GVC3220 - TV GRANDSTREAM - Free user manual and instructions

USER MANUAL GVC3220 GRANDSTREAM

Grandstream Networks, Inc.

GVC32XX

Remote Control Upgrading Instructions Guide

Table of Contents

SUPPORTED DEVICES 4

DOCUMENT PURPOSE 5

PREREQUISITES....6

UPGRADE REMOTE CONTROL 7

Install Remote Control App ....7

Table of Figures

Figure 1: Application....7

Figure 2: File Manager....7

Figure 3: Settings....8

Figure 4: Unknown Source....8

Figure 5: Install Remote Control ....9

Figure 6: Open App....9

Table of Tables

Table 1: List of Supported Products ....4

SUPPORTED DEVICES

Following table shows Grandstream products supporting remote control upgrade..

Table 1: List of Supported Products

Model	Firmware
GVC3200/3202	1.0.1.74 or higher
GVC3210	1.0.1.69 or higher
GVC3220	1.0.1.24 or higher

DOCUMENT PURPOSE

This document describes the detailed steps to upgrade the GVC32xx remote control software version. Upgrading remote control makes sure the remote control has the latest software which contains new fixes. For issues such as touchpad on remote control is not working, please follow below operations to upgrade and restore it.

PREREQUISITES

• Please make sure GVC32xx is using the latest official or Beta firmware in Grandstream website: https://www.grandstream.com/support/firmware
• Please make sure your remote control is paired with GVC32xx device.
• It is recommended to replace a new battery on your remote control to ensure sufficient battery supply for upgrading process.

UPGRADE REMOTE CONTROL

Install Remote Control App

Step 1: On your PC, download remote control firmware from the following link:

https://www.grandstream.com/hubfs/Product_Documentation/GVC320x_RemoteControl_Firmware.zip

Step 2: Unzip the package. Open the folder and find file "upgrade_rmt.apk". Copy file "upgrade_rmt.apk" to a USB flash drive plugged in the PC.

Step 3: Plug in USB flash drive into GVC32xx USB port.

Step 4: On GVC32xx, proceed from File Manager→ USB Disk, click on "upgrade_rmt.apk" to install it.

192.168.129.83 Account (not configured) Applications Call Camera Contacts Schedule Call History Voice Mail Settings Recording GS Market Browser File Manager Downloads Backup Diagnosis Setup Wizard Google Settings IPVideoTalk LDAP Contacts

Figure 1: Application

192.168.129.83 Account (not configured) 192.168.129.83 Account (not configured) File Manager / File Manager /USB Disk1/ Internal storage USB Disk1 LOST.DIR upgrade_rmt.apk

Figure 2: File Manager

Step 5: If you see "Install blocked" prompt, please proceed from the Menu: Settings→ System→ Security, enable "Unknown Sources" option.

192.168.129.83 Account (not configured) File Manager /USB Disk1/ LOST.DIR upgrade mt.apl RemoteControl Install blocked For security, your device is set to block installation of apps obtained from unknown sources. Cancel Settings

Figure 3: Settings

192.168.129.83 Account (not configured) File Manager /USB Disk1/ LOST.DIR upgrade mt.apl RemoteControl Install blocked For security, your device is set to block installation of apps obtained from unknown sources. Cancel Settings

Figure 4: Unknown Source

Step 6: After allowing Unknown Sources Installation, please go back to File Manager->USB Disk, click on "upgrade_rmt.apk" to install it.

192.168.129.83 Account (not configured) File Manager /USB Disk1/ RemoteControl Do you want to install this application? It will get access to: PRIVACY modify or delete the contents of your SD card read the contents of your SD card Cancel Install

Figure 5: Install Remote Control

192.168.129.83 Account (not configured) RemoteControl ✓ App installed. Done Open

Figure 6: Open App