WTW4915EW - Washing machine WHIRLPOOL - Free user manual and instructions

Brand	Whirlpool
Model	WTW4915EW
Product type	Top-loading washing machine
Power supply	120 V, 60 Hz, 15 A, 3-prong grounded outlet
Detergent type required	High efficiency (HE) only
Washing system	Low water usage with wash plate and automatic load size detection
Available cycles	Bulky Items/Sheets, Heavy Duty, Deep Water Wash, Normal, Cold Wash, Casual, Delicate, Quick Wash, Soak, Drain & Spin, Rinse & Spin, Clean Washer with affresh
Cycle options	Soil level (4 positions), wash temperature (5 positions), single or double rinse, pre-soak
Wash temperatures	Hot, Warm, Cool, Cold, Tap Cold
Spin speeds	High or Low depending on cycle
Capacity	Not specified in the manual (designed for medium to large loads)
Safety features	Automatic lid lock during cycle, automatic stop if lid open for more than 10 minutes, child safety (lid locked)
Recommended maintenance	Use the Clean Washer with affresh cycle every 30 washes or once a month; leave the lid open between uses
Recommended cleaner	affresh® tablets or liquid chlorine bleach (1 cup/236 mL)
Dispensers	Liquid bleach dispenser (max capacity 1 cup/250 mL)
Normal sounds	Clicking, humming, gurgling during filling, draining and spinning
Warranty	1 year parts and labor (FSP® parts recommended)
Country of manufacture	Not specified (manufactured by Whirlpool)
Model number	WTW4915EW

Frequently Asked Questions - WTW4915EW WHIRLPOOL

Can I use regular (non-HE) detergent in this washer?

No, use only High Efficiency (HE) detergent. Regular detergent produces too many suds, which can prolong cycles, reduce rinse performance, and damage components.

Why is the water level so low? My clothes are not submerged.

This is normal for a high efficiency washer. The machine detects the load size and adds just enough water for optimal cleaning. Do not add extra water, as this would reduce washing efficiency.

The lid is locked, how do I open it?

Press the Start/Pause button. The lid unlocks once the washer motion has stopped. If a spin cycle was in progress, this may take a few minutes.

What if the washer does not fill with water?

Check that both water faucets are open, hoses are not kinked, and inlet valve screens are not clogged. Ensure the electrical outlet works and the circuit breaker is not tripped.

How do I clean the inside of the washer to prevent odors?

Use the Clean Washer with affresh cycle every 30 washes or once a month. You can use an affresh tablet or 1 cup of liquid chlorine bleach in the dispenser. Leave the lid open between uses.

Why are there clicking or humming noises?

These sounds are normal. Clicking may come from items in pockets (coins, buttons). Humming is produced by the drain pump or motor during spinning. If noises persist, check for any trapped objects.

Can I add clothes after the cycle has started?

Yes, press Start/Pause, wait for the lid to unlock, add 1 or 2 items maximum, then close and press Start/Pause again. If the lid remains open for more than 10 minutes, the water will drain.

What if clothes come out wet or the washer does not drain?

Check that the drain hose is not clogged or kinked, and is installed correctly (height less than 2.4 m). Use a Drain & Spin cycle. If the problem persists, small objects may be blocking the pump.

What is the warranty on this Whirlpool washer?

Whirlpool offers a limited one-year warranty from the date of purchase, covering parts and labor for defects in materials or workmanship. To obtain service, contact the Whirlpool Customer eXperience Center.

How to maintain the washer during vacations or winter?

For winter storage, shut off water faucets, drain hoses and add 1 liter of recreational vehicle antifreeze, then run a Rinse & Spin cycle for 30 seconds. Unplug the washer. For reuse, follow the restart procedure in the manual.

USER MANUAL WTW4915EW WHIRLPOOL

Top-Loading High Efficiency Low-Water Washer Use and Care Guide

USING YOUR WASHER....6

WASHER MAINTENANCE....9

TROUBLESHOOTING....11

WARRANTY....16

ASSISTANCE OR SERVICE......BACK COVER

Table des matières

SÉCURITÉ DE LA LAVEUSE .... 17
QUOI DE NEUF SOUS LE COUVERCLE? 18
TABLEAU DE COMMANDE ET
CARACTÉRISTIQUES....19
GUIDE DE PROGRAMMES ...... 20
UTILISATION DE LA LAVEUSE....22
ENTRETIEN DE LA LAVEUSE 25
DÉPANNAGE....27
GARANTIE 33
ASSISTANCE OU SERVICE......COUVERTURE ARRIÈRE

Designed to use only HE High Efficiency detergents.

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:

! DANGER

You can be killed or seriously injured if you don't immediately follow instructions.

WARNING

You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions, including the following:

■ Read all instructions before using the washer.
■ Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive substances as they give off vapors that could ignite or explode.
■ Do not add gasoline, dry-cleaning solvents, or other flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
■ Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the washing machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

■ Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children.
■ Before the washer is removed from service or discarded, remove the door or lid.
■ Do not reach into the washer if the drum, tub or agitator is moving.
■ Do not install or store the washer where it will be exposed to the weather.
■ Do not tamper with controls.
■ Do not repair or replace any part of the washer or attempt any servicing unless specifically recommended in this manual or in published user-repair instructions that you understand and have the skills to carry out.
■ See "Electrical Requirements" located in the installation instructions for grounding instructions.

SAVE THESE INSTRUCTIONS

State of California Proposition 65 Warnings:

WARNING: This product contains one or more chemicals known to the State of California to cause cancer.

WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.

What's New Under the Lid?

Cleaning with Less Water

Traditional agitator-style washer

Washplate

Washer with low-water washplate wash system

The most striking difference in your new washer is the low-water washplate wash system. The washer automatically adjusts the water level to the load size. No water-level selector is needed.

Line drawing of a circular mechanical component with internal layered structure (no text or symbols)

For best performance, it is recommended to load items in loose heaps evenly around the washplate.

Illustration of a container filled with food items, no text or symbols present

Illustration of a container with liquid and granular material inside, no text or symbols present

As the washer dampens and moves the load, the level of the items will settle in the basket. This is normal, and does not indicate that more items should be added.

IMPORTANT: You will not see a washer basket full of water as with your past agitator-style washer. It is normal for some of the load to be above the water line.

Automatic Load Size Sensing

Once you start the cycle, the washer will fill to the water level. When the washer is done filling, it will start to agitate after it determines the correct level for the load. The washer will then fill to the appropriate water level based on the load size.

This low-water wash method uses less water and energy compared to a traditional agitator-style washer.

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked "HE" or "High Efficiency." Low-water washing creates excessive sudsing with a regular, non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer's instructions to determine the amount of detergent to use, and do not go over the Max line. See "Using Laundry Product Dispensers" for more information.

Use only High Efficiency (HE) detergent.

Improved Cleaning

Low-water cleaning means concentrated cleaning. Rather than diluting detergent, as done in an agitator-style washer, this washer delivers the detergent directly to the soils. This low-water wash also allows the clothing to move in a way that is more effective at removing soils.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds and pauses different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the agitator tests for load balance or moves the load. Sometimes, you may hear nothing at all as the washer allows time for clothes to soak.

Control Panel and Features

1 RINSE OPTIONS 2 RINSES WASH TEMP Hot Warm Cool Cold Tap Cold Normal Cold Wash Casual Delicate Quick Wash Drain & Spin Clean Washer with wash Deep Water Wash Heavy Duty Bulky Items/Sheets Soak Rinse & Spin Start / Pause Hold 3 Seconds to Cancel SOIL LEVEL Heavy Medium Light Ex Light PRESOAK Off On Progress Sensing (Hz) Wash Rinse Spin Base Locked 7 6 Whirlpool High efficiency

1 RINSE OPTIONS

The following options may be selected for most cycles.

1 RINSE

This option is used to limit a cycle to one rinse.

2 RINSES

This option can be used to automatically add a second rinse to most cycles.

② WASH TEMP

Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment-label instructions, use the warmest wash water safe for your fabric.

■ On some models and cycles, warm and hot water may be cooler than your previous washer.
■Even in a cold- and cool-water wash, some warm water may be added to the washer to maintain a minimum temperature.

③ WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. See "Cycle Guide" for detailed descriptions of cycles.

4 SOIL LEVEL

Select the setting most suitable for your load. For heavily soiled and sturdy fabrics, select Heavy for more wash time. For lightly soiled and delicate fabrics, select Light for less wash time. A lighter soil-level setting will help reduce tangling and wrinkling.

5 PRESOAK

Use this option to add an extra soak period to any cycle to help loosen tough stains. The washer will fill and then alternate between a soak and a gentle agitation before beginning the selected cycle.

If your washer does not have this option, press the Start/Pause button to pause the cycle for soaking/presoaking. To restart the cycle, simply press the Start/Pause button again.

NOTE: Keep the lid closed for the soaking period. If the lid is left open for more than 10 minutes, the cycle will be canceled and water will drain out of washer.

6 START/PAUSE BUTTON

Press to start the selected cycle; press again to pause the cycle and unlock the lid.

7 PROGRESS INDICATOR LIGHTS

The progress indicator lights show the status of a cycle. At each stage of the process, you may notice sounds or pauses different from traditional washers.

SENSING FILL

When the START/Pause button is pressed, the washer will fill to an initial water level and begin sensing to determine the load size. The washer will then continue filling to the appropriate water level based on load size and proceed to Wash.

If the lid is opened or the START/Pause button is pressed, the cycle will pause. Closing the lid and/or pressing the START/Pause button will resume the cycle. If the cycle remains paused with the lid open for 10 minutes, the washer will pump out the water.

WASH

You will hear the agitator moving the load. The motor sounds may change at different stages in the cycle. Wash time is determined by the selected soil level.

RINSE

You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while filling.

SPIN

The washer spins the load at increasing speeds for proper water removal based on the selected cycle.

DONE

Once the cycle is complete, this light will come on. For best results, remove the load promptly.

LOCKED

The lid-lock feature allows for higher spin speeds. When lit, the lid is locked and cannot be opened without pausing the cycle. When the light is off, the lid can be opened.

To open the lid after it has been locked, press START/Pause. The lid will unlock once washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/Pause while the lid is closed to resume the cycle.

NOTE: Holding the START/Pause Button will cancel the cycle and cause the washer to drain.

Avoid opening the lid during sensing. The sensing process will start over when the washer is restarted.

Cycle Guide

For best fabric care, choose the cycle that best fits the load being washed.

Recommended settings for best performance are shown in Bold.

Not all cycles and options are available on each cycle. Not all settings and options are available on each cycle.

Items to wash Cycle	Wash Temp*	Spin	Speed**	Cycle Details
Large items such as sheets, sleeping bags, small comforters, jackets, small washable rugs	Bulky Items/ Sheets	HotWarmCoolColdTap Cold	Low Use	this cycle to wash large items. The washer will fill with enough water to wet down the load before the wash portion of the cycle begins. This cycle uses a higher water level than other cycles.
Sturdy fabrics, colorfast items, towels, jeans	Heavy Duty	HotWarmCoolColdTap Cold	High Pro	provides maximum wash time and action for tough stains and soils. Use this cycle for heavily soiled or sturdy items. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types.
Casual and mixed loads, jeans, towels, sturdy fabrics	Deep Water Wash	HotWarmCoolColdTap Cold	High Pro	provides additional water and alternating wash action for heavily soiled mixed loads. Water-level sensing process may take longer for some items than for others because they will absorb more water than other fabric types.
Cottons, linens, and mixed-item loads	Normal Hot	HotWarmCoolColdTap Cold	High Use	this cycle for normally soiled cottons and mixed-fabric loads.
Bright or darkly colored cottons, linens, casual and mixed loads	Cold Wash	Cold High Cold water	with an ad	ditional wash action gently lifts stains while caring for fabrics. Options may be adjusted as desired but must use only cold-water settings.
No-iron fabrics, cottons, perm. press, synthetics	Casual Hot	WarmCoolColdTap Cold	Low Use	this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends.
Machine-wash silks, hand-wash fabrics	Delicate Hot	WarmCoolColdTap Cold	Low Use	this cycle to wash lightly soiled garments indicating “Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing.
Small loads, cottons, polyester, perm. press	Quick Wash	HotWarmCoolColdTap Cold	High Use	this cycle to wash small, lightly soiled loads of 2-3 items that are needed in a hurry.
Heavily soiled fabrics Soak Hot		WarmCoolColdTap Cold	No Spin Use	this cycle to soak small spots of set-in stains on fabrics. The washer will use intermittent agitation and soaking. At the end of the cycle, water will drain but washer will not spin.
Hand-washed items or dripping-wet items	Drain & Spin	N/A	High Th	is cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle to drain washer after cancelling a cycle or completing a cycle after a power failure.
Swimsuits and items requiring rinsing without detergent	Rinse & Spin	Cold rinse only	High Combines a rinse and high-speed spin for loads requiring an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only.
No clothes in washer	Clean Washer with affresh®	HotWarmCoolColdTap Cold	Low Use	this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with affresh® Washer Cleaner tablet or liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See “Washer Care.”IMPORTANT: Do not place garments or other items in the washer during this cycle. Use only with an empty wash tub.

*All rinses are cold.
**Spin speed is integrated into the cycle and cannot be selected.

Using Your Washer

WARNING

Fire Hazard

Never place items in the washer that are dampened with gasoline or other flammable fluids.

No washer can completely remove oil.

Do not dry anything that has ever had any type of oil on it (including cooking oils).

Doing so can result in death, explosion, or fire.

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

1. Sort and prepare your laundry

Line drawing of a women's trousers with two side pockets and a collar (no text or symbols)

Illustration of various household items including a coin, flower, and button (no text or symbols)

• Empty pockets. Loose change, buttons, or any small object can pass under the washplate and become trapped, causing unexpected sounds.
• Sort items by recommended cycle, water temperature, and colorfastness.
• Separate heavily soiled items from lightly soiled.
• Separate delicate items from sturdy fabrics.
• Do not dry items if stains remain after washing because heat can set stains into fabric.
• Treat stains promptly.
• Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.
• Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

• When washing water-proof or water-resistant items, load evenly. See "Cycle Guide" for tips and more information on using the Bulky Items cycle.
• Use mesh garment bags to help avoid tangling when washing delicate or small items.
• Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric-care-label instructions to avoid damage to your items.

2. Add laundry products

Line drawing of a hand using a tool to clean or wash the interior of a washing machine (no text or symbols)

Line drawing of a hand cleaning a circular mechanical component (no text or symbols)

Add a measured amount of HE detergent or single-dose laundry packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric-softener crystals, add to the bottom of the washer basket before adding clothes.

Illustration of a washing bottle and a box (no text or symbols)

IMPORTANT: Use only High Efficiency detergents. The package will be marked "HE" or "High Efficiency." Low-water washing creates excessive sudsing with a regular, non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance.

NOTE: Follow the manufacturer's instructions to determine the amount of laundry products to use.

1. Load laundry into washer
   

Diagram of a solar heating system showing solar panels and heat distribution inside a chamber (no text or labels)

For best performance, load items in loose heaps evenly around the washplate. Try mixing different-sized items to reduce tangling.

IMPORTANT: Items need to move freely for best cleaning and to reduce wrinkling and tangling.

Simple line drawing of a container filled with food items, no text or symbols present

1. Add liquid chlorine bleach to dispenser, if desired
   

Liquid Chlorine Bleach

Do not overfill, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

1. Select cycle
   

Normal Cold Wash Deep Water Wash Casual Heavy Duty Delicate Bulky Items/Sheets Quick Wash Soak Drain & Spin Rinse & Spin Clean Washer with ash Fresh

Turn cycle knob to choose your wash cycle. For more information, see "Cycle Guide."

1. Select SOIL LEVEL
   

SOIL LEVEL Heavy Medium Light Ex Light

Once you select a cycle, select the soil level by turning the Soil Level knob to the desired setting.

7. Select WASH TEMP

WASH TEMP

Hot Warm Cool Cold Tap Cold

Once you select a cycle, select the desired wash temperature by turning the Wash Temperature knob to the appropriate setting based on your load. All rinses are cold.

NOTE: Always read and follow fabric-care label instructions to avoid damage to your garments.

Wash Temp Suggested Fabrics
HotSome cold water is added to save energy. This will be cooler than your hot-water-heater setting.	Whites and pastelsDurable garmentsHeavy soils
WarmSome cold water will be added, This will be cooler than what your previous washer provided.	Bright colorsModerate to light soils
CoolWarm water is added to assist in soil removal and to help dissolve detergents.	Colors that bleed or fadeLight soils
ColdThis is the temperature from your faucet. If your tap water is very cold, warm water may be added to assist in soil removal and help dissolve detergent.	Dark colors that bleed or fadeLight soils
Tap ColdThis is the temperature from your faucet.	Dark colors that bleed or fadeLight soils

8. Select cycle options, if desired

RINSE OPTIONS 1 Rinse ○ 2 Rinses ○

Select the number of rinse cycles you would like the washer to run by turning the Rinse knob to the appropriate setting. To presoak garments, turn the Presoak knob to "On."

9. Press START/Pause to begin wash cycle

Start / Pause
Hold 3 Seconds to Cancel

Press the START/Pause button to start the wash cycle. When the cycle has finished, the Done indicator will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and prevent rusting of metal hooks, zippers, and snaps.

Unlocking the Lid to Add Garments

If you need to open the lid to add 1 or 2 missed garments: Press START/Pause. The lid will unlock once washer movement has stopped. This may take several minutes if the load was spinning at high speed. Add garments, close lid, and press START/Pause again to restart the cycle.

If lid is left open for more than 10 minutes, the water will pump out automatically.

10. Add fabric softener, if desired

Illustration of a hand pouring liquid into a bowl (no text or symbols)

During the final rinse, wait until the washer has completed filling and press the START/Pause button to pause the washer. Lift the lid and add the measured, recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the START/Pause button again to start the washer. Always follow manufacturer's directions for correct amount of fabric softener based on your load size.

Washer Maintenance

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the "Installation Instructions" for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1. Always use High Efficiency (HE) detergents and follow the HE detergent manufacturer's instructions regarding the amount of HE detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.
2. Use warm and hot wash water settings sometimes (not exclusively cold water washes) because they do a better job of controlling the rate at which soils and detergent accumulate.
3. Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure:

Clean Washer Cycle

This washer has a special cycle that uses higher water volumes in combination with affresh® Washer Cleaner or liquid chlorine bleach to clean the inside of the washer.

Begin procedure

1.affresh ^® Washer Cleaner Cycle Procedure (Recommended for Best Performance):

a. Open the washer lid and remove any clothing or items.
b. Place an affresh ^® Washer Cleaner tablet in the bottom of the washer basket.
c. Do not place an affresh ^® Washer Cleaner tablet in the detergent dispenser.
d. Do not add any detergent or other chemical to the washer when following this procedure.

e. Close the washer lid.

f. Select the Clean Washer cycle.

g. Press the START/Pause button to begin the cycle. The Clean Washer cycle operation is described below.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/Pause once or twice (depending on model). After the cycle has stopped, run a Rinse & Spin cycle to rinse cleaner from washer.

WASHER CARE (cont.)

2. Chlorine Bleach Procedure (Alternative):

a. Open the washer lid and remove any clothing or items.
b. Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c. Close the washer lid.
d. Do not add any detergent or other chemical to the washer when following this procedure.
e. Select the Clean Washer cycle.
f. Press the START/Pause button to begin the cycle. The Clean Washer cycle operation is described below.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/Pause once or twice (depending on model). After the cycle has stopped, run a Rinse & Spin cycle to rinse cleaner from washer.

Description of Clean Washer Cycle Operation:

1. This cycle will fill to a water level higher than in normal wash cycles to provide rinsing at a level above the water line for normal wash cycle.
2. During this cycle, there will be some agitation and spinning to increase the removal of soils.

After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior.

Cleaning the Dispensers

After a period of using your washer, you may find some residue buildup in the washer's dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer's finish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.
2. Turn off water supply to washer to avoid flooding due to water-pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses and freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut off both water faucets. Disconnect and drain water -inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on Rinse & Spin cycle for about 30 seconds to mix antifreeze and remaining water.
3. Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain water-inlet hoses.
2. If washer will be moved during freezing weather, follow "Winter Storage Care" directions before moving.
3. Disconnect drain hose from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer in upright position.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to Installation Instructions to locate, level, and connect washer.
2. Before using again, run washer through the following recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water-inlet hoses. Turn on both water faucets.

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

1. Plug in washer or reconnect power.

2. Run washer through Bulky Items/Sheets cycle to clean washer and remove antifreeze if used. Use only HE High Efficiency detergent. Use 1/2 the manufacturer's recommended amount for a medium-size load.

Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help(In Canada: www.whirlpool.ca) for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for proper installation or see “Using Your Washer” section.	Feet may not be in contact with the floor and locked.	Front and rear feet must be in firm contact with floor and washer must be level to operate properly.
	Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound.
	Load could be unbalanced. Load items in loose heaps evenly around the washplate. Adding wet items to washer or adding more water to basket could unbalance washer.
Noises
Clicking or metallic noises.	Objects caught in washer drain system.	Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as snaps, buckles, or zippers touch against the stainless steel basket.
Gurgling or humming. Washer may be draining water. It is normal to hear the pump making a continuous humming sound with periodic gurgling or surging as final amounts of water are removed during the Drain & Spin cycles.
Humming. Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the washer. This is normal.
Water Leaks
Check the following for proper installation:	Washer not level. Water may splash off basket if washer is not level. Check that load is not unbalanced or tightly packed.
	Fill hoses not attached tightly. Tighten fill-hose connection.
	Fill hose washers. Make sure all four fill -hose flat washers are properly seated.
	Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub.
	Check household plumbing for leaks or clogged sink or drain. Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)
	Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment and cause water to splash off tub. See “Using Your Washer” for loading instructions.
Washer not performing as expected
Not enough water in washer.	Load not completely covered in water.	This is normal operation for an HE low-water washer. The load will not be completely under water. The washer senses load sizes and adds correct amount of water for optimal cleaning. Use Bulky Items/Sheets or Deep Water Wash cycle for higher water fill. See “What’s New under the Lid” and “Cycle Guide” to match your load with the best cycle.IMPORTANT: Do not add more water to washer. Adding water lifts the items off the washplate, resulting in less effective cleaning.
		Run Clean Washer with affresh®cycle to optimize the water level and wash performance due to soil build-up in washer basket.

Troubleshooting

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help(In Canada: www.whirlpool.ca) for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer won't run or fill, washer stops working, or wash light remains on (indicating that the washer was unable to fill appropriately).	Check for proper water supply. Both hoses must be attached and have water flowing to inlet valve.
	Check inlet hoses for any kinks, which can restrict water flow.
	Check proper electrical supply. Plug power cord into a grounded 3-prong outlet.
	Normal washer operation. Lid must be closed for washer to run.
	Washer may be tightly packed. Remove several items, rearrange load evenly around the washplate. Close lid and press START/Pause.
	Not using HE detergent or using too much HE detergent.	Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and follow detergent directions based on your load requirements.
		To remove suds, cancel cycle. Select Rinse & Spin. Press START/Pause. Do not add more detergent.

Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help(In Canada: www.whirlpool.ca) for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected
Washer not draining/ spinning, loads are still wet, or spin light remains on (indicating that the washer was unable to pump out water within 10 minutes).	Empty pockets and use garment bags for small items.	Small items may have been caught in pump or between basket and tub, which can slow draining.
	Using a cycle with a low spin speed.	cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your item. To remove extra water in the load, select Drain & Spin. Load may need to be rearranged to allow even distribution of the load in the basket.
	The washer may be tightly packed or unbalanced.	Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations.
	Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm).	Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose.
	Too much detergent causing suds to slow or stop draining and spinning.	Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, select Rinse & Spin. Do not add detergent.
Dry spots on load after cycle.	High-speed spins extract more moisture than traditional top-load washers.	The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal.
Incorrect or wrong wash or rinse temperatures.	Check for proper water supply. Make sure	sure hot and cold inlet hoses are not reversed.
		Both hoses must be attached to both washer and faucet and have both hot and cold water flowing to inlet valve.
		Check that inlet-valve screens are not clogged.
		Remove any kinks in hoses.
Load not rinsed. Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help(In Canada: www.whirlpool.ca) for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Sand, pet hair, lint, etc.on load after washing.	Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing.	Add 2 Rinses to the selected cycle and/or use Heavy Duty or Deep Water Wash cycle.
Load is tangling. Washer not loaded as recommended. See “Using	Your Washer” section.
	Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher-speed spin. Use Bulky Items/Sheets or Deep Water Wash cycle for higher water fill. See the “Cycle Guide” to match your load with the best cycle.
	Load items in loose heaps evenly around the washplate.
	Reduce tangling by mixing types of load items. Use the recommended cycle for the type of items being washed.
Not cleaning or removing stains.	Added more water to washer. Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move. It is normal for water to not completely cover the wash load. Added water lifts the laundry off the washplate, resulting in less effective cleaning.
	Washer not loaded as recommended. Washer is less efficient at cleaning when tightly packed.
			Load items in loose heaps evenly around the washplate.
			Add only 1 or 2 additional items after washer has started.
	Adding detergent on top of load. Add detergent, Oxi products, and color-safe bleach to the bot-tom of the basket before adding the items.
	Not washing like colors together. Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.
	Not using HE detergent or using too much HE detergent. The suds from regular detergent can keep washer from operating correctly.
			Use only HE detergent. Be sure to measure correctly.
			Always measure detergent and follow manufacturer’s directions based on load size and soil level.
	Not using correct cycle for fabric type. Use a higher soil level cycle option and warmer wash temperature to improve cleaning.
			If using Quick Wash cycle, wash only a few items.
			Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to match your load with the best cycle and fabric type.
	Not using dispenser. Use dispenser to avoid chlorine bleach.
			Load dispenser before starting a cycle.
			Do not add products directly onto load.
Incorrect dispenser operation.	Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser.

Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help(In Canada: www.whirlpool.ca) for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Fabric Damage. Sharp items	ms were in pockets during wash cycle.	Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.
	Strings and straps could have tangled.	Tie all strings and straps before washing.
	Items may have been damaged before washing.	Mend rips and broken threads in seams before washing.
	Fabric damage can occur if washer is tightly packed.	Load items in loose heaps evenly around the washplate.
		Use cycle designed for the fabrics being washed.
		Use Bulky Items/Sheets or Deep Water Wash cycle for higher water fill. See “What’s New under the Lid” and “Cycle Guide” to match your load with the best cycle.
		Add only 1 or 2 additional items after washer has started.
	Liquid chlorine bleach may have been added incorrectly.	Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.
		Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.
		Do not place load Items on top of bleach dispenser when loading and unloading washer.
	Garment-care instructions may not have been followed.	Always read and follow item manufacturer’s care-label instructions. See the “Cycle Guide” to match your load with the best cycle.
Odors. Monthly maintenance	ce not done as recommended.	Run the Clean Washer with affresh®cycle after every 30 washes.See “Washer Care” section.
		Unload washer as soon as cycle is complete.
	Using wrong or too much detergent. Use only HE detergent. Be sure to measure correctly. Always follow the manufacturer’s directions.
			See “Washer Care” section.
Locked light is flashing. The lid is not closed. Close the lid. The washer will not start with the lid open.
Single-dose laundry packet not dissolving.	Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding clothes. Do not add packet to dispensers. Follow the manufacturer’s instructions to avoid damage to your items.
Washer pumps out water before finishing cycle.	Lid is left open for more than 10 minutes.	Make sure lid is closed before starting a cycle and/or during prewash (soak).

WHIRLPOOL® LAUNDRY LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE.

Please have the following information available when you call the Customer eXperience Center:

■ Name, address, and telephone number
■ Model number and serial number
■ A clear, detailed description of the problem
■ Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1. Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service. Please take a few minutes to review the Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit https://www.whirlpool.com/product_help.
2. All warranty service is provided exclusively by our authorized Whirlpool Service Providers. In the U.S. and Canada, direct all requests for warranty service to:

https://www.whirlpool.com/product_help

Whirlpool Customer eXperience Center

In the U.S.A. call 1-800-253-1301. In Canada call 1-800-807-6777.

If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.

ONE YEAR LIMITED WARRANTY

WHAT IS COVERED

WHAT IS NOT COVERED

For one year from the date of purchase, when this major appliance is installed, operated, and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation or Whirlpool Canada LP (hereafter "Whirlpool") will pay for Factory Specified Replacement Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted by the remaining term of the original unit's warranty period.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a Whirlpool designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

1. Commercial, non-residential, multiple-family use, or use inconsistent with published user, operator, or installation instructions.
2. In-home instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in accordance with electrical or plumbing codes, or correction of household electrical or plumbing (i.e. house wiring, fuses, or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters, preservation solutions, etc.).
5. Defects or damage caused by the use of non-genuine Whirlpool parts or accessories.
6. Conversion of your product from natural gas or L.P. gas or reversal of appliance doors.
7. Damage from accident, misuse, abuse, fire, floods, acts of God, or use with products not approved by Whirlpool.
8. Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration, or modification of the appliance.
9. Cosmetic damage including scratches, dents, chips, and other damage to appliance finishes unless such damage results from defects in materials and workmanship and is reported to Whirlpool within 30 days.
10. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive environments, including but not limited to, high salt concentrations, high moisture or humidity, or exposure to chemicals.
11. Pick-up or delivery. This product is intended for in-home repair.
12. Travel or transportation expenses for service in remote locations where an authorized Whirlpool servicer is not available.
13. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal, or replacement of the product.
14. Service or parts for appliances with original model/serial numbers removed, altered, or not easily determined.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this Warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

11/14

Illustration of a laboratory glassware container with a stopper and lid (no text or symbols)

Top-down line drawing of a circular mechanical component with internal layered structure (no text or symbols)

Illustration of a jar containing various food items, including sliced vegetables and meat (no text or symbols)

Illustration of a container with liquid and a lid, containing rocks (no text or symbols)

1 RINSE OPTIONS 2 RINSES WASH TEMP Hot Warm Cool Cold Tap Cold Normal Cold Wash Casual Delicate Quick Wash Drain & Spin Clean Washer with cloth Deep Water Wash Heavy Duty Bulky Items/Sheets Soak Rinse & Spin Start / Pause Hold a Second to Cancel SOIL LEVEL Heavy Medium Light Ex Light PRESOAK Off On Progress Sewing off Wash Rinse Spin Stone Locked 7 High efficiency

1 RINSE OPTIONS (options de rinçage)

2 RINSES (double rinçage)

Line drawing of a garment sleeve with front pockets and shoulder clips (no text or symbols)

Illustration of various household items including coins, a globe, and a pair of buttons (no text or symbols)

Line drawing of a hand pouring liquid into a circular basin (no text or symbols)

Line drawing of a hand using a tool to clean or inspect a circular object with internal patterns (no text or symbols)

Diagram of a solar panel with solar panels inside and an inset showing the same panel (no text or symbols)

Simple line drawing of a jar containing irregularly shaped objects, no text or symbols present

Normal Cold Wash Casual Delicate Quick Wash Drain & Spin Clean Washer with refresh Deep Water Wash Heavy Duty Bulky Items/Sheets Soak Rinse & Spin

Illustration of a hand pouring liquid into a bowl (no text or symbols)

https://www.whirlpool.ca/product_help

GARANTIE LIMITÉE D'UN AN

CE QUI EST COUVERT

CE QUI N'EST PAS COUVERT

Assistance or Service

Before calling for assistance or service, please check "Troubleshooting" or visit www.whirlpool.com/help.

It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance.

This information will help us to better respond to your request.

If you need replacement parts or to order accessories

We recommend that you use only FSP® Factory Specified Parts.

These parts will fit right and work right because they are made with the same precision

used to build every new WHIRLPOOL® appliance.

To locate FSP ^® replacement parts, assistance in your area, or accessories:

Whirlpool Corporation Customer eXperience Center

1-800-253-1301 www.whirlpool.com

1-800-442-9991 (Accessories)

www.whirlpool.com/accessories

Whirlpool Canada LP

Customer eXperience Centre

1-800-807-6777

www.whirlpool.ca

or call your nearest designated service center or refer to your Yellow Pages telephone directory.

Our consultants provide assistance with

In the U.S.A.

■Features and specifications on our full line of appliances.
■Installation information.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

In the U.S.A. and Canada

■Use and maintenance procedures.
■Accessory and repair parts sales.
■Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States and Canada.

You can write with any questions or concerns at:

Whirlpool Corporation

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Customer eXperience Centre

Whirlpool Canada LP

Unit 200-6750 Century Ave

Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

Assistance ou Service