UltraGlo UGAL60D - Lamp Hatco - Free user manual and instructions

USER MANUAL UltraGlo UGAL60D Hatco

Register Online! (see page 2)

UGA, UGAL, UGAD, and UGADL Series/Série

Technical line drawings of four rectangular electronic components with labeled ports (no text or symbols beyond labels)

WARNING

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

English = p 2

ADVERTENCIA

Important Owner Information....2

Introduction....2

Important Safety Information....3

Model Designation 4

Model Description 4

Specifications ....5

Electrical Rating Charts....5

Dimensions....13

Installation....14

General....14

Recommended Mounting Heights....15

Minimum Clearance Requirements....15

Undershelf Mounting 16

Permanent Surface Mount 17

Overhead Mounting....18

Electrical Information....18

Operation....20

General....20

Maintenance....21

General 21

Daily Cleaning 21

Replacing Display Light Bulbs....21

Troubleshooting Guide....22

Options and Accessories 23

Limited Warranty 24

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label on underside of unit). Please have this information available when calling Hatco® for service assistance.

Model No. ____

Serial No. ____

Voltage

Date of Purchase ____

Register your unit!

: Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Warranty".

Business

Hours: 7:00 AM to 5:00 PM Monday–Friday,

Central Time (CT)

(Summer Hours: June to September—

7:00 AM to 5:00 PM Monday–Thursday

7:00 AM to 4:00 PM Friday)

Telephone: [phone]

E-mail: [e-mail]

24 Hour 7 Day Parts and Service

Assistance available in the United States

and Canada by calling 414-671-6350.

Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

Hatco Ultra-Glo® Ceramic Strip Heaters ensure maximum food holding and minimize the risk of food-borne illness. Optimum safety and quality is the result of food held at the proper serving temperatures using Ultra Glo's pre-focused heat patterns. The pre-focused heat pattern prevents foods from being over-cooked in the middle and cooling off around the edges by concentrating higher temperatures to the outer edges of holding surfaces where heat loss is the greatest. Utilizing specially designed reflectors to direct the heat from the element, Ultra-Glo Ceramic Strip Heaters safely maintain peak serving temperatures longer without cooking the food beyond the point of excellence. The ceramic element heat output allows the units to be mounted at increased heights for improved working clearances.

Ultra-Glo Ceramic Strip Heaters are available from the factory with or without shatter-resistant display lights to illuminate the warming area. These bulbs have a special coating that guards against injury and food contamination in the event of breakage.

Ultra-Glo Ceramic Strip Heaters are a product of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides the installation, safety, and operating instructions for Ultra-Glo Ceramic Strip Heaters. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of the strip heaters.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Unit must be installed by a qualified electrician. Installation must conform to all local electrical codes. Installation by unqualified personnel will void unit warranty and may lead to electric shock or burn, as well as damage to unit and/or its surroundings.
• Units supplied without an electrical cord and plug require a hardwired connection to on-site electrical system. Connection must be properly grounded and of correct voltage, size, and configuration for electrical specifications of unit. Contact a qualified electrician to determine and install proper electrical connection.
• Turn OFF power switch, turn off power at circuit breaker, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD:

• Do not install unit above or around combustible surfaces. Discoloration or combustion could occur. Unit must be installed in non-combustible surroundings only.
• Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.

Use only light bulbs that meet or exceed NSF standards and are specifically designed for food holding areas. Breakage of light bulbs not specially-coated could result in personal injury and/or food contamination.

Make sure all operators have been instructed on the safe and proper use of the unit.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from unit.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 414-671-6350.

CAUTION

BURN HAZARD: Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.

Ensure safe and proper operation. Refer to the "Minimum Clearance Requirements" listed in the INSTALLATION section of this manual.

NOTICE

Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.

Installation of two or more separate units with less than 3" (76 mm) between housings may result in premature failure of component parts. Failure to provide proper spacing may result in heat damage to electrical components.

Do not add a decorative soffit to hide a pass-through mounted strip heater. Premature failure of components due to excessive heat may occur.

Do not conceal unit. Unit must be installed below lowest edge of a rolled or flanged shelf. Failure to mount unit properly may result in premature failure of switches and void product warranty.

Remote mounted control boxes must be installed outside strip heater heat zone to prevent premature failure of components due to excessive heat.

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.

Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.

U G A H L - xx D Ultra-Glo Housing Type A = Aluminum H = High Wattage No Character = Standard Wattage Dual Element Depth Width (inches) Incandescent Light

MODEL DESCRIPTION

Hatco® Ultra-Glo® Ceramic Strip Heaters keep hot foods at optimum serving temperatures longer. Foods do not dry out or become discolored; even the most delicate dishes hold that "just-prepared" look. The Ultra-Glo pre-focused heat pattern directs heat from a ceramic element to bathe the entire holding surface. The ceramic element heat output allows the units to be mounted at increased heights for improved working clearances.

Ultra-Glo Ceramic Strip Heaters are constructed with aluminum housings in widths of 18" (457 mm) to 72" (1829 mm).

Dual models allow for side-by-side mounting of two heating elements to provide a deeper holding area (dual models are constructed with a standard 3" [76 mm] or optional 6" [152 mm] spacer between heating elements).

All Ultra-Glo Ceramic Strip Heaters have several mounting options and switch locations. Optional infinite control switches, electronic infinite control switches, remote control enclosures, incandescent lighting, and halogen lighting are available.

UGA-xx: Aluminum housing, single element depth

UGAH-xx: Aluminum housing, high wattage, single element depth

UGAL-xx: Aluminum housing, incandescent lights, single element depth

UGAHL-xx: Aluminum housing, high wattage, incandescent lights, single element depth

UGA-xxD: Aluminum housing, dual element depth

UGAH-xxD: Aluminum housing, high wattage, dual element depth

UGAL-xxD: Aluminum housing, incandescent lights, dual element depth

UGAHL-xxD: Aluminum housing, high wattage, incandescent lights, dual element depth

NOTE: Incandescent lights are not available for retrofit.

Technical line drawing of a rectangular electronic device with mounting holes and a central button (no text or symbols)

UGA-xx Model

Technical line drawing of a rectangular electronic device with mounting holes and a central component (no text or symbols)

UGAL-xx Model

Technical line drawing of a rectangular electronic device with mounting holes and a central port (no text or symbols)

UGAL-xxD Model, 76 mm (3") Spacer

Electrical Rating Chart — UGA Models

Model Voltage Watts		Amps Shipping Weight *
UGA-18 120 V 500 W 4.2		A
		208 V 490 W 2.4 A
		220 V 546 W 2.5 A
		240 V 500 W 2.1 A
UGA-24 120 V 650 W 5.4		A
		208 V 675 W 3.2 A
		220 V 630 W 2.9 A
		240 V 650 W 2.7 A
UGA-30 120 V 750 W 6.3		A
		208 V 840 W 4.0 A
		220 V 756 W 3.4 A
		240 V 900 W 3.8 A
UGA-36 120 V 1000 W 8.3		A
		208 V 980 W 4.7 A
		220 V 1092 W 5.0 A
		240 V 1000 W 4.2 A
UGA-42 120 V 1000 W 8.3		A
		208 V 1120 W 5.4 A
		220 V 1260 W 5.7 A
		240 V 1200 W 5.0 A
UGA-48 120 V 1500 W 12.5		A
		208 V 1470 W 7.1 A
		220 V 1638 W 7.4 A
		240 V 1500 W 6.3 A
UGA-54 208 V 1470 W 7.1		A
		220 V 1639 W 7.4 A
		240 V 1500 W 6.3 A
UGA-60 208 V 1960 W 9.4		A
		220 V 2185 W 9.9 A
		240 V 2000 W 8.3 A
UGA-66 208 V 1960 W 9.4		A
		220 V 2185 W 9.9 A
		240 V 2000 W 8.3 A
UGA-72 208 V 1960 W 9.4		A
		240 V 2000 W 8.3 A

* Add 2–8 lbs. (1–3 kg) to shipping weight depending on size of remote control enclosure.

Electrical Rating Chart — UGAH Models

Model Voltage Watts		Amps Shipping Weight *
UGAH-18 1	20 V 650 W 5.	4 A		9 lbs. (4 kg)
	208 V 675	W 3.2 A
	220 V 630	W 2.9 A
	240 V 650	W 2.7 A
UGAH-24 1	20 V	750 W	6.3 A	10 lbs. (5 kg)
	208 V 3.6	A
	220 V 756	W 3.4 A
	240 V 750	W 3.1 A
UGAH-30 1	20 V	1125 W	9.4 A	11 lbs. (5 kg)
	208 V 5.4	A
	220 V 945	W 4.3 A
	240 V 112	5 W 4.7 A
UGAH-36 1	20 V	1300 W	10.8 A	12 lbs. (5 kg)
	208 V 135	0 W 6.5 A
	220 V 126	0 W 5.7 A
	240 V 130	0 W 5.4 A
UGAH-42 1	20 V	1500 W	12.5 A	13 lbs. (6 kg)
	208 V 7.2	A
	220 V 168	0 W 7.6 A
	240 V 150	0 W 6.3 A
UGAH-48 2	208 V 2025 W 9.7 A			14 lbs. (6 kg)220 V 1860 W 8.6 A
	240 V 195	0 W 8.1 A
UGAH-54 2	208 V	2250 W	10.8 A	16 lbs. (7 kg)
	220 V 226	8 W 10.3 A
	240 V 225	0 W 9.4 A
UGAH-60 2	208 V	2700 W	13.0 A	17 lbs. (8 kg)
	220 V 252	0 W 11.5 A
	240 V 260	0 W 10.8 A
UGAH-66 2	208 V	2700 W	13.0 A	19 lbs. (9 kg)
	220 V 252	0 W 11.5 A
	240 V 260	0 W 10.8 A
UGAH-72 2	208 V 3000 W 14.4 A			20 lbs. (9 kg)220 V 3025 W 13.8 A
	240 V 300	0 W 12.5 A

* Add 2–8 lbs. (1–3 kg) to shipping weight depending on size of remote control enclosure.

Electrical Rating Chart — UGAL Models

Model Voltage Watts		Amps Shipping Weight *
UGAL-18 1	20 V 560 W 4.7 A		12 lbs. (5 kg)120/208 V 550 W 2.9 A
	120/240 V 560 W 2.6 A
UGAL-24 1	20 V 770 W 6.4 A		13 lbs. (6 kg)
	120/208 V 795 W 4.2 A
	120/240 V 770 W 3.7 A
UGAL-30 1	20 V 870 W 7.3 A		15 lbs. (7 kg)120/208 V 960 W 5.0 A
	120/240 V 1020 W 4.8 A
UGAL-36 1	20 V 1180 W 9.8 A		17 lbs. (8 kg)120/208 V 1160 W 6.2 A
	120/240 V 1180 W 5.7 A
UGAL-42 1	20 V 1180 W 9.8 A		18 lbs. (8 kg)
	120/208 V 1300 W 6.9 A
	120/240 V 1380 W 6.5 A
UGAL-48 1	20 V 1740 W 14.5 A		20 lbs. (9 kg)120/208 V 1710 W 9.1 A
	120/240 V 1740 W 8.3 A
UGAL-54 1	20/208 V 1710 W 9.1 A		22 lbs. (10 kg)
	120/240 V 1740 W 8.3 A
UGAL-60 1	20/208 V 2260 W 11.9 A		23 lbs. (10 kg)
	120/240 V 2300 W 10.8 A
UGAL-66 1	20/208 V 2260 W 11.9 A		25 lbs. (11 kg)
	120/240 V 2300 W 10.8 A
UGAL-72 1	20/208 V 2320 W 12.4 A		27 lbs. (12 kg)
	120/240 V 2360 W 11.3 A

* Add 2–8 lbs. (1–3 kg) to shipping weight depending on size of remote control enclosure.

Electrical Rating Chart — UGAHL Models

Model Voltage Watts Amps Shipping Weight *
UGAHL-18 1	20 V 710 W 5.9 A			12 lbs. (5 kg)120/208 V 735 W 3.7 A
	120/240 V 710 W 3.2 A
UGAHL-24 1	20 V	6 A 870 W	7.3 A	13 lbs. (6 kg)
	120/208 V 4
	120/240 V 4
UGAHL-30 1	20 V	1245 W	10.4 A	15 lbs. (7 kg)120/208 V 6.4 A
	120/240 V 5
UGAHL-36 1	20 V 1480 W 12.3 A			17 lbs. (8 kg)120/208 V 1530 W 8.0 A
	120/240 V 1480 W 6.9 A
UGAHL-42 1	20 V	7 A1680 W	14.0 A	18 lbs. (8 kg)
	120/208 V 8
	120/240 V 7
UGAHL-48 1	20/208 V 2265 W 11.7 A			20 lbs. (9 kg)
	120/240 V 2190 W 10.1 A
UGAHL-54 1	20/208 V	2490 W	12.8 A	22 lbs. (10 kg)
	120/240 V		11.4 A
UGAHL-60	120/208 V †	3000 W 15.5 A		23 lbs. (10 kg)
	120/240 V 2900 W 13.3 A
UGAHL-66	120/208 V †	3000 W 15.5 A		25 lbs. (11 kg)
	120/240 V 2900 W 13.3 A
UGAHL-72	120/208 V †	3360 W	17.4 A	27 lbs. (12 kg)
	120/240 V †		15.5 A

* Add 2–8 lbs. (1–3 kg) to shipping weight depending on size of remote control enclosure.
† Requires Remote Control Enclosure with a fuse.

Electrical Rating Chart — UGA-xxD Models

Model	Voltage	Total Watts	Circuit	Circuit Watts	Circuit Amps	Shipping Weight *
UGA-18D 120 V 1000 W			1	1000 W 8.3 A		17 lbs. (8 kg)208 V
	240 V 1000 W 1000 W 4.2	A
UGA-24D 120 V 1300 W			1	1300 W 10.8 A		19 lbs. (9 kg)
	208 V 1350 W 1350 W 6.5	A
	240 V 1300 W 1300 W 5.4	A
UGA-30D 120 V 1500 W			1	1500 W 12.5 A		21 lbs. (10 kg)
	208 V 1680 W 1680 W 8.1	A
	240 V 1800 W 1800 W 7.5	A
UGA-36D 208 V 1960 W			1	1960 W 9.4 A		24 lbs. (11 kg)
	240 V 2000 W 2000 W 8.3	A
UGA-42D	208 V 2240 W		1	1120 W 5.4 A		27 lbs. (12 kg)
			2	1120 W 5.4 A
	240 V 2400 W		1	1200 W 5.0 A
			2	1200 W 5.0 A
UGA-48D (Left/Right Control)	208 V 2940 W		1	1960 W 9.4 A		30 lbs. (14 kg)
			2	980 W 4.7 A
	240 V 3000 W		1	2000 W 8.3 A
			2	1000 W 4.2 A
UGA-48D (Front/Back Control)	208 V 2940 W		1	1470 W 7.1 A		30 lbs. (14 kg)
			2	1470 W 7.1 A
	240 V 3000 W		1	1500 W 6.3 A
			2	1500 W 6.3 A
UGA-54D (Left/Right Control)	208 V 2940 W		1	1960 W 9.4 A		33 lbs. (15 kg)
			2	980 W 4.7 A
	240 V 3000 W		1	2000 W 8.3 A
			2	1000 W 4.2 A
UGA-54D (Front/Back Control)	208 V 2940 W		1	1470 W 7.1 A		33 lbs. (15 kg)
			2	1470 W 7.1 A
	240 V 3000 W		1	1500 W 6.3 A
			2	1500 W 6.3 A
UGA-60D	208 V 3920 W		1	1960 W 9.4 A		37 lbs. (17 kg)
			2	1960 W 9.4 A
	240 V 4000 W		1	2000 W 8.3 A
			2	2000 W 8.3 A
UGA-66D	208 V 3920 W		1	1960 W 9.4 A		40 lbs. (18 kg)
			2	1960 W 9.4 A
	240 V 4000 W		1	2000 W 8.3 A
			2	2000 W 8.3 A
UGA-72D	208 V 3920 W		1	1960 W 9.4 A		44 lbs. (20 kg)
			2	1960 W 9.4 A
	240 V 4000 W		1	2000 W 8.3 A
			2	2000 W 8.3 A

* Add 2–8 lbs. (1–3 kg) to shipping weight depending on size of remote control enclosure.

Electrical Rating Chart — UGAH-xxD Models

Model	Voltage	Total Watts	Circuit	Circuit Watts	Circuit Amps	Shipping Weight *
UGAH-18D 120 V 1300 W			1	1300 W 10.8 A		17 lbs. (8 kg)208 V
	240 V 1300 W 1300 W 5.4 A
UGAH-24D 120 V		1500 W 1 1500 W			12.5 A	19 lbs. (9 kg)208 V
	240 V 6.3 A
UGAH-30D 208 V		2250 W 1 2250 W			10.8 A	21 lbs. (10 kg)
	240 V 9.4 A
UGAH-36D 208 V 2700 W			1	2700 W 13.0 A		24 lbs. (11 kg)
	240 V 2600 W 2600 W 10.8 A
UGAH-42D	208 V 3000 W		1 1500 W 7.2 A			27 lbs. (12 kg)
			2 1500 W 7.2 A
	240 V 3000 W		1 1500 W 6.3 A
			2 1500 W 6.3 A
UGAH-48D (Left/Right Control)	208 V 4050 W		1 2700 W 13.0 A			30 lbs. (14 kg)
			2 1350 W 6.5 A
	240 V 3900 W		1 2600 W 10.8 A
			2 1300 W 5.4 A
UGAH-48D (Front/Back Control)	208 V 4050 W		1 2025 W 9.7 A			30 lbs. (14 kg)
			2 2025 W 9.7 A
	240 V 3900 W		1 1950 W 8.1 A
			2 1950 W 8.1 A
UGAH-54D (Left/Right Control)	208 V 4500 W		1 3000 W 14.4 A			33 lbs. (15 kg)
			2 1500 W 7.2 A
	240 V 4500 W		1 3000 W 12.5 A
			2 1500 W 6.3 A
UGAH-54D (Front/Back Control)	208 V 4500 W		1 2250 W 10.8 A			33 lbs. (15 kg)
			2 2250 W 10.8 A
	240 V 4500 W		1 2250 W 9.4 A
			2 2250 W 9.4 A
UGAH-60D	208 V 5400 W		1 2700 W 13.0 A			37 lbs. (17 kg)
			2 2700 W 13.0 A
	240 V 5200 W		1 2600 W 10.8 A
			2 2600 W 10.8 A
UGAH-66D	208 V 5400 W		1 2700 W 13.0 A			40 lbs. (18 kg)
			2 2700 W 13.0 A
	240 V 5200 W		1 2600 W 10.8 A
			2 2600 W 10.8 A
UGAH-72D	208 V 6000 W		1 3000 W 14.4 A			44 lbs. (20 kg)
			2 3000 W 14.4 A
	240 V 6000 W		1 3000 W 12.5 A
			2 3000 W 12.5 A

1350 W 1350 W 6.5

* Add 2–8 lbs. (1–3 kg) to shipping weight depending on size of remote control enclosure.

Electrical Rating Chart — UGAL-xxD Models

Model	Voltage	Total Watts	Circuit	Circuit Watts	Circuit Amps	Shipping Weight *
UGAL-18D 1	20 V 1060 W		14.7 A	1060 W 8.8 A		17 lbs. (8 kg)120/2
	120/240 V 1	060 W 1060 W
UGAL-24D 1	20 V 1420 W		7.5 A6.4 A	1420 W 11.8 A		19 lbs. (9 kg)
	120/208 V 1	470 W 1470 W
	120/240 V 1	420 W 1420 W
UGAL-30D 1	20 V 1620 W		18.5 A	1620 W 13.5 A		21 lbs. (10 kg)120/
	120/240 V 1	920 W 1920 W
UGAL-36D 1	20/208 V 2140 W		19.8 A	2140 W 10.9 A		24 lbs. (11 kg)
	120/240 V 2	180 W 2180 W
UGAL-42D	120/208 V 2	420 W	1	1120 W 5.4 A		27 lbs. (12 kg)
			2	1300 W 6.9 A
	120/240 V 2	580 W	1	1200 W 5.0 A
			2	1380 W 5.6 A
UGAL-48D(Left/RightControl)	120/208 V 3	180 W	1	1960 W 9.4 A		30 lbs. (14 kg)
			2	1220 W 6.7 A
	120/240 V 3	240 W	1	2000 W 8.3 A
			2	1240 W 6.2 A
UGAL-48D(Front/BackControl)	120/208 V 3	180 W	1	1470 W 7.1 A		30 lbs. (14 kg)
			2	1710 W 9.1 A
	120/240 V 3	240 W	1	1500 W 6.3 A
			2	1740 W 8.3 A
UGAL-54D(Left/RightControl)	120/208 V 3	180 W	1	1960 W 9.4 A		33 lbs. (15 kg)
			2	1220 W 6.7 A
	120/240 V 3	240 W	1	2000 W 8.3 A
			2	1240 W 6.2 A
UGAL-54D(Front/BackControl)	120/208 V 3	180 W	1	1470 W 7.1 A		33 lbs. (15 kg)
			2	1710 W 9.1 A
	120/240 V 3	240 W	1	1500 W 6.3 A
			2	1740 W 8.3 A
UGAL-60D	120/208 V	4220 W	1	1960 W	9.4 A	37 lbs. (17 kg)
			2	2260 W 11.9 A
	120/240 V 4	300 W	1	2000 W 8.3 A
			2	2300 W 10.8 A
UGAL-66D	120/208 V 4	220 W	1	1960 W 9.4 A		40 lbs. (18 kg)
			2	2260 W 11.9 A
	120/240 V 4	300 W	1	2000 W 8.3 A
			2	2300 W 10.8 A
UGAL-72D	120/208 V 4	280 W	1	1960 W 9.4 A		44 lbs. (20 kg)
			2	2320 W 12.4 A
	120/240 V 4	360 W	1	2000 W 8.3 A
			2	2360 W 11.3 A

208 V 1040 W 1040 W 5

208 V 1800 W 1800 W

NOTE: Models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits. For example, a 120/208 volt unit utilizes 120 volts for the light circuit and 208 volts for the heat circuit(s). Consult the Electrical Diagram supplied with the unit for specific information.

Electrical Rating Chart — UGAHL-xxD Models

Model	Voltage	Total Watts	Circuit	Circuit Watts	Circuit Amps	Shipping Weight *
UGAHL-18D 120 V 1360 W			15.9 A	1360 W 11.3 A		17 lbs. (8 kg)120/2
	120/240 V 1360 W 1360 W
UGAHL-24D 120 V		1620 W 1 1620 W			13.5 A	19 lbs. (9 kg)120/2
	120/240 V				7.3 A
UGAHL-30D	120/208 V	2370 W 1 2370 W			11.8 A	21 lbs. (10 kg)
	120/240 V				10.4 A
UGAHL-36D	120/208 V 2880 W		14.0 A	2880 W 14.5 A		24 lbs. (11 kg)
	120/240 V 2780 W 2780 W
UGAHL-42D	120/208 V 3180 W		1 1500 W 7.2 A			27 lbs. (12 kg)
			2 1680 W 8.7 A
	120/240 V 3180 W		1 1500 W 6.3 A
			2 1680 W 7.8 A
UGAHL-48D(Left/Right Control)	120/208 V 4290 W		1 2700 W 13.0 A			30 lbs. (14 kg)
			2 1590 W 8.5 A
	120/240 V 4140 W		1 2600 W 10.8 A
			2 1540 W 7.5 A
UGAHL-48D(Front/Back Control)	120/208 V 4290 W		1 2025 W 9.7 A			30 lbs. (14 kg)
			2 2265 W 11.7 A
	120/240 V 4140V		1 1950 W 8.1 A
			2 2190 W 10.1 A
UGAHL-54D(Left/Right Control)	120/208 V 4740 W		1 3000 W 14.4 A			33 lbs. (15 kg)
			2 1740 W 9.2 A
	120/240 V 4740 W		1 3000 W 12.5 A
			2 1740 W 8.3 A
UGAHL-54D(Front/Back Control)	120/208 V 4740 W		1 2250 W 10.8 A			33 lbs. (15 kg)
			2 2490 W 12.8 A
	120/240 V 4740 W		1 2250 W 9.4 A
			2 2490 W 11.4 A
UGAHL-60D	120/208 V 5700 W		1 2700 W 13.0 A			37 lbs. (17 kg)
			2 3000 W 15.5 A
	120/240 V 5500 W		1 2600 W 10.8 A
			2 2900 W 13.3 A
UGAHL-66D	120/208 V 5700 W		1 2700 W 13.0 A			40 lbs. (18 kg)
			2 3000 W 15.5 A
	120/240 V 5500 W		1 2600 W 10.8 A
			2 2900 W 13.3 A
UGAHL-72D	120/208 V 6360 W		1 3000 W 14.4 A			44 lbs. (20 kg)
			2 3000 W 14.4 A
			3 360 W 3.0 A
	120/240 V 6360 W		1 3000 W 12.5 A
			2 3360 W 15.5 A

08 V 1410 W 1410 W 7.0

* Add 2–8 lbs. (1–3 kg) to shipping weight depending on size of remote control enclosure.

NOTE: Models that have multiple voltages listed, such as 120/208 or 120/240, have multiple internal circuits. For example, a 120/208 volt unit utilizes 120 volts for the light circuit and 208 volts for the heat circuit(s). Consult the Electrical Diagram supplied with the unit for specific information.

Dimensions — UGA, UGAH, UGAL, and UGAHL Models

Models UGA and UGAH Models UGAL and UGAHL

2-1/2" (64 mm) 18" - 72" (457 - 1829 mm) Front View

2-1/2" (64 mm) 18" - 72" (457 - 1829 mm) Front View

6" (152 mm) 10-1/2" (267 mm) Bottom View

9" (229 mm) 13-1/2" (356 mm) Bottom View

Dimensions — UGA-xxD, UGAL-xxD, UGAH-xxD, and UGAHL-xxD Models

Models UGA-XXD, UGAL-XXD, UGAH-XXD, and UGAHL-XXD

18" - 72" (457 - 1829 mm) Front View 2-1/2" (64 mm)

, UCAH AXB, and UCAHE AXB 15" (381 mm) 19-1/2" (495 mm) Bottom View

NOTE: Dimension shown is standard with 3" (76 mm) spacer; when used with 6" (152 mm) spacer, add 3" (76 mm) to the depth.

General

Use the information in this section to prepare for installation of the strip heater. Make sure to locate the specific information for the model of strip heater and type of installation. Ultra-Glo® Strip Heaters are shipped with most components pre-assembled. Dual units come with a required 3" (76 mm) or 6" (152 mm) spacer pre-assembled at the factory.

Optional mounting equipment and remote control enclosures must be installed on location.

WARNING

FIRE HAZARD: Do not install unit above or around combustible surfaces. Discoloration or combustion could occur. Unit must be installed in non-combustible surroundings only.

CAUTION

Ensure safe and proper operation. Refer to the "Minimum Clearance Requirements" listed in the INSTALLATION section of this manual.

NOTICE

Damage to any countertop material caused by heat generated from Hatco® equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.

Do not add a decorative soffit to hide a pass-through mounted strip heater. Premature failure of components due to excessive heat may occur.

NOTE: Contact the countertop manufacturer of the base material for application information and surface temperature limits before installing the unit.

1. Remove the unit from the shipping carton and remove all packing materials.

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

1. Remove tape and protective packaging from all surfaces of the unit.

NOTE: If unit is equipped with optional equipment, see the OPTIONS AND ACCESSORIES section near the back of this manual.

1. Install/mount the unit in an appropriate location.

a. Verify recommended mounting heights and minimum clearance requirements are met for the appropriate model. Refer to "Recommended Mounting Heights" and "Minimum Clearance Requirements" in this section.

b. For angle bracket mounting installation, refer to "Undershelf Mounting" in this section.

c. For tubular stand mounting installation, refer to "Permanent Surface Mounting" in this section.

d. For overhead hanger post installation, refer to "Overhead Mounting" in this section.

Dual Mounting

When mounting units side-by-side, a space not less than 3" (76 mm) must be maintained between units. Dual units ordered from the factory are shipped with a pre-assembled 3" (76 mm) or 6" (152 mm) spacer.

NOTICE

Installation of two or more separate units with less than 3" (76 mm) between housings may result in premature failure of component parts. Failure to provide proper spacing may result in heat damage to electrical components.

Under Shelf Mounting

When mounting a unit under a shelf, use adjustable angle brackets to assure proper spacing. Remote control enclosures are recommended to keep switches out of the heat zone and prevent premature failure.

Pass-Through

If pass-through area is 12" to 16" (305 to 406 mm) deep, a single unit can be used. For a 20" to 24" (508 to 610 mm) deep pass-through area, a dual unit is recommended. Installation of multiple units must have a minimum spacing of 3" (76 mm) between heaters.

Recommended Mounting Heights

Standard Wattage Height 10-1/2" (267 mm) Add 3" (76 mm) for units with lights. High Wattage Height 14"-18" (356-457 mm) 17"-22" (432-559 mm) 15" (381 mm)

Recommended Mounting Height for all UGA single element depth models.

Standard Wattage Height 19-1/2" (495 mm) High Wattage Height 18"-22" (457-559 mm) 22"-26" (559-660 mm) 21" (533 mm)

Recommended Mounting Height for all UGA dual element depth models with a 3" (76 mm) spacer.

Standard Wattage Height 22-1/2" (572 mm) High Wattage Height 18"-22" (457-559 mm) 22"-26" (559-660 mm) 24" (610 mm)

Recommended Mounting Height for all UGA dual element depth models with a 6" (152 mm) spacer.

Minimum Clearance Requirements

WARNING

FIRE HAZARD: Do not install unit above or around combustible surfaces. Discoloration or combustion could occur. Unit must be installed in non-combustible surroundings only.

Models A B C
UGA and UGAL	14" (356 mm)	3" (76 mm)	1" (25 mm)
UGAH and UGAHL	17" (432 mm)	3" (76 mm)	1" (25 mm)

Pass-Through Shelf Back Wall Counter A B C

Clearance Requirements

Undershelf Mounting

Undershelf mounting permanently attaches the unit to the underside of a shelf. It can be mounted to a flat shelf or a shelf with rolled/flanged edges using the included adjustable angle brackets. A minimum gap of 1" (25 mm) is required between the unit and the underside of the shelf to prevent heat damage to the electrical system of the unit.

CAUTION

Ensure safe and proper operation. Refer to the "Minimum Clearance Requirements" listed in the INSTALLATION section of this manual.

NOTE: When mounting the unit under a shelf, it is recommended to use a remote control enclosure.

If the shelf has a rolled or flanged edge, use the appropriate screw hole locations on the adjustable angle brackets to mount the unit below the lowest edge of the rolled or flanged shelf. The adjustable angle brackets can provide a 1" (25 mm), 1-1/2" (38 mm), or 2" (51 mm) gap between the unit and the underside of the shelf.

NOTICE

DO NOT conceal unit. Unit must be installed below lowest edge of a rolled or flanged shelf. Failure to mount unit properly may result in premature failure of switches and void the product warranty.

Shelf with 3/4" (19 mm) flanged edge Adjustable Angle Bracket 1" (25 mm) Gap Minimum Unit below lowest edge of flanged shelf.

Flanged Shelf Installation

Adjustable Angle Bracket Mounting

1. Position the unit on a flat surface with the heating elements facing down.
2. Remove the two middle screws from each end of the unit.
3. Align the appropriate holes on an adjustable angle bracket with the middle screw holes on one end of the unit. Secure the angle bracket using the removed middle screws.
4. Repeat step 3 for the opposite end of the unit.

Middle Screws Adjustable Angle Bracket

Adjustable Angle Bracket Installation

1. Fasten the angle brackets to the underside of the shelf using appropriate fasteners (not supplied by Hatco®).

NOTE: Two pairs of brackets will be needed for dual units.

Two adjustable angle brackets on each end for dual units.

Dual Unit Mounting

Permanent Surface Mounting

Tubular stand mounting permanently attaches the unit to a countertop or serving table. All wiring may be concealed within one of the tubular stands.

CAUTION

Ensure safe and proper operation. Refer to the "Minimum Clearance Requirements" listed in the INSTALLATION section of this manual.

The aluminum, non adjustable tubular stands are available in 1" (25 mm) increments from 14"-24" (356-610 mm).

NOTE: Tubular stands are not field retrofittable.

NOTE: If wiring is to be concealed, a 1" (25 mm) diameter hole must be provided in the mounting surface centered under the stand containing the wiring conduit.

Distance from end of unit to center of conduit hole. Needed for 1" diameter hole cutout in mounting surface.

1-3/16" (30 mm)

Countertop Conduit Hole Dimension

1. Position the unit upside-down on a flat surface.

NOTE: Units for this application are supplied with the conduit attached to one side of the unit. Conduit should not be removed.

1. If applicable, route the flexible conduit through the center of one of the stands.

2. Pull the conduit-side stand up against the unit and secure the stand to the unit using the screws supplied.

3. Align the other stand with the mounting holes at the opposite end of the unit and secure the stand to the unit using the screws supplied.

4. If applicable, route the flexible conduit through the 1" (25 mm) diameter hole cut into the mounting surface.

5. Secure the stands to the mounting surface.

NOTE: Two pairs of stands will be needed for mounting dual units.

UUTRA-GLO Mounting Screw Tubular Stand Flexible Conduit

Tubular Stand Mounting

Overhead Mounting

Overhead hanger post mounting permanently attaches the unit to an overhead surface. All wiring may be concealed within one of the hanger posts. Overhead mounting is for single element depth units.

WARNING

Ensure safe and proper operation. Refer to the "Minimum Clearance Requirements" listed in the INSTALLATION section of this manual.

Hanger posts are available in aluminum non-adjustable lengths from 3"-10" (76 - 254 mm).

NOTE: Hanger posts are not field retrofittable.

NOTE: If wiring is to be concealed, a 1" (25 mm) diameter hole must be provided in the mounting surface centered above the hanger post containing the wiring conduit.

1. Make sure the overhead mounting surface is secure and will allow the unit to be suspended at a level, safe, and proper distance from walls, counter, and food.
2. Position the unit on a flat surface with the heating elements facing down.

NOTE: Units for this application are supplied with the conduit attached to one side of the unit. Conduit should not be removed.

1. If applicable, route the flexible conduit through the center of one of the hanger posts.
2. Pull the conduit-side hanger post down onto the unit and secure the post to the unit using the screws supplied.
3. Align the other hanger post with the mounting holes at the opposite end of the unit and secure the post to the unit using the screws supplied.
4. If applicable, route the flexible conduit through the 1" (25 mm) diameter hole cut into the mounting surface.
5. Carefully lift the unit and secure the hanger posts to the overhead mounting surface.

NOTE: Two pairs of hanger posts will be needed for mounting dual units.

Flexible Conduit Hanger Post Mounting Screw

Hanger Post Mounting

Electrical Information

Refer to the wiring diagram supplied with the unit and specification label attached to the unit for specific electrical information. Also, refer to the “Electrical Rating Charts” in the SPECIFICATIONS section for unit specific information.

WARNING

ELECTRIC SHOCK HAZARD: Unit must be installed by a qualified electrician. Installation must conform to all local electrical codes. Installation by unqualified personnel will void unit warranty and may lead to electric shock or burn, as well as damage to unit and/or its surroundings.

NOTE: If the unit being installed is not shown or listed in this manual, refer to the wiring diagram supplied with the unit and the installation information on the unit for further instructions.

Power Supply

Install supply wire and connectors suitable for at least 194°F (90°C).

• Use a minimum of No. 14 AWG copper wire for individual circuits up to 15 amps.
• Use a minimum of No. 12 AWG copper wire for individual circuits 15 to 20 amps.
• Use a minimum of No. 10 AWG copper wire for individual circuits 20 to 25 amps.

NOTE: Refer to the wiring diagram supplied with the unit and specifications label attached to the unit for specific electrical information.

Conduit Connection

Units supplied with a right angle fitting and flexible conduit attached have had all internal connections completed at the factory. Attach the proper power supply leads to the high temperature lead wires in the conduit.

Fitting Conduit

NOTE: Refer to the wiring diagram supplied with the unit and specifications label attached to the unit for specific electrical information.

Remote Control Enclosures

Hatco Remote Control Enclosures (RMBs) include switches, wire leads, and/or indicator lights and are ready for installation. Proper use of RMBs require one RMB per strip heater.

NOTE: Remote control enclosures are available in several sizes. All models are built in accordance with UL standards to accommodate switches, indicator lights, and wiring, ready for installation. See the OPTIONS AND ACCESSORIES section near the back of this manual.

IMPORTANT NOTE:

Remote mounted enclosures and control switches must be installed in a cool, dry location as far away from any heat zone as possible. Do not mount enclosures or switches directly on, under, or above unit. Do not mount enclosures or switches in direct contact with any heated surface or near any steam generating equipment.

Remote Mounted Control Switches

Optional remote mounted control switches include I/O (on/off) toggle switches and infinite control switches. These switches need to be installed into an approved electrical box/enclosure (not supplied) by a qualified electrician. See the OPTIONS AND ACCESSORIES section for more information.

NOTE: When two or more units are mounted where the heat from one housing tends to raise the temperature of another, the control switches should be installed in a remote control enclosure. Units in a multiple installation should use remote mounted control switches.

NOTICE

Remote mounted control boxes must be installed outside strip heater heat zone to prevent premature failure of components due to excessive heat.

DO NOT INSTALL ENCLOSURE IN THIS AREA DO NOT INSTALL ENCLOSURE IN THIS AREA Heat Mounting Screw Mounting Flange

Remote Mounted Enclosure Installation Locations

General

Use the following information to operate Ultra-Glo® Strip Heaters.

WARNING

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

CAUTION

Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.

Controls

Strip heaters come standard with controls mounted to the unit or with optional remote mounted controls. The following is a list of the available controls for the strip heaters.

I/O (on/off) Toggle Switch—Turns power on and off to the heating elements and/or the lights (depending on control configuration).

Infinite Control—Turns on the power and controls the temperature of the heating elements. The infinite control is available on remote control enclosures only.

NOTE: Units with factory installed control boxes cannot be equipped with infinite controls.

Lights I/O (on/off) Toggle Switch—Turns power on and off to the lights.

Indicator Light—Illuminates when power is on, shuts off when power is off.

NOTE: Dual units require remote indicator lights.

NOTE: Toggle switches cannot be used on circuits that exceed 15 amps. Infinite controls cannot be used on circuits that exceed 12.2 amps.

Startup

1. Turn on the heating element(s). The indicator light (if equipped) will illuminate and the heating elements will energize.

2. If unit is equipped with a I/O (on/off) toggle switch, move the toggle switch to the I (on) position.

3. If unit is equipped with an optional infinite control(s), turn the control to the desired setting.

NOTE: Allow 15–20 minutes to reach operating temperature.

1. On models equipped with display lights, move the Lights I/O (on/off) toggle switch to the I (on) position.

CAUTION

BURN HAZARD: Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.

Attached Control Box I/O (on/off) Toggle Switch Lights I/O (on/off) Toggle Switch Indicator Light

Remote Control Enclosure Indicator Light Electronic Infinite Control Lights I/O (on/off) Toggle Switch

Controls
NOTE: Refer to the OPTIONS AND ACCESSORIES section for remote control enclosure information.

Shutdown

1. Move the I/O (on/off) toggle switch to the O (off) position or turn the optional infinite control(s) to the O (off) position.
2. The indicator light (if equipped) will shut off and the heating elements will shut down.
3. On models equipped with display lights, move the Lights I/O (on/off) toggle switch to the O (off) position.

General

Hatco® Ultra-Glo® Strip Heaters are designed for maximum durability and performance with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn OFF power switch, turn off power at circuit breaker, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 414-671-6350.

NOTICE

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.

Daily Cleaning

To preserve the finish of the strip heater, it is recommended that all surfaces be cleaned daily.

1. Turn off the unit and allow the unit to cool.
2. Wipe down all metal surfaces with a water-dampened, non-abrasive cloth. Stubborn stains may be removed with a good stainless steel or non-abrasive cleaner. Clean hard to reach areas using a small brush and mild soap.
3. Wipe dry the entire unit using a non-abrasive, dry cloth.

Replacing Display Light Bulbs

WARNING

Use only light bulbs that meet or exceed NSF standards and are specifically designed for food holding areas. Breakage of light bulbs not specially coated could result in personal injury and/or food contamination.

The display light is an incandescent bulb that illuminates the warming area. These bulbs have a special coating to guard against injury and food contamination in the event of breakage.

To replace a display light bulb:

1. Disconnect the power supply and wait until the unit has cooled.
2. Unscrew the light bulb from the unit and replace it with a new, specially-coated incandescent or optional halogen bulb.

NOTE: Hatco shatter-resistant light bulbs meet NSF standards for food holding and display areas. For 120, 120/208, and 120/240 volt applications, use Hatco P/N 02.30.265.00. For 220 and 240 volt applications, use Hatco P/N 02.30.266.00.

WARNING

This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF power switch, turn off power at circuit breaker, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom Probable	Cause Corrective Action
Unit is turned “ON” but there is no heat.	No power to unit. Check circuit breaker and reset	as necessary.
	Switch is defective.	Contact Authorized Service Agent or Hatco® for assistance.
	Heating element defective.
	Fuse is defective.
	Wiring is open.
Heat is inadequate. Unit mounted too	high above target area. Lower unit, putting effective	heat closer to target.
	Excessive air movement around strip heater target area.	Restrict or redirect air movement (air conditioning duct or exhaust fan) away from unit.
	Incorrect power supply (low). Check power supply	to unit, making sure it matches rating on the unit. If power supply is incorrect, change to match rating on unit.
Heat is excessive.	Unit mounted too close to target area.	Check to see that installation is within specifications for type/model. Increase mounting height if too close.
	Voltage supply too high. Check power supply to unit, making sure it matches rating on unit. If power supply is incorrect, change to match rating.
Control switches burn-out rapidly.	Switches are mounted in the heat zone.	Check switch location per Hatco guidelines in the Installation and Operations Manual. Relocate switches to a cooler zone if installation is incorrect.
	Switches used are not Hatco supplied. Genuine H	Hatco Parts are specified to operate safely and properly in the environment in which they are used. Contact Authorized Service Agent or Hatco to replace switches with Genuine Hatco Replacement Parts.

Troubleshooting Questions?

If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:

Telephone: [phone]

e-mail: [e-mail]

Remote Control Enclosures

Hatco remote control enclosures (RMBs) come in various sizes and configurations for use with the strip heaters. RMBs locate controls away from the constant heat of the unit, increasing the life span of the controls. All models are built in accordance with UL standards to accommodate controls, indicator lights, and wiring.

Indicator Light Electronic Infinite Control ON/OFF Toggle Switch

RMB (RMB-14 Series Shown)

NOTICE

Remote mounted control boxes must be installed outside strip heater heat zone to prevent premature failure of components due to excessive heat.

NOTE: Proper use of remote control enclosures requires one RMB per strip heater.

Model	Width (A)	Depth (B)	Height (C)	Width (D)
RMB-3 Series 5	-1/2 (140 mm)	3'' (76 mm)	2-1/2'' (64 mm)	7'' (178 mm)
RMB-7 Series 9	(229 mm)	3'' (76 mm)	2-1/2'' (64 mm)	10-1/2'' (267 mm)
RMB-14 Series	14 (356 mm)	3'' (76 mm)	2-1/2'' (64 mm)	15-1/2'' (394 mm)
RMB-16 Series	16 (406 mm)	3'' (76 mm)	2-1/2'' (64 mm)	17-1/2'' (445 mm)
RMB-20 Series	20 (508 mm)	3'' (76 mm)	2-1/2'' (64 mm)	21-1/2'' (546 mm)
RMB-22 Series	22 (559 mm)	3'' (76 mm)	2-1/2'' (64 mm)	23-1/2'' (597 mm)
RMB-24 Series	24 (610 mm)	3'' (76 mm)	2-1/2'' (64 mm)	25-1/2'' (648 mm)

A B C D

Dimensions — RMB

Chef LED Bulbs

Chef LED bulbs are available for all units with lights. Chef LED bulbs are LED light bulbs that offer energy savings over incandescent bulbs. Use the following for replacement bulbs:

120 Volts

3000K: R02.30.195.01

4000K: R02.30.196.01

230 Volts

3000K: R02.30.198.01

4000K: R02.30.199.01

WARRANTY, EXCLUSIVE REMEDY:

Hatco® Corporation (Seller) warrants that the products it manufactures (Products) will be free from defects in materials and workmanship under normal use and service and when stored, maintained, and installed in strict accordance with factory recommendations. Seller's sole obligation to the person or entity buying the Products directly from Seller (Customer) under this warranty is the repair or replacement by Seller or a Seller-authorized service agency, at Seller's option, of any Product or any part thereof deemed defective upon Seller's examination, for a period of: (i) the Warranty Duration from the date of shipment by Seller or (ii) the Warranty Duration from the date of Product registration in accordance with Seller's written instructions, whichever is later. The "Warranty Duration" shall mean the specific periods set forth below for specific Product components, or, to the extent not listed below, eighteen (18) months. Credit for Products or parts returned with the prior written permission of Seller will be subject to the terms shown on Seller's material return authorization form. PRODUCTS OR PARTS RETURNED WITHOUT PRIOR WRITTEN PERMISSION OF SELLER WILL NOT BE ACCEPTED FOR CREDIT. Expenses incurred by Customer in returning, replacing, or removing the Products will not be reimbursed by Seller. If the defect comes under the terms of the limited warranty, the Products will be repaired or replaced and returned to the Customer and the cost of return freight will be paid by Seller. The remedy of repair or replacement provided for herein is Customer's exclusive remedy. Any improper use, alteration, repairs, tampering, misapplication, improper installation, application of improper voltage, or any other action or inaction by Customer or others (including the use of any unauthorized service agency) that in Seller's sole judgment adversely affects the Product shall void this warranty. The warranty expressly provided herein may only be asserted by Customer and may not be asserted by Customer's customers or other users of the Products; provided, however, that if Customer is an authorized equipment dealer of Seller, Customer may assign the warranty herein to Customer's customers, subject to all of the limitations of these Terms, and in such case, the warranty shall be exclusively controlled by Seller in accordance with these Terms. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE EXPRESSLY DISCLAIMED.

One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

Conveyor Toaster Elements (metal sheathed) Drawer Warmer Elements (metal sheathed) Drawer Warmer Drawer Rollers and Slides Food Warmer Elements (metal sheathed) Display Warmer Elements (metal sheathed air heating) Holding Cabinet Elements (metal sheathed air heating) Heated Well Elements — HW, HWB, and HWBI Series (metal sheathed)

Two (2) Year Parts and Labor Warranty:

Induction Ranges Induction Warmers

One (1) Year Replacement Warranty:

TPT Pop-Up Toasters

One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:

3CS and FR Tanks

One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty:

Electric Booster Heater Tanks Gas Booster Heater Tanks

Ninety (90) Day Parts-Only Warranty:

Replacement Parts

Notwithstanding anything herein to the contrary, the limited warranty herein will not cover components in Seller's sole discretion such as, but not limited to, the following: coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing.

WARRANTY REGISTRATION INSTRUCTIONS:

Product registration must be submitted within 90 days from the date of shipment from our factory to qualify for additional coverage. Registration may be submitted through the form on Seller's website, through the form accessible through the QR code on the Product (where available), or by calling Customer Service with the required information at: 414-671-6350.

LIMITATION OF LIABILITY:

SELLER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, COSTS OF SUBSTITUTE PRODUCTS, OR LABOR COSTS ARISING FROM THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, FROM THE PRODUCTS BEING INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, AND REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY SELLER CONCERNING THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, EVEN IF SELLER IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SELLER'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID TO SELLER BY CUSTOMER FOR THE PRODUCTS WITHIN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO CUSTOMER'S CLAIM. THE LIMITATIONS SET FORTH HEREIN REGARDING SELLER'S LIABILITY SHALL BE VALID AND ENFORCEABLE NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF THE LIMITED REMEDY SPECIFIED IN THESE TERMS.

Seller reserves the right to update these Terms at any time, at its sole discretion, which become binding upon the date of publishing. For the most current version of our full Terms of Sale, see our website at: https://www.hatcocorp.com/terms-of-sale

Technical line drawing of a rectangular electronic device with mounting holes and a central circular component (no text or symbols)

Modèle UGA-xx

Technical line drawing of a rectangular electronic device with mounting holes and a central button (no text or symbols)

Modèle UGAL-xx

Technical line drawing of a rectangular electronic device with internal components and mounting holes (no text or symbols)

980 W 980 W 4.7 A 1350 W 1350 W 6.5 1680 W 1680 W 8.

Byassee Equipment Co.

Phoenix 602-252-0402

CALIFORNIA

Industrial Electric

Commercial Parts & Service, Inc.

Huntington Beach 714-379-7100

Chapman Appl. Service

San Diego 619-298-7106

P & D Appliance

Commercial Parts & Service, Inc.

S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance

Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair

Jacksonville 904-725-7800

Whaley Foodservice Repair

Orlando 407-757-0851

B.G.S.I./Heritage

Pompano Beach 954-971-0456

Comm. Appliance Service

Tampa 813-663-0313

GEORGIA

Heritage Service Group

Norcross 866-388-9837

HAWAII

Burney's Comm. Service, Inc.

Honolulu 808-848-1466

Food Equip Parts & Service

Honolulu 808-847-4871

ILLINOIS

Parts Town

Addison 708-865-7278

Eichenauer Elec. Service

Decatur 217-429-4229

Midwest Elec. Appl. Service

Elmhurst 630-279-8000

Cone's Repair Service

Moline 309-797-5323

IOWA

Goodwin Tucker Group

Des Moines 515-262-9308

KENTUCKY

Tech 24 Lexington 859-254-8854

Tech 24 Louisville 502-451-5411

LOUISIANA

Chandlers Parts & Service Baton Rouge 225-272-6620

MARYLAND

Electric Motor Service Baltimore 410-467-8080

MASSACHUSETTS

Ace Service Co., Inc. Needham 781-449-4220

MICHIGAN

Bildons Appliance Service Detroit 248-478-3320

Commercial Kitchen Service Bay City 989-893-4561

Midwest Food Equip. Service Grandville 616-261-2000

MISSOURI

General Parts Kansas City 816-421-5400

Commercial Kitchen Services St. Louis 314-890-0700

Kaemmerlen Parts & Service

St. Louis 314-535-2222

NEBRASKA

Anderson Electric Omaha 402-341-1414

NEVADA

Burney's Commercial Las Vegas 702-736-0006

Hi. Tech Commercial Service N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair Fairfield 973-575-9145

Service Plus Flanders 973-691-6300

NEW YORK

Alpro Service Co. Maspeth 718-386-2515

Duffy's - AIS Buffalo 716-884-7425

3Wire Plattsburgh 800-634-5005

Duffy's - AIS Sauquoit 800-836-1014

J.B. Brady, Inc. Syracuse 315-422-9271

NORTH CAROLINA

Authorized Appliance Charlotte 704-377-4501

OHIO

Akron/Canton Comm. Svc. Inc. Akron 330-753-6634

Tech 24 Cincinnati 513-772-6600

Commercial Parts and Service Columbus 614-221-0057

Electrical Appl. Repair Service Brooklyn Heights 216-459-8700

E. A. Wichman Co. Toledo 419-385-9121

OKLAHOMA

Hagar Rest. Service, Inc. Oklahoma City 405-235-2184

OREGON

General Parts Group Portland 503-624-0890

PENNSYLVANIA

Elmer Schultz Services Philadelphia 215-627-5401

FAST Comm. Appl. Service Philadelphia 215-288-4800

AIS Commercial Parts and Service Pittsburgh 412-809-0244

K & D Service Co. Harrisburg 717-236-9039

Electric Repair Co. Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co. Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair Lexington 803-996-9900

TENNESSEE

Camp Electric Memphis 901-527-7543

TEXAS

Armstrong Repair Service Houston 713-666-7100

Cooking Equipment Specialist Mesquite 972-686-6666

Commercial Kitchen Repair Co. San Antonio 210-735-2811

UTAH

La Monica's Rest. Equip. Service Murray 801-263-3221

VIRGINIA

Daubers Norfolk 757-855-4097

Daubers Springfield 703-866-3600

WASHINGTON

3Wire Seattle 800-207-3146

WISCONSIN

A.S.C., Inc. Madison 608-246-3160

A.S.C., Inc. Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service Vancouver 604-433-4484

Key Food Equipment Service Victoria 250-920-4888

MANITOBA

Air Rite, Inc. Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd. Moncton 506-855-4228

ONTARIO

R.G. Henderson Ltd. Toronto 416-422-5580

Choquette - CKS, Inc. Ottawa 613-739-8458

QUÉBEC

Choquette - CKS, Inc. Montreal 514-722-2000

Choquette - CKS, Inc. Québec City 418-681-3944

UNITED KINGDOM

Marren Group Northants [phone]

HATCO CORPORATION

P.O. Box 340500

Milwaukee, WI 53234-0500 U.S.A.

414-671-6350

[e-mail]

www.hatcocorp.com

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