AEV05LS - Air Conditioning GE - Free user manual and instructions

USER MANUAL AEV05LS GE

• Safety Instructions p. 2
• , 3 Operating Instructions Controls p. 4
• –6 Care and Cleaning Air Filter p. 6
• Outdoor Coils p. 6
• Installation Instructions p. 7
• –10 Troubleshooting Tips p. 11
• Normal Operating Sounds Consumer Support Consumer Support p. 11
• Back CoverOwnership Registration for Customers in Canada only p. 13
• , 14Warranty for Customers in Canada p. 16
• Warranty for Customers in the U.S.A -7656-1 06-14 GE Owner’s Manual and Installation Instructions Write the model and serial numbers here:Model # _________________________Serial # __________________________Find these numbers on a label on the side of the air conditioner. Air Conditioners GEAppliances.com Room Climatiseur Acondicionador de aire Manuel d’utilisation et instructions d’installation Manual del propietario y instrucciones de instalación La section française commence à la page 17La sección en español empieza en la página 33In Canada, contact us at: www.GEAppliances.caAEV05AEQ05AEM05*AEQ06AEM06*AEQ08AEM08*2 IMPORTANT SAFETY INFORMATION. READ ALL INSTRUCTIONS BEFORE USING. WARNING! For your safety, the information in this manual must be followed to minimize the risk of fire, electric shock or personal injury. Use this appliance only for its intended purpose as described in this Owner’s Manual. This air conditioner must be properly installed in accordance with the Installation Instructions before it is used. Never unplug your air conditioner by pulling on the power cord. Always grip plug firmly and pull straight out from the receptacle. Replace immediately all electric service cords that have become frayed or otherwise damaged. A damaged power supply cord must be replaced with a new power supply cord obtained from the manufacturer and not repaired. Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or connector end. Turn the unit OFF and unplug your air conditioner before cleaning. GE does not support any servicing of the air conditioner. We strongly recommend that you do not attempt to service the air conditioner yourself. For your safety…do not store or use combustible materials, gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance. All air conditioners contain refrigerants, which under federal law must be removed prior to product disposal. If you are getting rid of an old product with refrigerants, check with the company handling disposal about what to do. If the receptacle does not match the plug, the receptacle must be changed out by a qualified electrician. These R410A air conditioning systems require contractors and technicians to use tools, equipment and safety standards approved for use with this refrigerant. DO NOT use equipment certified for R22 refrigerant only. SAFETY PRECAUTIONS Do not, under any circumstances, cut or remove the third (ground) prong from the power cord. For personal safety, this appliance must be properly grounded. DO NOT use an adapter plug with this appliance. The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock hazard from this appliance. Power cord includes a current interrupter device. A test and reset button is provided on the plug case. The device should be tested on a periodic basis by first pressing the TEST button and then the RESET button while plugged into the outlet. If the TEST button does not trip or if the RESET button will not stay engaged, discontinue use of the air conditioner and contact a qualified service technician. Have the wall outlet and circuit checked by a qualified electrician to make sure the outlet is properly grounded. Where a 2-prong wall outlet is encountered, it is your personal responsibility and obligation to have it replaced with a properly grounded 3-prong wall outlet. The air conditioner should always be plugged into its own individual electrical outlet which has a voltage rating that matches the rating plate. This provides the best performance and also prevents overloading house wiring circuits which could cause a fire hazard from overheated wires. See the Installation Instructions, Electrical Requirements section for specific electrical connection requirements. p. 1549

HOW TO CONNECT ELECTRICITY3

GEAppliances.com READ AND FOLLOW THIS SAFETY INFORMATION CAREFULLY.

SAVE THESE INSTRUCTIONS

RISK OF FIRE. Could cause serious injury or death. DO NOT use an extension cord with this Window Air Conditioner. DO NOT use surge protectors or multi-outlet adaptors with this Window Air Conditioner.4 About the controls on the air conditioner. Controls (on some models) Power Pad Turns air conditioner on and off. When turned on, the display will show the room temperature. Display Shows the room temperature or time remaining on the Delay timer. Shows the Set temperature while setting the temperature in Cool or Energy Saver modes. The Set light will turn on while setting. NOTE: The display will change to show the room temperature after settings have been made. Temp Increase Ÿ /Decrease ź Pads Use to set temperature when in Cool or Energy Saver mode. The Set light will turn on while setting. Delay Timer Increase Ÿ (+) /Decrease ź(–) Pads Each touch of the Increase Ÿ/ Decreaseź pads on the unit or the Increase + / Decrease – pads on the remote control will set the delay time when using the Delay 1–24hr timer. The Set light will turn on while setting. Fan Speed Pads Use to set the fan speed to Low, Med, High or Auto on the unit. NOTE: On the remote control, use the fan speed Increase + / Decrease – pads to set the fan speeds to Low, Med or High. Use the Auto pad to turn Auto fan on. Mode Pad Use to set the air conditioner to Cool, Energy Saver or Fan Only mode. Delay Pads/Delay 1-24hr Pad Delay ON³:KHQWKHDLUFRQGLWLRQHULVRIILWFDQ be set to automatically come on in 1 to 24 hours at its previous mode and fan settings. Delay OFF³:KHQWKHDLUFRQGLWLRQHULVRQ it can be set to automatically turn off in 1 to 24 hours. How to set: Press the Delay 1–24hr pad on the unit or the Delay pad on the remote control. Each touch of the Increase Ÿ/ Decrease źpads on the unit or the Increase +/ Decrease – pads on the remote control will set the timer in 1-hour intervals. The Set light will turn on while setting. To review the remaining time on the Delay 1–24hr timer, press the Delay 1–24hr pad on the unit or the Delay pad on the remote control. Use the Increase Ÿ/ Decreaseźpads on the unit or the Increase + / Decrease – pads on the remote control to set a new time if desired. To cancel the timer, press the Delay 1–24hr pad until the light on the Delay 1–24hr pad goes off. Features and appearance will vary. Lights next to the touch pads on the air conditioner control panel indicate the selected settings. Fan Fan Delay 1–24hr Delay timer DecreaseMode selectFan speed DecreaseTemperature set Increase and Decrease Remote Control Delay timer Increase Auto Fan onFan speed Increase Unit power on/offNOTE: The display always shows the room temperature except when setting the Set temperature or the Delay timer. Air Conditioner Controls Light indicates the delay timer is set.Light indicates the unit is in the temperature or delay time Set mode.Light indicates the unit is in the temperature or delay time Set mode.Light indicates the delay timer is set.(on some models)(on some models) Note: The default temperature reading on the display is degree Fahrenheit ( °F). To change the display to degree Celcius (°C), press the Temp Increase Ÿ and Temp Decrease ź buttons together and hold for 3 seconds. Repeat the process to change back to degree Fahrenheit (°F)5 GEAppliances.com Features and appearance will vary. Controls (on some models) Mode Control High Cool and Low Cool provide cooling with different fan speeds. Fan settings provide air circulation and filtering without cooling. NOTE: If you move the mode control from a cool setting to OFF or to a fan setting, wait at least 3 minutes before switching back to a cool setting. Cooling Descriptions )RU1RUPDO&RROLQJ³Select High Cool or Low Cool with the TEMPERATURE control at midpoint. For Maximum Cooling³6HOHFWHigh Cool with the TEMPERATURE control at the highest number available on your knob. For Quieter and Nighttime Cooling³6HOHFWLow Cool with the TEMPERATURE control at midpoint. TEMP Control The TEMP control is used to maintain the room temperature. The compressor will cycle on and off to keep the room at the same level of comfort. When you turn the knob to a higher number, the indoor air will become cooler. Turn the knob to a lower number and the indoor air will become warmer.

MODE CONTROL TEMPERATURE CONTROL6

About the controls on the air conditioner. Cool Mode Use the Cool mode at Low, Med, High or Auto Fan Speed for cooling. Use the Temperature Increase Ÿ / Decrease ź pads to set the desired temperature between 64°F and 86°F in 1°F increments. An electronic thermostat is used to maintain the room temperature. The compressor will cycle on and off to keep the room at the set level of comfort. Set the thermostat at a lower number and the indoor air will become cooler. Set the thermostat at a higher number and the indoor air will become warmer. NOTE: If the air conditioner is off and is then turned on while set to a Cool setting or if turned from a fan setting to a Cool setting, it may take approximately 3 minutes for the compressor to start and cooling to begin. Cooling Descriptions For Normal Cooling³6HOHFWWKHCool mode and High or Med fan with a middle set temperature. For Maximum Cooling³6HOHFWWKHCool mode and High fan with a lower set temperature. For Quieter and Nighttime Cooling³6HOHFWWKH Cool mode and Low fan with a middle set temperature. Fan Only Mode Use the Fan Only Mode at Low, Med or High fan speed to provide air circulation and filtering without cooling. Since fan-only settings do not provide cooling, a Set temperature cannot be entered. The room temperature will appear in the display. NOTE: Auto Fan Speed cannot be used when in the Fan Only Mode. Energy Saver Mode Controls the fan.

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compressor. This results in wider variations of room temperature and humidity. Normally used when the room is unoccupied. NOTE: The fan may continue to run for a short time after the compressor cycles off. OFF³7KHIDQUXQVDOOWKHWLPHZKLOHWKHFRPSUHVVRU cycles on and off. Set to Auto fan speed for the fan speed to automatically set to the speed needed to provide optimum comfort settings with the set temperature. If the room needs more cooling, the fan speed will automatically increase. If the room needs less cooling, the fan speed will automatically decrease. NOTE: Auto Fan Speed cannot be used when in the Fan Only Mode. Auto Fan Speed Do Not Operate in Freezing Outdoor Conditions This cool-only air conditioner was not designed for freezing outdoor conditions. It must not be used in freezing outdoor conditions. In the case of a power outage or interruption, the unit will automatically restart in the settings last used after the power is restored. If the Delay 1–24hr feature was set, it will resume countdown. You may need to set a new time if desired. Power Outage Recovery Feature To ensure proper operation, aim the remote control at the signal receiver on the air conditioner. Make sure nothing is between the air conditioner and the remote control that could block the signal. The remote control signal has a range of up to 20 feet. Make sure batteries are fresh and installed correctly as indicated on the remote control. Remote contains a magnet allowing it to attach to metal surfaces. Remote ControlAir Direction Use the lever to adjust the air direction left and right only. Additional important information. Air Filter The air filter behind the front grille should be checked and cleaned at least every 30 days or more often if necessary. To remove: Pull the tab on the right side of the unit until the filter is out. To remove: Open the inlet grille by pulling downward on the tabs at the top upper corners of the inlet grille until the grille is in a 45º position. Remove the filter. Clean the filter with warm, soapy water. Rinse and let the filter dry before replacing it. Do not clean the filter in a dishwasher. CAUTION: DO NOT operate the air conditioner without a filter because dirt and lint will clog it and reduce performance. Outdoor Coils The coils on the outdoor side of the air conditioner should be checked regularly. If they are clogged with dirt or soot, they may be professionally cleaned. GEAppliances.com Turn the air conditioner off and remove the plug from the wall outlet before cleaning. To clean, use water and a mild detergent. Do not use bleach or abrasives. Grille and Case How to Insert the Batteries in the Remote Control Care and cleaning of the air conditioner. Tab Tab

Remove the battery cover by sliding it according to the arrow direction.

Insert new batteries, making sure that the (+) and (–) of battery are installed correctly.

Reattach the cover by sliding it back into position. NOTES: Use 2 “AAA” (1.5 volt) alkaline batteries. Do not use rechargeable batteries. Remove the batteries from the remote control if the system is not going to be used for a long time. Do not mix old and new batteries. Do not mix alkaline, standard (carbon-zinc) or rechargeable (ni-cad, ni-mh, etc) batteries.

Read these instructions completely and carefully.

IMPORTANT ³ Save these instructions for local inspector’s use.

IMPORTANT ³ Observe all governing codes and ordinances. Note to Installer – Be sure to leave these instructions with the Consumer. Note to Consumer – Keep these instructions for future reference. Skill level – Installation of this appliance requires basic mechanical skills. Completion time – Approximately 1 hour :HUHFRPPHQGWKDWWZRSHRSOHLQVWDOOWKLVproduct. 3URSHULQVWDOODWLRQLVWKHUHVSRQVLELOLW\RIWKHinstaller. 3URGXFWIDLOXUHGXHWRLPSURSHULQVWDOODWLRQLVQRWcovered under the Warranty. <RX0867XVHDOOVXSSOLHGSDUWVDQGXVHSURSHUinstallation procedures as described in these instructions when installing this air conditioner. Installation Air Conditioner

Instructions Some models require a 115/120-volt AC, 60-Hz grounded outlet protected with a 15-amp time-delay fuse or circuit breaker.The 3-prong grounding plug minimizes the possibility of electric shock hazard. If the wall outlet you plan to use is only a 2-prong outlet, it is your responsibility to have it replaced with a properly grounded 3-prong wall outlet. Some models require 230/208-volt AC, protected with a time-delay fuse or circuit breaker. These models should be installed on their own single branch circuit for best performance and to prevent overloading house or apartment wiring circuits, which could cause a possible fire hazard from overheating wires. ELECTRICAL REQUIREMENTS CAUTION: Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.Do not change the plug on the power cord of this air conditioner.Aluminum house wiring may present special SUREOHPV³FRQVXOWDTXDOLILHGHOHFWULFLDQ

Phillips head screwdriverRuler or tape measurePencilLevelScissors or knifeFlat-blade screwdriver Power cord includes a current interrupter device. A test and reset button is provided on the plug case. The device should be tested on a periodic basis by first pressing the TEST button and then the RESET button while plugged into the outlet. If the TEST button does not trip or if the RESET button will not stay engaged, discontinue use of the air conditioner and contact a qualified service technician.Questions? Call 800.GE.CARES (800.432.2737) or Visit our Website at: GEAppliances.comIn Canada, call 1.800.561.3344 or visit www.GEAppliances.ca 8Installation Instructions Right accordion panel Type A (4) Type B (6) Foam top window gasket Left accordion panel Window sash seal Top mounting rail Air conditioner Window locking bracket (1) PARTS INCLUDED (Appearance may vary) Top mounting rail seal strip

WINDOW REQUIREMENTS These instructions are for a standard double-hung window. You will need to modify them for other types of windows. The air conditioner can be installed without the accordion panels if needed to fit in a narrow window. See the window opening dimensions. All supporting parts must be secured to firm wood, masonry or metal. The electrical outlet must be within reach of the power cord. Follow the dimensions in the table and illustration for your model. Models A B AEV05, AEQ05 12 1/2smin. 23s–38s AEM05 AEQ06, AEM06 13 1/2smin. 22 1/2s–38s AEQ08, AEM08

STORM WINDOW REQUIREMENTS

A storm window frame will not allow the air conditioner to tilt toward the outside, and will keep it from draining properly. To adjust for this, attach a piece of wood to the sill. WOOD PIECES WIDTH: 2s LENGTH: Long enough to fit inside the window frame. THICKNESS: To determine the thickness, place a piece of wood on the sill to make it 1/2s higher than the top of the storm window frame or the vinyl frame. Attach securely with nails or screws provided by the installer. Installation Instructions

(With accordion panels)

PREPARE THE AIR CONDITIONER

Install the top mounting rail with 4 Type A screws from the outside of the case. Hold the accordion panel in one hand and gently pull back to free the open end.

Top mounting railBottom mounting rail

1/2shigher than storm window frameStorm window frame Wood Sill 1/2shigher than vinyl frame (on some windows)Vinyl frame

ATTACH THE TOP MOUNTING RAIL

SEAL STRIP (Some models may have the seal strip already attached to the top mounting rail. If applicable, skip this step.) Remove the backing from the top mounting rail seal strip and attach the seal strip to the bottom of the top mounting rail, along the front edge.

Top mounting railRemove backing from seal stripTop mounting railSeal stripFRONT VIEWInstallation Instructions

PREPARE THE AIR CONDITIONER

(cont.) Slide the free end of the accordion panel into the side panel rails. Slide the panel down. Be sure to leave enough space to slip the top and bottom of the frame into the rails on the cabinet. NOTE: There is a right and a left accordion panel. Be sure to use the proper panel for each side. Slide the left and right accordion panels into the top and bottom mounting rails.

THE WINDOW Place the air conditioner on the sill with the bottom mounting rail against its back edge. Center it and close the window securely behind the top mounting rail. It should be level or slightly tilted to the outside. Use a level; about a 1/3 bubble will be the correct case slant to the outside. Extend the left and right accordion panels to the vertical window sashes and attach, through the holes in the panels, with 5 Type B screws, as appropriate.

Cut the window sash seal to the proper length. Peel off the backing and attach the seal to the underside of the window sash.

Cut the foam top window gasket to the window width. Stuff the foam between the glass and the window to prevent air and insects from getting into the room. NOTE: If the gasket supplied does not fit your window, obtain appropriate material locally to provide a proper installation seal.

CAUTION: To prevent broken glass or damage to windows, on vinyl or other similarly constructed windows, attach the window locking bracket to the window side jamb with one Type B screw.

Top leftTop right Top mounting railBottom mounting rail

Type B screws12 Troubleshooting Tips. GEAppliances.com Normal Operating Sounds You may hear a pinging noise caused by water being picked up and thrown against the condenser on rainy days or when the humidity is high. This design feature helps remove moisture and improve efficiency. You may hear the thermostat click when the compressor cycles on and off. Water will collect in the base pan during high humidity or on rainy days. The water may overflow and drip from the outdoor side of the unit. The fan may run even when the compressor does not. Problem Possible Causes What To Do Air conditioner The air conditioner Make sure the air conditioner plug is pushed does not start is unplugged. completely into the outlet. The fuse is blown/circuit Check the house fuse/circuit breaker box and replace breaker is tripped. the fuse or reset the breaker. Power failure. The unit will automatically restart in the settings last used after the power is restored. There is a protective time delay (approximately 3 minutes) to prevent tripping of the compressor overload. For this reason, the unit may not start normal cooling for 3 minutes after it is turned back on. The current interrupter Press the RESET button located on the power cord plug. device is tripped. If the RESET button will not stay engaged, discontinue use of the air conditioner and contact a qualified service technician. Air conditioner does Airflow is restricted. Make sure there are no curtains, blinds or furniture not cool as it should blocking the front of the air conditioner. The temp control may On models with touch pads: In the Cool mode, press the not be set correctly. Decrease ź pad. 2QPRGHOVZLWKFRQWURONQREVWXUQWKHWHPSHUDWXUH knob to a higher number. The air filter is dirty. Clean the filter at least every 30 days. See the Care and Cleaning section. The room may have been hot. When the air conditioner is first turned on, you need to allow time for the room to cool down. Cold air is escaping. Check for open furnace registers and cold air returns. Cooling coils have iced up. See “Air conditioner freezing up” below. Air conditioner Ice blocks the air flow On models with control knobs, set the mode control at freezing up and stops the air conditioner High Fan or High Cool with the Temp at 1 or 2. from cooling the room. 2QPRGHOVZLWKWRXFKSDGVVHWWKHFRQWUROVDW High Fan or High Cool and set the thermostat to a higher temperature. The remote control The batteries are inserted Check the position of the batteries. They should be is not working incorrectly. inserted in the opposite (+) and (–) direction. The batteries may be dead. Replace the batteries. Water drips outside Hot, humid weather. This is normal. Water drips indoors The air conditioner is not For proper water disposal, make sure the air conditioner tilted to the outside. slants slightly from the case front to the rear. Water collects in Moisture removed from air This is normal for a short period in areas with little base pan and drains into base pan. humidity; normal for a longer period in very humid areas.13 Notes14 Notes15 Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

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(For customers in the U.S.A.) For The Period Of: GE Will Replace: One Year Any part of the air conditioner which fails due to a defect in materials or workmanship. From the date of the During this limited one-year warranty, GE will also provide, free of charge, all labor and related original purchase service to replace the defective part. All warranty service provided by our Factory Service Centers, or an authorized Customer Care

technician. To schedule service, visit us on-line at ge.com, or call 800.GE.CARES (800.432.2737). Have serial number and model number available when calling for service. Service trips to your home to teach you how to use the product. Improper installation, delivery or maintenance. If you have an installation problem, or if the air conditioner is of improper cooling capacity for the intended use, contact your dealer or installer. You are responsible IRUSURYLGLQJDGHTXDWHHOHFWULFDOFRQQHFWLQJIDFLOLWLHV Failure of the product resulting from modifications to the product or due to unreasonable use including failure to provide reasonable and necessary maintenance. In commercial locations, labor necessary to move the unit to a location where it is accessible for service by an individual technician. Replacement of house fuses or resetting of circuit breakers. Failure due to corrosion on models not corrosion- protected. Damage to the product caused by improper power supply voltage, accident, fire, floods or acts of God. ,QFLGHQWDORUFRQVHTXHQWLDOGDPDJHFDXVHGE\SRVVLEOH defects with this air conditioner. Damage caused after delivery. What Is Not Covered: This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the USA. If the product is located in an area where service by a GE Authorized Servicer is not available, you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Service location for service. In Alaska, the warranty excludes the cost of shipping or service calls to your home. Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult your local or state consumer affairs office or your state’s Attorney General. Warrantor: General Electric Company. Louisville, KY 40225

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this Limited Warranty. Any implied warranties, including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law.16 Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.

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(For customers in Canada) For The Period Of: Mabe Will Replace: One Year Any part of the air conditioner which fails due to a defect in materials or workmanship. From the date of the During this limited one-year warranty, Mabe will also provide, free of charge, all labor and original purchase related service to replace the defective part. All warranty service provided by our Factory Service Centers, or an authorized Customer Care

technician. For service, call

1.800.561.3344. Please have serial number and model number

available when calling for service. Service trips to your home to teach you how to use the product. Improper installation, delivery or maintenance. If you have an installation problem, or if the air conditioner is of improper cooling capacity for the intended use, contact your dealer or installer. You are responsible IRUSURYLGLQJDGHTXDWHHOHFWULFDOFRQQHFWLQJIDFLOLWLHV Failure of the product resulting from modifications to the product or due to unreasonable use including failure to provide reasonable and necessary maintenance. In commercial locations, labor necessary to move the unit to a location where it is accessible for service by an individual technician. Replacement of house fuses or resetting of circuit breakers. Failure due to corrosion on models not corrosion- protected. Damage to the product caused by improper power supply voltage, accident, fire, floods or acts of God. ,QFLGHQWDORUFRQVHTXHQWLDOGDPDJHFDXVHGE\SRVVLEOH defects with this air conditioner. Damage caused after delivery. What Is Not Covered: This warranty is extended to the original purchaser and any succeeding owner for products purchased in Canada for home use within Canada. In-home warranty service will be provided in areas where it is available and deemed reasonable by Mabe to provide. Some provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from province to province. To know what your legal rights are in your province, consult your local or provincial consumer affairs office. Warrantor: Mabe Canada Inc., Burlington, Ontario

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INSTRUCTIONS RELATIVE

people of all ages, sizes and capabilities. We recognize the need to design for a wide range of physical and mental abilities and impairments. For details of GE’s Universal Design applications, including kitchen design ideas for people with disabilities, check out our Website today. For the hearing impaired, please call 800.TDD. GEAC (800.833.4322). In Canada, contact: Manager, Consumer Relations, Mabe Canada Inc. Suite 310, 1 Factory Lane Moncton, N.B. E1C 9M3 Parts and Accessories In the U.S.A.: GEAppliances.com Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today, 24 hours every day or by phone at 800.626.2002 during normal business hours. Instructions contained in this manual cover procedures to be performed by any user. GE does not support any servicing of the air conditioner. We strongly recommend that you do not attempt to service the air conditioner yourself. Customers in Canada should consult the yellow pages for the nearest Mabe service center, or call 1.800.561.3344. Contact Us In the U.S.A.: GEAppliances.com If you are not satisfied with the service you receive from GE, contact us on our Website with all the details including your phone number, or write to: General Manager, Customer Relations GE Appliances, Appliance Park Louisville, KY 40225 In Canada: www.GEAppliances.ca, or write to: Director, Consumer Relations, Mabe Canada Inc. Suite 310, 1 Factory Lane Moncton, N.B. E1C 9M3