KWM18.32CH620 - Waffle Maker Hatco - Free user manual and instructions

USER MANUAL KWM18.32CH620 Hatco

Waffle Makers Gaufriers

KWM Series • Série KWM

Technical line drawings of three different industrial devices with no visible text or symbols

WARNING

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

English = p 2

ADVERTENCIA

Important Owner Information....2

Introduction....2

Important Safety Information....3

Model Description 4

Model Designation 5

Specifications ....5

Plug Configurations 5

Electrical Rating Charts....5

Dimensions....6

Installation....7

General....7

Operation....8

General 8

Control Panel 8

Seasoning the Waffle Plates 8

Operating the Unit 8

Maintenance....10

General....10

Daily Cleaning 10

Removing the Waffle Plates 11

Troubleshooting Guide 14

Options and Accessories 14

Limited Warranty 15

Authorized Parts Distributors ....Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the bottom the unit). Please have this information available when calling Hatco for service assistance.

Model No. ____

Serial No.

Voltage

Date of Purchase

Register your unit!

Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Warranty".

Business

Hours: 7:00 AM to 5:00 PM Monday–Friday,

Central Time (CT)

(Summer Hours — June to September:

7:00 AM to 5:00 PM Monday–Thursday

7:00 AM to 4:00 PM Friday)

Telephone: [phone]

E-mail: [e-mail]

24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 414-671-6350.

Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

Waffle Makers cook continuous, excellent-quality waffles for commercial kitchens and display cooking locations. The adjustable temperature control enables operators to cook consistent quality waffles from a variety of different batters. Exclusive, removable top and bottom heating element packs provide exceptional heat distribution over the entire waffle plate surface. The Waffle Maker's easy clean System ^® provides quick removal and easy cleaning of the waffle plates.

Waffle Makers are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides installation, safety, and operating instructions for Waffle Makers. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a maximum of 104^ (40°C).
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into unit.
• Do not pull unit by power cord.
• Do not allow power cord to hang over edge of counter.
• Discontinue use if power cord is frayed or worn.
• Do not attempt to repair or replace a damaged power cord. Cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

EXPLOSION HAZARD: Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.

Make sure all operators have been instructed on the safe and proper use of the unit.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.

Never leave unit unattended during use.

Do not use unit for any purpose other than for which it is designed.

WARNING

FIRE HAZARD:

• Locate unit a minimum of 8" (203 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
• Do not obstruct air ventilation openings on outer housing of unit. Unit combustion or malfunction may occur.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 414-671-6350.

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.
• Do not come in contact with waffle plates during operation. Both plates are very hot.
• Allow unit to cool before performing any cleaning, adjustments, or maintenance.

Locate unit at proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.

NOTICE

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures and grease could cause damage to unit.

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.

For steel surfaces, use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.

Do not attempt to cool hot waffle plates quickly, such as by immersing in water. Damage to plates will occur.

This unit is intended for commercial use only—NOT for household use.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

All Models

Waffle Makers consist of an easy-to-clean stainless steel frame. The units feature removable cast iron waffle plates, an adjustable Temperature Control(s) with a range from 120°F–570°F (50°C–300°C), a power indicator, a heating indicator, and a removable drip tray. Waffle plates are available for Brussels (Belgian—square or round), Liège, churros, or bubble-style waffles.

KWM09 Models

These models are designed with 90° hinged waffle plates and are equipped with a factory attached 6' (1829 mm) power cord and plug. This style of waffle maker is designed for reheating pre-cooked waffles.

Top Waffle Plate Bottom Waffle Plate Drip Tray Power Indicator Heating Indicator Temperature Control

KWM09 Models (Brussels waffle plates shown)

KWM18 Models

These models are designed with 180° hinged waffle plates and are equipped with a factory attached 6' (1829 mm) power cord and plug. This style of waffle maker is designed for cooking waffles from batter/dough as well as reheating pre-cooked waffles.

Rear Waffle Plate Front Waffle Plate Front Drip Tray Power Indicator Heating Indicator Temperature Control Rear Drip Tray

KWM18 Models (Brussels waffle plates shown)

KWMSL Models

These models are designed with a swivel system that rotates the waffle plates 180° and are equipped with a detachable 6' (1829 mm) power cord and plug. This style of waffle maker is designed for cooking waffles from batter/dough as well as reheating pre-cooked waffles.

Detachable Power Cord Heating Indicator Power Indicator Temperature Control Top Waffle Plate Bottom Waffle Plate Drip Tray

KWMSL Models (Liège waffle plates shown)

Refer to the OPTIONS AND ACCESSORIES section for additional items available with Waffle Makers.

graph TD
    A["K W M xx - x xx xx"] --> B["Waffle Maker"]
    A --> C["Waffle Plate Dimple Count: 35 = 3 x 5 Brussels"]
    A --> D["Waffle Plate Style: BR = Brussels (Belgian)"]
    A --> E["Waffle Plate Style: MBR = Mini Brussels (Belgian)"]
    A --> F["Waffle Plate Style: RO = Round Brussels"]
    A --> G["Waffle Plate Style: LG = Liège"]
    A --> H["Waffle Plate Style: BU = Bubble"]
    A --> I["Waffle Plate Style: CH = Churro"]

SPECIFICATIONS

Plug Configurations

Units are supplied from the factory with an electrical cord and plug. Plugs are supplied according to the application.

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

NOTE: Receptacle not supplied by Hatco.

NEMA 5-15P NEMA 6-20P

Plug Configurations

Electrical Rating Chart

Model Voltage	Watts Amps Plug Configuration Unit Weight
KWM09-1BR46	120 V 1440	W 12 A NEMA 5-15P			37 lbs. (17 kg)
KWM09-1LG47
KWM09-1BR46 208-240 V †		1352–1800 W 6.5–7.5 A NEMA 6-20P
KWM18-1BR35	120 V 1440	W 12 A NEMA 5-15P			40 lbs. (18 kg)
KWM18-MBR43515
KWM18-1BR46	208–240 V†	1352–1800 W 6.5–7.5 A NEMA 6-20P
KWM18-1LG47	120 V 1440	W 12 A NEMA 5-15P
	208–240 †	1352–1800 W 6.5–7.5 NEMA 6-20P
KWM18-1RO7	120 V 1440	W 12 A NEMA 5-15P			53 lbs. (24 kg)
KWM18-1BU
KWM18-16CH 44 lbs. (20 kg)
KWM18-2BR46	208–240 V†	2704–3600 W	13–15 A	NEMA 6-20P	78 lbs. (35 kg)
KWM18-2LG47
KWM18-32CH
KWMSL-4BR46	208–240 V†	1953–2600 W	9.4–11.3 A	NEMA 6-20P	68 lbs. (31 kg)
KWMSL-2LG413

† Unit is designed to operate on supply voltages between 208 V and 240 V.

Dimensions

Model	Overall Width (A)	Overall Depth (B)	Height (C)	Footprint Width (D)	Footprint Depth (E)	Unit Width (F)	Unit Depth (G)
KWM09-1BR46	15" (380 mm)	18-11/16" (473 mm)	9-1/8" (232 mm)	9-5/8" (243 mm)	9-11/16" (245 mm)	10-1/4" (260 mm)	12-7/16" (315 mm)
KWM09-1LG47
KWM18-1BR35	16-15/16" (430 mm)	23-3/16" (589 mm)	9-1/8" (232 mm)	9-5/8" (243 mm)	14-9/16" (369 mm)	10-1/4" (260 mm)	17-3/8" (440 mm)
KWM18-1BR46
KWM18-MBR43515
KWM18-1LG47
KWM18-16CH	16-5/8" (422 mm)	23-5/8" (599 mm)		9-11/16" (246 mm)	14-11/16" (372 mm)
KWM18-1RO7	16-3/8" (415 mm)	26-1/16" (662 mm)	9-1/8" (232 mm)	9-5/8" (243 mm)	16-15/16" (429 mm)	10-1/4" (260 mm)	19-11/16" (500 mm)
KWM18-1BU	16-5/8" (422 mm)	23-5/8" (599 mm)			14-9/16" (369 mm)		17-3/8" (440 mm)
KWM18-2BR46	29-3/16" (740 mm)	23-5/8" (599 mm)	9-1/8" (232 mm)	19-13/16" (503 mm)	14-9/16" (369 mm)	20-1/2" (520 mm)	17-3/8" (440 mm)
KWM18-2LG47
KWM18-32CH	28-3/8" (720 mm)			19-15/16" (506 mm)	14-11/16" (372 mm)
KWMSL-4BR46	N/A	17-3/16" (436 mm)	16-3/16" (410 mm)	19-1/2" (495 mm)	12-3/4" (323 mm)	13-7/16" (340 mm)	9-1/16" (230 mm)
KWMSL-2LG413

A F C D

KWM09 Models

Waffle Makers are shipped pre-assembled and ready for seasoning prior to their first use. Care should be taken when unpacking the shipping carton to avoid damage to the unit. The following installation procedure must be performed before connecting electricity and operating the unit.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a maximum of 104^ F ( 40^ C).

FIRE HAZARD:

• Locate unit a minimum of 8" (203 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.

• Do not obstruct air ventilation openings on outer housing of unit. Unit combustion or malfunction may occur.

• Inspect the shipping carton for obvious signs of transit damage. If damaged, inform the freight company immediately. CAUTION! Stop! Do not attempt to use unit if damaged. Contact Hatco for assistance.

• Remove the unit and any loose components/accessories from the shipping carton. The following loose components are included in every Waffle Maker (excluding models KWMSL-4BR46 and KWMSL-2LG413):

- Handles

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

1. Remove tape and protective packaging from all surfaces of the unit.
2. Make sure to remove all protective film from the stainless steel surfaces.
3. Inspect the unit for freight damage such as dents in housing or broken knobs. If damaged, inform the freight company immediately.

CAUTION

Locate unit at proper counter height in an area that is convenient for use. Location should be level and strong enough to support weight of unit and contents.

NOTICE

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures and grease could cause damage to unit.

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.

1. Place the unit in the desired location.

2. Locate the unit in an area where the ambient air temperature is constant and a maximum of 104^ (40^) . Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods and air conditioning ducts).

3. Make sure the unit is at the proper counter height in an area convenient for use.
4. Make sure the countertop is level and strong enough to support the weight of the unit and food product.

5. Make sure all the feet on the bottom of the unit are positioned securely on the countertop.

6. Install the handles into the waffle plates, if necessary.

7. Thread a handle into the hole on the front of each waffle plate. Tighten securely.

8. Make sure the drip tray(s) is in position on the base of the waffle maker.

Drip Tray Handle Hole Drip Tray Base Drip Tray

Installing the handles and drip trays

General

Waffle Makers are designed for ease of operation. Use the following information and procedures to operate a Waffle Maker.

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

Control Panel

The following are descriptions of the controls used to operate a Waffle Maker. All controls are located on the control panel at the front of the unit.

Power Indicator

The Power Indicator illuminates when the unit is on.

Heating Indicator

The Heating Indicator illuminates when the heating elements are on and heating the waffle plates.

Temperature Control

The Temperature Control controls the power to the unit as well as the temperature setting. Turn the Temperature Control clockwise to turn on and increase the temperature setting. Turn the Temperature Control counterclockwise to decrease the temperature setting and turn off the unit. The temperature range of the unit is 120^-570^ ( 50^-300^ ).

Seasoning the Waffle Plates

Use the following procedure to season the cast iron waffle plates before using the waffle maker for the first time.

1. Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
2. Make sure the drip tray(s) is in position on the base of the waffle maker.

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.
• Do not come in contact with waffle plates during operation. Plates are very hot.
• Turn the Temperature Control clockwise to the 570°F (300°C) temperature setting.

• Both the Power Indicator and the Heating Indicator will illuminate.

• Allow the unit to heat for 40 minutes.

• Turn the Temperature Control counterclockwise to the 520^ F ( 270^ C) temperature setting.
• Allow the unit to adjust to the new temperature for approximately 5 minutes.
• Using a heat-resistant, food-safe cooking brush; carefully apply an oil-based, non-stick shortening evenly onto each waffle plate. Make sure the shortening makes it to the bottoms of the grooves in each plate.

NOTE: Do not leave excess shortening in the bottoms of the groves.

1. Leave the waffle maker open, and allow the unit to heat for 15 minutes.
2. Apply a second layer of shortening.
3. Allow the unit to heat for 15 minutes.
4. Turn the Temperature Control completely counterclockwise to the off position.

Operating the Unit

NOTE: Make sure to perform the "Seasoning the Waffle Plates" procedure before the first use of the waffle maker.

Startup

1. Plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
2. Make sure the drip tray(s) is in position on the base of the waffle maker.

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Avoid unnecessary contact with unit.
• Do not come in contact with waffle plates during operation. Plates are very hot.
• Turn the Temperature Control clockwise to the desired temperature setting.
• Both the Power Indicator and the Heating Indicator will illuminate.
• Using a heat-resistant cooking brush, carefully apply an oil-based, non-stick shortening evenly onto each waffle plate. Make sure the shortening makes it to the bottoms of the grooves in each plate.

NOTE: Do not leave excess shortening in the bottoms of the groves.

Temperature Control (in "off" position) easy clean System Power Indicator Heating Indicator

Control Panel

1. Close the waffle maker, and allow the unit approximately 20 minutes to reach the operating temperature.
2. The Heating Indicator will go dark when the unit reaches the selected temperature.
3. Open the waffle maker, and spread waffle batter/dough onto the bottom/front waffle plate.
4. For Brussels waffles, fill the waffle plate until the top of the "blocks" are barely covered with batter.
5. For Liège waffles, place the dough onto the waffle plate.
6. For bubble waffles, fill the waffle plate until batter fills all the holes and slightly covers the "flats" in between.
7. Close the waffle maker.
8. For KWM09 models, close the top waffle plate onto the bottom waffle plate.

Handle Top Waffle Plate Bottom Waffle Plate Drip Tray

KWM09 model in open position

- For KWM18 models, close the rear waffle plate onto the front waffle plate. If cooking Brussels or bubble waffles (liquid batter), carefully rotate both waffle plates to the rear position for even distribution of the batter.

NOTE: Hold both handles tightly together when rotating both waffle plates. Do not allow the plates to separate.

Rear Waffle Plate Front Waffle Plate Close rear plate onto front plate. Rotate both plates to rear position.

Using KWM18 models

- For KWMSL models, close the top waffle plate onto the bottom waffle plate, and carefully rotate the waffle plates 180^ counterclockwise for even distribution of the batter.

graph TD
    A["Top Waffle Plate"] --> B["Close top plate onto bottom plate."]
    B --> C["Rotate/swivel plates 180° counterclockwise."]
    C --> D["Bottom Waffle Plate"]

Using KWMSL models

1. Allow the waffle to cook for the appropriate amount of time, determined by the batter/dough recipe. Cook time may need to adjusted after a few trial cooking cycles.
2. Carefully open the waffle maker, and immediately remove the waffle using a waffle pick or other appropriate utensil.

- Place waffles on a cooling rack to maintain crispness.

1. Continue to cook waffles by repeating steps 6–9 of this procedure.

- Brush the waffle plates using just the cooking brush in between each waffle.

- If the waffles begin sticking to the waffle plates, apply a small amount of shortening to the plates using the cooking brush. Use additional shortening on the plates in between waffles as needed.

Shutdown

1. Turn the Temperature Control fully counterclockwise to the "off" position.
2. Perform the "Daily Cleaning" procedure in the Maintenance section of this manual.

General

Waffle Makers are designed for maximum durability and performance with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not steam clean or use excessive water on unit.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• Do not clean unit when it is energized or hot.
• Do not allow liquids to spill into unit.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 414-671-6350.

CAUTION

BURN HAZARD: Allow unit to cool before performing any cleaning, adjustments, or maintenance.

Daily Cleaning

To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.

WARNING

Submerging or saturating unit with water may cause serious injury, will damage the unit, and void unit warranty.

NOTICE

For steel surfaces, use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit.

Do not attempt to cool hot waffle plates quickly, such as by immersing in water. Damage to plates will occur.

Clean unit daily to avoid malfunctions and maintain sanitary operation.

1. Turn the Temperature Control fully counterclockwise to the "off" position, unplug the power cord, and allow the unit to cool.
2. Clean the waffle plates.

NOTE: The cast iron waffle plates are dishwasher-safe. The "Seasoning the Waffle Plates" procedure may need to be performed after washing the plates.

Daily:

a. Brush or wipe all food crumbs, oil, etc. from all waffle plates into the drip tray(s).

b. Wipe the waffle plates using a clean cloth dampened in warm water only.

Weekly (or as determined by carbo buildup):

System

a. Perform the appropriate "Removing the Waffle Plates" procedure in this section.

b. Clean each plate using a wire brush/steel scrub pad, dish soap, and water. Rinse thoroughly with clean water.

NOTE: Eventually, waffles will start to stick due to carbon build-up. Clean the plates thoroughly and perform the "Seasoning the Waffle Plates" procedure. Liège waffles that contain pearl sugar will contribute to increased carbon buildup and will lead to more frequent plate cleaning and re-seasoning.

1. Wipe clean all hinge pins and thumbscrews, with a non-abrasive, damp cloth. Wipe dry with a non-abrasive, dry cloth.
2. Remove, empty, and clean the drip tray(s).

a. Wash the drip tray with warm water and a mild detergent. Rinse with water.
b. Allow the drip tray to air dry, or dry with a soft cloth.

1. Wipe all exterior surfaces of the unit with a non-abrasive cloth dampened in warm water and a mild soap. Stubborn stains may be removed with a good stainless steel cleaner. Hard to reach areas should be cleaned with a small brush and mild soap.

2. Rinse the unit thoroughly using a non-abrasive cloth dampened in warm water only.

3. Dry the unit using a clean, dry, non-abrasive cloth.

4. Reinstall the drip tray(s).
5. Reinstall the waffle plates. To reinstall, reverse the "Removing the Waffle Plates" procedure in this section.

Removing the Waffle Plates

Non-Swivel Models

Use the following procedure to remove the waffle plates for cleaning.

CAUTION

BURN HAZARD: Allow unit to cool before performing any cleaning, adjustments, or maintenance.

1. Turn the Temperature Control fully counterclockwise to the "off" position, unplug the power cord, and allow the unit to cool.
2. For KWM18 models, rotate both waffle plates to the front position.
3. Remove the top/rear heating element assembly.
   a. Remove the two thumbscrews on the cover of the top/rear heating element assembly.
   b. Lift the top/rear heating element assembly off of the top/rear waffle plate and set aside. The power coil still will be attached between the element assembly and the base of the unit.

Power Coil Thumbscrew Top Heating Element Assembly Top Waffle Plate

Removing Thumbscrews and the Top/Rear Heating Element Assembly (KWM09 model shown)

1. Remove the bottom/front heating element assembly. For KWM09 models:

a. Holding both waffle plate handles in one hand, rotate and hold both waffle plates up in the vertical position.
b. Flip over the drip tray and reposition on the base of the unit.
c. Using the other hand, remove the two thumbscrews on the cover of the bottom heating element assembly.
d. Remove the bottom heating element assembly from the bottom waffle plate and set aside.
e. Rotate both waffle plates back down onto the flipped drip tray.

Bottom Heating Element Assembly Thumbscrew Drip tray flipped over.

Removing Thumbscrews and the Bottom Heating Element Assembly—KWM09 Models

For KWM18 models:

a. Flip over the rear drip tray and reposition on the base of the unit.
b. Rotate both waffle plates to the rear position on top of the flipped drip tray.
c. Remove the two thumbscrews on the cover of the front heating element assembly.
d. Lift the front heating element assembly off of the front waffle plate and set aside.

Thumbscrew Front Heating Element Assembly Drip tray flipped over.

Removing Thumbscrews and the Front Heating Element Assembly—KWM18 Models

1. Remove the thumb nut from one side of the hinge pin.
2. Remove the hinge pin from the hinges on both waffle plates. Note how the waffle plate hinges are positioned together for reassembly.

Thumb Nut Rear View Hinge Pin

Removing the Thumb Nut and Hinge Pin (KWM09 model shown)

1. Remove the waffle plates.

Top Waffle Plate Hinges Bottom Waffle Plate Rear View

Removing the Waffle Plates (KWM09 model shown)

Swivel Models

Use the following procedure to remove swivel waffle plates for cleaning.

CAUTION

BURN HAZARD: Allow unit to cool before performing any cleaning, adjustments, or maintenance.

1. Turn the Temperature Control fully counterclockwise to the "off" position, unplug the power cord, and allow the unit to cool.

2. Disconnect the detachable power cord from the control box mounted to the top waffle plate.

3. Lift the entire waffle maker off of the stand.

4. Remove the top heating element assembly.
   a. Using a hex screwdriver, remove the two hex screws from the top element cover.

Hex Screw Washer Top Element Cover Power Cord

Removing the Top Element Cover

b. Lift the top element cover and control box off of the top waffle plate and set aside. The power coils still will be attached between the control box and both element assemblies.
c. Remove the four, recessed Phillips-head screws from the top heating element assembly, one on each corner.
d. Lift the top heating element assembly off of the top waffle plate and set aside with the top element cover.

Top Element Cover Screw Top Heating Element Assembly Top Heating Element Assembly Top Waffle Plate

Removing the Top Heating Element Assembly

1. Flip over the waffle plates so that the bottom heating element assembly is exposed.

2. Remove the bottom heating element assembly.

a. Using a hex head screwdriver, remove the two hex screws from the bottom element cover.

Hex Screw Washer Bottom Element Cover

Removing the Bottom Element Cover

b. Lift the bottom element cover off of the bottom waffle plate and set aside. The power coils still will be attached between the control box and both element assemblies.
c. Remove the four, recessed Phillips-head screws from the bottom heating element assembly, one on each corner.
d. Lift the bottom heating element assembly off of the top waffle plate and set aside with the bottom element cover.

Bottom Element Cover Screw Bottom Heating Element Assembly Bottom Heating Element Assembly Bottom Waffle Plate

Removing the Bottom Heating Element Assembly

1. The waffle plates are now separated from the heating elements and ready for cleaning.

WARNING

This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom Probable	Cause Corrective Action
Unit turned “On”, but no heat.	Heating element(s) defective.	Contact Authorized Service Agent or Hatco for assistance.
	Temperature Control defective.
Unit not hot enough.	Temperature Control setting too low.	Turn Temperature Control clockwise to increase the temperature setting.
	Heating element(s) defective. Contact Authorized Service Agent or Hatco for assistance.
Unit not working at all.	Unit not turned on.	Reviewing “Operating the Unit” in the OPERATION section of this manual.
	Unit not plugged in. Plug unit into proper power supply.
	Circuit breaker tripped. Reset circuit breaker. If circuit breaker continues to trip, contact an Authorized Service Agent or Hatco for assistance.
	Temperature Control defective. Contact Authorized Service Agent or Hatco for assistance.
Waffles sticking to plates.	Carbon buildup on waffle plates.	Perform the “Weekly” procedure for cleaning the waffle plates in the MAINTENANCE section, followed by the “Seasoning the Waffle Plates” procedure in the OPERATION section.

Troubleshooting Questions?

If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:

Telephone: [phone]

e-mail: [e-mail]

OPTIONS AND ACCESSORIES

Waffle Pick

A waffle pick is available as an accessories for easy removal of cooked waffles from the waffle maker.

WAFLPICK.....Waffle Pick

WARRANTY, EXCLUSIVE REMEDY:

Hatco Corporation (Seller) warrants that the products it manufactures (Products) will be free from defects in materials and workmanship under normal use and service and when stored, maintained, and installed in strict accordance with factory recommendations. Seller's sole obligation to the person or entity buying the Products directly from Seller (Customer) under this warranty is the repair or replacement by Seller or a Seller-authorized service agency, at Seller's option, of any Product or any part thereof deemed defective upon Seller's examination, for a period of: (i) the Warranty Duration from the date of shipment by Seller or (ii) the Warranty Duration from the date of Product registration in accordance with Seller's written instructions, whichever is later. The "Warranty Duration" shall mean the specific periods set forth below for specific Product components, or, to the extent not listed below, eighteen (18) months. Credit for Products or parts returned with the prior written permission of Seller will be subject to the terms shown on Seller's material return authorization form. PRODUCTS OR PARTS RETURNED WITHOUT PRIOR WRITTEN PERMISSION OF SELLER WILL NOT BE ACCEPTED FOR CREDIT. Expenses incurred by Customer in returning, replacing, or removing the Products will not be reimbursed by Seller. If the defect comes under the terms of the limited warranty, the Products will be repaired or replaced and returned to the Customer and the cost of return freight will be paid by Seller. The remedy of repair or replacement provided for herein is Customer's exclusive remedy. Any improper use, alteration, repairs, tampering, misapplication, improper installation, application of improper voltage, or any other action or inaction by Customer or others (including the use of any unauthorized service agency) that in Seller's sole judgment adversely affects the Product shall void this warranty. The warranty expressly provided herein may only be asserted by Customer and may not be asserted by Customer's customers or other users of the Products; provided, however, that if Customer is an authorized equipment dealer of Seller, Customer may assign the warranty herein to Customer's customers, subject to all of the limitations of these Terms, and in such case, the warranty shall be exclusively controlled by Seller in accordance with these Terms. THIS LIMITED WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE EXPRESSLY DISCLAIMED.

One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

Conveyor Toaster Elements (metal sheathed)

Drawer Warmer Elements (metal sheathed)

Drawer Warmer Drawer Rollers and Slides

Food Warmer Elements (metal sheathed)

Display Warmer Elements (metal sheathed air heating)

Holding Cabinet Elements (metal sheathed air heating)

Heated Well Elements — HW, HWB, and HWBI Series

(metal sheathed)

Two (2) Year Parts and Labor Warranty:

Induction Ranges

Induction Warmers

One (1) Year Replacement Warranty:

TPT Pop-Up Toasters

One (1) Year Parts and Labor PLUS Four (4) Years

Parts-Only Warranty:

3CS and FR Tanks

One (1) Year Parts and Labor PLUS Nine (9) Years

Parts-Only Warranty:

Electric Booster Heater Tanks

Gas Booster Heater Tanks

Ninety (90) Day Parts-Only Warranty:

Replacement Parts

Notwithstanding anything herein to the contrary, the limited warranty herein will not cover components in Seller's sole discretion such as, but not limited to, the following: coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing.

WARRANTY REGISTRATION INSTRUCTIONS:

Product registration must be submitted within 90 days from the date of shipment from our factory to qualify for additional coverage. Registration may be submitted through the form on Seller's website, through the form accessible through the QR code on the Product (where available), or by calling Customer Service with the required information at: 800-558-0607 or 414-671-6350.

LIMITATION OF LIABILITY:

SELLER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, COSTS OF SUBSTITUTE PRODUCTS, OR LABOR COSTS ARISING FROM THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, FROM THE PRODUCTS BEING INCORPORATED INTO OR BECOMING A COMPONENT OF ANOTHER PRODUCT, OR FROM ANY OTHER CAUSE WHATSOEVER, WHETHER BASED ON WARRANTY (EXPRESSED OR IMPLIED) OR OTHERWISE BASED ON CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, AND REGARDLESS OF ANY ADVICE OR REPRESENTATIONS THAT MAY HAVE BEEN RENDERED BY SELLER CONCERNING THE SALE, USE, OR INSTALLATION OF THE PRODUCTS, EVEN IF SELLER IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SELLER'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID TO SELLER BY CUSTOMER FOR THE PRODUCTS WITHIN THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO CUSTOMER'S CLAIM. THE LIMITATIONS SET FORTH HEREIN REGARDING SELLER'S LIABILITY SHALL BE VALID AND ENFORCEABLE NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF THE LIMITED REMEDY SPECIFIED IN THESE TERMS.

Seller reserves the right to update these Terms at any time, at its sole discretion, which become binding upon the date of publishing. For the most current version of our full Terms of Sale, see our website at: https://www.hatcocorp.com/terms-of-sale

NEMA 5-15P NEMA 6-20P

B G θ E s

F C D

Modèles KWMSL

B G E

Généralités

Byassee Equipment Co. Phoenix 602-252-0402

CALIFORNIA

Industrial Electric Commercial Parts & Service, Inc. Huntington Beach 714-379-7100

Chapman Appl. Service San Diego 619-298-7106 P & D Appliance Commercial Parts & Service, Inc S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair Jacksonville 904-725-7800

Whaley Foodservice Repair Orlando 407-757-0851

B.G.S.I./Heritage Pompano Beach 954-971-0456

Comm. Appliance Service Tampa 813-663-0313

GEORGIA

Heritage Service Group Norcross 866-388-9837

HAWAII

Burney's Comm. Service, Inc. Honolulu 808-848-1466

Food Equip Parts & Service Honolulu 808-847-4871

ILLINOIS

Parts Town Addison 708-865-7278

Eichenauer Elec. Service Decatur 217-429-4229

Midwest Elec. Appl. Service Elmhurst 630-279-8000

Cone's Repair Service Moline 309-797-5323

IOWA

Goodwin Tucker Group Des Moines 515-262-9308

KENTUCKY

Tech 24 Lexington 859-254-8854

Tech 24 Louisville 502-451-5411

LOUISIANA

Chandlers Parts & Service Baton Rouge 225-272-6620

MARYLAND

Electric Motor Service Baltimore 410-467-8080

MASSACHUSETTS

Ace Service Co., Inc. Needham 781-449-4220

MICHIGAN

Bildons Appliance Service Detroit 248-478-3320

Commercial Kitchen Service Bay City 989-893-4561

Midwest Food Equip. Service Grandville 616-261-2000

MISSOURI

General Parts Kansas City 816-421-5400

Commercial Kitchen Services St. Louis 314-890-0700

Kaemmerlen Parts & Service St. Louis 314-535-2222

NEBRASKA

Anderson Electric Omaha 402-341-1414

NEVADA

Burney's Commercial Las Vegas 702-736-0006

Hi. Tech Commercial Service N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair Fairfield 973-575-9145

Service Plus Flanders 973-691-6300

NEW YORK

Alpro Service Co. Maspeth 718-386-2515

Duffy's - AIS Buffalo 716-884-7425

3Wire Plattsburgh 800-634-5005

Duffy's - AIS Sauquoit 800-836-1014

J.B. Brady, Inc. Syracuse 315-422-9271

NORTH CAROLINA

Authorized Appliance Charlotte 704-377-4501

OHIO

Akron/Canton Comm. Svc. Inc. Akron 330-753-6634

Tech 24 Cincinnati 513-772-6600

Commercial Parts and Service Columbus 614-221-0057

Electrical Appl. Repair Service Brooklyn Heights 216-459-8700

E. A. Wichman Co. Toledo 419-385-9121

OKLAHOMA

Hagar Rest. Service, Inc. Oklahoma City 405-235-2184

OREGON

General Parts Group Portland 503-624-0890

PENNSYLVANIA

Elmer Schultz Services Philadelphia 215-627-5401

FAST Comm. Appl. Service Philadelphia 215-288-4800

AIS Commercial Parts and Service Pittsburgh 412-809-0244

K & D Service Co. Harrisburg 717-236-9039

Electric Repair Co. Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co. Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair Lexington 803-996-9900

TENNESSEE

Camp Electric Memphis 901-527-7543

TEXAS

Armstrong Repair Service Houston 713-666-7100

Cooking Equipment Specialist Mesquite 972-686-6666

Commercial Kitchen Repair Co. San Antonio 210-735-2811

UTAH

La Monica's Rest. Equip. Service Murray 801-263-3221

VIRGINIA

Daubers Norfolk 757-855-4097

Daubers Springfield 703-866-3600

WASHINGTON

3Wire Seattle 800-207-3146

WISCONSIN

A.S.C., Inc. Madison 608-246-3160

A.S.C., Inc. Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service Vancouver 604-433-4484

Key Food Equipment Service Victoria 250-920-4888

MANITOBA

Air Rite, Inc. Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd. Moncton 506-855-4228

ONTARIO

R.G. Henderson Ltd. Toronto 416-422-5580

Choquette - CKS, Inc. Ottawa 613-739-8458

QUÉBEC

Choquette - CKS, Inc. Montreal 514-722-2000

Choquette - CKS, Inc. Québec City 418-681-3944

UNITED KINGDOM

Marren Group Northants [phone]

HATCO CORPORATION

P.O. Box 340500

Milwaukee, WI 53234-0500 U.S.A.

414-671-6350

[e-mail]

www.hatcocorp.com

Register your unit online!

See IMPORTANT OWNER INFORMATION

section for details.