VORTRAX 25iQ - Pool POLARIS - Free user manual and instructions

Product type	Automatic pool cleaning robot
Brand	Polaris
Model	VORTRAX 25iQ
Dimensions (L x W x H)	47 x 51 x 29 cm (17 x 12 x 19 inches)
Robot weight	12 kg (26 lb)
Packaged weight	19 kg (42 lb)
Power supply voltage	120 V AC, 50/60 Hz (30 V AC power)
Maximum power	150 W
Cable length	25 m (82 ft) or 30 m (100 ft) depending on model
Filtration	Dual ultra-fine filtration with large filter basket
Cleaning modes	Waterline (45 min), Quick (1h15), SMART (automatic calculation), Deep (2h45)
Connectivity	iAquaLink (Wi-Fi and Bluetooth) via mobile app
Lift system function	Yes, to retrieve the robot from the water
Sensors	Ultrasonic (Sensor Nav System), compass, temperature
Electrical protection	Double insulation, requires GFCI outlet
Allowed water temperature	13 °C to 35 °C (55 °F to 95 °F)
Maintenance	Clean filter basket after each cycle; replace brushes and tracks
Wear parts	Brushes with wear indicator, tracks, cable seal
Warranty	See provided warranty card; registration recommended
Standards	FCC Part 15, ISED Canada, CAN ICES-003 (B)/NMB-003 (B)

Frequently Asked Questions - VORTRAX 25iQ POLARIS

How to install and submerge the Polaris VORTRAX 25iQ pool cleaning robot?

Make sure the power supply is plugged into a GFCI outlet. Spread the floating cable around the pool perimeter to the center. Submerge the cleaner vertically to release air, then let it sink to the bottom. Place only enough cable in the water to reach the farthest end.

What are the different cleaning modes available?

The modes are: Waterline (45 min), Quick Clean (1h15), SMART Cycle (automatic optimal duration calculation), and Deep Clean (2h45). SMART mode adapts to your pool.

How to use the lift system to remove the robot from the water?

Press the LIFT SYSTEM button on the power supply. The robot moves to the wall and waits at the waterline. Grasp the handle to remove it. Never pull by the floating cable.

What to do if an error code appears on the power supply?

Refer to the Error Codes section of the manual. For example, code 1 indicates a pump motor issue. Follow suggested solutions such as checking the cable connection or cleaning the filter basket. Press Clear Error after correcting.

How to clean the robot's filter basket?

After each cycle, remove the robot from water. Open the cover by pushing the latch. Separate the basket from the support, empty debris, rinse with clean water. Periodically use a soft brush with soapy water.

Can automatic cleaning cycles be scheduled?

Yes, via the iAquaLink app. Go to System Settings > Schedules. Choose the day, start time, and cleaning mode. Only one scheduled cycle per day is possible.

How to replace worn brushes?

Lift the robot vertically. Unfasten the tabs of worn brushes. Place the new brush with blades facing outward, thread each tab into the slot. Cut the tabs at 3/4 inch from the heel. Replace when the wear indicator is reached.

What safety precautions should be observed?

Always plug into a GFCI outlet. Keep the power supply at least 3.5 m (11.5 ft) from the pool edge (USA) or 3 m (10 ft) (Canada). Never allow children to use the appliance. Do not swim while the robot is operating.

How to connect the robot to the iAquaLink app?

Download the iAquaLink app from the App Store or Google Play. Create an account. Add a system by selecting 'Pool Cleaner'. On the power supply, press the Wi-Fi icon. Follow the instructions to pair via Bluetooth then connect to the Wi-Fi router.

Why does the robot float or not climb walls?

This may be due to trapped air. Re-submerge the robot vertically to release air. Also check that the filter basket is not full or dirty. If the problem persists, clean the basket and check the tracks.

USER MANUAL VORTRAX 25iQ POLARIS

Light Commercial Pool Cleaner

Line drawing of a tracked robotic vehicle (no text or symbols)

iAquaLink™

CONTROL

TYPE EC27...

VTRX25iQ

VTRX30iQ

Owner's Manual

ENGLISH | FRANÇAIS | ESPAÑOL

FCC Regulatory Compliance Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.

This device must be installed to provide a separation distance of at least 20cm from all persons and must not be collocated or operating in conjunction with any other antenna or transmitter, except in accordance with FCC multi-transmitter product guidelines.

CAUTION

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

ISED Canada Regulatory Compliance Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-003 (B) / NMB-003 (B)

WARNING

FOR YOUR SAFETY - For anything other than the routine cleaning and maintenance described in this manual, this product must be serviced by a contractor who is licensed and qualified in pool equipment by the jurisdiction in which the product will be installed where such state or local requirements exist. In the event no such state or local requirement exists, the maintainer must be a professional with sufficient experience in pool equipment installation and maintenance so that all of the instructions in this manual can be followed exactly. Improper installation and/or operation may void the warranty.

THANK YOU FOR PURCHASING THE POLARIS CLEANER.

YOUR POLARIS ROBOTIC CLEANER HAS BEEN DESIGNED AND MANUFACTURED TO BE EASILY INSTALLED AND TO PROVIDE LOW MAINTENANCE OPERATION. PRIOR TO INSTALLING YOUR NEW POLARIS CLEANER, PLEASE DO THE FOLLOWING:

1) Complete and return the warranty card.
2) Record your purchase information on the spaces provided below.
3) Attach your invoice (or a copy) to this page.

Taking these steps will help ensure prompt warranty service, should it be required. If service is required, please contact your original dealer. If the original dealer does not perform warranty service, please visit www.polarispool.com to locate an independent service company near you. If you are unable to locate a service company, please call our Technical Support department at 1-800-822-7933.

RECORD YOUR POLARIS CLEANER DATA HERE:

Date of Purchase ____ Purchased From ____ Serial Number: ____

City____ State/Province____ Zip/Postal Code____

(located on robot- head)

Table of Contents

1 Important Safety Instructions......4

2 Cleaner Specifications .... 5

General Specifications.... 5

3 Assembly......6

Contents 6

Attach the Control Box to the Caddy 6

Connect to a Power Source.... 6

4 General Cleaner Operation....7

Install and Submerge the Cleaner....8

Using the Control Box....9

Start / Stop Cleaning and Adjust Cleaning Time...... 10

Lift System....10

Start Delay....10

Ultrasonic Sensors ....11

Compass 11

5 Installing iAquaLin®....11

Download the App ....11

Sign Up and Log In....12

Configure the System.... 12

6 iAquaLinkControl....12

iAquaLink® Control Home Screen 12

Start / Stop Cleaning and Adjust Cleaning Time...... 12

Set Cleaning Mode....13

Remote Control 13

Lift System....13

Program or Cancel Cleaning Schedules 13

Temperature Display.... 14

In-App Error Messages and Troubleshooting......14

System Settings.... 14

7 Maintenance....14

Clean the Filter Canister....15

Store the Cleaner When Not in Use 16

Replacing Wear Parts....17

Replacing Tracks.... 18

Spare Parts.... 19

8 Troubleshooting.... 20

Error Codes 20

General Troubleshooting 21

Dismissing an Error Code.... 22

iAquaLink® Troubleshooting 22

1 Important Safety Instructions

Congratulations on purchasing this Polaris Robotic Cleaner. Please read through the entire manual before installing your new robotic pool cleaner. Your cleaner must be installed and operated as specified.

READ AND FOLLOW ALL INSTRUCTIONS

Improper installation and/or operation can create unwanted electrical hazard which can cause serious injury, property damage, or death. DO NOT MODIFY THIS EQUIPMENT.

Before installing this product, read and follow all warning notices and instructions that accompany this product. Failure to follow warning notices and instructions may result in death, serious injury or property damage. Consult Polaris customer service at 1-800-822-7933 for assistance. Improper installation and/or operation may void the warranty.

WARNING

Failure to comply with the following warnings can result in permanent injury, electrocution or death.

PREVENT ELECTRICAL SHOCK

To reduce risk of electrical shock:

• Connect unit to receptacle protected by a ground fault circuit interrupter (GFCI). Such a GFCI receptacle should be provided by a qualified installer and should be tested on a routine basis. To test the GFCI, push the test button. The GFCI should interrupt power. Push the reset button. Power should be restored. If the GFCI fails to operate in this manner, the GFCI is defective. If the GFCI interrupts power to the pump without the test button being pushed, a ground current is flowing, indicating the possibility of an electric shock. Do not use this product. Disconnect the cleaner and have the problem corrected by a qualified service representative before using.
• Per the United States National Electrical Code ^ (NEC ^ ), keep the control box at least five (5) feet from the edge of the (pool/spa) water. In Canada, the Canadian Electrical Code (CEC) requires a minimum distance of 3m (10 ft.) to be maintained between the pool edge and the control box. Never submerge the control box.
• Do not enter pool while the Polaris cleaner is in water.
• Do not bury cord. Locate cord so as to prevent it from being damaged by lawn mowers, hedge trimmers and other equipment.
• To reduce the risk of electrical shock, do not use the Polaris robotic cleaner or control box if the cord is worn or damaged. Contact Zodiac Pool Systems LLC. Technical Support immediately for proper servicing and replacement of the damaged cord.
• Double insulation—For continued protection against possible electric shock, use only identical replacement parts when servicing. Do not attempt repair of the Polaris robotic cleaner, control box, power cord, or floating cable.
• NEVER OPEN CONTROL UNIT.
• DO NOT USE AN EXTENSION CORD TO CONNECT THE UNIT TO ELECTRIC SUPPLY; PROVIDE A PROPERLY LOCATED GFCI RECEPTACLE. THE CONTROL BOX SHOULD BE PLUGGED INTO THE GFCI RECEPTACLE BOX.

PREVENT CHILD INJURY AND DROWNING

• To reduce the risk of injury, do not permit children to operate this product.
• Do not let anyone, especially small children, sit, step, lean, or climb on any equipment installed as part of your pool's operational system.

CAUTION

Failure to comply with the following warnings could cause damage to pool equipment or personal injury.

• The Polaris cleaner must be installed and operated as specified.
• This product is intended for use with permanently-installed pools. Do not use with storable pools. A permanently-installed pool is constructed in or on the ground or in a building such that it cannot be readily disassembled for storage. A storable pool is constructed so that it is capable of being readily disassembled for storage and reassembled to its original integrity.
• Clean the filter canister in the Polaris cleaner after each use.
• Do not use the product in your pool if the water temperature is above 95°F (35°C) or below 55°F (13°C).

USE OF THE POLARIS ROBOTIC CLEANER IN A VINYL LINER POOL

- Certain vinyl liner patterns are particularly susceptible to rapid surface wear of pattern removal caused by objects coming into contact with the vinyl surface, including pool brushes, pool toys, floats, fountains, chlorine dispensers, and automatic pool cleaners. Some vinyl liner patterns can be seriously scratched or abraded simply by rubbing the surface with a pool brush. Ink from the pattern can also rub off during the installation process or when it comes into contact with objects in the pool. Zodiac Pool Systems LLC is not responsible for, and the Limited Warranty does not cover, pattern removal, abrasion or markings on vinyl liners.

SAVE THESE INSTRUCTIONS

2 Cleaner Specifications

General Specifications

The general specifications for the cleaner are as follows:

Control box supply voltage	120 VAC; 50/60 Hz
Supply voltage	30 V DC
Operating power	150 W max
Cable length	82 ft (25M) or 100 ft (30M) depending on model
Cleaner size (WxDxH)	17 x 12 x 19 inches (47 x 51 x 29 cm)
Weight of cleaner	26 lbs. (12 kg)
Packed weight	42 lbs. (19 kg)
Filtration	Dual filtration ultra-fine and general purpose extra large canister
Cycle lengths	Variable programming

The cleaner is a double-insulated product. A double-insulated electrical appliance is one which has been designed in such a way that it does not require a safety connection to ground. The basic requirement for double-insulation is that no single failure can result in dangerous voltage becoming exposed so that it might cause an electric shock and that this is achieved without relying on an earthed (grounded) metal casing. This is achieved by having two (2) layers of insulating material surrounding live parts or by using reinforced insulation. Therefore, devices having double-insulated construction, such as this cleaner, do not use a grounded (three-prong) cord/plug.

3 Assembly

Contents

The packaging should contain the following items:

• Polaris cleaner and floating cable
- Control unit
• Storage & Transport Caddy (assembly instructions separate)

Attach the Control Box to the Caddy

1. Align the bottom of the control box with the notch at bottom of the control box hook on the caddy (Figure 1).

Technical line drawing of a mechanical clamp or bracket assembly with a close-up inset showing the part (no text or symbols)

Figure 1. Align Control Box with Caddy Hook

1. Press control box onto the caddy hook until it snaps and locks into position (Figure 2).

Line drawing of a mechanical clamp or bracket component with an arrow indicating motion (no text or symbols)

Figure 2. Attach the Control Box onto Caddy

Connect to a Power Source

WARNING

Failure to comply with the following warnings can result in permanent injury, electrocution or drowning.

PREVENT ELECTRICAL SHOCK

• U.S.: Per NEC ^ requirements, keep the control box at least five 11.5 ft. (3.5 m) from the edge of the pool. CANADA: Per CEC requirements, keep the control box at least three 3m (10 ft.) from the edge of the pool.
• Only connect the control box to a receptacle protected by a ground fault circuit interrupter (GFCI). Contact a certified electrician if you cannot verify that the receptacle is protected by a GFCI.
• Do not use an extension cord to connect the control box.
• Do not allow anyone to swim while the cleaner is in the pool.

• The control box is water-resistant, not waterproof. In order to prevent electrocution, never submerge the control box or leave exposed to inclement weather.

• Unscrew the protective cap for the floating cable from the side of the control box by turning counter-clockwise (Figure 3).

Line drawing of a mobile device with a scroll wheel and directional arrows indicating movement (no text or symbols)

Figure 3. Remove Protective Cap

1. Grip the notched end of the floating power cable, insert into the control box, and turn clockwise to tighten (Figure 4).

2. Plug the control box directly into a GFCI outlet. DO NOT use an extension cord.

Line drawing of a medical device with a curved connector and arrow indicating rotation (no text or symbols)

Figure 4. Connect Floating Power Cable

NOTE: To avoid damaging the power cable, do not try to twist the entire cable housing (see below).

Diagram illustrating car seatbelting and steering mechanism, showing correct (red X) and incorrect (green ✓) states with arrows indicating rotation.

NOTE: To avoid exposing the power cable connector pins to water, be sure the connector is screwed in all the way and there is no gap (see below).

Diagram showing correct and incorrect water absorption points on a pipe, with red X mark indicating failure and green checkmark indicating recovery.

4 General Cleaner Operation

CAUTION

To prevent damage to the cleaner, be sure to adhere to the following guidelines:

• Remove the cleaner from the pool after the cleaning cycle is completed.
• Store on the caddy out of direct sunlight or inclement weather.
• Never lift the cleaner out of the pool by the floating cable. Always use the lift feature to remove cleaner from the pool.
  • Take additional care when lifting the cleaner out of the pool. It becomes heavier when filled with water.
  • Always remove the cleaner from pool when super chlorinating or adding acid.
• Do not handle cleaner while it is in operation.

IMPORTANT

• Always make sure the cleaner head is fully submerged before you begin operation.
- Clean the filter canister after each cleaning cycle.
- Do not leave your cleaner in the pool on a permanent basis.
- At the end of each cycle, remove the cleaner from the pool.
- Start at the cleaner head and untangle any coils in the cable before storing the cleaner.

The Polaris robotic cleaner includes a safety feature that automatically stops the cleaner if it is powered on but not submerged in water. For pools equipped with a beach area, this safety feature is programmed to drive the cleaner in reverse and back into the pool when the impeller is out of the water.

Install and Submerge the Cleaner

1. With the control box plugged into a GFCI outlet, spread the floating cable across the pool deck until you reach the middle of the pool length.

2. At the center point, submerge the cleaner in the pool and hold in the vertical position to release any air trapped inside (Figure 5).

Illustration of a person's foot using a mechanical device to lift a vehicle (no text or symbols present)

Figure 5. Submerge the Cleaner Vertically

1. Ensure the unit sinks to the bottom of the pool and does not float (Figure 6).

2

Figure 6. Cleaner Sinking to the Bottom of the Pool

1. Place only enough floating cable in the water to reach the farthest end of your pool from the central point. Spread out the floating cable ensuring there are no kinks or coils in the cable (Figure 7).

NOTE: For optimal patterning and reduced tangling, the floating cable should enter the water near the middle of the pool length. Only place enough cable in the water to reach the farthest point in the pool (see Figure 14).

cleaner cleaner Not Recommended caddy / control unit 11.5ft (3.5m) Min Distance between the ebox and pool edge Recommended entry point Max Floating Cable Length WARNING: Do not use an extension cord

Figure 7. Pool Entry Point for Optimal Patterning

Using the Control Box

The control box can be used to initiate basic cleaning features and to connect the device to Wi-Fi. For more information on connecting your cleaner to Wi-Fi, see the section on Installing iAquaLink®.

POWER MODE 1.0:0.0 START STOP LIFT SYSTEM

VTRX25iQ | VTRX30iQ

Power/Information LED

Start/Stop cleaning

Select cleaning mode:

Waterline

(45 min)

Waterline only mode

Quick Clean

(1h 15 min)

Floor only mode

SMART mode

(Calculate custom clean duration)

Floor, Wall, Waterline

Deep Clean

(2h 45 min)

Floor, Walls, Waterline,

High Intensity

"Filter full" indicator

"Lift System" remove cleaner from the pool

+ / - 15 minute increments

Initiate connection and set up iAquaLink® connection

Bluetooth connection status: BLINKING - searching for signal SOLID - paired with phone

Wi-Fi connection status: BLINKING - connected to router SOLID - connected to the internet

Error codes or message display

Start / Stop Cleaning and Adjust Cleaning Time

The factory default cleaning mode is SMART Cycle (Floor, Wall, Waterline).

The first use of SMART Cycle (duration: 2:30), will automatically calculate the cleaner's optimal cleaning time for your pool. After the initial SMART Cycle calculation, the optimal cleaning time is saved for future use.

To recalculate the SMART Cycle setting, press and hold the START/STOP button for 5 seconds.

Use change cleaning surface setting.

Toggle between:

Waterline

(45 min)

Waterline only

Quick Clean

(1h 15 min)

Floor only

SMART Cycle

(Calculate custom clean duration)

Floor, Wall, Waterline

Deep Clean

(2h 45 min)

Floor, Walls, Waterline, High Intensity

1. With cleaner submerged in water, press

the 📂 to begin operation. Press

again to interrupt and cancel an

in-progress cleaning cycle.

NOTE: At the beginning of each cleaning cycle, the robot confirms your pool parameters (approximately 10 minutes). During this time, the cleaner does not climb to the waterline.

Press +/- buttons to increase or decrease cleaning time in 15-minute increments.

- Minimum run time is 30 minutes.

- Maximum run time is 6 hours.

NOTE: The control box automatically goes into standby mode after 5 minutes and the display screen turns off. Press any key to exit standby mode and view remaining cycle time. Cleaner will continue to function in standby mode.

Lift System

The Lift System is designed to assist in retrieving the robot from the pool. Lift System can be activated at any time during or after a cleaning cycle.

1. Press to begin the automated procedure.

The screen displays when the Lift System is in operation.

NOTE: To stop the procedure at any time, press and release the button again.

1. Next, Press and HOLD to write the cleaner.

2. Once the cleaner is facing the wall of your choice for retrieval, release the button.

3. Cleaner will drive forward and up the wall it is facing. It will wait at the water line to be retrieved.

4. When in reach, remove the cleaner from the pool using the handle. The cleaner will quickly expel water to allow for lighter, easier removal.

NOTE: Never lift the cleaner out of the pool by the floating cable.

Start Delay

The Start Delay is designed to allow the user to schedule the activation of the robot cleaning cycle by increments of an hour and up to 24 hours.

1. After selecting cleaning surface mode,

press simultaneously.

1. The hour will display, use the

+ or to adjust the number hours.

1. Press to improve the hour.

Ultrasonic Sensors

(Sensor Nav System™ only available for VTRX30iQ)

The Ultrasonic Sensors are an Enhanced Sensor Navigation System which provides wall detection for smart and efficient cleaning. Ultrasonic Sensors allow the cleaner to stop before hitting the wall and based on the cleaning pattern chosen the Vortrax will either turn or climb to clean the wall or tile line. Sensors evaluate:

• Depth
• Acceleration
• Temperature
• Orientation

Sensors

Figure 8. Ultrasonic Sensors on Front of Cleaner

Compass

The compass counts the turns during the cycle in order to perform a final untangling rotation pattern corresponding to the counted number of turns during the cycle.

5 Installing iAquaLink®

The iAquaLink app is available for download from the App Store or Google Play.

With iAquaLink Control, you can connect to your robotic cleaner from anywhere, anytime to access many functions and troubleshooting advice. App features are dependant on model.

Before you begin installation, make sure you have the following:

• Robotic Cleaner submerged in the pool
  • Control Box connected and plugged into a GFCI outlet
• Smart device (phone or tablet) with Wi-Fi and Bluetooth enabled
  • Wi-Fi router with sufficient signal strength at the Control Box
• IMPORTANT: Have your Wi-Fi network password available

Download the App

Install or update the iAquaLink app from the App Store or Google Play.

Once the download is complete, select the iAquaLink icon on your smart device to open the app.

Sign Up and Log In

Click Sign Up to create a new user account. Or, if you previously set up an iAquaLink account, click Log In to access your systems.

Complete all required fields in the Account Set Up page and agree to the Terms and Conditions.

Configure the System

1. On the My Systems page, click + in the upper right-hand corner to add a system.
2. Choose "Robotic Cleaner" from the list and choose your model type.
3. On the Control Box, press

Bluetooth light ✿ indicates status:

BLINKING - searching for signal

SOLID - paired with phone

1. Follow on-screen prompts to add your cleaner and connect to your home router.

Wi-Fi light indicates status:

BLINKING - connected to router

SOLID - connected to the internet

NOTE: The searching screen may take a few minutes to find your router. If you receive an error you may have a weak router signal at the location of your control box OR you may have entered an incorrect Wi-Fi password. In the case of a weak router signal, consider installing a Wi-Fi extender to boost your signal strength. (See iAquaLink Troubleshooting section.)

6 iAquaLink Control

Once you have downloaded the iAquaLink app and connected the device to Wi-Fi, the iAquaLink app allows for robotic cleaner control from anywhere, anytime. Functions vary within the iAqualink app depending on which cleaner model you have.

WARNING

Do not enter pool while the robotic cleaner is in water.

iAquaLink® Control Home Screen

App function and design is subject to change.

Start/Stop Cleaning

Dirty Canister Indicator

Remote

Manual Time Adjustment (current run time +/- 15 minutes)

Clean Mode

^ C / F Water Temperature Display

Lift System

Start / Stop Cleaning and Adjust Cleaning Time

The factory default cleaning surface setting is SMART Cycle (Floor, Wall, Waterline).

SMART Cycle calculates a customized cleaning time optimized for your pool. On the first run of SMART Cycle, the app counts up as it calculates the optimized cleaning time.

On periodic SMART Cycle cleaning, the app will count down from the optimized cleaning time.

NOTE: To Recalculate SMART Cycle, go to the Set Cleaning Mode after the initial calculation.

1. From the Home screen or the Control Box, press the Start button begin cleaning.

1. The app displays the cycle time in hours and minutes.

To increase or decrease the cycle time during cleaning, press the (+) and (−) buttons.

• Time adjusts up or down in 15 minute increments.
• Minimum run time is 30 minutes.
• Maximum run time is 6 hours.

• The control box displays the same countdown and cycle setting as the app.

• Press ☐ to interrupt and cancel an in-progress cleaning cycle.

NOTE: At the beginning of each cleaning cycle, the robot confirms your pool parameters (approximately 10 minutes). During this time, the cleaner does not climb to the waterline.

Set Cleaning Mode

1. From the main screen, select Cleaning Mode to view options.
2. Choose from available cleaning mode.
3. In Custom mode (if applicable), select the cleaning surface and cleaning intensity from the on-screen icons.

Remote Control

Use your mobile device as a remote control.

IMPORTANT: Only use Remote Control when in view of the cleaner.

1. From the main screen, select the Remote tab.

NOTE: When in remote control mode, the control box

displays:

1. You can direct the cleaner using the remote control or use the spot clean feature to help pick up debris.

2. To use "Spot Clean" drive the cleaner near where debris has collected and initiate "Spot Clean". The Cleaner will perform a short cleaning pattern to remove debris in that area.

NOTE: If you experience significant delays between the app command and cleaner response, you may have a weak Wi-Fi signal or other connectivity challenges that interfere with the immediacy of the remote control functions.

Lift System

The Lift System is designed to assist in retrieving the robot from the pool. Lift System can be activated at any time during or after a cleaning cycle.

IMPORTANT: Only use Lift System when in view of the cleaner.

1. From the main screen, select Lif System to enter automated procedure.
2. Use the left and right arrow icons to rotate the cleaner to face the wall of your choice.
3. Press the Lift System icon to drive the cleaner up the wall it is facing. The cleaner will wait at the water line to be retrieved.

NOTE: To stop the procedure at any time, press and release the button again.

1. When in reach, grab the cleaner handle and begin to pull cleaner out of the water. The cleaner will quickly expel water to allow for lighter, easier removal.

NOTE: Never lift the cleaner out of the pool by the floating cable.

Program or Cancel Cleaning Schedules

It is still recommended to remove and clean the filter canister after every cleaning cycle.

1. Tap the area titled Next Cleaning or go to System Settings and choose Schedules.

2. To program a schedule, select the day of the week.

3. Select a start time to begin the cleaning cycle.

4. Select a cleaning mode. Mode selected will determine runtime.
5. Press OK to save the schedule or Delete to remove permanently.
6. Repeat steps 2-4 to program additional days.

NOTE: Only one programmed cleaning cycle can be scheduled per day.

1. Press BACK or DONE to leave the Edit Schedule page and return to the main screen.

2. The next scheduled cleaning cycle will display near the top of the main screen.

Temperature Display

The pool water temperature will be displayed on the main app screen. Accurate temperature may take a few minutes to display as the sensor acclimates to the surrounding water temperature. Temperature will only be displayed during an in-progress cleaning cycle.

In-App Error Messages and Troubleshooting

If an error occurs, the status bar will show a warning symbol and: "Cleaning Interrupted".

1. Click on the warning symbol to view troubleshooting advice on how to fix the issue.
2. Choose Clear Error if you believe you have fixed the problem and want to re-try. Choose OK if you want to suspend the cleaner in error mode and work on the troubleshooting fix at a later time.

System Settings

Access System Settings by pressing the gear icon in the upper right hand corner of the app screen.

7 Maintenance

WARNING

To avoid electric shock and other hazards which could result in permanent injury or death, disconnect (unplug) the cleaner from the power source before performing any cleaning and maintenance.

IMPORTANT

Cleaner power cable may become tangled if correct procedure is not followed after each cleaning cycle.

NOTE: For optimal patterning and reduced tangling, the floating cable should enter the water near the middle of the pool length (Figure 9). Only place enough cable in the water to reach the farthest point in the pool.

cleaner cleaner Not Recommended caddy / control unit 11.5ft (3.5m) Min Distance between the ebox and pool edge Recommended entry point MAX Floating Cable Length WARNING: Do not use an extension cord

Figure 9. Optimal Entry Point in Pool

If tangling occurs, follow these steps:

1. Remove the cleaner from the pool using the Lift System. When the cleaner is within arm's reach, use the handle to remove from

the water. Never lift the cleaner out of the pool by the floating cable or swivel.

1. Hold the cleaner vertically to drain (Figure 10).

Illustration of a person using a device to lift water, with an arrow indicating the motion (no text or symbols present)

Figure 10. Keep Cleaner Vertical to Drain Water

1. Unplug power to the cleaner at the control box (Figure 11).

Line drawing of a medical device connected to a plug, showing a close-up of its internal components (no text or symbols present)

Figure 11. Unplug

1. Remove the cleaner from the pool and untangle all kinks and coils in the power cable (Figure 12). Start at the cleaner head. Lay the cable in the sun to loosen any tangling memory.

Illustration of a medical procedure with a syringe connected to a curved wire, and a monitor displaying waveforms (no text or symbols)

Figure 12. Untangle

Clean the Filter Canister

The filter canister should be cleaned at the end of each cycle.

1. Remove the cleaner from the water using the Lift System and let the remaining water drain.
2. Set the unit on four wheels.
3. Push the cover lock (1) and lift the cover (2) until it is secured in the vertical position (Figure 13).

Diagram showing a hand pressing down on a mechanical device with numbered callouts indicating step 1 and step 2.

Figure 13. Lift Cleaner Cover

1. Remove the filter canister assembly from the body (3) as shown in Figure 14.

Line drawing of a robotic lawn mower with a hand adjusting the button (no text or symbols)

Figure 14. Remove Filter Canister Assembly

1. Push the quick release button on the canister assembly (4) and pull open (5) as shown in Figure 15.

4 5

Figure 15. Open Filter Canister Assembly

1. Separate the filter canister from the filter support (6), as shown in Figure 16.

Illustration of hands assembling a plastic housing component with a numbered arrow indicating assembly (no text or symbols present)

Figure 16. Remove Filter Canister

1. Empty all debris from the filter canister, then rinse the canister, the filter support and the cleaner using a hose, as shown in Figure 17.

Line drawing of a hand spraying water onto plastic housing components (no text or symbols)

Figure 17. Wash Filter Canister

NOTE: Periodically, remove the filter canister and clean thoroughly with soapy water and a soft bristle brush.

Store the Cleaner When Not in Use

The cleaner should be cleaned regularly using slightly soapy clean water. Do not use solvents such as trichlorethylene or its equivalent. Rinse the cleaner generously using clean water. Do not let your cleaner dry in direct sunlight near the pool. The cleaner should be stored on its caddy so that it dries quickly.

1. Disconnect cleaner from the power source.
2. Starting at the cleaner head, remove all coils and tangles from the cable (Figure 18). Lay the cable in the sun to loosen any tangling memory.
3. Place the rear wheels on the caddy and position the cleaner vertically on the caddy base.
4. Disconnect the cable from the control box. Replace the protective cap on the control box.

Line drawing of a person using a hairdryer to connect cables to a surface, with no visible text or symbols.

Figure 18. Untangle the Floating cable

1. Loosely coil the power cable starting at the cleaner and moving toward the connection point at control box. Store the cable by wrapping it around the hook located on the front of the caddy.

Replacing Wear Parts

Replacing Brushes

The cleaner is fitted with PVC brushes with a "wear" indicator (Figure 19).

raised groove becomes partially flattened, indicating excessive wear

Figure 19. Worn Brush Indicator

To maintain cleaner performance at its best you need to replace the brushes as soon as one of the wear indicators is reached (even if the blade wear is not even). It is recommended that you replace the brushes when the rubber is worn down to the top of the wear indicator (or every two years, whichever comes first).

To replace a worn brush:

1. Lift the cleaner to a vertical position so that the handle is up (Figure 20).

Illustration of a hand pressing down on a mechanical device with a numbered arrow indicating motion (no text or symbols present)

Figure 20. Cleaner in Upright Position

1. Separate the edges of the brush and undo the tabs (Figure 21). Remove the worn brushes.

Illustration of hands installing or adjusting a component in a car (no text or symbols visible)

Figure 21. Undo the Tabs of the Brush

1. To install the new brush, position the new brush on the roller with the cleaning blades facing away from the roller (Figure 22).

3

Figure 22. Install the New Brush

1. Thread each tab into the slot provided and gently feed it through until the heel comes out at the other side of the slot (Figure 23).

Mechanical assembly diagram showing hands operating a component with a numbered arrow indicating '4' (no text or symbols present)

Figure 23. Pull Tabs Through Each Slot

1. Use a pair of scissors to cut the tabs 3/4 inch from the heel so that they are no higher than the cleaning blade (Figure 24).
2. Repeat the procedure to install the second brush.

Line drawing of hands using a tool to adjust or install a mechanical component (no text or symbols visible)

Figure 24. Cut Tabs

Replacing Tracks

1. Pull on the inside of the old track to remove the track lip from the front wheel (Figure 25).

Illustration of hands using a tool to adjust or install a component, no text or symbols present

Figure 25. Pull the Old Track Over the Wheel

1. Remove the old track from the front wheel, then remove track from the rear wheel (Figure 26).

Illustration of hands adjusting a mechanical component with a directional arrow (no text or symbols)

Figure 26. Remove the Old Track

1. Replace the track on the wheel by positioning the rib toward the body of the cleaner (Figure 27).

Diagram of a mechanical component with an arrow indicating direction, no visible text or symbols

Figure 27. Track Replacement Orientation

1. Push one side of the track on to the wheel

and fit the rib of the track in the groove of the wheel (Figure 28).

Illustration of hands performing a medical procedure with a star symbol (no text or symbols present)

Figure 28. Start on One Side of the Track

1. Work the track onto the front wheel and verify the rib of the track is positioned properly within the groove of the wheel (Figure 29).

Illustration of hands performing a circular massage motion on a vehicle (no text or symbols)

Figure 29. Work the Track On Around the Wheel

1. Push and position the rib of the inner side of the track in the groove of the rear wheel (Figure 30). If needed, turn the wheel gently to help with installation.

Illustration of hands adjusting a car seatbelt with directional arrows indicating movement (no text or symbols)

Figure 30. Push the Track into Place on the Wheel

1. Work the track onto the rear wheel and verify the rib of the track is positioned properly within the groove of the wheel.

2. Push and position the rib of the inner side of the track in the groove of the rear wheel. If needed, turn the wheel gently to help with installation.

Spare Parts

The complete spare parts list and exploded view is available on the Polaris website.

• USA: polarispool.com
• Canada: polarispool.ca

Contact your local maintenance provider to perform diagnostic tests or repairs not shown in general maintenance.

8 Troubleshooting

Information about the cleaner status and any relevant condition will be displayed on the control box and/or in the iAquaLink® app.

Error Codes

Control Box Display

In-App Display Suggested Solution

1	Pump Motor	a. Check for corrosion or bent pins in the power cable connection area.
2	Traction Motor Right	b. Turn each wheel one quarter turn in one direction repeatedly until rotation is smooth. Repeat, turning wheels in the opposite direction until rotation is smooth.
3	Traction Motor Left	c. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
4 Pump	Motor Consumption	a. Check for small debris or hair in the fan impeller.b. Thoroughly clean the filter canister.c. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
5	Drive Motor Consumption Right	a. Thoroughly clean the filter canister.b. Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
6	Drive Motor Consumption Left	c. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
7 Cleaner Floating		• Turn cleaner power off, then submerge cleaner according to correct procedure.
8 Cleaner Out of the Water		• Turn off the cleaner and submerge. Shake to release air bubbles. Restart cycle.
9	N/A • Cleaner has completed a cleaning cycle. This is not an error. No action required.
10 Communication		a. Turn cleaner power off and on again to reset.b. Check floating cable connection to the control box. Check for corrosion or bent pins at the connection point.c. If this does not resolve the problem, contact your local retailer for a diagnostic review or call customer service.
11 Sensor Unit		• Contact approved service station for replacement.
N/A Connection Error		a. Check that the control box is plugged into a GFCI outlet and that the Wi-Fi icon is illuminated.b. If not, go through the set-up steps to reconnect to the home router. Check that the router is in close enough range to the control box. Install a Wi-Fi extender if necessary.

General Troubleshooting

The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.

User Issue Possible Cause Suggested Solution
Lights on control box flash after pressing Start/Stop	Floating cable not connected Unplug and then reconnect the floating cable to the control box.
	Cleaner not fully submerged Remove cleaner from pool and re-submerge (see: Install and Submerge the Cleaner).
	Poor connection or need to restart cycle	Unplug the control box and reconnect to a GFCI outlet. Press "Start" to begin a new cycle.
	Propeller or wheels may be jammed and not turning correctly	Contact your local retailer to request a diagnostic review. If the problem is not resolved, contact Polaris Technical Support at 1-800-822-7933.
The flashing lights appear on the control box during the cleaning cycle.	Cleaner not fully submerged Remove cleaner from pool and re-submerge (see: Install and Submerge the Cleaner).
The cleaner does not stay on the pool surface or is floating excessively.	There is air trapped inside the cleaner housing	Remove cleaner from pool and re-submerge (see: Install and Submerge the Cleaner).
	The filter canister is full or dirty Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see: Clean the Filter Canister).
The cleaner is not climbing walls.	The filter canister is full or dirty Dispose of debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see: Clean the Filter Canister).
	Track treads worn down See: Replacing Wear Parts
	Confirm appropriate pool chemistry Speak with your pool service professional. Do not leave cleaner in the pool during any chemical treatments.
The cleaner is not moving Not connected to electricity The outlet the control box is connected to, is not supplying electrical power. Check that the outlet to which the control box is connected is receiving electricity.
The floating cable has excessive tangling	Too much cable in the water Place only the required amount of cable into the water to allow it to reach the farthest end of your pool with remaining cable on the pool deck (see: Install and Submerge the Cleaner)
	Removal needed Untangle the twisted cord and lay in sun to reduce memory (see: Cord Tangling).
The cleaner is not cleaning the pool effectively.	Filter canister is full or dirty Dispose of	debris and thoroughly clean the filter canister with mild soap and a soft brush. Then, re-submerge the cleaner (see: Clean the Filter Canister).
	Brushes are worn Check the wear indicator(s) (see: Replacing Wear Parts).
	Cable is excessively tangled (the front brush and parts need to be cleaned regularly)	Untangle the twisted cord and lay in sun to reduce memory (see: Cord Tangling).
The cleaner does not go straight in the pool or does not tilt	Tracks may be worn out Check cups or wear indicator to verify if tracks need to be replaced. Use tracks with cups on pools with smooth surfaces. Use tracks w/o cups on pools with non slip surfaces.
	Debris jamming transmission Remove	any debris in the front brush area
The cleaner does not collect debris or go forward	Debris jamming transmission Remove	any debris in the front brush area

Dismissing an Error Code

From the Control Box:

After you have completed the troubleshooting solution steps, press any key (except the phone icon) to clear the error code.

If the control box is in Standby Mode, press the Start/Stop button to show the on-screen display. After you have completed the troubleshooting solution steps, press any key (except the phone icon) to clear the error code.

From the iAquaLink® App:

Press the error icon to display troubleshooting solutions. After you have completed the troubleshooting solution steps, press Clear Error to return to normal operation. Or, press OK if you need to complete the solution steps at a later time.

iAquaLink® Troubleshooting

This information can help to troubleshoot connection and setup challenges between the iAquaLink app and the cleaner.

How It Works

graph LR
    A["Your Smart Device"] -->|Wireless Signal| B["Internet"]
    B --> C["Your Internet Router"]
    C --> D["Cleaner Control Unit"]
    D --> E["Robotic Pool Cleaner"]

How to connect:

You must connect to the home router (network) by first establishing a direct connection between the control box and your smart device. (See: Configure the System.)

IMPORTANT: It is recommended to locate the control box as close to the home router as practical. Do not use an extension cord.

Common iAquaLink® Troubleshooting

Remember, if you get a new Wi-Fi Router, reset the defaults of your current Wi-Fi Router or simply change your Wi-Fi network password, you will have to re-establish the connection between your cleaner and the router. (See: Configure the System.)

User Issue Possible Cause Suggested Solution
All lights are off Bright sunlight	Shield the lights to block sunlight and re-check if the lights are lit.
	Control box is unplugged. Plug the control box into a GFCI outlet (see: Connect to a Power Source).
	Power outage. Verify that the breaker is on and electricity is being supplied to the outlet.
	Lost internet connection. Check internet connection - Network may be down.
Wi-Fi is off Router is off. Turn	router on.
	Router password was changed. Reset router with new password.
Wi-Fi light is flashing Lost internet connection Check internet connection - Network may be down.

Zodiac Pool Systems LLC

2882 Whiptail Loop # 100

Carlsbad, CA 92010 USA

1.800.822.7933 | polarispool.com

Zodiac Pool Systems Canada, Inc.

3365 Mainway, Unit 2

Burlington, ON L7M 1A6 Canada

1.888.647.4004 | polarispool.ca

©2022 Zodiac Pool Systems LLC. All rights reserved. Polaris® and the

3-wheeled cleaner design are registered trademarks of Zodiac Pool

Systems LLC. Apple and the Apple logo are trademarks of Apple, Inc.

registered in the U.S. and other countries. App Store is a service mark of

Apple, Inc., registered in the U.S. and other countries. Google Play and

the Google Play logo are trademarks of Google LLC. All other trademarks

referenced are the property of their respective owners.

Polaris®

ROBOTIQUE

Line drawing of a tracked robotic vehicle (no text or symbols)

iAquaLink®

CONTROL

TYPE EC27...

VTRX25iQ

VTRX30iQ

Technical line drawing of a mechanical clamp or bracket assembly with a close-up inset showing the part (no text or symbols)

Line drawing of a mechanical clamp or clip assembly with an arrow indicating motion (no text or symbols)

Line drawing of a mobile phone with a propeller and control knob, showing motion arrows (no text or symbols)

Line drawing of a blood glucose meter device with a curved connector and directional arrow indicating rotation (no text or symbols)

Diagram illustrating car seatbelt adjustment with red X and green checkmark indicating alignment or status

Diagram showing two methods of removing a pipe with liquid, marked with red X and green checkmark

Illustration of a person using a mechanical device to lift a surface, with a downward arrow labeled '1' indicating force direction (no text or symbols on the device itself)

Illustration of a hand using a device to lift water from a surface, with no text or symbols present.

Line drawing of a blood glucose meter connected to a plug, showing internal components and a cable (no text or symbols)

Figure 11. Débrancher

Illustration of a hand holding a pen connected to a medical device and a screen displaying waveforms (no text or symbols)

Figure 12. Démêler

Diagram showing a hand pressing down on a robotic device with labeled parts 1 and 2

Line drawing of a robotic lawn mower with hands operating it, showing mechanical components and an upward arrow (no text or symbols)

Figure 14. Retirer le support du panier filtrant

Illustration of hands assembling a plastic housing component with a numbered arrow indicating assembly (no text or symbols present)

Figure 16. Retirer le panier filtrant

Illustration of a hand spraying water onto plastic containers with foam and insulation (no text or symbols)

Figure 17. Laver le panier filtrant

Illustration of a medical procedure with a syringe connected to a patient's arm and a monitor displaying water waves (no text or symbols)

Illustration of a hand pressing down on a mechanical device with a numbered arrow indicating motion (no text or symbols present)

Figure 20. Nettoyeur en position verticale

Illustration of hands installing or adjusting a mechanical component, no text or symbols visible

Mechanical assembly diagram showing hands operating a component with a numbered arrow (no text or symbols present)

Line drawing of hands using a tool to adjust or install a mechanical component (no text or symbols present)

Illustration of hands fastening a car seatbelt with a tool (no text or symbols visible)

Illustration of hands fastening a car tire with a tape measure (no text or symbols)

Figure 26. Enlever la vieille chenille

Diagram of a mechanical component with an arrow indicating direction, no visible text or symbols

Illustration of a person receiving a medical procedure with a star-shaped object on the chest (no text or symbols)

Illustration of hands adjusting a belt buckle with a circular arrow indicating rotation (no text or symbols)

Illustration of hands adjusting a car seatbelt with directional arrows indicating movement (no text or symbols)

Zodiac Pool Systems LLC

2882 Whiptail Loop # 100

Carlsbad, CA 92010 USA

1.800.822.7933 | polarispool.com

Zodiac Pool Systems Canada, Inc.

3365 Mainway, Bureau 2

Burlington, ON L7M 1A6 Canada

1.888.647.4004 | polarispool.ca

Line drawing of a tracked robotic vehicle (no text or symbols)

iAquaLink®

CONTROL

TIPO EC27...

VTRX25iQ

VTRX30iQ

Control remoto....61

Technical line drawing of a mechanical clamp or bracket assembly with a close-up inset showing the part (no text or symbols)

Line drawing of a mechanical clamp or bracket component with an arrow indicating motion (no text or symbols)

Line drawing of a mobile device with a scroll wheel and directional arrows indicating movement (no text or symbols)

Figura 3. Retire la tapa protectora

Line drawing of a blood glucose meter device with a curved connector and arrow indicating rotation (no text or symbols)

Diagram showing a hand holding a tool with a red X mark indicating cancellation or error, and an arrow indicating rotation around the handle.

Illustration of a hand turning a car wheel with a green checkmark indicating rotation (no text or symbols)

Diagram showing a pipe with liquid droplets and a red 'X' mark indicating failure or absence.

Diagram of a car engine component with a green checkmark indicating a specific part (no text or symbols present)

Illustration of a person's foot using a mechanical device to lift a vehicle (no text or symbols visible)

Illustration of a person using a portable device to lift water, with an arrow indicating the motion (no text or symbols present)

Line drawing of a medical device with a connector and cable, showing a close-up of its cable (no text or symbols present)

Figura 11. Desenchufe

Illustration of a medical procedure with a syringe, wire, and waveform display (no text or symbols)

Figura 12. Desenrede

Diagram showing a hand pressing down on a rubber robot with numbered callouts indicating step 1 and step 2.

Line drawing of a robotic lawn mower with a hand adjusting the button (no text or symbols)

Illustration of hands assembling a plastic housing component with a numbered arrow indicating assembly (no text or symbols present)

Illustration of a hand spraying water onto plastic containers with steam rising (no text or symbols)

Illustration of a person using a handheld device to clean water, with no visible text or symbols

Illustration of a hand pressing down on a mechanical device with a numbered arrow indicating motion (no text or symbols present)

Illustration of hands installing or adjusting a mechanical component with a numbered label (no text or symbols present)

Line drawing of hands using a tool to adjust or install a mechanical component (no text or symbols present)

Illustration of hands using a tool to adjust or install a mechanical component (no text or symbols visible)

Illustration of hands adjusting a mechanical component with a directional arrow (no text or symbols)

Diagram of a mechanical component with an arrow indicating direction, no visible text or symbols

Illustration of a person receiving a medical or surgical aid from another person, with no visible text or symbols.

Illustration of hands performing a circular motion exercise on a vehicle (no text or symbols)

Illustration of hands adjusting a car seatbelt with directional arrows indicating movement (no text or symbols)

Zodiac Pool Systems LLC

2882 Whiptail Loop # 100

Zodiac Pool Systems Canada, Inc.

3365 Mainway, Unit 2