Faema X20 - Coffee machine

X20 - Coffee machine Faema - Free user manual and instructions

Find the device manual for free X20 Faema in PDF.

📄 80 pages English EN Download 💬 AI Question 10 questions ⚙️ Specs
Notice Faema X20 - page 10
View the manual : Français FR English EN
Pick your language and provide your email: we'll send you a specifically translated version.
Product Type Professional coffee machine
Brand Faema
Model X20
Use Professional use
Beverage types Espresso, cappuccino, latte, hot chocolate, hot water, steam, soluble drinks, decaffeinated coffee
Boiler capacity (service) 2,67 L
Heat exchanger capacity 0,25 L
Maximum pressure (boiler) 36 psi (2,5 bar)
Maximum pressure (exchanger) 174 psi (12 bar)
Maximum temperature 271 °F (133 °C)
Touchscreen Yes, color with intuitive interface
Connectivity Integrated WiFi
USB port Yes
Standby function Yes, with indicator LED
Washing system Automatic for coffee, milk, soluble
Noise level 75 dB(A)
Power supply 230 V ~ 50/60 Hz (depending on country)
Materials Stainless steel, food-grade plastic
Safety 30 mA differential circuit breaker, grounding, burn protection
Maintenance Daily cleaning of circuits, weekly cleaning of hoppers
Spare parts Available from authorized after-sales service

Frequently Asked Questions - X20 Faema

How to turn the machine on and off?
To turn on, set the main switch (9) to ON position. To turn off, press the standby button (8) then press ON/OFF, or turn off the main switch.
How to clean the touchscreen?
Use a dry anti-static microfiber cloth. Do not use detergents. Access the washing menu and select Screen cleaning.
What to do if the 'Coffee grounds drawer full' message appears?
Empty the coffee grounds drawer (2) under the hot water dispenser spout. Clean the area with a damp cloth. The message disappears after replacing it.
How to set the date and time?
Access the dropdown menu, select the clock icon, then set via the Date and time options. Confirm with the √ icon.
How to change the interface language?
Access the dropdown menu, select the Language icon, then choose the desired language from the list.
How to perform a full wash?
Go to the washing menu, select Full wash (duration approx. 5 min). Follow the on-screen instructions to clean all circuits.
Why is the machine not dispensing coffee?
Check that the water tap is open, the main switch is in ON position, and the hoppers contain coffee. If the Cold machine message appears, wait for pressure to build up.
How to use ground coffee (decaf)?
Open the flap (5) on the top, pour a dose of ground coffee into the conduit, close the flap, then select a compatible beverage (specific icons).
How to clean the milk circuit?
Go to the washing menu, select Milk wash (duration approx. 4 min). Follow the instructions: place the milk hose in the tray, then press √ at each step.
Where to find the serial number and technical information?
The rating plate is located on the machine (see figure 1 in the manual). It indicates the voltage, power, and serial number.

User questions about X20 Faema

0 question about this device. Answer the ones you know or ask your own.

Ask a new question about this device

The email remains private: it is only used to notify you if someone responds to your question.

No questions yet. Be the first to ask one.

Download the instructions for your Coffee machine in PDF format for free! Find your manual X20 - Faema and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. X20 by Faema.

USER MANUAL X20 Faema

natural_image Line drawing of a modern coffee machine with control panel and side-mounted stand (no text or symbols)

Faema X20 - 1

FAEMA

faema.com

QUICK START GUIDE

USA

981-139-000 (1842) QUICK

Faema X20 - 2

This manual is a QUICK START GUIDE which contains the main instructions for using the machine.

The complete version of the Usage and Installation Manual is available on the machine, under the DOCUMENTATION section of CUSTOMER PROGRAMMING (1), or on the website indicated at the bottom of the page (2), using the login details given below, where you can consult and download the required file.

CUSTOMER PROGRAMMING PROGRAMMATION DU CLIENT

Faema X20 - 3

text_image QR code image containing encoded data, no visible human-readable text

(2) https://order.gruppocimbali.com/explorer/spareparts/page/login

User ID: guest

PW: Entr@nc3

Faema X20 - 4

GRUPPO CIMBALI

Please sign in

guest

......

Sign in

Faema X20 - 5

FAEMA

English

Translation of the original instructions

Français

1 Dispensing nozzle coffee/cappuccino/solubles

2 Grounds drawer

3 Hot water outlet

4 Touch screen

5 Decaffeinated coffee panel

6 Soluble hopper

6a Coffee hopper 2

6b Coffee hopper 1

7 "Sleep mode" led

8 "Sleep mode" button

9 Main switch

10 Steam pipe/Autosteam pipe *

11 Tray

12 Control panel button/lock

RGB Machine lighting

USB USB Port

The components (*) are applied only in some produit configurations

FR

LEGENDE

1 Bec débit café/cappuccino/soluble

2 Tiroir à marcs

WARNING: Hot surface - ATTENTION: Surface chaude

Faema X20 - LEGENDE - 1

This page is intentionally left blank.

2.1 Transport and handling 3
2.2 Installation Rules 4
3. Electrical Installation Rules 5
4. Water Installation Rules 6
5. Installation Check-up 7
6. Operator instructions 8
7. Warnings 10
8. Maintenance and repair 11
9. Dismantling the machine 12

USE

  1. Daily operation 13
  2. Description of display symbols 15
  3. Beverage dispensing - Coffee - Cappuccino / milk - Chocolate/solubles 16
  4. Beverage dispensing - Coffee / Cappuccino with powdered coffee 18
  5. Beverage dispensing - Hot water 19
  6. Beverage dispensing - Steam 20
  7. Cleaning and maintenance 21

Complete wash 22
Milk wash 23
Solubles wash 27
Touch screen 28
Grounds drawer 28
Cup tray 29
Decaffeinated door 29

Bodywork 29

Cleaning the coffee hopper 30

  1. Diagnostics messages 31
  2. Defects - Malfunctions 33

CUSTOMER PROGRAMMING

Date and time 34

Language 34

ILLUSTRATIONS VII

Service Line VIII

1. General Rules

Faema X20 - General Rules - 1

Please read the warnings and rules in this User's Manual carefully before using or handling the machine in any way because they provide important information regarding safety and hygiene when operating the machine.

Keep this booklet handy for easy reference.

  • The machine was designed solely for preparing espresso coffee and hot beverages using hot water or steam. Any other use is considered irregular.
  • The machine must be installed in a place where it is only used by carefully trained staff that knows the risks tied to using the machine.
    • The machine is for professional use only.
  • This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

Children shall not play with the appliance.

Cleaning and user maintenance shall not be made by children without supervision.

Use by minors, with or without adult supervision, must not contravene local employment laws.

  • Never leave the machine unattended while it is in use.
    • The machine must not be used outdoors.
  • If the machine is stored in rooms where the temperature can drop below freezing point, empty the boiler and water circuit tubes.
  • Do not expose the machine to atmospheric agents (rain, sun, and cold).
  • Do not clean the machine with jets of water.
  • Noise: assessed acoustic pressure level 75 dB(A) (+/- 2.5dB).
    • If the power-supply cord is damaged, it can only be replaced by qualified and authorized technicians.
  • If the machine is used improperly or for purposes other than those described above, it can be a source of danger. The manufacturer will not be held responsible for damages caused by improper use of the machine.

Faema X20 - General Rules - 2

Faema X20 - General Rules - 3

Faema X20 - General Rules - 4

Faema X20 - General Rules - 5

WARNING

Installation, dismantling, and adjustments must only be performed by qualified and authorized technicians.

Carefully read the warnings and rules in this manual because they provide important information regarding safe installation, use and maintenance of the machine.

Keep this booklet handy for easy reference.

2.1 Transport and handling

Packaging

  • The machine is delivered in a robust cardboard package, with appropriate internal protection. The package features the standard symbols indicating rules to be followed when handling and storing the machine.
  • Transport must be carried out according to the instructions on the package, handling with appropriate caution and avoiding impact of any type.
  • Do not expose the machine to atmospheric agents (rain, sun, and cold).

Checks on receipt

  • On receipt of the machine, carefully check all transport documentation is correct (against label on package).
  • Check that the original packaging is not damaged.
    • After removing the machine from its packing materials, make sure that the machine and any safety devices are intact.
  • Packing materials (plastic bags, polystyrene foam, staples, etc.) must be kept out of the reach of children because they are potentially hazardous.

Advice for disposal of packaging

Faema X20 - Advice for disposal of packaging - 1

The packaging materials are eco-compatible and recyclable. For the protection of the environment they must not be dumped, but taken to a waste-disposal/recovery centre, according to local regulations.

Faema X20 - Advice for disposal of packaging - 2

Handling

Faema X20 - Handling - 1

Faema X20 - Handling - 2

FAEMA

Staff responsible for moving the machine must be aware of the risks in moving heavy loads.

Move the machine carefully, using, when possible, the correct lifting equipment (fork lift, for example).

If moving the machine by hand, make sure:

  • enough people are available for the task, depending on the machine weight and how difficult it is to handle;
  • to always use the necessary safety gear (shoes/gloves).

Faema X20 - FAEMA - 1

Faema X20 - FAEMA - 2

natural_image Line drawing of a person's hands operating a vehicle chassis with sensors and control panel (no text or symbols)

2.2 Installation Rules

  • Before plugging in the machine, make sure that the information on the nameplate matches that of the electrical and water systems.
  • Check that the power-supply cord is intact. Replace if damaged.
    • Completely unwind the power-supply cable.
  • The coffee machine should sit on a flat, stable surface at least 3.94 inches (100 mm) from walls and from the counter. Keep in mind that the highest surface on the machine (the cup-warmer tray) sits at a height of at least 59 inches (1.5 meters). Make sure there is a shelf nearby for accessories.
    • Room temperature must range between 50° and 90°F (10°C and 32°C).
  • An electrical outlet, water connections, and a drain with siphon must be in the immediate vicinity.
  • Do not install in rooms (kitchens) that are cleaned with jets of water.
  • Do not obstruct openings or ventilation and heat vents.
  • Do not install the machine outdoors.
  • Do not install or use the machine in potentially explosive environments.
  • Do not install the machine in the presence of flammable substances.

Faema X20 - Installation Rules - 1

FAEMA

Faema X20 - FAEMA - 1

Faema X20 - FAEMA - 2

3. Electrical Installation Rules

Prior to installation, make sure there is a circuit breaker installed with a distance between the contacts that allows for complete disconnection when there is a category III overload and that provides protection against current leakage equal to 30 mA. The circuit breaker must be installed on the power supply in compliance with installation rules.

If the power supply is not working properly, the machine can cause transitory voltage drops.

The electrical safety of this machine is only ensured when it is correctly connected to an efficient earthing system in compliance with the electrical safety laws in force. This fundamental safety requirement must be verified. If in doubt, request that a qualified electrician inspect the system. The manufacturer cannot be held responsible for any damage caused by the lack of an earthing system on the electrical supply.

Do not use adaptors, multiple plugs, and/or extension cords.

Check that the type of connection and voltage correspond with the information on the nameplate: see illustrations chapter figure 1.

Faema X20 - Electrical Installation Rules - 1

Faema X20 - Electrical Installation Rules - 2

Faema X20 - Electrical Installation Rules - 3

4. Water Installation Rules

WATER REQUIREMENTS

Water used in coffee machines must be potable and suitable for human consumption (see laws and regulations in force).

Check that the water inlet on the machine has pH and chloride values that comply with the laws in effect.

If the values do not fall within the limits, an appropriate water-treatment device must be inserted (respecting the local laws and compatible with the machine).

If the machine uses water with a hardness exceeding 8^ F ( 4.5^ D), a specific maintenance plan must be implemented according to the hardness detected and machine usage.

INSTRUCTIONS

Only use the supplied parts for installation. If other parts are installed, they must be new (unused tubes and gaskets for the water connection) and they must be permitted for contact with potable water suitable for human consumption (according to local laws in force).

WATER CONNECTIONS

Place the machine on a flat surface and stabilize it by adjusting and securing the feet.

Hook up the water connections as shown in the Illustrations chapter, Figure 2, respecting the hygiene, water safety, and anti-pollution laws in the country of installation.

Note: If the water pressure can rise above 87 psi (6 bar), install a pressure reducer set at 29÷43 psi (2÷3 bar). See Illustrations chapter Figure 3.

Water draining tube: place the end of the water draining tube in a drain with a siphon for inspection and cleaning.

IMPORTANT. The curves of the water-draining tube must NOT bend as shown in Illustrations chapter, Figure 4.

ATTENTION: This equipment is to be installed with adequate backflow protection to comply with the applicable federal, state or local plumbing codes having jurisdiction.

Faema X20 - WATER CONNECTIONS - 1

Faema X20 - WATER CONNECTIONS - 2

Faema X20 - WATER CONNECTIONS - 3

5. Installation Check-up

Faema X20 - Installation Check-up - 1

WARNING: AFTER INSTALLATION, CHECK IF THE MACHINE IS WORKING PROPERLY (see Installation Module C).

WATER CONNECTIONS

• No leaks from the connections or tubes

OPERATION

  • Boiler and operating pressures are normal.
    • The pressure gauge is working properly.
  • The self-levelling device is working properly.
    • The expansion valves are working properly

Faema X20 - OPERATION - 1

- Press the coffee circuit quick wash icon

Faema X20 - OPERATION - 2

HOT WATER

- Continuously dispense hot water (using the appropriate button) until at least 0.5 litres of water have been used.

STEAM (where present)

- Dispense steam from the nozzles for about a minute, using the appropriate buttons.

MILK CIRCUIT (where present)

- Press the milk circuit wash icon

Faema X20 - MILK CIRCUIT (where present) - 1

and proceed as indicated on the display.

SOLUBLES CIRCUIT (where present)

- Press the soluble circuit wash icon

Faema X20 - SOLUBLES CIRCUIT (where present) - 1

Faema X20 - SOLUBLES CIRCUIT (where present) - 2

text_image HKVM@v200.com

Faema X20 - SOLUBLES CIRCUIT (where present) - 3

text_image WASHES HK:VM purchase money

Faema X20 - SOLUBLES CIRCUIT (where present) - 4

FAEMA

Faema X20 - FAEMA - 1

6. Operator instructions

BEFORE YOU START

Faema X20 - BEFORE YOU START - 1

WARNING: BEFORE YOU START OPERATING THE MACHINE, WASH THE INTERNAL COMPONENTS FOLLOWING THE INSTRUCTIONS INDICATED BELOW.

THESE STEPS MUST BE REPEATED AT LEAST ONCE A DAY AND WHEN THE MACHINE HAS NOT BEEN OPERATED FOR MORE THAN 8 HOURS.

Faema X20 - BEFORE YOU START - 2

text_image HH MM GOMMINTY Caffa Expresso Caffa Expresso Caffa Expresso Lungo Caffa Expresso Lungo Caffa Creme Caffa Creme Americano Caffe Machiato

Coffee circuit: Press the coffee circuit quick wash icon

Faema X20 - BEFORE YOU START - 3

Hot water: Continuously dispense hot water (using the appropriate button) until at least 0.5 litres of water have been used.

Steam (where present): Dispense steam from the nozzles for about a minute, using the appropriate buttons.

Faema X20 - BEFORE YOU START - 4

text_image HGVIM 2000.com

Milk circuit (where present): Press the milk circuit wash icon 📁 and proceed as indicated on the display.

Solubles circuit (where present): press the soluble circuit wash icon

Faema X20 - BEFORE YOU START - 5

Faema X20 - BEFORE YOU START - 6

text_image WASHES HOLD WASHING

Faema X20 - BEFORE YOU START - 7

FAEMA

DURING OPERATION

Coffee / cappuccino / milk dispensing

- If the machine has not been used for more than an hour, before dispensing a beverage, perform a wash by pressing the coffee circuit quick wash icon

Hot water dispensing

- If the machine has not been used for more than an hour, before making coffee, dispense water for 2 -3 seconds and discard the liquid.

Steam dispensing (where present)

- Before heating the beverage (water, milk, etc.), open the steam nozzle for at least 3 seconds and let the steam escape so that the condensation is eliminated.

Faema X20 - Steam dispensing (where present) - 1

text_image HH:MM GOMMYYY Caffe Espresso Caffe Espresso Caffe Espresso Lungo Caffe Espresso Lungo Caffe Creme Caffe Creme Americano Caffe Machuato

Faema X20 - Steam dispensing (where present) - 2

text_image HKEY.COM.com

Faema X20 - Steam dispensing (where present) - 3

Faema X20 - Steam dispensing (where present) - 4

Faema X20 - Steam dispensing (where present) - 5

7. Warnings

Faema X20 - Warnings - 1

Danger of burns

The areas marked with this sign become hot. Great care should be taken when in the vicinity of these areas.

Faema X20 - Danger of burns - 1

WARNING: Hot surface

ATTENTION: Surface chaude

The manufacturer disclaims all liability for damages to items or persons due to improper use or due to the coffee machine being used for purposes other than its intended use.

Do not operate the coffee machine with wet hands or bare feet.

Ensure that the machine is not handled by children or persons who have not been instructed in its correct use.

Danger of burns

Do not place the hands or other parts of the body close to the coffee distribution points, or near to the steam and hot-water nozzles.

Faema X20 - Danger of burns - 1

MACHINE CLOSE-DOWN

When the machine is left unattended for a prolonged period (for example out of hours), carry out the following steps:

  • Clean as indicated in the dedicated chapter;
  • Remove the plug or turn off the main switch;
  • Close the water tap.

NOTE: for machines which can be programmed to switch on and off automatically, the power must be left on only if this function is active.

Non-compliance with these safety measures exonerates the manufacturer from all liability for malfunctions, damage to property and/or injury to persons.

Faema X20 - MACHINE CLOSE-DOWN - 1

Faema X20 - MACHINE CLOSE-DOWN - 2

Faema X20 - MACHINE CLOSE-DOWN - 3

8. Maintenance and repair

If the machine is not working properly, turn off the machine, turn off the main off-on switch, and call the service centre.

If the power-supply cord is damaged, switch off the machine and request a replacement from the service centre.

Faema X20 - Maintenance and repair - 1

To ensure safety during operation, it is absolutely necessary to:

• follow all the manufacturer's instructions;
• have qualified and authorized technicians periodically check that all safety devices are intact and functioning properly (the first inspection within three years of purchase and every year after that).

Faema X20 - Maintenance and repair - 2

WARNING

Maintenance by unqualified individuals can jeopardize the safety and conformity of the machine.

Only use qualified, authorized technicians for repairs.

WARNING

Only use original replacement parts guaranteed by the manufacturer.

If original spare parts are not used, the manufacturer's warranty will no longer be valid.

WARNING

WARNING After maintenance, perform the installation CHECK-UP as indicated in the specific section of the user's manual.

Faema X20 - WARNING - 1

FAEMA

Faema X20 - FAEMA - 1

9. Dismantling the machine

Electrical equipment cannot be disposed of as ordinary urban waste.

To protect the environment, please proceed in compliance with the local laws in force.

Faema X20 - Dismantling the machine - 1

Suitable differentiated waste disposal so that the machine can then be recycled, treated and disposed of in an environmentally friendly manner contributes to avoiding possible negative effects on the environment and health, and encourages the reuse and/or recycling of the materials from which the machine is made.

Improper disposal of electric equipment that fails to respect the laws in force will be subject to administrative fines and penal sanctions.

ENVIRONMENTAL INFORMATION

This product contains a non-rechargeable lithium (lithium manganese dioxide chemistry) button cell battery fully encapsulated in the final product. Recycle or dispose of batteries in accordance with the battery manufacturer's instructions and local/national disposal and recycling regulations.

Location of the battery

Faema X20 - ENVIRONMENTAL INFORMATION - 1

natural_image Diagram of a coffee machine with internal components and a magnified inset showing the BR1632A device (no text or symbols on main diagram)

12 EN

USE

10. Daily operation

Faema X20 - Daily operation - 1

Before setting the machine to work, make sure that:

• the main electric power switch is on;
• the mains water tap has been turned on.

MANUAL START UP
Faema X20 - Daily operation - 2

text_image 1 OFF ON 9 Press the ON/OFF switch (9) into ON □ position.

Faema X20 - Daily operation - 3

text_image The machine turns on and the display shows: HH JIM 50MMYYY Caffe Espresso Caffe Espresso Caffe Espresso Lungo Caffe Espresso Lungo Caffe Creme Caffe Creme

3

The machine is not ready to use until the icon

Faema X20 - 3 - 1

disappears from the display.

Faema X20 - 3 - 2

At this stage, the following will be displayed when you press any dispensing key

When a beverage cannot be dispensed, the relative icon becomes transparent, with a bar at the base that shows heating status. These disappear when proper operating conditions for the beverage are reached.

Faema X20 - 3 - 3

text_image HH MM 00MM/YY Caffe Espresso Caffe Espresso Caffe Espresso Lungo Caffe Espresso Lungo Caffe Creme Caffe Creme

Faema X20 - 3 - 4
FULL SHUT-DOWN PROCEDURE

Faema X20 - 3 - 5
FAEMA

Faema X20 - 3 - 6

1

Press the Sleep Mode button (8), located on the rear of the panel:

Faema X20 - 1 - 1

natural_image 3D rendering of a black and white coffee machine with two cups and a digital display, showing internal components and a close-up inset highlighting a yellow stripe (no text or symbols visible)

2

The following screen is displayed on the touch screen:

Faema X20 - 2 - 1

text_image 3D LAM COMPANY Power Pie Pie OK

Push the ⏻ icon.

3

Start 10 second count down, after which the machine will switch off:

Faema X20 - 3 - 1

text_image 6

The icon can be pushed for immediate switch-off, or the ✗ icon can be pushed to cancel the operation.

4

The red LED remains lit (7):

Faema X20 - 4 - 1

natural_image Exterior view of a modern coffee machine with two cups and a digital display (no visible text or symbols)

5

Faema X20 - 5 - 1

text_image OFF 9 ON

Fully shut down the machine pressing the main switch (9) into OFF position.

Faema X20 - 5 - 2
FAEMA

Faema X20 - 5 - 3

11. Description of display symbols

Faema X20 - Description of display symbols - 1

text_image HH UIM SOMMYYY Power Green Blue OK

Faema X20 - Description of display symbols - 2

text_image HH:MM 0249999 Caffe Espresso Caffe Espresso Caffe Espresso Lungo Caffe Espresso Lungo Caffe Creme Caffe Creme Americano Caffe Macchiao

Faema X20 - Description of display symbols - 3

text_image HH MM GOARYYY Latte Caldo Montato Latte Caldo Cappuccino Cappuccino Latte Macchiaro Coccolate CioccoCafè CioccoLette Café

Faema X20 - Description of display symbols - 4

Warning symbol

Faema X20 - Description of display symbols - 5

Warning symbol

Faema X20 - Description of display symbols - 6

Machine cold symbol

Faema X20 - Description of display symbols - 7

Machine cold symbol associated with beverage icon

Faema X20 - Description of display symbols - 8

WiFi connection symbols (Green = connection to PlatOne portal operating; White = WiFi connection; Empty = no connection)

Faema X20 - Description of display symbols - 9

Volume symbols (excluded, minimum, medium, maximum)

Faema X20 - Description of display symbols - 10

Technical menu access symbol

Faema X20 - Description of display symbols - 11

USB Pen Drive inserted symbol

Faema X20 - Description of display symbols - 12

Faema X20 - Description of display symbols - 13

Drop-down menu scrolling symbols

Faema X20 - Description of display symbols - 14

Grounds drawer full

Faema X20 - Description of display symbols - 15

Faema X20 - Description of display symbols - 16

No coffee (hopper 1 left, hopper 2 right)

Faema X20 - Description of display symbols - 17

Faema X20 - Description of display symbols - 18

No milk (container 1, container 2)

Faema X20 - Description of display symbols - 19

Decaffeinated coffee wafer

Faema X20 - Description of display symbols - 20

Machine switch-off (sleep mode)

Faema X20 - Description of display symbols - 21

Energy saving (sleep mode)

Faema X20 - Description of display symbols - 22

Faema X20 - Description of display symbols - 23

Technical access

Faema X20 - Description of display symbols - 24

Confirm operation

Faema X20 - Description of display symbols - 25

Cancel operation

Faema X20 - Description of display symbols - 26

Touch page

Faema X20 - Description of display symbols - 27

communication anomaly with payment system

Faema X20 - Description of display symbols - 28

Faema X20 - Description of display symbols - 29

Faema X20 - Description of display symbols - 30

Payment system symbols (Blue = system connected; Green = system connected and operational; Red = payment system has denied the transaction).

12. Beverage dispensing - Coffee - Cappuccino / milk - Chocolate/solubles

GENERAL INDICATIONS

Milk is a delicate biological product and can easily deteriorate. Heat modifies its structure. Milk must be kept at a storage temperature no higher than 41°F (5°C) from the moment the container is opened and throughout its entire period of use. Our storage appliances are suitable for this purpose.

NOTE: at the end of the work day (or not more than 24 hours from the time the container is opened), any remaining milk must be discarded.

CHOCOLATE AND SOLUBLES

These must be compatible with the machine: before use, read the instructions on the product packaging.

NOTE: the installation technician may be asked to customise the "pop-up", i.e. when this is displayed on the touch screen during beverage dispensing.

The available options are: beverage icon, image, film, physical attributes (temperatures, pressures).

During beverage dispensing, it is also possible to request that coffee dispensing time be displayed. E.g.: 7.2 s.

1

Placethe cup under the dispensing nozzle (1) and adjust the height, if necessary.

Faema X20 - CHOCOLATE AND SOLUBLES - 1

natural_image Exterior view of a modern coffee machine with digital display and two cups (no text or symbols visible)

2

Up to 24 different beverage selections can be set in the machine, divided over several screens.

To view the types of beverages that can be dispensed, scroll through the screens as shown:

Faema X20 - CHOCOLATE AND SOLUBLES - 2

text_image H! MM 90MMYYY Cafte Espresso Cafte Espresso Cafte Espresso Lungo Cafte Espresso Lungo Cafte Crame Cafte Crame Americano Cafte Macchiato

Note: the icons 📄 indicate the screen currently displayed (dark background 📄) and the total number of screens (light background 📄)

Faema X20 - CHOCOLATE AND SOLUBLES - 3

Faema X20 - CHOCOLATE AND SOLUBLES - 4

FAEMA

Faema X20 - FAEMA - 1

3

Press the icon corresponding to the selected beverage to start dispensing.

Faema X20 - 3 - 1

text_image HH:MM 0GMMYYYY Caffe Espresso Caffe Espresso Caffe Espresso Lungo Caffe Espresso Lungo Caffe Creme Caffe Creme Americano Caffe Macchiato

4

During dispensing, the screen will display as below:

Faema X20 - 4 - 1

text_image HH:MM GOMMYYY + - Caffe Espresso 35 s

Dispensing will stop automatically.

Press the icon ✗ to stop dispensing the beverage before reaching the programmed dose.

Press the icon to dispense again; the number indicating programmed dispensing will increase.

To reset, press and hold the icon ✗ for a few seconds.

13. Beverage dispensing - Coffee / Cappuccino with powdered coffee

1

Placethe cup under the dispensing nozzle (1) and adjust the height, if necessary.

Faema X20 - 1 - 1

natural_image Illustration of a black and white coffee machine with two cups and a digital display (no text or symbols visible)

2 Open the decaffeinated coffee panel (5) and measure out a dose of powdered coffee into the tube and close the powdered coffee panel (5).

Faema X20 - 1 - 2

natural_image 3D rendering of a mechanical device with three cylindrical components and a labeled component '5' (no text or symbols on the device itself)

3

Only icons for coffee powder-based beverages remain visible on the touch screen. Press the icon corresponding to the selected beverage to start dispensing.

Faema X20 - 3 - 1

text_image HH:MM GOMMYYY Caffe Espersso Caffe Espersso Caffe Espersso Lunge Caffe Espersso Lunge Caffe Creme Caffe Creme Americano Caffe Macchiato

4 During dispensing, the screen will display as below:

Faema X20 - 3 - 2

text_image HH:MM:G0M:YYYY Caffe Espresso 3.5 s

Dispensing will stop automatically.

Press the icon ✗ to stop dispensing the beverage before reaching the programmed dose.

NOTE: coffee powder-based beverages do NOT allow repeat dispensing.

14. Beverage dispensing - Hot water

1
Faema X20 - Beverage dispensing - Hot water - 1

text_image Technical diagram of a coffee machine with labeled parts and a magnified view showing internal components.

Place the appropriate container under the hot water dispenser (3). If necessary, adjust the height of the dispensing nozzle by pulling towards the basin (11).

2
Faema X20 - Beverage dispensing - Hot water - 2

text_image HH MM 30MMYYYY Caffe Expression Caffe Expression Caffe Expression Lungs Caffe Expression Lungs Caffe Creme Caffe Creme Americano Caffe Macchion

Press a hot water dispensing icon

Faema X20 - Beverage dispensing - Hot water - 3
3
The programmed dose of hot water will be dispensed from the nozzle (3); it will stop automatically.

Faema X20 - Beverage dispensing - Hot water - 4

text_image HH:MM 00AMYYY Caffe Express Caffe Express Caffe Express Lunge Caffe Express Lunge Caffe Creme Caffe Creme Americano Caffe Macchiarlo 4 s

Note: dispensing can be interrupted by pressing the ✗ key. Pressing the ✗ key does not change the programmed parameters.

Faema X20 - Beverage dispensing - Hot water - 5

NOTE

The hot water icons can be personalised with a label for easier identification. E.g.:

Faema X20 - NOTE - 1

text_image HH MM GOMMYYY Caffe Espresso Caffe Espresso Caffe Espresso Lungo Caffe Espresso Lungo Caffe Creme Caffe Creme Americano Caffe Macchurano 200 cc

For activation methods, refer to the CUSTOMER PROGRAMMING/CUSTOMISATION/WATER/STEAM SETTINGS" section.
NOTE: the customisation and programming menus can only be seen if the "Customer Programming" item is enabled in the machine configuration menu, which can only be accessed by the installer technician.

15. Beverage dispensing - Steam

1
Faema X20 - Beverage dispensing - Steam - 1

natural_image Illustration of a modern barista machine with two cups and a digital display (no text or symbols visible)

Completely immerse the steam dispensing wand (10) in the container with the beverage to be heated.

Faema X20 - Beverage dispensing - Steam - 2

Scalding hazard! Use the appropriate insulating devices to move the steam nozzle.

3

3 The dispensing nozzle (10) will operate for the programmed time; it will stop automatically.

Faema X20 - Beverage dispensing - Steam - 3

text_image HH:JIM G0AMYYY Caffe-Expresso Caffe-Expresso Caffe-Expresso Lungo Caffe-Expresso Lungo Caffe-Creme Caffe-Creme Americano Caffe-Macchiano

Note: dispensing can be interrupted by pressing the ✗ key. Pressing the ✗ key does not change the programmed parameters. (*) In the case of manual steam, the user must stop dispensing.

2
Faema X20 - Beverage dispensing - Steam - 4

text_image HH:MM ODMYYY Cafte Expresso Cafte Expresso Cafte Expresso Lungo Cafte Expresso Lungo Cafte Creme Cafte Creme Americano Cafte Macchiato

Press a steam dispensing icon

Faema X20 - Beverage dispensing - Steam - 5

Faema X20 - Beverage dispensing - Steam - 6

Cleaning the steam wand

After each use:

  • wash the outside with hot water and a clean sponge, removing any organic residue; rinse thoroughly.
  • clean the inside of the wand as follows: turn the nozzle towards the cup tray and carefully activate steam dispensing at least once.

Faema X20 - Cleaning the steam wand - 1

Faema X20 - Cleaning the steam wand - 2

Faema X20 - Cleaning the steam wand - 3

16. Cleaning and maintenance

Faema X20 - Cleaning and maintenance - 1

For correct application of the food safety system (HACCP), please follow the instructions in this paragraph. Washing must be done using the original "Service Line" products. See details on the last page. Any other product could compromise the suitability of the materials which come into contact with food products.

Procedure to follow at the end of the working day or when signalled by the machine.

NOTE: the procedures described below must be carried out when the machine is on and pressurized.

There are several types of machine washing. Please follow these rules to access to the wash menu:

Faema X20 - Cleaning and maintenance - 2

text_image HH MM GOAMYYYY Caffe Express Caffe Express Caffe Expresso Largo Caffe Expresso Largo Caffe Creme Caffe Creme Americano Caffe Macchiato Access the drop-down menu.

Faema X20 - Cleaning and maintenance - 3

text_image 2 SELECT the icon ⬇ for the wash menu.

Faema X20 - Cleaning and maintenance - 4

Faema X20 - Cleaning and maintenance - 5

FAEMA

Faema X20 - FAEMA - 1

COMPLETE WASH (duration, approx. 5') which cleans all the circuits is illustrated below.

1
Faema X20 - FAEMA - 2

text_image WASHES SIN MALL-2000000

Select the complete wash icon
Faema X20 - FAEMA - 3

2
Faema X20 - FAEMA - 4

text_image WASHES COMPLETE WASH Her WM / your own

Press the icon
Faema X20 - FAEMA - 5
to start the wash sequence.

3
Faema X20 - FAEMA - 6

natural_image Black-and-white photo of three kitchenware containers on a stove, no visible text or symbols

5
The procedure for washing the coffee circuit is shown on the touch screen and ends after the closing of the decaf door (5).

456
Faema X20 - FAEMA - 7

natural_image 3D rendered industrial machine with control panel and green circular button (no visible text or symbols)

The steps for performing a milk wash are shown on the touch screen; at the end of each phase, press the icon √.
[NO TEXT]
Faema X20 - FAEMA - 8

text_image WASHES COMPLETE WASH Insert the milk tube in the container.

The image is too blurry to recognize any text content.
Faema X20 - FAEMA - 9

text_image WASHES COMPLETE WASH HILMOMA.COM

Faema X20 - FAEMA - 10

text_image HH VM 00MMYY 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100

Washing starts and the progress bars below will show when it is completed.

Faema X20 - FAEMA - 11
FAEMA

IN PLACE CLEANING: CLEANING THE MILK CIRCUIT (WHERE PRESENT)

Faema X20 - FAEMA - 12

Faema X20 - FAEMA - 13

MILK WASH (duration, approx. 4')

1
Faema X20 - FAEMA - 14

text_image WASHES HOTOM.COM.CS

Select the icon for the milk circuit wash.

2
Faema X20 - FAEMA - 15

text_image WASHES PEE WASH PEE WASH

Press the icon

3
Faema X20 - FAEMA - 16

natural_image 3D rendered industrial machine with control panel and control buttons, displayed in a design software interface (no readable text or symbols on the machine itself)

The steps for performing a milk wash are shown on the touch screen; at the end of each phase, press the icon √.

4
Faema X20 - FAEMA - 17

natural_image Product photo of a milk washing machine with a hand icon and magnified inset showing its interior components (no readable text or symbols)

Insert the milk tube in the container.

5
Faema X20 - FAEMA - 18

text_image WASHES RELK WASH 50g HELLE MERRY

6
Faema X20 - FAEMA - 19

text_image HHUM GOMMYYY +100%

On the touch screen the milk circuit wash symbol appears, and remains visible for the entire cycle. This stage ends when the progress bar below is filled.

Faema X20 - FAEMA - 20

FAEMA

Faema X20 - FAEMA - 1

Part 1 of 2: CLEANING THE MIXER (WHERE PRESENT)
1
Faema X20 - FAEMA - 2

natural_image Close-up of a hand pressing a blue button on a digital kitchen counter with a metal mug nearby (no visible text or symbols)

Dispense in a pot about 12 liter of hot water from the machine.

2
Faema X20 - FAEMA - 3

natural_image Hand pouring liquid from a blue bottle into a metal mixing bowl on a flat surface (no text or symbols visible)

Prepare EcoJetSan dose and the solution.
3
Faema X20 - FAEMA - 4

natural_image Close-up of a metal pitcher with a white liquid being poured into it, next to a blue spray bottle labeled 'co fisani' (no other text or symbols visible)

Prepare the solution.

4
Faema X20 - FAEMA - 5

natural_image Close-up of a hand pressing down on a black industrial machine with a cloth and coffee cup (no visible text or symbols)

Push on top to open the front panel.

5
Faema X20 - FAEMA - 6

natural_image Interior view of a coffee machine with open lid and side chairs (no visible text or labels)

Open the front panel. Remo

6
Faema X20 - FAEMA - 7

natural_image Person using a pour-over machine to press or inspecting a glass of coffee (no visible text or symbols)

powder hopper. Remove top mixer

7
Faema X20 - FAEMA - 8

natural_image Close-up of hands using a computer to adjust or install a black electronic device (no visible text or symbols)

part

8
Faema X20 - FAEMA - 9

natural_image Close-up of hands assembling or adjusting a mechanical component with a blurred background (no visible text or symbols)

Remove black powder dispensing part.

9
Faema X20 - FAEMA - 10

natural_image Close-up of a hand inserting a small component into a machine (no visible text or symbols)

Disconnect elbow.

1011
Faema X20 - FAEMA - 11

natural_image Close-up of a hand inserting a component into a device (no visible text or symbols)

Turn counterclockwise the ring of mixer assembly part.

[Non-Text]
Faema X20 - FAEMA - 12

natural_image Close-up of a hand inserting a device into a black cylindrical component (no visible text or symbols)

Remove mixer body.
Faema X20 - FAEMA - 13

natural_image Hand inserting a white cup into a computer tower (no visible text or symbols)

Faema X20 - FAEMA - 14

FAEMA

Faema X20 - FAEMA - 1

1213
Faema X20 - FAEMA - 2

natural_image Close-up of hands installing a mechanical component with a knob (no visible text or symbols)

Remove wheel. Remove
Faema X20 - FAEMA - 3

natural_image Close-up of a hand pressing down on a mechanical component with a black cylindrical part attached (no visible text or symbols)

bow from the silicone pipe.

Faema X20 - FAEMA - 4

natural_image Close-up of a mechanical component with metallic parts and mounting brackets (no visible text or symbols)

14
Faema X20 - FAEMA - 5

natural_image Close-up of a hand adjusting a mechanical component with a red circular feature (no visible text or symbols)

Using the brush clean the silicone pipe

1516
Faema X20 - FAEMA - 6

natural_image Close-up of hands operating a mechanical device with a mesh grille (no visible text or symbols)

Remove the cover from the dispensing nozzle. Push on both
Faema X20 - FAEMA - 7

natural_image Interior view of a battery pack with cooling fins and a metal rack (no visible text or symbols)

The image is too blurry to recognize any text content.
Faema X20 - FAEMA - 8

natural_image Close-up of a hand pressing down on a black appliance mounted on a metal grater (no visible text or symbols)

sides and move the coffee spout as shown above.

Faema X20 - FAEMA - 9

natural_image Interior view of a mechanical device with exposed internal components and a transparent casing (no visible text or symbols)

1718
Faema X20 - FAEMA - 10

natural_image Close-up of a hand pressing a small electronic component on a metal grate (no visible text or symbols)

Push on both sides and move the milk spout as shown above.

Faema X20 - FAEMA - 11

natural_image Interior view of a vehicle chassis with visible battery pack and wiring (no text or symbols)

Faema X20 - FAEMA - 12

natural_image Close-up of a mechanical component with visible parts and mounting brackets (no text or symbols)

Faema X20 - FAEMA - 13

natural_image Close-up of a hand pressing down on a mechanical component with cooling fins (no visible text or symbols)

Faema X20 - FAEMA - 14

natural_image Close-up of hands installing or adjusting a black plastic component on a metal grate (no visible text or symbols)

sh the metal lock to the front and remove it.

Faema X20 - FAEMA - 15

FAEMA

Faema X20 - FAEMA - 1

192021
Faema X20 - FAEMA - 2

natural_image Close-up of hands assembling a mechanical component with cooling fins and heat sinks (no visible text or symbols)

Move the soluble spout as shown above.

Faema X20 - FAEMA - 3

natural_image Close-up of hands using a tool to adjust or install a car engine component (no visible text or symbols)

Remove elbow from silicone pipe, then clean pipe with the brush.

Faema X20 - FAEMA - 4

natural_image Close-up of hands assembling a small object on a metal grate (no visible text or symbols)

Faema X20 - FAEMA - 5

natural_image Close-up of gloved hands holding a small metallic object on a dark surface (no text or symbols visible)

Put gloves on your hands.

2223
Faema X20 - FAEMA - 6

natural_image Person in gloves handling a metal bowl on a surface (no visible text or symbols)

Put a sponge in the solution and then clean the mixer fixed part.
Faema X20 - FAEMA - 7

natural_image Close-up of a gloved hand holding a white cloth over a mechanical component (no visible text or symbols)

Faema X20 - FAEMA - 8

natural_image Close-up of gloved hands handling a small white object in a dark container (no visible text or symbols)

Faema X20 - FAEMA - 9

natural_image Close-up of gloved hands handling a small green object in a dark container (no visible text or symbols)

Put all the removed mixed parts (except the soluble hopper) in the solution, then clean them accurately with a sponge.

242526

CLEANING SOLUBLES HOPPER Remove any soluble powder remaining in the hopper. Wash with a damp cloth and the products and methods normally used for articles in contact with food; rinse thoroughly and dry, removing any organic residue.

Before replacing the hopper on the machine, make sure that wet or moist parts are completely dry.

Faema X20 - 242526 - 1

natural_image Person washing a sink with a cloth and soap, wearing gloves (no visible text or symbols)

Rinse all parts (fixed part too) with cold water accurately. Dry the
Faema X20 - 242526 - 2

natural_image Person washing a sink with a hand near the sink (no visible text or symbols)

The image is too blurry to recognize any text content.
Faema X20 - 242526 - 3

natural_image Close-up of a hand adjusting a mechanical component with a red button (no visible text or symbols)

parts.

Faema X20 - 242526 - 4
272829

Faema X20 - 242526 - 5

FAEMA

Faema X20 - FAEMA - 1

Faema X20 - FAEMA - 2

natural_image Close-up of a hand inserting a small circular component into a mechanical device (no visible text or symbols)

Put correctly the polarized wheel (the arrow must be directed to the plane part of the stainless steel motor shaft.

Faema X20 - FAEMA - 3

natural_image Interior view of a mechanical device with internal components and no visible text or symbols

Re-assembly the other mixer parts according to disassembly rules.

Faema X20 - FAEMA - 4

natural_image Close-up of a modern kitchen appliance with glass door and side-mounted dish (no visible text or symbols)

Close the front panel (touch screen).

Part 2 of 2: CLEANING THE SOLUBLES CIRCUIT

Faema X20 - Part 2 of 2: CLEANING THE SOLUBLES CIRCUIT - 1
SOLUBLES WASH (duration, approx. 30")

1
Faema X20 - Part 2 of 2: CLEANING THE SOLUBLES CIRCUIT - 2

text_image WASHES HKEY_LOCAL.COM

Select the 📄 icon for the solubles circuit wash.

2
Faema X20 - Part 2 of 2: CLEANING THE SOLUBLES CIRCUIT - 3

text_image WASHES SOLUBLE WASH HCL WM OK WAY YOU

Press the icon 🙏 to start the wash cycle.

3
Faema X20 - Part 2 of 2: CLEANING THE SOLUBLES CIRCUIT - 4

text_image HH VM SMMYYY

On the touch screen the solubles wash symbol appears, and remains visible for the entire cycle. This stage ends when the progress bar below is filled.

Faema X20 - Part 2 of 2: CLEANING THE SOLUBLES CIRCUIT - 5

TOUCH SCREEN

Faema X20 - TOUCH SCREEN - 1

FAEMA

Faema X20 - FAEMA - 1

Faema X20 - FAEMA - 2

To avoid accidental activation of the touch screen during cleaning:

Warning: to clean the touch panel, use only a dry anti-static microfibre cloth.

Do not use: • detergents or liquids in general; • paper or rough cloths.

1
Faema X20 - FAEMA - 3

text_image WASHES Net VM12440000

Select the 📄 icon related to cleaning the touch screen.

2
Faema X20 - FAEMA - 4

text_image WASHES CLEAN SCREEN HOMO

Press the icon displayed at the centre of the screen.

3
Faema X20 - FAEMA - 5

natural_image Dark blue background with scattered white circular spots and the number '8' in the center (no text or symbols beyond the numeral)

A 15-second countdown will begin in which to clean the touch screen.

GROUNDS DRAWER (2)

1

To remove, lift the hot water dispensing spout (3). Note: the need to empty the grounds drawer is also highlighted by the

icon on the touch screen.

Faema X20 - GROUNDS DRAWER (2) - 1

natural_image Close-up of a coffee machine with a stand and control panel (no visible text or symbols)

After the icon appears, 10 more coffee-based beverages can be dispensed, after which an animation will be seen on the touch screen to empty the drawer. Any additional dispensing is blocked and the grounds drawer must be emptied.

2

Pull out the grounds drawer (2), empty it and wash it under running water. Thoroughly clean the drawer housing area (2) with a damp cloth, removing any organic residue.

Faema X20 - GROUNDS DRAWER (2) - 2

natural_image Close-up of a laboratory instrument with labeled parts (no visible text or symbols)

NOTE: if confirmation mode has been activated by the technician, the operator must confirm drawer emptying before removing the drawer. If confirmed using the icon √, the grounds count is reset.

Faema X20 - GROUNDS DRAWER (2) - 3

FAEMA

Faema X20 - FAEMA - 1

NOTE: the procedures described below must be carried out when the machine is switched off.

CUP TRAY (11)

1

At the end of the working day, pour a jug of hot water into the basin (11) to remove any encrustation in the drain; remove it and wash it with running water.

Faema X20 - 1 - 1

natural_image Close-up of a coffee machine with a hand holding a small object, no visible text or symbols

2

To remove it, grip and pull the basin (11) lifting it slightly. Do not use abrasive products; do not put in the dishwasher.

Faema X20 - 2 - 1

natural_image Mechanical setup showing a coffee machine with a side panel and base tray (no visible text or symbols)

DECAFFEINATED DOOR (5)

Use a damp sponge to remove any residue on the inside of the door and in the decaf coffee conduit.

Faema X20 - DECAFFEINATED DOOR (5) - 1

natural_image 3D rendering of a robotic device with labeled components and an inset close-up of a mechanical assembly (no text or symbols visible)

BODYWORK

Warning: the shiny parts of the bodywork must be cleaned using a soft cloth and cleaning products WITHOUT ammonia or abrasives, removing any organic residue present in the work area. In the case of tough dirt, use a damp sponge and dry with a soft cloth.

Note: DO NOT spray liquid in the slots of the body panels and DO NOT use paper or rough cloth for cleaning.

Faema X20 - BODYWORK - 1

natural_image Modern barista machine with black and white casing, green bowl, and digital display (no visible text or symbols)

Faema X20 - BODYWORK - 2

Faema X20 - BODYWORK - 3

Faema X20 - BODYWORK - 4

Maintenance to be performed every 7 days

CLEANING THE COFFEE HOPPER (6a - 6b)

The coffee hoppers (6a and 6b) must be cleaned regularly, roughly once a week. Depending on consumption and the type of coffee, more frequent cleaning may be required.

To clean, proceed as follows:

Faema X20 - CLEANING THE COFFEE HOPPER (6a - 6b) - 1

text_image 1 6b 6a H Pull the hopper closing device (H) towards the front of the machine.

Faema X20 - CLEANING THE COFFEE HOPPER (6a - 6b) - 2

text_image 2 Detach the coffee hopper from the machine.

Remove any coffee remaining in the hopper. Wash with a damp cloth and the products and methods normally used for articles in contact with food; rinse thoroughly and dry, removing any organic residue.

Before replacing the hopper on the grinder/dispenser, ensure that wet or moist parts are completely dry.

17. Diagnostics messages

There are 2 types of messages that are displayed by the machine:

  1. Explicit messages: they appear on the screen accompanied by an explanatory clip or are shown in the form of an icon in the upper right-hand corner of the display.
  2. Coded messages: they are placed in the upper left-hand corner and are represented by the unit's numerical error code.

If there are several errors, they are represented one after another on the display. For a detailed description of messages in code, refer to the technical manual, "Defects - Malfunctions" section.

Explicit messages

Faema X20 - Explicit messages - 1

text_image 54 HHMM Gganyy! Caffe Espresso Caffe Espresso Caffe Espresso Lunge Caffe Espresso Lunge Caffe Creme Caffe Creme Americano Caffe Macchiato
MESSAGE CAUSE: when displayed SOLUTION
Machine cold1. This message is displayed when the dispensing key is pressed when:- service boiler pressure is 12 psi (0.8 bar) less than the setting;- boiler temperature is 68^ ( 20^ ) less than the setting.Faema X20 - Explicit messages - 2The icon represents machine cold status. Once the appropriate pressure and temperature are reached, it automatically disappears.2. When the service boiler or boiler respectively cannot reach the operating pressure or temperature due to a problem, an error code appears on the display which identifies the defective component causing the problem.2. Consult the Technical Manual to find the specific error code to resolve the problem.
Grounds drawer fullFaema X20 - Explicit messages - 3The icon informs the user that the grounds drawer is full. Ten coffee based beverages can still be dispensed (10 single or 5 double) before the machine stops.Empty the drawer to clear the message or continue until the machine displays the message "Empty grounds drawer".Refer to the Technical Manual to program the grounds limit after which the message is displayed.
Empty grounds drawerThe machine counts down from the limit set for grounds. The message (along with a film) is shown on the display when it reaches zero. The machine is blocked and does not allow any dispensing.Remove and empty the grounds drawer. Return the drawer to its proper position. While carrying out this operation, the message "grounds drawer removed" will be displayed.
Grounds drawer removedThis message (along with a film) is always shown when the rear side of the drawer is not in place.If the message appears with the drawer inserted, check that the drawer is properly placed.

Faema X20 - Explicit messages - 4

Faema X20 - Explicit messages - 5

FAEMA

Faema X20 - FAEMA - 1

Maintenance necessaryThis message is displayed when the machine requires maintenance. To temporarily eliminate the message, press the ✗ icon. The message will appear again the next time the machine is turned on.Contact an authorised technician. The message will be displayed until the maintenance is performed. Consult the Technical Manual to program maintenance times and cycles.
Regenerate resinsThis message is displayed when the resins in the water softener require regeneration. (See water softener maintenance instructions).The icons √ and ✗ remain active:- press √ to clear the message and the next regeneration request will appear one minute after the limit for litres dispensed is reached;- press ✗ and the appearance of the request is postponed for one hour.A similar situation occurs with the water filter replacement message: press the confirmation key and the counter adds 25 litres to the limit set by the technician.
Machine offWhen the machine is in sleep mode, the red LED on the left side of the display remains on.Press the button on the back of the display to reactivate the machine.
Messages regarding washingGraphic messages requesting the various washes appear on the display.See the "Cleaning and maintenance" section in this manual.
No coffeeFaema X20 - FAEMA - 2The icons ate that one or more of the hoppers are almost empty.Add coffee to the hopper(s).
No milkFaema X20 - FAEMA - 3The icons hown only if the machine is equipped with a refrigeration unit and with presence sensors of milk: indicates that one or both of the milk containers are empty.Fill one or both of the milk containers.

Faema X20 - FAEMA - 4

Faema X20 - FAEMA - 5

Faema X20 - FAEMA - 6

18. Defects - Malfunctions

Direct action by the customer

Before calling service personnel, to avoid unnecessary expense, check whether the machine problem corresponds to one of the cases listed below.

PROBLEM CAUSE SOLUTION
The coffee machine does not work and the touch screen (4) is off.No electricity supply.Check the electricity supply.Check the position of the ON/OFF switch (9).
Water leaking from the cup tray (11). Drain clogged. Clean.
Coffee dispensing time too short. Low coffee dose.Coffee too old.* Coffee ground too coarse.Increase the dose.Use new coffee.* Use a finer grind.
Coffee drips out of machine. High coffee dose.* Coffee ground too fine.Decrease the dose.* Use a coarser grind.
Loss of water under the machine. Discharge clogged up.Discharge basin hole blocked.Clean.
Machine heated up, but it does not dispense coffee.Water supply or water softener tap closed.No water in system.Open.Wait until water is available or call the service centre.
The automatic level-control devices remain in operation.Same causes as above. Same solution as above.

* These operations are possible ONLY if the "User Programming" item is enabled in the machine configuration menu, which can only be accessed by the installer technician.

CUSTOMER PROGRAMMING

Faema X20 - CUSTOMER PROGRAMMING - 1
DATE AND TIME

1
Faema X20 - CUSTOMER PROGRAMMING - 2

text_image HH:MM OGI#NYYY Caffe Espresso Caffe Espresso Caffe Espresso Lungo Caffe Espresso Lungo Caffe Creme Caffe Creme Americano Caffe Macchiato

Programming is accessed through the drop-down menu.

2
Faema X20 - CUSTOMER PROGRAMMING - 3

text_image Screenshot of a mobile phone interface with a hand cursor hovering over the screen, showing navigation icons and status bar at bottom.

Select the 📁 icon to see the associated menu.

Faema X20 - CUSTOMER PROGRAMMING - 4
LANGUAGE

1
Faema X20 - CUSTOMER PROGRAMMING - 5

text_image Screenshot of a mobile phone interface with a hand cursor hovering over a screen, showing navigation icons and status bar at bottom.

Select the 📄 icon, relative to the "LANGUAGE" menu.

3
Faema X20 - CUSTOMER PROGRAMMING - 6

text_image Screenshot of a car navigation system interface with icons and a hand cursor hovering over the screen

Select the icon ➤ for the "DATE AND TIME" menu.

4
Faema X20 - CUSTOMER PROGRAMMING - 7

text_image TIME DATE AND TIME January YYYY Mon Tue Wed Thu Fri Sat Sun 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 OK

Set the date and time and confirm with the icon √.

2
Faema X20 - CUSTOMER PROGRAMMING - 8

text_image LANGUAGE ENGLISH FRY ITALIA RUSSUE GAL HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA HUA

Set the menu language; confirmation is immediate.

5
Faema X20 - CUSTOMER PROGRAMMING - 9

text_image TIME DATE AND TIME Europe/Chrome Sun 1 8 15 22 29 3 10 Sun 1 8 15 22 29 3 10 ✓ ✓

NOTE: date and time can be automatically synchronized through connection to a Network Time Protocol (NTP) server, if the machine is connected to the internet via WiFi.

Faema X20 - CUSTOMER PROGRAMMING - 10

FAEMA

Index

Page

Page

Page

PROGRAMMATION CLIENT

2.1 Transport et manutention

Emballage

natural_image Line drawing of a person's hands operating a mechanical device with gears and levers (no text or symbols)

CONDITIONS HYDRAULIQUES REQUISES

text_image Screenshot of a device interface with a hand cursor hovering over a screen, showing icons and status bar at bottom

Faema X20 - CONDITIONS HYDRAULIQUES REQUISES - 1

text_image LAVAGES HKEYWORKS.COM

Faema X20 - CONDITIONS HYDRAULIQUES REQUISES - 2

FAEMA

Faema X20 - FAEMA - 1

text_image Screenshot of a mobile phone interface with hand cursor and navigation buttons, showing status bar and system icons
text_image Hill VM drive.com

Faema X20 - FAEMA - 2

FAEMA

Faema X20 - FAEMA - 1

7. Attention

Faema X20 - Attention - 1

Danger de brûlure

WARNING: Hot surface

ATTENTION: Surface chaude

natural_image Exterior view of a modern coffee machine with dual cups and control panel (no visible text or symbols)

Faema X20 - Danger de brûlure - 1

natural_image 3D cutaway view of a black plastic enclosure showing internal components and mounting holes (no text or symbols)

Faema X20 - Danger de brûlure - 2

natural_image Close-up of a green circular electronic component with metallic pins, labeled BR1632A (no other text or symbols visible)

12 FR

UTILISATION

natural_image 3D rendering of a black and white coffee machine with a close-up inset showing a red laser beam and a numbered label '8' (no text or symbols on the machine itself)

2

text_image FILAM COMPANY OK Cancel

Appuyer sur l'icône

3

natural_image 3D rendering of a black and white coffee machine with three cups and a side panel, showing internal components (no text or symbols visible)

5

Faema X20 - 5 - 1

text_image OFF ON 9

Energy saving (mode veille)

Faema X20 - 5 - 2

Faema X20 - 5 - 3

ès technicien

Faema X20 - 5 - 4

INDICATIONS GENERALES

natural_image Exterior view of a modern coffee machine with two cups and a digital display (no text or symbols visible)
natural_image Illustration of a modern coffee machine with two cups and a digital display (no text or symbols visible)

2

natural_image 3D rendered mechanical component with three cylindrical components and a labeled part '5' (no text or symbols on the object itself)

3

text_image Technical diagram of a coffee machine with labeled parts and a magnified view showing internal components.
natural_image Black and white photo of three large cylindrical objects on a surface, possibly lavages or containers, with no visible text or symbols.
natural_image 3D rendering of a mechanical device with no visible text or symbols on the device itself

The image is too blurry to recognize any text content.
Faema X20 - 3 - 1

text_image HH:MM 00000000 7
natural_image 3D rendering of a mechanical device with no visible text or symbols on the device itself
text_image HELUM GAMMINTY +100%
natural_image Close-up of a hand pressing a blue button on a digital coffee machine, with a metal mug and tray nearby (no visible text or symbols)
natural_image Hand pouring liquid from a blue bottle into a metal mixing bowl on a flat surface (no text or symbols visible)
natural_image Close-up of a metal mixing bowl with a white liquid being poured into it, next to a blue spray bottle labeled 'COEISANI' (no other text or symbols visible)

Préparer la solution.

4
Faema X20 - 3 - 2

natural_image Close-up of a hand operating a black coffee machine with a pour-over filter (no visible text or symbols)
natural_image Interior view of a coffee machine with open lid, black tray, and control panel (no visible text or symbols)
natural_image Person using a coffee machine to press coffee beans (no visible text or symbols)

Retirer la trémie du soluble. Re

7
Faema X20 - 3 - 3

natural_image Close-up of hands installing or adjusting a black mechanical component with a brush (no visible text or symbols)
natural_image Close-up of hands using a computer to adjust or install electronic components on a coffee machine (no visible text or symbols)
natural_image Close-up of a hand inserting a small component into a machine (no visible text or symbols)
natural_image Close-up of a hand inserting a component into a device (no visible text or symbols)
natural_image Close-up of a hand holding a mechanical component with a black cylindrical part inserted, no visible text or symbols.

Retirer le corps mixeur.
Faema X20 - 3 - 4

natural_image Hand inserting a white cup into a machine (no visible text or symbols)

Faema X20 - 3 - 5

FAEMA

Faema X20 - FAEMA - 1

1213
Faema X20 - FAEMA - 2

natural_image Close-up of hands installing a mechanical component into a device (no visible text or symbols)

Retirer la roue.

Faema X20 - FAEMA - 3

natural_image Close-up of a hand inserting a small component into a device, with no visible text or symbols.
natural_image Close-up of a mechanical assembly with metallic components and mounting holes (no visible text or symbols)

14
Faema X20 - FAEMA - 4

natural_image Close-up of a hand adjusting a mechanical component with a red circular feature (no visible text or symbols)
natural_image Close-up of hands operating a mechanical device with a mesh grille (no visible text or symbols)
natural_image Close-up of a black plastic container with white contents, placed on a metal grate (no visible text or symbols)

The image is too blurry to recognize any text content.
Faema X20 - FAEMA - 5

natural_image Close-up of hands operating a black appliance on a metal grater (no visible text or symbols)
natural_image Interior view of a mechanical device with exposed internal components and metallic casing (no visible text or symbols)

1718
Faema X20 - FAEMA - 6

natural_image Close-up of a hand pressing a small black component on a metal grate (no visible text or symbols)
natural_image Interior view of a vehicle chassis under assembly, showing internal components and wiring (no visible text or symbols)

Faema X20 - FAEMA - 7

natural_image Close-up of a mechanical component with visible parts and mounting brackets (no text or symbols)

Faema X20 - FAEMA - 8

natural_image Close-up of a hand pressing down on a computer motherboard with cooling fins (no visible text or symbols)

Faema X20 - FAEMA - 9

natural_image Close-up of hands installing or adjusting a black plastic component on a metal grate (no visible text or symbols)
natural_image Close-up of hands assembling a mechanical component with a tool, no visible text or symbols
natural_image Close-up of hands using a tool to adjust or install a car engine component (no visible text or symbols)
natural_image Close-up of hands assembling a small object on a metal grate (no visible text or symbols)

Faema X20 - FAEMA - 10

natural_image Close-up of gloved hands holding a small metallic object on a dark surface (no text or symbols visible)

Porter des gants.

2223
Faema X20 - FAEMA - 11

natural_image Close-up of gloved hands handling a metallic bowl on a surface (no text or symbols visible)
natural_image Close-up of a mechanical component with a gloved hand holding a yellow object, no visible text or symbols

Faema X20 - FAEMA - 12

natural_image Close-up of gloved hands handling a small white object in a dark container (no visible text or symbols)

Faema X20 - FAEMA - 13

natural_image Close-up of gloved hands handling a dark container with a green object (no visible text or symbols)
natural_image Person in gloves washing a white object in a basin with water spray (no visible text or symbols)
natural_image Person washing a sink with a hand in a glove (no visible text or symbols)
  • Faema X20 - FAEMA - 14
natural_image Close-up of a hand pressing a button on a mechanical component (no visible text or symbols)
natural_image Close-up of a hand inserting a small circular component into a mechanical device (no visible text or symbols)
natural_image Interior view of a mechanical device with internal components and no visible text or symbols
natural_image Close-up of a modern kitchen appliance with glass door and side-mounted kitchen equipment (no visible text or symbols)
text_image HH:MM 3G8M0000 →
natural_image Close-up of a coffee machine with a side panel and control panel (no visible text or symbols)
natural_image Close-up of a laboratory instrument with labeled parts (no visible text or symbols)
natural_image Close-up of a coffee machine with a hand operating the cup (no visible text or symbols)

2

natural_image Mechanical setup showing a coffee machine with a side panel and base tray (no visible text or symbols)

VOLET DÉCAFÉINÉ (5)

natural_image 3D rendering of a medical imaging machine with a close-up inset showing internal components (no text or symbols visible)

CARROSSERIE

natural_image Exterior view of a modern barista machine with digital display and two cups (no text or symbols visible)

Faema X20 - CARROSSERIE - 1

PROGRAMMATION CLIENT

Faema X20 - PROGRAMMATION CLIENT - 1
DATE ET HEURE

1
Faema X20 - PROGRAMMATION CLIENT - 2

text_image HH:MM OGRMYYY Caffe Espresso Caffe Espresso Caffe Espresso Lungo Caffe Espresso Lungo Caffe Creme Caffe Creme Americano Caffe Macchiato
text_image Screenshot of a computer interface with a hand cursor hovering over a screen, showing icons and status bar at bottom
text_image HORAIRES Hi VM3 System

- see Installation Rules chapters

- voir chapitres

text_image MACHINE MACHINE A

A) possible water treatment device

natural_image Diagram of a pipe with ribbed ends and a cross symbol indicating a knot or connection (no text or labels present)

Fig. 4

∅ 3/8 GAS

Faema X20 - PROGRAMMATION CLIENT - 3
Fig. 3

Install a water feeding tap installer un Robinet alimentation eau

WATER MAINS MAX. PRESSURE PRESSION MAX. EAU DE VILLE

87 psi - 6 bar - 0,6 MPa

(for pressure beyond this value, install a pressure reducer) (pour pression plus haute installer un détendeur)

DRAIN

VIDANGE DU LOCAL

Min.

∅ 2 inches (50 mm).

Faema X20 - PROGRAMMATION CLIENT - 4

Faema X20 - PROGRAMMATION CLIENT - 5

FAEMA

EN GRUPPO CIMBALI reserves the right to make changes to the machines in accordance with the needs of individual countries and on the basis of technological progresses.

This publication may not, either in whole or in part, be used, copied or published without the written authorisation of GRUPPO CIMBALI S.p.A. © Copyright by GRUPPO CIMBALI S.p.A., Milan, Italy All rights reserved

© Copyright by GRUPPO CIMBALI S.p.A., Milano

The GRUPPO CIMBALI Company's client service, the aim of which is to assure top coffee-machine performance for its clients at all times, also makes available its ECO LINE, a series of specific cleaning products expressly designed for this purpose.

ECO LINE - Cleaning products

A) 610-004-159 For cappuccino makers in liquid form
B) 610-004-270 For dispensers, filter-holders, coffee cups in powder form
C) 610-004-244 For dispensers, filter-holders, coffee cups in small envelops
D) 610-004-217 For superautomatic-machine dispensers in tablet form

Order directly from your local distributor and refer to the particular item you require by its number, as shown above.

FR GRUPPO CIMBALI et la "SERVICE LINE"

text_image COCLANEER 100 gm 3.5 L/min

C
Faema X20 - FR GRUPPO CIMBALI et la "SERVICE LINE" - 1

text_image ccleaner CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANER CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEANR CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN R CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S CCLEAN S

D
Faema X20 - FR GRUPPO CIMBALI et la "SERVICE LINE" - 2

text_image eco cleaner GRUPO CIMEAU ECO CLEANER WINGLE ECO CLEANER ECO CLEANER
Table of contents Click a title to access it
Manual assistant
Powered by Anthropic
Waiting for your message
Product information

Brand : Faema

Model : X20

Category : Coffee machine