NEN170 - Vacuum Cleaner EUREKA - Free user manual and instructions

Brand	Eureka
Model	NEN170
Vacuum type	Canister vacuum with bag
Power supply	Mains, 120V~60Hz
Filter	Washable HEPA filter + sponge filter
Bag capacity	Disposable dust bag (replacement required)
Speed setting	Electronic with adjustment button
Dust level indicator	Yes, turns red when bag is full
Automatic cord rewind	Yes, rewind button
Included nozzles	Turbo nozzle (carpet), straight nozzle (hard floors), crevice tool, dusting brush, pet tool
Hose	Flexible hose with metal telescopic wand
Safety	Thermal cut-off, polarized plug
Maintenance	Replaceable bag, filters washable with warm water
Warranty	3 years limited
Customer service	HELPLINE: 1-888-365-2230
Spare parts available	Yes, see list in manual

Frequently Asked Questions - NEN170 EUREKA

How to replace the dust bag of the Eureka NEN170 vacuum?

When the dust level indicator turns red, open the bag compartment by lifting the cover, remove the old bag and insert a new dust bag (ref. 12475000000126). Make sure it clicks into place.

What to do if the vacuum stops suddenly?

This may be due to a thermal cut-off. Turn the switch off, unplug the appliance, wait at least 30 minutes, then plug back in. Also check that the bag is not full, the filter is not clogged, or the hose is not blocked.

How to clean the vacuum filters?

Unplug the appliance. For the sponge filter, remove and rinse with warm water. For the exhaust HEPA filter, remove and rinse with warm water. Let dry completely (24h for HEPA) before reinstalling.

How to use the turbo nozzle?

The turbo nozzle is ideal for carpets. Attach it to the telescopic wand. It uses suction power to spin the brush. Do not use on hard floors.

How to rewind the power cord?

After use, turn off the vacuum, unplug the cord, then press the rewind button on the appliance. Hold the plug to prevent it from whipping.

What to do if suction is weak?

Check if the dust bag is full, if the filters are clogged, or if there is a blockage in the hose or nozzle. Clean or replace necessary parts.

What accessories are included with the NEN170 vacuum?

Included: a turbo nozzle, a straight nozzle, a crevice tool, a dusting brush, and a pet tool. All attach directly to the hose.

How to contact Eureka customer service?

You can call the HELPLINE at 1-888-365-2230 (or 1-800-282-2886) for any questions or service requests. Have the model and serial number handy.

What is the warranty of the Eureka NEN170 vacuum?

Eureka offers a 3-year limited warranty from the original purchase date, covering defects in materials and workmanship. It does not cover normal wear and tear or disposable parts.

How to assemble the vacuum?

Attach the hose to the suction inlet, then connect the telescopic wand to the hose by pushing and twisting until it clicks. Finally, attach the desired floor nozzle to the wand.

USER MANUAL NEN170 EUREKA

Thank you for purchasing your new Eureka vacuum!

Important instructions

For easy assembly, please take a few moments to read this owner's guide.

If you have questions about your new vacuum, please contact our customer service HELPLINE at 1-888-365-2230.

We're here to help!

THE eureka CLEAN PROMISE PERFORMANCE QUALITY · VALUE

Exterior view of a eureka vacuum cleaner with black handle and teal handle (no visible text or symbols)

http://www.eureka.com/ca

eureka®

Where to find important vacuum information

Please Retain

We suggest you record the model, type and serial numbers below. They are located on the bottom of your cleaner. For prompt and complete service information, always refer to these numbers when inquiring about service.

Model & Type ____

Serial No. ____

It is also important to keep your receipt as proof of date of purchase.

Technical line drawing of a vehicle front panel with no visible text or symbols

This Owner's Guide provides important instructions to prolong the life of your Eureka vacuum cleaner.

Registration: To register your product visit www.eureka.com and click on the 'Register Your Product' link in the top right corner.

Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage. Each unit is tested and thoroughly inspected before shipping. For instructions regarding any shipping damage, call Eureka Customer Service HELPLINE 1-888-365-2230 immediately.

Contents

Important safeguards .... 3

How to identify parts of your vacuum cleaner. . . . . . . 4

How to assemble your vacuum cleaner ..... 5

How to use your vaccum cleaner .... 6

How to maintain your vacuum cleaner ..... 7

Problem solving 8

The Eureka limited warranty ..... 10

Follow caution information wherever you see this symbol.

IMPORTANT SAFEGUARDS

When using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER

WARNING

To reduce the risk of fire, electric shock, or injury:

- Do not use outdoors or on wet surfaces.

- Do not leave vacuum cleaner when plugged in. Turn off the switch and unplug the electrical cord when not in use and before servicing.

- Do not allow to be used as a toy. Close attention is necessary when used by or near children.

- Use only as described in this manual. Use only manufacturer's recommended attachments.

- Do not use with damaged cord or plug. If cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call the Eureka Customer Service HELPLINE at 1-888-365-2230.

- Do not pull or carry by the cord, use cord as a handle, close door on cord, or pull cord around sharp edges or corners. Do not run vacuum cleaner over cord. Keep cord away from heated surfaces.

- Do not use extension cords or outlets with inadequate current carrying capacity.

- Turn off all controls before unplugging.

- Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

- Do not handle the vacuum cleaner with wet hands or operate without shoes.

- Do not put any objects into openings. Do not use with any opening blocked; keep free of dust, lint, hair and anything that may reduce airflow.

- This vacuum cleaner creates suction. Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.

- Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

- Do not use without dust bag or filter(s) in place.

- Use extra care when cleaning on stairs.

- Do not use to pick up flammable or combustible liquids such as gasoline, or use on areas where they may be present.

- Store your cleaner indoors in a cool, dry area.

- Keep your work area well lit.

- Unplug electrical appliances before vacuuming them.

- Belt pulleys can become hot during normal use. To prevent burns, avoid touching the belt pulley when servicing the drive belt.

- Turn off the power switch and unplug cleaner before rotating the nozzle.

- Hold plug when rewinding onto cord reel. Do not allow plug to whip when rewinding.

- Unplug before connecting accessories, such as pet tool, crevice tool, etc.

SAVE THESE INSTRUCTIONS

To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider then the other).

This plug will fit in a polarized outlet only one way. If the plug does not fully fit into the outlet, reverse the plug.

If it still does not fit, contact a qualified electrician to install the proper outlet. Do NOT change the plug in any way.

Thermal Cut Off

This vacuum cleaner has a special thermostat that protects the cleaner in case of motor overheating. If the cleaner suddenly shuts off, push the on/off switch off (0) and unplug the cleaner. Check the cleaner for a possible source of overheating such as a full dust bag, a blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the cleaner. After the 30 minute period, plug the cleaner back in and push the on/off switch on (1).

Do Not Oil the motor or the brushroll at any time. The bearings are permanently lubricated and sealed.

How to identify parts of your vacuum cleaner

1 Handle
② Lock clip
3 Front cover
4 Suction port
5 Accessories cover
6 Dust full indicator
7 Cord rewind button
8 Back cover
9 Plug
10 Big wheel
11 Air outlet cover
12 ON/OFF button
13 Speed control button
14 Hose
15 Telescopic metal wand
16 Turbo nozzle
17 Crevice tool
18 Dusting brush
19 Pet tool
20 Straight nozzle

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15

Technical diagram of a vacuum cleaner with numbered parts for identification

16

18

19

20

How to assemble your vacuum cleaner

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Step 1: Attach the hose by pressing the end down into the suction port.

Diagram of a cable connector with a directional arrow indicating movement (no text or symbols present)

Step 2: Connect the telescopic metal wand to the hose

Attach the telescoping wand to the hose at the bend by pushing the two components together and twisting until hearing an audible click.

Mechanical assembly diagram showing a lever and base component with an arrow indicating motion (no text or symbols)

Step 3: Attach the floor nozzle or attachments

Attach the floor nozzle to the end of the telescopic metal wand and twist into position when hearing an audible click.

When using accessories, remove the nozzle and telescopic metal wand, attach the desired accessory to the hose by inserting it.

Three-step diagram showing a device being inserted into a curved cable, with arrows indicating the process (no text or symbols present)

How to use your vaccum cleaner

CAUTION: Always switch off the vacuum cleaner before connecting or disconnecting the hose/attachments or removing and emptying the dust bag.

Operation

Turn on the machine:

Pull the power cord out of the vacuum cleaner and stop when you see the yellow mark. Make sure the red mark is not visible or you have pulled too far. Insert the plug of cord into the power socket which conform to that on the label for power supply, and press the On/Off switch pedal, the machine could start working.

ON/Off button

Cord rewind :

When done cleaning, turn off the power, pull the plug out of the electrical socket, and then push the rewind button until the cord is completely retracted.

Cord rewind button

This canister is equipped with two floor nozzles, turbo nozzle and straight nozzle

Position 1: Turbo nozzle: Better for carpet

Carpet

Position 2: Straight nozzle: Better for hard floor

Hard floor

How to maintain your vacuum cleaner

CAUTION:

Unplug from electrical outlet before maintenance.

Changing the dust bag

When the dust bag full indicator turns red, it is time to replace the existing bag with a new one. Open the dust bag compartment by lifting the cover and remove the old dust bag, insert the new dust bag and snap it in place.

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Dust full indicator

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Cleaning and Maintaining the Filters

Filter sponge

1. Open the dust bag compartment by lifting the cover.
2. Pull out the dust bag and you will see inlet sponge filter.
3. Separate the filter sponge from the machine.
4. Rinse the filter in lukewarm water and allow it to dry. Never wash the filter in a washing machine. Do not use a hair dryer or similar device to dry it.
5. Reinsert the clean filter when it is completely dry. You may also replace the filter with a new one.

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HEPA exhaust filter

1. Remove the exhaust filter door.
2. Remove the current filter from the holder and rinse the filter in lukewarm water. Allow it to air dry for 24 hours before placing it back into the holder.
3. Close the filter door.

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NOTICE: Thermal cut-off

This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch to off and unplug the vacuum. 2) Check the vacuum for a possible source of overheating such as a full dust bag, blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. 3) After the 30 minute period, plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the Eureka Customer Service HELPLINE at 1-888-365-2230.
Problem Possible cause Solution
The machine suddenly stops	Too much dust in the bag Replace with new dust bag
	Filter is blocked Clean or replace the filter
	Blockage in hose, floor nozzle, or other accessory	Clear any blockages
	The filter isn't fully dry after washing	Ensure filter is fully dry before reinstalling
	Power cord has become unplugged	Push plug securely into outlet, try another outlet or check circuit breaker
	Thermal cutoff has occurred	See detailed "thermal cut-off" instructions above

Connecting to an electrical socket

Please check that the voltage indicated on the product corresponds with your supply voltage.

Please do not return this product to the store.

Other maintenance or service not included in the manual should be performed by an autorized service representative.

For any questions or concerns, EUREKA is happy to be of service.

Contact us directly at

Eureka Customer Service Helpline

1-888-365-2230

Image	Part name	Part # (Fits models)
	Dust bag	12475000000126
	Crevice tool	12175000001261
	Dusting brush	12175000008965
	Pet tool	12175000095406
	HEPA filter	12175000095402
	Turbo nozzle	12175000017912
	Filter sponge	12475000000337
	Straight nozzle	12175000015933

The Eureka three-year limited warranty

Midea America Corp. (“Eureka”), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of three years from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and is applicable only to original purchases from Eureka authorized resellers.

What Eureka will do:

Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer's purchase price.

This warranty does not cover:

- Normal wear and tear of the vacuum and vacuum parts that require replacement under normal use such as disposable dust bags, filters, drive belts, light bulbs, brush-roll, bristles, impellers and cleaning.

- Damages or malfunctions resulting from: improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration by reason of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka. This warranty is not applicable to any product that has been altered or on which the serial number has been defaced, modified or removed. Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

Obtaining warranty service:

To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-888-365-2230 or email [e-mail],

the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit http://www.eureka.com/ca

Shipping charges:

You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Further limitations and exclusions:

Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

Midea America(Canada) Corp. Unit 108, 15 Allstate Parkway, Markham, Ontario, L3R 5B4.

Exterior view of a ureka vacuum cleaner with black handle and teal handle (no text or symbols on device body)

http://www.eureka.com/ca

eureka®

Technical line drawing of a vehicle front panel with no visible text or symbols

Technical line drawing of a car interior component with a cable or hose, showing no text or symbols

Diagram of a medical or laboratory device with a curved tube and connector, showing an arrow indicating direction (no text or symbols present)

Mechanical assembly diagram showing a lever and base component with an upward arrow indicating motion (no text or symbols)

Three-step diagram showing a vacuum cleaner's blade assembly with arrows indicating process (no text or symbols)

Technical line drawing of a car front panel with no visible text or symbols

Technical line drawing of a mechanical component with no visible text or symbols

Top-down schematic of a vehicle head and dashboard with internal components and an upward arrow indicating motion (no text or symbols)

Technical line drawing of a car interior showing internal compartments and structural elements (no text or symbols)

graph LR
    A["Rectangular Box"] --> B["Small Box"]
    B --> C["Hand holding Panel"]

Technical line drawing of a mechanical component with labeled parts (no text or symbols)

Simple line drawing of a solar panel with a sun symbol (no text or labels)

Unit 108, 15 Allstate Parkway,

Markham, Ontario, L3R 5B4.