GRSDSH30D - Food Warmer Hatco - Free user manual and instructions

Product Type	Heating display cabinet (food warmer) for keeping packaged or canned food warm
Brand	Hatco
Model	GRSDSH30D
Heat Sources	Hard-coat heated base, heated canopy, heated glass shelves
Controls	Rotary thermostats for base, canopy, and each shelf; I/O switches for lights and power
Lighting	Integrated LED lamps
Materials	Aluminum, stainless steel, tempered glass
Shelf Capacity	Double or triple glass shelves depending on variant
Dimensions (W × D × H)	762 × 705 × 669 mm (30 × 27.8 × 26.3 in) (estimate for 30 in model)
Net Weight	Approximately 75 kg (165 lb)
Power Supply	120 V, single-phase, 14.6 A (example); also available in 208-240 V
Plug Configuration	NEMA 5-15P (USA) or NEMA 5-20P (Canada); may have one or two cords
Cord Length	1,829 mm (6 ft)
Maximum Temperature	93 °C (200 °F) for all heating surfaces
Preheating Time	15 to 20 minutes
Safety	Built-in ground-fault circuit interrupters (GFCIs); automatic shutdown in case of short circuit
Daily Cleaning	Wipe with a damp cloth and non-abrasive detergent; clean glass with glass cleaner
Maintenance	No user-serviceable parts; contact an authorized Hatco repairer
Warranty	1 year parts and labor (conditions apply)
Included Accessories	Leveling feet (64 mm), glass side panels, bumpers/label holders
Recommended Use	Indoor only, minimum ambient temperature 21 °C (70 °F), away from drafts

Frequently Asked Questions - GRSDSH30D Hatco

How to connect the GRSDSH30D unit?

Plug each power cord into a properly grounded outlet with the correct voltage and pin configuration. Consult the specification label on the back of the unit to verify the rated voltage and current. Do not use an extension cord or adapter.

What is the maximum operating temperature?

The maximum temperature of all heating surfaces (base, canopy, and glass shelves) is 93 °C (200 °F). Do not exceed this temperature to avoid damaging food containers.

How to clean the ceramic glass heating plate?

Do not use food pans, ceramic dishes, or abrasive materials on the glass-ceramic surface. Clean it with a soft cloth and non-abrasive cleaner. Scratches are not covered by warranty.

What to do if the ground-fault circuit interrupter (GFCI) trips?

Check that the unit is plugged in and the I/O switches are set to I (ON). Press the GFCI RESET button. If the breaker continues to trip, contact an authorized Hatco repairer.

Can I use abrasive products for cleaning?

No, use only non-abrasive cleaners and soft cloths. Abrasive products may scratch the finish and make the unit vulnerable to dirt buildup.

How to adjust the temperature of the base and canopy?

Turn the heat control knobs clockwise to increase temperature, counterclockwise to decrease. Each heat source is independently controlled.

Can the unit be used outdoors?

No, the unit is not weatherproof. It must be installed indoors, in a room with an ambient temperature of at least 21 °C (70 °F).

What to do if the unit does not heat?

Check that the power switch is set to I (ON) and that the GFCI(s) are not tripped. Ensure the supply voltage matches specifications. If the problem persists, contact Hatco customer service.

How to install the feet and glass side panels?

Lay the unit on its side, attach the feet by hand-screwing them, then stand it upright. For the side panels, tilt them to insert into the top track, then gently lower into the bottom track.

What is the warranty of the unit?

Hatco warrants the product against defects in material and workmanship for one year from the date of purchase, subject to installation and maintenance in accordance with instructions. Register your unit online to activate the warranty.

USER MANUAL GRSDSH30D Hatco

Register Online! (see page 2)

Glo-Ray®

Heated Glass Merchandiser Vitrine chauffante

GR3SDS-DCT and GR3SDS-TCT Series

Technical line drawing of a multi-tiered storage or rack system with curved top and horizontal shelves (no text or symbols)

WARNING

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

English = p 2

ADVERTENCIA

Important Owner Information....2

Introduction....2

Important Safety Information 3

Model Description 4

Model Designation 4

Specifications 5

Plug Configurations 5

Electrical Rating Chart....5

Dimensions....6

Installation....7

General....7

Operation....8

General 8

Control Panel 8

Operating the Unit 8

Maintenance....9

General 9

Daily Cleaning 9

Ground Fault Circuit Interrupters....9

Troubleshooting Guide....10

Limited Warranty 11

Authorized Parts Distributors ....Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the back of the unit). Please have this information available when calling Hatco for service assistance.

Model No. ____

Serial No.

Voltage

Date of Purchase

Register your unit!

Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Warranty".

Business

Hours: 7:00 AM to 5:00 PM Monday–Friday,

Central Time (CT)

(Summer Hours — June to September:

7:00 AM to 5:00 PM Monday–Thursday

7:00 AM to 4:00 PM Friday)

Telephone: [phone]

E-mail: [e-mail]

24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 800-558-0607.

Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

Hatco Glo-Ray® Heated Glass Merchandisers are perfect for holding hot wrapped or boxed foods on a buffet line or customer serving points. Blanket-style heating elements in the hardcoated base and upper canopy as well as unique, patented heated glass shelves hold wrapped or boxed food products hot and keep them at optimum serving temperatures while maintaining product quality.

Heated Glass Merchandisers are guaranteed against breakage and burnout for one year. These units also feature LED display lights along with cord and plug sets.

Glo-Ray Heated Glass Merchandisers are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides the installation, safety, and operating instructions for Glo-Ray Heated Glass Merchandisers. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of the unit.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
• Turn OFF power switches, unplug power cord(s), and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• This unit has one or two power cords. Disconnect ALL power supply cords before performing any maintenance or cleaning.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Unit is not weatherproof. Locate unit indoors where the ambient air temperature is a minimum of 70^ (21°C).
• Do not steam clean or use excessive water on the unit.
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or worn.
• Do not allow liquids to spill on heated glass shelf.
• Do not clean unit when it is energized or hot.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not attempt to repair or replace a damaged power cord. The cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD: Locate control side of unit a minimum of 3" (76 mm) and all other sides a minimum of 1" (25 mm) from combustible walls and materials. If safe distances are not maintained, combustion or discoloration could occur.

This unit may have two 120 V circuits, and each circuit has a separate power cord. Each circuit/power cord must be plugged into a separate branch circuit rated 120 V and a minimum of 15 A.

Do not place food product directly onto hardcoat surface. Food product must be wrapped, boxed, or on a food pan.

Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.

WARNING

Make sure all operators have been instructed on the safe and proper use of the unit.

This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Use caution when touching these areas.
• Do not come in contact with heated glass shelf during operation. Both sides of heated glass shelf are very hot.

Locate unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

The National Sanitation Foundation (NSF) requires that units over 36" (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above the installation surface. If this unit cannot be sealed at the point of use, 2-1/2" (64 mm) legs are included to allow for proper cleaning access below the unit.

NOTICE

Do not allow the glass shelf to overheat. Overheating may cause the food containers to melt or soften.

Do not use food pans, ceramic dishes, or abrasive materials on heated glass shelf. Scratching of the glass surface may occur, marring its appearance and making it susceptible to soil accumulation. Damage to glass surface or breakage of glass caused by misuse is not covered under warranty.

Locate in an area that avoids air current around unit. Avoid areas that may be subject to active air movements or currents (i.e, near exhaust fans/hoods, exterior doors, and air conditioning ducts).

Do not lay unit on the side with the control panel or damage to the unit could occur.

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

All Models

Heated Glass Merchandisers are constructed of aluminum and stainless steel with dual or triple glass shelving. Units feature tempered glass side panels, a thermostatically-controlled heated base, heated glass shelves, LED display lights, box stops on each shelf, and one or two 6' (1829 mm) power cord and plug sets.

The warmer features two heat sources. The first is the thermostatically-controlled hardcoated base shelf and canopy. The second heat source consists of the glass shelf/shelves that conducts heat to food product above and below.

Model GR3SDS-39TCT (operator side shown)

MODEL DESIGNATION

Plug Configurations

Units are supplied from the factory with one or two electrical cords and plugs installed.

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If the plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.

NOTE: Specification label located on the back of the unit. See label for serial number and verification of unit electrical information.

Plug Configurations

NOTE: Receptacle not supplied by Hatco.

Electrical Rating Chart

Model Circuit Voltage Watts Amps					Plug Configuration	Shipping Weight
GR3SDS-27DCT	--- 120 134	40 11.2 NEMA 5-15P	155 lbs. (70 kg)
GR3SDS-27TCT	1 120 9802 120	8.2 NEMA 5-15P1115 9.3 NEMA 5-15P				190 lbs. (86 kg)
	--- 120	/208-240 2095 17.5	NEMA L14-20P
GR3SDS-33DCT	---	120	1747	14.6	NEMA 5-15P*	175 lbs. (79 kg)
GR3SDS-33TCT	1 120 12932 120	10.8 NEMA 5-15P1555 13.0 NEMA 5-15P				215 lbs. (98 kg)
	--- 120	/208-240 2723 11.9	NEMA L14-20P
GR3SDS-39DCT	1 1202 120	1530 12.8 NEMA 5-15P600 5.0 NEMA 5-15P				186 lbs. (84 kg)
	---	120/208-240	2130	12.8	NEMA L14-20P
GR3SDS-39TCT	1 120 1552 120	5 13.0 NEMA 5-15P1755 14.6 NEMA 5-15P				230 lbs. (104 kg)
	---	120/208-240	3310	14.6	NEMA L14-20P

* NEMA 5-20P available for Canada.
NOTE: Units with two circuits are equipped with two cord and plug sets requiring two separate 120 V, 15 A circuits.
NOTE: Shipping weights are estimated.

Dimensions

Model	Width (A)	Depth (B)	Height (C)	Footprint Width (D)	Footprint Depth (E)	Shelf Height (F)
GR3SDS-27DCT	27-3/16" (690 mm)	27-13/16" (705 mm)	26-3/8" (669 mm)	24-3/4" (627 mm)	24" (608 mm)	5-3/4" (147 mm)
GR3SDS-27TCT	27-3/16" (690 mm)	29" (735mm)	34-5/16" (871 mm)	24-3/4" (627 mm)	24" (608 mm)	5-3/4" (147 mm)
GR3SDS-33DCT	33-3/16" (843 mm)	27-13/16" (705 mm)	26-3/8" (669 mm)	30-3/4" (780 mm)	24" (608 mm)	5-3/4" (147 mm)
GR3SDS-33TCT	33-3/16" (843 mm)	27-15/16" (710 mm)	34-9/16" (877 mm)	30-3/4" (780 mm)	24" (608 mm)	5-3/4" (147 mm)
GR3SDS-39DCT	39-3/16" (995 mm)	27-1/2" (698 mm)	26-1/2" (673 mm)	36-5/8" (930 mm)	23-13/16" (604 mm)	5-3/4" (147 mm)
GR3SDS-39TCT	39-3/16" (995 mm)	27-1/2" (698 mm)	34-3/4" (882 mm)	36-5/8" (930 mm)	23-13/16" (604 mm)	5-3/4" (147 mm)
Usable Heated Shelf Space:23-1/4" W (591 mm) x 21-1/4" D (540 mm)29-1/4" W (743 mm) x 21-1/4" D (540 mm)35-1/4" W (895 mm) x 21-1/4" D (540 mm)

Front View Side View

General

Glo-Ray ^® Heated Glass Merchandisers are shipped with most components installed and ready for operation. The following installation instructions must be performed before plugging in and operating the cabinet.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate the unit indoors where the ambient air temperature is a minimum of 70^ F ( 21^ C).

FIRE HAZARD: Locate control side of unit a minimum of 3" (76 mm) and all other sides a minimum of 1" (25 mm) from combustible walls and materials. If safe distances are not maintained, combustion or discoloration could occur.

CAUTION

Locate unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

NOTICE

Do not lay unit on the side with the control panel or damage to the unit could occur.

1. Remove the unit from the carton. Two people are required for this step.
   NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.
2. Install the 2-1/2" (64 mm) legs onto the bottom of the unit.
   a. Remove the box stop/sign holder on each shelf.
   NOTE: The side glass panels are shipped loose. Make sure they are not installed before tipping unit.
   b. Carefully lay unit on its side, and remove the four rubber shipping feet, if installed. This step requires two people.
   NOTE: Place a piece of cardboard between the unit and the floor to prevent marring the unit finish.
   c. Thread the 2-1/2" (64 mm) legs into the hole at each corner on the bottom of the unit. Hand-tighten the legs until snug. Do not over-tighten.
   d. Return the unit to its upright position. This step requires two people.
   e. Replace the box stop/sign holder on each shelf.

Installing the Legs

1. Remove tape and protective packaging from all surfaces of unit.
2. Install the glass side panels. To install:
   a. Angle the top of the glass panel into the upper channel.
   b. Carefully lower the panel into the lower channel.

Installing the Glass Side Panels

1. Place the unit in the desired location.

2. Locate the unit in an area where the ambient air temperature is constant and a minimum of 70^ (21^) . Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).

3. Make sure the unit is at the proper counter height in an area convenient for use.
   • Make sure the countertop is level and strong enough to support the weight of the unit and food product.

- Make sure all the feet on the bottom of the unit are positioned securely on the countertop.

1. Level the unit by turning the leveling nut on each leg, if necessary. When looking at the top of the unit, turning the nut clockwise will lengthen the leg, and turning the nut counterclockwise will shorten the leg.

General

Glo-Ray® Heated Glass Merchandisers are designed for ease of operation. Perform the following procedure to operate the unit.

WARNING

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

Do not place food product directly onto hardcoat surface. Food product must be wrapped, boxed, or on a food pan.

NOTICE

Do not allow the glass shelf to overheat. Overheating may cause the food containers to melt or soften.

Do not use food pans, ceramic dishes, or abrasive materials on heated glass shelf. Scratching of the glass surface may occur, marring its appearance and making it susceptible to soil accumulation. Damage to glass surface or breakage of glass caused by misuse is not covered under warranty.

Control Panel

The following are descriptions of the controls used to operate the unit. All controls are located on the control panel at the back of the unit.

Heat Source Icon

The heat source icon consists of three or four bars and appears below the control knob for each heat source. Each bar in the icon represents a heat source on the unit, starting at the base. The bar that is in red indicates which heat source is controlled by the corresponding control knob.

Base and Canopy Heat Control Knobs

The Base and Canopy Heat Control knobs control heat to the blanket-style elements in the base and canopy. Turning the Base and Canopy Heat Control knobs clockwise will increase the temperature setting. Turning the Base and Canopy Heat Control knobs counterclockwise will decrease the temperature setting.

Shelf Heat Control Knob(s)

The Shelf Heat Control knob(s) controls heat to a glass shelf on the unit. The heat source icon below the control indicates which shelf corresponds to the control. Turning a Heat Control knob clockwise will decrease the temperature setting. Turning a Heat Control knob counterclockwise will increase the temperature setting. Turning a Shelf Heat Control knob to "O" turns off heat to the corresponding shelf.

NOTE: Each heated glass shelf is controlled independently.

Lights I/O (on/off) Switch

The Lights I/O (on/off) Switch controls power to the lights.

Power I/O (on/off) Switch

The Power I/O (on/off) Switch controls power to the entire unit.

Operating the Unit

Startup

1. Plug the power cord(s) into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
2. Move the Lights I/O (on/off) switch to the I (on) position. The LED lights will illuminate.

NOTE: The Glo-Ray Heated Glass Merchandiser can be used with the lights on or off.

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Use caution when touching these areas.

• Do not come in contact with heated glass shelf during operation. Both sides of heated glass shelf are very hot.

• Move the Power I/O (on/off) switches to the I (on) position.

- The heated base, glass shelf/shelves, and canopy heat will energize.

1. Turn the Heat Control knobs to the desired settings.

NOTE: It is not necessary to operate the unit with all the heated shelves and the heated canopy on. Turn on only the desired heat sources.

NOTE: All heated glass shelves and the canopy element have a maximum operating temperature of 200^ F ( 93^ C).

1. Allow the unit 15–20 minutes to reach operating temperature before loading preheated food product.

Shutdown

1. Move all Power and Lights I/O (on/off) switches to the O (off) position. All lights and heat sources will shut off.
2. Allow the unit to cool, and perform the "Daily Cleaning" procedure in the MAINTENANCE section.

GR3SDS-39TCT Control Panel

General

Glo-Ray ^® Heated Glass Merchandisers are designed for maximum durability and performance with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn OFF power switches, unplug power cord(s), and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• This unit has one or two power cords. Disconnect ALL power supply cords before performing any maintenance or cleaning.
• Do not submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

Daily Cleaning

To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.

NOTICE

Use non-abrasive cleaners only. Abrasive cleaners could scratch the finish of the unit, marring its appearance and making it susceptible to soil accumulation.

1. Turn off the unit, unplug the power cord(s), and allow the unit to cool.
2. Remove all food containers.
3. Wipe down the hardcoated heated base and all metal surfaces using a clean, damp cloth. Stubborn stains may be removed with a good non-abrasive cleaner. Hard to reach areas should be cleaned with a small brush and mild soap.
4. Clean the heated glass shelves and glass side panels using ordinary glass cleaner and a soft cloth or paper towel.
5. Wipe dry all metal surfaces using a clean, dry cloth

Ground Fault Circuit Interrupters

Heated Glass Merchandisers are supplied with one or two, built-in Ground Fault Circuit Interrupters (GFCI)—one for each circuit. GFCIs are designed to turn off electrical power and help prevent damage to the internal components when there is a short circuit or electrical fault.

To reset a GFCI:

1. Make sure the unit is plugged in and all I/O (on/off) switches are in the I (on) position.
2. Push the RESET button.

NOTE: The unit must be plugged in and turned on for the GFCI to reset. If the unit is off, the GFCI will not reset.

If a GFCI continues to trip, contact an Authorized Hatco Service Agency.

Ground Fault Circuit Interrupters

WARNING

This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom Probable Cause Corrective Action
Unit is plugged in, but not working.	Unit not turned on. Move all Power I/O (on/off) switches to the I (on) position.
	Circuit breaker tripped. Reset circuit breaker. If circuit breaker continues to trip, contact Authorized Service Agent or Hatco for assistance.
	GFCI(s) tripped. Reset GFCI. If GFCI continues to trip, contact Authorized Service Agent or Hatco for assistance.
	Power I/O (on/off) switch(es) defective. Contact Authorized Service Agent or Hatco for assistance.
	Supply voltage to unit is incorrect.	Verify supply voltage at both receptacles matches the unit specifications.
	Internal electrical malfunction. Contact Authorized Service Agent or Hatco for assistance.
Display light(s) not working. Lights	I/O (on/off) switch in the O (off) position.	Move Lights I/O (on/off) switch to I (on) position.
Base, glass shelf, and/or canopy heat not hot enough.	Corresponding Heat Control Knob(s) set too low.	Adjust the appropriate Heat Control Knob(s) to a higher setting.
	Excessive air movement around unit.	Relocate unit or redirect air movement (i.e. air conditioning duct or exhaust fan) away from unit.
	Heat Control(s) not working properly.	Contact Authorized Service Agent or Hatco for assistance.
	Heating element(s) and/or heated glass shelves not working.
Base, glass shelf, and/or canopy heat too hot.	Corresponding Heat Control Knob(s) set too high.	Adjust the appropriate Heat Control Knob(s) to a lower setting.
	Heat Control(s) not working properly. Contact Authorized Service Agent or Hatco for assistance.
	Supply voltage to unit is incorrect.	Verify supply voltage at both receptacles matches the unit specifications.
Display lights working, but no heat.	Power I/O (on/off) switches in O (off) position.	Move all Power I/O (on/off) switches to the I (on) position.
	GFCI(s) tripped. Reset GFCI. If GFCI continues to trip, contact Authorized Service Agent or Hatco for assistance.
	Heat Control(s) not working properly.	Contact Authorized Service Agent or Hatco for assistance.
	Heating element(s) and/or heated glass shelves not working.

Troubleshooting Questions?

If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:

Telephone: [phone] or 414-671-6350

e-mail: [e-mail]

1. PRODUCT WARRANTY

Hatco warrants the products that it manufactures (the "Products") to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco's written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product's purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.

Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:

a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

Conveyor Toaster Elements (metal sheathed)

Drawer Warmer Elements (metal sheathed)

Drawer Warmer Drawer Rollers and Slides

Strip Heater Elements (metal sheathed)

Display Warmer Elements (metal sheathed air heating)

Holding Cabinet Elements (metal sheathed air heating)

Heated Well Elements — HW and HWB Series (metal sheathed)

b) Two (2) Year Parts and Labor Warranty:

Induction Ranges

Induction Warmers

c) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:

3CS and FR Tanks

d) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:

Electric Booster Heater Tanks

Gas Booster Heater Tanks

e) Ninety (90) Day Parts-Only Warranty:

Replacement Parts

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

2. LIMITATION OF REMEDIES AND DAMAGES

Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely, at Hatco's option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, "refurbished" means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer's sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.

Introduction......12

1. GARANTIE DU PRODUIT

Byassee Equipment Co.

Phoenix 602-252-0402

CALIFORNIA

Industrial Electric

Commercial Parts & Service, Inc.

Huntington Beach 714-379-7100

Chapman Appl. Service

San Diego 619-298-7106

P & D Appliance

Commercial Parts & Service, Inc.

S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance

Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair

Jacksonville 904-725-7800

Whaley Foodservice Repair

Orlando 407-757-0851

B.G.S.I./Heritage

Pompano Beach 954-971-0456

Comm. Appliance Service

Tampa 813-663-0313

GEORGIA

Heritage Service Group

Norcross 866-388-9837

HAWAU

Burney's Comm. Service, Inc.

Honolulu 808-848-1466

Food Equip Parts & Service

Honolulu 808-847-4871

ILLINOIS

Parts Town

Addison 708-865-7278

Eichenauer Elec. Service

Decatur 217-429-4229

Midwest Elec. Appl. Service

Elmhurst 630-279-8000

Cone's Repair Service

Moline 309-797-5323

IOWA

Goodwin Tucker Group

Des Moines 515-262-9308

KENTUCKY

Tech 24

Lexington 859-254-8854

Tech 24

Louisville 502-451-5411

LOUISIANA

Chandlers Parts & Service

Baton Rouge 225-272-6620

MARYLAND

Electric Motor Service

Baltimore 410-467-8080

MASSACHUSETTS

Ace Service Co., Inc.

Needham 781-449-4220

MICHIGAN

Bildons Appliance Service

Detroit 248-478-3320

Commercial Kitchen Service

Bay City 989-893-4561

Midwest Food Equip. Service

Grandville 616-261-2000

MISSOURI

General Parts

Kansas City 816-421-5400

Commercial Kitchen Services

St. Louis 314-890-0700

Kaemmerlen Parts & Service

St. Louis 314-535-2222

NEBRASKA

Anderson Electric

Omaha 402-341-1414

NEVADA

Burney's Commercial

Las Vegas 702-736-0006

Hi. Tech Commercial Service

N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair

Fairfield 973-575-9145

Service Plus

Flanders 973-691-6300

NEW YORK

Alpro Service Co.

Maspeth 718-386-2515

Duffy's - AIS

Buffalo 716-884-7425

3Wire

Plattsburgh 800-634-5005

Duffy's - AIS

Sauquoit 800-836-1014

J.B. Brady, Inc.

Syracuse 315-422-9271

NORTH CAROLINA

Authorized Appliance

Charlotte 704-377-4501

OHIO

Akron/Canton Comm. Svc. Inc.

Akron 330-753-6634

Tech 24

Cincinnati 513-772-6600

Commercial Parts and Service

Columbus 614-221-0057

Electrical Appl. Repair Service

Brooklyn Heights 216-459-8700

E. A. Wichman Co.

Toledo 419-385-9121

OKLAHOMA

Hagar Rest. Service, Inc

Oklahoma City 405-235-2184

OREGON

General Parts Group

Portland 503-624-0890

PENNSYLVANIA

Elmer Schultz Services

Philadelphia 215-627-5401

FAST Comm. Appl. Service

Philadelphia 215-288-4800

AIS Commercial Parts and Service

Pittsburgh 412-809-0244

K & D Service Co.

Harrisburg 717-236-9039

Electric Repair Co.

Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co.

Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair

Lexington 803-996-9900

TENNESSEE

Camp Electric

Memphis 901-527-7543

TEXAS

Armstrong Repair Service

Houston 713-666-7100

Cooking Equipment Specialist

Mesquite 972-686-6666

Commercial Kitchen Repair Co.

San Antonio 210-735-2811

UTAH

La Monica's Rest. Equip. Service

Murray 801-263-3221

VIRGINIA

Daubers

Norfolk 757-855-4097

Daubers

Springfield 703-866-3600

WASHINGTON

3Wire

Seattle 800-207-3146

WISCONSIN

A.S.C., Inc.

Madison 608-246-3160

A.S.C., Inc.

Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service

Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service

Vancouver 604-433-4484

Key Food Equipment Service

Victoria 250-920-4888

MANITOBA

Air Rite, Inc.

Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd.

Moncton 506-855-4228

ONTARIO

R.G. Henderson Ltd.

Toronto 416-422-5580

Choquette - CKS, Inc.

Ottawa 613-739-8458

QUÉBEC

Choquette - CKS, Inc.

Montreal 514-722-2000

Choquette - CKS, Inc.

Québec City 418-681-3944

UNITED KINGDOM

Marren Group

Northants [phone]

HATCO CORPORATION

P.O. Box 340500

Milwaukee, WI 53234-0500 U.S.A.

800-558-0607 414-671-6350

[e-mail]

www.hatcocorp.com

Register your unit online!

See IMPORTANT OWNER INFORMATION section for details.