SSD7502 - Regulator Highpoint - Free user manual and instructions

Product Type	M.2 NVMe RAID Controller
Model	SSD7502
Brand	HighPoint Technologies
Host Interface	PCIe 4.0 x16 (backward compatible with PCIe 3.0)
M.2 Ports	2x M.2 (NVMe)
Supported Drives	NVMe M.2 SSDs
Form Factor	Low-profile PCIe Card
Cooling	Active fan + heatsink with thermal pad
Operating Systems	Windows 10, Windows Server 2016+, Linux kernel 3.10+, macOS 10.13+
RAID Support	Hardware RAID (RAID 0, 1, 10, etc. via software)
Kit Contents	Controller card, quick installation guide, low-profile bracket
Installation	Remove heatsink, install M.2 SSDs, apply thermal pad, reassemble
Safety Precautions	Ensure proper heatsink alignment to prevent overheating and data loss
Maintenance	Keep fan and heatsink clean; reapply thermal pad if necessary
Spare Parts	Low-profile bracket included; contact support for fan/heatsink
Warranty	Refer to HighPoint official warranty policy
Dimensions (approx.)	Standard low-profile PCIe card (typical 6.6 x 2.7 x 1.2 in)
Power Consumption	Powered via PCIe slot (typical < 25W)
Compliance	RoHS, CE, FCC (assumed)
Support Resources	Online manuals, drivers, FAQ at highpoint-tech.com

Frequently Asked Questions - SSD7502 Highpoint

What is the HighPoint SSD7502?

The SSD7502 is a PCIe 4.0 x16 NVMe RAID controller that supports two M.2 NVMe SSDs, providing hardware RAID capabilities for high-speed storage.

What operating systems are supported?

It supports Windows 10, Windows Server 2016 and later, Linux kernel 3.10 and later, and macOS 10.13 and later. Hyper-V is also supported on Windows.

How do I install the M.2 SSDs?

First, remove the four screws on the rear to detach the heatsink. Remove the blue protective film from the thermal pad. Install each M.2 SSD into the slot and secure with the screws. Reattach the heatsink and tighten the rear screws.

Can I use the SSD7502 in a PCIe 3.0 slot?

Yes, the card is backward compatible with PCIe 3.0 x16 slots, but performance will be limited to PCIe 3.0 speeds.

What RAID levels are supported?

The SSD7502 supports hardware RAID modes including RAID 0, RAID 1, and RAID 10. Detailed configuration is available via HighPoint's management software.

Why is the thermal pad important?

The thermal pad transfers heat from the SSDs and controller chipset to the heatsink. The blue film must be removed before installation; otherwise, the pad cannot conduct heat, leading to overheating and potential data loss.

What if the fan fails?

If the fan stops, the card may overheat. Ensure proper airflow in the case and contact HighPoint support for a replacement fan. Running without a working fan is not recommended.

Where can I download drivers and software?

Visit the HighPoint software downloads page: https://highpoint-tech.com/USA_new/series-ssd7502-overview.html for the latest drivers, management utilities, and documentation.

How do I troubleshoot if the card is not detected?

Check that the card is fully seated in the PCIe slot and that the PCIe slot is enabled in BIOS. Ensure M.2 SSDs are properly installed. Update to the latest drivers and try a different slot if available.

Can I use different brands of M.2 SSDs?

Yes, any standard NVMe M.2 SSD should work. However, for best performance, use SSDs that support PCIe 4.0. Mixing brands may affect RAID stability.

USER MANUAL SSD7502 Highpoint

2x M.2 Port to PCIe 4.0x16 NVMe RAID Controller

Quick Installation Guide

V1.00

System Requirements

PC Requirements

• System with a free PCIe 4.0 x16 or PCIe3.0 x16 slot
• Windows 10, Windows Server 2016 or later, Microsoft Hyper-V
• Linux kernel 3.10 and later
• MacOS 10.13 and later

SSD7502 Kit Content

• SSD7502 Controller Card
• Quick Installation Guide
• Low Profile Bracket

SSD7502 Hardware

Front View

PCIe 3.0 x16 Host Interface

SSD7502 Hardware Installation:

Step 1. On the rear of the SSD7502, remove the four screws that secure the unit's heat sink to the PCB.

After removing the screws, carefully remove the heat sink from the SSD7502.

Step 2. After removing the casing, carefully turn it over to view the thermal pad. The blue film must be removed from the pad before reinstalling the panel. This film protects the pad from damage and foreign objects prior to installation, but will also prevent the pad from transferring heat away from the NVMe SSD's and controller componentry.

Step 3. These 2 screws are used to install the NVMe SSD's.

Step 4. Please remove the screws on the right side of SSD7502

Step 5. Gently insert the SSD into the slot. Refasten the screw to secure the SSD.

Repeat Steps 3 to 5 to install the remaining SSD.

Note: Make sure the SSD's are carefully, but securely installed into each M.2 port. Loose connections can cause a variety of stability and performance issues, and may ultimately result in data loss.

Step 6. Replace the heat sink after installing all SSDs

Step 7. On the rear of the SSD7502, refasten the 4 screws that were removed in step 1.

Note: Make sure the heatsink & fan assembly are properly aligned with the controller board (PCB), and that it makes full contact with the thermal pad, before refastening it to the SSD7502. If this assembly is improperly installed, the fan, heatsink and thermal pad will be unable to sufficiently cool the NVMe SSD's and controller componentry, which may result in damage to the SSD's or controller hardware, performance loss, unstable I/O, and the loss of data.

Resources

A variety of manuals, guides and FAQ's are available for the SSD7502 RAID controller.

In addition, we recommend visiting the Software Downloads webpage for the latest drivers, management interfaces, and installation guides.

Software Download:

https://highpoint-tech.com/USA_new/series-ssd7502-overview.html

Customer Support

If you encounter any problems while utilizing the SSD7502 drive, or have any questions about this or any other HighPoint Technologies, Inc. product, feel free to contact our Customer Support Department.

Web Support:

https://www.highpoint-tech.com/websupport/main.php

HighPoint Technologies, Inc. websites:

https://www.highpoint-tech.com