Maskerade IWRMUT06 - Cooker Hatco - Free user manual and instructions

USER MANUAL Maskerade IWRMUT06 Hatco

• CONTENTS This manual provides the installation, safety, and operating instructions for Hatco Induction Warmers. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit. Safety information that appears in this manual is identified by the following signal word panels: WARNING WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE NOTICE is used to address practices not related to personal injury. INTRODUCTION Hatco Maskerade™ Under-Counter Induction Warmers offer a safe, efficient, and attractive way to hold foods in commercial kitchens as well as display locations (food lines, buffets, etc
• ). The high efficiency and accuracy of induction technology make Hatco Induction Warmers the perfect choice for quality foodservice organizations. Induction technology relies on the creation of a magnetic field between the induction coils in the unit and an “induction-ready” pan sitting on top of the trivet on the countertop surface. This magnetic field generates induction currents in the base of the pan, which heat the pan instantly. That heat then is transferred to the pan contents. Since the magnetic field exists only between the induction coils and a magnetic material (ferrous material), the countertop material between the two does not become heated, eliminating heat loss and increasing efficiency. When the magnetic field is “broken” by turning off the unit or removing the pan, heat generation stops instantly. Hatco Induction Warmers are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment. Important Owner Information p. 2
• Introduction p. 2
• Important Safety Information p. 3
• Model Description p. 4
• Model Designation p. 4
• Specifications p. 5
• Plug Configurations p. 5
• Electrical Rating Chart p. 5
• Dimensions p. 5
• Installation p. 6
• General p. 6
• Installing the Control Panel p. 8
• Calibrating the Trivet p. 8
• Operation p. 9
• General p. 9
• Induction Warmer Food Holding Tips p. 10
• Locking the Power Control Buttons p. 10
• Updating Firmware p. 10
• Maintenance p. 11
• General p. 11
• Daily Cleaning p. 11
• Troubleshooting Guide p. 12
• Options and Accessories p. 13
• Service Information p. 13
• Limited Warranty Authorized Parts Distributors Back Cover p. 14

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the underside of the unit). Please have this information available when calling Hatco for service assistance. Model No. ________________________________________ Serial No. _________________________________________ Voltage ___________________________________________ Date of Purchase ___________________________________ Register your unit! Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on “Warranty”. Business Hours: 7:00 am to 5:00 pm Monday–Friday, Central Time (CT) (Summer Hours — June to September: 7:00 am to 5:00 pm Monday–Thursday 7:00 am to 4:00 pm Friday) Telephone: [phone] E-mail: [e-mail] 24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 800-558-0607. Additional information can be found by visiting our web site at www.hatcocorp.com.English Form No. IWRMUM-0321

• Make sure to follow the installation information listed below for specific Induction Warmers. If safe distances are not maintained, discoloration or combustion could occur. a. Locatebuilt-inunitwithaminimumof2″(51mm) between front, sides, and bottom of unit and any interior surface. b. Locatebuilt-inunitwithaminimumof6″(152mm) between back of unit and any interior surface.

• Do not obstruct air ventilation openings on sides and bottom of unit. Unit combustion or malfunction may occur.

• Do not place unit near or underneath curtains or other combustible materials. Items near or above unit could catch fire causing injury and/or damage to unit. This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from unit. Make sure all operators have been instructed on the safe and proper use of the unit. This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350. CAUTION BURN HAZARD:

• Do not leave metal objects or utensils on or near trivet/ induction warmer. They may become hot.

• Use caution when wearing rings, watches, or other ferrous objects around trivet/induction warmer. They may become hot.

• Some exterior surfaces on unit will get hot. Use caution when touching these areas. Do not block or restrict air flow to air intake or exhaust openings on bottom of unit. NOTICE Never use aluminum foil on trivet/induction warmer. Aluminum foil will melt and damage trivet. Do not place objects with magnetic properties (credit cards, cassette tapes, etc...) on or near unit during operation. Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation. Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors). This unit is intended for commercial use only—NOT for household use. WARNING ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

• Turn OFF power, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

• Remote mounted control panel must be mounted on a vertical wall and installed in vertical position. Mounting control panel in horizontal position may result in collection of liquids and lead to an electric shock.

• DO NOT submerge or saturate with water. Do not allow liquids to spill into unit. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.

• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C) and a maximum of 124°F (51°C).

• Do not steam clean or use excessive water on the unit.

• This unit is not “jet-proof” construction. Do not use jet-clean spray to clean this unit.

• Do not clean unit when it is energized or hot.

• Do not pull unit by power cord.

• Discontinue use if power cord is frayed or worn.

• Do not attempt to repair or replace a damaged power cord. Cord must be replaced by an Authorized Hatco Service Agent or a person with similar qualifications.

• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some after-market or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment. EXPLOSION HAZARD: Do not heat unopened containers of food on unit. Sealed, heated containers may burst open. ELECTROMAGNETIC INTERFERENCE HAZARD: This unit generates close-range electromagnetic fields. It has been designed to meet the applicable standards for non- interference with other electronic devices. Make sure other electronic devices in the vicinity, including pacemakers and other active implants, have been designed to meet their corresponding applicable standards. As a precaution, donotoperateunitorcomewithin12ʺ(305mm)ofunit with a pacemaker or other active implant. Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.English Form No. IWRMUM-0321

MODEL DESCRIPTION All Models Hatco Maskerade™ Under-Counter Induction Warmers are designed to be installed underneath a variety of non-metal, solid material countertops. They are equipped with a single induction coil underneath a hard plastic surface. A 12″ (305 mm) trivet is included and required for use on the top side of the countertop. Under-Counter Induction Warmers feature a remote-mounted control panel, a detachable 79″ (2000 mm) control cable that connects the control panel to the warmer, and an attached 71″ (1800 mm) power cord with plug.NOTE: Refer to “Pan Specifications” in the OPERATION section of this manual for details on “induction-ready” pans, pans not suitable for induction warming, and pan sizes.Hatco Under-Counter Induction Warmers have several safeguards built into each unit that ensure protection to the unit as well as the operators. • A fan-driven ventilation system ensures that the electronic circuits in the unit do no overheat. Temperature probes monitor the electronic circuits and will signal the unit to shut down if the circuits get too hot. • Electronic circuitry in the unit detects the presence of the trivet in the warming zone and monitors the zone temperature through the trivet. The trivet detects overheating in the warming zone due to an empty pan and protects the countertop from damage caused by hot pans. The unit will not work without a properly positioned trivet. • Electronic circuitry in the unit detects when a small, ferrous object (such as a fork, spoon, or ring) is placed on the trivet, and the unit will not operate. Hard PlasticSurfacePower CordRemoteControlPanelControlCableTrivet Model IWRMU-UT-06 I W R M - U T - x x Induction Unit Wattage 06 = 600 W Warmer Under-Counter Mount MODEL DESIGNATIONEnglish Form No. IWRMUM-0321

(77 mm) Model Voltage Watts Amps Plug Configuration Unit Weight IWRM-UT-06 120 600 5.0 NEMA 5-15P 12 lbs. (6 kg) SPECIFICATIONS Plug Configurations Units are supplied from the factory with an attached power cord and plug. Plugs are supplied according to the application. WARNING ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle. NOTE: The specification label is located on the bottom of the unit. See label for serial number and verification of unit electrical information.

Plug Configurations NOTE: Receptacle not supplied by Hatco. All units must be connected to a dedicated circuit. Electrical Rating Chart Dimensions

INSTALLATION General Under-Counter Induction Warmers are shipped completely assembled and ready for use. They must be surface mounted underneath a non-metal, solid material countertop with a layer of plywood in between (no cutout is required). Care should be taken when unpacking the shipping carton to avoid damage to the unit and components enclosed. WARNING ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C) and a maximum of 124°F (51°C).FIRE HAZARD: • Make sure to follow the installation information listed below for specific Induction Warmers. If safe distances are not maintained, discoloration or combustion could occur. a. Locatebuilt-inunitwithaminimumof 2″(51 mm)between front, sides, and bottom of unit and any interior surface. b. Locatebuilt-inunitwithaminimumof6″(152mm)between back of unit and any interior surface. • Do not obstruct air ventilation openings on sides and bottom of unit. Unit combustion or malfunction may occur. • Do not place unit near or underneath curtains or other combustible materials. Items near or above unit could catch fire causing injury and/or damage to unit. CAUTION Do not block or restrict air flow to air intake or exhaust openings on bottom of unit.Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support weight of unit and contents. Preparing the Installation Site The unit is designed to be installed to the underside of a solid material countertop. IMPORTANT! Make sure that the installation location allows access to the the unit for maintenance and cleaning after it has been installed to the countertop. Other specifications include: • Make sure a grounded electrical receptacle of the correct voltage, size, and plug configuration is within reach of the unit’s 71″ (1800 mm) power cord inside the cabinet. See the SPECIFICATIONS section for details. • Make sure a vertical surface for control panel installation is available in the cabinet within reach of the 79″ (2000 mm) control cable that connects the control panel to the Induction Warmer. • Make sure a minimum clearance of 2″ (51 mm) will be available between the front, sides, and bottom of the unit and any interior surface. • Make sure a minimum clearance of 6″ (152 mm) will be available between the back of the unit and any interior surface. • Make sure the solid material countertop extends a minimum of 8″ (203 mm) beyond each side of the installed under-counter unit. NOTE: Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors). Ventilation Requirements Proper ventilation of the cabinet housing an under-counter unit is required to prevent over-heating the electronics in the unit. Proper ventilation provides cool, intake air to the front of the unit and an escape for the hot, exhaust air from the back of the unit. • For standard installations, each installed unit requires a ventilation opening with a minimum size of 2″ x 10″/20 square inches (5 x 25 cm/129 square cm) behind the air exhaust openings on the back of the unit, starting no more than 2″ (51 mm) down from the top of the unit. Additional 2″ x 10″/20 square inch (5 x 25 cm/129 square cm) ventilation openings are required in the front of the cabinet for each installed unit to provide cool intake air. Louvered or grill-style panels should be installed in the openings. • For installations where the cabinet is against a wall or no rear ventilation is possible, keep the front control-side of the cabinet open. If the front cannot be left open, install two ventilation openings in the front panel of the cabinet, one at the bottom of the cabinet and one near the control panel at the top of the cabinet. Each opening must be a minimum size of 2″ x 10″/20 square inches (5 x 25 cm/129 square cm). If more than one unit is installed in a cabinet, take into account the ventilation requirements for each unit when determining the number and/or size of the ventilation openings. DO NOT install a shelf, partition, or any other equipment inside the cabinet underneath the unit—the space must remain wide open for air circulation.NOTE: Make sure the interior temperature of the cabinet does not rise above 124°F (51°C) while the Induction Warmer is operating. If the temperature rises too high, additional ventilation openings or the installation of a ventilation fan will be required.English Form No. IWRMUM-0321

INSTALLATION Installing the Unit Under-counter installation requires plywood sheathing to be attached underneath the solid material countertop for mounting of the induction warmer. The distance between the top of the warmer and the top surface of the countertop is critical for proper operation of the unit.

1. Remove the unit from the carton.

2. Remove tape and protective packaging from all surfaces of

the unit. NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See IMPORTANT OWNER INFORMATION for details.

3. Cut and drill the appropriate holes in the vertical surface

where the control panel will be installed. Refer to the “Installing the Control Panel” procedure for cutout dimensions.

4. Cut the required openings in the cabinetry to provide proper

ventilation to the induction warmer. Refer to the “Ventilation Requirements” listed previously in this section.

5. If necessary, make structural modifications or add bracing

underneath the countertop to ensure the countertop will support the weight of the unit, the pans, and the food product. NOTE: The countertop must be level to ensure proper operation of the Induction Warmer.

6. Using the trivet included with the warmer on the top side

of the countertop, determine the desired position for the induction warmer to be mounted on the underside of the countertop. 1/2″ Plywood30 mm Solid Countertop30 mm Solid Countertop3/4″ Plywood20 mm Solid Countertop1/2″ Plywood 1/2″ Plywood 4″ Wide Plywood Strip Induction warmer fastened to plywood. Under-Counter Installation Options NOTE: Countertop must be a non-metal, solid material.

7. Install the appropriate thickness of plywood sheathing to

the underside of the solid material countertop.

• For a 30 mm countertop, use 1/2″ thick plywood.

• For a 20 mm countertop, use 3/4″ thick plywood.

• If desired, two plywood strips can be used instead of a solid piece of plywood. Each strip must be minimum of 4″ (102 mm) wide.

8. For installations underneath 30 mm countertop and 1/2″

thick plywood, remove the two metal spacer strips attached to the hard plastic surface of the warmer. For each strip:

• Remove the two screws securing the strip to the plastic surface, and discard the strip.

• Replace the two screws into the plastic surface. Tighten securely. Hard Plastic Surface Spacer Strip Screw Removing Metal Spacers

9. Install the Induction Warmer to the secured plywood on

the underside of the solid material countertop. This step requires two people. a. Position the warmer on the plywood in the location determined previously in this procedure. b. Insert six of the appropriate fasteners through the mounting brackets on each side of the unit and into the plywood on the underside of the countertop. Tighten securely. Underside of Solid Material Countertop Mounting Bracket fastened to plywood. Leveling Screw Bracket Fastener Plywood Rear View View of Mounted Induction Warmer

10. Adjust the six leveling screws—three on each mounting

bracket—so that the induction warmer is flush against the plywood.

11. Install the control panel in the desired location. Refer to the

“Installing the Control Panel” procedure.

12. Plug the unit into a properly grounded electrical receptacle

of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.

13. Perform the “Calibrating the Trivet” procedure in this

section. NOTICE: Trivet must be calibrated to unit before first use.English Form No. IWRMUM-0321

Installing the Control Panel Use the following procedure to install the control panel. WARNING Remote mounted control panel must be mounted on a vertical wall and installed in vertical position. Mounting control panel in horizontal position may result in collection of liquids and lead to an electric shock. 1. Carefully measure and cut the opening in the cabinet wall for the control panel. 5-7/16″(138 mm) Cabinet Wall Cabinet WallSilicone SealantMounting Screw Hole2-1/4"(55 mm) Control Panel Cutout Dimensions 2. Position the control panel into the cutout opening through the front of the cabinet, and mark the locations for the four mounting screw holes. Remove the control panel from the cutout opening. 3. Drill the holes for the control panel mounting screws (not supplied). 4. Apply a 1/4″ (6 mm) bead of NSF-approved silicone sealant where the trim on the control panel will contact the cabinet surface. Refer to the “Control Panel Cutout Dimensions” illustration for silicone placement. 5. Position the control panel into the cutout opening through the front of the cabinet. Make sure to embed the trim on the control panel into the silicone. 6. Fasten the control panel to the vertical surface using four mounting screws (not supplied). 7. Connect the control cable on the control panel to the control cable port on the bottom of the induction range. MountingScrewControl CableSiliconeSealant Cabinet Wall Cabinet Wall Installing the Control Panel Calibrating the Trivet After installation and before the first use of the Induction Warmer, the trivet must be calibrated to compensate for the installation location. Use the following procedure to calibrate the trivet.NOTE: The unit should be plugged in for a minimum of 30 minutes before starting the calibration process. 1. Make sure the unit is plugged into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details. 2. Clear all objects from the surface of the countertop where the unit is installed. • Make sure there are no magnets or ferrous materials on the countertop. • DO NOT place the trivet on countertop, at this time. 3. Mark the approximate center of the unit on the surface of the countertop using a piece of tape or sticker. 4. Press the button to turn on the unit. • The green indicator on the button will illuminate. • At first startup, and anytime the trivet is missing, the LED display will read “NO TRIVET”. The unit will beep slowly.

5. Press and hold both the and buttons for

approximately three seconds. • The LED display will read “CAL”. 6. Press the button to begin calibration step 1, which compensates for background noise. • The LED display will flash “STP1”. • When step 1 is finished, a long beep will sound and the LED display will read “DONE” (approximately 20 seconds). 7. Place the trivet on the countertop, close to the center of the unit installed underneath the countertop. 8. Press the button to begin calibration step 2, which determines the center location of the trivet. • The LED display will read “STP2”. 9. Continuously slide the trivet slowly on the countertop around the center of the Induction Warmer to allow the unit to determine the center location and account for installation variations. • While moving the trivet, the LED display will show numbers between 0 and 250. Search for the location that reads the highest number. • When step 2 is finished, a long beep will sound and the LED display will read ”SAVE”, then “DONE” (approximately 30 seconds). 10. Press the button to complete and exit calibration. INSTALLATIONEnglish Form No. IWRMUM-0321

OPERATION General Use the following information and procedures to operate an Under-Counter Induction Warmer. WARNING Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment. CAUTION BURN HAZARD: • Do not leave metal objects or utensils on or near trivet/induction warmer. They may become hot. • Use caution when wearing rings, watches, or other ferrous objects around trivet/induction warmer. They may become hot. • Some exterior surfaces on unit will get hot. Use caution when touching these areas. Pan Specifications Pans used with an Induction Warmer must meet the following specifications: • Made of material with magnetic properties (ferrous material) - Enameled Steel Pans - Cast Iron Pans - Stainless Steel Pans - Aluminum Pans w/ferrous base • Proper size (measurements given are the pan bottom diameter) - Minimum = 5″ (127 mm), Maximum = 13″ (330 mm) • Flat bottomThe following pans cannot be used with an Induction Warmer: • Glass Pans • Aluminum Pans without a ferrous base • Earthenware Pans • Ceramic Pans • Copper Pans • Non-Ferrous Stainless Steel PansNOTE: The Induction Warmer automatically detects if a pan is induction-ready. If a pan is placed on the trivet during operation that is not induction-ready, the LED display will read “ADD PAN”, and the unit will not operate. On/Off ButtonPower ControlArrow ButtonsTrivet CenteringIndicatorPreheat ButtonControl LockButton LED Display Model IWRM-UT-06 Control Panel Startup 1. Make sure the unit is plugged into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details. 2. If this is the first time the unit will be used after installation, perform the “Calibrating the Trivet” procedure in the INSTALLATION section. NOTICE: Trivet must be calibrated to unit before first use. • Skip steps 3 and 4 of this procedure after calibrating the trivet. The unit will be on and the trivet will be centered already. 3. Press the button to turn on the unit. • The green indicator on the button will illuminate. • At first startup, and anytime the trivet is missing, the LED display will read “NO TRIVET”. The unit will beep slowly.NOTE: The unit can be turned off at any time by pressing thebutton. 4. If the trivet is not present, center the trivet on the countertop.NOTE: Do not place a pan on the trivet during the centering process. The unit may not operate properly. a. Slide the trivet slowly on the countertop toward the center of the Induction Warmer installed underneath countertop. The unit will begin beeping. • The LED display will show numbers between 1 and 4, and the green Trivet Centering indicator will begin blinking slowly. • As the trivet gets closer to the center, the beep will increase in frequency, the number will increase, and the Trivet Centering indicator will blink faster. b. Keep moving the trivet until the LED display shows the number 4, a long beep sounds, and the Trivet Centering indicator stays solid green. The LED display will change to “ADD PAN”.NOTE: If the unit is turned off by pressing the button and the trivet is not moved, the unit can be turned on and used without re-centering the trivet. If the trivet is moved and/or the unit is unplugged, the trivet will need to be centered again. 5. If warming with a chafing dish: a. Fill an induction-ready chafing pan with warm water to a depth of approximately 1/2″ (12 mm) . b. Place the pan on the trivet. c. Press the button. The red indicator on thebutton will illuminate, and the LED display will show the remaining minutes of preheat mode (“60M”). d. Allow the unit to preheat for approximately 40–60 minutes. The unit will switch automatically to normal operation when preheating is done. The unit will operate at the same power setting from when it was last shut down.NOTE: To prevent overheating, the unit software will allow only three preheating modes during a 24-hour period. If the unit is off for over five hours, the 24-hour period restarts. e. Place the chafing dish with preheated food product into the chafing pan. f. Continue to monitor the water level in the chafing pan.NOTE: To exit preheat mode manually, press either the , ,or button.continued...English Form No. IWRMUM-0321

6. If warming directly in a pan, place an induction-ready

pan on the trivet. The unit will not operate without a pan centered on the trivet.

• The LED display will show the current power setting. The unit will start up at the same power setting from when it was last shut down.

7. Press the or button to adjust the power to the

• There are five power settings on the warmer: LOW, MLOW, MED, MHI, and HIGH.

• If the proper power setting is not known, set the power at MED and adjust as necessary. NOTE: The cooling fan in the unit will not start until the unit gets hot. Once the fan turns on, it will run until the unit cools. NOTE: Heat generation will stop automatically and the LED display will read “ADD PAN” whenever a pan is removed from the trivet. If the pan is replaced on the trivet, the unit will resume warming at the selected power setting. After 30 minutes with no pan present, the unit will shut down. Shutdown

1. Press the button to turn off the unit.

Induction Warmer Food Holding Tips Hatco Induction Warmers maintain holding temperatures very efficiently and effectively. However, ambient conditions, food type, and other factors play a critical role in the actual food temperature. Use the following tips to ensure proper and consistent holding temperatures.

• Cover food with a lid and stir often, if applicable. Uncovered food product will lose heat quickly due to ambient conditions like room temperature and active air movement.

• Hold foods that are appropriate for the Induction Warmer. A thick liquid product, like chili, that is held in a pan with a lid and stirred frequently will hold temperature for longer and much more consistently than uncovered fried chicken pieces.

• Check food temperature regularly and make adjustments to the power setting accordingly. - Use the appropriate power setting for the type of food being held. Cream-based sauces and thick chili hold better at a lower setting. Fried and baked foods hold better at the highest setting. - When using cast iron or other “dry pans”, start with a lower power setting (setting LOW or MLOW). - When using chafing dishes with a water bath, start with a higher power setting (setting MED or MHI). - When using a pan with an open lid, increase the power setting by one or more as needed. Locking the Power Control Buttons Use the following procedure to lock the power control arrow buttons and prevent unintentional or unauthorized changes to the power setting.

1. Press and hold the button for two seconds.

• Two beeps will sound, and the red indicator on the button will flash. The buttons are now locked. NOTE: If the power control buttons are locked when the unit is turned off, they will be locked at the same power setting when the unit is turned on again. To unlock the buttons:

1. Press and hold the button for two seconds. The buttons

are now unlocked. NOTE: The button remains functional when the power control buttons are locked. Updating Firmware Use the following procedure to upload firmware updates to the Induction Warmer from an external USB drive.

1. Download the firmware update received from Hatco onto a

2. If the unit is on, press the button to turn off the unit.

NOTE: Do not unplug unit or remove the USB drive while the update is in progress.

3. Insert the USB drive into the USB port, and the update will

start automatically.

• The USB port is on the back of the control panel.

• For PCB updates, the LED display will read “FWCB”.

• For UI board updates, the LED display will read “FWUI”.

• When the update is successful and complete, the LED display will read “DONE”.

4. If the update was successful, remove the USB drive and

MAINTENANCE General Hatco Under-Counter Induction Warmers are designed for maximum durability and performance with minimum maintenance. WARNING ELECTRIC SHOCK HAZARD:

• Turn OFF power, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

• DO NOT submerge or saturate with water. Do not allow liquids to spill into unit. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.

• Do not steam clean or use excessive water on the unit.

• This unit is not “jet-proof” construction. Do not use jet- clean spray to clean this unit.

• Do not clean unit when it is energized or hot.

• Discontinue use if power cord is frayed or worn.

• Do not attempt to repair or replace a damaged power cord. Cord must be replaced by an Authorized Hatco Service Agent or a person with similar qualifications.

• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

• ELECTRIC SHOCK HAZARD: Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some after-market or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment. This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350. Daily Cleaning To maintain performance and preserve the finish of the Induction Warmer, clean the unit daily.

1. Turn off and unplug the unit. Allow the unit to cool.

2. Remove and wash all food pans.

3. Clean the countertop surface as directed by the counterop

manufacturer. NOTICE Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

5. Clean the metal surfaces using a clean, soft cloth and mild

6. Wipe dry all metal surfaces using a dry, clean, soft cloth.English

Symptom Probable Cause Corrective Action Unit does not turn on. No power to unit. Make sure power cord is plugged into an appropriate receptacle (see SPECIFICATIONS section). Check circuit breaker and reset as necessary. Check for damage to power cord. Check electrical receptacle. Electronic controls defective. Contact Authorized Service Agent or Hatco for assistance. LED display reads “NO TRIVET”. Trivet has not been calibrated or not been placed on countertop. Calibrate or center trivet (refer to the INSTALLATION and/or OPERATION sections of this manual). Pan and trivet have moved off center during operation. Remove pan and re-center trivet (refer to the OPERATION section of this manual). LED display reads “ADD PAN” and the unit will not heat. Pan being used is not induction-ready. Use an induction-ready pan (see “Pan Specifications” in the OPERATION section of this manual). LED display reads “TOO HOT - ADD WATER”. Chafing pan has run dry or pan on trivet is too hot. Fill pan with warm water to a depth of approximately 1/2″ (12 mm), and restart unit (refer to the OPERATION section of this manual). Error Code Error Description Corrective Action Unit over voltageVoltage of electrical system is too high for the unit.Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for detailsUnit under voltageVoltage of electrical system is too low for the unit.Unit over currentCurrent (amperage) of electrical system is too high for the unit.Internal over temperatureThe internal temperature of the unit has exceeded the safe limit.Turn off unit and allow to cool for a minimum of 30 minutes before restarting.Hardware errorUnit is experiencing a disturbance in the power supply and has shut down to protect unit from damage.Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.Auxiliary power errorAuxiliary power supply is not working properly. Unit has shut down for protection against damage.Contact Authorized Service Agent or Hatco for assistance.Communication errorInternal communication error between components. Unit has shut down for protection against damage. TROUBLESHOOTING GUIDE Troubleshooting Questions? If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull- down menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team at: Telephone: [phone] or 414-671-6350 e-mail: [e-mail] WARNING This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn. WARNING ELECTRIC SHOCK HAZARD: Turn OFF power, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance. Error Message Guide Problems with the Induction Warmer are indicated on the LED display with an error code. Below is an explanation of each error code. Always investigate and correct the causes of an error.English Form No. IWRMUM-0321

OPTIONS AND ACCESSORIES

Trivet The trivet used with the Under-Counter Induction Warmer is available as an accessory. Item No. Description IWRM-TRIVET ... Under-Counter Induction Warmer Trivet SERVICE INFORMATION Warranty Problems If you experience a problem with a Hatco unit during the warranty period, contact the Hatco Parts and Service Team at: Telephone: [phone] or 414-671-6350 E-mail: [e-mail] When contacting Hatco for warranty service, please supply the following information:

• Serial number (located on the unit)

• Specific problem with the unit

• Contact name and phone number Non-Warranty Problems If you experience a non-warranty problem that requires assistance, please contact the nearest Authorized Hatco Service Agency. To locate the nearest Service Agency, log onto our website at www.hatcocorp.com, select the Support pull-down menu, and click on “Find A Service Agent”; or contact the Hatco Parts and Service Team by phone/e-mail.English Form No. IWRMUM-0321

WARRANTY, EXCLUSIVE REMEDY: Hatco Corporation (Seller) warrants that the products it manufactures (Products) will be free from defects in materials and workmanship under normal use and service and when stored, maintained, and installed in strict accordance with factory recommendations. Seller’s sole obligation to the person or entity buying the Products directly from Seller (Customer) under this warranty is the repair or replacement by Seller or a Seller-authorized service agency, at Seller’s option, of any Product or any part thereof deemed defective upon Seller’s examination, for a period of: (i) the Warranty Duration from the date of shipment by Seller or (ii) the Warranty Duration from the date of Product registration in accordance with Seller’s written instructions, whichever is later. The “Warranty Duration” shall mean the specific periods set forth below for specific Product components, or, to the extent not listed below, eighteen (18) months. Credit for Products or parts returned with the prior written permission of Seller will be subject to the terms shown on Seller’s material return authorization form. PRODUCTS

OR PARTS RETURNED WITHOUT PRIOR WRITTEN

PERMISSION OF SELLER WILL NOT BE ACCEPTED FOR CREDIT. Expenses incurred by Customer in returning, replacing, or removing the Products will not be reimbursed by Seller. If the defect comes under the terms of the limited warranty, the Products will be repaired or replaced and returned to the Customer and the cost of return freight will be paid by Seller. The remedy of repair or replacement provided for herein is Customer’s exclusive remedy. Any improper use, alteration, repairs, tampering, misapplication, improper installation, application of improper voltage, or any other action or inaction by Customer or others (including the use of any unauthorized service agency) that in Seller’s sole judgment adversely affects the Product shall void this warranty. The warranty expressly provided herein may only be asserted by Customer and may not be asserted by Customer’s customers or other users of the Products; provided, however, that if Customer is an authorized equipment dealer of Seller, Customer may assign the warranty herein to Customer’s customers, subject to all of the limitations of these Terms, and in such case, the warranty shall be exclusively controlled by Seller in accordance with these Terms. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE EXPRESSLY DISCLAIMED. One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty: Conveyor Toaster Elements (metal sheathed) Drawer Warmer Elements (metal sheathed) Drawer Warmer Drawer Rollers and Slides Food Warmer Elements (metal sheathed) Display Warmer Elements (metal sheathed air heating) Holding Cabinet Elements (metal sheathed air heating) Heated Well Elements — HW, HWB, and HWBI Series (metal sheathed) Two (2) Year Parts and Labor Warranty: Induction Ranges Induction Warmers One (1) Year Replacement Warranty: TPT Pop-Up Toasters One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty: 3CS and FR Tanks One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty: Electric Booster Heater Tanks Gas Booster Heater Tanks Ninety (90) Day Parts-Only Warranty: Replacement Parts Notwithstanding anything herein to the contrary, the limited warranty herein will not cover components in Seller’s sole discretion such as, but not limited to, the following: coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing. WARRANTY REGISTRATION INSTRUCTIONS: Product registration must be submitted within 90 days from the date of shipment from our factory to qualify for additional coverage. Registration may be submitted through the form on Seller’s website, through the form accessible through the QR code on the Product (where available), or by calling Customer Service with the required information at: 800-558-0607 or 414-671-6350. LIMITATION OF LIABILITY: SELLER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY,

OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION

ANY LOST PROFITS, COSTS OF SUBSTITUTE PRODUCTS, OR LABOR COSTS ARISING FROM THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, FROM THE

PRODUCTS BEING INCORPORATED INTO OR BECOMING

A COMPONENT OF ANOTHER PRODUCT, OR FROM ANY

FAILURE OF ESSENTIAL PURPOSE OF THE LIMITED REMEDY SPECIFIED IN THESE TERMS. Seller reserves the right to update these Terms at any time, at its sole discretion, which become binding upon the date of publishing. For the most current version of our full Terms of Sale, see our website at: https://www.hatcocorp.com/terms-of-sale LIMITED WARRANTYFormulaire n° IWRMUM-0321

commande (non fournies).

MLOW (MOYENNE/FAIBLE), MED (MOYENNE), MHI

Conseils pour conserver les aliments dans un réchaud à induction Hatco Induction Warmers maintain holding temperatures very efficiently and effectively. However, ambient conditions, food type, and other factors play a critical role in the actual food temperature. Use the following tips to ensure proper and consistent holding temperatures.