WV60A9900AV - Washing machine SAMSUNG - Free user manual and instructions

USER MANUAL WV60A9900AV SAMSUNG

FlexWash™ User manual WV60A9900A* Untitled-2 1 2021-05-17 2:04:20English English2 Contents Safety information 4 What you need to know about the safety instructions 4 Important safety symbols 4 Important safety precautions 5

CALIFORNIA PROPOSITION 65 WARNING 5

Critical installation warnings 6 Installation cautions 7 Critical usage warnings 7 Usage cautions 9 Critical cleaning warnings 12 Regulatory notice 13 FCC Notice 13 IC Notice 14 Open Source Announcement 15 Installation 16 Unpacking your washer 16 What’s included 17 Installation requirements 19 Step-by-step installation 23 Before you start 32 Initial setup 32 Laundry guidelines 33 Guide to cleaning agents 36 Operations 41 Control panel 41 Operating a cycle 43 Cycle overview 45 Cycle chart 48 Options 51 System Functions 54 Special features 56 SmartThings 58 Untitled-2 2 2021-05-17 2:04:21English English 3 Maintenance 59 General considerations 59 Upper washer 62 Lower washer 65 Troubleshooting 71 Checkpoints 71 Information codes 75 Specifications 78 Fabric care chart 78 Protecting the environment 79 Declaration of conformity 79 Specification sheet 80 Untitled-2 3 2021-05-17 2:04:21English

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English4 Safety information Congratulations on your new Samsung washer. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washer’s many benefits and features. What you need to know about the safety instructions Please read this manual thoroughly to ensure that you know how to safely and efficiently operate the extensive features and functions of your new appliance. Please store the manual in a safe location close to the appliance for future reference. Use this appliance only for its intended purpose as described in this instruction manual. Warnings and Important Safety Instructions in this manual do not cover all possible conditions and situations that may occur. It is your responsibility to use common sense, caution and care when installing, maintaining and operating your washer. Because the following operating instructions cover various models, the characteristics of your washer may differ slightly from those described in this manual and not all warning signs may be applicable. If you have any questions or concerns, contact your nearest service center or find help and information online at www. samsung.com. Important safety symbols What the icons and signs in this user manual mean: WARNING Hazards or unsafe practices that may result in severe personal injury, death and/or property damage. CAUTION Hazards or unsafe practices that may result in personal injury and/or property damage. NOTE Indicates that a risk of personal injury or material damage exists. These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference. Read all instructions before using the appliance. As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it. Untitled-2 4 2021-05-17 2:04:21English

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English 5 Important safety precautions WARNING To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:

1. Read all instructions before using the appliance.

2. Do not wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with

gasoline, dry-cleaning solvents, other flammable or explosive substances as they give off vapors that could ignite or explode.

3. Do not allow children to play on or in the appliance. Close supervision of children is necessary when the

appliance is used near children.

4. Before the appliance is removed from service or discarded, remove the door to the washing or drying

5. Do not reach into the appliance if the drum is moving.

6. Do not install or store this appliance where it will be exposed to the weather.

7. Do not tamper with controls.

8. Do not repair or replace any part of the appliance or attempt any servicing unless specifically

recommended in the user-maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.

9. Do not add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash

water. These substances give off vapors that could ignite or explode.

10. Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used

for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washer or combination washer-dryer, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

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Safety information English6 Critical installation warnings WARNING The installation of this appliance must be performed by a qualified technician or service company.

• Failure to do so may result in electric shock, fire, an explosion, problems with the product, or injury. The appliance is heavy, therefore take care when lifting it. Plug the power cord into a wall socket that meets local electrical specifications. Use the socket for this appliance only, and do not use an extension cord.

• Sharing a wall socket with other appliances, using a power strip, or extending the power cord may result in electric shock or fire.

• Ensure that the voltage, frequency, and current supplied to the washer matches those listed in the product specifications. Failure to do so may result in electric shock or fire. Plug the power plug into the wall socket firmly. Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis.

• Unplug the power plug and clean it with a dry cloth.

• Failure to do so may result in electric shock or fire. Plug the power plug into the wall socket so that the cord is running towards the floor.

• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be damaged and this may result in electric shock or fire. Keep all packaging materials out of the reach of children as these may be dangerous.

• If a child places a plastic bag over his or her head, he or she can suffocate. If the appliance, power plug, or power cord is damaged, contact your nearest service center. This appliance must be properly grounded. Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.

• This may result in electric shock, fire, an explosion, or problems with the product.

• Never plug the power cord into a socket that is not grounded correctly. Make sure that the socket is in accord with local and national regulations. Do not install this appliance near a heater or any flammable material. Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or water (rain drops). Do not install this appliance in a location exposed to low temperatures.

• Frost may cause the tubes to burst. Do not install this appliance in a location where gas may leak.

• This may result in electric shock or fire. Untitled-2 6 2021-05-17 2:04:21English

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English 7 Do not use an electric transformer to power the washer.

• This may result in electric shock or fire. Do not use a damaged power plug, damaged power cord, or loose wall socket.

• This may result in electric shock or fire. Do not pull or bend the power cord excessively. Do not twist or tie the power cord. Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance.

• This may result in electric shock or fire. Do not pull the power cord when unplugging the power plug.

• Unplug the power plug by pulling the plug.

• Failure to do so may result in electric shock or fire. This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible. Installation cautions CAUTION This appliance should be positioned in such a way that the power plug is easily accessible.

• Failure to do so may result in electric shock or fire due to electric leakage. Install your appliance on a solid, level floor that can support its weight.

• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the product. Critical usage warnings WARNING If the appliance is flooded, turn off the water & power supplies immediately and contact your nearest service center.

• Do not touch the power plug with wet hands.

• Failure to do so may result in electric shock. If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest service center.

• Failure to do so may result in electric shock or fire. Untitled-2 7 2021-05-17 2:04:22English

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Safety information English8 In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the power plug. Do not touch the appliance or power cord.

• Do not use a ventilating fan.

• A spark may result in an explosion or fire. Do not let children play in or on the washer. In addition, when disposing of the appliance, remove the washer door lever.

• Children can suffocate to death if trapped inside the product. Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washer before using it. Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol, or other inflammable or explosive substances in the washer.

• This may result in electric shock, fire, or an explosion. Do not open the washer door by force while it is operating (high-temperature washing/drying/spinning).

• Water flowing out of the washer may result in burns or cause the floor to be slippery. This may result in injury.

• Opening the door by force may result in damage to the product or injury. Do not insert your hand under the washer while an operation is in progress.

• This may result in injury. Do not touch the power plug with wet hands.

• This may result in electric shock. Do not turn the appliance off by unplugging the power plug while an operation is in progress.

• Plugging the power plug into the wall socket again may cause a spark and result in electric shock or fire. Do not let children climb in or onto the appliance.

• This may result in electric shock, burns, or injury. Do not insert your hand or a metal object under the washer while it is operating.

• This may result in injury. Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and pull it straight out of the outlet.

• Damage to the power cord may cause a short-circuit, fire, and/or electric shock. Do not attempt to repair, disassemble, or modify the appliance yourself.

• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.

• When the appliance needs to be repaired or reinstalled, contact your nearest service center.

• Failure to do so may result in electric shock, fire, problems with the product, or injury. If the water supply hose comes loose from the faucet and floods the appliance, unplug the power plug.

• Failure to do so may result in electric shock or fire. Untitled-2 8 2021-05-17 2:04:22English

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English 9 Unplug the power plug when the appliance is not being used for long periods of time or during a thunder or lightning storm.

• Failure to do so may result in electric shock or fire. If any foreign substance enters the appliance, unplug the power plug and contact your nearest Samsung Customer Service.

• This may result in electric shock or fire. Do not let children (or pets) play in or on your washer. The washer door does not open easily from the inside and children may be seriously injured if trapped inside. Usage cautions CAUTION If the washer is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug the power plug and clean the washer using a damp, soft cloth.

• Failure to do so may result in discoloration, deformation, damage, or rust. The front glass may be broken by a strong impact. Take care when using the washer.

• If the glass is broken, it may result in injury. After a water supply failure or when reconnecting the water supply hose, open the faucet slowly. Open the faucet slowly after a long period of non-use.

• The air pressure in the water supply hose or the water pipe may damage a product part or result in a water leak. If a draining error occurs during an operation, check if there is a draining problem.

• If the washer is used when it is flooded because of a draining problem, it may result in electric shock or fire. Insert the laundry into the washer completely so that the laundry does not get caught in the door.

• If laundry gets caught in the door, it may result in damage to the laundry or the washer, or result in a water leak. Turn the water supply off when the washer is not being used.

• Ensure that the water supply hose connectors are properly tightened. Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste, thread, hair, etc.).

• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water leak. Untitled-2 9 2021-05-17 2:04:22English

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Safety information English10 Open the faucet and check if the water supply hose connectors are firmly tightened and that there are no water leaks before using the product.

• If the connectors on the water supply hoses are loose, it may result in a water leak. The product you have purchased is designed for domestic use only. Using the product for business purposes qualifies as a product misuse. If the product is used for business purposes, it will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse. Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.

• This may result in electric shock, fire, problems with the product, or injury. Do not spray volatile material such as insecticide onto the surface of the appliance.

• As well as being harmful to humans, this may result in electric shock, fire, or problems with the product. Do not place objects that generate electromagnetic fields near the washer.

• This may result in injury due to a malfunction. Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.

• This may result in burns or injury. Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing these items. (*): Woolen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers, sweat suits, and bicycle, motor cycle and car covers, etc.

• Do not wash thick or hard mats even if the washer mark is on the care label. This may result in injury or damage to the washer, walls, floor, or clothing due to abnormal vibrations.

• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come off and stick to inside the drum, and this may result in malfunction such as a drainage error. Do not operate the washer when the detergent drawer is removed.

• This may result in electric shock or injury due to a water leak. Do not touch the insides of the drum during or just after drying as it is hot.

• This may result in burns. The door glass becomes hot during washing and drying. Therefore, do not touch the door glass. Also, do not allow children to play around the washer or touch the door glass.

• This may result in burns. Do not insert your hand into the detergent drawer.

• This may result in injury as your hand may be caught by the detergent input device. Untitled-2 10 2021-05-17 2:04:22English

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• Do not use the liquid detergent container (on applicable models only) for powdered detergent. Remove the container and put powdered detergent directly into the Main wash compartment. Do not place any objects (such as shoes, food waste, animals) other than laundry into the washer.

• This may result in damage to the washer, or injury and death in the case of pets, due to the abnormal vibrations. Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.

• This may result in electric shock or injury. Do not wash laundry contaminated by oils, creams, or lotions usually found in skincare shops or massage clinics.

• This may cause the rubber seal to become deformed and result in a water leak. Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long periods of time.

• Doing either may cause the drum to rust.

• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and use a sponge to clean it. Never use a metal brush. Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry contaminated by dry cleaning detergent.

• This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil. Do not use water from water cooling/heating devices.

• This may result in problems with the washer. Do not use natural hand-washing soap for the washer.

• If it hardens and accumulates inside the washer, it may result in problems with the product, discoloration, rust, or bad odors. Place socks and brassieres in a washing net and wash them with the other laundry. Do not wash large laundry items such as bedding in the washing net.

• Failure to do so may result in injury due to abnormal vibrations. Do not use hardened detergent.

• If it accumulates inside the washer, it may result in a water leak. Make sure that the pockets of all the clothing items to be washed are empty.

• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to the appliance. Do not wash clothing with large buckles, buttons, or other heavy metal objects in the washer. Sort the laundry by color on the basis of its colorfastness and select the recommended cycle, water temperature, and additional functions.

• Failure to do this may result in discoloration or fabric damage. Untitled-2 11 2021-05-17 2:04:22English

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Safety information English12 Take care that children’s fingers are not caught in the door when you close it.

• Failure to do so may result in injury. Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it. Do not use a strong acidic cleaning agent. Do not use benzene, thinner, or alcohol to clean the appliance.

• This may result in discoloration, deformation, damage, electric shock, or fire. Before cleaning or performing maintenance, unplug the appliance from the wall socket.

• Failure to do so may result in electric shock or fire. Untitled-2 12 2021-05-17 2:04:22English

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English 13 Regulatory notice FCC Notice CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of FCC Rules. Operation is Subject to following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received including interference that cause undesired

operation. For products sold in the US and Canadian markets, only channels 1–11 are available. You cannot select any other channels. FCC STATEMENT: This equipment has been tested and found to comply within the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorienting or relocating the receiving antenna

• Increasing the separation between the equipment and receiver

• Connecting the equipment to an outlet that is on a different circuit than the radio or TV.

• Consulting the dealer or an experienced radio/TV technician for help. FCC RADIATION EXPOSURE STATEMENT: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and its antenna(s) must not be colocated or operated in conjunction with any other antenna or transmitter. Untitled-2 13 2021-05-17 2:04:22English

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Regulatory notice English14 Unintentional emitter per FCC Part 15 Product type : Electric Clothes Washing Machines Model : WV60A9900A* Responsible Party – U.S. Contact Information Samsung Electronics America, Inc. QA Lab America 19 Chapin Rd. Building D Pine Brook NJ 07058 Tel: [phone] Fax: [phone] IC Notice The term "IC" before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that may cause undesired operation of

the device. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. For products sold in the US and Canadian markets, only channels 1–11 are available. You cannot select any other channels. IC RADIATION EXPOSURE STATEMENT: This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and its antenna(s) must not be colocated or operated in conjunction with any other antenna or transmitter. Untitled-2 14 2021-05-17 2:04:22English

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English 15 Open Source Announcement The software included in this product contains open source software. The following URL http://opensource.samsung.com/opensource/SMART_TP2_0/seq/0 leads to open source license information as related to this product. NOTE Hereby, Samsung Electronics, declares that the radio equipment type appliance is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: The official Declaration of conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name. Wi-Fi max transmitter power : 20 dBm at 2.412 GHz – 2.472 GHz Untitled-2 15 2021-05-17 2:04:22English English16 Installation Follow these instructions carefully to ensure proper installation of your washer and to prevent accidents when doing laundry. WARNING Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump. Unpacking your washer Unpack your washer and inspect it for shipping damage. Make sure you have received all the items shown on the next page. If your washer was damaged during shipping, or you do not have all of the items, call 1-800-SAMSUNG (1-800-726-7864). To prevent personal injury or strain, wear protective gloves whenever lifting or carrying the unit. WARNING Packing materials can be dangerous to children; Keep all packing material (plastic bags, polystyrene, etc.) well out of children’s reach. CAUTION You must have at least 2 people unpack the washer. To remove the cushion bottom of the packing materials, do not tip the washer over on its front side. When you lay the washer down to remove the carton base, protect the side of the washer and lay it down carefully. Never lay your washer on its back or front. CAUTION Do not yank out or remove the sealing of the protective cover. This may cause a leak during the washing process. Untitled-2 16 2021-05-17 2:04:23English English 17 What’s included Make sure all the parts are included in the product package. If you have a question about the washer or the parts, contact a local Samsung customer center or your retailer.

01 Lower detergent compartment 02 Tub 03 Front door 04 Drum 05 Filter cover 06 Pump filter 07 Emergency drain tube 08 Top door 09 Protective cover (inner) 10 Lint filter 11 Upper detergent compartment 12 Control panel 13 Power plug 14 Pipe connector (Upper drain hose & lower drain hose) 15 Leveling legs Untitled-2 17 2021-05-17 2:04:23English Installation English18 Accessories (supplied) Bolt caps Hose guide (x 2) Cable tie Aqua Pebble Rubber cups *

• When not using the pedestal, use the rubber cups for soft floors or surfaces. Accessories (not supplied) You must purchase these items at a local service center. Water hoses (sold separately) Anti-slip pads (sold separately) Pedestal (flex system only) NOTE

• The number (7 to 9) of bolt caps provided depends on the model.

• The appearance of the washer and provided accessories may differ by model.

• To purchase an accessory or lost part, contact a local Samsung service center or your retailer. CAUTION

• Make sure to use the dedicated pedestal to the flex system, "WE272N". Not using the dedicated pedestal may cause safety concerns.

• Do not reuse old water hoses, which may leak or burst, causing flooding and/or property damage.

• Make sure rubber washers are inserted in each coupling of both water hoses. Untitled-2 18 2021-05-17 2:04:24English English 19 Tools required for installation (not supplied) Measuring tape Phillips screwdriver Level Adjustable pliers Installation requirements Electrical supply and grounding

• AC 120 V / 60 Hz / 15 AMP fuse or circuit breaker is required.

• Use an individual branch circuit. Connect only the washer to the circuit. WARNING

• Do NOT use an extension cord.

• Use only the power cord that comes with the washer.

• Do NOT connect the ground wire to plastic plumbing, gas lines, or hot water pipes.

• Improperly connected grounding conductors may cause electric shock.

• To ensure proper grounding, the washer comes with a power cord featuring a three-prong grounding plug for use in a properly installed and grounded outlet. Check with a qualified electrician or service person if you are not sure about the grounding.

• Do not modify the provided plug. If it does not fit the outlet, call a qualified electrician to install a proper outlet.

• To prevent unnecessary risk of fire, electrical shock, or personal injury, all wiring and grounding must be done in accordance with local codes, or in the absence of local codes, in accordance with the National Electrical Code, ANSI/ NFPA No. 70-Latest Revision (for the U.S.) or the Canadian Electrical Code CSA C22.1 – Latest Revisions and local codes and ordinances. It is your responsibility to provide adequate electrical service for your washer. Untitled-2 19 2021-05-17 2:04:24English Installation English20 Water supply Water pressure less than 20 psi (137 kPa) may cause the water valve not to close completely. Or, it may take longer to fill the drum, causing the washer to turn off. Taps must be within 4 feet (122 cm) from the rear of the washer so that the provided inlet hoses reach the washer. To reduce the risk of leaks: To reduce the risk of leaks:

• Make sure taps are easily accessible.

• Turn off the taps when the washer is not in use.

• Check for any leaks at the water inlet hose fittings on a regular basis. CAUTION Before using the washer for the first time, check all connections at the water valve and taps for any leaks. Drain Samsung recommends a standpipe 18 inches (46 cm) high. The drain hose must be connected through the clamp ring to the standpipe, and the standpipe must fully cover the drain hose. Flooring For best performance, the washer must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle. CAUTION Do NOT install the washer on a platform or a poorly supported structure. Water temperature Do not install the washer in areas where water may freeze as the washer always retains some water in its water valves, pumps, and/or hoses. Frozen water left in the connection parts may cause damage to belts, the pump, and other components of the washer. Untitled-2 20 2021-05-17 2:04:24English English 21 Alcove or closet installation Minimum clearance for stable operation: Sides 1 in. (25 mm) Rear 6 in. (152 mm) Top 21 in. (533 mm) Front 2 in. (51 mm) If both the washer and a dryer are installed in the same location, the front of the alcove or closet must have two unobstructed air openings for a combined minimum total area of 72 in² (465 cm²). Your washer alone does not require a specific air opening. Installation on a pedestal

A 54.6 in. (1386 mm) D 27 in. (686 mm) B 34 in. (864 mm) E 46.9 in. (1192 mm) C 6 in. (152 mm) F 52.2 in. (1326 mm) Untitled-2 21 2021-05-17 2:04:25English Installation English22 Side by side installation

B B A 1 in. (25 mm) D 34 in. (864 mm) B 27 in. (686 mm) E 2 in. (51 mm)

21 in. (533 mm) F 6 in. (152 mm) *This clearance is not applicable to standalone washers.

A 61 in. (1550 mm) Untitled-2 22 2021-05-17 2:04:25 E F DEnglish English 23 Step-by-step installation STEP 1 Select a location Location requirements:

• A solid, level surface without carpeting or flooring that may obstruct ventilation

• Adequate room for ventilation and wiring

• Ambient temperature always higher than the freezing point (32 °F / 0 °C)

• Away from heat sources STEP 2 Remove the shipping bolts WARNING

• The shipping bolts secure the drum during product transportation and reduce the chance of suspension damage. Remove the shipping bolts before using the product and only reinsert them if you need to move the product.

• Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach.

• To ensure proper installation, all 7 shipping bolts must be removed. Unpack the product package and remove all shipping bolts (x7).

1. Loosen all shipping bolts on the rear of the washer

using the wrench. NOTE An adjustable wrench or 10 mm open-end wrench is required for removing the shipping bolts.

2. Fill the holes with the supplied plastic bolt caps.

Keep the shipping bolts for future use. Untitled-2 23 2021-05-17 2:04:25English Installation English24 STEP 3 Adjust the leveling legs

1. Gently slide the washer into position. Excessive force

may damage the leveling legs.

2. Level the washer by manually adjusting the leveling

3. When leveling is complete, tighten the nuts using the

Phillips screwdriver. NOTE An adjustable wrench or 17 mm open-end wrench is required to loosen or tighten the leveling legs. STEP 4 Put the rubber cups on the legs (Only for soft floor or surface) To protect a soft floor or surface, use the provided rubber cups. You don’t need to use the rubber cups on a hard floor or on a pedestal.

1. Let two or more persons hold both sides of the

2. While slanting the washer to one side, put the rubber

cups under each leg of the washer one by one. CAUTION Make sure you have two or more persons insert the rubber cups. Otherwise, the washer may fall, causing physical or property damage. Untitled-2 24 2021-05-17 2:04:26English English 25 STEP 5 Connect the water hose

• Make sure you use a new water hose and that there are rubber gaskets (B) inside the couplings (A) at either end of each water hose. A water hose without the gasket may leak.

• If there is a water leak, stop using the washer and contact a local Samsung service center. A water leak may cause electric shock.

• Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high- pressure hose.

• To prevent leaks, make sure both water hoses are not bent or kinked. A water leak may cause electric shock. To connect the water hoses to the taps:

1. Connect one end of each water hose to the hot or

2. Turn the fittings by hand until they are tight, and

then tighten them an additional two-thirds of a turn with a pliers. To prevent damage, do not overtighten the fittings.

3. When done, pull the water hoses up and down to

check if they are properly connected. Untitled-2 25 2021-05-17 2:04:26English Installation English26

4. Put the other ends of the hoses into a bucket and

open the taps for 10-15 seconds to remove impurities. When done, close the taps.

5. Connect the other ends of the water hoses to the

corresponding inlets on the rear of the washer as specified. Make sure the hot water hose is connected to the hot inlet, and the cold water hose to the cold inlet.

6. Repeat step 2 on the other fittings. Make sure both

water hoses are connected properly. See the ‘4C’ information code for troubleshooting. Untitled-2 26 2021-05-17 2:04:27English English 27

7. Open both taps, and then check if there is a leak.

CAUTION To prevent water hoses from being bent or kinked, make sure there is at least a 6-inch (150 mm) space between the washer and the rear wall. NOTE If you do not want to use hot water, insert the inlet cap into the hot water inlet. You must purchase the inlet cap. If the hot water inlet is closed with the inlet cap, you must select Cold for the water temperature. STEP 6 Position the drain system

The pipe connector is attached on the product. NOTE A : Upper drain hose B : Lower drain hose C : Pipe Connector In a wall standpipe drain system The drain hose must be placed into a wall standpipe drain system. After inserting 2 drain hoses into the pipe connector, use the cable tie to bind the drain hoses, and then insert the pipe connector into the wall standpipe. When complete, use the cable tie to bind the drain hose to the water hose. Untitled-2 27 2021-05-17 2:04:28English Installation English28 WARNING Make sure to use the pipe connector before inserting the drain hoses. Without the pipe connector, the drain hose will not be positioned securely inside the wall standpipe, causing a water leak. To position with the pipe connector The pipe connector can be positioned in the following ways:

Over the edge of a wash basin The pipe connector (B) must be placed at a height of between 24 inches (60 cm) and 35 inches (90 cm) from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A). Secure the guide to the wall using a hook to ensure stable drainage.

B C ln a standpipe or laundry tub The laundry tub (B) or standpipe (C) must be no shorter than 18 inches (46 cm) and no higher or longer than 96 inches (245 cm). Make sure the pipe connector and the standpipe are not airtight. The height of the standpipe (E) must be 43 inches (1100 mm) or higher from the floor. NOTE A: Hose guide / D: Cable tie / F : Pipe Connector / G: 85 mm CAUTION

• Do not extend the (Y-shaped) pipe connector using an extension hose.

• Make sure you face the tip of the pipe connector downwards to the drain hole. Positioning the connector tip elsewhere can cause the drained water to flow backward. Untitled-2 28 2021-05-17 2:04:29English English 29

Dimensions of the pipe connector A 172 mm D 67 mm B 112.5 mm E Ø 35 C 85 mm F 60 mm To position without the pipe connector If you do not use the pipe connector, each drain hose can be positioned in the following ways:

Over the edge of a wash basin The drain hose must be placed at a height of between 24 inches (60 cm) and 35 inches (90 cm) from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A). Secure the guide to the wall using a hook to ensure stable drainage.

ln a standpipe or laundry tub The laundry tub (B) or standpipe (C) must be no shorter than 18 inches (46 cm) and no higher or longer than 96 inches (245 cm). Make sure the drain hose and the standpipe are not airtight. The height of the standpipe (E) must be 43 inches (1100 mm) or higher from the floor. NOTE A: Hose guide / D: Cable tie Untitled-2 29 2021-05-17 2:04:30English Installation English30

• Connect the hose guide (A) within 3–5 in. (7.6–

12.7 cm)* from the end of the drain hose. If the drain

hose is extended beyond the end of the hose guide, mold or microorganisms could spread inside the washer.

• The drain hose can be installed up to 96 in. (245 cm) high, but the draining capability can be reduced at the maximum height. Water remaining in the drain system may cause an odor.

• If the drain hose is installed less than 18 in. (46 cm) high, water can be drained during the process due to a siphon phenomenon. If this happens, a ‘4C’ information code appears on the display. To position using the pipe connector You washer comes with a pipe connector that is designed to join the upper drain hose and the lower drain hose. You can choose to use the connector to combine two drain hoses into a single outlet.

1. Insert the clamp ring on the end of the drain hose,

one for each drain hose.

2. Insert the pipe connector into the drain hoses. Make

sure the longer side (A) fits into the drain hose running from the lower washer.

3. Fix the position of the clamp rings near the end of

each hose. NOTE To remove the pipe connector, follow these steps above in the reverse order. Untitled-2 30 2021-05-17 2:04:30English English 31 STEP 7 Final check and power on

• Before using your washer, make sure to remove the dehumidifying agent (silica gel) from inside the upper washer.

• Do not eat or swallow the dehumidifying agent (silica gel).

• The protective cover may form moisture on its surface after the washer has checked for a leak to ensure normal operation. This is normal, and does not indicate a defective part. Open the cover for a moment to remove the moisture.

• Plug the power cord into an AC 120 V / 60 Hz / 15 AMP approved electrical outlet protected by a fuse or circuit breaker. Then, tap to turn on the washer. Untitled-2 31 2021-05-17 2:04:30EnglishEnglish32 Before you start Initial setup
• When you turn on the washer for the first time, the screen shows the initial setup process. Follow the on-screen instructions to complete it.
• Once you select a language, the language selection screen will not reappear. However, you must complete a wash cycle once to stop the tutorial screen from reappearing.• The initial setup includes language selection and a brief tutorial.• Tap OK to skip to the next screen.01 Language selection 02 Welcome screen Turn dial & Tap OK Español English Welcome! 03 Tutorial Let’s explore your new washer! [Tap OK to skip] All Done! A washer that knows you!Untitled-2 32 2021-05-17 2:04:31English English 33 Laundry guidelines STEP 1 Sort Sort the laundry according to these criteria:

• Care Label: Sort the laundry into cottons, mixed fibers, synthetics, silks, wools, and rayon.

• Color: Separate whites from colors.

• Size: Mixing different sized items together in the drum improves the washing performance.

• Sensitivity: Wash delicate items separately. For pure, new woolen items, curtains, and silk items, check the labels on the items. NOTE Make sure to check the care label on all clothing, and sort clothing accordingly before starting the wash. STEP 2 Empty pockets Empty all the pockets of your laundry items

• Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum. Turn clothing with buttons and embroideries inside out

• If pants or jacket zippers are open while washing, the drum may be damaged. Zippers should be closed and fixed with a string.

• Clothing with long strings may become entangled with other clothes. Make sure to tie the strings before starting the wash. STEP 3 Use delicates bag

• Brassieres (water washable) are recommended to be placed in a delicates bag. Metal parts of the brassieres may break through and tear other laundry items.

• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around the door. Place them inside a delicates bag.

• Do not wash the delicates bag by itself without other laundry. This may cause abnormal vibrations that could move the washer and result in injury. Untitled-2 33 2021-05-17 2:04:31English Before you start English34 STEP 4 Determine the load capacity Lower washer Do not overload the washer. Overloading may cause the washer to wash improperly. NOTE When washing bedding or bedding covers, the wash time may be lengthened or the spin efficiency may be reduced. For bedding or bedding covers, the recommended maximum spin level is "Low or Medium Spin", and the load capacity is 7 lb (3.0 kg) or less. CAUTION If the laundry is unbalanced and the "Ub" information code is displayed, redistribute the load. Unbalanced laundry may reduce the spinning performance. Upper washer Laundry guidelines Use the upper washer for small loads under 3.3 lb (1.5 kg). Load Shorts Blue Jeans Cotton pants Shirts Short-sleeved T-shirts 3.3lb↓ (1.5kg↓)

Load T-shirts Sports wear (upper) Sports wear (pants) Shower towel Towel (small) 3.3lb↓ (1.5kg↓)

• Use the recommended load for optimal washing performance. Overloads may reduce the performance.

• Use the lower washer for stubborn or heavily soiled loads or loads larger than recommended. Untitled-2 34 2021-05-17 2:04:31English English 35 STEP 5 Add the correct detergent type The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), color, wash temperature, and degree of soiling. Always use "low suds" HE laundry detergent which is designed for automatic washers. NOTE

• Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness, contact your local water authority.

• Do not use detergent that has hardened or solidified. This detergent may remain after the rinse cycle, blocking the drain outlet. CAUTION When washing wool using the Wool cycle, use only a neutral liquid detergent. Powdered detergent used with the WOOL cycle can remain on the laundry and discolor it. Use HE detergent only

• For the best cleaning results, use a high efficiency detergent such as Tide HE, Wisk HE, Cheer HE or Gain HE*. High efficiency detergents contain suds suppressors that reduce or eliminate suds. When fewer suds are produced, the load tumbles more efficiently and cleaning is maximized. (* Brand names are trademarks of their respective manufacturers.) WARNING For best results, use HE detergents only. Do not use non- HE detergent, organic detergent, natural detergent or HE detergents with natural ingredients (such as vinegar, baking soda). Untitled-2 35 2021-05-17 2:04:31English Before you start English36 Guide to cleaning agents Upper washer A B The upper washer provides two cleaning agent compartments: the left-side compartment for bleach, and the right side for fabric softener. You can apply detergent manually into the tub using the provided Aqua Pebble.

• Bleach compartment (A): Add non-chlorine bleach as instructed by the manufacturer.

• Softener compartment (B): Add a recommended amount of fabric softener as instructed by the manufacturer. To apply cleaning agents to the upper washer

1. Open the top door, and then the protective cover.

Remove the Aqua Pebble from the fabric softener container. Untitled-2 36 2021-05-17 2:04:31English English 37

2. Put a recommended amount of liquid or powdered

detergent into the provided Aqua Pebble. The Aqua Pebble has a guide line (marked ‘20 ml’) near its top, which is the max line. Do not exceed the max line. CAUTION

• Any detergent to be added to the upper washer must be put in the provided Aqua Pebble.

• Use HE detergent only.

• If you are adding powdered detergent, use the provided detergent cup, and add only one cup of detergent. Excessive amounts of detergent may cause detergent residue.

• Make sure the powdered detergent you add is a finely ground variety.

• Do not use the Aqua Pebble for bleach and/or fabric softener.

3. Insert the Aqua Pebble around the center of the tub,

and then put the laundry over the Aqua Pebble. CAUTION Make sure the Aqua Pebble is input first so it is placed under the laundry. Otherwise, detergent may not dissolve fully, causing residue after the wash is complete.

4. Add a recommended amount of fabric softener to

the softener compartment. Do not exceed the max line (A). Untitled-2 37 2021-05-17 2:04:32English Before you start English38

5. Add a recommended amount of non-chlorine bleach

to the bleach compartment. Use caution not to overfill the compartment.

6. Close the protective cover, and then the top door.

NOTE When the cycle is complete, take out the Aqua Pebble, turn it over, and put it on the softener compartment for later use (see the figure). The Aqua Pebble is designed to fit in the softener compartment after it has been turned over. CAUTION

• Do not use chlorine bleach, which may damage the laundry.

• Use caution when inserting the Aqua Pebble as it is supposed to be balanced at the beginning of the wash. Tipping the Aqua Pebble before the start of a wash may cause detergent residue to remain on the laundry at the end of the wash, causing discoloration of the laundry and/or reduced washing performance.

• Before each wash, make sure to clean the Aqua Pebble before adding fresh detergent.

• Do not insert the Aqua Pebble into a folded item or between different laundry items.

• Do not use liquid or powdered chlorine bleach.

• Do not put or store cleaning agents such as detergent, bleach, and fabric softener on top of your washer. Wipe up any spills immediately to prevent damage to the washer, especially the finish and the control panels. NOTE

• It is normal for a small amount of water to remain in the detergent compartments at the end of a cycle.

• When adding color-safe bleach, we recommend you also use liquid detergent.

• When the wash is complete, remove the Aqua Pebble from the tub and clean it so that it is readily available for later use. Untitled-2 38 2021-05-17 2:04:32English English 39 Lower washer A B C The lower washer provides three cleaning agent compartments: the left-most compartment for the main wash, the right-first one for bleach, and the far right for fabric softener.

• Main wash compartment (A): Add a recommended amount of liquid (or powdered) detergent to the main wash compartment.

• Bleach compartment (B): Add chlorine bleach as instructed by the manufacturer.

• Softener compartment (C): Add a recommended amount of fabric softener to the softener compartment. CAUTION

• Do not put tablet or capsule types of detergent in the detergent compartment. Tablet or capsule types of detergent must be put directly in the drum.

• Do not use a ball type detergent.

• To prevent the compartment from clogging, concentrated or highly-enriched agents (fabric softener or detergent) must be diluted with water before being added. To apply cleaning agents to the lower washer

1. Open the top-front cover.

2. Add a recommended amount of liquid or powdered

detergent to the detergent compartment. Do not exceed the max line (A). NOTE To apply powdered detergent, first remove the liquid detergent container. Untitled-2 39 2021-05-17 2:04:32English Before you start English40

3. Add a recommended amount of fabric softener to the

softener compartment. Do not exceed the max line.

4. If you want to add bleach, add a recommended

amount of chlorine bleach to the bleach compartment. Do not exceed the max line.

5. Close the top-front cover.

• If you use a high efficiency (HE) detergent, apply 2/3 of the recommended amount to the main wash compartment.

• Oxygen boosters can increase washing performance. Make sure to add the oxygen booster after putting the laundry into the drum.

• To use both powdered detergent and powdered oxygen booster, it is more effective to put them together into the drum before loading the laundry. Untitled-2 40 2021-05-17 2:04:33English English 41 Operations Your dual loading washer features upper and the lower washers for your convenience. The upper washer is an automatic tub loader that is designed to wash relatively small loads while the lower washer is a drum loader that takes care of normal or relatively heavy loads. WARNING To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this washer. Control panel

01 Power Tap to turn the washer on or off.

• If you do not manipulate the control panel for 10 minutes after turning on the washer, the washer automatically turns off.

• The washer automatically turns off when the cycle completes. CAUTION Do not tap to turn off the power while the cycle is in progress. Tap to pause the cycle first, and then tap to turn off the power. 02 UPPER / LOWER Tap UPPER to select the upper washer and use its features.

• You can tap and hold UPPER for 3 seconds to cancel the upper washer operation. Tap LOWER to select the lower washer and use its features.

• You can tap and hold LOWER for 3 seconds to cancel the lower washer operation. 03 Navigation dial Turn the navigation dial left or right to navigate through cycles and functions. Your selection (such as cycle, additional functions, and system functions) is displayed on the LCD as you turn the navigation dial. 04 Start/Pause You can start or pause the operation.

• The upper button controls the upper washer, and the lower button controls the lower washer.

• Tap and hold the button to start the operation.

• During the operation, tap the button to pause. Untitled-2 41 2021-05-17 2:04:33English Operations English42 05 Display The display shows current cycle information and estimated time remaining, or an information message when a problem occurs. 06 OK Tap to confirm your selection of function or setting.

• The button is inactive when the selected function or setting is not supported. 07 Wash cycle settings Tap the desired button to change the default wash cycle settings.

• Temp.: Tap to change the water temperature for the selected cycle.

• Spin: Tap to change the spin speed for the selected cycle. - Drain & No Spin: The drum does not spin after the final drain process. - Rinse Hold & No Spin (All indicators are off): The final rinse process is suspended so that the laundry remains in the water. To unload the laundry, run a drain or spin process.

• Soil: Tap to change the soil level for the current cycle. 08 Options Tap to enter the Options menu. Tap and hold for 3 seconds to enter the System Functions menu. 09 Smart Control Tap to activate or deactivate the Smart Control function. Tap and hold to enter pairing mode to connect to the SmartThings app.

• When the Smart Control function is activated, you can control your washer remotely using the SmartThings app on your smartphone or tablet (Android or iOS).

• When you tap the button, the Smart Control function activates on both the upper and lower washers. Icon descriptions Wi-Fi • This icon indicates that the washer is connected to Wi-Fi. Door Lock

• This icon indicates the door is locked and cannot be opened.

• The door locks automatically during a cycle and this indicator turns on.

• You can open the door when this icon disappears. Smart Control

• This icon indicates that the washer’s Smart Control is on.

• For more information on Smart Control, see page 56. Child Lock

• This icon indicates that Child Lock is on.

• For more information on Child Lock, see page 53. Untitled-2 42 2021-05-17 2:04:34English English 43 Operating a cycle

1. Tap to turn the power on.

2. Tap UPPER or LOWER.

- Tap UPPER to select the upper washer and use its features. - Tap LOWER to select the lower washer and use its features.

3. Turn the Navigation dial to select the cycle you want.

- For more information on Cycle overview, see page 45.

4. Change the default cycle options.

- Tap Temp., Spin, or Soil to change the default cycle settings.

5. Tap Options, and then turn the Navigation dial to select the desired additional function.

- For more information on Options, see page 51.

6. Tap OK to change the settings for selected additional function.

- Not all cycles have additional functions available.

7. Tap and hold to start operation.

- Once you set the cycle you want, the screen displays a brief cycle description, and cycle time. You can also check the cycle progress, remaining cycle time, and information codes. Untitled-2 43 2021-05-17 2:04:34English Operations English44 To change the cycle during operation

1. Tap of the upper or lower washer to stop the operation temporarily.

2. Turn the Navigation dial to select a different cycle.

3. Tap and hold of the upper or lower washer to start the new cycle.

• Do not put anything on top of your washer while it is running.

• While the lower washer is operating, the protective cover may have wet steam due to the temperature difference between the upper and lower parts of the washer. CAUTION

• When using the upper washer, you may not see all the remaining clothes after a cycle is finished, especially those in the front area of the tub.

• When the cycle is complete, turn the tub manually to check if there are any clothes remaining in the tub. CAUTION When using the upper washer, do not use a delicates bag featuring a protective plastic rim. Otherwise, the net may cause a system failure. Untitled-2 44 2021-05-17 2:04:34English English 45 Cycle overview Cycle descriptions You can add or delete cycles to personalize the cycle list in the My Cycles option. See page 52 for more information. Upper washer Cycle Description Normal

• For lightly soiled cotton, t-shirts, towels, and mixed loads.

• Use to wash lightly soiled normal items, except delicate fabrics such as silk or handwash-only fabrics. Delicates

• For sheer fabrics, bras, lingerie, silks, and other handwash-only fabrics. For best results, use liquid detergent. Activewear

• For exercise wear such as training pants, shirts/tops, and other performance clothing. This cycle provides effective soil removal with controlled tub rotation for special fabric care. Self Clean

• Cleans the tub by removing dirt.

• Perform once every 20 washes.

• Make sure the tub is empty. Rinse+Spin

• Features an additional rinse process after fabric softener is applied to the laundry. Spin Only • To perform the spin process only. Untitled-2 45 2021-05-17 2:04:34English Operations English46 Lower washer Cycle Description Normal

• For cottons, bed linens, table linens, underwear, towels, or shirts. The washing time and the rinse count are automatically adjusted according to the load. Heavy Duty

• For sturdy, colorfast fabrics and heavily soiled items. Super Speed

• Normal cycle with the Super Speed option.

• The shortened time may differ depending on the load/options. Small Load

• For lightly soiled items that you want to finish washing quickly.

• For best performance, recommended load is 4 lb (2.0 kg) or lower. Delicates

• For sheer fabrics, bras, lingerie (silk), and other handwash-only fabrics. Steam Whites

• For white items. You can wash with or without bleach. Steam Sanitize

• For colorfast fabrics and heavily soiled laundry, this cycle heats the supplied water over 60 °C to clean deeply.

• If you stop running the cycle while the washer is heating the water, the door remains locked for your safety. Steam Normal

• For washing everyday garments with steam. Towels

• For bath towels, washcloths, and mats. Bedding

• For bulky items such as comforters, blankets, and sheets.

• For best results, wash only 1 type of bedding.

• For bulky items, use liquid detergent and do not roll the items in the drum because they might get stuck in the drum. Outdoor

• For outdoor clothes, skiwear, and sportswear that are made of functional materials such as spandex, stretch, and micro-fiber. Activewear

• For exercise wear such as sports jerseys, training pants, shirts/tops and other performance clothing. This cycle provides effective soil removal with controlled drum rotation for special fabric care. Denim

• For denim and jeans.

• Denim and jeans often contain excess dye and may run during the first few washes. Wash light and dark colored items separately. Wool

• Specific for machine-washable wool for loads less than 4 lb (2.0 kg).

• The Wool cycle features fine pulsating and soaking to protect the wool fibers from shrinkage/distortion.

• A neutral detergent is recommended. Untitled-2 46 2021-05-17 2:04:34English English 47 Cycle Description Colors

• This cycle washes items in low-temperature water to prevent discoloration. Perm Press

• For wash-and-wear, synthetic fabrics, and lightly to normally soiled items. Eco Cold

• For normally and lightly soiled items. This cycle uses only cold water to save energy. Cold water also helps prevent fabric damage. Steam Bulky • Bedding cycle with the steam function. Steam Allergen

• To remove dust, pollen, and other non-living allergen substances from fabric. Power Steam • Heavy Duty cycle with the steam function. Power Rinse • To wash with powerful rinsing performance. Spin Only • To perform the spin process only. Rinse+Spin

• Features an additional rinse process after fabric softener is applied to the laundry. Self Clean+

• Cleans the drum by removing dirt and build-up from the drum.

• Perform once every 40 washes.

• Make sure the drum is empty. Untitled-2 47 2021-05-17 2:04:34English Operations English48 Cycle chart Use this chart to set the best cycle and options for your laundry. Upper washer Setting Temp. Spin Soil Level : factory setting 3 : Warm - - : can be selected 2 : Cold 2 : Low 2 : Light 1 : Tap Cold 1 : Extra Low 1 : Extra Light Cycle Functions Temp. Spin Soil Level

1. Tap UPPER or LOWER to select the upper or lower washer.

3. Turn the Navigation dial to select the desired additional function.

4. Tap OK to change the selected function’s settings or start the function.

• To return to the main screen, tap Options again or turn the Navigation dial to select Back, and then tap OK.

• If the selected function is not supported, the "Currently not supported." message is displayed, and the OK button is not activated.

• When you select an additional function, a brief help message appears for the first ten times of use.

• Only the Extra Rinse, My Cycles, and Child Lock functions are available for the upper washer. Super Speed Use this function if you need to shorten the washing time.

2. Turn the Navigation dial to select Super Speed, and then tap OK.

3. Tap OK to select On or Off.

- Only available with Super speed, Heavy Duty, Power Steam, Bedding, Steam Bulky, and Steam Whites cycles. - The shortened time may differ depending on the load/options. Extra Rinse Adds an additional rinse at the end of the cycle to remove laundry additives more thoroughly.

1. Tap UPPER or LOWER to select the upper or lower washer.

3. Turn the Navigation dial to select Extra Rinse, and then tap OK.

4. Tap OK to select On or Off.

Pre Soak This adds 30 minutes of soaking time at the start of the wash cycle for better stain removal.

1. Select a cycle and change the cycle settings as necessary.

3. Turn the Navigation dial to select Pre Soak, and then tap OK.

4. Tap OK to select On or Off.

Untitled-2 51 2021-05-17 2:04:35English Operations English52 My Cycles Add or remove cycles to create a personal cycle list.

1. Tap UPPER or LOWER to select the upper or lower washer.

3. Turn the Navigation dial to select My Cycles, and then tap OK.

- You can only edit a cycle to create a personal cycle when the washer is not operating.

4. Turn the Navigation dial to select a desired cycle.

5. Tap OK to add or remove the selected cycle.

- Addition and removal of the cycle is saved automatically.

6. Once you finish creating My Cycles, tap Options to return to the cycles screen.

• The Normal, Self Clean (upper), and Self Clean+ (lower) cycles cannot be removed from the cycles list.

• You can also edit My Cycles in the SmartThings app. Drum Light You can turn the drum light on or off.

2. Turn the Navigation dial to select Drum Light, and then tap OK.

3. Tap OK to select On or Off.

Delay End You can set the washer to finish your wash automatically at a later time, choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish.

1. Select a cycle and change the cycle settings as necessary.

3. Turn the Navigation dial to select Delay End, and then tap OK.

4. Turn the Navigation dial to select the desired time, and then tap OK.

- Status shows in the display and the washer tumbles the drum to sense the weight of the load (if load sensing is preset for the selected cycle). When load sensing is complete, the display shows the remaining time until the end of the wash cycle. - To cancel Delay End, tap to restart the washer. Untitled-2 52 2021-05-17 2:04:35English English 53 Child Lock To prevent children or infants from accidentally starting or setting the washer, Child Lock locks all buttons except for and Options.

2. Turn the Navigation dial to select Child Lock, and then tap OK.

3. Tap OK to select On or Off.

• Child Lock applies to both the upper and lower washers.

• When Child Lock is on, all buttons are disabled except for and Options. The washer door also locks.

• Tapping a button while Child Lock is on triggers an alarm with the "Child Lock On" message.

• You cannot open the door after a wash cycle when the Child Lock is on. Turn the function off before opening the door to take out the laundry. Untitled-2 53 2021-05-17 2:04:35English Operations English54 System Functions Using System Functions

1. Tap and hold Options for 3 seconds.

2. Turn the Navigation dial and select the desired system function, and then tap OK.

3. Tap OK to change the selected function’s settings or start the function.

NOTE To return to the main screen, tap Options again or turn the Navigation dial to select Back, and then tap OK. AI Pattern This function saves frequently used cycles and settings. When you turn the function on, the washer remembers the cycles you use most and their settings (Temp., Rinse, Spin) and displays them in frequency order.

1. Tap and hold Options for 3 seconds.

2. Turn the Navigation dial to select AI Pattern, and then tap OK.

3. Tap OK to select On or Off.

- The default setting is On. Set it to Off if you do not want to use this function. - When you turn off the function, all the saved data resets. Alarm You can turn the sound on or off from the washer. When this function is set to Off, the melody of cycle completion and the power-off beep does not sound. However, the other sounds stay active.

1. Tap and hold Options for 3 seconds.

2. Turn the Navigation dial to select Alarm, and then tap OK.

3. Tap OK to select On or Off.

- The default setting is On. NOTE The setting remains unchanged even if you restart the washer. Untitled-2 54 2021-05-17 2:04:35English English 55 Calibration You can run calibration again for accurate weight detection.

1. Tap and hold Options for 3 seconds.

2. Turn the Navigation dial to select Calibration, and then tap OK.

- Calibration does not start if the door is not closed properly. - The drum rotates clockwise and anticlockwise for about 4 minutes.

3. When calibration is complete, the "Calibration complete" message appears on the display and the

washer turns off automatically. Wi-Fi You can turn the washer's Wi-Fi on or off.

1. Tap and hold Options for 3 seconds.

2. Turn the Navigation dial to select Wi-Fi, and then tap OK.

3. Tap OK to select On or Off.

- The washer's Wi-Fi is off as a factory default setting. However, the washer's Wi-Fi turns on automatically when you turn on the washer for the first time. Then, the final Wi-Fi setting maintains regardless of the washer power status. - Once you turn on the washer's Wi-Fi and connect to a network, the washer remains connected to the network even when you turn off the power. - The Wi-Fi indicates that the washer is connected to the router through the Wi-Fi connection. Language You can change the system language.

1. Tap and hold Options for 3 seconds.

2. Turn the Navigation dial to select Language, and then tap OK.

3. Turn the Navigation dial to select the desired language, and then tap OK.

Self diagnosis You can use this function to check if there are any abnormal signs on your washer.

1. Tap and hold Options for 3 seconds.

2. Turn the Navigation dial to select Self diagnosis, and then tap OK.

- Self diagnosis stars immediately and the result appears on the screen once the diagnosis is complete. Factory Reset You can reset the washer.

1. Tap and hold Options for 3 seconds.

2. Turn the Navigation dial to select Factory Reset, and then tap OK.

- Your washer resets to the factory setting. Untitled-2 55 2021-05-17 2:04:36English Operations English56 Special features Smart control You can connect to the SmartThings app and control your washer remotely. Connecting your washer

1. Download and open the SmartThings app on your smartphone or tablet (Android & iOS).

2. Tap to turn on the washer.

3. Tap and hold Smart Control.

a. The washer enters AP mode and connects to your smartphone or tablet. b. Tap Smart Control to authenticate your washer. c. Once the authentication process is complete, your washer is successfully connected to the app. - You can use various features available in the SmartThings app. NOTE

• If your washer fails to connect with the SmartThings app, try again.

• Check your router if you experience any Internet connection problem after connecting your washer with the SmartThings app.

• If the Wi-Fi is off, tap and hold Options for 3 seconds to enter the System functions menu, and select Wi-Fi to turn it on.

• Turning the washer's Wi-Fi on allows you connect to the washer via SmartThings app on your smartphone or tablet, regardless of the power status of the washer. However, the washer appears offline on the SmartThings app if the washer's Wi-Fi is off.

• Close the door before starting the Smart Control function.

• If you use your washer for a while without connecting it to the SmartThings app, a pop-up message about Smart Control will show for 3 seconds on 20th, 40th, and 60th use.

• If the washer's Wi-Fi is not connected to an AP (access point), the Wi-Fi will turn off when you turn off the power. Untitled-2 56 2021-05-17 2:04:36English English 57 Stay Connect Set up the Stay Connect function in your SmartThings app to keep Smart Control turned on at the end of a cycle. Your washer stays connected to the app so you can send additional instructions, whether you are at home or away.

1. If you turn on the Stay Connect function on the SmartThings app, the washer will stay in standby power

saving mode after completing a cycle. - The Stay Connect function will remain active for up to 24 hours if the door remains closed.

2. When the Stay Connect function is active, the Smart Control, Door Lock, and Wi-Fi icons are illuminated

on your washer display.

3. You can conveniently control your washer, adding rinse, spin cycles using the SmartThings app.

• The washer switches to standby power saving mode when operation is paused even if the machine is not connected to the SmartThings app.

• In some circumstances, only the Door Lock icon may be illuminated. Untitled-2 57 2021-05-17 2:04:36English Operations English58 SmartThings Wi-Fi connection On your smartphone or tablet, go to Settings and turn on the wireless connection and select an AP (Access Point).

• This appliance supports the Wi-Fi 2.4 GHz protocols. Download On an app market (Google Play Store, Apple App Store, Samsung Galaxy Apps), find the SmartThings app by searching "SmartThings". Download and install the app on your device. NOTE The app is subject to change without notice for improved performance. Log in You must first log into SmartThings with your Samsung account. To create a new Samsung account, follow the instructions on the app. You don’t need a separate app to create your account. NOTE If you have a Samsung account, use the account to log in. A registered Samsung smartphone or tablet user automatically logs in. To register your appliance to SmartThings

1. Make sure your smartphone or tablet is connected to a wireless network. If not, go to Settings and turn

on the wireless connection and select an AP (Access Point).

2. Open SmartThings on your smartphone or tablet.

3. If you see the message, "A new device is found.", select Add.

4. If no message appears, select + and select your appliance in a list of devices available. If your appliance

is not listed, select Device Type > Specific Device Model, and then add your appliance manually.

5. Register your appliance to the SmartThings app as follows.

a. Add your appliance to SmartThings. Make sure your appliance is connected to SmartThings. b. When registration is complete, your appliance appears on your smartphone or tablet. If you're moving out, we recommend you completely wipe the appliance and do a network reset on it before you leave it behind. If you're moving in, the easiest way to take control and remove the previous user's access is to add it to SmartThings yourself. But if you don't plan on using SmartThings, a network reset should be performed to protect your privacy. In rental properties, there’s a regular change of ownership. To ensure resident privacy, Wi-Fi and/or other connectivity settings should be reset at each change of resident. Please refer to factory reset instructions in this manual. Untitled-2 58 2021-05-17 2:04:36English English 59 Maintenance Keep the washer clean to prevent its performance from deteriorating and to preserve its life cycle. WARNING Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump. General considerations Cleaning Surface of the washer Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washer Exterior

1. Turn off the water taps after finishing the day’s washing. This will shut off the water supply to your

washer and prevent the unlikely possibility of damage from escaping water. Leave the door open to allow the inside of your washer to dry out.

2. Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur. Clean the following as

recommended below: - Control panels – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panels. - Cabinet – Clean with soap and water. Interior Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes. CAUTION Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry. NOTE Hard water deposits may be removed, if needed. Use a cleaner labeled "Washer safe". Untitled-2 59 2021-05-17 2:04:36English Maintenance English60 Mesh filter Clean the mesh filter of the water hose once or twice a year.

1. Turn off the washer, and then unplug the power cord.

3. Loosen and disconnect the water hose from the back

of the washer. Cover the hose with a cloth to prevent water from gushing out.

4. Use pliers to pull out the mesh filter from the inlet

5. Submerge the mesh filter deeply in water so that the

threaded connector is also submerged.

6. Dry the mesh filter completely in a shaded area.

7. Reinsert the mesh filter into the inlet valve, and

reconnect the water hose to the inlet valve.

NOTE If the mesh filter is clogged, the "4C" information code appears on the washer’s display. Untitled-2 60 2021-05-17 2:04:36English English 61 Recovery from freezing The washer may freeze when the temperature in its location drops below 32 °F (0 °C).

1. Turn off the washer, and then unplug the power cord.

2. Pour warm water over the tap to loosen the water hose.

3. Disconnect the water hose, and soak it in warm water.

4. Pour warm water into the drum (tub) and leave it for about 10 minutes.

5. Reconnect the water hose to the tap.

NOTE If the washer still doesn’t operate normally, repeat the steps above until it operates normally. If the washer will not be used for an extended period of time Avoid leaving the washer unused for an extended time. If you intend to leave the washer unused for a long period of time, follow the directions below:

1. Press Power, and then select Rinse+Spin.

2. Empty both the drum and the tub, close the door, and then press Start/Pause.

3. When the cycle is complete, close the tap and disconnect the water hoses.

4. Turn off the washer, and then unplug the power cord.

5. Open the doors to let air circulate through the drum and the tub.

Untitled-2 61 2021-05-17 2:04:36English Maintenance English62 Upper washer Self Clean Certain usage and environmental conditions may result in some residue build-up or odor in the washer tub. To prevent this build-up of residue or odor causing bacteria and keep your washer tub fresh and clean, perform the Self Clean cycle at least once a month or every 20 cycles. Perform the recommended procedure below when using the Self Clean cycle.

1. Remove all items from the washer tub and ensure the tub is empty. Laundry left in the tub during the

Self Clean cycle may be damaged.

2. Tap to turn the power on.

4. Turn the Navigation dial to select Self Clean.

• The water temperature for Self Clean is defaulted to 3 (Warm). This temperature cannot be changed.

• In the case where residue is present in the washer tub, add 1/3 cup (2.7 fl. oz., 80 ml) of liquid chlorine bleach directly to the empty tub before you start the Self Clean cycle. Do not use or mix any other detergent or chemicals during the Self Clean cycle.

• If necessary, run a Rinse+Spin Cycle after the Self Clean cycle has completed to help remove any remaining residue. CAUTION

• Check the washer tub before using the Self Clean cycle. Remove any remaining water in the tub by running a Spin Only cycle prior to starting the Self Clean cycle.

• If there is chlorine bleach left in the washer tub for an extended period of time, rust can occur. Self Clean reminder ( )

• After 20 washing cycles, the Self Clean LED reminder icon and the Self Clean cycle LED will blink on the control panel for an hour and then turn off automatically.

• The reminder will appear on the control panel for 5 additional consecutive cycles before turning off. The next reminder will not appear until another 20 cycles have been completed. Untitled-2 62 2021-05-17 2:04:36English English 63 Fabric softener/bleach compartment Both the fabric softener compartment and the bleach compartment on the upper washer are not removable by design to facilitate visual feedback to users. To clean the softener compartment, follow these instructions. Cleaning the bleach compartment is basically the same.

1. Open the top door, and then remove the softener cap.

2. Use a soft brush (for example, a toothbrush) to clean

inside the compartment and remove impurities.

3. Run the Rinse+Spin cycle to rinse the compartment.

After supplying water and draining 5 times, the 18-minute cycle completes with the final spin process. Untitled-2 63 2021-05-17 2:04:37English Maintenance English64 Lint filter We recommend cleaning the lint filter every 10 washes.

1. Remove the lint filter from the filter case on the tub

of the upper washer.

2. Open the filter, and clean it with running water and

3. When cleaning is complete, close the filter and

reinsert it in its original position. You will hear a clicking sound when the filter is inserted correctly. Untitled-2 64 2021-05-17 2:04:37English English 65 Lower washer Self Clean+ Certain usage and environmental conditions may result in some residue build-up or odor in the washer drum. To prevent this build-up of residue or odor causing bacteria and keep your washer drum fresh and clean, perform the Self Clean+ cycle at least once a month or every 40 cycles. Perform the recommended procedure below when using the Self Clean+ cycle.

1. Remove all items from the washer drum and ensure the drum is empty. Laundry left in the drum during

the Self Clean+ cycle may be damaged.

2. Tap to turn the power on.

4. Turn the Navigation dial to select Self Clean+.

5. Tap and hold lower .

• The water temperature for Self Clean+ is defaulted to Hot. This temperature cannot be changed.

• In the case where residue is present in the washer drum, add liquid chlorine bleach to the MAX level line in the main-wash compartment before starting the Self Clean+ cycle. Do not add the liquid chlorine bleach to the bleach compartment (This is only the case for Self Clean+ cycle). Do not exceed the max line. Do not use or mix any other detergent or chemicals during the Self Clean+ cycle. If necessary, run a Rinse+Spin Cycle after the Self Clean+ cycle has completed to help remove any remaining residue. CAUTION If there is chlorine bleach left in the washer drum for an extended period of time, rust can occur. Self Clean+ reminder ( )

• After 40 washing cycles, the Self Clean+ LED reminder icon and the Self Clean+ cycle LED will blink on the control panel for an hour and then turn off automatically.

• The reminder will appear on the control panel for 5 additional consecutive cycles before turning off. The next reminder will not appear until another 40 cycles have been completed. Untitled-2 65 2021-05-17 2:04:37English Maintenance English66 Main wash compartment The main wash compartment needs to be cleaned periodically to remove buildup of laundry additives.

1. Open the top-front cover. Grasp the main wash

compartment, and then pull up to remove.

2. Remove all residue and traces of accumulated

laundry agents from the compartment. Rinse it with warm water.

3. To clean the recess of the compartment, use a small,

non-metal brush. Remove all residue from all sides of the recess.

4. Reinsert the compartment into place.

Untitled-2 66 2021-05-17 2:04:37English English 67 Fabric softener/bleach compartment Both the fabric softener compartment and the bleach compartment on the lower washer are not removable by design to facilitate visual feedback to users. To clean the softener compartment, follow these instructions. Cleaning the bleach compartment is basically the same.

1. Open the top-front cover, and then remove the

2. Use a soft brush (for example, a toothbrush) to clean

inside the compartment and remove impurities.

3. Run the Rinse+Spin cycle to rinse the compartment.

After supplying water and draining 5 times, the 19-minute cycle completes with the final spin process. Untitled-2 67 2021-05-17 2:04:38English Maintenance English68 Door diaphragm

1. Open the door and empty the drum.

2. Turn out the diaphragm (sealing or gasket of the

drum (A)), and check if it is stained. If so, follow the steps below.

3. Combine 3/4 cups of liquid chlorine bleach and 1

gallon of warm tap water.

4. Wearing rubber gloves, use a soft, clean cloth dipped

in the water and chlorine solution to clean the diaphragm.

5. Let stand for 5 minutes, and then wipe up and dry

well. CAUTION Use bleach carefully and be sure to follow the bleach manufacturer’s use and care instructions. NOTE Dust may accumulate on the door diaphragm during washing and drying (especially for drying). Therefore, clean the diaphragm after each washing and drying cycles. Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry.

1. Power off the washer, and then unplug it from the

2. Gently press the top area of the filter cover to open.

3. Put an empty, spacious container in front of the

cover, and stretch the emergency drain tube to the container while holding the tube cap (A).

4. Open the tube cap and let water in the Emergency

drain tube (B) flow into the container.

5. When done, close the tube cap, and reinsert the tube.

Then, close the filter cover. NOTE Use a spacious container because the water in the drum may be more than expected. Pump filter It is advisable to clean the pump filter 5 or 6 times a year to prevent it from clogging. A clogged pump filter may reduce the bubble effect.

1. Turn off the washer, and then unplug the power cord.

2. Drain the remaining water inside the drum. See the

Emergency drain section on page 68.

3. Gently press the top area of the filter cover to open.

4. Turn the pump filter knob (A) to the left, and drain off

the remaining water. Untitled-2 69 2021-05-17 2:04:38English Maintenance English70

5. Clean the pump filter using a soft brush. Make sure

the drain pump propeller inside the filter is not clogged.

6. Reinsert the pump filter, and then turn the filter knob

7. Close the filter cover.

• Some pump filters feature a safety knob that is designed to prevent children from accidently opening the filter compartment. To open the safety knob of the pump filter, push in and turn it counterclockwise. The spring mechanism of the safety knob helps open the filter.

• To close the safety knob of the pump filter, turn it clockwise. The spring makes a rattling sound, which is normal. NOTE If the pump filter is clogged, the "5C" information code appears on the washer’s display screen. CAUTION

• Make sure the filter knob is closed properly after cleaning the filter. Otherwise, this may cause a leak.

• Make sure the filter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak. Untitled-2 70 2021-05-17 2:04:39English English 71 Troubleshooting Checkpoints If you encounter an issue to check with the washer, first check the table below and try the suggestions. Problem Action Does not turn on.

• Make sure your home electrical system is providing electrical power that matches the requirements of the washer. See page 19

• Make sure the power plug of the washer is completely plugged in. Does not start.

• Make sure the door is properly closed.

• Make sure the taps are open.

• Make sure to tap and hold to start the washer.

• Make sure Child Lock is not activated.

• Before the washer starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.

• Check the fuse or reset the circuit breaker.

• Check if the upper or lower washer displays an information code on the respective status bar. Water supply is insufficient or no water is supplied.

• Make sure the door is properly closed.

• Make sure the water supply hose is not frozen.

• Make sure the water supply hose is not kinked or clogged.

• Make sure there is sufficient water pressure. After a cycle, detergent remains in the detergent drawer.

• Make sure the washer is running with sufficient water pressure.

• If you are using powdered detergent, do not use more than recommended.

• If you are using liquid detergent, do not over fill the liquid detergent compartment.

• Remove the liquid detergent and softener containers, and then clean the detergent drawer. Excessive vibrations or makes noise.

• Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the leveling feet to adjust the height of the washer.

• Make sure the shipping bolts are removed.

• Make sure the washer is not contacting any other object.

• Make sure the laundry load is balanced.

• The motor can cause noise during normal operation.

• Overalls or metal-decorated clothes can cause noise while being washed. This is normal.

• Metal objects such as coins can cause noise. After washing, remove these objects from the drum or tub or filter case. Untitled-2 71 2021-05-17 2:04:39English Troubleshooting English72 Problem Action Does not drain and/ or spin.

• Make sure the drain hose is neither kinked nor obstructed all the way to the drain system. If there is a drain restriction, call for service.

• Make sure the debris filter is not clogged.

• Close the door and tap and hold . For your safety, the washer will not tumble or spin unless the door is closed.

• Make sure the drain hose is not frozen or clogged.

• Make sure the drain hose is connected to a drain system that is not clogged.

• If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally. Drains with noise.

• At the initial installation, or when the washer has not been used for an extended period of time, the washer may make deflating noises while draining. This is not a system failure. The door does not open.

• Tap to stop the washer.

• It may take a few moments for the door lock mechanism to disengage.

• The door will not open until 3 minutes after the washer has stopped or the power has been turned off.

• Make sure all the water in the drum or tub is drained.

• The door may not open if water remains in the drum or tub. Drain the drum or tub and open the door manually.

• Make sure the door lock icon is off. The door lock icon turns off after the washer has drained. Excessive suds.

• Make sure you use the recommended types of detergent.

• Use high efficiency (HE) detergent to prevent oversudsing.

• Reduce the detergent amount for soft water, small loads, or lightly soiled loads.

• Non-HE detergent is not recommended. Cannot add additional detergent.

• Do not fill the detergent or fabric softener compartments beyond the marked max fill limit. Untitled-2 72 2021-05-17 2:04:39English English 73 Problem Action The washer stops.

• Plug the power cord into a live electrical outlet.

• Check the fuse or reset the circuit breaker.

• Close the door, and then tap and hold to start the washer. For your safety, the washer will not tumble or spin unless the door is closed.

• Before the washer starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.

• There may be a pause or soak period in the cycle. Wait and the washer may start.

• Make sure the mesh filters of the water supply hoses at the taps are not clogged. Periodically clean the mesh filters.

• If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally. The washer fills with the wrong temperature water.

• Fully open both taps.

• Make sure the temperature selection is correct.

• Make sure the hoses are connected to the correct taps. Flush the water lines.

• Make sure your water heater is set to supply hot water with a minimum temperature of 120 °F (49 °C) at the tap. Also, check the water heater capacity and recovery rate.

• Disconnect the hoses and clean the mesh filters. The mesh filters may be clogged.

• While the washer fills, the water temperature may change as the automatic temperature control feature checks the incoming water temperature. This is normal.

• While the washer fills, you may notice just hot and/or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washer determines the water temperature. The load is wet at the end of a cycle.

• Use the High or Extra High spin speed.

• Use high efficiency (HE) detergent to reduce oversudsing.

• The load is too small. Small loads (one or two items) may become unbalanced and not spin completely.

• Make sure the drain hose is not kinked or clogged. Untitled-2 73 2021-05-17 2:04:39English Troubleshooting English74 Problem Action Leaks water.

• Make sure the door is properly closed.

• Make sure all hose connections are tight.

• Make sure the end of the drain hose is correctly inserted and secured to the drain system.

• Use high efficiency (HE) detergent to prevent oversudsing. Has odors.

• Excessive suds collect in recesses and can cause foul odors.

• Run cleansing cycles to sanitize periodically.

• Clean the door seal (diaphragm).

• Dry the washer interior after a cycle has finished. The tub or the water/drain hose is frozen.

• For frozen hoses, use warm water to disconnect the frozen hoses. Soak them in warm water.

• For a frozen tub, fill the tub with warm water, and then wait for about 10 minutes.

• For the hose connector, put a hot towel on the drain hose connector.

• After thawing the hoses, reconnect them. Water drains out immediately.

• Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the tub halfway with water, and try spinning again.

• Lift the end of the drain hose to prevent water from draining. Fill the tub halfway with water, and then run the spin cycle after releasing the drain hose.

• Make sure the drain hose is installed correctly. See the installation section of this manual and then adjust the position of the drain hose as instructed.

• Make sure the washer drains completely if it is turned off by force. If you operate the washer before it has drained completely, the washer may supply water and drain simultaneously. If an issue continues to occur, contact a local Samsung service center. Untitled-2 74 2021-05-17 2:04:39English English 75 Information codes If the washer fails to operate, you may see an information code on the screen. Check the table below and try the suggestions. Code Action Upper washer Lower washer Close door and restart The door is open.

• Close the door, and then press Start/Pause to resume operation. Clean drain filter Check the drain system.

• Make sure the drain filter is not clogged.

• If the drain filter is clogged, clean the filter, and then restart the washer. Check water supply faucets and restart Check the water supply line.

• Check the connection to the water line (including water taps).

• Power off and then power the washer on after 2-3 minutes, and then try again.

• Depending on the model, the drain system drains water automatically. The Power and Start/Pause buttons may be disabled during this process. Check water lines

• Make sure the cold water supply hose is firmly connected to the cold water tap. If it is connected to the hot water tap, the laundry may be deformed with some cycles. Redistribute unbalanced load and restart Check the spinning process.

• The load may not be balanced inside the drum or tub. Load is too small, or heavy items are mixed with light items. Check the drum or tub and make sure the load is balanced.

• Avoid washing single items, adding few extra items help to balance the load. Redistribute the load evenly.

• Press Start/Pause to resume operation, or power off and then power the washer on after 2-3 minutes, and then try again. Close protective cover and restart The protective cover is open.

• Close the protective cover, and then press Start/Pause to resume operation. 1 1C 1C Check the water level sensor.

• Power off and then power the washer on after 2-3 minutes, and then try again.

• Depending on the model, the drain system drains water automatically. The Power and Start/Pause buttons may be disabled during this process. Untitled-2 75 2021-05-17 2:04:39English Troubleshooting English76 Code Action Upper washer Lower washer 1 dC1 dC1 Check the door switch..

• Power off and then power the washer on after 2-3 minutes, and then try again. 1 LC LC Check for water leaks.

• Power the washer off, and then check the drain system for any leaks. Once the leak issue is resolved, power the washer on after 2-3 minutes.

• Depending on the model, the drain system drains water automatically. The Power and Start/Pause buttons may be disabled during this process. 1 LC1 LC1 Check the drain hose.

• Make sure the end of the drain hose is placed on the floor.

• Make sure the drain hose is not clogged.

• If the information code remains, contact a customer service center. Others

• Use caution not to overfill any of the compartments (main wash/fabric softener/bleach).

• Do not spray or use water when cleaning the top door of the upper washer. Use a cloth to wipe up. 1 HC HC Check the washing heater.

• Power off the washer, and then contact a Samsung customer service center. 1 8C 1 8C1 1 8C2

• Power off and then power the washer on after 2-3 minutes, and then try again. 1 OC OC Water may overflow.

• Close the water tap, and then call for service. 1 3C 3C Check the motor.

• Power off and then power the washer on after 2-3 minutes, and then try again. 1 AC6 AC6 Check the PBA communication status.

• Power off and then power the washer on after 2-3 minutes, and then try again. 1 9C1 1 9C2 9C1 9C2 The electronic control needs to be checked.

• Check if power is supplied properly.

• If the information code remains, contact a Samsung service center. Untitled-2 76 2021-05-17 2:04:39English English 77 Code Action Upper washer Lower washer 1 SF SF System failed.

• Power off the washer, and then contact a Samsung service center. 1 AC AC Check communications between main and sub PBAs.

• Try powering off and restarting the cycle.

• If the information code remains, contact a customer service center. If any information code keeps appearing on the screen, contact a local Samsung service center. Untitled-2 77 2021-05-17 2:04:39English English78 Specifications Fabric care chart The following symbols provide garment care direction. The clothing care labels include symbols for drying, bleaching, drying and ironing, or dry cleaning when necessary. The use of symbols ensures consistency among garment manufacturers of domestic and imported items. Follow care label directions to optimize garment life and reduce laundering problems. Wash cycle Normal Permanent press/Wrinkle resistant/ Wrinkle control Gentle/Delicates Hand wash Water temperature Hot Warm Cold NOTE The temperature range for Hot is 135 °F (57 °C) or below, 95 °F (35 °C) or below for Warm, and 68 °F (20 °C) or below for Cold. Wash water temperature must be a minimum of 60 °F (16 °C) for detergent activation and effective cleaning. Bleach Any bleach (when needed) Only non-chlorine (color-safe) bleach (when needed) Tumble dry Normal Permanent press/Wrinkle resistant/ Wrinkle control Gentle/Delicates Special instructions Line dry/Hang to dry Drip dry Dry flat Heat setting High Medium Low Any heat No heat / Air Iron dry or steam temperatures High Medium Low Untitled-2 78 2021-05-17 2:04:42English English 79 Warning symbols for laundering Do not wash Do not wring Do not bleach Do not tumble dry No steam (added to iron) Do not iron Dry-clean Dry-clean Do not dry-clean Line dry/Hang to dry Drip dry Dry flat Protecting the environment

• This appliance is manufactured from recyclable materials. If you decide to dispose of it, please observe local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected to a power source. Remove the lid so that animals and small children cannot get trapped inside the appliance.

• Do not exceed the detergent quantities recommended in the detergent manufacturers’ instructions.

• Use stain removal products and bleaches before the wash cycle only when necessary.

• Save water and electricity by only washing full loads (the exact amount depends upon the program used). Declaration of conformity This appliance complies with UL2157. Untitled-2 79 2021-05-17 2:04:43English Specifications English80 Specification sheet

Type Dual loading washer Dimensions (inches (mm)) A. Height - top door closed

B. Height - top door opened 61 in. (1550 mm) C. Width 27 in. (686 mm) D. Depth with door open 54.6 in. (1386 mm) E. Depth 34 in. (864 mm) Water pressure (psi (kPa)) 20 - 116 (137 - 800) NET weight (lb (kg)) 304 (138) Spin revolution Upper washer 800 rpm Lower washer 1300 rpm Heater rating Washing and heating 120 V 900 W Annual energy consumption Upper washer 60 kWh/year Lower washer 110 kWh/year Annual water consumption Upper washer 3540 gal/year Lower washer 4278 gal/year Untitled-2 80 2021-05-17 2:04:43English 81 LIMITED WARRANTY (U.S.A.) SAMSUNG WASHER LIMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of: One (1) year parts and labor, Three (3) years stainless tub part (Part Only), Ten (10) years washing DD motor part (Part Only) This limited warranty is valid only on products purchased and used in the United States that have been installed, operated, and maintained according to the instructions attached to or furnished with the product. To receive warranty service, the purchaser must contact SAMSUNG at the address or phone number provided below for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service. SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to availability of SAMSUNG authorized servicers within the customer’s geographic area. If in-home service is not available, SAMSUNG may elect, at its option, to provide transportation of the product to and from an authorized service center. If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service. To receive in-home service, product must be unobstructed and accessible to the service agent. During the applicable warranty period, a product will be repaired, replaced, or the purchase price refunded, at the sole option of SAMSUNG. SAMSUNG may use new or reconditioned parts in repairing a product, or replace the product with a new or reconditioned product. Replacement parts and products are warranted for the remaining portion of the original product’s warranty or ninety (90) days, whichever is longer. All replaced parts and products are the property of SAMSUNG and you must return them to SAMSUNG. Untitled-2 81 2021-05-17 2:04:43LIMITED WARRANTY (U.S.A.) English82 This limited warranty covers manufacturing defects in materials or workmanship encountered in normal household, noncommercial use of this product and shall not cover the following: damage that occurs in shipment, delivery, installation, and uses for which this product was not intended; damage caused by unauthorized modification or alteration of the product; product where the original factory serial numbers have been removed, defaced, changed in any way, or cannot be readily determined; cosmetic damage including scratches, dents, chips, and other damage to the product’s finishes; damage caused by abuse, misuse, pest infestations, accident, fire, floods, or other acts of nature or God; damage caused by use of equipment, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG; damage caused by incorrect electrical line current, voltage, fluctuations and surges; damage caused by failure to operate and maintain the product according to instructions; in-home instruction on how to use your product; and service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e., house wiring, fuses, or water inlet hoses). The cost of repair or replacement under these excluded circumstances shall be the customer’s responsibility. Visits by a Service Engineer to explain functions, maintenance or installation is not covered by warranty. Please contact your Samsung call agent for help with any of these issues.

EXCLUSION OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state. Untitled-2 82 2021-05-17 2:04:43English 83

LIMITATION OF REMEDIES

YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME WAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELING EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state. SAMSUNG does not warrant uninterrupted or error-free operation of the product. No warranty or guarantee given by any other person, firm, or corporation with respect to this product shall be binding on SAMSUNG. To obtain warranty service, please contact SAMSUNG at: Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660 1-800-SAMSUNG (726-7864) www.samsung.com/us/support Untitled-2 83 2021-05-17 2:04:43English84 Warranty (CANADA) SAMSUNG WASHER

LIMITED WARRANTY TO ORIGINAL PURCHASER

This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS CANADA, INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of: One (1) year part and labor, Ten (10) years washing DD motor (Part only) This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada. To receive warranty service, the purchaser must contact SAMSUNG for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center. SAMSUNG will provide in-home service during the warranty period at no charge, subject to availability within the Canada. In-home service is not available in all areas. To receive in-home service, product must be unobstructed and accessible to the service agent. If service is not available, SAMSUNG may elect to provide transportation of the product to and from an authorized service center. SAMSUNG will repair, replace, or refund this product at our option and at no charge as stipulated herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and shall not apply to the following: damage that occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning, or other acts of nature or God; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG that damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal and reinstallation; problems caused by pest infestations. This limited warranty does not cover problems resulting from incorrect electric current, voltage or supply, light bulbs, house fuses, house wiring, cost of a service call for instructions, or fixing installation errors. SAMSUNG does not warranty uninterrupted or error-free operation of the product. EXCEPT AS SET FORTH HEREIN, THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER EXPRESS OR IMPLIED, AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. Untitled-2 84 2021-05-17 2:04:43English 85 NO WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY. Some provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from province to province. To obtain warranty service, please contact SAMSUNG at: Samsung Electronics Canada Inc. 2050 Derry Road West, Mississauga, Ontario L5N 0B9 Canada 1-800-SAMSUNG (726-7864) www.samsung.com/ca/support (English) www.samsung.com/ca_fr/support (French)