USER MANUAL HHCR3818EWPL HOOVER
| RefrigeratorUser Guide |
| ChladničkaUživatelská příručka |
| FrigoríficoManual de usuario |
| RéfrigérateurManuel d’utilisation |
| FrigoriferoManuale dell’utente |
| ChłodziarkoInstrukcja obsługi |
| ### |
| ChladničkaPríručka použivatel’a |
EN WARNING: Risk of fire/flammable material.
The symbol indicates there is a risk of fire since flammable materials are used. Take care to avoid causing a fire by igniting flammable material.
HHCR3818ENPL
HHCR3818EWPL
HHCR3818ENPL(UK)
HHCR3818EWPL(UK)
Thank you for purchasing a Haier Product.
Please read these instructions carefully before using this appliance. The instructions contain important information which will help you get the best out of the appliance and ensure safe and proper installation, use and maintenance.
Keep this manual in a convenient place so you can always refer to it for the safe and proper use of the appliance.
If you sell the appliance, give it away, or leave it behind when you move house, make sure you also pass this manual so that the new owner can become familiar with the appliance and safety warnings.
Legend
General information and tips
Environmental information
Disposal
Help protect the environment and human health. Put the packaging in applicable containers to recycle it. Help to recycle waste of electrical and electronic appliances. Do not dispose appliances marked with this symbol with the household waste. Return the product to your local recycling facility or contact your municipal office.
WARNING!
Risk of injury or suffocation!
Refrigerants and gases must be disposed of professionally. Ensure that the tubing of the refrigerant circuit is not damaged before being properly disposed of. Disconnect the appliance from the mains supply. Cut off the mains cable and dispose of it. Remove the trays and drawers as well as the door catch and seals, to prevent children and pets from getting closed in the appliance.
Safety information 6 Product description....12 Control panel....13 Use....15 Equipment 19 Care and cleaning....21 Troubleshooting....24 Installation....27 Technical data....29 Customer service 31
Accessories
Check the accessories and literature in accordance with this list:
Energy label
Warranty card
User manual "OK" Sticker User manual
Before switching on the appliance for the first time read the following safety hints!
WARNING!
Before first use
▶Make sure there is no transport damage. Remove all packaging and keep out of children's reach. ▶Wait at least two hours before installing the appliance in order to ensure the refrigerant circuit is fully efficient. ▶Handle the appliance always with at least two persons because it is heavy. The appliance should be placed in a well-ventilated place. Ensure a space of at least 10 cm above and around the appliance. ▶ Never place the appliance in a damp area or location where it might be splashed with water. Clean and dry water splashes and stains with a soft clean cloth. ▶Do not install the appliance in direct sunlight or in the near of heat sources (e.g. stoves, heaters). ▶Install and level the appliance in an area suitable for its size and use. ▶WARNING: Keep ventilation openings in the appliance or in the in-built structure clear of obstruction. ▶Make sure that the electrical information on the rating plate agrees with the power supply. If it does not, contact an electrician. The appliance is operated by a 220-240 VAC/50 Hz power supply. Abnormal voltage fluctuation may cause the appliance to fail to start, or damage to the temperature control or compressor, or there may be an abnormal noise when operating. In such case, an automatic regulator shall be mounted. ▶Do not use multi-plug adapters and extension cables. ▶ WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance. ▶WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged. ▶Do not step on the power cable. ▶Use a separate earthed socket for the power supply which is easy accessible. The appliance must be earthed.
Installation
WARNING!
Only for UK: The appliance's power cable is fitted with 3-cord (grounding) plug that fits a standard 3-cord (grounded) socket. Never cut off or dismount the third pin (grounding). After the appliance is installed, the plug should be accessible.
▶WARNING: Do not damage the refrigerant circuit. Daily use
This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
Children shall not play with the appliance.
Children aged from 3 to 8 years are allowed to load and unload refrigerating appliances, but not allowed to clean and install the refrigerating appliances.
Keep away children under 3 years of age from the appliance unless they are constantly supervised.
Cleaning and user maintenance shall not be made by children without supervision.
The appliance must be positioned so that the plug is accessible.
If coal gas or other inflammable gas is leaking into the vicinity of the appliance, turn off the valve of the leaking gas, open the doors and windows and do not unplug the power cable of the refrigerator/freezer or any other appliance.
Notice that the appliance is set for operation at the specific ambient range between 10 and 43°C. The appliance may not work properly if it is left for a long period at a temperature above or below the indicated range.
Do not place unstable articles (heavy objects, containers filled with water) on top of the refrigerator/freezer, to avoid personal injury caused by falling or electric shock caused by contact with water.
Do not pull on the door shelves. The door may be pulled slant, the bottle rack may be pulled away, or the appliance may topple.
Open and close the door only with handles. The gap between the door and the cabinet is very narrow. Do not put your hands in these areas to avoid pinching your fingers. Open or close the refrigerator/freezer doors only when there are no children standing within the range of door movement.
WARNING!
To avoid contamination of food, please respect the following instructions:
- Opening the door for long periods can cause a significant increase in the temperature in the compartments of the appliance.
- Clean regularly surfaces that can come in contact with food and accessible drainage systems.
- Store raw meat and fish in suitable containers in the refrigerator, so that it is not in contact with or drip onto other food.
- If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mould developing within the appliance.
Never store bottled beer or beverages, liquids in bottles or cans (besides high percentage spirits) especially carbonated beverages in the freezer, as these will burst during freezing.
Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
Do not store medicines, bacteria or chemical agents in the appliance. This appliance is a household appliance. It is not recommended to store materials that require strict temperatures.
Check the condition of food if a warming in the freezer has taken place.
Do not set unnecessarily low temperature in the refrigerator compartment. Minus temperatures may occur at high settings. Attention: Bottles can burst.
Do not touch frozen goods with wet hands (wear gloves). Especially do not eat ice lollies immediately after removal from the freezer compartment. There is the risk to freeze or the formation of frost blisters. First aid: keep immediately under running cold water. Do not pull away!
Do not touch the inside surface of the freezer storage compartment when in operation, especially with wet hands, as your hands may freeze onto the surface.
Unplug the appliance in the event of a power interruption or before cleaning. Allow at least 7 minutes before restarting the appliance, as frequent starting may damage the compressor.
WARNING!
WARNING: Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
Maintenance / cleaning
Make sure children are supervised if they carry out cleaning and maintenance.
Disconnect the appliance from the electrical supply before undertaking any routine maintenance. Allow at least 5 minutes before restarting the appliance, as frequent starting may damage the compressor.
Hold the plug, not the cable, when unplugging the appliance.
Do not clean the appliance with hard brushes, wire brushes, detergent powder, petrol, amyl acetate, acetone and similar organic solutions, acid or alkaline solutions. Please clean with special refrigerator/freezer detergent to avoid damage. Eventually use warm water and baking soda solution - about a tablespoon of baking soda to a litre/quart of water. Rinse thoroughly with water and wipe dry. Do not use cleaning powders or other abrasive cleaners. Do not wash removable parts in a dishwasher.
Do not scrape off frost and ice with sharp objects. Do not use sprays, electric heaters such as heaters, hair dryers, steam cleaners, or other sources of heat to avoid damage to the plastic parts.
WARNING: Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard.
Do not try to repair, disassemble, or modify the appliance by yourself. In case of repair, please contact our customer service.
If the illuminating lamps are damaged, they must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard.
Eliminate the dust on the back of the unit at least once a year to avoid fire hazard and increased energy consumption.
WARNING!
Do not spray or flush the appliance during cleaning. Do not use water spray or steam to clean the appliance. Do not clean the cold glass shelves or glass door with hot water. Sudden temperature change may cause the glass to break. If you leave your appliance out of use for an extended period, leave it open to prevent odor and unpleasant smells building up inside.
WARNING!
The appliance contains the flammable refrigerant ISOBUTANE (R600a). Make sure the refrigerant circuit is not damaged during transportation or installation. Leaking refrigerant may cause eye injuries or ignite. If damage has occurred, keep away from open fire sources, thoroughly ventilate the room, do not plug or unplug the power cords of the appliance or any other appliance. Inform the customer service.
In case eyes get into contact with the refrigerant, rinse immediately under running water and call an eye specialist immediately.
WARNING: The refrigeration system is under high pressure. Do not tamper with it. Since flammable refrigerants are used, please install, handle, and service the appliance strictly according to the instructions and contact the professional agent or our after-sales service to dispose of the appliance.
Intended use
This appliance is intended for cooling and freezing food. It has been designed exclusively for use in household and similar applications such as staff kitchen areas in shops, offices, and other working environments; farm houses and by clients in hotels, motels, and other residential type environments as well as in bed-and-breakfast and catering business. It is not intended for commercial or industrial use. Changes or modifications to the device are not allowed. Unintended use may cause hazards and loss of warranty claims.
Standards and directives CE and UK CA
This product meets the requirements of all applicable EC directives with the corresponding harmonised standards and UK standards, which provide for CE and UKCA marking.
CAUTION!
When you close the door, the vertical door strip on the fridge left door should be bent inside (1).
If you try to close the left door and the vertical door strip is unbent (2), you should bend it firstly, otherwise the door strip will hit the fixing shaft or right door. Thus a damage to the door slip or a leak will occur.
There is a heating thread inside the frame. The temperature of the surface will rise a little, which is normal and won't affect the function of appliance.
Notice
Due to technical changes and different models, some of the illustrations in this manual may differ from your model.
A: Fridge compartment
1 Rating plate 2 Bottle holder/Door rack 3 Glass shelves 4 Fridge drawer 5 Door strip 6 Ceiling lamp 7 Air duct and sensor (behind panel) 8 O.K-temperature indicator(optional) 9 Air duct (behind drawers)
B: Freezer compartment
10 Freezing tray 11 Freezer storage drawers 12 Air duct 13 Adjustable feet
Control panel
A Fridge selector B Freezer selector C Auto Set on/off D Panel lock/unlock
Indicators:
a Temperature fridge compartment b Temperature freezer compartment c Auto Set mode d Panel lock e Super Cool function f Super Freeze function
Notice
Due to technical changes and different models, some of the illustrations in this manual may differ from your model.
Before first use
Remove all packaging materials, keep them out of children's reach and dispose them in an environmentally friendly manner. Clean the inside and outside of the appliance with water and a mild detergent before putting any food in it. After the appliance has been levelled and cleaned, wait for at least 2-5 hours before connecting it to the power supply. See Section INSTALLATION. Precool the compartments at high settings before loading with food. The function Power-Freeze helps to cool down the compartments quickly. The refrigerator temperature and freezer temperature are automatically set to 5°C and -18°C respectively. These are the recommended settings. If desired, you can change these temperatures manually. Please see ADJUST THE TEMPERATURE.
Sensor keys
The buttons on the control panel are sensor keys, which already respond when lightly touched with the finger.
Switch on/off the appliance
The appliance is in operation as soon as it is connected to the power supply.
When the refrigerator is first powered on, the indicators "a" and "b" (Temperature display) illuminate. The fridge temperature and freezer temperature are automatically set to 5°C and -18°C respectively.
Maybe the panel lock is active.
Notice
When the appliance is switched on after disconnection from the main power supply, it may take up to 12 hours for the correct temperatures to be reached.
Empty the appliance before switching off. To switch off the appliance, pull the power cord out of the power socket.
Standby-mode
The display screen turns off automatically 30 seconds after pressing a key. The display will be automatically locked. It lights up automatically by touching any key or opening the door.
Lock/unlock panel
▶ Automatic lock: When the fridge door and freezer door are closed and there is no key operation within 30 seconds, the display screen will be automatically extinguished and locked.
![graph LR A["3Sec.Lock"] --> B["Padlock Icon"]](/content/2026/04/639179/images/a71f22c49a178989fa71c02a5584fc6fc08e890a398ed7ddc5f585bb96cbabd8.jpg)
▶ Manual lock: When the display screen is unlocked, press the button "D" (Panel lock selector) and hold for 3 seconds, the buzzer rings once, the indicator "d" (Panel lock) illuminates, and the display is locked.
![graph LR A["Open door or any button\nDisplay lights up"] --> B["3Sec.Lock"] B --> C["Indicator off\nDisplay unlocked"]](/content/2026/04/639179/images/cd25196a7fc3db62109c1a4dbcaa4e7b623037febc4441d80f74ed892922f92e.jpg)
Adjust the temperature
The indoor temperatures are influenced by the following factors:
▶Ambient temperature ▶Frequency of door opening ▶Amount of stored foods ▶Installation of the appliance
Adjust the temperature for fridge
- When the display screen is unlocked, press the button "A". The buzzer rings once, the indicator "a" (Fridge indicator) flashes, and then here comes the temperature setting mode of the fridge.
- Press the button "A" (Fridge selector) every time, the buzzer rings once, the set temperature of the fridge will be reduced by 2. The fridge temperature will display in the sequence of "5°C→3°C→1°C→9°C→7°C→5°C".
Notice
After setting the temperature, if there is no operation within 5 seconds, the system will be automatically determined and save the set temperature.
Adjust the temperature for freezer
- When the display screen is unlocked, press the button "B" (Freezer selector). The buzzer rings once, the indicator "b" (Temperature freezer compartment) flashes, and then here comes the temperature setting mode of the freezer.
- Press the button "B" (Freezer selector) each time; the buzzer rings once, and the set temperature of the freezer decreases by 2°C. The freezer temperature will display in the sequence: "-18°C → -20°C → -22°C → -14°C → -16°C → -18°C".
Notice
After setting the temperature, if there is no operation within 5 seconds, the system will automatically confirm and save the set temperature.
Super-Cool function
- When the display screen is unlocked, press and hold button "A" for 3 seconds. The buzzer rings once, the indicator "e" (Super-Cool function) illuminates, and the Super-Cool function is turned on.
- When the indicator "e" (Super-Cool function) is illuminated, press and hold button "A" for 3 seconds. The buzzer rings once, the indicator "e" (Super-Cool function) goes off, and the Super-Cool function is turned off.
- After the Super-Cool function is turned on, the refrigerator will automatically turn off the function when it reaches the set condition. If you want to exit manually, press and hold button "A" (Super-Cool selector) for 3 seconds to turn it off.
![graph LR A["Indicator off"] --> B["Press 3 seconds"] B --> C["Indicator on"] C --> D["Press 3 seconds"] D --> E["Indicator off"]](/content/2026/04/639179/images/9a41a8f87a3e75633c609b893c21854a4966ffca75ef7b51d1aacd415948ea6d.jpg)
Notice
Under Super-Cool state, the fridge temperature cannot be adjusted. If button "A" is pressed to adjust the fridge temperature, the indicator "e" (Super-Cool function) will flash with a prompt sound to indicate that this operation cannot be carried out.
In the Super-Cool state, the Auto-set function cannot be turned on at the same time due to different control modes. When you choose a function that conflicts with another function, the original function will automatically exit.
Super-Freeze function (Super-Frz)
- When the display screen is unlocked, press and hold button "B" for 3 seconds. The buzzer rings once, the indicator "f" (Super-Freeze function) illuminates, and the Super-Freeze function is turned on.
- When the indicator "f" (Super-Freeze function) is illuminated, press and hold button "B" for 3 seconds. The buzzer rings once, the indicator "f" (Super-Freeze function) goes off, and the Super-Freeze function is turned off.
- After the Super-Freeze function is turned on, the refrigerator will automatically turn off the function when it reaches the set condition. If you want to exit manually, press and hold button "B" for 3 seconds to turn it off.
![graph LR A["Indicator off"] --> B["Press 3 seconds"] B --> C["Indicator on"] C --> D["Press 3 seconds"] D --> E["Indicator off"]](/content/2026/04/639179/images/77f2e6ea7c4898936ad67409018448385b9798cf91ad7b3bfa4357cc7ccafb63.jpg)
Notice
Under Super-Freeze state, the freezer temperature cannot be adjusted. If either button "B" (Freezer selector) is pressed to adjust the temperature of the freezer, the indicator "f" (Super Freeze function) will flash with a prompt sound to indicate that this operation cannot be carried out.
The Super-Freeze function is designed to preserve the nutritional value of frozen food by freezing it in the shortest possible time. If large quantities of frozen food are to be frozen at one time, it is recommended to set the Super-Freeze function 24 hours in advance, so that the freezer reaches a relatively low temperature before placing the food inside. At this time, the freezing speed of the freezer is improved, food can be frozen quickly, the nutritional value of the food is effectively preserved, and storage becomes quite convenient.
Auto Set mode
- When the display screen is unlocked, press the button "C" (Auto Set mode selector). The buzzer rings once, the indicator "c" (Auto Set mode) illuminates, and the Auto Set function is turned on.
- When the indicator "c" (Auto Set mode) illuminates, press the button "C" (Auto Set mode selector). The buzzer rings once, the indicator "c" (Auto Set mode) goes off, and the Auto Set function is turned off.
![graph LR A["Press 1 time"] --> B["Indicator on Auto Set on"] B --> C["Press 1 time"] C --> D["Indicator off Auto Set off"]](/content/2026/04/639179/images/676b0632b2c83c3c04849e32dbd3211ccf99952a2d567fa11e316cd4d872dab8.jpg)
Notice
In Auto Set mode, the fridge or freezer temperature cannot be adjusted. If either button "A" or button "B" is pressed to adjust the temperature of the fridge or freezer, the indicator "a" (Fridge indicator) or "b" (Freezer indicator) will flash with a prompt sound to indicate that this operation cannot be carried out.
In Auto Set mode, due to different control methods, if the "Super-Cool" or "Super-Freeze" function is set, the indicator "c" (Auto Set mode) goes off, and the Auto Set function will automatically exit.
Door opening alarm
If the fridge door is kept open too long or the door is not closed well, the refrigerator will raise a beep alarm at set intervals to remind you to close the door in time.
Power off memory
The instantaneous working state of power off is remembered. After power on again, it still works according to the setting before power off.
Water dispenser
- With the water dispenser, cool drinking water can be tapped.
- The water tank should be cleaned before first use (see CARE AND CLEANING).
Filling the water tank
WARNING!
Use drinking water only.
- Ensure that the water tank is properly inserted (see EQUIPMENT).
- Rotate and lift the round lid (A) and fill the water tank with fresh drinking water.
- Fill water only up to the mark (2.5L); as it could overflow when the door opens and closes.
- Close the round lid (A) until it clicks into place.
Notice
Before refilling, dispose of residual water and clean the water tank.
When you don't need water for a long time, please empty the water tank and insert the cleaned tank. The cover (C) on the water tank is additionally used to save energy. If you do not want to get water from the water dispenser for a long period, please still install the cover because of better insulating and saving energy.
Getting water from the dispenser
- Place a glass underneath the water outlet.
- Push it gently against the water dispenser lever. Make sure the glass is in line with the dispenser to prevent the water from splashing out.
Adjustable shelves
The height of the shelves can be adjusted to fit your storage needs.
- To relocate a shelf, remove it first by lifting its front edge (1) and pulling it out (2).
- To reinstall it, place it on the lugs on both sides and push it to the most rearward position until the rear of the shelf is fixed inside the slots in the sides.
Removable door racks/bottle holder
The door racks can be removed for cleaning:
Place hands on each side of the rack, lift it upwards (1) and pull it out (2).
To insert the door rack, carry out the above steps in reverse order.
OPTIONAL: OK-temperature indicator
The OK-temperature indicator can be used to determine temperatures below +4°C. Gradually reduce the temperature if the sign does not indicate "OK".
Notice:
When the appliance is switched on, it may take up to 12 hours for the correct temperatures to be reached.
Removable drawer
To remove the drawer, pull it out to the maximum extent (1), lift and remove (2).
To insert the drawer, carry out the above steps in reverse order.
![graph TD A["①"] --> B["②"] C["②"] --> D["②"] style A fill:#f9f,stroke:#333 style B fill:#ccf,stroke:#333 style C fill:#cfc,stroke:#333 style D fill:#fcc,stroke:#333](/content/2026/04/639179/images/7bbe373247d92d68370bff1ad70caa1edd35578c5ba51e24aac142cd7eacfe23.jpg)
Storing large items
Large items such as frozen food can be stored after:
▶ removing the upper freezing tray, or ▶ after removing both upper freezing trays as well as the middle freezer drawer and storing the food directly on the lower freezing trays.
Water tank
- Removable water tank
The water tank can be removed and reinstalled for cleaning in the same way as the door racks.
- Insert water tank
Place the water tank in the position that the water outlet (B) fits into the opening of the door. Make sure that the water tank is locked.
*Only for model HHCR3818EWPL, HHCR3818EWPL(UK).
The Light
The LED interior light comes on when the fridge door is opened. The performance of the lights is not affected by any of the appliance's other settings.
Energy saving tips
▶ Make sure the appliance is properly ventilated (see INSTALLATION). Do not install the appliance in direct sunlight or in the near of heat sources (e.g. stoves, heaters). Avoid unnecessarily low temperature in the appliance. The energy consumption increases the lower the temperature in the appliance is set. ▶ Functions like POWER-FREEZE consume more energy. ▶ Allow warm food to cool down before placing it in the appliance. ▶ Open the appliance door as little and as briefly as possible. ▶ Do not overfill the appliance to avoid obstructing the air flow. ▶ Avoid air within the food packaging. Keep door seals clean so that the door always closes correctly. ▶ Defrost frozen food in the fridge storage compartment. The most energy-saving configuration requires the appliance to keep drawers, food box and shelves on factory-fresh condition, and food should be placed as far as possible without blocking the air outlet of the duct.
WARNING!
Disconnect the appliance from the power supply before cleaning.
Cleaning
Clean the appliance when only little or no food is stored.
The appliance should be cleaned every four weeks for good maintenance and to prevent bad stored food odors.
WARNING!
Do not clean the appliance with hard brushes, wire brushes, detergent powder, petrol, amyl acetate, acetone and similar organic solutions, acid or alkaline solutions. Please clean with special refrigerator detergent to avoid damage. ▶Do not spray or flush the appliance during cleaning. ▶Do not use water spray or steam to clean the appliance. ▶ Do not clean the cold glass shelves with hot water. Sudden temperature change may cause the glass to break. ▶ Do not touch the inside surface of the freezer storage compartment, especially with wet hands, as your hands may freeze onto the surface. ▶In case of heating check the condition of frozen goods.
▶Always keep the door gasket clean.
▶ Clean the inside and housing of the appliance with a sponge dampened in warm water and neutral detergent.
- Please scrub the interior and exterior of the refrigerator, including door sealing, door rack, glass shelves, boxes and so on, with a soft towel or sponge dipped in warm water (you may add neutral detergent into the warm water).
- If there is liquid spilled, remove all the contaminated parts, directly rinse with the flow water, dry and place it back into the fridge.
- If there is spilled cream (such as the cream, melting ice cream), please remove all the contaminated parts, put into the warm water with about 40° C for some time, then rinse with the flow water, dry and place it back into the fridge.
- In case some small part or component gets stuck inside of the fridge (between shelves or drawers), use small soft brush to release it. If you could not reach the part, please contact Haier service
▶Rinse and dry with soft cloth.
▶ Do not clean any of the parts of the appliance in a dishwasher.
▶ Allow at least 5 minutes before restarting the appliance as frequent starting may damage the compressor.
Defrosting
The defrosting of the fridge and the freezer compartment is done automatically; no manual operation is needed.
Cleaning the water tank
- Take the water tank out of the appliance.
- Remove the cover (A).
- Unscrew the dispenser spout (B).
- Clean the tank and dispenser spout with warm water and liquid dishwashing detergent. Make sure all soap is rinsed off.
- Mount the dispenser spout (B), and take care that it is firmly screwed to the water tank and the white O-ring (C) is in position.
*Only for model HCR3818EWMM.
Notice
If the water tank is not properly inserted, water can drip from the connection. ▶ Do not use excessive force when removing or installing the water tank, to avoid damaging the tank.
Replacing the LED lamps
WARNING!
Do not replace the LED lamp yourself; it must only be replaced by either the manufacturer or the authorized service agent.
The lamps use LED as their light source, featuring low energy consumption and long service life. If there is any abnormality, please contact customer service. See CUSTOMER SERVICE.
![graph LR A["LED"] <--> B["LED"]](/content/2026/04/639179/images/f763498bd11fa400028cdb235668583d15abdd6bcc370895ea04aaccbe7dd636.jpg)
Replaceable (LED only) light source by a professional.
This product contains a light source of energy efficiency class F.
Compartment Voltage Energy efficiency class Model
Fridge lamp 12V F
HHCR3818ENPL
HHCR3818EWPL
HHCR3818ENPL(UK)
HHCR3818EWPL(UK)
Non-use for a longer period
If the appliance is not used for an extended period of time:
▶ Take out the food. ▶ Unplug the power cord. ▶ Clean the appliance as described above. - Keep the doors open to prevent the creation of bad odours inside.
Notice
Turn the appliance off only if strictly necessary.
Moving the appliance
- Remove all food and unplug the appliance.
- Secure shelves and other moveable parts in the fridge and the freezer with adhesive tape.
- Do not tilt the refrigerator more than 45 degrees to avoid damaging the refrigerating system.
WARNING!
Do not lift the appliance by its handles. Never place the appliance horizontally on the ground.
Many occurring problems could be solved by yourself without specific expertise. In case of a problem, please check all shown possibilities and follow the instructions below before you contact an after-sales service. See CUSTOMER SERVICE.
WARNING!
Before maintenance, deactivate the appliance and disconnect the mains plug from the mains socket. Electrical equipment should be serviced only by qualified electrical experts, because improper repairs can cause considerable consequential damages. A damaged supply cord should only be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard.
Problem Possible Cause Possible Solution
| The compressor does not work. | Mains plug is not connected in the mains socket.The appliance is in the defrosting cycle | Connect the mains plug.This is normal for an automatic defrosting |
| The appliance runs frequently or runs for a too long period of time. | The indoor or outdoor temperature is too high.The appliance has been off power for a period of time.A door of the appliance is not tightly closed.The door has been opened too frequently or for too long.The temperature setting for the freezer compartment is too low.The door gasket is dirty, worn, cracked or mismatched.The required air circulation is not guaranteed. | In this case, it is normal for the appliance to run longer.Normally, it takes 8 to 12 hours for the appliance to cool down completely.Close the door/drawer and ensure the appliance is located on a level ground and there is no food or container jarring the door.Do not open the door/drawer too frequently.Set the temperature higher until a satisfactory refrigerator temperature is obtained. It takes 24 hours for the refrigerator temperature to become stable.Clean the door/drawer gasket or replace them by the customer service.Ensure adequate ventilation. |
| The inside of the refrigerator is dirty and/or smells. | The inside of the refrigerator needs cleaning.Food of strong odour is stored in the refrigerator. | Clean the inside of the refrigerator.Wrap the food thoroughly.. |
| The appliance makes abnormal sounds. | The appliance is not located on level ground.The appliance touches some object around it. | Adjust the feet to level the appliance.Remove objects around the appliance. |
| Problem Possible Cause Possible Solution |
| It is not cold enough inside the appliance. | ·The temperature is set too high.·Too warm goods has been stored.·Too much food has been stored at one time.·The goods are too close to each other.·A door/drawer of the appliance is not tightly closed.·The door/drawer has been opened too frequently or for too long. | ·Reset the temperature.·Always cool down goods before storing them.·Always store small quantities of food.·Leave a gap between several foods allowing air flowing.·Close the door/drawer.·Do not open the door/drawer too frequently. |
| It is too cold inside the appliance. | ·The temperature is set too low.·The Super-Frz/Super-Coolfunction is activated or is running too long. | ·Reset the temperature.·Switch off the Super-Frz/Super-Cool function |
| Moisture formation on the inside of the refrigerator compartment. | ·The climate is too warm and too-damp.·A door/drawer of the appliance is not tightly closed.·The door/drawer has been opened too frequently or for too long.·Food containers or liquids are left open. | ·Increase the temperature.·Close the door/drawer.·Do not open the door/drawer too frequently.·Let hot foods cool to room temperature and cover foods and liquids. |
| Moisture accumulates on the refrigerators outside surface or between the doors/door and drawer. | ·The climate is too warm and too damp.·The door is not closed tightly. The cold air in the appliance and the warm air outside it condensates. | ·This is normal in damp climate and will change when the humidity decreases.·Ensure that he door/drawer is tightly shut. |
| Strong ice and frost in the freezer compartment. | ·The goods were not adequately packaged.·A door/drawer of the appliance is not tightly closed.·The door/drawer has been opened too frequently or for too long.·The door/drawer gasket is dirty, worn, cracked or mismatched.·Something on the inside prevents the door/drawer to close properly. | ·Always pack the goods well.·Close the door/drawer.·Do not open the door/drawer too frequently.·Clean the door/drawer gasket or replace them by new ones.·Reposition the shelves, door racks, or internal containers to allow the door/drawer to close. |
| The sides of the cabinet and door strip get warm. | - | ·This is normal. |
| The appliance makes abnormal sounds. | · The appliance is not located on level ground.· The appliance touches some object around it. | · Adjust the feet to level the appliance.· Remove objects around the appliance. |
| A slight sound is to be heard similar to that of flowing water. | · - · This is normal. | |
| You will hear an alarm beep. | · The fridge storage compartment door is open. | · Close the door. |
| You will hear a faint hum. | · The anti-condensation system is working | · This prevents condensation and is normal |
| The interior lighting or cooling system does not work. | · Mains plug is not connected in the mains socket.· The power supply is not intact.· The LED-lamp is out of order. | · Connect the mains plug.· Check the electrical supply to the room. Call the local electricity company!· Please call the service for changing the lamp. |
To contact the technical assistance, visit our website: https://corporate.haier-europe.com/en/ Under the section "website", choose the brand of your product and your country. You will be redirected to the specific website where you can find the telephone number and form to contact the technical assistance.
Power interruption
In the event of a power cut, food should remain safely cold for about 5 hours. Follow these tips during a prolonged power interruption, especially in summer:
Open the door/drawer as few times as possible. Do not put additional food into the appliance during a power interruption. If prior notice of a power interruption is given and the interruption duration is longer than 5 hours, make some ice and put it in a container in the top of the refrigerator compartment. An inspection of the goods is required immediately after the interruption. As temperature in the refrigerator will rise during a power interruption or other failure, the storage period and edible quality of food will be reduced. Any food that defrosts should be either consumed, or cooked and refrozen (where suitable) soon afterwards in order to prevent health risks.
Memory function during power interruption
After restoration of power, the appliance continues with the settings that were set before the power failure.
Unpacking
WARNING!
The appliance is heavy. Always handle with at least two persons. Keep all packaging materials out of children’s reach and dispose of them in an environmentally friendly manner.
Take the appliance out of the packaging.
Remove all packaging materials.
Environmental conditions
The room temperature should always be between 10°C and 43°C, since it can influence the temperature inside the appliance and its energy consumption. Do not install the appliance near other heat-emitting appliances (ovens, refrigerators) without isolation.
Space requirement
Required space when door is opened:
W1=1325 mm
D1=570 mm
D2=1004 mm
D3=956 mm
Ventilation cross-section
To achieve sufficient ventilation of the appliance for safety reasons, the information of the required ventilation cross sections must be observed.
Aligning the appliance
The appliance should be placed on a flat and solid surface.
- Tilt the refrigerator slightly backwards.
- Set the feet to the desired level.
Make sure the distance to the wall on the hinge side is at least 10 cm for the door to open properly.
Notice:
For a free standing appliance: this refrigerating appliance is not intended to be used as a built-in appliance.
- The stability can be checked by alternately bumping on the diagonals. The slightly swaying should be the same in both directions. Otherwise the frame can warp; possible leaking door seals are the result. A low tendency to the rear facilitates the closing of the doors.
Fine tuning of the doors
If the doors are not in one level, this mismatch can be remedied by following:
Rotate the adjustable foot according to the direction of arrow to turn up or down the foot.
Contact after-sale service if needed.
Notice:
In the future use of refrigerator, doors uneven phenomenon may occur to the weight of stored food. Then please adjust according to the above methods.
Waiting time
To the maintenance-free lubrication oil is located in the capsule of the compressor. This oil can get through the closed pipe system during slanting transport. Before connecting the appliance to the power supply you have to wait at least 2 hours so that the oil runs back into the capsule.
Electrical connection
Before each connection check if:
▶ power supply, socket and fusing are appropriate to the rating plate. ▶the power socket is earthed and no multi-plug or extension. ▶the power plug and socket are strictly according.
Connect the plug to a properly installed household socket.
WARNING!
To avoid risks a damaged power cord must be replaced by the customer service (see warranty card).
Product fiche according to regulation EU No. 2019/2016
| Brand Hoover Hoover | | |
| Model name / identifier | HHCR3818ENPL HHCR3818ENPL(UK) | HHCR3818EWPL HHCR3818EWPL(UK) |
| Category of the model | Refrigerator-freezer Refrigerator-freezer |
| Energy efficiency class | E | E |
| Annual energy consumption(kWh/year)(1) 290 290 | |
| Total volume(L) 467 463 | | |
| Volume refrigerator(L) 311 307 | | |
| Volume freezer(L) 156 156 | | |
| Star rating |  |  |
| Temperature of other compartments>14°C | Non applicable Non applicable |
| Frost-free system | Yes Yes | |
| Freezing capacity(kg/24h) | 10 10 | |
| Climate rating(2) | SN.N.ST.T | SN.N.ST.T |
| Noise emission class and airborne acous-tical noise emissions(db(A) re 1pW) | B(35) | B(35) |
| Temperature rise time (h) | 10 10 | |
| Type of appliance | freestanding | freestanding |
| Others | - | - |
Explanations:
- Yes, featured
(1) Based on the results of the standards conformance test over 24 hours. The actual consumption depends on the use and the location of the appliance. (2) Climate rating SN: This appliance is intended for use in an ambient temperature of between +10°C and +32°C
Climate rating N: This appliance is intended for use in an ambient temperature of between +16°C and +32°C
Climate rating ST: This appliance is intended for use in an ambient temperature of between +16°C and +38°C
Climate rating T: This appliance is intended for use in an ambient temperature of between +16°C and +43°C
Additional technical data
| Voltage / Frequency 220-240V ~/ 50Hz |
| Input current (A) | 1.5 |
| Main fuse (A) | 16 |
| Coolant | R600a |
| Dimensions (H/W/D in mm) | 1815 / 833/ 650 |
We recommend our Haier Customer Service and the use of original spare parts.
If you have a problem with your appliance, please first check section TROUBLESHOOTING.
If you cannot find a solution there, please contact
▶ your local dealer or
▶ our European Call Service-Center (see listed phone numbers below) or ▶ the Service & Support area at www.haier.com where you can activate the service ▶ claim and also find FAQs.
To contact our Service, ensure that you have the following data available.
The information can be found on the rating plate.
Model ____
Serial No. ____
Also check the Warranty Card supplied with the product in case of warranty.
| European Call Service-Center |
| Country* | Phone number Costs | |
| Italy (IT) | 02 400 48 200 | |
| Spain (ES) 902 100 150 | 943 914 150 | |
| Germany (DE) | 0800 500 48 48 | |
| Austria (AT) | 0820 220 224 | |
| Portugal(PT) | 707 200 188210 010 773 | |
| Netherlands(NL) | 33 422 4000 | |
| Greece(GR) | 801 11 50 50 50 | |
| Switzerland(CH) | 0848 780 780 | |
| Belgium(BE)Luxembourg(LU) | 02 752 94 10 | |
Customer service
* For other countries please refer to www.haier.com
Haier Europe Trading S.r.l
Branch UK
Westgate House, Westgate, Ealing
London, W5 1YY
*Duration of the guarantee of the refrigerating appliance:
Minimum guarantee is: 2 years for EU Countries, 3 years for Turkey, 1 year for UK, 1 year for Russia, 3 years for Sweden, 2 years for Serbia, 5 years for Norway, 1 year for Morocco, 6 months for Algeria, Tunisia no legal warranty required.
*The period of spare parts for the repair of the appliance:
Thermostats, temperature sensors, printed circuit boards and light sources are available for a minimum period of seven years after placing the last unit of the model on the market.
Door handles, door hinges, trays and baskets for a minimum period of seven years and door gaskets for a minimum period of 10 year, after placing the last unit of the model on the market.
*For further information about the product, please consult https://eprel.ec.europe.eu/ or scan the QR on the energy label supplied with the appliance.
Refrigerator-freezer
HHCR3818ENPL
HHCR3818EWPL
HHCR3818ENPL(UK)
HHCR3818EWPL(UK)
Warning
*Only for model HHCR3818EWPL, HHCR3818EWPL(UK).
Adjustable shelves
Warning:
*Only for model HHCR3818EWPL, HHCR3818EWPL(UK).
Light
*Only for model HCR3818EWMM.
Warning
Westgate House, Westgate, Ealing
London, W5 1YY
HHCR3818ENPL
HHCR3818EWPL
HHCR3818ENPL(UK)
HHCR3818EWPL(UK)
Use only potable water.
Notice
Adjustable shelves
Note:
*Only for model HHCR3818EWPL, HHCR3818EWPL(UK).
The light
Westgate House, Westgate, Ealing
London, W5 1YY
HHCR3818ENPL
HHCR3818EWPL
HHCR3818ENPL(UK)
HHCR3818EWPL(UK)
Note
Adjustable shelves
Note:
Water tank
Westgate House, Westgate, Ealing
London, W5 1YY
Notice
Adjustable shelves
Notice:
Westgate House, Westgate, Ealing
London, W5 1YY
HHCR3818ENPL
HHCR3818EWPL
HHCR3818ENPL(UK)
HHCR3818EWPL(UK)
Warning
Adjustable shelves
Warning:
Adjusting the door
Westgate House, Westgate, Ealing
London, W5 1YY
HHCR3818ENPL
HHCR3818EWPL
HHCR3818ENPL(UK)
HHCR3818EWPL(UK)
Warning!
Control panel lock
Super Cool function
CXZIN
Water tank
Eq. HHCR3818EWPL(UK).HHCR3818EWPL*
Westgate House, Westgate, Ealing
London, W5 1YY
Refrigerator with freezer
HHCR3818ENPL
HHCR3818EWPL
HHCR3818ENPL(UK)
HHCR3818EWPL(UK)
Note
*Only for model HHCR3818EWPL, HHCR3818EWPL(UK).
Adjustable shelves
Note:
*Only for model HHCR3818EWPL, HHCR3818EWPL(UK).
Lighting
*Only for model HCR3818EWMM.
Note
Appliance alignment
Westgate House, Westgate, Ealing
London, W5 1YY
