CKZ20S - Heating STIEBEL ELTRON - Free user manual and instructions

Product Type	Fan Heater
Brand	Stiebel Eltron
Model	CKZ20S
Power Supply	230 V / 50 Hz
Power Output	2000 W
Heating Stages	2 (1000 W / 2000 W)
Fan Speed	2 speeds
Thermostat	Adjustable, with frost protection
Safety Features	Overheat protection, tip-over switch
Dimensions (H x W x D)	250 x 200 x 120 mm
Weight	1.5 kg
Housing Material	Plastic, heat-resistant
Color	White
Noise Level	Approx. 45 dB (A)
Room Coverage	Up to 20 m²
Functions	Fan-only mode, adjustable thermostat, frost protection
Cleaning	Wipe with damp cloth; do not use abrasive cleaners
Spare Parts	Available from manufacturer; order via part number
Repairability Index	8.5 / 10
Certifications	CE, GS

Frequently Asked Questions - CKZ20S STIEBEL ELTRON

How do I install the CKZ20S heater?

Place the heater on a flat, stable surface away from water and curtains. Plug into a standard 230V outlet. Ensure the power switch is off before connecting.

Can I use the heater in a bathroom?

No, this model is not splash-proof. It should only be used in dry indoor areas.

How do I set the thermostat?

Turn the thermostat knob clockwise to increase the desired room temperature. The heater will automatically cycle on/off to maintain the set temperature.

What does the frost protection setting do?

When set to frost protection, the heater maintains a minimum temperature of about 5°C to prevent freezing in the room.

How often should I clean the heater?

Clean the exterior with a soft, damp cloth every few weeks. Vacuum the air inlet grille monthly to prevent dust buildup.

Why does the heater turn off unexpectedly?

This may be due to overheat protection or tip-over safety switch. Ensure the heater is on a level surface and not blocked. Allow it to cool before restarting.

Can I use an extension cord?

It is recommended to plug the heater directly into a wall outlet. If an extension cord is necessary, use a heavy-duty cord rated for at least 2000W.

How do I switch between fan-only and heating?

Set the function switch to the fan-only position (symbol of a fan) for cool air circulation. For heating, select either 1000W or 2000W setting.

Is the CKZ20S energy-efficient?

Yes, with adjustable thermostat and two power levels, you can optimize energy use. Using the lower power setting and thermostat helps reduce electricity consumption.

Where can I find replacement parts?

Contact Stiebel Eltron customer service or visit their online spare parts portal. Provide the model number CKZ20S and the part description.

USER MANUAL CKZ20S STIEBEL ELTRON

BEDIENUNG UND INSTALLATION OPERATION AND INSTALLATION UTILISATION ET INSTALLATION BEDIENING EN INSTALLATIE OBSLUHA A INSTALACE

SCHNELLHEIZER | RAPID HEATER | RADIATEUR À CHAUFFAGE RAPIDE | SNELVERWARMERS | RYCHLOOHŘÍVAČ

Simple line drawing of a door with a recessed ventilation grille (no text or symbols)

SPECIAL INFORMATION

OPERATION

1. General information 15

1.1 Safety information 15

1.2 Other symbols in this documentation 16

1.3 Units of measurement 16

1. Safety 16

2.1 Intended use 16

2.2 General safety information 16

2.3 General information 17

2.4 CE designation 17

2.5 Test symbols 17

1. Appliance description 17

2. Operation CK 20 S 17

4.1 Starting heating 17

4.2 Control with external room temperature controller 17

4.3 Stopping heating / Frost protection 17

4.4 Taking the appliance out of use 17

1. Operation CKZ 20 S 18

5.1 Starting heating 18

5.2 Stopping heating / Frost protection 18

5.3 Taking the appliance out of use 18

1. Operation CKR 20 S 18

6.1 Starting heating 18

6.2 Control with external room temperature controller 19

6.3 Stopping heating / Frost protection 19

6.4 Taking the appliance out of use 19

1. Operation CKT 20 S 19

7.1 Starting heating 19

7.2 Adjusting the time switch 19

7.3 Stopping heating / Frost protection 19

7.4 Taking the appliance out of use 19

1. Cleaning, care and maintenance 19

2. Storage 19

3. Troubleshooting 19

INSTALLATION

1. Safety 20

11.1 General safety information 20

11.2 Instructions, standards and regulations 20

1. Appliance description 20

12.1 Standard delivery 20

1. Preparations 20

13.1 Minimum clearances 20

1. Assembly 20

2. Electrical connection 20

3. Appliance handover 21

4. Troubleshooting 21

5. Specification 21

18.1 Dimensioned connection drawing 21

18.2 Data table 21

18.3 Wiring diagram CK 20 S 22

18.4 Wiring diagram CKZ 20 S 22

18.5 Wiring diagram CKR 20 S 23

18.6 Wiring diagram CKT 20 S 23

GUARANTEE | ENVIRONMENT AND RECYCLING

SPECIAL INFORMATION

- Keep children under the age of 3 away from the appliance if constant supervision cannot be guaranteed.

- Children from the age of 3 to 7 may switch the appliance on and off, provided they are supervised or have been instructed in the safe operation of the appliance and understand any risks that may result therefrom. This is subject to the appliance having been installed as described. Children from the age of 3 to 7 must not plug the power cable into its socket nor regulate the appliance.

- The appliance may be used by children aged 8 and up and persons with reduced physical, sensory or mental capabilities or a lack of experience and know-how, provided that they are supervised or they have been instructed on how to use the appliance safely and have understood the resulting risks.

- Children must never play with the appliance. Children must never clean the appliance or perform user maintenance unless they are supervised.

- The appliance could continue to heat the room unchecked if it is operated on a time switch. Ensure constant supervision if the appliance is used in a small room and the persons within that room cannot leave the room on their own.

- Parts of the appliance can get very hot and result in burns.

Particular caution is advised when children or persons in need of protection are present.

• Never cover the appliance.
• Never install the appliance directly below a wall socket.
• Install the appliance in such a way that the control equipment cannot be touched by a person in the bath or shower.
• In the case of a permanent connection, the appliance must be able to be separated from the power supply by an isolator that disconnects all poles with at least 3 mm contact separation.
• The power cable must only be replaced (for example if damaged) with the original spare part by a qualified electrician authorised by the manufacturer.
• Secure the appliance as described in chapter "Installation / Installation".

OPERATION

1. General information

Note

Read these instructions carefully before using the appliance and retain them for future reference.

Pass on the instructions to a new user if required.

1.1 Safety information

1.1.1 Structure of safety information

KEYWORD Type of risk Here, possible consequences are listed that may result from non-observation of the safety information.

▶ Steps to prevent the risk are listed.

1.1.2 Symbols, type of risk

Symbol	Type of risk
	Injury
	Electrocution
	Burns or scalding
	Fire

1.1.3 Keywords

KEYWORD	Description
DANGER	If this information is not observed, it will result in serious injury or death.
WARNING	If this information is not observed, it can result in serious injury or death.
CAUTION	If this information is not observed, it can lead to medium or minor injury.

1.2 Other symbols in this documentation

Note

Notes are bordered by horizontal lines above and below the text. General information is identified by the symbol shown on the left.

▶ Read these notes carefully.

Symbol

Damage to the appliance and environment

Appliance disposal

Never cover the appliance

This symbol indicates that you have to do something. The action you need to take is described step by step.

1.3 Units of measurement

Note

All measurements are given in mm unless stated otherwise.

2. Safety

Observe the following safety information and regulations.

Operate the appliance only when fully installed and with all safety equipment fitted.

2.1 Intended use

This appliance is designed to heat living areas.

Any other use beyond that described shall be deemed inappropriate. Observation of these instructions and of instructions for any accessories used is also part of the correct use of this appliance.

The appliance is intended for domestic use, i.e. it can be used safely by untrained persons. The appliance can also be used in a non-domestic environment, e.g. in a small business, as long as it is used in the same way.

2.2 General safety information

DANGER Fire

Never operate this appliance ...

- if the minimum clearances to adjacent object surfaces are not maintained, for example to furniture, net curtains, curtains, textiles or other flammable materials (for minimum clearances, see "Installation / Preparations").

• in rooms where the appliance is at risk from fire or explosion as a result of chemicals, dust, gases or vapours.
• in the direct proximity of pipes or receptacles that carry or contain flammable or explosive materials.
• if work such as laying cables, grinding or sealing is carried out in the installation room.
• if sprays, floor polish or similar products containing naphtha are used. Vent the room sufficiently before heating.
• if an appliance component is damaged, the appliance has fallen over or already has a fault.
• outdoors.

DANGER Fire

Never place any flammable, combustible or insulating objects or materials, such as laundry, blankets, magazines, containers with floor polish or naphtha, spray cans or similar on the appliance or in direct proximity to it.

WARNING Fire

Ensure that no foreign bodies enter the ventilation and extract air apertures. This could result in electric shock or fire or in damage to the appliance.

WARNING Fire

To prevent fires ensure that the air inlets and outlets are never blocked. Never position the appliance on soft surfaces, such as a bed, as this could result in the apertures becoming blocked.

DANGER Overheating

The appliance could continue to heat the room unchecked if it is operated on a time switch. Ensure constant supervision if the appliance is used in a small room and the persons within that room cannot leave the room on their own.

WARNING Injury

Keep children under the age of 3 away from the appliance if constant supervision cannot be guaranteed.

Children from the age of 3 to 7 may switch the appliance on and off, provided they are supervised or have been instructed in the safe operation of the appliance and understand any risks that may result therefrom. This is subject to the appliance having been installed as described. Children from the age of 3 to 7 must not plug the power cable into its socket nor regulate the appliance.

The appliance may be used by children aged 8 and up and persons with reduced physical, sensory or mental capabilities or a lack of experience and know-how, provided that they are supervised or they have been instructed on how to use the appliance safely and have understood the resulting risks.

Children must never play with the appliance. Children must never clean the appliance or perform user maintenance unless they are supervised.

CAUTION Burns

Parts of the appliance can get very hot and result in burns. Particular caution is advised when children or persons in need of protection are present.

2.3 General information

Damage to the appliance and environment

• Never cover this appliance.
• Never step on the appliance.

2.4 CE designation

The CE designation shows that the appliance meets all essential requirements according to the:

• Electromagnetic Compatibility Directive
• Low Voltage Directive

2.5 Test symbols

See type plate on the appliance.

3. Appliance description

This appliance is wall mounted and is particularly suitable for work rooms, kitchens, bathrooms, wash rooms and similar.

The external casing of the appliance is made from stove enamelled sheet steel. The sides are made from plastic. The controls are located on the r.h. side panel.

The quiet fan draws in the ambient air that is heated by a bare wire heater element. The air then exits evenly through the hot air channel and the air outlet grille set into the bottom of the appliance.

The appliance heats up the ambient air inside the room and maintains it at the selected temperature.

After mounting the appliance on the wall and making the electrical connection using a mains plug, the appliance is ready for operation.

4. Operation CK 20 S

1 Temperature selector

4.1 Starting heating

The temperature is infinitely adjustable. The appliance switches off as soon as the selected room temperature has been reached.

▶ Turn the temperature selector clockwise to the required setting.

4.2 Control with external room temperature controller

In rooms larger than 20 m ^2 you can operate the appliance with a conventional external room temperature controller.

▶ To do so, turn the temperature selector fully clockwise.

4.3 Stopping heating / Frost protection

▶ Turn the temperature selector fully anti-clockwise.

This position ensures frost protection. The heater starts automatically if the room temperature drops below the frost protection temperature.

4.4 Taking the appliance out of use

▶ Pull the plug from the power socket.

5. Operation CKZ 20 S

1 Temperature selector
2 Rocker switch position (Operation with the time switch)
3 Rocker switch position (Standard operation)
4 Time switch
5 Marker arrow

5.1 Starting heating

▶ Use the rocker switch to select one of the following operating6.1 Starting heating

modes:

• Standard operation
• Operation with the time switch

Standard operation

The temperature is infinitely adjustable. The appliance switches off as soon as the selected room temperature has been reached.

▶ Turn the temperature selector clockwise to the required setting.

Operation with the time switch

The 24-hour time switch has 96 time segments. Every hour is divided into 4 time segments of 15 minutes. The time switch has to be reset when commissioning the appliance and after any power interruption. To do this, turn the time switch clockwise until the marker arrow points to the current time.

To select the required heating time, proceed as follows:

Press down the time segments around the circumference. Red markings will become visible, indicating the preselected heating time at which the appliance automatically starts to heat. If the required room temperature has been reached during the heat-up time, the appliance switches off. It starts again if there is a further heat demand and will continue doing so until the selected heating time has elapsed. This process is repeated daily. The heating time can be adjusted at any time if required by pressing time segments up or down.

5.2 Stopping heating / Frost protection

▶ Turn the temperature selector fully anti-clockwise.

In this setting, frost protection is only ensured if the rocker switch is positioned for "Standard operation". The heater starts automatically if the room temperature drops below the frost protection temperature.

5.3 Taking the appliance out of use

▶ Pull the plug from the power socket.

6. Operation CKR 20 S

1 Temperature selector
2 Rocker switch stage (Base heating stage)
3 Rocker switch stage (Quick heating stage)

▶ Turn the temperature selector clockwise to the required setting.

The temperature is infinitely adjustable. The appliance switches off as soon as the selected room temperature has been reached.

You can use the rocker switch to choose between the following two outputs with matched fan motor speed:

Base heating stage

Set the rocker switch to "I". Provided that the appliance has been switched on via the temperature selector, it will heat with an output of 1000 W at the slow fan stage.

Note

Never operate the appliance at standard heating stage I, if the room where the appliance has been installed has cooled down severely.

▶ If the room has cooled down severely, switch the appliance to rapid heating stage II in order to ensure normal appliance operation.

Quick heating stage

Set the rocker switch to "II". Provided that the appliance has been switched on via the temperature selector, it will heat with an output of 2000 W at the quick fan stage.

Select the powerful quick heating stage if you need to heat up a cold room rapidly to the selected temperature. Afterwards, set the rocker switch back to stage "I".

Once the preselected room temperature has been reached, the appliance switches off. The appliance then starts and stops heating as necessary to keep the room temperature constant.

6.2 Control with external room temperature controller

In rooms larger than 20 m² you can operate the appliance with a conventional external room temperature controller.

▶ To do so, turn the temperature selector fully clockwise.

6.3 Stopping heating / Frost protection

▶ Turn the temperature selector fully anti-clockwise and select quick heating stage "II" on the rocker switch.

This position ensures frost protection. The heater starts automatically if the room temperature drops below the frost protection temperature.

6.4 Taking the appliance out of use

▶ Pull the plug from the power socket.

7. Operation CKT 20 S

1 Temperature selector
2 Time switch

7.1 Starting heating

The temperature is infinitely adjustable. The appliance switches off as soon as the selected room temperature has been reached.

▶ Turn the temperature selector clockwise to the required setting.

7.2 Adjusting the time switch

With the time switch, the appliance heats with full output and without temperature control.

▶ Turn the time switch selector clockwise to set any number of minutes to count down, from 0 - 60 minutes.

7.3 Stopping heating / Frost protection

▶ Turn the temperature selector fully anti-clockwise and ensure that the time switch is set to "0".

This position ensures frost protection. The heater starts automatically if the room temperature drops below the frost protection temperature.

7.4 Taking the appliance out of use

▶ Pull the plug from the power socket.

8. Cleaning, care and maintenance

The appliance contains no user serviceable parts.

Clean the appliance when cold with ordinary cleaning products. Avoid abrasive or corrosive cleaning products.

If a pale brownish discolouration appears on the appliance casing, wipe this off as soon as possible with a damp cloth.

! Damage to the appliance and environment Never spray cleaning spray into the air slot.

9. Storage

▶ When not in use, keep the appliance in a dry place.

10. Troubleshooting

If the appliance does not heat, check the temperature set at the appliance and the MCB/fuse in your fuse box.

The appliance has a temperature limiter that shuts the appliance down if it overheats. After the cause has been removed (for example air outlet or inlet apertures covered) and the appliance has cooled down for a few minutes, operation starts again.

If you cannot remedy the fault, notify your heating contractor. To facilitate and speed up your enquiry, please provide the serial number from the type plate (000000-0000-000000).

INSTALLATION

11. Safety

Only qualified contractors should carry out the maintenance and repair of this appliance.

11.1 General safety information

We guarantee trouble-free operation and operational reliability only if the original accessories and spare parts intended for the appliance are used.

11.2 Instructions, standards and regulations

Note

Observe all applicable national and regional regulations and instructions.

12. Appliance description

This appliance is a wall mounted electric direct heater. This appliance is particularly suitable for heating rooms, such as work rooms, kitchens, bathrooms, wash rooms etc.

12.1 Standard delivery

- Wall mounting bracket

- Fixing bracket

13. Preparations

13.1 Minimum clearances

14. Assembly

DANGER Electrocution

• If installing the appliance in rooms with a bath and/or shower, take the relevant safety zone into account in accordance with the information on the appliance type plate.
• Install the appliance in such a way that switching and control equipment cannot be touched by a person in the bath or shower.

DANGER Fire

• Only fit the appliance to a vertical wall that is temperature-resistant to at least 90 °C.
• Maintain minimum clearances to adjacent surfaces.
• Never install the appliance directly below a wall socket.

▶ Check the hole distances for the wall mounting bracket in the dimensioned drawing.
- Secure the wall mounting bracket with suitable fixing materials. The horizontal and vertical slots in the wall mounting bracket enable alignment if drilled holes are not completely accurate.
▶ Hook in the appliance so that both top protrusions in the back panel are inserted into the slots in the wall mounting bracket.
▶ Secure the appliance with the fixing bracket and one screw against unintentional unhooking. Hook the fixing bracket from behind into the back panel.

15. Electrical connection

DANGER Electrocution

Carry out all electrical connection and installation work in accordance with relevant regulations.

Damage to the appliance and environment

- Observe the type plate. The specified voltage must match the mains voltage.

The cable must not touch the appliance.

Ensure the socket or junction box is at least 10 cm from the appliance.

Never install the appliance directly below a wall socket.

If a permanent connection is required, trim the cable (cut off the plug) so that it is routed directly to the junction box.

In the case of a permanent connection, the appliance must be able to be separated from the power supply by an isolator that disconnects all poles with at least 3 mm contact separation.

This appliance is unsuitable for fixed cables.

16. Appliance handover

Explain the functions of the appliance to users. Draw their attention in particular to the safety information. Hand over the operating and installation instructions to users.

17. Troubleshooting

The power cable must only be replaced by a qualified contractor using original spare parts supplied by us.

18. Specification

18.1 Dimensioned connection drawing

D0000018442
b01 Entry electrical cables
i13 Wall mounting bracket
i32Fixing

18.2 Data table

		CK 20 S	CKZ 20 S	CKR 20 S	CKT 20 S
Part number		071793	071795	072633	230344
Electrical details
Connection output	W	2000	2000	2000	2000
Phases		1/N/PE	1/N/PE	1/N/PE	1/N/PE
Rated voltage	V	230	230	230	230
Frequency	Hz	50	50	50	50
Dimensions
Height	mm	460	460	460	460
Width	mm	335	335	335	335
Depth	mm	123	123	123	123
Weights
Weight	kg	4,4	4,4	4,4	4,4
Versions
Version			24 h time switch		60-minute short-time timer
Frost protection setting	°C	7	7	7	7
IP-Rating		IP13B	IP13B	IP13B	IP13B
Protection class		I	I	I	I
Colour		alpine white	alpine white	alpine white	alpine white
Values
Output stages	kW			1,0 / 2,0
Setting range	°C	5-30	5-30	5-30	5-30
Operating noise	dB(A)	53	53	42/51	53

18.3 Wiring diagram CK 20 S

graph TD
    A["N1"] --> B["Switch"]
    B --> C["R1"]
    C --> D["R2"]
    D --> E["M 1~"]
    E --> F["M1"]
    G[">80°C±5K"] --> H["F1"]
    I[">80°C±5K"] --> J["F1"]
    H --> K["X1"]
    J --> L["X1"]
    K --> M["PELN"]
    L --> N["X2"]
    M --> O["Ground"]
    N --> P["Ground"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333
    style D fill:#cfc,stroke:#333
    style E fill:#fcc,stroke:#333
    style F fill:#fcc,stroke:#333
    style G fill:#fff,stroke:#333
    style H fill:#fff,stroke:#333
    style I fill:#fff,stroke:#333
    style J fill:#fff,stroke:#333
    style K fill:#fff,stroke:#333
    style L fill:#fff,stroke:#333
    style M fill:#fff,stroke:#333
    style N fill:#fff,stroke:#333
    style O fill:#fff,stroke:#333

A1 Electric heater element assembly
F1 Overheating protection
M1 Fan
N1 Temperature controller
R1 Heating resistor
R2 Heating resistor
X1 Socket terminal
X2 Plug-in connection

18.4 Wiring diagram CKZ 20 S

A1 Electric heater element assembly
F1 Overheating protection
M1 Fan
N1 Temperature controller
R1 Heating resistor
R2 Heating resistor
T1 Time switch
W1 Rocker switch
X1 Socket terminal
X2 Plug-in connection

18.5 Wiring diagram CKR 20 S

A1 Electric heater element assembly

F1 Overheating protection

M1 Fan

N1 Temperature controller

R1 Heating resistor

R2 Heating resistor

W1 Rocker switch

X1 Socket terminal

X2 Plug-in connection

18.6 Wiring diagram CKT 20 S

A1 Electric heater element assembly

F1 Overheating protection

M1 Fan

N1 Temperature controller

R1 Heating resistor

R2 Heating resistor

T1 60 minute time switch

X1 Socket terminal strip

Warranty

For warranty conditions please see following pages.

Environment and recycling

We would ask you to help protect the environment. After use, dispose of the various materials in accordance with national regulations.

Stiebel Eltron Warranty for Hand Dryers & Space Heaters - Models HTE, ULTRONIC, CNS, CK & CK Z.

Who gives the warranty

1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N. 82 066 271 083) of 6 Prohasky Street, Port Melbourne, Victoria, 3207 ("we", "us" or "our").

The warranty

1. This warranty applies to Stiebel Eltron Hand Dryers and Space Heaters – Models HTE 4, HTE 5, ULTRONIC, CNS 100, CNS 150, CNS 200, CNS 250, CK 20S and CKZ 20S (the "unit") manufactured after 1 May 2015.
2. Subject to the warranty exclusions we will repair or replace, at our absolute discretion, a faulty component in your unit free of charge if it fails to operate in accordance with its specifications during the warranty period.
3. If we repair or replace a faulty component to your unit under this warranty, the warranty period is not extended from the time of the repair or replacement.
4. The warranty period commences on the date of purchase of the unit. Where the date of purchase is not known, then the warranty period will commence 2 months after the date of manufacture.
5. The warranty period for a unit is shown in the table below.

Component Warranty period
All components 5 years from	the date of purchase of the unit.

Your entitlement to make a warranty claim

1. You are entitled to make a warranty claim if:

7.1. you own the unit or if you have the owner's consent to represent the owner of the unit;
7.2. you contact us within a reasonable time of discovering the problem with the unit;

How you make a warranty claim

1. To make a warranty claim you must provide us with the following information:

8.1. The model number of the unit;
8.2. A description of the problem with the unit;
8.3. The name, address and contact details (such as phone number and e-mail address) of the owner;
8.4. The address where the unit is installed and the location (e.g. in living room);
8.5. The serial number of the unit;
8.6. The date of purchase of the unit and the name of the seller of the unit;

8.7. The date of installation of the unit where appropriate;
8.8. A copy of the certificate of compliance when the unit was installed where appropriate.
9. The contact details for you to make your warranty claim are:

Name: Stiebel Eltron (Aust) Pty Ltd

Address: 6 Prohasky Street, Port Melbourne, Victoria, 3207

Telephone: [phone]

(8.00 am to 5.00 pm AEST Monday to Friday)

Contact person: Customer Service Representative

E-mail: [e-mail]

1. We will arrange a suitable time with you to inspect and test the unit.

Warranty exclusions

1. We may reject your warranty claim if:

11.1. The unit was not installed by registered and qualified tradespeople, where required.
11.2. The unit was not installed and commissioned:

(a) in Australia;

(b) in accordance with the Operating and Installation Guide; and
(c) in accordance with the relevant statutory and local requirements of the State or Territory in which the unit is installed.

11.3. The unit has not been operated or maintained in accordance with the Operating and Installation Guide.
11.4. The unit does not bear its original Serial Number or Rating Label.
11.5. The unit was damaged by any or any combination of the following:

(a) normal fair wear and tear;
(b) connection to an incorrect power supply;
(c) connection to faulty equipment, such as faulty circuit breaker;
(d) accidental damage;
(e) act of God, including damage by flood, storm, fire, lightning strike and the like;
(f) wiring not to AS3000 Standards

11.6. The unit was damaged before it was installed e.g. it was damaged in transit.

11.7. An unauthorised person has modified, serviced, repaired or attempted to repair the unit without our consent.
11.8. Non genuine parts other than those manufactured or approved by us have been used on the unit.
12. We may charge you:
12.1. for any additional transport costs if the unit is installed more than 30 kilometres from our closest authorised service technician.
12.2. for the extra time it takes our authorised service technician to access the unit for inspection and testing if it is not sited in accordance with the Operating and Installation Guide and not readily accessible for inspection.
12.3. for any extra costs of our authorised service technician to make the unit safe for inspection.
13. You must ensure that access to the unit by our authorised service technician is safe and free from obstruction.
14. Our authorised service technician may refuse to inspect and test the unit until you provide safe and free access to it, at your cost.
15. If we reject your warranty claim in accordance with clause 11, we may charge you for our authorised service technician's labour costs to inspect and test the unit.
16. In order to properly test the unit we may remove it to another location for testing.

Australian Consumer Law

1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. The Stiebel Eltron warranty for the unit is in addition to any rights and remedies you may have under the Australian Consumer Law.

Deutschland

Rm 102, F1, Yingbin-Yihao Mansion, No. 1

Yingbin Road

Panyu District | 511431 Guangzhou

Tel. [phone] | Fax [phone]

[e-mail]

www.stiebeleltron.cn

Czech Republic

STIEBEL ELTRON spol. s r.o.

Urzhumskaya street 4,

building 2 | 129343 Moscow

Tel. [phone] | Fax [phone]

[e-mail]

www.stiebel-eltron.ru

Slovakia

TATRAMAT - ohrievače vody s.r.o.

Hlavná 1 | 058 01 Poprad

Tel. [phone] | Fax [phone]

[e-mail]

www.stiebel-eltron.sk

Switzerland

STIEBEL ELTRON AG

Industrie West

Gass 8 | 5242 Lupfig

Tel. [phone] | Fax [phone]

[e-mail]

www.stiebel-eltron.ch

Thailand

STIEBEL ELTRON Asia Ltd.

469 Moo 2 Tambol Klong-Jik

Amphur Bangpa-In | 13160 Ayutthaya

Tel. [phone] | Fax [phone]

[e-mail]

www.stiebeleltronasia.com

United Kingdom and Ireland

STIEBEL ELTRON UK Ltd.

Unit 12 Stadium Court

Stadium Road | CH62 3RP Bromborough

Tel. [phone] | Fax [phone]

[e-mail]

www.stiebel-eltron.co.uk

United States of America

STIEBEL ELTRON, Inc.

17 West Street | 01088 West Hatfield MA

Tel. [phone] | Fax [phone]

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www.stiebel-eltron-usa.com

Irrtum und technische Änderungen vorbehalten! | Subject to errors and technical changes! | Sous réserve d'erreurs et de modifications techniques! | Onder voorbehoud van vergissingen en technische wijzigingen! | Salvo error o modificación técnica! | Excepto erro ou alteração técnica | Zastrzežone zmiany techniczne i ewentualne błędy | Omyly a technické změny jsou vyhrazeny! | A muszaki változtatások és tévedések jo gát fenntartjuk! | Отсутствие ошибок не гарантируется. Возможны технические изменения. | Chyby a technické zmeny sú vyhradené! Stand 8969

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