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USER MANUAL T18BD36N0 NEFF
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Close-up of a couple enjoying wine and salad at a table, with wine glasses and fresh greens in the foreground (no visible text or symbols)T18.D36..
Kochfeld
Table de cuisson
Hob
Kookplaat
[en] Instruction manual .....29
Störungen, was tun? 11

Kundendienst....12
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2. ○ ○ 4 + P L 00 ↑
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3. O 4 30 P L √text_image
kWh 08 P L √text_image
2. ○ ○4 00 + P L ↑
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3. ○ ○ 4 30 P L √Environmental protection 31
Energy-saving tips 31
Environmentally-friendly disposal 31

Getting to know your appliance 32
The control panel 32
The hotplates 32
Residual heat indicator....32

Operating the appliance 33
Switching the hob on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting a hotplate 33
Table of cooking times. 33

PowerBoost function....34
Switching on PowerBoost. 34
Switch off PowerBoost 34

Childproof lock....34
Switching the child safety lock on and off. . . . . . . . 34
Automatic childproof lock 34

Time-setting options 35
Automatic hotplate switch-off 35
Automatic timer 35
Kitchen timer 35

Automatic safety cut-out....35

Keep warm function....36
Switching on the keep-warm function. 36
Switching off the keep-warm function. 36

Wipe protection 36

Energy consumption indicator 36

Basic settings....36
Changing the basic settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cleaning 37
Ceramic 37
Hob surround. 37

Trouble shooting 38

Customer service. 38
E number and FD number 38

Test dishes 39
Additional information on products, accessories, replacement parts and services can be found at www.neff-international.com and in the online shop www.neff-eshop.com

Intended use
Read these instructions carefully. Please keep the instruction and installation manual, as well as the appliance certificate, in a safe place for later use or for subsequent owners.
Check the appliance for damage after unpacking it. Do not connect the appliance if it has been damaged in transport.
Only a licensed professional may connect appliances without plugs. Damage caused by incorrect connection is not covered under warranty.
This appliance is intended for private domestic use and the household environment only. The appliance must only be used for the preparation of food and beverages. The cooking process must be supervised. A short cooking process must be supervised without interruption. Only use the appliance in enclosed spaces.
This appliance is intended for use up to a maximum height of 2000 metres above sea level.
Do not use covers. These can cause accidents, due to overheating, catching fire or materials shattering, for example.
Do not use inappropriate child safety shields or hob guards. These can cause accidents.
This appliance may be used by children over the age of 8 years old and by persons with reduced physical, sensory or mental capabilities or by persons with a lack of experience or knowledge if they are supervised or are instructed by a person responsible for their safety how to use the appliance safely and have understood the associated hazards.
Children must not play with, on, or around the appliance. Children must not clean the appliance or carry out general maintenance unless they are at least 8 years old and are being supervised.
Keep children below the age of 8 years old at a safe distance from the appliance and power cable.

Important safety information
⚠ Warning – Risk of fire!
■ Hot oil and fat can ignite very quickly. Never leave hot fat or oil unattended. Never use water to put out burning oil or fat. Switch off the hotplate. Extinguish flames carefully using a lid, fire blanket or something similar.
■ The hotplates become very hot. Never place combustible items on the hob. Never place objects on the hob.
■ The appliance gets hot. Do not keep combustible objects or aerosol cans in drawers directly underneath the hob.
■ The hob switches off automatically and can no longer be operated. It may switch on unintentionally at a later point. Switch off the circuit breaker in the fuse box. Contact the after-sales service.
⚠ Warning – Risk of burns!
■ The hotplates and surrounding area (particularly the hob surround, if fitted) become very hot. Never touch the hot surfaces. Keep children at a safe distance.
■ The hotplate heats up but the display does not work. Switch off the circuit breaker in the fuse box. Contact the after-sales service.
⚠ Warning – Risk of electric shock!
■ Incorrect repairs are dangerous. Repairs may only be carried out by one of our trained after-sales engineers. If the appliance is faulty, unplug the mains plug or switch off the fuse in the fuse box. Contact the after-sales service.
■ Do not use any high-pressure cleaners or steam cleaners, which can result in an electric shock.
■ A defective appliance may cause electric shock. Never switch on a defective appliance. Unplug the appliance from the mains or switch off the circuit breaker in the fuse box. Contact the after-sales service.
- Cracks or fractures in the glass ceramic may cause electric shocks. Switch off the circuit breaker in the fuse box. Contact the after-sales service.
⚠ Warning – Risk of injury!
Saucepans may suddenly jump due to liquid between the pan base and the hotplate.
Always keep the hotplate and saucepan bases dry.

Causes of damage
Caution!
■ Rough pot and pan bases scratch the ceramic.
■ Avoid boiling pots dry. This may cause damage.
■ Never place hot pots or pans on the control panel, the display area or the surround. This may cause damage.
■ Damage can occur if hard or pointed objects fall on the hob.
■ Aluminium foil and plastic containers melt on hot hotplates. Oven protective foil is not suitable for your hob.
Overview
You will find the most frequently caused damage in the following table.
| Damage Cause Measure | |
| Stains Boiled over food Remove boiled over food immediately with a glass scraper. | |
| Unsuitable cleaning agents | Only use cleaning agents that are suitable for glass ceramic. |
| Scratches Salt, sugar and sand | Do not use the hob as a work surface or storage space. |
| Rough pot and pan bases scratch the ceramic. | Check your cookware. |
| Discolouration Unsuitable cleaning agents | Only use cleaning agents that are suitable for glass ceramic. |
| Pan abrasion (e.g. aluminium) | Lift pots and pans when moving them. |
| Blisters Sugar, food with a high sugar content | Remove boiled over food immediately with a glass scraper. |

Environmental protection
In this section, you can find information about saving energy and disposing of the appliance.
Energy-saving tips
■ Always place suitable lids on saucepans. When cooking without a lid, considerably more energy is required. A glass lid means that you can see inside without having to lift the lid.
■ Use pots and pans with even bases. Uneven bases increase energy consumption.
■ The diameter of pot and pan bases should be the same size as the hotplate. In particular, small saucepans on the hotplate cause energy losses. Please note: cookware manufacturers often indicate the upper diameter of the saucepan. This is usually bigger than the diameter of the base of the pan.
■ Use a small saucepan for small quantities. A larger, less full saucepan requires a lot of energy.
■ Cook with only a little water. This will save energy. Vitamins and minerals in vegetables are preserved.
■ Always cover as large an area of the hotplate as possible with your saucepan.
■ Switch to a lower heat setting in good time.
■ Select a suitable ongoing cooking setting. You will waste energy by using an ongoing cooking setting which is too high.
■ Use the residual heat of the hob. For longer cooking times, you can switch the hotplate off 5-10 minutes before the end of the cooking time.
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.

This appliance is labelled in accordance with European Directive 2012/19/EU concerning used electrical and electronic appliances (waste electrical and electronic equipment - WEEE). The guideline determines the framework for the return and recycling of used appliances as applicable throughout the EU.

Getting to know your appliance
The instruction manual is the same for various different hobs. You can find the hob dimensions in the overview of models. → Page 2
The control panel

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80 80 - + P L ① ② ③ ④ ⑤ ⑥ ⑦ ⑧ ⑨ ⑩ ⑪ ⑫ ⑬ ⑭ ⑮ ⑯ ⑰ ⑱ ⑲ ⑳ ㉑ ㉒ ㉓ ㉔ ㉕ ㉖ ㉗ ㉘ ㉙ ㉚ ㉛ ㉜ ㉝ ㉞ ㉟ ㉳ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟ ㉟Displays
| 1-9 | Heat settings |
| H/h | Residual heat |
| P | PowerBoost function |
| L | Keep-warm function |
| 88 | Timer |
Controls
| 1 | Primary switch |
| Wipe protection | |
| Child safety lock | |
| Hotplate selection | |
| -+ | Adjustment fields |
| Automatic zone control | |
| PowerBoost function | |
| Keep-warm function | |
| Timer |
Notes
■ When you touch a symbol, the respective function is activated.
■ Always keep the controls dry. Moisture reduces their effectiveness.
■ Do not pull pans close to the displays and sensors. The electronics could overheat.
The hotplates
| Hotplate Activating and deactivating | |
| ○ Single-circuit hot-plate | |
| ◎ Dual-circuit hot-plate | Select the hotplate and touch the 🔒 symbol |
| ∅ Extended cook-ing zone | Select the hotplate and touch the 🔒 symbol |
| When the hotplate is activated, the corresponding display lights up | |
Notes
■ Any dark areas in the glow pattern of the hotplate are due to technical reasons. The function of the hotplate is not affected.
■ Hotplate temperature is regulated by the heat switching on and off. The heat may also switch on and off at the highest setting.
■ With multi-circuit hotplates the heater elements of the inner filament circuits and the heater element of the activations may switch on and off at different times.
Residual heat indicator
The hob has a two-stage residual heat indicator for each hotplate.
If H appears in the display the hob is still hot. It may be used, for example, to keep a small meal warm or to melt cooking chocolate. As the hotplate cools down further, the display changes to h. The display remains lit until the hotplate has cooled sufficiently.

Operating the appliance
In this section, you can find out how to set the hotplates. The table shows heat settings and cooking times for various meals.
Switching the hob on and off
The main switch is used to switch the hob on and off.
To switch on: touch the ① symbol. A signal sounds. The display light above the main switch and the indicators light up. The hob is ready for use.
To switch off: Touch the ① symbol until the display light above the main switch and the displays go out. All hotplates are switched off. The residual heat indicator remains on until the hotplates have cooled down sufficiently.
Notes
■ The hob switches off automatically if all hotplates have been switched off for more than 20 seconds.
■ The settings remain stored for 4 seconds after the hob has been switched off. If you switch it on again during this time, the hob will operate using the previously stored settings.
Setting a hotplate
Use the + and - symbols to set the desired heat setting.
Heat setting 1 = lowest setting
Heat setting 9 = highest setting
There is an intermediate setting between each heat setting. This is identified by a dot.
Setting the heat setting
The hob must be switched on.
- Touch the ○ symbol to select the hotplate. 🔒 lights up in the heat setting display, _ lights up under the heat setting display.
- Touch the+or - symbol within the next 10 seconds. The basic setting appears.
- symbol: Heat setting 9
- symbol: Heat setting 4

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1. 2. 0 - +
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9 - +- To change the heat setting: Touch the + or - symbol until the desired heat setting appears.
Switching off the hotplate
There are 2 ways to switch off the hotplate.
- Briefly touch the ○ symbol on the hotplate 2x one after the other. 🔒 appears in the heat setting display. After about 10 seconds, the residual heat display appears.
■ Use the ○ symbol to select the hotplate. Touch the + or - symbol until □ appears. After about 10 seconds, the residual heat display appears.
Note: The last selected hotplate remains activated. You can set the hotplate without selecting it again.
Table of cooking times
The following table provides some examples.
Cooking times and heat settings may vary depending on the type of food, its weight and quality. Deviations are therefore possible.
For bringing liquids to the boil, use heat setting 9.
Stir thick liquids occasionally.
Food that needs to be seared quickly or food which loses a lot of liquid during initial frying is best seared in several small portions.
Tips for energy-saving cooking can be found in the Environmental protection section.→ Page 31
| Ongoing cooking setting | Ongoing cooking time in minutes | |
| Melting | ||
| Chocolate coating 1-1.- | ||
| Butter, honey, gelatine 1-2 - | ||
| Heating and keeping warm | ||
| Stew (e.g. lentil stew) 1-2 - | ||
| Milk** 1.-2.- | ||
| Heating sausages in water** 3-4 - | ||
| Defrosting and heating | ||
| Frozen spinach | 2.-3. 10-20 min | |
| Frozen goulash | 2.-3. 20-30 min | |
| Poaching, simmering | ||
| Dumplings | 4.-5.* | 20-30 min |
| Fish | 4-5* 10-15 min | |
| White sauces, e.g. béchamel sauce | 1-2 3-6 min | |
| Whisked sauces, e.g. sauce Béarnaise, hollandaise | 3-4 8-12 min | |
| Boiling, steaming, braising | ||
| Rice (with double the quantity of water) | 2-3 15-30 min | |
| Rice pudding | 1.-2. 35-45 min | |
| Unpeeled boiled potatoes | 4-5 25-30 min | |
| * Ongoing cooking without a lid** Without lid*** Turn frequently | ||
| Boiled potatoes 4-5 15-25 min | ||
| Pasta, noodles 6-7* 6-10 min | ||
| Stew, soups 3.-4. 15-60 min | ||
| Vegetables 2.-3. 10-20 min | ||
| Frozen vegetables 3.-4. 10-20 min | ||
| Cooking in a pressure cooker 4-5 - | ||
| Braising | ||
| Roulades 4-5 50-60 min | ||
| Pot roast | 4-5 60-100 min | |
| Goulash | 2.-3. 50-60 min | |
| Frying with little oil** | ||
| Escalope, plain or breaded | 6-7 6-10 min | |
| Escalope, frozen | 6-7 8-12 min | |
| Chop, plain or breaded*** | 6-7 8-12 min | |
| Steak (3 cm thick) 7-8 8-12 min | ||
| Hamburger, rissoles (3 cm thick)*** | 4.-5. 30-40 min | |
| Poultry breast (2 cm thick)*** | 5-6 10-20 min | |
| Poultry breast, frozen*** | 5-6 10-30 min | |
| Fish and fish fillet, plain | 5-6 8-20 min | |
| Fish and fish fillet, breaded | 6-7 8-20 min | |
| Fish and fish fillet, breaded and frozen, e.g. fish fingers | 6-7 8-12 min | |
| Scampi and prawns | 7-8 4-10 min | |
| Sautéing vegetables, fresh mushrooms | 7-8 10-20 min | |
| Vegetables, meat in Asian-style strips | 7.-8. 15-20 min | |
| Stir fry, frozen | 6-7 6-10 min | |
| Pancakes | 6-7 consecutively | |
| Omelette | 3.-4. consecutively | |
| Fried eggs | 5-6 3-6 min | |
| Deep-fat frying (150-200 g per portion continuously in 1-2 litres oil**) | ||
| Frozen products, e.g. chips, chicken nuggets | 8-9 - | |
| Croquettes, frozen | 7-8 - | |
| Meat, e.g. chicken portions | 6-7 - | |
| Fish, breaded or battered | 5-6 - | |
| Vegetables, mushrooms, breaded or battered, tempura | 5-6 - | |
| Small baked items, e.g. ring doughnuts/jam-filled doughnuts, fruit in batter | 4-5 - | |
| * Ongoing cooking without a lid** Without lid*** Turn frequently | ||

PowerBoost function
PowerBoost lets you heat up large volumes of water even faster than on heat setting 9.
PowerBoost is only available on hotplates marked with the P symbol.
With dual-circuit hotplates the second filament circuit has to be activated for use with the PowerBoost function.
Switching on PowerBoost
- Select the hotplate.
- Touch the P symbol. The P indicator lights up. The PowerBoost function is switched on.
Switch off PowerBoost
- Select the cooking zone.
- Select any ongoing cooking setting. The P display goes out.
PowerBoost is switched off.
Notes
■ If you do not turn off the PowerBoost function, it switches off automatically after a certain period of time. The hotplate switches back to the heat setting 9.
■ Please remember that oil and fat heat up quickly with PowerBoost. Never leave the hob unattended. Oil and fat that have overheated will catch fire quickly, see section "Important safety information".→ Page 30

Childproof lock
You can use the childproof lock to prevent children from switching on the hob.
Switching the child safety lock on and off
The hob must be switched off.
To switch on: Touch the 🔍 symbol for approx.
4 seconds. The ≈ symbol lights up for 10 seconds. The hob is locked.
To switch off: Touch the ≡ symbol for approx.
4 seconds. The lock is released.
Automatic childproof lock
This function automatically activates the childproof lock every time you switch the hob off.
Switching on and off
Find out how to switch the automatic childproof lock on and off in the Basic settings section.→ Page 36

Time-setting options
There are 2 different time-setting options:
■ A hotplate should switch off automatically
■ Kitchen timer
Automatic hotplate switch-off
Enter a cooking time for the relevant hotplate. When the cooking time has elapsed, the hotplate switches off automatically.
Setting the cooking time
- Setting the heat setting
- Touch the ⬤ symbol. The I→I display for the required hotplate lights up.00 lights up on the timer display.
- Touch the + or - symbol. The default value appears.
- symbol: 30 minutes
- symbol: 10 minutes

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2. ○ ○4 00 + P L ⊗
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3. ○ ○ 4 30 +← P L ↙The cooking time counts down. If you have set a cooking time for more than one hotplate, the cooking time of the selected hotplate is always displayed.
Automatic setting
Touch the - symbol continuously and the cooking time automatically counts back as far as 0 minutes.
Touch the - symbol continuously and the cooking time automatically counts forward as far as 99 minutes.
When the time has elapsed
When the cooking time has elapsed, the hotplate switches off. You will hear an audible signal and lights up in the display for one minute. The display lights up brightly. Touch the ⏻ symbol. The displays go out and the audible signal ceases.
Changing or cancelling the cooking time
Select the hotplate and touch the symbol ⚙. The I→I display lights up brightly. Set the cooking time with the + or - symbol or set to ☐☐.
Note: You can set a cooking time of up to 99 minutes.
Automatic timer
You can use this function to preselect a cooking time for all hotplates. Each time a hotplate is switched on, the pre-selected cooking time then counts down. When
the cooking time has elapsed, the hotplate switches off automatically.
You can find out how to switch on the automatic timer in the Basic settings section.→ Page 36
Note: You can change the cooking time for a hotplate or switch off the automatic timer for the hotplates.
Select the hotplate and touch the symbol ⚙. The I→I display lights up brightly. Set the cooking time with the + or - symbol or set to ☐☐.
Kitchen timer
You can use the kitchen timer to set a time of up to 99 minutes. It runs independently of all the other settings.
Switching on the kitchen timer
You can switch the kitchen timer on in 2 different ways:
■ If a hotplate has been selected, touch the ⏰ symbol twice within 10 seconds.
■ If a hotplate has not been selected, touch the ⏻ symbol.
The ⚙ display lights up.
Setting the kitchen timer
Set the desired time with the + or - symbol.
When the time has elapsed
After the time has elapsed, you will hear a beep.00 lights up in the timer display. The display 🔒 for the kitchen timer lights up brightly. After one minute, the display switches off.
Displaying the time
Use the ⬤ symbol to select the kitchen timer. The time is displayed for 10 seconds.
Setting the correct time
Use the ⏻ symbol to select the kitchen timer and reset the time.

Automatic safety cut-out
If a hotplate has been switched on for a long time without the setting being changed, the automatic time limit is activated.
The hotplate stops heating. F8 and the H/h residual heat indicator flash alternately on the hotplate display.
The display goes out when you touch any control. You can make new settings.
When the time limit is activated depends on the heat setting selected (1 to 10 hours).

Keep warm function
The Keep warm function is suitable for melting chocolate or butter and for warming food and cookware
Switching on the keep-warm function
-
Select the hotplate.
-
Touch the L symbol.
L appears in the heat setting display. The keep-warm function is switched on.
Switching off the keep-warm function
-
Select the hotplate.
-
Touch the L symbol. ☐ lights up on the heat setting display.
The keep-warm function is switched off.

Wipe protection
If you wipe over the control panel while the hob is switched on, settings may be changed.
To prevent this from happening, your hob has a wipe protection function. Touch the 📋 symbol. A beep goes off. The display light above the 📋 symbol lights up. The control panel is locked for 30 seconds. You can now wipe over the control panel without changing any settings.
Note: The primary switch is not affected by the wipe protection function. You can switch off the hob at any time.

Energy consumption indicator
You can use this function to display the total energy consumption between switching the hob on and off.
Once switched off, the energy consumption is displayed in kilowatt hours (e.g. 1.08 kWh) for 10 seconds
The accuracy on the display depends on the voltage quality of the power supply, among other factors.

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kWh 08 P L √The display has not been activated. You can find out how to activate the display in the Basic settings section.→ Page 36

Basic settings
Your appliance has various basic settings. You can adjust these settings to meet your own needs.
| Display Function | |
| c1 | Automatic child safety lock |
| 0 | Switched off.* |
| 1 | Switched on. |
| 2 | Manual and automatic child safety lock switched off. |
| c2 | Beeping sound |
| 0 | Confirmation signal and operation error signal are switched off (primary switch signal always remains). |
| 1 | Only the operation error signal is switched on. |
| 2 | Only the confirmation signal is switched on. |
| 3 | Confirmation signal and operation error signal switched on.* |
| c3 | Energy consumption display (Ask your electric company what the mains voltage is) |
| 0 | Consumption display switched off.* |
| 1 | Consumption display with mains voltage at 230 V. |
| 2 | Consumption display with mains voltage at 400 V. |
| 3 | Consumption display with mains voltage at 220 V. |
| 4 | Consumption display with mains voltage at 240 V. |
| c5 | Automatic timer |
| 00 | Switched off.* |
| 01-99 | Cooking time, after which the hotplates switch off. |
| c6 | Duration of the timer end signal |
| 1 | 10 seconds. |
| 2 | 30 seconds |
| 3 | 1 minute.* |
| c7 | Activation of the heating elements |
| 0 | Switched off.* |
| 1 | Switched on. |
| 2 | Last setting before the hotplate was switched off. |
| c9 | Time for selecting the hotplate |
| 0 | Unlimited: the last selected hotplate can always be adjusted without having to select it again.* |
| 1 | Once you select a hotplate, you have 10 seconds to adjust it, after which you will have to select it again in order to be able to adjust it. |
*Basic setting
Display Function
| c0 | Reset the basic settings |
| 0 | Switched off.* |
| 1 | Switched on. |
*Basic setting
Changing the basic settings
The hob must be switched off.
- Switch on the hob.
- Within the next 10 seconds, touch and hold the symbol for 4 seconds.

c and i flash alternately in the left-hand display; lights up in the right-hand display.
- Touch the 📋 symbol repeatedly until the required display appears in the left-hand display.
- Touch the + or - symbol repeatedly until the desired setting appears in the display.

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O O O 5 30 - ± P L √- Touch the 📋 symbol for 4 seconds.
The setting is activated.
Switching off
To exit the basic setting, switch off the hob with the main switch and make new settings.

Cleaning
Suitable maintenance and cleaning products can be purchased from the after-sales service or in our e-Shop.
Ceramic
Clean the hob after each use. This will prevent spills from burning onto the ceramic.
Only clean the hob when it has cooled down sufficiently.
Use only cleaning agents which are suitable for glass ceramic. Follow the cleaning instructions on the packaging.
Never use:
■ Undiluted washing-up liquid
■ Detergent intended for dishwashers
■ Scouring agents
■ Harsh cleaning agents such as oven spray or stain remover
■ Abrasive sponges
■ High-pressure cleaners or steam jet cleaners
Ground-in dirt can be best removed with a glass scraper, available from retailers. Please note the manufacturer's instructions.
You can also obtain a suitable glass scraper from our after-sales service or from the e-Shop.
Using special sponges to clean glass ceramic achieves great cleaning results.
Hob surround
To prevent damage to the hob surround, observe the following instructions:
■ Use only hot soapy water.
■ Wash new sponge cloths thoroughly before use.
■ Do not use any sharp or abrasive agents.
■ Do not use the glass scraper.

Trouble shooting
Faults often have simple explanations. Please read the notes in the table before calling the customer service.
Your hob's electronics are located underneath the control panel. For various reasons, the temperature in this area may rise sharply.
To prevent the electronics from overheating, the hotplates are switched off as and when necessary. The F2, F4, or FS display appears alternately with the H or h residual heat display.
| Display Fault Remedy | ||
| None The power supply has been disconnected. Check the household fuse for the appliance. Check whether there is a power cut by trying other electronic appliances. | ||
| All displays flash The touch controls are wet or an object is resting on them. | Dry the controls or remove the object. | |
| F2 | Several hotplates have been used over a prolonged period at high power settings. To protect the electronics, the hotplate has been switched off. | Wait a while. Touch any control. When F2 goes out, the electronics have cooled down sufficiently. You can continue cooking. |
| F4 | Despite being switched off by F2, the electronics have become hot again. All hotplates have therefore been switched off. | Wait a while. Touch any control. When F4 goes out, you can continue cooking. |
| FS and the heat setting flashes alternately. A beeping sound can be heard | Warning: There is a hot pan near the control panel. There is a risk that the electronics will overheat. | Remove the pan. The fault display will go off shortly afterwards. You can continue cooking. |
| FS and beeping sound | There is a hot pan near the control panel. To protect the electronics, the hotplate has been switched off. | Remove the pan. Wait a while. Touch any control. When FS goes out, you can continue cooking. |
| F8 | The hotplate was in operation for too long and has switched itself off. | You can switch the hotplate back on again immediately. |

Customer service
Our after-sales service is there for you if your appliance needs to be repaired. We will always find an appropriate solution, also in order to avoid after-sales personnel having to make unnecessary visits.
E number and FD number
Please quote the E-number (product number) and the FD number (production number) of your appliance when contacting the after-sales service. The rating plate bearing these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is not free of charge in the event of misuse of the appliance, even during the warranty period.
Please find the contact data of all countries in the enclosed customer service list.
To book an engineer visit and product advice GB 0344 892 8989
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per minute.
Rely on the professionalism of the manufacturer. You can therefore be sure that the repair is carried out by trained service technicians who carry original spare parts for your appliances.

Test dishes
This table has been produced for test institutes to facilitate the testing of our appliances.
The data in the table refers to our accessory cookware from Schulte Ufer (4-part induction pot set Z9442X0) with the following dimensions:
■ Saucepan dia.16 cm, 1.2 litres, for 14.5 cm dia. single-circuit hotplate
■ Cooking pot dia. 16 cm, 1.7 litres, for 14.5 cm dia. single-circuit hotplate
■ Cooking pot dia. 22 cm, 4.2 litres, for 18 cm dia. or 17 cm dia. hotplate
■ Frying pan dia. 24 cm, for 18 cm dia. or 17 cm dia. hotplate
| Test dishes Heating up/bringing to boil Ongoing cooking | |||||
| Heat setting Cooking time (min:sec) Lid Ongoing cooking | Lid setting | ||||
| Melting chocolate | |||||
| Cookware: saucepan | |||||
| Chocolate couverture (e.g. Dr. Oetker dark choc-olate, 150 g) on 14.5 cm dia. hotplate | --- 1. No | ||||
| Heating and keeping lentil stew warm | |||||
| Cookware: cooking pot | |||||
| Lentil stew made to DIN 44550 | |||||
| Initial temperature 20°C | |||||
| Amount: 450 g for 14.5 cm dia. hotplate | 9 | approx. 2:00 without stirring | Yes | 1. | Yes |
| Amount: 800 g for 18 cm dia. or 17 cm dia. hotplate | 9 | approx. 2:00 without stirring | Yes | 1. | Yes |
| Lentil stew from the tin e.g lentils with Erasco sausages: | |||||
| Initial temperature 20°C | |||||
| Amount 500 g for 14.5 cm dia. hotplate | 9 | approx. 2:00 (Stir after approx. 1:30) | Yes | 1. | Yes |
| Amount: 1000 g for 18 cm dia. or 17 cm dia. hotplate | 9 | approx. 2:30 (Stir after approx. 1:30) | Yes | 1. | Yes |
| Simmering Béchamel sauce | |||||
| Cookware: saucepan | |||||
| Milk temperature: 7°C | |||||
| Recipe: 40 g butter, 40 g flour, 0.5 l milk (3.5% fat content) and one pinch of salt for 14.5 cm dia. hotplate | g2 | approx. 5:20 | No | 11,3 | No |
| 1Melt the butter, stir in the flour and salt, and keep cooking the roux for 3 minutes | |||||
| 2Add the milk to the roux and bring to the boil, stirring continuously | |||||
| 3After the Béchamel sauce has come to the boil, keep cooking it at setting 1 for a further 2 minutes, stirring all the time | |||||
| Test dishes Heating up/bringing to boil Ongoing cooking | ||
| Heat setting Cooking time (min:sec) Lid Ongoing cooking | Lid setting | |
| Cooking rice pudding - Ongoing cooking with lid | ||
| Cookware: cooking pot | ||
| Milk temperature: 7°C | ||
| Recipe: 190 g round grain rice, 90 g sugar, 750 ml milk (3.5% fat content) and 1 g salt for 14.5 cm dia. hotplate | 9 approx. 6:45 Heat the milk until it starts to rise up. Switch down to the ongoing cook- ing setting and add the rice, sugar and salt to the milk Total cooking time (incl. bringing to boil) approx. 45 minutes | No 2 Yes |
| Stir the rice pudding after 10 minutes | ||
| Recipe: 250 g round grain rice, 120 g sugar, 1 l milk (3.5% fat content) and 1.5 g salt for 18 cm dia. or 17 cm dia. hotplate | 9 approx. 7:20 Heat the milk until it starts to rise up. Switch down to the ongoing cook- ing setting and add the rice, sugar and salt to the milk Total cooking time (incl. bringing to boil) approx. 45 minutes | No 2 Yes |
| Stir the rice pudding after 10 minutes | ||
| Cooking rice pudding - Ongoing cooking without lid | ||
| Cookware: cooking pot | ||
| Milk temperature: 7°C | ||
| Recipe: 190 g round grain rice, 90 g sugar, 750 ml milk (3.5% fat content) and 1 g salt for 14.5 cm dia. hotplate | 9 approx. 7:30 Add rice, sugar and salt to the milk and heat the mixture up, stirring continuously. At a milk temperature of approx. 90°C switch down to the ongoing cooking setting. Simmer for approx. 50 minutes | No 2 No |
| Recipe: 250 g round grain rice, 120 g sugar, 1 l milk (3.5% fat content) and 1.5 g salt for 18 cm dia. or 17 cm dia. hotplate | 9 approx. 8:00 Add rice, sugar and salt to the milk and heat the mixture up, stirring continuously. At a milk temperature of approx. 90°C switch down to the ongoing cooking setting. Simmer for approx. 50 minutes | No 2 No |
| Cooking rice | ||
| Cookware: cooking pot | ||
| Water temperature 20°C | ||
| Recipe acc. to DIN 44550: | ||
| 125 g long grain rice, 300 g water and a pinch of salt for 14.5 cm dia. hotplate | 9 approx. 2:48 Yes 2 Yes | |
| Recipe acc. to DIN 44550: | ||
| 250 g long grain rice, 600 g water and a pinch of salt for 18 cm dia. or 17 cm dia. hot-plate | 9 approx. 3:15 Yes 2. Yes | |
| Frying pork loin chops | ||
| Cookware: frying pan | ||
| Initial temperature loin chops: 7°C | ||
| Amount: 3 loin chops (total weight approx. 300 g, about 1 cm thick) 15 g sunflower oil for 18 cm dia. or 17 cm dia. hotplate | 9 approx. 2:40 No 7 No | |
| Frying pancakes | ||
| Cookware: frying pan | ||
| Recipe acc. to DIN EN 60350-2 | ||
| Amount: 55 ml batter per pancake for 18 cm dia. or 17 cm dia. hotplate | 9 approx. 2:40 No 6 or 6. depending on browning level | No |
| Deep-fat frying frozen chips | ||
| Cookware: cooking pot | ||
| Amount: 1.8 kg sunflower oil, per portion: 200 g frozen chips (e.g. McCain 123 Original fries) for 18 cm dia. or 17 cm dia. hotplate | 9 Until oil temperature reaches 180 °C | No 9 No |
If the tests are carried out with an 18 cm dia. hotplate with a power rating of 1500 W, the boiling time is increased by approx. 20% and the ongoing cooking setting by one ongoing cooking setting.
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