X20 - Coffee machine Faema - Free user manual and instructions

USER MANUAL X20 Faema

This manual is a QUICK START GUIDE which contains the main instructions for using the machine. The complete version of the Usage and Installation Manual is available on the machine, under the DOCUMENTATION section of CUSTOMER PROGRAMMING (1)

WARNING: Hot surface - ATTENTION: Surface chaude

2.1 Transport and handling 3

4. Water Installation Rules 6

8. Maintenance and repair 11

10. Daily operation 13

Coffee / Cappuccino with powdered coffee 18

16. Cleaning and maintenance 21

Complete wash 22 Milk wash 23 Solubles wash 27 Touch screen 28 Grounds drawer 28 Cup tray 29 Decaffeinated door 29 Bodywork 29 Cleaning the coffee hopper 30

Please read the warnings and rules in this User’s Manual carefully before using or handling the machine in any way because they provide important information regarding safety and hygiene when operating the machine. Keep this booklet handy for easy reference.

• The machine was designed solely for preparing espresso coffee and hot beverages using hot water or steam. Any other use is considered irregular.

• The machine must be installed in a place where it is only used by carefully trained staff that knows the risks tied to using the machine.

• The machine is for professional use only.

• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision. Use by minors, with or without adult supervision, must not contravene local employment laws.

• Never leave the machine unattended while it is in use.

• The machine must not be used outdoors.

• If the machine is stored in rooms where the temperature can drop below freezing point, empty the boiler and water circuit tubes.

• Do not expose the machine to atmospheric agents (rain, sun, and cold).

• Do not clean the machine with jets of water.

• Noise: assessed acoustic pressure level 75 dB(A) (+/- 2.5dB).

• If the power-supply cord is damaged, it can only be replaced by qualied and authorized technicians.

• If the machine is used improperly or for purposes other than those described above, it can be a source of danger. The manufacturer will not be held responsible for damages caused by improper use of the machine. 02_QUICK_UNICO_1815_USA_en_fr.indd 2 11/04/2018 11:24:383 EN English WARNING Installation, dismantling, and adjustments must only be performed by qualied and authorized technicians. Carefully read the warnings and rules in this manual because they provide important information regarding safe installation, use and maintenance of the machine. Keep this booklet handy for easy reference. Packaging

• The machine is delivered in a robust cardboard package, with appropriate internal protection. The package features the standard symbols indicating rules to be followed when handling and storing the machine.

• Transport must be carried out according to the instructions on the package, handling with appropriate caution and avoiding impact of any type.

• Do not expose the machine to atmospheric agents (rain, sun, and cold). Checks on receipt

• On receipt of the machine, carefully check all transport documentation is correct (against label on package).

• Check that the original packaging is not damaged.

• After removing the machine from its packing materials, make sure that the machine and any safety devices are intact.

• Packing materials (plastic bags, polystyrene foam, staples, etc.) must be kept out of the reach of children because they are potentially hazardous. Advice for disposal of packaging The packaging materials are eco-compatible and recyclable. For the protection of the environment they must not be dumped, but taken to a waste-disposal/recovery centre, according to local regulations.

2.1 Transport and handling

02_QUICK_UNICO_1815_USA_en_fr.indd 3 11/04/2018 11:24:38English 4 EN

2.2 Installation Rules

Handling Staff responsible for moving the machine must be aware of the risks in moving heavy loads. Move the machine carefully, using, when possible, the correct lifting equipment (fork lift, for example). If moving the machine by hand, make sure: - enough people are available for the task, depending on the machine weight and how difcult it is to handle; - to always use the necessary safety gear (shoes/gloves).

• Before plugging in the machine, make sure that the information on the nameplate matches that of the electrical and water systems.

• Check that the power-supply cord is intact. Replace if damaged.

• Completely unwind the power-supply cable.

• The coffee machine should sit on a at, stable surface at least 3.94 inches (100 mm) from walls and from the counter. Keep in mind that the highest surface on the machine (the cup-warmer tray) sits at a height of at least 59 inches (1.5 meters). Make sure there is a shelf nearby for accessories.

• Room temperature must range between 50° and 90°F (10°C and 32°C).

• An electrical outlet, water connections, and a drain with siphon must be in the immediate vicinity.

• Do not install in rooms (kitchens) that are cleaned with jets of water.

• Do not obstruct openings or ventilation and heat vents.

• Do not install the machine outdoors.

• Do not install or use the machine in potentially explosive environments.

Prior to installation, make sure there is a circuit breaker installed with a distance between the contacts that allows for complete disconnection when there is a category III overload and that provides protection against current leakage equal to 30 mA. The circuit breaker must be installed on the power supply in compliance with installation rules. If the power supply is not working properly, the machine can cause transitory voltage drops. The electrical safety of this machine is only ensured when it is correctly connected to an efcient earthing system in compliance with the electrical safety laws in force. This fundamental safety requirement must be veried. If in doubt, request that a qualied electrician inspect the system. The manufacturer cannot be held responsible for any damage caused by the lack of an earthing system on the electrical supply. Do not use adaptors, multiple plugs, and/or extension cords. Check that the type of connection and voltage correspond with the information on the nameplate: see illustrations chapter gure 1. 02_QUICK_UNICO_1815_USA_en_fr.indd 5 11/04/2018 11:24:39English 6 EN

4. Water Installation Rules

WATER REQUIREMENTS Water used in coffee machines must be potable and suitable for human consumption (see laws and regulations in force). Check that the water inlet on the machine has pH and chloride values that comply with the laws in effect. If the values do not fall within the limits, an appropriate water-treatment device must be inserted (respecting the local laws and compatible with the machine). If the machine uses water with a hardness exceeding 8°F (4.5 °D), a specic maintenance plan must be implemented according to the hardness detected and machine usage. INSTRUCTIONS Only use the supplied parts for installation. If other parts are installed, they must be new (unused tubes and gaskets for the water connection) and they must be permitted for contact with potable water suitable for human consumption (according to local laws in force). WATER CONNECTIONS Place the machine on a at surface and stabilize it by adjusting and securing the feet. Hook up the water connections as shown in the Illustrations chapter, Figure 2, respecting the hygiene, water safety, and anti-pollution laws in the country of installation. Note: If the water pressure can rise above 87 psi (6 bar), install a pressure reducer set at 29÷43 psi (2÷3 bar). See Illustrations chapter Figure 3. Water draining tube: place the end of the water draining tube in a drain with a siphon for inspection and cleaning. IMPORTANT. The curves of the water-draining tube must NOT bend as shown in Illustrations chapter, Figure 4. ATTENTION: This equipment is to be installed with adequate backow protection to comply with the applicable federal, state or local plumbing codes having jurisdiction. 02_QUICK_UNICO_1815_USA_en_fr.indd 6 11/04/2018 11:24:397 EN English

WARNING: AFTER INSTALLATION, CHECK IF THE MACHINE IS WORKING PROPERLY (see Installation Module C).

• No leaks from the connections or tubes COFFEE CIRCUIT

• Press the coffee circuit quick wash icon

• Continuously dispense hot water (using the appropriate button) until at least 0.5 litres of water have been used. STEAM (where present)

• Dispense steam from the nozzles for about a minute, using the appropriate buttons. MILK CIRCUIT (where present)

• Press the milk circuit wash icon and proceed as indicated on the display. SOLUBLES CIRCUIT (where present)

5. Installation Check-up

• Boiler and operating pressures are normal.

• The pressure gauge is working properly.

• The self-levelling device is working properly.

• The expansion valves are working properly

Coffee circuit: Press the coffee circuit quick wash icon

Hot water: Continuously dispense hot water (using the appropriate button) until at least 0.5 litres of water have been used. Steam (where present): Dispense steam from the nozzles for about a minute, using the appropriate buttons. Milk circuit (where present): Press the milk circuit wash icon and proceed as indicated on the display. Solubles circuit (where present): press the soluble circuit wash icon

• If the machine has not been used for more than an hour, before dispensing a beverage, perform a wash by pressing the coffee circuit quick wash icon

Hot water dispensing

• If the machine has not been used for more than an hour, before making coffee, dispense water for 2 -3 seconds and discard the liquid. Steam dispensing (where present)

• Before heating the beverage (water, milk, etc.), open the steam nozzle for at least 3 seconds and let the steam escape so that the condensation is eliminated. 02_QUICK_UNICO_1815_USA_en_fr.indd 9 11/04/2018 11:24:40WARNING: Hot surface ACHTUNG: Heisse Oberäche ATTENTION: Surface chaude ATTENZIONE: Supercie calda English 10 EN

Danger of burns The areas marked with this sign become hot. Great care should be taken when in the vicinity of these areas. MACHINE CLOSE-DOWN When the machine is left unattended for a prolonged period (for example out of hours), carry out the following steps:

• Clean as indicated in the dedicated chapter;

• Remove the plug or turn off the main switch;

• Close the water tap. NOTE: for machines which can be programmed to switch on and off automatically, the power must be left on only if this function is active. Non-compliance with these safety measures exonerates the manufacturer from all liability for malfunctions, damage to property and/or injury to persons. GENERAL The manufacturer disclaims all liability for damages to items or persons due to improper use or due to the coffee machine being used for purposes other than its intended use. Do not operate the coffee machine with wet hands or bare feet. Ensure that the machine is not handled by children or persons who have not been instructed in its correct use. Danger of burns Do not place the hands or other parts of the body close to the coffee distribution points, or near to the steam and hot- water nozzles. 02_QUICK_UNICO_1815_USA_en_fr.indd 10 11/04/2018 11:24:4011 EN English If the machine is not working properly, turn off the machine, turn off the main off-on switch, and call the service centre. If the power-supply cord is damaged, switch off the machine and request a replacement from the service centre. WARNING Maintenance by unqualied individuals can jeopardize the safety and conformity of the machine. Only use qualied, authorized technicians for repairs. WARNING Only use original replacement parts guaranteed by the manufacturer. If original spare parts are not used, the manufacturer's warranty will no longer be valid. WARNING WARNING After maintenance, perform the installation CHECK-UP as indicated in the specic section of the user’s manual. To ensure safety during operation, it is absolutely necessary to:

• follow all the manufacturer’s instructions;

• have qualified and authorized technicians periodically check that all safety devices are intact and functioning properly (the rst inspection within three years of purchase and every year after that).

8. Maintenance and repair

02_QUICK_UNICO_1842_USA_en_fr.indd 11 22/10/2018 09:49:47BR1632A English 12 EN ENVIRONMENTAL INFORMATION This product contains a non-rechargeable lithium (lithium manganese dioxide chemistry) button cell battery fully encapsulated in the nal product. Recycle or dispose of batteries in accordance with the battery manufacturer's instructions and local/ national disposal and recycling regulations. Location of the battery Electrical equipment cannot be disposed of as ordinary urban waste. Suitable differentiated waste disposal so that the machine can then be recycled, treated and disposed of in an environmentally friendly manner contributes to avoiding possible negative effects on the environment and health, and encourages the reuse and/or recycling of the materials from which the machine is made. Improper disposal of electric equipment that fails to respect the laws in force will be subject to administrative nes and penal sanctions. To protect the environment, please proceed in compliance with the local laws in force.

USE Before setting the machine to work, make sure that:

• the main electric power switch is on;

• the mains water tap has been turned on.

Press the ON/OFF switch (9) into ON position. The machine turns on and the display shows: The machine is not ready to use until the icon disappears from the display. At this stage, the following will be displayed when you press any dispensing key

When a beverage cannot be dispensed, the relative icon becomes transparent, with a bar at the base that shows heating status. These disappear when proper operating conditions for the beverage are reached. 02_QUICK_UNICO_1815_USA_en_fr.indd 13 11/04/2018 11:24:421 2

The following screen is displayed on the touch screen: Push the icon. Start 10 second count down, after which the machine will switch off: The icon can be pushed for immediate switch-off, or the icon can be pushed to cancel the operation. Press the Sleep Mode button (8), located on the rear of the panel: The red LED remains lit (7): Fully shut down the machine pressing the main switch (9) into OFF position. 02_QUICK_UNICO_1815_USA_en_fr.indd 14 11/04/2018 11:24:4415 EN English

11. Description of display symbols

Warning symbol Warning symbol Machine cold symbol Machine cold symbol associated with beverage icon WiFi connection symbols (Green = connection to PlatOne portal operating; White = WiFi connection; Empty = no connection) Volume symbols (excluded, minimum, medium, maximum) Technical menu access symbol USB Pen Drive inserted symbol Drop-down menu scrolling symbols Grounds drawer full No coffee (hopper 1 left, hopper 2 right) No milk (container 1, container 2) Decaffeinated coffee wafer Machine switch-off (sleep mode) Energy saving (sleep mode) Technical access Conrm operation Cancel operation Touch page communication anomaly with payment system Payment system symbols (Blue = system connected; Green = system connected and operational; Red = payment system has denied the transaction). 02_QUICK_UNICO_1815_USA_en_fr.indd 15 11/04/2018 11:24:441 2

Place the cup under the dispensing nozzle (1) and adjust the height, if necessary. Up to 24 different beverage selections can be set in the machine, divided over several screens. To view the types of beverages that can be dispensed, scroll through the screens as shown: GENERAL INDICATIONS Milk is a delicate biological product and can easily deteriorate. Heat modies its structure. Milk must be kept at a storage temperature no higher than 41°F (5°C) from the moment the container is opened and throughout its entire period of use. Our storage appliances are suitable for this purpose. NOTE: at the end of the work day (or not more than 24 hours from the time the container is opened), any remaining milk must be discarded. ChOCOlATE ANd SOlublES These must be compatible with the machine: before use, read the instructions on the product packaging. NOTE: the installation technician may be asked to customise the “pop- up”, i.e. when this is displayed on the touch screen during beverage dispensing. The available options are: beverage icon, image, lm, physical attributes (temperatures, pressures). During beverage dispensing, it is also possible to request that coffee dispensing time be displayed. E.g.:

Note: the icons indicate the screen currently displayed (dark background ) and the total number of screens (light background ). 02_QUICK_UNICO_1815_USA_en_fr.indd 16 11/04/2018 11:24:453 4 17 EN English Press the icon corresponding to the selected beverage to start dispensing. During dispensing, the screen will display as below: Dispensing will stop automatically. Press the icon to stop dispensing the beverage before reaching the programmed dose. Press the icon to dispense again; the number indicating programmed dispensing will increase. To reset, press and hold the icon for a few seconds. 02_QUICK_UNICO_1815_USA_en_fr.indd 17 11/04/2018 11:24:451 2

with powdered coffee Open the decaffeinated coffee panel (5) and measure out a dose of powdered coffee into the tube and close the powdered coffee panel (5). Only icons for coffee powder-based beverages remain visible on the touch screen. Press the icon corresponding to the selected beverage to start dispensing. During dispensing, the screen will display as below: Dispensing will stop automatically. Press the icon to stop dispensing the beverage before reaching the programmed dose. NOTE: coffee powder-based beverages do NOT allow repeat dispensing. Place the cup under the dispensing nozzle (1) and adjust the height, if necessary. 02_QUICK_UNICO_1815_USA_en_fr.indd 18 11/04/2018 11:24:463

Place the appropriate container under the hot water dispenser (3). If necessary, adjust the height of the dispensing nozzle by pulling towards the basin (11). Press a hot water dispensing icon

The programmed dose of hot water will be dispensed from the nozzle (3); it will stop automatically. Note: dispensing can be interrupted by pressing the key. Pressing the key does not change the programmed parameters. NOTE The hot water icons can be personalised with a label for easier identication. E.g.: For activation methods, refer to the CUSTOMER PROGRAMMING/ CUSTOMISATION/WATER/STEAM SETTINGS” section. NOTE: the customisation and programming menus can only be seen if the "Customer Programming" item is enabled in the machine conguration menu, which can only be accessed by the installer technician. 02_QUICK_UNICO_1815_USA_en_fr.indd 19 11/04/2018 11:24:471 2

Completely immerse the steam dispensing wand (10) in the container with the beverage to be heated. Scalding hazard! Use the appropriate insulating devices to move the steam nozzle. Press a steam dispensing icon

The dispensing nozzle (10) will operate for the programmed time; it will stop automatically

Note: dispensing can be interrupted by pressing the key. Pressing the key does not change the programmed parameters.

In the case of manual steam, the user must stop dispensing. Cleaning the steam wand After each use: - wash the outside with hot water and a clean sponge, removing any organic residue; rinse thoroughly. - clean the inside of the wand as follows: turn the nozzle towards the cup tray and carefully activate steam dispensing at least once. 02_QUICK_UNICO_1815_USA_en_fr.indd 20 11/04/2018 11:24:481 2 21 EN English

16. Cleaning and maintenance

For correct application of the food safety system (HACCP), please follow the instructions in this paragraph. Washing must be done using the original "Service Line" products. See details on the last page. Any other product could compromise the suitability of the materials which come into contact with food products

Procedure to follow at the end of the working day or when signalled by the machine. NOTE: the procedures described below must be carried out when the machine is on and pressurized. Access the drop-down menu. Select the icon for the wash menu. There are several types of machine washing. Please follow these rules to access to the wash menu: 02_QUICK_UNICO_1815_USA_en_fr.indd 21 11/04/2018 11:24:487

English 22 EN Washing starts and the progress bars below will show when it is completed. The steps for performing a milk wash are shown on the touch screen; at the end of each phase, press the icon

Insert the milk tube in the container. The procedure for washing the coffee circuit is shown on the touch screen and ends after the closing of the decaf door (5). Press the icon to start the wash sequence. Select the complete wash icon

COMPLETE WASH (duration, approx. 5') which cleans all the circuits is illustrated below. 02_QUICK_UNICO_1815_USA_en_fr.indd 22 11/04/2018 11:24:49654

23 EN English IN PLACE CLEANING: CLEANING THE MILK CIRCUIT (WHERE PRESENT) Press the icon

Select the icon for the milk circuit wash. The steps for performing a milk wash are shown on the touch screen; at the end of each phase, press the icon

MILK WASH (duration, approx. 4') On the touch screen the milk circuit wash symbol appears, and remains visible for the entire cycle. This stage ends when the progress bar below is lled. Insert the milk tube in the container. 02_QUICK_UNICO_1815_USA_en_fr.indd 23 11/04/2018 11:24:491

English 24 EN Dispense in a pot about ½ liter of hot water from the machine. Prepare EcoJetSan dose and the solution. Prepare the solution. Push on top to open the front panel.

25 EN English Remove wheel. Remove elbow from the silicone pipe. Using the brush clean the silicone pipe Remove the cover from the dispensing nozzle. Push on both sides and move the coffee spout as shown above. Push on both sides and move the milk spout as shown above. Push the metal lock to the front and remove it. 02_QUICK_UNICO_1815_USA_en_fr.indd 25 11/04/2018 11:24:5319 20 21

English 26 EN Move the soluble spout as shown above. Remove elbow from silicone pipe, then clean pipe with the brush. Put gloves on your hands. Put a sponge in the solution and then clean the mixer xed part. Put all the removed mixed parts (except the soluble hopper) in the solution, then clean them accurately with a sponge.

CLEANING SOLUBLES HOPPER

Remove any soluble powder remaining in the hopper. Wash with a damp cloth and the products and methods normally used for articles in contact with food; rinse thoroughly and dry, removing any organic residue. Before replacing the hopper on the machine, make sure that wet or moist parts are completely dry. Rinse all parts (xed part too) with cold water accurately. Dry the parts. 02_QUICK_UNICO_1815_USA_en_fr.indd 26 11/04/2018 11:24:5427 28 29

27 EN English Put correctly the polarized wheel (the arrow must be directed to the plane part of the stainless steel motor shaft. Re-assembly the other mixer parts according to disassembly rules. Close the front panel (touch screen).

Part 2 of 2: CLEANING THE SOLUBLES CIRCUIT

SOLUBLES WASH (duration, approx. 30'') Press the icon to start the wash cycle. Select the icon for the solubles circuit wash. On the touch screen the solubles wash symbol appears, and remains visible for the entire cycle. This stage ends when the progress bar below is lled. 02_QUICK_UNICO_1815_USA_en_fr.indd 27 11/04/2018 11:24:55321

English 28 EN TOUCH SCREEN To avoid accidental activation of the touch screen during cleaning:

Warning: to clean the touch panel, use only a dry anti-static microbre cloth.

Do not use: • detergents or liquids in general; • paper or rough cloths. A 15-second countdown will begin in which to clean the touch screen. Press the icon displayed at the centre of the screen. Select the icon related to cleaning the touch screen. GROUNDS DRAWER (2) Pull out the grounds drawer (2), empty it and wash it under running water. Thoroughly clean the drawer housing area (2) with a damp cloth, removing any organic residue. NOTE: if conrmation mode has been activated by the technician, the operator must conrm drawer emptying before removing the drawer. If conrmed using the icon , the grounds count is reset. To remove, lift the hot water dispensing spout (3). Note: the need to empty the grounds drawer is also highlighted by the icon on the touch screen. After the icon appears, 10 more coffee-based beverages can be dispensed, after which an animation will be seen on the touch screen to empty the drawer. Any additional dispensing is blocked and the grounds drawer must be emptied. 02_QUICK_UNICO_1815_USA_en_fr.indd 28 11/04/2018 11:24:561 2

29 EN English At the end of the working day, pour a jug of hot water into the basin (11) to remove any encrustation in the drain; remove it and wash it with running water. CUP TRAY (11) To remove it, grip and pull the basin (11) lifting it slightly. Do not use abrasive products; do not put in the dishwasher. NOTE: the procedures described below must be carried out when the machine is switched off. DECAFFEINATED DOOR (5) Use a damp sponge to remove any residue on the inside of the door and in the decaf coffee conduit. BODYWORK

Warning: the shiny parts of the bodywork must be cleaned using a soft cloth

and cleaning products WITHOUT ammonia or abrasives, removing any organic residue present in the work area. In the case of tough dirt, use a damp sponge and dry with a soft cloth. Note: DO NOT spray liquid in the slots of the body panels and DO NOT use paper or rough cloth for cleaning. 02_QUICK_UNICO_1815_USA_en_fr.indd 29 11/04/2018 11:24:571 2

English 30 EN CLEANING THE COFFEE HOPPER (6a - 6b) The coffee hoppers (6a and 6b) must be cleaned regularly, roughly once a week. Depending on consumption and the type of coffee, more frequent cleaning may be required. To clean, proceed as follows: Maintenance to be performed every 7 days Pull the hopper closing device (H) towards the front of the machine. Remove any coffee remaining in the hopper. Wash with a damp cloth and the products and methods normally used for articles in contact with food; rinse thoroughly and dry, removing any organic residue. Before replacing the hopper on the grinder/dispenser, ensure that wet or moist parts are completely dry. Detach the coffee hopper from the machine. 02_QUICK_UNICO_1815_USA_en_fr.indd 30 11/04/2018 11:24:582 1 31 EN English There are 2 types of messages that are displayed by the machine:

1. Explicit messages: they appear on the screen accompanied by an explanatory clip or are shown

in the form of an icon in the upper right-hand corner of the display.

2. Coded messages: they are placed in the upper left-hand corner and are represented by the

unit's numerical error code. If there are several errors, they are represented one after another on the display. For a detailed description of messages in code, refer to the technical manual, "Defects - Malfunctions" section.

1. This message is displayed when the dispensing key is pressed

when: - service boiler pressure is 12 psi (0.8 bar) less than the setting; - boiler temperature is 68°F (20°C) less than the setting. The icon represents machine cold status. Once the appropriate pressure and temperature are reached, it automatically disappears.

2. When the service boiler or boiler respectively cannot reach the

operating pressure or temperature due to a problem, an error code appears on the display which identies the defective component causing the problem.

2. Consult the Technical Manual to nd the specic error

code to resolve the problem. Grounds drawer full The icon informs the user that the grounds drawer is full. Ten coffee based beverages can still be dispensed (10 single or 5 double) before the machine stops. Empty the drawer to clear the message or continue until the machine displays the message "Empty grounds drawer". Refer to the Technical Manual to program the grounds limit after which the message is displayed. Empty grounds drawer The machine counts down from the limit set for grounds. The message (along with a lm) is shown on the display when it reaches zero. The machine is blocked and does not allow any dispensing. Remove and empty the grounds drawer. Return the drawer to its proper position. While carrying out this operation, the message "grounds drawer removed" will be displayed. Grounds drawer removed This message (along with a lm) is always shown when the rear side of the drawer is not in place. If the message appears with the drawer inserted, check that the drawer is properly placed. 02_QUICK_UNICO_1815_USA_en_fr.indd 31 11/04/2018 11:24:58English 32 EN Maintenance necessary This message is displayed when the machine requires maintenance. To temporarily eliminate the message, press the icon. The message will appear again the next time the machine is turned on. Contact an authorised technician. The message will be displayed until the maintenance is performed. Consult the Technical Manual to program maintenance times and cycles. Regenerate resins This message is displayed when the resins in the water softener require regeneration. (See water softener maintenance instructions). The icons and remain active: - press to clear the message and the next regeneration request will appear one minute after the limit for litres dispensed is reached; - press and the appearance of the request is postponed for one hour. A similar situation occurs with the water lter replacement message: press the conrmation key and the counter adds 25 litres to the limit set by the technician. Machine off When the machine is in sleep mode, the red LED on the left side of the display remains on. Press the button on the back of the display to reactivate the machine. Messages regarding washing Graphic messages requesting the various washes appear on the display. See the "Cleaning and maintenance" section in this manual. No coffee The icons indicate that one or more of the hoppers are almost empty. Add coffee to the hopper(s). No milk The icons are shown only if the machine is equipped with a refrigeration unit and with presence sensors of milk: indicates that one or both of the milk containers are empty. Fill one or both of the milk containers. 02_QUICK_UNICO_1815_USA_en_fr.indd 32 11/04/2018 11:24:5833 EN English Direct action by the customer Before calling service personnel, to avoid unnecessary expense, check whether the machine problem corresponds to one of the cases listed below.

• These operations are possible ONLy if the "User Programming" item is enabled in the machine conguration menu, which can only be accessed by the installer technician.

The coffee machine does not work and the touch screen (4) is off. No electricity supply. Check the electricity supply. Check the position of the ON/OFF switch (9). Water leaking from the cup tray (11). Drain clogged. Clean. Coffee dispensing time too short. Low coffee dose. Coffee too old.

• Coffee ground too coarse. Increase the dose. Use new coffee.

• Use a ner grind. Coffee drips out of machine. High coffee dose.

• Coffee ground too ne. Decrease the dose.

• Use a coarser grind. Loss of water under the machine. Discharge clogged up. Discharge basin hole blocked. Clean. Machine heated up, but it does not dispense coffee. Water supply or water softener tap closed. No water in system. Open. Wait until water is available or call the service centre. The automatic level-control devices remain in operation. Same causes as above. Same solution as above. 02_QUICK_UNICO_1815_USA_en_fr.indd 33 11/04/2018 11:24:581 2

English 34 EN CUSTOMER PROGRAMMING Programming is accessed through the drop- down menu. Select the icon to see the associated menu. DaTE aND TImE Set the date and time and conrm with the icon

GRUPPO CIMBALI reserves the right to make changes to the machines in accordance with the needs of individual countries and on the basis of technological progresses. This publication may not, either in whole or in part, be used, copied or published without the written authorisation of GRUPPO CIMBALI S.p.A. © Copyright by GRUPPO CIMBALI S.p.A., Milan, Italy All rights reserved

GRUPPO CIMBALI and the "SERVICE LINE" The GRUPPO CIMBALI Company's client service, the aim of which is to assure top coffee-machine performance for its clients at all times, also makes available its ECO LINE, a series of specic cleaning products expressly designed for this purpose. ECO LINE - Cleaning products A) 610-004-159 For cappuccino makers in liquid form B) 610-004-270 For dispensers, lter-holders, coffee cups in powder form C) 610-004-244 For dispensers, lter-holders, coffee cups in small envelops D) 610-004-217 For superautomatic-machine dispensers in tablet form Order directly from your local distributor and refer to the particular item you require by its number, as shown above.