WD10J6410AS - Washing machine SAMSUNG - Free user manual and instructions

USER MANUAL WD10J6410AS SAMSUNG

Washing Machine User manual WD10J6***** SSEC SEC WD10J6410AS_DC68-03628G_EN.indd 1 2015/6/26 15:19:422 English Contents Contents Safety information 3 What you need to know about the safety instructions 3 Important safety symbols 3 Important safety precautions 4 Installation 15 What’s included 15 Installation requirements 17 Step-by-step installation 19 Before you start 25 Initial settings 25 Laundry guidelines 26 Detergent drawer guidelines 28 Operations 31 Control panel 31 Simple steps to start 33 Dry clothes only 34 Course overview 35 Settings 38 Maintenance 39 Eco Drum Clean 39 Smart Check 40 Using dry course 41 AIR Wash 42 Emergency drain 43 Cleaning 44 Recovery from freezing 47 Care against an extended time of disuse 47 Troubleshooting 48 Checkpoints 48 Information codes 53 Specications 56 Fabric care chart 56 Protecting the environment 57 Specication sheet 58 WD10J6410AS_DC68-03628G_EN.indd 2 2015/6/26 15:19:42English 3 Safety information Safety information Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benets and features. What you need to know about the safety instructions Please read this manual thoroughly to ensure that you know how to safely and efciently operate the extensive features and functions of your new appliance. Please store the manual in a safe location close to the appliance for future reference. Use this appliance only for its intended purpose as described in this instruction manual. Warnings and Important Safety Instructions in this manual do not cover all possible conditions and situations that may occur. It is your responsibility to use common sense, caution and care when installing, maintaining and operating your washing machine. Because the following operating instructions cover various models, the characteristics of your washing machine may differ slightly from those described in this manual and not all warning signs may be applicable. If you have any questions or concerns, contact your nearest service centre or nd help and information online at www.samsung.com. Important safety symbols What the icons and signs in this user manual mean: WARNING Hazards or unsafe practices that may result in severe personal injury, death and/or property damage. CAUTION Hazards or unsafe practices that may result in personal injury and/or property damage. NOTE Indicates that a risk of personal injury or material damage exists. WD10J6410AS_DC68-03628G_EN.indd 3 2015/6/26 15:19:424 English Safety information Safety information These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference. Read all instructions before using the appliance. As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it. Important safety precautions WARNING To reduce the risk of re, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following: Do not let children (or pets) play in or on your washing machine. The washing machine door does not open easily from the inside and children may be seriously injured if trapped inside. This appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance. For use in Europe: This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision. WD10J6410AS_DC68-03628G_EN.indd 4 2015/6/26 15:19:42English 5 Safety information If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to avoid a hazard. This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible. For appliances with ventilation openings in the base, that a carpet must not obstruct the openings. The new hose-sets supplied with the appliance are to be used and that old hose-sets should not be reused. CAUTION In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility. The tumble dryer is not to be used if industrial chemicals have been used for cleaning. The lint trap has to be cleaned frequently, if applicable. Lint must not to be allowed to accumulate around the tumble dryer. (not applicable for appliances intended to be vented to the exterior of the building) Adequate ventilation has to be provided to avoid the back ow of gases into the room from appliances burning other fuels, including open res. Do not dry unwashed items in the tumble dryer. Items that have been soiled with substances such as cooking oil, acetone, alcohol, petrol, kerosene, spot removers, turpentine, waxes and wax removers should be washed in hot water with an extra amount of detergent before being dried in the tumble dryer. WD10J6410AS_DC68-03628G_EN.indd 5 2015/6/26 15:19:436 English Safety information Safety information Items such as foam rubber (latex foam), shower caps, waterproof textiles, rubber backed articles and clothes or pillows tted with foam rubber pads should not be dried in the tumble dryer. Fabric softeners, or similar products, should be used as specied by the fabric softener instructions. The nal part of a tumble dryer cycle occurs without heat (cool down cycle) to ensure that the items are left at a temperature that ensures that the items will not be damaged. Remove all objects from pockets such as lighters and matches. WARNING Never stop a tumble dryer before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated. Exhaust air must not be discharged into a ue which is used for exhausting fumes from appliances burning gas or other fuels. The appliance must not be installed behind a lockable door, a sliding door or a door with a hinge on the opposite side to that of the tumble dryer, in such a way that a full opening of the tumble dryer door is restricted. For use in Europe: Children of less than 3 years should be kept away unless continuously supervised. WD10J6410AS_DC68-03628G_EN.indd 6 2015/6/26 15:19:43English 7 Safety information Critical installation warnings WARNING The installation of this appliance must be performed by a qualied technician or service company.

• Failure to do so may result in electric shock, re, an explosion, problems with the product, or injury. The appliance is heavy, therefore take care when lifting it. Plug the power cord into an AC 220 - 240 V / 50 Hz wall socket or higher and use the socket for this appliance only. Never use an extension cord.

• Sharing a wall socket with other appliances using a power strip or extending the power cord may result in electric shock or re.

• Ensure that the power voltage, frequency, and current are the same as those of the product specications. Failure to do so may result in electric shock or re. Plug the power plug into the wall socket rmly. Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis.

• Unplug the power plug and clean it with a dry cloth.

• Failure to do so may result in electric shock or re.

• Plug the power plug into the wall socket so that the cord is running towards the oor. If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be damaged and this may result in electric shock or re. Keep all packaging materials out of the reach of children as these may be dangerous.

• If a child places a bag over its head, it may suffocate. When the appliance, power plug or power cord is damaged, contact your nearest service centre. This appliance must be properly grounded. Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.

• This may result in electric shock, re, an explosion, or problems with the product.

• Never plug the power cord into a socket that is not grounded correctly and make sure that it is in accordance with local and national regulations. Do not install this appliance near a heater or any inammable material. Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or water (rain drops). Do not install this appliance in a location exposed to low temperatures.

• Frost may cause the tubes to burst. WD10J6410AS_DC68-03628G_EN.indd 7 2015/6/26 15:19:438 English Safety information Safety information Do not install this appliance in a location where gas may leak.

• This may result in electric shock or re. Do not use an electric transformer.

• This may result in electric shock or re. Do not use a damaged power plug, damaged power cord, or loose wall socket.

• This may result in electric shock or re. Do not pull or excessively bend the power cord. Do not twist or tie the power cord. Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance.

• This may result in electric shock or re. Do not pull the power cord when unplugging the power plug.

• Unplug the power plug by holding the plug.

• Failure to do so may result in electric shock or re. WD10J6410AS_DC68-03628G_EN.indd 8 2015/6/26 15:19:43English 9 Safety information Installation cautions CAUTION This appliance should be positioned in such a way that the power plug is easily accessible.

• Failure to do so may result in electric shock or re due to electric leakage. Install your appliance on a solid, level oor that can support its weight.

• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the product. Critical usage warnings WARNING If the appliance is ooded, turn off the water & power supplies immediately and contact your nearest service centre.

• Do not touch the power plug with wet hands.

• Failure to do so may result in electric shock. If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest service centre.

• Failure to do so may result in electric shock or re. In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately without touching the power plug. Do not touch the appliance or power cord.

• Do not use a ventilating fan.

• A spark may result in an explosion or re. Do not let children play in or on the washing machine. In addition, when disposing of the appliance, remove the washing machine door lever.

• If trapped inside the product, children may suffocate to death. Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washing machine before using it. Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol or other inammable or explosive substances.

• This may result in electric shock, re, or an explosion. Do not open the washing machine door by force while it is operating (high-temperature washing/drying/spinning).

• Water owing out of the washing machine may result in burns or cause the oor to be slippery. This may result in injury. WD10J6410AS_DC68-03628G_EN.indd 9 2015/6/26 15:19:4310 English Safety information Safety information

• Opening the door by force may result in damage to the product or injury. Do not insert your hand under the washing machine while an operation is in progress.

• This may result in injury. Do not touch the power plug with wet hands.

• This may result in electric shock. Do not turn the appliance off by unplugging the power plug while an operation is in progress.

• Plugging the power plug into the wall socket again may cause a spark and result in electric shock or re. Do not let children or the inrm use this washing machine without proper supervision. Do not let children climb in or onto the appliance.

• This may result in electric shock, burns or injury. Do not insert your hand or a metal object under the washing machine while it is operating.

• This may result in injury. Do not unplug the appliance by pulling the power cord. Always grip the plug rmly and pull it straight out of the outlet.

• Damage to the power cord may cause a short-circuit, re and/or electric shock. Do not attempt to repair, disassemble, or modify the appliance yourself.

• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.

• When the appliance needs to be repaired or reinstalled, contact your nearest service centre.

• Failure to do so may result in electric shock, re, problems with the product, or injury. If the water supply hose comes loose from the water tap and oods the appliance, unplug the power plug.

• Failure to do so may result in electric shock or re. Unplug the power plug when the appliance is not being used for long periods of time or during a thunder or lightning storm.

• Failure to do so may result in electric shock or re. If any foreign substance enters into the appliance, unplug the power plug and contact you nearest Samsung Customer Service.

• This may result in electric shock or re. WD10J6410AS_DC68-03628G_EN.indd 10 2015/6/26 15:19:43English 11 Safety information Usage cautions CAUTION When the washing machine is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug the power plug and clean the washing machine using a damp, soft cloth.

• Failure to do so may result in discolouration, deformation, damage, or rust. The front glass may be broken by a strong impact. Take care when using the washing machine.

• If the glass is broken, it may result in injury. After a water supply failure or when reconnecting the water supply hose, open the water tap slowly. Open the water tap slowly after a long period of non-use.

• The air pressure in the water supply hose or the water pipe may damage a product part or result in a water leak. If a draining error occurs during an operation, check if there is a draining problem.

• If the washing machine is used when it is ooded because of a draining problem, it may result in electric shock or re. Insert the laundry into the washing machine completely so that the laundry does not get caught in the door.

• If laundry gets caught in the door, it may result in damage to the laundry or the washing machine, or result in a water leak. Turn the water supply off when the washing machine is not being used. Ensure that the screws on the water supply hose connector are properly tightened.

• Failure to do so may result in property damage or injury. Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste, thread, hair, etc.).

• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water leak. Open the water tap and check if the water supply hose connector is rmly tightened and that there is no water leak before using the product.

• If the screws on the water supply hose connector are loose, it may result in a water leak. The product you have purchased is designed for domestic use only. WD10J6410AS_DC68-03628G_EN.indd 11 2015/6/26 15:19:4312 English Safety information Safety information Using the product for business purposes qualies as a product misuse. In this case, the product will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse. Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.

• This may result in electric shock, re, problems with the product, or injury. Do not spray volatile material such as insecticide onto the surface of the appliance.

• As well as being harmful to humans, this may result in electric shock, re or problems with the product. Do not place objects that generate electromagnetic elds near the washing machine.

• This may result in injury due to a malfunction. Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.

• This may result in burns or injury. Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing these items. (*): Woollen bedding, rain covers, shing vests, ski pants, sleeping bags, diaper covers, sweat suits, and bicycle, motor cycle and car covers, etc.

• Do not wash thick or hard mats even if the washing machine mark is on the care label. This may result in injury or damage to the washing machine, walls, oor, or clothing due to abnormal vibrations.

• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come off and stick to inside the drum, and this may result in malfunction such as a drainage error. Do not operate the washing machine when the detergent drawer is removed.

• This may result in electric shock or injury due to a water leak. Do not touch the insides of the drum during or just after drying as it is hot.

• This may result in burns. Do not insert your hand into the detergent drawer.

• This may result in injury as your hand may be caught by the detergent input device.

• The liquid detergent guide (applicable models only) is not used for powder detergent. Remove the guide when using powder detergent. Do not place any objects (such as shoes, food waste, animals) other than laundry into the washing machine.

• This may result in damage to the washing machine, or injury and death in the case of pets due to the abnormal vibrations. WD10J6410AS_DC68-03628G_EN.indd 12 2015/6/26 15:19:43English 13 Safety information Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.

• This may result in electric shock or injury. Do not wash laundry contaminated by oils, creams or lotions usually found in skincare shops or massage clinics.

• This may cause the rubber seal to become deformed and result in a water leak. Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long periods of time.

• This may cause the drum to rust.

• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and use a sponge to clean it. Never use a metal brush. Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry contaminated by dry cleaning detergent.

• This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil. Do not use water from water cooling/heating devices.

• This may result in problems with the washing machine. Do not use natural hand-washing soap for the washing machine.

• If it hardens and accumulates inside the washing machine, it may result in problems with the product, discolouration, rust, or bad odours. Place socks and brassieres in a washing net and wash them with the other laundry. Do not wash large laundry items such as bedding in the washing net.

• Failure to do so may result in injury due to abnormal vibrations. Do not use hardened detergent.

• If it accumulates inside the washing machine, it may result in a water leak. Make sure that the pockets of all the clothing items to be washed are empty.

• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to the appliance. Do not wash clothing with large buckles, buttons or other heavy metal objects. Sort the laundry by color on the basis of its colorfastness and select the recommended cycle, water temperature and additional functions.

• This may result in discoloration or fabric damage. Take care that children’s ngers are not caught in the door when you close it.

• Failure to do so may result in injury. WD10J6410AS_DC68-03628G_EN.indd 13 2015/6/26 15:19:4314 English Safety information Safety information Critical cleaning warnings WARNING Do not clean the appliance by spraying water directly onto it. Do not use the a strong acidic cleaning agent. Do not use benzene, thinner or alcohol to clean the appliance.

• This may result in discolouration, deformation, damage, electric shock or re. Before cleaning or performing maintenance, unplug the appliance from the wall socket.

• Failure to do so may result in electric shock or re. WD10J6410AS_DC68-03628G_EN.indd 14 2015/6/26 15:19:43English 15 Installation Installation Follow these instructions carefully to ensure proper installation of the washing machine and to prevent accidents when doing laundry. What’s included Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer.

• Bolt caps : The provided number (3 to 6) of bolt caps depends on the model.

• Hot water supply hose: Applicable models only.

• Liquid detergent container: Applicable models only. WD10J6410AS_DC68-03628G_EN.indd 16 2015/6/26 15:19:44English 17 Installation Installation requirements Electrical supply and grounding

• AC 220-240 V / 50 Hz fuse or circuit breaker is required

• Use an individual branch circuit specic to the washing machine To ensure proper grounding, the washing machine comes with a power cord featuring a three-prong grounding plug for use in a properly installed and grounded outlet. Check with a qualied electrician or serviceperson if you are not sure about the grounding. Do not modify the provided plug. If it does not t the outlet, call a qualied electrician to install a proper outlet. WARNING

• Do NOT use an extension cord.

• Use only the power cord that comes with the washing machine.

• Do NOT connect the ground wire to plastic plumbing, gas lines, or hot water pipes.

• Improperly connected grounding conductors may cause electric shock. Water supply A proper water pressure for this washing machine is between 50 kPa and 800 kPa. Water pressure less than 50 kPa may cause the water valve not to close completely. Or, it may take longer to ll the drum, causing the washing machine to turn off. Water taps must be within 120 cm from the rear of the washing machine so that the provided inlet hoses reach the washing machine. To reduce the risk of leaks:

• Make sure water taps are easily accessible.

• Turn off the taps when the washing machine is not in use.

• Check for any leaks at the water inlet hose ttings on a regular basis. CAUTION Before using the washing machine for the rst time, check all connections at the water valve and taps for any leaks. Drain Samsung recommends a standpipe in height of 60~90 cm. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose. WD10J6410AS_DC68-03628G_EN.indd 17 2015/6/26 15:19:4418 English Installation Installation Flooring For best performance, the washing machine must be installed on a solid oor. Wood oors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces are not a good resistance to vibrations and may cause the washing machine to move slightly during the spin cycle. CAUTION Do NOT install the washing machine on a platform or a poorly supported structure. Water temperature Do not install the washing machine in areas where water may freeze as the washing machine always retains some water in its water valves, pumps, and/or hoses. Frozen water left in the connection parts may cause damage to belts, the pump, and other components of the washing machine. Alcove or closet installation Minimum clearance for stable operation: Sides 25 mm Rear 50 mm Top 25 mm Front 550 mm If both the washing machine and a dryer are installed in the same location, the front of the alcove or closet must have at least a 550 mm unobstructed air opening. Your washing machine alone does not require a specic air opening. WD10J6410AS_DC68-03628G_EN.indd 18 2015/6/26 15:19:44English 19 Installation Step-by-step installation STEP 1 Select a location Location requirements:

• Solid, level surface without carpeting or ooring that may obstruct ventilation

• Away from direct sunlight

• Adequate room for ventilation and wiring

• The ambient temperature is always higher than the freezing point (0 ˚C)

• Away from a heat source STEP 2 Remove the shipping bolts Unpack the product package and remove all shipping bolts.

1. Loosen all shipping bolts on the rear of

the machine using the supplied spanner.

2. Fill the holes with the supplied plastic

bolt caps. Keep the shipping bolts for future use. WARNING Packaging materials can be dangerous to children. Dispose all packaging material (plastic bags, polystyrene, etc.) out of children’s reach. WD10J6410AS_DC68-03628G_EN.indd 19 2015/6/26 15:19:4420 English Installation Installation STEP 3 Adjust the levelling feet

1. Gently slide the washing machine into

position. Excessive force may damage the levelling feet.

2. Level the washing machine by manually

adjusting the levelling feet.

3. When levelling is complete, tighten the

nuts using the spanner. STEP 4 Connect the water hose The provided hose adaptor may differ with the model. This step guides you through connecting the connector-type adaptor. If you are provided with the screw-type adaptor, go to 7.

Connect the water supply hose to the water tap.

1. Remove the adaptor (A) from the water

supply hose (B). WD10J6410AS_DC68-03628G_EN.indd 20 2015/6/26 15:19:45English 21 Installation

2. Use a Philips screwdriver to loosen four

screws on the adaptor.

3. Hold the adaptor and turn part (C) in the

arrow direction to loosen it by 5 mm (*).

4. Insert the adaptor into the water tap,

and tighten the screws while lifting up the adaptor.

5. Turn part (C) in the arrow direction to

6. While holding down part (E), connect the

water supply hose to the adaptor. Then, release part (E). The hose ts into the adaptor with a clicking sound. WD10J6410AS_DC68-03628G_EN.indd 21 2015/6/26 15:19:4522 English Installation Installation

7. If you are using a screw type of water

tap, use the provided screw-type adaptor to connect to the water tap as shown.

8. Connect the other end of the water

supply hose to the inlet valve on the back of the washing machine. Turn the hose clockwise to tighten.

9. Open the water tap and check if there

are any leaks around the connection areas. If there are water leaks, repeat the steps above. WARNING Stop using the washing machine if there is a water leak, and contact a local Samsung service centre. Otherwise, this may cause electric shock. CAUTION Do not stretch the water supply hose by force. If the hose is too short, replace the hose with a longer, high-pressure hose. WD10J6410AS_DC68-03628G_EN.indd 22 2015/6/26 15:19:45English 23 Installation NOTE

• After connecting the water supply hose to the adaptor, check if it is connected properly by pulling the water supply hose downwards.

• Use a popular type of water taps. If the tap is square-shaped or too big, remove the spacer ring before inserting the tap into the adaptor. For models with an additional hot water inlet:

1. Connect the red end of the hot water

supply hose to the hot water inlet on the back of the machine.

2. Connect the other end of the hot water

supply hose to the hot water tap. Aqua hose (applicable models only)

The aqua hose alerts users of a risk of water leaks. It senses the water ow and turns red on the centre indicator (A) in case of a leak. WD10J6410AS_DC68-03628G_EN.indd 23 2015/6/26 15:19:4624 English Installation Installation STEP 5 Position the drain hose The drain hose can be positioned in three ways:

Over the edge of a wash basin The drain hose must be placed at a height of between 60 cm and 90 cm (*) from the oor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A). Secure the guide to the wall using a hook to ensure stable drainage. ln a sink drain pipe The drain pipe must be above the sink siphon so that the end of the hose is at least 60 cm above the oor.

ln a drain pipe The drain pipe should be between 60 cm and 90 cm high (*). It is advisable to use a 65 cm high vertical pipe. Make sure the drain hose is connected to the stand pipe at a slant. Drain standpipe requirements:

• Minimum diameter of 5 cm

• Minimum carry-away capacity of 60 litres per minute STEP 6 Turn on the washing machine Plug the power cord into a wall socket featuring an AC 220-240 V / 50 Hz approved electrical outlet protected by a fuse or circuit breaker. Then, press the Power button to turn on the washing machine. WD10J6410AS_DC68-03628G_EN.indd 24 2015/6/26 15:19:46English 25 Before you start Before you start Initial settings Run Calibration (recommended) Calibration ensures accurate weight detection by the washing machine. Make sure the drum is empty before running Calibration.

1. Power off, and then power on the

2. Hold down Temp. and Delay End

simultaneously for 3 seconds to enter Calibration mode. The “CB” message appears.

3. Press Start/Pause to run the Calibration

4. The drum will rotate clockwise and

counter-clockwise for about 3 minutes.

5. When the cycle is complete, “0” appears

on the display and the washing machine will turn off automatically.

6. The washing machine is now ready for

use. WD10J6410AS_DC68-03628G_EN.indd 25 2015/6/26 15:19:4626 English Before you start Before you start Laundry guidelines STEP 1 Sort Sort the laundry according to these criteria:

• Care Label: Sort the laundry into cottons, mixed bres, synthetics, silks, wools, and rayon.

• Colour: Separate whites from colours.

• Size: Mixing different-sized items together in the drum improves the washing performance.

• Sensitivity: Wash delicate items separately using an Easy Iron option for pure, new woollen items, curtains, and silk items. Check the labels on the items. NOTE Make sure to check the care label on the clothing, and sort them accordingly before starting the wash. STEP 2 Empty pockets Empty all the pockets of your laundry items

• Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum. Turn clothing with buttons and embroideries inside out

• If pants or jacket zippers are open while washing, the drum may be damaged. Zippers should be closed and xed with a string.

• Clothing with long strings may become entangled with other clothes. Make sure to tie the strings before starting the wash. STEP 3 Use a laundry net

• Brassieres (water washable) must be placed in a laundry net. Metal parts of the brassieres may break through and tear other laundry items.

• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become caught around the door. Place them inside a ne laundry net.

• Do not wash the laundry net by itself without other laundry. This may cause abnormal vibrations that could move the washing machine and result in injury. WD10J6410AS_DC68-03628G_EN.indd 26 2015/6/26 15:19:46English 27 Before you start STEP 4 Prewash (if necessary) Select the Prewash option for the selected course if the laundry is heavily soiled. Do not use the Prewash option when detergent is manually added into the drum. STEP 5 Determine the load capacity Do not overload the washing machine. Overloading may cause the washing machine to not wash properly. For the load capacity for the type of clothing, see page

NOTE When washing bedding or bedding covers, the wash time may be lengthened or the spin efciency may be reduced. For bedding or bedding covers, the recommended maximum spin cycle speed is 800 rpm, and the load capacity is 2.0 kg or less. CAUTION If the laundry is unbalanced and the “UB” error code is displayed, redistribute the load. Unbalanced laundry may reduce the spinning performance. STEP 6 Apply a proper detergent type The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), colour, wash temperature, and degree of soiling. Always use “low suds” laundry detergent, which is designed for automatic washing machines. NOTE

• Follow the detergent manufacturer’s recommendations based on the weight of the laundry, the degree of soiling, and the hardness of the water in your local area. If you are not sure about the water hardness, contact a local water authority.

• Do not use detergent that tends to be hardened or solidied. This detergent may remain after the rinse cycle, blocking the drain outlet. CAUTION When washing wool using the wool course, use only a neutral liquid detergent. If used with the Wool course, powder detergent may remain on the laundry and discolour the laundry. WD10J6410AS_DC68-03628G_EN.indd 27 2015/6/26 15:19:4628 English Before you start Before you start Detergent drawer guidelines The washing machine provides a three-compartment dispenser: the left compartment for the main wash, the front-right for fabric softeners, and the rear-right for the preliminary wash.

01 Prewash compartment: Apply prewash detergent or starch. 02 Main-wash compartment: Apply main-wash detergent, water softener, soaking detergent, bleach, and/or stain removers.

Softener compartment: Apply additives such as fabric softener. Do not exceed the max line (A). CAUTION

• Do not open the detergent drawer while the washing machine is operating.

• Do not use the following types of detergent:

• To prevent the compartment clogging, concentrated or highly-enriched agents (fabric softener or detergent) must be diluted with water before being applied. To apply washing agents to the detergent drawer

1. Slide open the detergent drawer.

2. Apply laundry detergent to the

main-wash compartment as instructed or recommended by the manufacturer. To use liquid detergent, see page 30. WD10J6410AS_DC68-03628G_EN.indd 28 2015/6/26 15:19:47English 29 Before you start

3. Apply fabric softener to the softener

compartment. Do not exceed the max line (A).

4. If you want to prewash, apply

prewash detergent to the prewash compartment as instructed or recommended by the manufacturer.

5. Close the detergent drawer.

• Do not apply powder detergent to the liquid container.

• Concentrated fabric softener must be diluted with water before applied.

• Do not apply main-wash detergent to the softener compartment. WD10J6410AS_DC68-03628G_EN.indd 29 2015/6/26 15:19:4730 English Before you start Before you start To use liquid detergent (applicable models only)

First insert the provided liquid container in the main-wash compartment. Then, apply liquid detergent to the container below the marked max line (A). CAUTION

• Do not exceed the max line that is marked inside the container.

01 Course Selector Turn the dial to select a cycle. 02 Display The display shows current cycle information and estimated time remaining, or an information code when a problem occurs. 03 Temp. Press to change the water temperature for the current cycle. 04 Rinse Press to change the rinse times for the current course. You can set the rinse times up to 5. 05 Spin Press to change the spinning speed for the current cycle.

• Rinse Hold : The nal rinse process is suspended so that the laundry remains in the water. To unload the laundry, run a drain or spin process.

• No Spin : The drum does not spin after the nal drain process. 06 Dry Level Press this button to select proper drying option. 07 Bubble Soak Press to activate/deactivate the Bubble Soak function. This function helps remove a wide variety of stubborn stains.

• Bubble Soak helps remove a variety of stubborn stains.

• With Bubble Soak selected, laundry is thoroughly soaked in water bubbles for effective washing.

• Bubble Soak is available with and adds up to 30 minutes (or 20 minutes) to 3 cycles: Cotton, Synthetics, and Baby Care. 08 Options Press to select an Option from Intensive( ), Prewash( ), and Intensive( )+Prewash( ). Press again to deselect. WD10J6410AS_DC68-03628G_EN.indd 31 2015/6/26 15:19:4832 English Operations Operations 09 Delay End Delay End lets you set the end time of the current cycle. Based on your settings, the start time of the cycle will be determined by the machine’s internal logic. For example, this setting is useful for programming your machine to nish a wash at the time you normally return home from work.

• Press to choose a preset unit of hours. 10 Power Press to turn on/off the washing machine. 11 Start/Pause Press to start or stop an operation. WD10J6410AS_DC68-03628G_EN.indd 32 2015/6/26 15:19:48English 33 Operations Simple steps to start

1. Press the Power button to turn on the washing machine.

2. Turn the Course Selector to select a course.

3. Change the course settings (Temp., Rinse, Spin and Dry Level) as necessary.

5. To select a preferred mode, press the Bubble Soak button repeatedly until the

To change the course during operation

1. Press the Start/Pause button to stop operation.

2. Select a different course.

3. Press the Start/Pause button again to start the new course.

You can dry your clothes directly or dry the washed clothes according to the following procedures.

1. Press Power button on the washing machine.

2. Use the Cycle Selector to select the appropriate drying cycle.

3. Press Dry Level button to select the appropriate drying mode.

4. Press Start/Pause button to start dry.

WD10J6410AS_DC68-03628G_EN.indd 34 2015/6/26 15:19:48English 35 Operations Course overview Standard courses Course Description & Max load (kg) COTTON

• For cottons, bed linens, table linens, underwear, towels, or shirts. The washing time and the number of rinse cycles are automatically adjusted according to the load. Max SYNTHETICS

• For blouses or shirts that are made of polyester (diolen, trevira), polyamide (perlon, nylon), or the like.

• Specic for machine-washable wool for loads less than

• The wool course features gentle cradling and soaking to protect the wool bres from shrinkage/distortion.

• A neutral detergent is recommended.

• Featuring a high-temperature wash and extra rinses to ensure that no powder detergent remains.

• For outdoor clothes, skiwear, and sportswear that are made of functional materials such as spandex, stretch, and micro-bre.

• Featuring an additional rinse after applying fabric softener to the laundry.

• Cleans the drum by removing dirt and bacteria from the drum.

• Perform once every 40 washes with no detergent or bleach applied.

• Make sure the drum is empty.

• Do not use any cleaning agents for cleaning the drum.

• This course is useful for removing bad odors. Turning the Cycle Selector cycles through the following operating modes.(Deodorization > Sanitization)

• DEODORIZATION - Reduces bad smells from the laundry.

• SANITIZATION - Deodorize and sanitize the laundry by stronger AIR Wash action with higher temp.

• Use to dry laundry such as cotton, underwear, and linen.

• Use to dry heat-sensitive garments. This protects the bers of the garment by dying it at low temperatures.

• Low-temperature Eco Bubble contributes to power saving.

• Press this button if you need to shorten the washing time, applicable for Intensive, Pre Wash, or Delay End cycles. The shortened time may differ depending on the Cycle/Load/Option.

• For lightly soiled garments in less than 2.0 kg that you want to wash quickly.

• For badly soiled laundry. The operation time for each cycle is longer than normal. Pre Wash

• This will add a preliminary washing cycle before the main wash cycle. WD10J6410AS_DC68-03628G_EN.indd 36 2015/6/26 15:19:48English 37 Operations Delay End You can set the washing machine to nish our wash automatically at a later time, choosing a delay of between 1 to 19 hours (in 1 hour increments). The hour displayed indicates the time the wash will nish

1. Select a course. Then change the course settings if necessary.

2. Press the Delay End button repeatedly until a desired end time is set.

3. Press Start/Pause button.

The corresponding indicator turns on with the clock running.

4. To cancel the Delay End, restart the washing machine by pressing the Power button.

Real-life case You want to nish a two-hour course 3 hours later from now. For this, you add the Delay End option to the current cycle with the 3-hour setting, and press Start/Pause at 2:00 p.m. Then, what happens? The washing machine starts operating at 3:00 p.m., and ends at 5:00 p.m. Provided below is the time line for this example. 2:00 pm Set the Delay End to 3 hours 3:00 pm Start 5:00 pm End WD10J6410AS_DC68-03628G_EN.indd 37 2015/6/26 15:19:4938 English Operations Operations Settings Child Lock To prevent accidents involving children, the Child Lock function locks all buttons. However, Child Lock does not activate until you press Start/Pause. In the holding state, you can open the door or change settings by pressing corresponding buttons. However, once you press Start/Pause to start the washing machine, the Child Lock will be reactivated.

• Child Lock locks all buttons except for Power.

• To activate Child Lock, hold down Temp. and Rinse simultaneously for 3 seconds.

• To suspend or deactivate the Child Lock, hold down Temp. and Rinse simultaneously for 3 seconds once to suspend it, or hold down the buttons twice to deactivate it. NOTE To add detergent, put more laundry in the drum, or change the cycle settings whilst in the Child Lock state, you must rst deactivate the Child Lock. Sound On/Off You can turn on or off the key. Your setting will remain effective after you restart the machine.

• To mute the sound, hold down the Rinse and Spin buttons simultaneously for 3 seconds.

• To unmute the sound, hold down again for 3 seconds. WD10J6410AS_DC68-03628G_EN.indd 38 2015/6/26 15:19:49English 39 Maintenance Maintenance Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. Eco Drum Clean Perform this course regularly to clean the drum and to remove bacteria from it.

1. Press the Power button to turn on

2. Turn the Course Selector to select ECO

NOTE The water temperature for ECO DRUM CLEAN is set to 70 °C, which cannot be changed. CAUTION Do not use any cleaning agents for cleaning the drum. Chemical residue in the drum deteriorates the washing performance. ECO DRUM CLEAN reminder

• The ECO DRUM CLEAN reminder appears on the main screen once every 40 washes. It is advisable to perform the ECO DRUM CLEAN regularly.

• When you rst see this reminder, you can ignore the reminder for 6 consecutive times. From the 7

wash, the reminder does not appear. However, it appears again on the second 40

wash. WD10J6410AS_DC68-03628G_EN.indd 39 2015/6/26 15:19:4940 English Maintenance Maintenance Smart Check To enable this function, you must rst download the Samsung Smart Washer app at the Play Store or the Apple Store, and install it on a mobile device featuring a camera operation. The Smart Check function has been optimized for Galaxy & iPhone series (applicable models only).

1. Press and hold the Spin and Dry Level

buttons simultaneously for 3 seconds to enter the Smart Check mode.

2. The washing machine starts the self-

diagnosis procedure and display an information code if a problem is detected.

3. Run the Samsung Smart Washer app

on your mobile device, and tap Smart Check.

4. Put the mobile device close to the

washing machine’s display so that the mobile device and the washing machine face each other. Then, the information code will be recognized automatically by the app.

5. When the information code is

recognized correctly, the app provides detailed information about the problem with applicable counteractions. NOTE

• The function name, Smart Check, may differ depending on the language.

• If there is strong reected light on the washing machine display, the app may fail to recognize the information code.

• If the app fails to recognize the Smart Check code consecutively, enter the information code manually onto the app screen. WD10J6410AS_DC68-03628G_EN.indd 40 2015/6/26 15:19:49English 41 Maintenance Using dry course All drying options except for the Time Dry option detect the weight of the laundry in order to display a more accurate drying time and dry the laundry more effectively. Refer to the chart below to select the appropriate drying option according to the type and amount of laundry and the moisture you want to leave. Mode Drying option Usage Load capacity(kg) Cotton Dry Synthetics Dry Auto Drying Cupboard Use this option to dry laundry such as cotton, underwear, and linen. 5 kg 3 kg Manual Drying Time Dry Use this option to dry the laundry for the specied peiod of time depending on the bes, amount of laundry quantity and moisture. 30 ~ 270 min (in 30 minutes increments) 30 ~ 270 min (in 30 minutes increments) NOTE

• The drying result may differ depending on the selected washing cycle and the type/amount of laundry.

• If both washing and drying cycles are selected, the spin speed is automatically set to enhance the drying efciency.

• In case you want to dry laundry after a hand wash, turn the cycle selector to select the spin cycle, and then select a drying option for best performance.

• When drying is complete, dust from the dry surface of the clothes may remain on the diaphragm due to the ironing effect that prevents wrinkles. The dus will be washed away during the following wash. Alternatively, you can easily remove it with a damp towel or cloth. CAUTION

• Do not use the drying function after applying a chlorine bleach agent to the laundry during a wash or drying cycle. Otherwise, the laundry may become discolored or the material may be damaged.

• Do not use the drying function for clothing with fur lining or made from acrylic material. This may result in the drying function being degraded.

• Do not touch the insides of the drum or the washing machine surface during or just after drying as it may be hot. This may result in burns. WD10J6410AS_DC68-03628G_EN.indd 41 2015/6/26 15:19:4942 English Maintenance Maintenance AIR Wash The AIR Wash function refreshes garments through Samsung’s unique air-washing technology without the need for water. Refer to the chart below for the usage and cycle time of each AIR Wash cycle. Cycle Usage Cycle time DEODORIZATION Use this cycle to remove bad odors from the laundry. 29min SANITIZATION Use this cycle to remove bad odors and bacteria from the laundry. 59min NOTE

• The recommended maximum load capacity for the AIR Wash cycles is 1 kg or less (one or two items). If you overload the drum, the deodorization or sanitization efciey may be reduced.

• You can add a fragrance sheet to the laundry to add fragrance during the AIR Wash cycle. CAUTION Do not use any AIR Wash cycles for the following items

• Heat-sensitive garments made from leather, mink, fur, silk, etc.

• Underwear trimmed with lace, doll cushions, and trims on dress suits may become loose.

• Clothes trimmed with buttons can cause them to break.

• Clothes full of starch may become deformed.

• Latex pillows WD10J6410AS_DC68-03628G_EN.indd 42 2015/6/26 15:19:49English 43 Maintenance Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry.

1. Power off and unplug the washing

machine from the electrical outlet.

2. Open the lter cover (A) using a coin or

3. Put an empty, spacious container around

the cover, and stretch the emergency drain tube to the container while holding the tube cap (B).

4. Open the tube cap and let water in the

Emergency drain tube (C) ow into the container.

5. When done, close the tube cap, and

reinsert the tube. Then, close the lter cover. NOTE Use a spacious container because the water in the drum may be more than expected. WD10J6410AS_DC68-03628G_EN.indd 43 2015/6/26 15:19:5044 English Maintenance Maintenance Cleaning Surface of the washing machine Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine. Mesh lter Clean the mesh lter of the water supply hose once or twice a year.

1. Turn off the washing machine, and

unplug the power cord.

2. Close the water tap.

3. Loosen and disconnect the water supply

hose from the back of the washing machine. Cover the hose with a cloth to prevent water from gushing out.

4. Use pliers to pull out the mesh lter

from the inlet valve.

5. Submerge the mesh lter deeply in

water so that the threaded connector is also submerged.

6. Dry the mesh lter completely in the

7. Reinsert the mesh lter into the inlet

valve, and reconnect the water hose to the inlet valve.

8. Open the water tap.

NOTE If the mesh lter is clogged, an error code of “4C” appears on the screen. WD10J6410AS_DC68-03628G_EN.indd 44 2015/6/26 15:19:50English 45 Maintenance Debris lter It is advisable to clean the debris lter 5 or 6 times a year to prevent its clogging. A clogged debris lter may reduce the bubble effect.

1. Turn off the washing machine, and

unplug the power cord.

2. Drain the remaining water inside the

drum drum. See the “Emergency drain” section.

3. Open the lter cover using a coin or key.

4. Turn the pump lter (A) knob to the left,

and drain off the remaining water.

5. Clean the pump lter using soft brushes.

Make sure the drain pump propeller inside the lter is unclogged.

6. Reinsert the pump lter, and turn the

lter knob to the right. NOTE

• Some pump lters feature a safety knob that is designed to prevent accidents by children. To open the safety knob of the pump lter, push in and turn it anticlockwise. The spring mechanism of the safety knob helps open the lter.

• To close the safety knob of the pump lter, turn it clockwise. The spring makes a rattling sound, which is normal. NOTE If the debris lter is clogged, an error code of “5C” appears on the screen. WD10J6410AS_DC68-03628G_EN.indd 45 2015/6/26 15:19:5046 English Maintenance Maintenance CAUTION

• Make sure the lter cap is closed properly after cleaning the lter. Otherwise, this may cause a leak.

• Make sure the lter is inserted properly after cleaning it. Otherwise, this may cause an operational failure or a leak. Detergent Drawer

1. While holding down the release lever (A)

on the inner of the drawer, slide open the drawer.

2. Remove the release lever and the liquid

detergent container from the drawer.

3. Clean the drawer components in owing

water using a soft brush.

4. Clean the drawer recess using a soft

5. Reinsert the release lever and the liquid

detergent container to the drawer.

6. Slide the drawer inward to close it.

WD10J6410AS_DC68-03628G_EN.indd 46 2015/6/26 15:19:51English 47 Maintenance NOTE To remove remaining detergent, perform the RINSE+SPIN course with the drum being empty. Recovery from freezing The washing machine may freeze when it drops below 0 °C.

1. Turn off the washing machine, and unplug the power cord.

2. Pour warm water over the water tap to loosen the water supply hose.

3. Disconnect the water supply hose, and soak it in warm water.

4. Pour warm water into the drum and leave it for about 10 minutes.

5. Reconnect the water supply hose to the water tap.

NOTE If the washing machine still doesn’t operate normally, repeat the above steps until it operates normally. Care against an extended time of disuse Avoid leaving the washing machine unused for an extended time. If this is the case, drain the washing machine and unplug the power cord.

1. Turn the Course Selector to select a RINSE+SPIN.

2. Empty the drum, and press Start/Pause button.

3. When the course is complete, close the water tap and disconnect the water supply hose.

4. Turn off the washing machine, and unplug the power cord.

5. Open the door to let air circulate through the drum.

WD10J6410AS_DC68-03628G_EN.indd 47 2015/6/26 15:19:5148 English Troubleshooting Troubleshooting Troubleshooting Checkpoints If you encounter a problem with the washing machine, rst check the table below and try the suggestions. Problem Action Does not start.

• Make sure the washing machine is plugged in.

• Make sure the door is properly closed.

• Make sure the water taps are open.

• Make sure to press or tap Start/Pause to start the washing machine.

• Make sure Child Lock is not activated.

• Before the washing machine starts to ll, it will make a series of clicking noises to check the door lock and does a quick drain.

• Check the fuse or reset the circuit breaker. Water supply is insufcient, or no water is supplied.

• Fully open the water tap.

• Make sure the door is properly closed.

• Make sure the water supply hose is not frozen.

• Make sure the water supply hose is not kinked or clogged.

• Make sure there is sufcient water pressure. After a cycle, detergent remains in the detergent drawer.

• Make sure the washing machine is running with sufcient water pressure.

• Make sure the detergent is added to the centre of the detergent drawer.

• Make sure the rinse cap is inserted properly.

• If using granular detergent, make sure the detergent selector is in the upper position.

• Remove the rinse cap and clean the detergent drawer. WD10J6410AS_DC68-03628G_EN.indd 48 2015/6/26 15:19:51English 49 Troubleshooting Problem Action Excessive vibrations or makes noise.

• Make sure the washing machine is installed on a level, solid oor that is not slippery. If the oor is not level, use the levelling feet to adjust the height of the washing machine.

• Make sure the shipping bolts are removed.

• Make sure the washing machine is not contacting any other object.

• Make sure the laundry load is balanced.

• The motor can cause noise during normal operation.

• Overalls or metal-decorated clothes can cause noise while being washed. This is normal.

• Metal objects such as coins can cause noise. After washing, remove these objects from the drum or lter case. Does not drain and/ or spin.

• Make sure the drain hose is straightened all the way to the drain system. If you encounter a drain restriction, call for service.

• Make sure the debris lter is not clogged.

• Close the door and press or tap Start/Pause. For your safety, the washing machine will not tumble or spin unless the door is closed.

• Make sure the drain hose is not frozen or clogged.

• Make sure the drain hose is connected to a drain system that is not clogged.

• If the washing machine is not supplied with sufcient power, the washing machine temporarily will not drain or spin. As soon as the washing machine regains sufcient power, it will operate normally. The door does not open.

• Press or tap Start/Pause to stop the washing machine.

• It may take a few moments for the door lock mechanism to disengage.

• The door will not open until 3 minutes after the washing machine has stopped or the power turned off.

• Make sure all the water in the drum is drained.

• The door may not open if water remains in the drum. Drain the drum and open the door manually.

• Make sure the door lock light is off. The door lock light turns off after the washing machine has drained. WD10J6410AS_DC68-03628G_EN.indd 49 2015/6/26 15:19:5150 English Troubleshooting Troubleshooting Troubleshooting Problem Action Excessive suds.

• Make sure the Auto Detergent and Auto Softener settings are properly congured.

• Make sure you use the recommended types of detergent as appropriate.

• Use high efciency (HE) detergent to prevent oversudsing.

• Reduce the detergent amount for soft water, small loads, or lightly soiled loads.

• Non-HE detergent is not recommended. Cannot apply additional detergent.

• Make sure the remaining amount of detergent and fabric softener is not over the limit.

• Make sure the Auto Dispense function is activated, with both the Water Hardness and Concentration settings properly specied. Stops.

• Plug the power cord into a live electrical outlet.

• Check the fuse or reset the circuit breaker.

• Close the door and press or tap Start/Pause to start the washing machine. For your safety, the washing machine will not tumble or spin unless the door is closed.

• Before the washing machine starts to ll, it will make a series of clicking noises to check the door lock and does a quick drain.

• There may be a pause or soak period in the cycle. Wait briey and the washing machine may start.

• Make sure the mesh lter of the water supply hose at the water taps are not clogged. Periodically clean the mesh lter.

• If the washing machine is not supplied with sufcient power, the washing machine temporarily will not drain or spin. As soon as the washing machine regains sufcient power, it will operate normally. WD10J6410AS_DC68-03628G_EN.indd 50 2015/6/26 15:19:51English 51 Troubleshooting Problem Action Fills with the wrong water temperature.

• Fully open both taps.

• Make sure the temperature selection is correct.

• Make sure the hoses are connected to the correct taps. Flush water lines.

• Make sure the water heater is set to supply a minimum 120 °F (49 °C) hot water at the tap. Also, check the water heater capacity and recovery rate.

• Disconnect the hoses and clean the mesh lter. The mesh lter may be clogged.

• While the washing machine lls, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.

• While the washing machine lls, you may notice just hot and/ or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washing machine determines the water temperature. Load is wet at the end of a cycle.

• Use the High or Extra High spin speed.

• Use high efciency (HE) detergent to reduce oversudsing.

• Load is too small. Small loads (one or two items) may become unbalanced and not spin completely.

• Make sure the drain hose is not kinked or clogged. Leaks water.

• Make sure the door is properly closed.

• Make sure all hose connections are tight.

• Make sure the end of the drain hose is correctly inserted and secured to the drain system.

• Use high efciency (HE) detergent to prevent oversudsing. Has odours.

• Excessive suds collect in recesses and can cause foul odours.

• Run cleansing cycles to sanitize periodically.

• Clean the door seal (diaphragm).

• Dry the washing machine interior after a cycle has nished. No bubbles are seen (Bubbleshot models only).

• Overloading may screen bubbles.

• Severely contaminated laundry may not generate bubbles. WD10J6410AS_DC68-03628G_EN.indd 51 2015/6/26 15:19:5152 English Troubleshooting Troubleshooting Troubleshooting Problem Action Wi-Fi does not work (Wi-Fi models only).

• Make sure the Internet connection to your house is properly established.

• Make sure the router turns on and operates normally.

• Make sure you have installed the latest version of the Smart Control App. If a problem persists, contact a local Samsung service centre. WD10J6410AS_DC68-03628G_EN.indd 52 2015/6/26 15:19:51English 53 Troubleshooting Information codes If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions. Problem Action

Water is not supplied.

• Make sure the water taps are open.

• Make sure the water hoses are not clogged.

• Make sure the water taps are not frozen.

• Make sure the washing machine is operating with sufcient water pressure.

• Make sure that the cold water tap and the hot water tap are properly connected.

• Clean the mesh lter as it may be clogged. NOTE When the washer displays the “4C” code, the washer do draining for 3 minutes. During this time, the Power button is inoperative. 4C2

• Make sure the cold water supply hose is rmly connected to the cold water tap. If it is connected to the hot water tap, the laundry may be deformed with some cycles.

Water is not draining.

• Make sure the drain hose is not frozen or clogged.

• Make sure the drain hose is positioned correctly, depending on the connection type.

• Clean the debris lter as it may be clogged.

• Make sure the drain hose is straightened all the way to the drain system.

Operating the washer with the door open.

• Make sure the door is properly closed.

• Make sure laundry is not caught in the door.

• Restart after spinning.

Check the drain hose.

• Make sure the end of the drain hose is placed on the oor.

• Make sure the drain hose is not clogged.

• If the information code remains, contact a customer service centre. NOTE When the washer displays the “LC/LC1” code, the washer do draining for 3 minutes. During this time, the Power button is inoperative. LC1

Spinning does not work.

• Make sure laundry is spread out evenly.

• Make sure the washing machine is on a at, stable surface.

• Redistribute the load. If only one item of clothing needs washing, such as a bathrobe or pair of jeans, the nal spin result might be unsatisfactory, and an “UB” check message will be shown in the display.

Check the motor for operation.

• Try restarting the cycle.

The electronic control needs to be checked (Over Voltage Error).

• Check the PCB and wire harness.

• Check if power is supplied properly

• If the information code remains, contact a customer service centre. Low voltage detected.

• Check if the power cord is plugged in.

High temperature heating check.

The Water Level sensor is not working properly.

• Try power off and restarting the cycle.

• Check Water Level Sensor wire harness.

• If the information code remains, contact a customer service centre. NOTE When the washer displays the “1C” code, the washer do draining for 3 minutes. During this time, the Power button is inoperative.

Check communications between main and sub PBAs.

• Try power off and restarting the cycle.

• If the information code remains, contact a customer service centre. If any information code keeps appearing on the screen, contact a local Samsung service centre. WD10J6410AS_DC68-03628G_EN.indd 55 2015/6/26 15:19:5156 English Specications Specications Fabric care chart The following symbols provide garment care directions. The care labels include four symbols in this order: washing, bleaching, drying and ironing (and dry cleaning when necessary). The use of symbols ensures consistency among garment manufacturers of domestic and imported items. Follow the care label directions to maximize garment life and reduce laundry problems. Resistant material Do not iron Delicate fabric Can be dry cleaned using any solvent Item can be washed at 95 ˚C Dry Clean Item can be washed at 60 ˚C Dry clean with perchloride, lighter fuel, pure alcohol or R113 only Item can be washed at 40 ˚C Dry clean with aviation fuel, pure alcohol or R113 only Item can be washed at 30 ˚C Do not dry clean Hand wash only Dry at Dry clean only Can be hung to dry Can be bleached in cold water Dry on clothes hanger Do not bleach Tumble dry, normal heat Can be ironed at 200 ˚C max Tumble dry, reduced heat Can be ironed at 150 ˚C max Do not tumble dry Can be ironed at 100 ˚C max WD10J6410AS_DC68-03628G_EN.indd 56 2015/6/26 15:19:53English 57 Specications Protecting the environment

• This appliance is manufactured from recyclable materials. If you decide to dispose of this appliance, please observe local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected to a power source. Remove the door so that animals and small children cannot get trapped inside the appliance.

• Do not exceed the detergent quantities recommended in the detergent manufacturer’s instructions.

• Use stain removal products and bleaches before the wash cycle only when strictly necessary.

Anti-tache Anti-tache