PR509SV - Vacuum Cleaner PRIMO - Free user manual and instructions

Product type	Cordless stick vacuum
Brand	Primo
Model	PR509SV
Power supply	Rechargeable Li-ion battery (non-removable)
Power adapter	100-240 V ~ 50/60 Hz
Filter	Washable HEPA filter + coarse filter
Dust tank capacity	Approximately 0.5 L
Included accessories	Floor nozzle with rotating brush, long crevice nozzle, 2-in-1 brush, dusting brush, adapter, wall mount (screws and wall plugs included), additional HEPA filter
Charging time	24 hours for the first charge, then approximately 4-5 hours
Runtime	Up to 40 minutes (depending on suction mode)
Weight	Approximately 2.7 kg
Appliance warranty	2 years
Accessories warranty	6 months
Suction modes	Low, medium, high
Cleaning and maintenance	Dust tank and filters washable with cold water; removable and cleanable rotating brush
Safety	Do not immerse in water; do not use without filter; keep out of reach of children
Recycling	Battery and appliance must not be disposed of with household waste (Recupel collection point)

Frequently Asked Questions - PR509SV PRIMO

How to charge the PR509SV vacuum for the first time?

Before first use, charge the appliance for 24 hours to fully use the battery capacity. Connect the adapter via the connector then to the wall outlet. The battery indicators flash during charging and stay lit when charging is complete.

What to do if the vacuum does not start?

Check if the battery is empty: recharge the appliance. If the problem persists, make sure the dust container is correctly installed and the filters are not clogged.

How to clean the dust tank?

Press the unlocking button to remove the dust container. Empty it after each use. Clean the container with cold water at least once a month. Let it dry completely before reinstalling.

How to clean the HEPA filter?

Remove the coarse filter (a) from the dust container by turning it clockwise. Then remove the HEPA filter (b). Wash them with cold water, let them dry completely before reassembling. Replace the HEPA filter regularly for optimal performance.

How to unclog the rotating brush?

Turn off the vacuum and unplug it. Remove the floor nozzle. Slide the switch backward to unlock the brush. Carefully remove hair and dirt by hand or with a knife. Clean the brush under cold water and dry it before reinstalling.

What does the flashing of the last battery indicator mean?

The last battery indicator flashes when the battery is almost empty. Turn off the vacuum and recharge it immediately.

Can I use the vacuum without a filter?

No, never use the appliance without filters. This would cause irreversible damage to the motor and render the vacuum unusable.

How to assemble the different parts of the vacuum?

Slide the metal handle into the motor unit until it clicks, ensuring the power pins align. Do the same for the floor nozzle on the handle. You can also clip accessories directly onto the motor unit for use as a handheld vacuum.

How to fix the wall mount?

Drill two holes in the wall at least 120 cm from the floor (bottom hole). Insert the wall plugs and attach the mount with the included screws. You can hang the vacuum and store accessories on the mount.

What to do in case of loss of suction power?

Check if the dust container is full or if the filters are dirty. Clean the tank and filters as indicated in the instruction manual. Ensure the floor nozzle is not clogged and the rotating brush turns freely.

USER MANUAL PR509SV PRIMO

Green and black compact vacuum cleaner with handle extended (no visible text or symbols)

Two simple line icons: a triangular warning triangle and an open book, both without any text or symbols.

Read all instructions carefully - save this instruction manual for future reference.

NL Nederlands 3
FR Français 16
DE Deutsch 29
EN English 42

GARANTIE (NL)

Geachte klant,

⚠PRODUCTSPECIFIEKE WAARSCHUWINGEN

Labeled diagram of a green vacuum cleaner with numbered parts and internal components shown in a zoomed-in view.

Diagram of a green handheld cleaning brush with two labeled parts (1 and 2), no text or symbols present.

MUURBEVESTIGING

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OPLADEN

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Close-up of a black PRAMG vacuum cleaner with green handle and green control knob (no text or symbols visible)

Two black hair filter tools with green adjustment knobs, shown from different angles (no text or symbols visible)

Technical diagram showing three-step assembly of a hairdryer tool, labeled with components a and b.

DE VLOERBORSTEL SCHOONMAKEN

Close-up of a black PRIMO vacuum cleaner with green control buttons and a green indicator light, no visible text or symbols on the device itself.

Close-up of a black mechanical component with green wires and a circular highlight, no visible text or symbols

Close-up of a black handheld vacuum cleaner with green internal wiring and labeled parts (a and b), no visible text or symbols beyond labels.

⚠️ AVERTISSEMENTS SPÉCIFIQUES AU PRODUIT

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AVANT LA PREMIÈRE UTILISATION

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CHARGE

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Close-up of a black HEMO vacuum cleaner with green handle and green control knob (no text or symbols visible)

Two black hair filter tools with green adjustment knobs, shown from different angles (no text or symbols visible)

Technical diagram showing a hand operating a cleaning machine with three-step assembly steps labeled a, b, and 3.

NETTOYER LA BROSSE DE SOLS

Labeled diagram of a green vacuum cleaner with numbered parts and internal components shown in a technical view.

Diagram of a green handheld vacuum cleaner with two labeled parts (1 and 2), showing mechanical components and wiring (no text or symbols on the device itself)

WANDBEFESTIGUNG

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AUFLADEN

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Close-up of a black FBG vacuum cleaner with green handle and green control knob (no text or symbols visible)

Two black hair filter tools with green adjustment knobs, shown from different angles (no text or symbols visible)

Technical diagram showing the assembly steps of a hairdryer with labeled parts (a, b) and component details.

All of our products are always submitted to a strict quality control before they are sold to you. Should you nevertheless experience problems with your device, we sincerely regret this.

In that case, we kindly request you to contact our customer service. Our staff will gladly assist you.

www.primo-elektro.be

Monday – Thursday: 8.30 – 12.00 and 13.00 – 17.00

Friday: 8.30 – 12.00 and 13.00 – 16.30

This appliance has a two year warranty period. During this period the manufacturer is responsible for any failures that are the direct result of construction failure.

When these failures occur the appliance will be repaired or replaced if necessary. The warranty will not be valid when the damage to the appliance is caused by wrong use, not following the instructions or repairs executed by a third party. The guarantee issued with the original till receipt. All parts, which are subject to wear, are excluded from the warranty. If your device breaks down within the 2-year warranty period, you can return the device together with your receipt to the shop where you purchased it. The guarantee on accessories and components that are liable to wear-and-tear is only 6 months.

The guarantee and responsibility of the supplier and manufacturer lapse automatically in the following cases:

• If the instructions in this manual have not been followed.
• In case of incorrect connection, e.g. electrical voltage that is too high.
• In case of incorrect, rough or abnormal use.
  • In case of insufficient or incorrect maintenance.
• In case of repairs or alterations to the device by the consumer or non-authorised third parties.
• If the customer used parts or accessories that are not recommended or provided by the supplier / manufacturer.

SAFETY INSTRUCTIONS

When using electrical appliances, basic safety precautions should always be taken, including the following:

• Read all instructions carefully. Keep this manual for future reference.
• Make sure all packaging materials and promotional stickers have been removed before using the appliance for the first time. Make sure children cannot play with the packaging materials.

- This appliance is intended to be used in household and similar applications such as:

• staff kitchen areas in shops, offices and other working environments;
• farm houses;
• by clients in hotels, motels and other residential type environments;
  • bed and breakfast type environments.

• Children should be supervised to ensure that they do not play with the appliance.

- This appliance can be used by children aged from 16 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

• Children shall not play with the appliance.

• Cleaning and user maintenance shall not be made by children unless they are older than 16 or supervised.
• Keep the appliance and its cord out of reach of children younger than 16 years.
• All repairs should be carried out by the manufacturer or its aftersales service.
• Using the appliance incorrectly may cause an injury. Any injury or damage caused by failure to comply with these rules are at your own risk. Neither the manufacturer, importer, or the supplier may be held liable.

▲ELECTRICAL WARNINGS

- In order to avoid a hazard this appliance must not be supplied through an external switching device, such as a timer or a separate remote control, or connected to a circuit that is regularly switched on and off by the utility.

- The appliance must be disconnected from its power source when not in use, during service and when replacing parts. Allow to cool before putting on or taking off parts, and before cleaning the appliance. To disconnect, turn controls to “OFF” or “0” position, then remove the plug from the wall. Never pull the cord or appliance to remove the plug from the socket.

- Before use, check carefully that the electric tension and frequency of the power net at your home match

the indications on the rating label of the appliance.

• The appliance must be plugged into an appropriate outlet that is installed in accordance with local installation regulations.
• Do not let the power supply cord hang over the edge of a counter, or touch hot surfaces.
• Keep the power cord away from hot parts and don't cover the appliance.
• Unwrap the cord completely to prevent overheating of the cord. Do not allow the power cord supply to run underneath or around the unit.
• To avoid danger, do not operate this appliance with a damaged cord or plug or in the event the appliance malfunctions or has been damaged in any manner. Return the appliance to the PRIMO Service Department or its service agent for examination, repair, or electrical or mechanical adjustment. Do not try to repair the appliance yourself.

⚠️INSTALLATION

• Do not place near flammable materials, gases or explosives.
• Do not use or store this appliance outdoors.
• Always use the appliance on a steady, dry and level surface.
• Never place this appliance near a gas stove or electrical stove or in a place where it may come into contact with a warm appliance.

I USE

• Do not use this appliance for other than intended use.
• Only use the appliance for domestic use. The manufacturer cannot be held responsible for accidents that result from improper use of the appliance or not following the instructions described in this manual.
• Never leave the appliance unattended while it is functioning.
• Do not operate the appliance with wet hands.
• The use of accessories that are not recommended or sold by the manufacturer can cause fire, electrical shock or injuries. Only use the utensils delivered with the appliance.

I CLEANING AND MAINTENANCE

- To protect against electrical shock or burns, do not immerse unit, cord, or plug in water or other liquid.

- Failure to maintain this appliance in a clean condition could adversely affect the life of the appliance and possibly result in a hazardous situation.

I PRODUCT-SPECIFIC WARNINGS

- Do not use the vacuum cleaner to vacuum up detergents, liquids, needles, matches and other similar liquids, sharp objects or flammable objects.

- Do not use the vacuum cleaner to vacuum up cement, powder and other small particles. Avoid

vacuuming large objects and items that could become entangled in the brush (long hair, plastic bags, string, etc.). Also avoid vacuuming up large objects. The vacuum cleaner could be clogged, the motor could overheat or other damage may occur.

- Make sure that the air intake or the floor suction opening do not become blocked.

- Make sure that the machine does not come into contact with liquids.

- First charge a new battery up completely.

- Pull the plug from the outlet when the vacuum cleaner is fully charged.

- This product contains a rechargeable battery. Batteries should be recycled. Do not drill into the battery or expose it to high temperatures; the battery could explode.

- Under extreme circumstances, there could be leakage of the battery. If the liquid from the battery comes into contact with the skin, wash it off immediately with water and soap or neutralize it with a mild acid such as lemon juice or vinegar. If the liquid comes into contact with the eyes, rinse them liberally with water for at least 10 minutes and contact a doctor.

- Do not place foreign objects in the openings of your machine. Do not use the machine if an opening is blocked. Keep the machine free from dust, dirt, hair or anything that could reduce the air supply.

- Remove large and sharp objects from the floor to

prevent damage to the plastic components, the brushes and the motor.

• Keep hair, loose clothing, fingers and other body parts away from openings and moving parts.
• Never use the appliance without filters. This will damage the motor and render it unusable.

SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE

PARTS

1. Ergonomic handle
2. On/off button
3. Mode button
4. Indicator lights suction power levels
5. Battery level indicator lights
6. Motor compartment
7. Dust container
8. Dust container release button
9. Metal tube release button
10. Metal tube
11. Release button floor nozzle
12. Floor nozzle with rotating floor brush
13. Long crevice tool
14. 2-in-1 fabric brush
15. Adapter
16. Wall fixing (screws and plugs included)
17. Extra HEPA filter
18. Fluffy brush
19. Adapter connection

Labeled diagram of a green vacuum cleaner with numbered parts and internal components shown in a zoomed-in view.

BEFORE THE FIRST USE

• Remove all packaging materials and any promotional stickers.
• Prior to first use, charge the machine for 24 hours in order to be able to utilize the full capacity of the battery.

• Assemble all the parts:

• Slide the wand assembly into the motor part until it clicks into place. Make sure the power pins slide into the intended holes properly.

• Slide the floor attachment on to the wand assembly until it clicks into place. Make sure the power pins slide into the intended holes properly.

Diagram of a green and black handheld vacuum cleaner with two labeled parts (1 and 2), no text or symbols present.

WALL MOUNT

Please follow below instructions to fix the wall mount:

1. Drill 2 holes in the wall corresponding to the attachment points of the wall mount, whereby the bottom hole is at least 120 cm from the ground.
2. Insert the supplied plugs into the wall.
3. Fix the wall mount using the supplied screws.
4. To store the device, simply hang it on the wall mount. You can also store accessories on the wall mount, both at the top and bottom.

Two black handheld vacuum cleaner devices with green connectors, shown from different angles (no text or symbols visible)

CHARGING

• If the last light on the battery flashes, then the battery is almost empty. Turn off the vacuum cleaner and put it on charge.
• Connect the adapter via the provided connection, and then plug the adapter into the wall socket.
• The battery level indicator lights will flash. The battery is fully charged when all three lights are on.
  •The machine cannot be started during charging.

- Prior to first use, charge the machine for 24 hours in order to be able to utilize the full capacity of the battery.

- It is recommended that the battery be fully charged for the first three charges.

Close-up of a hand inserting a cable into a black plastic container (no text or symbols visible)

NOTES:

- It is recommended that the vacuum cleaner be charged after each use

regardless of the duration of the use.

• Do not charge the battery for extended periods. This can damage the battery. Disconnect the adapter once the battery is fully charged.
• The battery and adapter may become hot during charging. Take the necessary precautions to avoid coming into contact with it during this time.
• The ambient temperature while charging should be between 15 °C and 25 °C. Higher or lower temperatures reduce battery life.

USE

1. Choose the correct accessory for the cleaning task you want to carry out:

2. Floor attachment with rotating floor brush: suitable for floors and carpets. When you switch on the machine, the rotating floor brush at the bottom of the floor nozzle will begin to turn. This will cause the dirt in the opening to be shifted and thereby vacuumed up. You can use the normal floor brush for all floor types; the fluffy floor brush is particularly suitable for sensitive floor types such as parquet or laminate floors.

3. Long crevice tool: for corners, cracks, skirting board edges and hard-to-reach places.
4. 2-in-1 fabric brush: use on upholstered surfaces, keyboards, lamps, curtains, blinds, ventilation openings, etc. The brush offers extra friction to make it easier to loosen hair and dust stuck on fabric. Use the short crevice tool for regular cleaning of small surfaces. To switch between brush and crevice tool, press the button to unlock the brush and slide it up or down.

Close-up of a black PRIMO vacuum cleaner with green handle and control knob (no text or symbols visible)

Close-up of a black vacuum cleaner with green adjustment knobs, shown from two angles (no text or symbols visible)

1. Press the on/off button. The vacuum cleaner starts working. Press again to stop.
2. Press the mode button to switch between the 3 suction power levels.

low, medium, high

NOTE:

The various accessories can be clicked onto the wand assembly (stick vacuum cleaner) or directly onto the motor part, without the tube (hand vacuum cleaner).

MAINTENANCE AND CLEANING

CLEANING THE APPLIANCE

Clean the appliance with a slightly moist soft cloth. Dry the machine off well. Never submerge the appliance in water!

CLEANING THE DUST RESERVOIR

Empty the dust container after each cleaning session. Clean the dust container and filters at least once a month to maintain optimal performance. We advise replacing the filters regularly to ensure an optimal operation of the machine.

1. Disconnect the wand assembly from the motor part.
2. Hold the dust container over a rubbish bin and press the release button to open the cover. Empty the dust container.
3. Remove the coarse filter (a) from the dust container by turning it clockwise. You can use the crevice cleaner as a tool.
4. Turn the HEPA filter (b) clockwise and remove the HEPA filter from the outer coarse filter (a).
5. Close the dirt receptacle and unscrew it from the motor section.
6. Wash all the parts under cold running water.
7. Allow all the parts to dry completely before reassembling them.
8. Make sure all the parts fit together nicely when assembling, before using the machine again.

Technical diagram showing three-step assembly of a hairdryer, labeled with components 2, 3, and a.

CLEANING THE FLOOR BRUSH

1. Remove the floor nozzle from the upright vacuum cleaner. Press the release button at the back of the floor nozzle and remove it from the machine.

2. Slide the switch backwards to unlock the floor brush.

3. Gently remove any hair and dirt from around the brush; do this by hand or carefully with a knife. Rinse the brush under cold running water.

4. Allow the brush to dry completely before reassembling it.

5. To refit the brush, place the right side of the brush against the gear (a) and push the left side (b) until it clicks into place.

6. Push the nozzle back onto the stick. The machine is now again ready for use.

1 PEGO 2 5 a b

⚠️Do not immerse unit, cord, or plug in water or other liquid.
⚠️Never use aggressive or abrasive cleaning agents.

TROUBLESHOOTING GUIDE

PROBLEMS SOLUTIONS
The machine does not start up. •The battery is empty. Charge the machine.
Loss of suction. •The filters are dirty/the dust reservoir is full.•The floor nozzle is clogged/the floor brush is blocked.•Clean the machine as described in this manual. Replace the HEPA filter if necessary (an extra filter is included).
The rotating floor brush is not rotating.	• The floor brush is blocked. Turn off the vacuum cleaner and remove the object blocking the floor brush.•The floor brush is assembled incorrectly. Follow the instructions to correctly assemble the floor brush as described in this manual.
The three suction power level indicator lights will flash on and off simultaneously.	•The rotating floor brush is blocked. Turn off the vacuum cleaner and remove the object blocking the floor brush.
The last light on the battery is flashing.	• The battery is almost empty. Turn off the vacuum cleaner and put it on charge.

ENVIRONMENTAL GUIDELINES

This symbol on the product or on its packaging indicates that this product may not be treated as household waste. Instead it must be brought to the applicable collection point for recycling of electrical and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health, which could otherwise be caused by inappropriate waste handling of this product. For more detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

The packaging is recyclable. Please treat the packaging ecologically.

NON-REMOVABLE BATTERY

The appliance is battery-operated, and the battery must not be disposed of with household waste, even after use. You can take the appliance to a collection point for discarded electrical appliances (Recupel) in your neighbourhood (container park, specialist shop, etc.). Batteries contain substances that are dangerous to human health and to the environment.

This appliance conforms to all European requirements in the areas of safety, health, and environmental protection.

The EU declaration concerning this appliance can be requested at any time from [e-mail]

WEBSHOP

Following accessories have 6 months warranty, and can be easily ordered using the link below.

WWW.PRIMO-ELEKTRO.BE