SNACK2 - Waffle Maker Hatco - Free user manual and instructions

USER MANUAL SNACK2 Hatco

Register Online! (see page 2)

Hatco® CORPORATION

Line drawing of a simple laboratory instrument with control panel and base unit (no text or symbols)

Line drawing of a Suntec industrial oven system with control panel and two rectangular units (no text or symbols on the device itself)

WARNING

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

English = p 2

ADVERTENCIA

Important Owner Information....2

Introduction....2

Important Safety Information....3

Model Description 4

Model Designation 4

Specifications ....5

Plug Configurations 5

Electrical Rating Charts....5

Dimensions....5

Installation....6

General....6

Changing Cooking Plates....6

Operation....7

General....7

Operator Controls 7

Operating the Unit 7

Cooking Tips....9

Changing Between Fahrenheit and Celsius....9

Programming the Snack System....9

Maintenance....10

General....10

Daily Cleaning 10

Troubleshooting Guide....11

Options and Accessories 12

Limited Warranty 13

Authorized Parts Distributors ....Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the back of the unit). Please have this information available when calling Hatco for service assistance.

Model No. ____

Serial No.

Voltage

Date of Purchase

Register your unit!

Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Warranty".

Business

Hours: 7:00 AM to 5:00 PM Monday–Friday,

Central Time (CT)

(Summer Hours: June to September—

7:00 AM to 5:00 PM Monday–Thursday

7:00 AM to 4:00 PM Friday)

Telephone: [phone]

E-mail: [e-mail]

24 Hour 7 Day Parts and Service

Assistance available in the United States

and Canada by calling 800-558-0607.

Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

Hatco Snack Systems cook a variety of excellent-quality baked and grilled food product for commercial kitchens, display cooking locations, and buffets. The interchangeable cooking plates and adjustable time/temperature controls enable operators to cook continuous, consistent quality product. Exclusive heating elements provide exceptional heat distribution throughout the entire cooking plate, ensuring the even cooking of each product.

Hatco Snack Systems are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides installation, safety, and operating instructions for the Snack System. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ (21°C).
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into unit.
• Do not pull unit by power cord.
• Do not allow power cord to hang over edge of counter.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. Cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

EXPLOSION HAZARD: Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.

Make sure all operators have been instructed on the safe and proper use of the unit.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.

Never leave unit unattended during use.

Do not use unit for any purpose other than for which it is designed.

WARNING

FIRE HAZARD:

• Locate unit a minimum of 2" (51 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
• Do not obstruct air ventilation openings on outer housing of unit. Unit combustion or malfunction may occur.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.
• Do not come in contact with cooking plates during operation. Both plates are very hot.
• Allow unit to cool before performing any cleaning, adjustments, or maintenance.

Locate unit at proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.

NOTICE

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures and grease could cause damage to unit.

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.

For steel surfaces, use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.

This unit is intended for commercial use only—NOT for household use.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

All Models

Hatco Snack Systems consist of an easy-to-clean stainless steel frame and removable/interchangeable aluminum cooking plates. The standard, installed cooking plates are for round, Belgian-style waffles. These plates produce waffles that are 7" (178 mm) in diameter and 1" (25 mm) thick. Additional cooking plates for a variety of different baked and grilled food product are available as accessories. These additional plates include:

Panini

Donut

Chelky

Sandwich

Coffee Bean

Freestyle Waffle

NOTE: Refer to the OPTIONS AND ACCESSORIES section for information regarding available cooking plates as well as other items.

Snack Systems feature a Power I/O (on/off) switch on the back, a multi-function control panel, and a top plate adjustment knob. All units are equipped with a factory attached 6' (1829 mm) power cord and plug.

SNACK-1 Model

This model is a single head Snack System.

SNACK-2 Model

This model is a dual head Snack System. The dual head Snack System allows the versatility of having different style cooking plates installed on each head.

SNACK-1 Control Panel Top Plate Adjustment Knob Power I/O Switch (on back) SNACK-2 SNACK-1 SNACK-2 Handle

Snack Systems

MODEL DESIGNATION

SNACK - x Snack System ———— 1 = Single Head 2 = Dual Head

Plug Configurations

Units are supplied from the factory with an electrical cord and plug. Plugs are supplied according to the application.

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

NOTE: Receptacle not supplied by Hatco.

NEMA 5-15P

NEMA 5-20P
Plug Configurations

Electrical Rating Chart

Model Voltage Watts Amps Plug Configuration Unit Weight
SNACK-1 120	900	7.5 NEMA	5-15P 16 lbs. (7 kg)
SNACK-2 120*	1800	15 NEMA	5-15P, NEMA	5-20P 33 lbs. (15 kg)

* 120 V Canadian units operate at 1800 W and 15 A with a NEMA 5-20P plug configuration.

Dimensions

Model	Width (A)	Depth (B)	Height (C)	Footprint Width (D)	Footprint Depth (E)
SNACK-1	10-7/16" (265 mm)	17-9/16" (446 mm)	8-1/16" (204 mm)	8-1/4" (209 mm)	11-3/16" (284 mm)
SNACK-2	21-1/8" (537 mm)	17-9/16" (446 mm)	8-1/16" (204 mm)	18-1/4" (463 mm)	11-3/16" (284 mm)

A C D

Front View

B E

Side View

General

Hatco Snack Systems are shipped pre-assembled and ready to use. Care should be taken when unpacking the shipping carton to avoid damage to the unit. The following installation procedure must be performed before connecting electricity and operating the unit.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ F ( 21^ C).

FIRE HAZARD:

• Locate unit a minimum of 2" (51 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
• Do not obstruct air ventilation openings on outer housing of unit. Unit combustion or malfunction may occur.
• Inspect the shipping carton for obvious signs of transit damage. If damaged, inform the freight company immediately. CAUTION! Stop! Do not attempt to use unit if damaged. Contact Hatco for assistance.
• Remove the unit and any loose components/accessories from the shipping carton. The following loose components are included with every Snack System:
• Cleaning Brush

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

1. Remove tape and protective packaging from all surfaces of the unit.
2. Make sure to remove all protective film from the stainless steel surfaces.
3. Inspect the unit for freight damage such as dents in housing or broken handles. If damaged, inform the freight company immediately. CAUTION! Stop! Do not attempt to use unit if damaged. Contact Hatco for assistance

CAUTION

Locate unit at proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.

NOTICE

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures and grease could cause damage to unit.

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.

1. Place the unit in the desired location.

- Locate the unit in an area where the ambient air temperature is constant and a minimum of 70^ (21^) . Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods and air conditioning ducts).

• Make sure the unit is at the proper counter height in an area convenient for use.
• Make sure the countertop is level and strong enough to support the weight of the unit and food product.

- Make sure all the feet on the bottom of the unit are positioned securely on the countertop.

1. Install the desired cooking plates, if necessary. Refer to the "Changing Cooking Plates" procedure in this section, if necessary.

Changing Cooking Plates

Use the following procedures to change the cooking plates on the Snack System.

Removing Cooking Plates

1. Make sure the unit is off, unplugged, and completely cool.
2. Open the Snack System.
3. Using the included removal tool, remove the top cooking plate.

a. While supporting Button the top plate, insert the removal tool into the hole, and push in the release button until the locking tab releases the plate.
b. Angle the top plate out and down to release the back of the plate from the rear tab.

Using the included removal tool, remove the bottom cooking plate.

a. Insert the removal tool into the hole, and push in the release button until the locking tab releases the plate.
b. Angle the top plate up and toward the back of the unit to release the back of the plate from the rear tab.

Installing Cooking Plates

1. Make sure the unit is off, unplugged, and completely cool.
2. Install the desired bottom cooking plate.

a. While holding the bottom plate at an angle, align the hole in the back of the plate with the rear tab on the unit. Move the back of the plate slightly side-to-side until the hole seats in the rear tab.

b. Carefully lower the front of the bottom plate down onto the locking tab, and push down until the tab locks into the hole on the plate. A slight side-to-side motion may be necessary to engage the locking tab.

1. Install the corresponding top cooking plate.

a. While holding the top plate at an angle, align the hole in the back of the plate with the rear tab on the unit. Move the back of the plate slightly side-to-side until the hole seats in the rear tab.
b. Carefully move the front of the top plate toward the unit onto the locking tab, and push in until the tab locks into the hole on the plate. A slight side-to-side motion may be necessary to engage the locking tab.

General

Hatco Snack Systems are designed for ease of operation and versatility. Use the following information and procedures to operate a Snack System.

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

Operator Controls

The following are descriptions of the controls used to operate the Snack System. Controls are located on the control panel as well as on the back and side of the unit.

Power I/O Switch

The Power I/O (on/off) switch controls power to the unit. It is located on the back of the unit. Use the Power I/O switch for daily or long-term shutdown of the unit.

LED Display

The LED display shows time, temperature, and error information for the unit. Time is shown as "minutes:seconds".

Standby Button

The lighted Standby button ( ) toggles the unit between operating mode and standby mode. Use standby mode for short-term shutdown of the unit.

• In standby mode, the light will be red.
• In operating mode, the light will be green.

Preset Buttons

Four separate Preset buttons enable the storage of four different cooking cycles. A cooking cycle is made up of temperature, time, and top element power percentage. Press the desired Preset button to select a programmed cooking cycle. The indicator light above the selected preset will illuminate. The Preset buttons are set at the factory to the following setpoints:

1 = 375°F (190°C) / 03:30 / 100% (Waffles, Panini)
2 = 340°F (170°C) / 04:00 / 80% (Donut, Coffee Bean)
3 = 310°F (155°C) / 06:00 / 100% (Chelky, other pastries)
4 = 340°F (170°C) / 04:00 / 70% (other cake batter product)

NOTE: The temperature range of the unit is 220^-425^ ( 104^-218^ ). The timer setting range of the unit is 0:10–10:00. Refer to “Programming the Snack System” in this section for more information and to make adjustments to these settings.

Arrow Buttons

The Arrow buttons (☐) are used to change time and temperature settings.

• Press the button to increase a time or temperature setting.
• Press the button to decrease a time or temperature setting.

Enter Button

The Enter button ( ) starts a cooking cycle and resets the timer at the end of a cycle.

Top Plate Adjustment Knob

The top plate adjustment know allows the rear height of the top cooking plate to be adjusted. Adjustment to the height may be required by the style of cooking plates installed on the unit. Setting the plate too low may result in compression of the food product.

- After changing cooking plates, use the top plate adjustment knob to set the rear height of the top cooking plate so that it just makes contact with the bottom plate.

Operating the Unit

Startup

1. Make sure the correct cooking plates are installed on the Snack System. Refer to the INSTALLATION section for details on changing cooking plates, if necessary.
2. Clean the cooking plates thoroughly with warm water and mild soap before their first use.
3. Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.

• Do not come in contact with cooking plates during operation. Both plates are very hot.

• Move the Power I/O switch located on the back of the unit to the "I" (on) position to turn on power to the unit.

- A beep will sound and the light on the button will illuminate red (standby mode).

Power I/O Switch

Standby Button LED Display Arrow Buttons SUNTEC® 03:30 1 2 3 4 Preset Buttons Enter Button SNACK SYSTEM www.hatcocorp.com

Control Panel

1. Press the button to turn on the Snack System (operating mode).

- A beep will sound and the button will illuminate green.

- The LED display will flash the active setpoint temperature followed by the current temperature of the unit, and preheating will begin.

1. Press the desired button that corresponds to the installed cooking plates.

- The indicator light above the selected preset will illuminate.

- The LED display will flash the setpoint temperature of the Preset button, followed by the current temperature of the unit.

1. Using the included heat-resistant cleaning brush, carefully apply an oil-based, non-stick shortening evenly onto each cooking plate. Make sure the shortening makes it to the bottoms of the grooves in each plate.

2. Close the Snack System and allow to heat for 30 minutes.

- When beeps will sound and the LED display will show the current timer setting. Continue to allow the unit to heat for the full 30 minutes to season the plates.

1. Open the Snack System and spread batter onto the bottom cooking plate. The amount of batter will be determined by the type of batter and the style of the installed cooking plates.

2. Close the Snack System, and press the button to start the timer.

3. When cooking is complete, several beeps will sound and the LED display will flash zeros.

- Touch the button to reset the timer.

1. Carefully open the Snack System and immediately remove the food product using a pair of tongs or other appropriate utensil.

2. Discard the food product.

- The first baked food product after startup will soak up excess shortening, preparing the Snack System for cooking.

IMPORTANT NOTE

Perform the entire "Startup" procedure each time the Snack System is turned on. Seasoning the cooking plates and discarding the first baked food product are important steps toward ensuring quality product, non-stick operation, and ease of cleanup.

1. Continue cooking food product.

- If product begins sticking to the cooking plates, spray the top and bottom cooking plates lightly with an oil-based food release spray. Continue to spray the plates in between product as needed.

Cooking Waffles

1. Make sure the "Startup" procedure is complete.

2. Open the Snack System, and spread waffle batter onto the bottom cooking plate. The amount of batter will be determined by the type of batter and the size of the cooking plates.

3. Close the Snack System, and press the button to start the timer.

4. When the cooking cycle is complete, several beeps will sound and the LED display will flash zeros.

- Touch the - button to reset the timer.

1. Carefully open the Snack System, and immediately remove the waffle using a pair of tongs or other appropriate utensil.

2. Continue to cook waffles by repeating steps 2–5 of this procedure.

- If the waffles begin sticking to the cooking plates, spray the top and bottom cooking plates lightly with an oil-based food release spray. Continue to spray the plates in between waffles as needed.

Handle Top Cooking Plate Bottom Cooking Plate Bottom Locking Tab Bottom Release Button Top Plate Adjustment Knob

Snack System in open position (shown with Belgian Waffle plates).

Standby Shutdown

Use standby shutdown to put the unit in standby mode during extended periods of non-use.

1. Press the ⏻ button to shut down operation and put the unit into standby mode. The light will be red.

• The heating elements and LED display will shut down.

Daily Shutdown

Use the following procedure to shutdown the unit at the end of each day.

1. Press the ⏻ button to shut down operation and put the unit into standby mode.

2. Move the Power I/O switch located on the back of the unit to the "O" (off) position to turn off power to the unit.

3. Perform the "Daily Cleaning" procedure in the MAINTENANCE section of this manual.

Cooking Tips

Use the following tips for optimal performance of the Snack System.

• Always allow temperature adjustment time when changing between setpoint temperatures.
• Some experimentation with time and temperature settings will be required for a specific batter or dough.

- Because the food is in direct contact with the cooking plate surfaces for most of the cook time, slightly lower temperatures than regular oven cooking temperatures are recommended. A good place to start is 340°F (170°C).

- Make sure to season the non-Teflon cooking plates properly before use (refer to the "Startup" procedure in this section).

- Always clean the cooking plates thoroughly with mild soap and water after each use.

- The Snack System is capable of cooking most batters and doughs that normally would be cooked in a regular oven—this includes: bread and pizza doughs; laminated doughs (croissant); many pastry doughs (excluding Filo dough); and various cake batters.

- Avoid additions to wet batter such as chocolate chips. Contact with the cooking plates when they sink through the batter will lead to burning. These types of ingredients can be used as a dough filling when the dough completely encases the filling.

- Cooking breadsticks with bread/pizza dough on the Chelky cooking plates can take up to eight minutes.

- Croissant dough and puff pastry generally take four to six minutes. High fat doughs (like croissant dough) may benefit from by using a lower cooking temperature (320°F [160°C]).

- Allow all products to cool for a few minutes before serving. The contents may be extremely hot and under pressure from steam generated inside during the cooking cycle.

- During programming of the Preset buttons, top cooking plate power adjustment is allowed to reduce the power percentage of the top cooking plate. This is designed for food product where more browning is desirable on the bottom side.

Changing Between Fahrenheit and Celsius

1. Make sure the unit is in standby mode. Refer to the "Standby Shutdown" procedure in this section.

2. Press and hold the button for three seconds.

- A beep will sound, and the LED display will show either "F" or "C" to indicate the active unit of measure.

Programming the Snack System

The Snack System is capable of storing 4 different cooking cycles using the Preset buttons (1 2 3 4). A cooking cycle consists of three different settings: temperature, time, and top cooking plate power. Use the following procedure to program a Preset button.

NOTE: During programming, the LED display toggles through all three settings. If each setting does not require adjustment, toggle through the correct setting(s) without changing the value.

NOTE: After eight seconds of inactivity during programming, the unit will save all changes made and revert to showing the current timer setting.

1. With the unit in operating mode, press and hold the desired button for three seconds.

- The LED display will flash the current setpoint temperature.

1. Press the or button to increase or decrease the setting to the desired setpoint temperature.

2. Press the button.

- The two characters that represent "minutes" will flash on the LED display.

1. Press the or button to increase or decrease the setting to the desired number of minutes.

2. Press the button.

- The two characters that represent "seconds" will flash on the LED display.

1. Press the or button to increase or decrease the setting to the desired number of seconds.

2. Press the button.

- The top element power percentage will flash on the LED display (example = "P :10"). The last two digits indicate the percentage as 1–10, which corresponds to 10%–100%.

1. Press the or button to increase or decrease the setting to the desired power percentage.

NOTE: The adjustable top cooking plate power percentage allows the versatility to cook specific types of food product. Experimentation with this setting for different types of batter/dough will be required.

1. Press the button.

2. Programming is saved and complete.

3. If the setpoint temperature was not changed, the LED display will show the current timer setting.
4. If the setpoint temperature was changed, the LED display will show the current timer setting, and the unit will begin adjusting to the new setpoint temperature.

NOTE: The unit will operate normally during the temperature adjustment period after a setpoint temperature change.

General

Hatco Snack Systems are designed for maximum durability and performance with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into unit.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

NOTICE

For steel surfaces, use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

Daily Cleaning

To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.

WARNING

Submerging or saturating unit with water may cause serious injury, will damage the unit, and void unit warranty.

CAUTION

BURN HAZARD: Allow unit to cool before performing any cleaning, adjustments, or maintenance.

1. Perform the "Daily Shutdown" procedure in the OPERATION section, unplug the power cord, and allow the unit to cool completely.
2. Brush or wipe all crumbs, oil, etc. from both cooking plates.
3. Wipe clean the cooking plates with a non-abrasive, damp cloth. Wipe dry with a non-abrasive, dry cloth.
4. Wipe clean all components of the hinge area and the handle with a non-abrasive, damp cloth. Wipe dry with a non-abrasive, dry cloth.
5. Wipe all exterior surfaces of the unit with a non-abrasive cloth dampened in warm water and a mild soap. Stubborn stains may be removed with a good stainless steel cleaner. Hard to reach areas should be cleaned with a small brush and mild soap.
6. Wipe the unit thoroughly using a non-abrasive cloth dampened in warm water only.
7. Dry the unit using a clean, dry, non-abrasive cloth.
8. Using a heat-resistant cooking brush, apply an oil-based, non-stick shortening evenly onto each cooking plate. Make sure the shortening makes it to the bottoms of the grooves in each plate.
   NOTE: A cleaning brush for spreading shortening and cleaning the cooking plates is available as an accessory. See OPTIONS AND ACCESSORIES for details.

WARNING

This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom Probable Cause Corrective Action
Unit turned “On”, but no heat. Unit in standby mode.		Press the button to turn on the unit. The light on the button will be green.
		Heating element(s) defective.
		Temperature controller defective.
Unit not hot enough. Setpoint temperature too low. Increase the setpoint temperature.
			Heating element(s) defective. Contact Authorized Service Agent or Hatco for assistance.
Unit not working at all.	Unit not turned on.	Review “Operating the Unit” in the OPERATION section of this manual.
	Unit not plugged in. Plug unit into proper power supply.
	Circuit breaker tripped. Reset circuit breaker. If circuit breaker continues to trip, contact an Authorized Service Agent or Hatco for assistance.
	Temperature controller defective. Contact Authorized Service Agent or Hatco for assistance.

Error Codes

The following error codes may appear on the digital display to indicate an error in the operating condition of the unit.

E1 = Control board temperature sensor is over temperature. Turn off unit and allow to cool. Make sure ventilation openings on unit are not blocked. Restart unit. If error happens again, contact Authorized Service Agent or Hatco for assistance.

E3 = Heat sink temperature sensor is over temperature. Turn off unit and allow to cool. Make sure ventilation openings on unit are not blocked. Restart unit. If error happens again, contact Authorized Service Agent or Hatco for assistance.

E2 = Cooking plate temperature sensor is out of operating range. If the plate sensing circuit measures a temperature either below 50^ F ( 10^ C) or above 500^ F ( 260^ C), the unit will shut down. Turn off unit and allow to cool. Restart unit. If error happens again, contact Authorized Service Agent or Hatco for assistance.

Troubleshooting Questions?

If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:

Telephone: [phone] or 414-671-6350

e-mail: [e-mail]

Cooking Plates

Additional cooking plates for a variety of different baked and grilled food product are available as accessories. These additional plates include:

Item No. Description

PANINI ...... Panini Cooking Plates

4DONUTTF ...... Donut Cooking Plates, 4 donut, Teflon

5CHELKY.....Chelky Cooking Plates, 5 chelky

SANDWICHTF ... Sandwich Cooking Plates, Teflon

Item No. Description

12BEANTF......Coffee Bean Cooking Plates, 12 bean, Teflon

FREESTYLE ..... Freestyle Waffle Cooking Plates

RBELGIAN.....Belgian Waffle Cooking Plates, round, 7" (178 mm)

Chelky Plates TopBottom

Donut Plates TopBottom

Panini Plates TopBottom

Coffee Bean Plates TopBottom

Freestyle Waffle Plates TopBottom

Sandwich Plates Belgian Waffle Plates

Cleaning Brush

A heat-resistant cleaning brush is available as an accessory for easy cleaning of the cooking plates.

WM-BRUSH ....Cleaning Brush

1. PRODUCT WARRANTY

Hatco warrants the products that it manufactures (the "Products") to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco's written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product's purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.

Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:

a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

Conveyor Toaster Elements (metal sheathed)

Drawer Warmer Elements (metal sheathed)

Drawer Warmer Drawer Rollers and Slides

Strip Heater Elements (metal sheathed)

Display Warmer Elements (metal sheathed air heating)

Holding Cabinet Elements (metal sheathed air heating)

Heated Well Elements — HW and HWB Series (metal sheathed)

b) Two (2) Year Parts and Labor Warranty:

Induction Ranges

Induction Warmers

c) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:

3CS and FR Tanks

d) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:

Electric Booster Heater Tanks

Gas Booster Heater Tanks

e) Ninety (90) Day Parts-Only Warranty:

Replacement Parts

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

2. LIMITATION OF REMEDIES AND DAMAGES

Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely, at Hatco's option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, "refurbished" means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer's sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.

NEMA 5-15P NEMA 5-20P

DANGER DE DÉCHARGE ÉLECTRIQUE: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C).

DANGER D'INCENDIE:

1. GARANTIE DU PRODUIT

Byassee Equipment Co. Phoenix 602-252-0402

CALIFORNIA

Industrial Electric Commercial Parts & Service, Inc. Huntington Beach 714-379-7100

Chapman Appl. Service San Diego 619-298-7106 P & D Appliance Commercial Parts & Service, Inc. S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair Jacksonville 904-725-7800

Whaley Foodservice Repair Orlando 407-757-0851

B.G.S.I./Heritage Pompano Beach 954-971-0456

Comm. Appliance Service Tampa 813-663-0313

GEORGIA

Heritage Service Group Norcross 866-388-9837

HAWAII

Burney's Comm. Service, Inc. Honolulu 808-848-1466 Food Equip Parts & Service Honolulu 808-847-4871

ILLINOIS

Parts Town Addison 708-865-7278

Eichenauer Elec. Service Decatur 217-429-4229

Midwest Elec. Appl. Service Elmhurst 630-279-8000 Cone's Repair Service Moline 309-797-5323

IOWA

Goodwin Tucker Group Des Moines 515-262-9308

KENTUCKY

Tech 24 Lexington 859-254-8854

Tech 24 Louisville 502-451-5411

LOUISIANA

Chandlers Parts & Service Baton Rouge 225-272-6620

MARYLAND

Electric Motor Service Baltimore 410-467-8080

MASSACHUSETTS

Ace Service Co., Inc. Needham 781-449-4220

MICHIGAN

Bildons Appliance Service Detroit 248-478-3320

Commercial Kitchen Service Bay City 989-893-4561

Midwest Food Equip. Service Grandville 616-261-2000

MISSOURI

General Parts Kansas City 816-421-5400

Commercial Kitchen Services St. Louis 314-890-0700

Kaemmerlen Parts & Service St. Louis 314-535-2222

NEBRASKA

Anderson Electric Omaha 402-341-1414

NEVADA

Burney's Commercial Las Vegas 702-736-0006

Hi. Tech Commercial Service N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair Fairfield 973-575-9145 Service Plus Flanders 973-691-6300

NEW YORK

Alpro Service Co. Maspeth 718-386-2515 Duffy's - AIS Buffalo 716-884-7425

3Wire Plattsburgh 800-634-5005

Duffy's - AIS Sauquoit 800-836-1014

J.B. Brady, Inc. Syracuse 315-422-9271

NORTH CAROLINA

Authorized Appliance Charlotte 704-377-4501

OHIO

Akron/Canton Comm. Svc. Inc. Akron 330-753-6634

Tech 24 Cincinnati 513-772-6600

Commercial Parts and Service Columbus 614-221-0057

Electrical Appl. Repair Service Brooklyn Heights 216-459-8700

E. A. Wichman Co. Toledo 419-385-9121

OKLAHOMA

Hagar Rest. Service, Inc. Oklahoma City 405-235-2184

OREGON

General Parts Group Portland 503-624-0890

PENNSYLVANIA

Elmer Schultz Services Philadelphia 215-627-5401

FAST Comm. Appl. Service Philadelphia 215-288-4800

AIS Commercial Parts and Service Pittsburgh 412-809-0244

K & D Service Co. Harrisburg 717-236-9039

Electric Repair Co. Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co. Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair Lexington 803-996-9900

TENNESSEE

Camp Electric Memphis 901-527-7543

TEXAS

Armstrong Repair Service Houston 713-666-7100

Cooking Equipment Specialist Mesquite 972-686-6666

Commercial Kitchen Repair Co. San Antonio 210-735-2811

UTAH

La Monica's Rest. Equip. Service Murray 801-263-3221

VIRGINIA

Daubers Norfolk 757-855-4097

Daubers Springfield 703-866-3600

WASHINGTON

3Wire Seattle 800-207-3146

WISCONSIN

A.S.C., Inc. Madison 608-246-3160

A.S.C., Inc. Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service Vancouver 604-433-4484

Key Food Equipment Service Victoria 250-920-4888

MANITOBA

Air Rite, Inc. Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd. Moncton 506-855-4228

ONTARIO

R.G. Henderson Ltd. Toronto 416-422-5580

Choquette - CKS, Inc. Ottawa 613-739-8458

QUÉBEC

Choquette - CKS, Inc. Montreal 514-722-2000

Choquette - CKS, Inc. Québec City 418-681-3944

UNITED KINGDOM

Marren Group Northants [phone]

HATCO CORPORATION

P.O. Box 340500

Milwaukee, WI 53234-0500 U.S.A.

800-558-0607 414-671-6350

[e-mail]

www.hatcocorp.com

Register your unit online!

See IMPORTANT OWNER INFORMATION section for details.