' labels"]
    C --> D["Arrow pointing to the button with 'X' and 'P' labels"]
    D --> E["Button labeled 'OK'"]
    style A fill:#f9f,stroke:#333
    style B fill:#f9f,stroke:#333
    style C fill:#f9f,stroke:#333
    style D fill:#f9f,stroke:#333
    style E fill:#ccf,stroke:#333

OBS!

Diagram showing a mechanical component before and after assembly, with no visible text or symbols

graph LR
    TV["TV"] --> OpticalOut["OPTICAL OUT"]
    OpticalOut --> OptiskLabel["Optisk kabel (medföljer inte)"]
    OptiskLabel --> DigitalAudioIn["DIGITAL AUDIO IN (OPTICAL)"]
    DigitalAudioIn --> UndersidanavSoundbar["Undersidan av Soundbar"]
    UndersidanavSoundbar --> D.IN["D.IN"]
    D.IN --> OdorsidanavSoundbar["Översidan av Soundbar"]

Simple line drawing of a 3D object resembling a bracket or connector (no text or symbols)

Väggfäste

Diagram showing a screw being inserted into a pulley and rotating around it, with no text or symbols present.

Diagram of a mechanical device with a screw and adjustment knob, showing rotational motion (no text or symbols)

Diagram showing two mechanical components with arrows indicating motion, no text or symbols present

Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, Dolby Audio, Dolby Digital Plus, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together, DTS:X, and the DTS:X logo are registered trademarks and/or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.

HIGH-DEFINITION MULTIMEDIA INTERFACE

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Spotify®

14 LICENSMEDDELANDE FÖR OPEN SOURCE

www.samsung.com/uk/aboutsamsung/sustainability/environment/our-commitment/data/

© 2020 Samsung Electronics Co., Ltd. All rights reserved.

Contact SAMSUNG WORLD WIDE

If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

Area Contact Centre	[IMAGE]	Web Site
■Europe
UK 0333 000 0353		www.samsung.com/uk/support
IRELAND (EIRE) 0818 717100		www.samsung.com/ie/support
GERMANY 06196 77 555 77		www.samsung.com/de/support
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ITALIA 800-SAMSUNG (800.7267864)		www.samsung.com/it/support
SPAIN 91175 00 15		www.samsung.com/es/support
PORTUGAL 808 207 267		www.samsung.com/pt/support
LUXEMBURG 261 03 710		www.samsung.com/be_fr/support
NETHERLANDS 088 90 90 100		www.samsung.com/nl/support
BELGIUM 02-201-24-18		www.samsung.com/be/support (Dutch)www.samsung.com/be_fr/support (French)
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SWEDEN	0771 726 786	www.samsung.com/se/support
POLAND	801-172-678* lub [phone]*Specjalistyczna infolinia do obstugi zapytań dotyczących telefonów komórkowych: 801-672-678** (opłata według taryfy operatora)	http://www.samsung.com/pl/support/
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Area Contact Centre		Web Site
CZECH	800 - SAMSUNG (800-726786)	www.samsung.com/cz/support
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CROATIA	072 726 786	www.samsung.com/hr/support
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MONTENEGRO	020 405 888	www.samsung.com/support
SLOVENIA	080 697 267 (brezplačna številka)	www.samsung.com/si/support
SERBIA	011 321 6899	www.samsung.com/rs/support
KOSOVO	0800 10 10 1	www.samsung.com/support
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LITHUANIA 8-800-77777		www.samsung.com/lt/support
LATVIA	8000-7267	www.samsung.com/lv/support
ESTONIA	800-7267	www.samsung.com/ee/support