MWG5002E - Microwave Home Electric - Free user manual and instructions

Product Type	Microwave with Grill
Brand	Home Electric
Model	MWG5002E
External Dimensions (HxWxD)	282 x 470 x 377 mm
Cavity Dimensions (HxWxD)	195 x 315 x 330 mm
Glass Tray Diameter	245 mm
Weight	Approx. 13.5 kg
Cavity Volume	20 L
Power Supply	230 V~, 50 Hz
Power Consumption	1280 W
Microwave Output Power	800 W
Grill Output Power	1100 W
Operating Frequency	2450 MHz
Functions	Microwave, Grill, Combination, Auto Defrost
Child Lock	Yes
Safety Features	Door safety locks, automatic shut-off, overheat protection
Cleaning	Mild detergent and damp cloth; no steam cleaner; glass tray and roller support hand wash only
Repairs	Only by qualified personnel; oven light replacement by dealer
Warranty	3 years (Germany)
Customer Service	01805-22 17 84 (Mon-Fri 10:00-18:00)

Frequently Asked Questions - MWG5002E Home Electric

Can I use metal utensils in the microwave?

No, metal utensils or dishes with metallic trim should not be used inside a microwave oven as they can cause sparks. However, metal utensils can be used in grill mode only.

How do I activate the child lock?

Press the 1 Min and 10 Sec buttons simultaneously for 2 seconds to turn on the child lock. Repeat the same step to deactivate it.

What should I do if smoke appears inside the microwave?

Switch off the microwave immediately, unplug it, and keep the door closed to stifle any flames. Do not open the door until smoke subsides.

Can I boil eggs in the microwave?

No, eggs in their shell and whole hard-boiled eggs should not be heated in microwave ovens as they may explode even after heating has ended.

How do I use the auto defrost function?

Press the Micro/Grill button repeatedly until DEF appears on the display. Then set the weight using 1 Min (1 kg increments) and 10 Sec (0.1 kg increments). Maximum weight is 2 kg. Press Start/Reset to begin.

What is the maximum cooking time?

For microwave mode, the maximum time is 30 minutes. For grill or combination modes, the maximum time is 59.5 minutes.

How should I clean the microwave?

Unplug the microwave before cleaning. Use a mild detergent and a damp cloth for the interior and door seals. Do not use a steam cleaner or abrasive cleaners. The glass tray and roller support are not dishwasher-safe and should be washed by hand.

What if the microwave does not start?

Check that the power cord is securely plugged in. Inspect the circuit breaker and fuse. Ensure the door is fully closed, engaging the safety locks. If it still fails, contact customer service. Do not attempt to repair yourself.

Is the glass tray dishwasher safe?

No, the glass tray and roller support are not dishwasher-safe. Wash them by hand in warm soapy water and dry thoroughly before placing back.

How long is the warranty?

Home Electric offers a 3-year warranty from the date of purchase for domestic use within Germany. Proof of purchase is required for warranty service.

USER MANUAL MWG5002E Home Electric

Exterior view of a modern electric microwave oven (no visible text or symbols on the device body)

TABLE OF CONTENTS....16

IMPORTANT SAFETY INSTRUCTIONS 17-19

FUNCTION DESCRIPTION, CONSTRUCTION....20

OPERATING INSTRUCTIONS 21-24

CLEANING AND CARE....25

CUSTOMER SERVICE....26

TECHNICAL DATA....27

WARRANTY 28-29

Symbols

Correct disposal of this product.

This label indicates that, in the EU, electronic devices cannot be disposed of with regular household waste.

Please use the return or collections systems of your municipality or contact the seller where you purchased this product.

Caution! Hot surface.

IMPORTANT SAFETY INSTRUCTIONS

General

• Read this manual before first use thoroughly. It contains important information for your safety as well as for the use and maintenance of the equipment. Keep these instructions for future reference and pass it on with the device.
• Use the device only for its intended purpose. Improper use may lead to hazards.
• This device is designed for household use only. It is not suitable for commercial use. Use this device in dry indoor areas only and never outdoors.
• This device is not intended for heating rooms or drying of clothes, pets, books, newspaper or similar items. For drying food please observe the instructions below regarding combustible materials and fire inside the cavity.
• In the event of improper use or wrong operation, we do not accept any liability for resulting damages.
• The use of accessories and components not expressly recommended by the manufacturer may result in injuries or damages and voids the warranty.
• Do not open the device. Do not insert objects into the openings.
• Never leave the device unsupervised while it is switched on.
• Never immerse electrical parts of the device in water during cleaning or operation. Never hold the device under running water.
• Clean the device regularly and remove any food stains (see chapter CLEANING AND CARE).
• Do not operate the device when empty.

Packing material

• Unpack the device before first use. Remove all packing materials and protective foils.
• Packing material is not suitable as toy. Children may choke on styrofoam parts and plastic bags. Keep packing material away from children.
• If you want to discard the packing materials please observe local regulations.
• Keep the packing material in case you want to use it for packing and transporting the device. Store the packing material in a safe place away from children.

Children

• This device is not intended to be used by persons (including children) with reduced physical, sensory or mental abilities or lack of experience and / or lack of knowledge unless they are supervised by a person responsible for their safety or have received instructions on how to use the device.
• Children must be supervised to ensure that they do not play with the device.
• Attention! Only allow children to use the device without supervision when adequate instructions have been given so that the child is able to use the device in a safe way and understands the hazards of improper use.
• Attention! When the device is operated in the combination mode, children should only use the device under adult supervision due to the temperatures generated.
• Attention! During use the door and other accessible parts may become hot. Young children should be kept away.

IMPORTANT SAFETY INSTRUCTIONS

Power supply

• Ensure that the device, the power cord and power plug do not come into contact with hot surfaces. Do not place the device next to heat sources.
  • The mains voltage must match the information on the rating label of the device.
• The power plug is used as the disconnect device. Please be sure that the power plug is in operable condition.
• Only removing the power plug can separate the device completely from the mains supply.
• Unplug the power cord when not in use, during disruption in operation and before cleaning.
• Only unplug from the power outlet by the plug itself. Do not pull on the cord.
• A damaged power cord may only be replaced by the manufacturer or a workshop commissioned by the manufacturer or by a similarly qualified person in order to avoid hazards.
• If the power cord or the casing of the device is damaged or if the device is dropped, the device may not be used before it is examined by a professional electrician.
• Protect the power cord and the housing from damage.

Location

• For proper operation, use this device in well-ventilated areas. Keep a minimum free distance of 20cm above the device, 10cm at the back and 5cm at both sides. Do not cover or block any air openings. Do not remove the feet.
  • The microwave oven shall not be placed into a cabinet.
• Do not use this device near heat sources, water or heavy moisture. Keep it away from combustible materials.

Specific safety instructions

• Attention! If the door or door seals are damaged, the device must not be operated until it has been repaired by a qualified person.
• Do not operate the device with an open door. It is extremely important not to damage or disable the safety features of the door locks.
• Do not place foreign objects between the front of the device and the door. Always keep the door seal and the adjacent areas clean.

• Never operate a damaged device. It is especially important that the door closes properly and that there is no damage at

• the door (bent)

• the hinges and locks (broken or loose)

• the seals and adjacent surfaces.

• Attention! It is hazardous for anyone other than a trained person to carry out any service or repair operation which involves the removal of any cover which gives protection against exposure to microwave energy.

• Attention! Liquid or other food must not be heated in sealed containers since they tend to explode.

IMPORTANT SAFETY INSTRUCTIONS

• Cooking utensils should be checked to ensure that they are suitable for use in microwave ovens.
• When heating food in combustible materials such as plastic or paper containers, check the device frequently due to the possibility of ignition. Do not use in combination mode.
• If smoke is observed, switch off, unplug the device and keep the door closed in order to stifle any flames.
• Microwave heating of beverages may result in delayed eruptive boiling. Handle container with care.
• Attention! The contents of feeding bottles and baby food jars must be stirred or shaken and the temperature must be checked before consumption in order to avoid burns.
• Attention! Eggs in their shell and whole hard-boiled eggs should not be heated in microwave ovens since they may explode even after microwave heating has ended. There are utensils for eggs that are suitable for microwave.
• Do not fry food in the device. Hot oil can damage the oven cavity and the device utensils and even result in skin burns.
• Cooking utensils may become hot because of heat transferred from the heated food. Potholders may be needed to handle the utensil.
• Do not operate the oven when it is empty.
• The device is heavy. Only move it when it is switched off and empty. Use both hands or ask for help.
• Do not use the device for storage purposes. If the device is accidentally switched on, the objects stored inside the device might be damaged.
• Do not operate this device together with an external timer or separate remote control system.
• Electromagnetic compatibility: This product is a Group 2 Class B ISM equipment. The definition of Group 2 which contains all ISM (industrial, scientific and medical) equipment in which radio-frequency energy is intentionally generated and/or used in the form of electromagnetic radiation for the treatment of material, and spark erosion equipment. Class B equipment is equipment suitable for use in domestic establishments and in establishments directly connected to a low voltage power supply network which supplies buildings used for domestic purpose.

FUNCTION DESCRIPTION, CONSTRUCTION

This device is a combination of microwave oven and grill. Both devices work according to similar principles – the radiation energy emitted by the device is absorbed by the food and heats it up. The difference is that the heat from the grill enters the food from the outside and is then transmitted to the inside. The microwaves heat the food in all parts from inside to outside at the same time. This leads to shorter cooking times when cooking with the microwave oven.

Therefore microwaves are dangerous to living organisms. They cook the inside before heat receptors in the skin register the danger. Due to these concerns microwave ovens are constructed with numerous safety features that shall never be disabled. As soon as the device is switched off, e.g. by opening the door (several safety switches), the radiation is switched off. There is no radiation left in the food or food containers.

You can use this device in microwave mode, grill mode or combined mode.

1 Door safety lock system 8 Button 10 Min
2 Roller support 9 Button 1 Min
3 Oven window 10 Button 10 Sec
4 Grill heater 11 Button Micro/Grill
5 Glass tray 12 Button Start/Reset
6 Wave guide 13 Door opener
7 Display 14 Metal rack

OPERATING INSTRUCTIONS

Control panel

Power button Micro/Grill

Press the button Micro/Grill (11) to select the microwave cooking power, the grill or the combination mode. You have to do this settings first. There are 5 power settings for microwave operation.

Display Power output
P10 100%
P7 70%
P5 50%
P3 30%
P1 10%

Button Start/Reset

Press and hold the button Start/Reset (12) for at least 3 seconds to stop the cooking process at any time.

Cooking

Press the button Start/Reset (12) to start cooking for one minute with 100% microwave power. Each press means increasing the cooking time by one minute. The maximum time is 30 minutes. After cooking finished you will hear 5 alarm sounds. Press and hold the button Start/Reset (12) for 2 seconds to cancel the settings.

Example: Select 100% power to cook foods for 5 minutes.

- Press the button 1 Min (9) five times in order to set the time.

- Press the button Start/Reset (12) to start cooking.

Set cooking power

Example: Select 70% power to cook foods for 10 minutes.

- Press the button Micro/Gril (11) to select 70% power. The display (7) shows P7.

- Press the button 10 Min (8) to set the time.

- Press the button Start/Reset (12) to start cooking.

OPERATING INSTRUCTIONS

Use grill/combination

- Press the button Micro/Gril (11) to select the desired function.

Display Power output

G-1 85% grill power

G-2 50% grill power

C-1 Combination cooking (55% microwave + 45% grill)

C-2 Combination cooking (30% microwave + 70% grill)

• The maximum time is 59.5 minutes.
- In grill operation (except in combination cooking) the device will stop after half of the cooking time and you will hear two alarm sounds. Turn the foods over.
- Close the door after turning the foods over and press the button Start/Reset (12). If you do not want to turn over the foods, the device will continue cooking automatically after 1 minute pause.

Auto defrost function (DEF)

• 2 kg is the maximum weight that can be defrosted with this defrost program.
• Set the weight with the button 1 Min (9) and with the button 10 Sec (10). With the button 1 Min (9) you can set 1 kg. Each time you press this button the weight will increase by 1 kg. With the button 10 Sec (10) you can set 0.1 kg. Each time you press this button the weight will increase by 0.1 kg.

Example: Defrost 0.4 kg frozen foods.

• Press the button Micro/Gril (11) to select the defrost function. The display (7) shows DEF.
• Set the weight 0.4 kg by pressing the button 10 Sec (10).
• Press the button Start/Reset (12) to start defrosting.

Child safety lock

• In order to turn on the child lock, press the button 1 Min (9) and the button 10 Sec (10) at the same time for 2 seconds.
  • To turn off this function, repeat the above described step.

OPERATING INSTRUCTIONS

Installation

• Unpack the device and remove all packing materials. Plastic bags are not suitable as toys and children may choke on them. As they can be reused, do not dispose of immediately and store the packing material in a safe place.
• Check the device for any damage, such as misaligned or bent door, damaged door seals and sealing surface, broken or loose door hinges and latches and dents inside the cavity or on the door. If there is any damage, do not operate the device and contact your dealer or qualified service personnel.
• If the door or door seals are damaged, the device must not be operated until it has been repaired by a qualified person.
• Place this device on a flat, stable surface to hold its weight and the heaviest food likely to be cooked in the device.
• Do not use this device near heat sources, water or heavy moisture. Keep it away from combustible materials.
• For proper operation, use this device in well-ventilated areas. Keep a minimum free distance of 20cm above the device, 10cm at the back and 5cm at both sides. Do not cover or block any air openings. Do not remove the feet.
• Do not operate the device without roller support, glass tray, and shaft in their proper positions.
  • Make sure that the power cord is not damaged. Keep it away from hot or sharp surfaces.

Grounding the device

• This deviced must be grounded.
- The power outlet should be within easy reach of the power cord.
- This device requires 1.3 kVA for its input. Consultation with a service engineer is suggested when installing the microwave oven.
- Caution: This microwave oven is protected internally by a 250V, 10 Amp fuse.

Advices for microwave cooking

• Put the food into a suitable container and place it onto the glass tray. Make sure that neither the food nor the container protrude the glass tray.
• Arrange food with the thickest parts towards the outside of the container.
  • Cover foods while cooking. This prevents spattering and the food will be cooked evenly.
• Keep a sufficient distance between food and the grill.
• Consider the cooking time. Cook for the shortest period of time indicated and add more as needed. Food severely overcooked may smoke or ignite.
• Turn foods over once during microwave cooking to quicken the cooking of such foods as chicken and hamburgers. Large items should be turned over at least once. You have to open the door and the cooking process will stop.
• Stir soups and rearrange other foods such as meatballs halfway through cooking from top to bottom and from the center of the container to the outside.
• It is recommended to use the combination mode for thick food pieces. The food will be cooked in microwave mode first and the grill mode makes it crisp. If you use the grill mode only, the food may char on the surface but is not completely cooked.

OPERATING INSTRUCTIONS

Utensils Guide

• The ideal material for microwaves utensils is transparent to microwaves. It allows energy to pass through the container and heat the food but not the container.
• Microwaves cannot penetrate metal. Metal utensils will become hot and sparks might occur. So metal utensils or dishes with metallic trim should not be used inside a microwave oven.
• Do not use recycled paper products when microwave cooking as they may contain small metal fragments which may cause sparks and/or fires. Remove wire twist-ties from paper or plastic bags before placing bag in oven.
• Use round and oval containers rather than square ones as food in corners tends to overcook.
• Plastic container can be used in microwave mode but not for grill or combined mode. Metal utensils can be used in grill mode but never in microwave or combined mode.

The list below is a general guide to help you select suitable utensils.

Cookware Microwave Grill Combination
Heat-resistant glass Yes Yes Yes
Non heat-resistant glass No No No
Heat-resistant ceramics Yes Yes Yes
Microwave-safe plastic dish Yes No No
Kitchen Paper Yes No No
Metal tray No Yes No
Metal rack No Yes No
Aluminium foil & foil containers	No Yes No

CLEANING AND CARE

• Turn off the device and remove the power plug from the wall outlet before cleaning.
• Clean the device after every use to avoid mold and growth of bacteria as well as releasing of microwave energy.
• Clean the device regularly. Clean the door seals and all adjacent parts in order to avoid that fat or other food stains accumulate. When cleaning surfaces of door, door seal, cavity of oven, use only mild, non-abrasive soaps or detergents applied with a sponge or soft cloth. The steam cleaner is not to be used.
• Clean the device regularly and remove any food stains. Failure to maintain the device in a clean condition could lead to deterioration of the surface that could adversely affect the life of the device. It may result in a hazardous situation.
• Ensure that the door sealing is always clean and the door is properly closed. Otherwise microwave energy might be released and may be a health risk.
• Do not use steam cleaners. The steam is released with high pressure and may cause condensation on electrical parts. This may cause electrical short circuit.
• Do not use harsh abrasive cleaners or sharp metal scrapers to clean the oven door glass since they can scratch the surface, which may result in shattering of the glass.
• The outside surfaces should be cleaned with a damp cloth. Make sure no water will seep into the inside of the device. Clean the cavity, the door seals and adjacent parts regularly with a damp cloth and a mild detergent. When food splatters or spilled liquids adhere to oven walls, wipe with a damp cloth.
• Make sure that the control panel does not become wet. Clean it with a soft, damp cloth. When cleaning the control panel, leave the door open to prevent the device from accidentally turning on.
• If steam accumulates inside or around the outside of the device, wipe off with a soft cloth. Oils or fat might evaporate at high temperatures and will condense as greasy oil film.
• It is occasionally necessary to remove the glass tray for cleaning. Wash the tray in warm sudsy water. The glass tray, the roller support and the metal rack are not dishwasher-safe.
• The roller support and oven floor should be cleaned regularly to avoid excessive noise. Simply wipe the bottom surface of the oven with mild detergent. When removing the roller support from cavity floor for cleaning, make sure to reinsert in the proper position. Clean the door, the glass window and the seals regularly with a damp cloth.
• Remove odors from your oven by combining a cup of water with the juice and skin of one lemon in a deep bowl suitable for microwave. Place it into the microwave and cook for 5 minutes. Wipe thoroughly and dry with a soft cloth.
• When it becomes necessary to replace the oven light, consult a dealer to have it replaced.

CUSTOMER SERVICE

If the microwave oven fails to operate, check the following:

• Check to ensure that the device is plugged in securely. If it is not, remove the plug from the outlet, wait 10 seconds, and plug it in again.
• Check for a blown circuit fuse or a tripped main circuit breaker. If these seem to be operating properly, test the outlet with another device.
• Check the power and time settings.
• Check to ensure that the door is securely closed engaging the door safety lock system.

If the microwave oven still malfunctions, contact the customer service. Do not attempt to repair the appliance yourself.

Manufactured for JGC-Company GmbH

Heckhofweg 146

50739 Köln

Customer Service E2 Servicecenter GmbH

Max-Planck-Strasse 13

50858 Köln-Marsdorf

Telephone

01805-22 17 84

Monday-Friday,10:00 - 18:00

(€ 0.14/min. from German landline;

max. € 0.42/min. from German mobile networks)

Please enter the serial number of your device here:

Power supply 230V\~, 50Hz

Power consumption 1280W

Rated power output 800W (microwave)

1100W (grill)

Operation frequency 2450MHz

Outside dimensions 282mm(H) x 470mm(W) x 377mm(D)

Oven cavity dimensions 195mm(H) x 315mm(W) x 330mm(D)

Glass tray diameter 245mm

Safety distance 200mm (top), 100mm (back), 50mm (sides)

The microwave oven shall not be placed into a cabinet.

Cavity Volume 20 liter

Weight ca. 13.5 kg

Electromagnetic compatibility This product is a Group 2 Class B ISM equipment. The definition of Group

2 which contains all ISM (industrial, scientific and medical) equipment in which radio-frequency energy is intentionally generated and/or used in the form of electromagnetic radiation for the treatment of material, and spark erosion equipment. Class B equipment is equipment suitable for use in domestic establishments and in establishments directly connected to a low voltage power supply network which supplies buildings used for domestic purpose.

Customer Info Manufacturer's Warranty

HOME ELECTRIC

Thank you for your purchase of one of our products. We hope you will enjoy using our high-quality product. Our strict production control ensures the high quality of our devices. However, in the event that you wish to submit a qualified claim, we grant a

3 years

warranty as of the date of purchase, subject to the following conditions:

This warranty does not affect your statutory warranty claims as consumer toward the seller of the device. These rights are not affected by our manufacturer's warranty. The warranty granted by us is valid only for domestic use of the device and is limited to the area of the Federal Republic of Germany.

The warranty term is 3 years as of the date of purchase.

It is within HOME ELECTRIC's discretion to fulfil the warranty by repair or replacement of the device or defect component. Other claims are excluded. In case of questions regarding HOME ELECTRIC products you no longer need to take the time to go to the seller but may call our service hotline or service center directly. A team of highly qualified product consultants and technicians is available from Monday through Friday from 10:00 a.m. to 6:00 p.m.

Service Hotline: 01805 / 22 17 84

(€ 0.14/min. from German landline;

max. € 0.42/min. from German mobile networks)

When mailing your device, please also include a short description of the problem as this will facilitate handling. Please mail your device, without exception, only to our authorised service partner and use only the enclosed return coupon. If the return coupon is missing please contact the above service hotline.

ATTENTION: Mailings that are not pre-paid will not be accepted!

Customer Info Manufacturer's Warranty

HOME ELECTRIC

Our service partner requires proof of purchase, either as original receipt or cash receipt printed by the seller to perform warranty repairs. The serial number on the device must also be readable. We are unable to perform warranty services free of charge without proof of purchase. We recommend keeping the original packaging in order to ensure safe transport of the device in case of a warranty claim.

Warranty repairs may be performed exclusively by E2 Servicecenter GmbH or contractual partners authorised by it. Repairs performed by the customer or other shops void the warranty; a claim for cost reimbursement does not exist. The warranty is void or does not cover:

⇒ in case of improper use
⇒ in case of mechanical damages to the device from outside forces
⇒ in case of transportation damages
⇒ for wear parts
⇒ in case of operating errors and misuse
⇒ when placing the device in wet rooms or outdoors
in case of damages resulting from force, war, water, lightning, excess voltage, and other reasons not within the scope of HOME ELECTRIC's responsibility.
⇒ in case of excessive use, in particular in case of non-domestic use
⇒ in case of disregard of the user instructions and installation errors
⇒ if the device does not have a technical defect
⇒ for transport and travel costs as well as costs incurred by installing and uninstalling the device

The warranty does not include any subsequent liability on our part, in particular no liability for damages to the device itself or incurred by the loss of the device until the time of repair (e.g. travel costs, handling costs, etc.). However, this does not limit or exclude our statutory warranty, in particular pursuant to the Product Liability Act.

Any warranty services provided by us do not extend the warranty term of 3 years as of the date of purchase, also not in terms of possibly exchanged components.

We wish you much joy with your new device and hope that your next one will be another HOME ELECTRIC product.