HDW2 - Warming drawers and cabinets Hatco - Free user manual and instructions

Product Type	Professional Waffle Iron
Compatible Models	RWM-1, RWM-1B, RWM-2, RWM-2B
Dimensions (L x D x H)	Single model: 244 x 449 x 204 mm Double model: 498 x 449 x 204 mm
Weight	Single: 7 kg / Double: 15 kg
Power Supply	120 V, 60 Hz
Power	Single: 900 W (7.5 A) / Double: 1800 W (15 A)
Temperature Range	104 to 218 °C (factory preset: 196 °C)
Timer	0:10 to 10:00 (factory preset: 3:30)
Cooking Plates	Aluminum, diameter 178 mm, thickness 16 mm (classic) or 25 mm (Belgian)
Frame Material	Stainless steel
Waffle Types	Classic or Belgian depending on plates
Main Functions	Timed cooking, temperature adjustment, standby mode, LED display
Control Panel	I/O switch, LED screen, standby button, time/temperature button, adjustment arrows, enter button
Safety	Tilt-off, burn protection (hot surfaces), grounding required, do not immerse
Daily Maintenance	Clean plates with damp cloth, empty drip tray, apply oil after cleaning
Spare Parts and Repair	Repair by qualified personnel only, Hatco original parts required, contact Hatco customer service
Power Cord	Length 1.83 m (6 ft), NEMA 5-15P or 5-20P plug depending on model
Usage	Professional only (catering, buffets)
Warranty	1 year parts and labor, plus 1 year additional parts (for heating elements)

Frequently Asked Questions - HDW2 Hatco

How to start the waffle iron for the first time?

After plugging in and turning on the appliance, apply grease to the plates, close, and let heat for 30 minutes. Discard the first waffle to season the plates. Refer to the Appliance Operation section.

What to do if the appliance does not heat?

Check that the appliance is not in standby mode (standby button should be green). If in standby, press the button to resume operation. If the problem persists, contact Hatco technical service.

How to adjust the cooking temperature?

In operating mode, press the time/temperature button once to display the temperature, then use the ▲/▼ arrows to adjust. The appliance confirms after 8 seconds of inactivity.

How to set the timer?

Press the time/temperature button twice. The minutes flash: adjust with the arrows, press again for seconds, adjust. Auto-confirms after 8 seconds.

How to switch from °F to °C?

Make sure the appliance is in standby mode. Press and hold the time/temperature button for 3 seconds. The display shows 'F' or 'C'. Release to toggle.

How to clean the waffle iron?

Turn off and unplug the appliance. Wait for it to cool. Brush off crumbs, empty the drip tray, wash it with warm soapy water. Wipe the plates with a non-abrasive damp cloth. Apply oil after cleaning.

Which electrical outlet to use?

Plug the appliance into a grounded outlet with appropriate voltage and configuration (NEMA 5-15P or 5-20P depending on model). Check the nameplate on the back of the appliance.

Why does the first waffle stick?

It is normal: the first waffle absorbs excess seasoning grease. Discard it. Subsequent waffles will not stick if the plates have been properly oiled.

What to do in case of an error code on the screen?

Refer to the troubleshooting guide in the manual. The codes may indicate a probe or heating fault. If the problem persists, contact a Hatco authorized repairer at [phone].

Can I use the appliance continuously?

Yes, the appliance is designed for continuous professional use. Use standby mode during short idle periods. For prolonged shutdown, turn off with the I/O switch.

USER MANUAL HDW2 Hatco

Register Online! (see page 2)

Line drawing of a Suntec medical device with control panel and buttons (no text or symbols on the device itself)

Line drawing of a SUTEK Whistle Maker oven with two rectangular units and control panel (no text or symbols on the device itself)

WARNING

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

English = p 2

ADVERTENCIA

Important Owner Information....2

Introduction....2

Important Safety Information....3

Model Description 4

Model Designation 4

Specifications ....5

Plug Configurations 5

Electrical Rating Charts....5

Dimensions....5

Installation....6

General....6

Operation....7

General 7

Control Panel....7

Operating the Unit 7

Changing Between Fahrenheit and Celsius....9

Adjusting the Temperature Setting 9

Adjusting the Timer Setting 9

Maintenance....10

General....10

Daily Cleaning 10

Troubleshooting Guide....11

Limited Warranty 12

Authorized Parts Distributors ....Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the back of the unit). Please have this information available when calling Hatco® for service assistance.

Model No. ____

Serial No.

Voltage

Date of Purchase

Register your unit!

Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Warranty".

Business

Hours: 7:00 AM to 5:00 PM Monday–Friday,

Central Time (CT)

(Summer Hours: June to September—

7:00 AM to 5:00 PM Monday–Thursday

7:00 AM to 4:00 PM Friday)

Telephone: [phone]

E-mail: [e-mail]

24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 414-671-6350.

Additional information can be found by visiting our web site at www.hatcocorp.com

INTRODUCTION

Hatco Waffle Makers cook continuous, excellent-quality waffles for commercial kitchens, display cooking locations, and buffets. The adjustable time and temperature controls enable operators to cook consistent quality waffles from a variety of different batters. Exclusive heating elements provide exceptional heat distribution throughout the entire cooking plate, ensuring the even cooking of each waffle.

Hatco Waffle Makers are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides installation, safety, and operating instructions for Waffle Makers. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ (21°C).
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into unit.
• Do not pull unit by power cord.
• Do not allow power cord to hang over edge of counter.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. Cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

EXPLOSION HAZARD: Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.

Make sure all operators have been instructed on the safe and proper use of the unit.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.

Never leave unit unattended during use.

Do not use unit for any purpose other than for which it is designed.

WARNING

FIRE HAZARD:

• Locate unit a minimum of 2" (51 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
• Do not obstruct air ventilation openings on outer housing of unit. Unit combustion or malfunction may occur.

This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco® Service Department at 414-671-6350.

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.
• Do not come in contact with cooking plates during operation. Both plates are very hot.
• Allow unit to cool before performing any cleaning, adjustments, or maintenance.

Locate unit at proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.

NOTICE

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures and grease could cause damage to unit.

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.

For steel surfaces, use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.

This unit is intended for commercial use only—NOT for household use.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

All Models

Hatco® Waffle Makers consist of an easy-to-clean stainless steel frame and aluminum cooking plates. The cooking plates are round, with plates available for either standard or Belgian-style waffles. The standard cooking plates produce waffles that are 7" (178 mm) in diameter and 5/8" (16 mm) thick. The Belgian-style cooking plates produce waffles that are 7" (178 mm) in diameter and 1" (25 mm) thick.

The units feature a Power I/O (on/off) switch on the back, a multi-function control panel, and a removable drip tray. All units are equipped with a factory attached 6' (1829 mm) power cord and plug.

RWM-1 and RWM-1B Models

These models are single iron waffle makers with either standard or belgian-style waffle cooking plates.

RWM-2 and RWM-2B Models

These models are dual iron waffle makers with either standard or belgian-style waffle cooking plates.

Waffle Makers

MODEL DESIGNATION

graph TD
    A["Round"] --> B["Waffle Maker"]
    C["RWM - xx"] --> D["Waffle Plate Style\nNo Character = Standard\nB = Belgian"]
    C --> E["1 = Single Iron\n2 = Dual Iron"]

Plug Configurations

Units are supplied from the factory with an electrical cord and plug. Plugs are supplied according to the application.

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

NOTE: Receptacle not supplied by Hatco.

NEMA 5-15P

NEMA 5-20P
Plug Configurations

Electrical Rating Chart

Model Voltage Watts Amps Plug Configuration Unit Weight
RWM-1RWM-1B	120 V 900 W	7.5 A NEMA 5-1	15P 16 lbs. (7 kg)
RWM-2RWM-2B	120 V* 1800	W 15 A NEMA 5-	15P, NEMA 5-2	20P 33 lbs. (15 kg)

* 120 V Canadian units operate at 1800 W and 15 A with a NEMA 5-20P plug configuration.

Dimensions

Model	Width (A)	Depth (B)	Height (C)	Footprint Width (D)	Footprint Depth (E)
RWM-1	9-5/8"	17-11/16"	8-1/16"	8-1/4"	11-3/16"
RWM-1B	(244 mm)	(449 mm)	(204 mm)	(209 mm)	(284 mm)
RWM-2	19-5/8"	17-11/16"	8-1/16"	18-1/4"	11-3/16"
RWM-2B	(498 mm)	(449 mm)	(204 mm)	(463 mm)	(284 mm)

Front View

Side View

General

Hatco® Waffle Makers are shipped pre-assembled and ready to use. Care should be taken when unpacking the shipping carton to avoid damage to the unit. The following installation procedure must be performed before connecting electricity and operating the unit.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ F ( 21^ C).

FIRE HAZARD:

- Locate unit a minimum of 2" (51 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.

- Do not obstruct air ventilation openings on outer housing of unit. Unit combustion or malfunction may occur.

1. Inspect the shipping carton for obvious signs of transit damage. If damaged, inform the freight company immediately. CAUTION! Stop! Do not attempt to use unit if damaged. Contact Hatco for assistance.

2. Remove the unit and any loose components/accessories from the shipping carton. The following loose components are included in every Waffle Maker

- Cleaning Brush

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

1. Remove tape and protective packaging from all surfaces of the unit.

- Make sure to remove all protective film from the stainless steel surfaces.

1. Inspect the unit for freight damage such as dents in housing or broken handles. If damaged, inform the freight company immediately. CAUTION! Stop! Do not attempt to use unit if damaged. Contact Hatco for assistance

CAUTION

Locate unit at proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.

NOTICE

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures and grease could cause damage to unit.

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.

1. Place the unit in the desired location.

- Locate the unit in an area where the ambient air temperature is constant and a minimum of 70^ (21^) . Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods and air conditioning ducts).

- Make sure the unit is at the proper counter height in an area convenient for use.

- Make sure the countertop is level and strong enough to support the weight of the unit and food product.

- Make sure all the feet on the bottom of the unit are positioned securely on the countertop.

General

Hatco Waffle Makers are designed for ease of operation and versatility. Use the following information and procedures to operate a waffle maker.

WARNING

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

Control Panel

The following are descriptions of the controls used to operate a Waffle Maker. Controls are located on the control panel as well as on the back of the unit.

Power I/O Switch

The Power I/O (on/off) switch controls power to the unit. It is located on the back of the unit. Use the Power I/O switch for daily or long-term shutdown of the unit.

LED Display

The LED display shows time, temperature, and error information for the waffle maker.

Standby Button

The lighted Standby button ( ) toggles the unit between operating mode and standby mode. Use standby mode for short-term shutdown of the unit.

• In standby mode, the light will be red.
• In operating mode, the light will be green.

Time/Temperature Button

The Time/Temperature button (✗) toggles the LED display through temperature and time settings.

Arrow Buttons

The Arrow buttons (☐) are used to change time and temperature settings.

• Press the button to increase a time or temperature setting.
• Press the button to decrease a time or temperature setting.

Enter Button

The Enter button ( ) starts a cooking cycle and resets the timer at the end of a cycle.

Operating the Unit

Startup

1. Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
   NOTE: The unit is preset at the factory to a temperature of 385^ F ( 196^ C) and a timer setting of 3:30. The temperature range of the unit is 220^-425^ F ( 104^-218^ C). The timer setting range of the unit is 0:10–10:00. Refer to procedures in this section to make adjustments to these settings.
2. Make sure the drip tray is in position on the bottom cooking plate.

Installing the Drip Tray (RWM-1 shown)

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.

• Do not come in contact with cooking plates during operation. Both plates are very hot.

• Move the Power I/O switch located on the back of the unit to the "I" (on) position to turn on power to the unit.

• A beep will sound, the LED display will flash, and the light on the button will illuminate from green to red.

continued...

Control Panel

1. Press the button to turn on the waffle maker (operating mode).

- The button will illuminate green, the LED display will show the current temperature of the unit, and preheating will begin.

1. Using the included heat-resistant cooking brush, carefully apply an oil-based, non-stick shortening evenly onto each cooking plate. Make sure the shortening makes it to the bottoms of the grooves in each plate.

2. Close the waffle maker and allow unit to heat for 30 minutes.

- When preheating is complete (approximately 10 minutes), three short beeps will sound and the LED display will show the current timer setting. Continue to allow the unit to heat for the full 30 minutes to season the plates.

1. Open the waffle maker, and spread waffle batter onto the bottom cooking plate. The amount of batter will be determined by the type of batter and the size of the cooking plates.

2. Close the waffle maker, and press the (→) button to start the timer.

3. When cooking is complete, several beeps will sound and the LED display will flash zeros.

- Touch the button to reset the timer.

1. Carefully open the waffle maker and immediately remove the waffle using a pair of tongs or other appropriate utensil.

2. Discard the waffle.

• The first waffle after startup will soak up excess shortening, preparing the waffle maker for cooking.

IMPORTANT NOTE

Perform the entire "Startup" procedure each time the waffle maker is turned on. Seasoning the cooking plates and discarding the first waffle are important steps toward ensuring quality waffles and non-stick operation.

Cooking Waffles

1. Make sure the "Startup" procedure is complete.

2. Open the waffle maker, and spread waffle batter onto the bottom cooking plate. The amount of batter will be determined by the type of batter and the size of the cooking plates.

3. Close the waffle maker, and press the - button to start the timer.

4. When the cooking cycle is complete, several beeps will sound and the LED display will flash zeros.

- Touch the button to reset the timer.

1. Carefully open the waffle maker, and immediately remove the waffle using a pair of tongs or other appropriate utensil.

2. Continue to cook waffles by repeating steps 2–5 of this procedure.

- If the waffles begin sticking to the cooking plates, spray the top and bottom cooking plates lightly with an oil-based food release spray. Continue to spray the plates in between waffles as needed.

Waffle Maker in open position (RWM-1 shown)

Standby Shutdown

Use standby shutdown to put the waffle maker in standby mode during extended periods of non-use.

1. Press the ⏻ button to shut down operation and put the unit into standby mode. The light will be red.

- The heating elements and LED display will shut down.

Daily Shutdown

Use the following procedure to shutdown the waffle maker at the end of each day.

1. Press the ⏻ button to shut down operation and put the unit into standby mode.

2. Move the Power I/O switch located on the back of the unit to the "O" (off) position to turn off power to the unit.

3. Perform the "Daily Cleaning" procedure in the Maintenance section of this manual.

Changing Between Fahrenheit and Celsius

1. Make sure the unit is in standby mode. Refer to the "Standby Shutdown" procedure in this section.

2. Press and hold the button for three seconds.

- The LED display will show either "F" or "C" to indicate the active unit of measure.

Adjusting the Temperature Setting

NOTE: If the buttons are not pressed within three seconds during programming, the unit will revert to showing the current timer setting without making any changes.

1. With the unit in operating mode, press the button.

- The LED display will show the current setpoint temperature.

1. Press the or button to increase or decrease the setting to the desired setpoint temperature.

2. After eight seconds of inactivity:

- The unit will accept the new setting.

- The LED display will change to show the current temperature of the unit while it adjusts to the new setpoint temperature.

1. When temperature adjustment is complete, the LED display will show the current timer setting.

NOTE: The unit will operate normally during the temperature adjustment period after a setpoint temperature change.

Adjusting the Timer Setting

NOTE: If the buttons are not pressed within three seconds during programming, the unit will revert to showing the current timer setting without making any changes.

1. With the unit in operating mode, press the button two times.

- The two characters that represent "minutes" will flash on the LED display.

1. Press the or button to increase or decrease the setting to the desired number of minutes.

2. Press the button.

- The two characters that represent "seconds" will flash on the LED display.

1. Press the ☐ button to increase or decrease the setting to the desired number of seconds.

2. After eight seconds of inactivity:

- The unit will accept the new setting.

- The LED display will change to show the new current timer setting.

General

Hatco® Waffle Makers are designed for maximum durability and performance with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into unit.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 414-671-6350.

NOTICE

For steel surfaces, use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

Daily Cleaning

To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.

WARNING

Submerging or saturating unit with water may cause serious injury, will damage the unit, and void unit warranty.

CAUTION

BURN HAZARD: Allow unit to cool before performing any cleaning, adjustments, or maintenance.

1. Perform the "Daily Shutdown" procedure in the OPERATION section, unplug the power cord, and allow the unit to cool completely.
2. Brush or wipe all crumbs, oil, etc. from both cooking plates onto the drip trap.
3. Remove, empty, and clean the drip trap.

a. Wash the tray with warm water and a mild detergent. Rinse with water.

b. Allow the tray to air dry, or dry with a soft cloth.

1. Wipe clean the cooking plates with a non-abrasive, damp cloth. Wipe dry with a non-abrasive, dry cloth.
2. Wipe clean all components of the hinge area and the handle with a non-abrasive, damp cloth. Wipe dry with a non-abrasive, dry cloth.
3. Wipe all exterior surfaces of the unit with a non-abrasive cloth dampened in warm water and a mild soap. Stubborn stains may be removed with a good stainless steel cleaner. Hard to reach areas should be cleaned with a small brush and mild soap.
4. Wipe the unit thoroughly using a non-abrasive cloth dampened in warm water only.
5. Dry the unit using a clean, dry, non-abrasive cloth.
6. Using a heat-resistant cooking brush, apply an oil-based, non-stick shortening evenly onto each cooking plate. Make sure the shortening makes it to the bottoms of the grooves in each plate.
7. Reinstall the drip tray.

WARNING

This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom Probable Cause Corrective Action
Unit turned “On”, but no heat. Unit in standby mode.		Press the button to turn on the waffle maker. The light on the button will be green.
		Heating element(s) defective.
		Temperature controller defective.
Unit not hot enough. Setpoint temperature too low. Increase the setpoint temperature.
			Heating element(s) defective. Contact Authorized Service Agent or Hatco for assistance.
Unit not working at all.	Unit not turned on.	Review “Operating the Unit” in the OPERATION section of this manual.
	Unit not plugged in. Plug unit into proper power supply.
	Circuit breaker tripped. Reset circuit breaker. If circuit breaker continues to trip, contact an Authorized Service Agent or Hatco for assistance.
	Temperature controller defective. Contact Authorized Service Agent or Hatco for assistance.

Troubleshooting Questions?

If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:

Telephone: [phone]

e-mail: [e-mail]

WARRANTY, EXCLUSIVE REMEDY:

Hatco® Corporation (Seller) warrants that the products it manufactures (Products) will be free from defects in materials and workmanship under normal use and service and when stored, maintained, and installed in strict accordance with factory recommendations. Seller's sole obligation to the person or entity buying the Products directly from Seller (Customer) under this warranty is the repair or replacement by Seller or a Seller-authorized service agency, at Seller's option, of any Product or any part thereof deemed defective upon Seller's examination, for a period of: (i) the Warranty Duration from the date of shipment by Seller or (ii) the Warranty Duration from the date of Product registration in accordance with Seller's written instructions, whichever is later. The "Warranty Duration" shall mean the specific periods set forth below for specific Product components, or, to the extent not listed below, eighteen (18) months. Credit for Products or parts returned with the prior written permission of Seller will be subject to the terms shown on Seller's material return authorization form. PRODUCTS OR PARTS RETURNED WITHOUT PRIOR WRITTEN PERMISSION OF SELLER WILL NOT BE ACCEPTED FOR CREDIT. Expenses incurred by Customer in returning, replacing, or removing the Products will not be reimbursed by Seller. If the defect comes under the terms of the limited warranty, the Products will be repaired or replaced and returned to the Customer and the cost of return freight will be paid by Seller. The remedy of repair or replacement provided for herein is Customer's exclusive remedy. Any improper use, alteration, repairs, tampering, misapplication, improper installation, application of improper voltage, or any other action or inaction by Customer or others (including the use of any unauthorized service agency) that in Seller's sole judgment adversely affects the Product shall void this warranty. The warranty expressly provided herein may only be asserted by Customer and may not be asserted by Customer's customers or other users of the Products; provided, however, that if Customer is an authorized equipment dealer of Seller, Customer may assign the warranty herein to Customer's customers, subject to all of the limitations of these Terms, and in such case, the warranty shall be exclusively controlled by Seller in accordance with these Terms. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE EXPRESSLY DISCLAIMED.

One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

Conveyor Toaster Elements (metal sheathed) Drawer Warmer Elements (metal sheathed) Drawer Warmer Drawer Rollers and Slides Food Warmer Elements (metal sheathed) Display Warmer Elements (metal sheathed air heating) Holding Cabinet Elements (metal sheathed air heating) Heated Well Elements — HW, HWB, and HWBI Series (metal sheathed)

Two (2) Year Parts and Labor Warranty:

Induction Ranges Induction Warmers

One (1) Year Replacement Warranty:

TPT Pop-Up Toasters

One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:

3CS and FR Tanks

One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty:

Electric Booster Heater Tanks Gas Booster Heater Tanks

Ninety (90) Day Parts-Only Warranty:

Replacement Parts

Notwithstanding anything herein to the contrary, the limited warranty herein will not cover components in Seller's sole discretion such as, but not limited to, the following: coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing.

WARRANTY REGISTRATION INSTRUCTIONS:

Product registration must be submitted within 90 days from the date of shipment from our factory to qualify for additional coverage. Registration may be submitted through the form on Seller's website, through the form accessible through the QR code on the Product (where available), or by calling Customer Service with the required information at: 414-671-6350.

LIMITATION OF LIABILITY:

SELLER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, COSTS OF SUBSTITUTE PRODUCTS, OR LABOR COSTS ARISING FROM THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, FROM THE PRODUCTS BEING INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, AND REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY SELLER CONCERNING THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, EVEN IF SELLER IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SELLER'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID TO SELLER BY CUSTOMER FOR THE PRODUCTS WITHIN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO CUSTOMER'S CLAIM. THE LIMITATIONS SET FORTH HEREIN REGARDING SELLER'S LIABILITY SHALL BE VALID AND ENFORCEABLE NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF THE LIMITED REMEDY SPECIFIED IN THESE TERMS.

Seller reserves the right to update these Terms at any time, at its sole discretion, which become binding upon the date of publishing. For the most current version of our full Terms of Sale, see our website at: https://www.hatcocorp.com/terms-of-sale

DANGER DE DÉCHARGE ÉLECTRIQUE: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C).

DANGER D'INCENDIE:

Byassee Equipment Co.

Phoenix 602-252-0402

CALIFORNIA

Industrial Electric

Commercial Parts & Service, Inc.

Huntington Beach 714-379-7100

Chapman Appl. Service

San Diego 619-298-7106

P & D Appliance

Commercial Parts & Service, Inc.

S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance

Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair

Jacksonville 904-725-7800

Whaley Foodservice Repair

Orlando 407-757-0851

B.G.S.I./Heritage

Pompano Beach 954-971-0456

Comm. Appliance Service

Tampa 813-663-0313

GEORGIA

Heritage Service Group

Norcross 866-388-9837

HAWAII

Burney's Comm. Service, Inc.

Honolulu 808-848-1466

Food Equip Parts & Service

Honolulu 808-847-4871

ILLINOIS

Parts Town

Addison 708-865-7278

Eichenauer Elec. Service

Decatur 217-429-4229

Midwest Elec. Appl. Service

Elmhurst 630-279-8000

Cone's Repair Service

Moline 309-797-5323

IOWA

Goodwin Tucker Group

Des Moines 515-262-9308

KENTUCKY

Tech 24

Lexington 859-254-8854

Tech 24

Louisville 502-451-5411

LOUISIANA

Chandlers Parts & Service

Baton Rouge 225-272-6620

MARYLAND

Electric Motor Service

Baltimore 410-467-8080

MASSACHUSETTS

Ace Service Co., Inc.

Needham 781-449-4220

MICHIGAN

Bildons Appliance Service

Detroit 248-478-3320

Commercial Kitchen Service

Bay City 989-893-4561

Midwest Food Equip. Service

Grandville 616-261-2000

MISSOURI

General Parts

Kansas City 816-421-5400

Commercial Kitchen Services

St. Louis 314-890-0700

Kaemmerlen Parts & Service

St. Louis 314-535-2222

NEBRASKA

Anderson Electric

Omaha 402-341-1414

NEVADA

Burney's Commercial

Las Vegas 702-736-0006

Hi. Tech Commercial Service

N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair

Fairfield 973-575-9145

Service Plus

Flanders 973-691-6300

NEW YORK

Alpro Service Co.

Maspeth 718-386-2515

Duffy's - AIS

Buffalo 716-884-7425

3Wire

Plattsburgh 800-634-5005

Duffy's - AIS

Sauquoit 800-836-1014

J.B. Brady, Inc.

Syracuse 315-422-9271

NORTH CAROLINA

Authorized Appliance

Charlotte 704-377-4501

OHIO

Akron/Canton Comm. Svc. Inc.

Akron 330-753-6634

Tech 24

Cincinnati 513-772-6600

Commercial Parts and Service

Columbus 614-221-0057

Electrical Appl. Repair Service

Brooklyn Heights 216-459-8700

E. A. Wichman Co.

Toledo 419-385-9121

OKLAHOMA

Hagar Rest. Service, Inc

Oklahoma City 405-235-2184

OREGON

General Parts Group

Portland 503-624-0890

PENNSYLVANIA

Elmer Schultz Services

Philadelphia 215-627-5401

FAST Comm. Appl. Service

Philadelphia 215-288-4800

AIS Commercial Parts and Service

Pittsburgh 412-809-0244

K & D Service Co

Harrisburg 717-236-9039

Electric Repair Co

Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co.

Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair

Lexington 803-996-9900

TENNESSEE

Camp Electric

Memphis 901-527-7543

TEXAS

Armstrong Repair Service

Houston 713-666-7100

Cooking Equipment Specialist

Mesquite 972-686-6666

Commercial Kitchen Repair Co.

San Antonio 210-735-2811

UTAH

La Monica's Rest. Equip. Service

Murray 801-263-3221

VIRGINIA

Daubers

Norfolk 757-855-4097

Daubers

Springfield 703-866-3600

WASHINGTON

3Wire

Seattle 800-207-3146

WISCONSIN

A.S.C., Inc.

Madison 608-246-3160

A.S.C., Inc.

Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service

Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service

Vancouver 604-433-4484

Key Food Equipment Service

Victoria 250-920-4888

MANITOBA

Air Rite, Inc.

Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd.

Moncton 506-855-4228

ONTARIO

R.G. Henderson Ltd.

Toronto 416-422-5580

Choquette - CKS, Inc.

Ottawa 613-739-8458

QUÉBEC

Choquette - CKS, Inc.

Montreal 514-722-2000

Choquette - CKS, Inc.

Québec City 418-681-3944

UNITED KINGDOM

Marren Group

Northants [phone]

HATCO CORPORATION

P.O. Box 340500

Milwaukee, WI 53234-0500 U.S.A.

414-671-6350

[e-mail]

www.hatcocorp.com

Register your unit online!

See IMPORTANT OWNER INFORMATION section for details.