Q5 Pro+ - Robot vacuum ROBOROCK - Free user manual and instructions

USER MANUAL Q5 Pro+ ROBOROCK

Robotic Vacuum Cleaner User Manual

Read this user manual with diagrams carefully before using this product and store it properly for future reference.

English 03

François 17

Contents

05WARNING
05 Battery and Charging
06 FCC/IC Statement
06 International Symbols Explanation
07 Product Overview
08 Installation
09 Connecting to the App
10 Instructions
11 Routine Maintenance
13 Basic Parameters
14 Common Issue

WARNING

For use only with roborock CDZ12RR, CDZ20RR, AED06LRR or AED07LRR charger.
- Place the cords from other appliances out of the area to be cleaned.
- Do not operate the vacuum in a room where an infant or child is sleeping.
- Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned.
- Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into.
- Do not allow children to sit on the vacuum.
- Unplug the appliance before making any adjustments, changing accessories, or storing appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
- Do not carry the product using a dock base or dustbin.
- Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
- The product must be switched off and the plug must be removed from the socket outlet when not in use, before cleaning or maintaining the product.
This product can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision.
- Do not use wet cloth or liquids for cleaning the charging contacts.
- Do not dismantle, repair or modify the battery or charging dock.
- If the dock is placed in an area susceptible to thunderstorms or with unstable voltage, take protection measures.
- Keep the charging dock away from heat (such as radiators).

Battery and Charging

• To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
• Do not wipe the charging contacts with wet cloth or wet hands.
• Turn the robot off and use original packaging for shipment.
• If placing the robot into storage, charge it fully and turn it off before placing it in a cool dry place. Recharge it at least every three months to prevent the battery over discharging.
• Do not use the product when the temperature is higher than 40^ (104°F) or lower than 4^ (39°F), or there is any liquid or sticky substance on the floor.

FCC/IC Statement

Compliance Information
Product Name	Robotic Vacuum Cleaner with Charging Dock
Product Model	Robotic Vacuum Cleaner Model: Q50ULE Dock Charger Model: CDZ12RR or CDZ20RR Auto-Empty Dock Model: AED06LRR, AED07LRR
Compliance Statement	This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.
Correspondence of the responsible party in USA
Company	Roborock Technology Co.
Address	ROOM 1227, 12TH FLOOR, 1000 N. WEST STREET, WILMINGTON, DE 19801
Email	[e-mail]

International Symbols Explanation

\~ - ALTERNATING CURRENT symbol [symbol IEC 60417-5032 (2009-02)]
= - DIRECT CURRENT symbol [symbol IEC 60417-5031 (2009-02)]

Product Overview

Robot (Top View)

Power/Clean

• Press and hold to turn the robot on or off
  Press to start cleaning

Power Indicator

• White: Battery level ≥slant 20%
  Red: Battery level < 20%
• Pulsing: Charging or starting up
• Flashing red: Error

WiFi Indicator Light

• Flashing blue slowly: Waiting for connection
• Flashing blue quickly: Connecting
• Steady blue for five seconds: WiFi connected

-Spot Clean/Child Lock

• Press to Spot clean
• Press and hold for 3 seconds to turn on/off the child lock

—Dock

• Press to return to dock

Note: Press any button to stop the robot during cleaning or docking.

A1-1—Vertical Bumper

A1-2-LiDAR Sensor

A1-3—Wall Sensor

A1-4—Dock Locator

A2 Robot (Bottom View)

A2-1—Cliff Sensors
A2-2—Omnidirectional Wheel
A2-3—Charging Contacts
A2-4—Side Brush
A2-5—Main Brushes
A2-6—Main Brush Cover
A2-7—Main Wheels

A3 Robot (Dustbin Removed)

A3-1—Air Inlets
A3-2—Reset Button
A3-3—Air Outlet

A4 Dustbin

A4-1—Dustbin Latch

A4-2—Washable Filter

A5 Power Cable

A6 Adjustable Water Tank (Optional)

A6-1—Water Tank Stopper

A6-2—Filter Components

A6-3—Water tank

A6-4—Water Tank Latch

A6-5—Flow Control

A7 Mop Cloth (Optional)

A7-1—Mop Cloth
A7-2—Hook and Loop Pads

A8 Dustbin (Disposable Dust Bag Pre-Installed)

A9 Dustbin Cover

A10 Disposable Dust Bag

A11 Base

A11-1—Air Duct Cover Screws (10)

A11-2—Air Duct Cover

A11-3—Screwdriver

A11-4—Base Fastening Screws (6)

A12 Auto-Empty Dock

A12-1-Dustbin Cover

A12-2—Dustbin

A12-3—Base

A12-4—Status Indicator Light

Steady white: Standby
- Flashing white: Emptying
- Steady red: Malfunction
Light off: Charging Robot/Not Powered On

A12-5—Dock Location Beacon

A12-6—Charging Contacts

A12-7—Suction Inlet

A12-8—Electrode Brushes

A13 Auto-Empty Dock (Cover Removed)

A13-1—Dust Bag Slot
A13-2—Filter

A14 Power Cable Storage

A14-1—Power Cable Storage Slot
A14-2—Cable Outlet
A14-3—Power Port

Note: Power cable can be pulled out at both sides.

Installation

Important Information

1. Tidy cables and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot.
2. When using the robot in a raised area, always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage.

Note: When using the robot for the first time, follow it throughout its whole cleaning route and watch for potential problems. The robot will be able to clean by itself in future uses.

B1 Position the charging dock

B1-1—Take the screwdriver from its storage bin at the bottom of the base.
B1-2—Place dock upside down on a soft, flat surface (carpet/towel/ cloth) and attach the base by using the six screws provided.

Note: Hold the dustbin cover securely when upside down to prevent damage from falling.

B1-3—Connect the power cable to the dock, and keep the excess cable inside the storage slot.
B1-4—Place the dock on a hard and flat floor (wood/tile/concrete etc.), flat against a wall. Keep at least 0.3m (1 ft) of clearance on either side and 1 m (3 ft) both in front and above. Make sure the location has good WiFi for a better experience with the mobile app, and then plug it in.

B1-4-1-more than 0.3m (1ft)

B1-4-2-more than 1 m (3ft)

Notes:

• The status indicator light turns off automatically when the robot is charging.
  The status indicator turns red if an error occurs.
• Do not use without a dustbin cover or dust bag.
• Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
• Placing the dock on a soft surface (carpet/mat) may cause the dock to tilt over and cause problems docking and departing.
• Keep excess power cable inside the storage slot so that the robot will not get tangled in the cables, and the dock will not be dragged away or disconnect from the power supply.
• Keep the dock away from direct sunlight or anything that may block the dock location beacon; otherwise, the robot may fail to return to the dock.
• The Auto-Empty Dock recharges and empties. Store the standard robot dock before use. Failure to do so may cause issues returning to dock.
• Maintain the dock according to the maintenance instructions. Do not clean the dock with a wet cloth.

B2 Emptying

Auto-emptying will begin when the robot returns to the dock after cleaning. Press the button to trigger emptying manually. Press any button to stop emptying.

Notes:

• The status indicator light on the dock turns off automatically when the robot is charging.
• Do not use without dustbin cover or dust bag.
• Place the dock on a flat floor away from fire, heat, and water. Avoid narrow spaces or locations where the robot may be suspended in the air.
• Placing the dock on a soft surface (carpet/mat) may cause the dock to tilt over and cause problems docking and departing.
• Keep the excess power cable inside the storage slot so that the robot will not get tangled in the cables, and

the dock will not be dragged away or disconnect from the power supply.

• Keep the dock away from direct sunlight or anything that may block the dock location beacon; otherwise, the robot may fail to return to the dock.
• The Auto-Empty Dock recharges and empties. Store the standard robot dock before use. Failure to do so may cause issues returning to dock.
• Maintain the dock according to the maintenance instructions. Do not clean the dock with a wet cloth.
• Avoid frequent manual emptying.
  Images are for illustration purposes only and may not exactly represent the product.

B3 Powering on & Charging

Press and hold the ① button to power on the robot. Wait until the power light is steady, and then place the robot on the dock to charge. The robot is equipped with high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged during normal use.

Note: The robot may not turn on when the battery is low. In this case, place the robot directly onto the dock to charge.

B4 Using the mopping module

B4-1—Adjust the water flow

Slide the switch down to increase the water flow and up to decrease the water flow.

B4-2-Fill the water tank

Remove the water tank stopper, fill it with water, and close it.

B4-3—Install the mop cloth

Dampen the mop cloth and wring it until it

stops dripping. Insert it into the bottom along the attachment slot and stick it firmly in place.

B4-4—Install the mopping module

Slide the mopping module along the back of the robot as indicated by the arrow. A click indicates that it is locked in place.

Notes:

• To prevent excessive dirt buildup during first-time use, floors should be vacuumed at least three times before mopping.
• If carpets are present, draw No-Go Zones or Invisible Wall to prevent the robot going on them, or roll them up.
• To avoid water tank corrosion, do not use cleaning fluid or disinfectant.
• The mop cloth should be cleaned after 60 minutes of mopping to ensure water flow and cleaning performance.

B5 Remove the mopping module

When the robot returns to the dock after cleaning, press the latches on both sides, and slide the mopping module backwards to remove it.

Notes:

• Wash the mop cloth after each use, and regularly empty the water tank of unused water to prevent odor.
• Remove the mopping module when not mopping.

Connecting to the App

This robot supports both Roborock and Mi Home apps. Choose the one that best meets your needs.

1 Download App

Option 1: Search for "Roborock" in the App Store or Google Play or scan the QR code to download and install the app.

Option 2: Search for "Mi Home" in the App Store or Google Play or scan the QR code to download and install the app.

Reset WiFi

Press and hold the and buttons until you hear the "Resetting WiFi" voice alert. The reset is complete when the WiFi indicator flashes slowly. The robot will then wait for a connection.

Note: If you cannot connect to the robot due to your router configuration, a forgotten password, or any other reason, reset the WiFi and add your robot as a new device.

3 Add device

Open the Roborock App, tap the "Scan to Connect" button, or open the Mi Home app, tap "+" in the top right corner and add the device as instructed in the app.

Notes:

• The actual process may vary due to ongoing app updates. Follow the instructions provided in the app.
  Only 2.4 GHz WiFi is supported.
• If the robot waits more than 30 minutes for a connection, WiFi will be automatically disabled. If you want to reconnect, reset the WiFi before proceeding.

Instructions

On/Off

Press and hold the button to turn on the robot. The power indicator will turn on and the robot will enter standby mode. Press and hold the button to turn off the robot and complete the cleaning cycle.

Note: The robot cannot be turned off when it is being charged.

Starting Cleaning

Press the ① button to start cleaning. The robot will plan its cleaning route according to its scan of the room. It splits a room into zones, first draws out zone edges, and then fills the zone in a zigzag pattern. In so doing, the robot cleans all zones one by one, efficiently cleaning the house.

Notes:

• To allow the robot to automatically vacuum and return to the dock, start the robot from the dock. Do not move the dock during cleaning.
• Cleaning cannot start if the battery level is too low.
  Allow the robot to charge before starting the cleanup.
• If cleaning is completed in less than 10 minutes, the area will be cleaned twice.
• If the battery runs low during the cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left off.

Spot Cleaning

Press the button to start spot cleaning. Cleaning range: The robot cleans a 1.5m (4.9ft)× 1.5m (4.9 ft) square area centered on itself.

Note: After spot cleaning, the robot will automatically return to the starting point and enter Standby mode.

Pause

When the robot is running, press any button to pause it, press the button to resume cleaning, and press the button to send it back to the dock.

Note: Placing a paused robot on the dock manually will end the current cleanup.

Sleep

If the robot is paused for over 10 minutes, it will go to sleep, and the power indicator will flash every few seconds. Press any button to wake the robot up.

Notes:

• The robot will not go to sleep when it is charging.
• The robot will automatically shut down if left in sleep mode for more than 12 hours.

DND Mode

The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period. When DND mode is activated, the robot will not automatically resume cleanup, the power indicator light will dim, and the volume of the voice prompts will lower.

Child Lock

Press and hold the button to enable/ disable the child lock. You can also set it in the app. Once enabled, the robot will not react to button presses when it is stationary. When the robot is cleaning or docking, press any button to stop it.

Charging

After cleaning, the robot will automatically return to the dock to charge.

In Pause mode, press the button to send the robot back to the dock. The power indicator will pulse as the robot charges.

Note: If the robot fails to find the dock, it will automatically return to its starting location. Place the robot on the dock manually to recharge.

Error

If an error occurs, the power indicator will flash red and a voice alert will sound.

Notes:

• The robot will go to sleep automatically if left in a malfunctioning state for over 10 minutes.
• Placing a malfunctioning robot on the dock manually will end the current cleanup.

System Reset

If the robot does not respond when a button is pressed or cannot be turned off, reset the system. Press the Reset button, and the robot will reset automatically.

Note: After resetting the system, scheduled cleaning, WiFi, etc. will be restored to factory settings.

If the robot does not function properly after a system reset, switch it on. Press and hold the button and at the same time, press the Reset button until you hear the "Restoring factory settings" voice prompt. The robot will then be restored to factory settings.

Routine Maintenance

C1 Main Brushes

• Clean every 2 weeks and replace every 6-12 months.

C1-1—Main Brush Cover
C1-2-Latches
C1-3—Main Brush Bearing

C1-4—Main Brush

C1-5—Main Brush Caps

C1-6—Turn over the robot and press the latches to remove the main brush cover.
C1-7—Remove the main brush and pull out the main brush bearing.
C1-8—Pull out the main brush caps.
C1-9—After removing the tangled hair or dirt at both ends of the main brush, reinstall it, press on the main brush cover to lock it in place.

Notes:

• Main brush should be wiped down with a wet cloth and left to dry away from direct sunlight.
• Do not use corrosive cleaning fluids or disinfectants to clean the main brush.

C2 Side Brush

• Clean monthly and replace every 3-6 months.

• Unscrew the side brush screw.

• Remove and clean the side brush.

Reinstall the brush and tighten the screw.

Omnidirectional Wheel

• Clean as required.

C3-1— Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel.

Note:The omnidirectional wheel bracket cannot be removed.

C3-2—Rinse the wheel and the axle with water to remove any hair and dirt. Dry and reattach the wheel, pressing it firmly in place.

C4 Main Wheels

• Clean monthly.

Clean the main wheels with a soft, dry cloth.

C5 Dustbin and Washable Filter

• Clean every week and filter should be replaced every 6-12 months

C5-1—Press the dustbin latch and slide the dustbin backwards.
C5-2—Remove the washable filter and empty the dustbin.
C5-3—Fill the dustbin with clean water. Gently shake the dustbin, and then pour out the dirty water.

Note: To prevent blockage, only use clean water without any cleaning liquid.

C5-4—Rinse the washable filter repeatedly and tap it to remove as much dirt as possible.

Note: Do not touch the surface of the filter with your hands, brush, or hard objects to avoid potential damage.

C5-5—Leave the dustbin and the washable filter to dry and reinstall them.

C6 Robot Sensors

• Clean every month

Use a soft, dry cloth to wipe all sensors, including:

C6-1—Dock Locator
C6-2—Wall Sensor
C6-3—Four Cliff Sensors

C7 Mop Cloth

• Clean after each use and replace every 3 to 6 months

Remove the mop cloth from the mopping module. Wash and air dry the mop cloth.

Notes:

• After cleaning, always remove the mop cloth to prevent dirty water from leaching back into the clean water tank.
• A dirty mop cloth will compromise the washing performance. Clean it before use.

Filter Components

• Replace them every 1 to 3 months

C8-1—Mop Attachment Slot

1. Move your finger along the notch to remove each filter.
2. Insert new filter components and make sure they are properly installed.

Note: To ensure cleaning performance, replace the filter components every 1 to 3 months, depending on the water quality and how often you use the robot.

Dust Bag Replacement

Replace as required.

C9-1—Remove the dustbin cover vertically as shown.
C9-2— Lift the dust bag out of the dustbin and discard it.

Note: The dust bag handle seals the bag on removal to prevent dust leakage.

C9-3—Clean the filter with a dry cloth.
C9-4—Install a new dust bag in place along the slot and put the dustbin cover back.

Air Duct

• Clean as required.

C10-1—Unscrew the screws (10) and remove the cover.
C10-2—Wipe the air duct and cover with a dry cloth.
C10-3—Reinstall the cover and screw it back in place.

Charging Contact Areas

• Clean as required.

Use a soft dry cloth to wipe the charging contacts on the robot. Clean the dock location beacon, charging contacts, and electrode brushes on the dock.

Battery

The robot is equipped with a high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged during normal use.

Note: If the robot will be left unused for a long period, turn it off and charge it at least every three months to avoid battery damage caused by over-discharge.

Environmental protection description

The chemical substances contained in the built-in lithium-ion battery of this product can cause environmental pollution. Before disposing of this product, remove the battery. The battery should then be properly recycled either through local authorities or by providing the batteries to a battery recycling facility.

How to remove the battery:

Note: The following information is only suitable for the situation that the robot will be disposed of or its battery cannot function normally after recharging.

1. Operate the robot without connecting to the dock until it runs out of battery.
2. Turn off the robot.
3. Unscrew the battery cover.
4. Remove the battery cover.
5. Press the clip to pull out the battery connector.
6. Remove the battery.

Notes:

• Before removing the battery, make sure it is fully drained. Do not attempt to remove the battery if the robot is connected to the charging dock.
• Remove the entire battery pack. Avoid damaging the battery pack casing to avoid short-circuits or leakage of hazardous substances.
• In the event of accidental contact with battery fluid, rinse thoroughly with water and seek immediate medical care.

Basic Parameters

Robot

Model	Q50ULE
Battery	14.4V/5200mAh (TYP) lithium-ion battery
Rated Input	20V ≈ 1.2A
Charging Time	< 6 hours

Note: The serial number is on a sticker on the underside of the robot.

Auto-Empty Dock

Model	AED06LRR, AED07LRR
Rated Input Voltage	120V~
Rated Frequency	50-60Hz
Rated Input (Dust Collection)	9.5A
Rated Input (Charge)	0.5A
Rated Output	20V ≈ 1.2A
Charging Battery	14.4V/5200mAh(TYP) lithium-ion battery

Common Issue

Problem	Solution
Unable to power on	·Battery low. Put the robot on the dock and charge it before use. ·Battery temperature too low or too high. Only use the robot within the range of 4-40°C (39.2-104°F).
Unable to charge	·If the dock is not receiving power, check that both ends of the power cable are properly connected. ·If the contact is poor, clean the charging contacts of the dock and the robot. ·Confirm that the dock indicator is on.
Slow charging speed	·To maintain the battery life, the robot automatically reduces the charging speed when it is charged in an environment at a high or low temperature. ·Charging contacts dirty. Clean them with a dry cloth.
Unable to return to dock	·There are too many obstacles near the dock. Move it to an open area. ·The robot is too far from the dock. Place it closer and retry.
Abnormal behavior	·Restart the robot.
Noise during cleaning	·The main brush, side brush, or main wheel may be jammed. Turn off the robot and clean them. ·The omni-directional wheel is jammed. Use a screwdriver to remove it for cleaning.
Poor cleaning performance and/or leaking dust	·The dustbin is full and needs emptying. ·The filter is blocked and needs cleaning. ·The main brush is tangled up and needs cleaning.
Unable to connect to WiFi	·WiFi disabled. Reset the WiFi and try again. ·Poor WiFi signal. Move the robot to an area with good WiFi reception. ·Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry. ·Current device not supported. Find the supported models in the app. ·Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock Customer Service for help with troubleshooting.

Common Issue

Problem	Solution
Scheduled Cleaning is not working	·Battery low. Scheduled Cleaning can only begin when the battery level is above 20%.
Is power always being drawn when the robot is on the dock?	·The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low.
Does the robot need to be charged for at least 16 hours for the first three uses?	·No. The lithium battery has no memory effect. The robot can be used any time after it has been fully charged once.
No or little water during washing	·Check whether there is water in the water tank; adjust up the water flow; wash the mop cloth; replace the filter; check the manual for instructions on how to correctly install the mop.
Too much water during washing	·Make sure that the water tank lid is properly installed; adjust down the water flow; make sure that the filter is properly installed.
Cleaning does not resume after recharging	·Make sure that the robot is not in DND mode. DND mode will prevent auto top-up. If the robot is placed manually on the dock before it is recharged automatically, it will not be able to continue cleanup.
The robot cannot return to the dock after spot cleaning or when it has been moved manually	·After spot cleaning or a significant position change, the robot will re-generate themap. If the dock is too far away, the robot may not be able to return for recharging and must be placed on the dock manually.
The robot begins to miss certain spots	·The wall sensor or cliff sensors may be dirty. Clean them with a soft, dry cloth.

Common Issue

Problem	Solution
Red LED indicator on the Auto-Empty Dock	·The dustbin cover is not in place. Check and correct installation. ·The fan is not operating properly. Potentially due to overheating protection resulting from frequent starting and stopping. Unplug the power cable and try again after 30 minutes. ·Voltage error. Check that local voltage meets the requirements listed on the dock.
Reduced emptying performance or unusual noise when emptying	·The main brush or main brush cover is not properly installed. Check and correct installation. ·The filter, air duct, suction inlet, air inlet, or dustbin is blocked. Clean to remove blockages.
Auto-emptying does not start when the robot returns to the dock	·Auto-emptying is disabled. Check in-app settings. ·Dustbin cover is not in place. Check and install. ·Auto-emptying will not be triggered if the robot is moved to the dock manually. Start emptying manually. ·Auto-emptying will not be triggered if the robot returns to the dock without cleaning. ·The robot will not auto-empty after returning to the dock in Do Not Disturb (DND) mode. Adjust cleaning or DND duration, or start emptying manually. ·The battery level is lower than 10%. Charge the robot until the battery reaches 10%.
The robot cannot return to the dock or cannot be charged	·The dock is surrounded by obstacles. Clear any obstacles around it or move it to an open area as recommended in the User Manual. ·The dock is not connected to a power supply. Make sure the power cable is securely plugged in and power is on. ·Poor contact. Clean charging contacts.

François

Robotic Vacuum Cleaner

Product Model: Q50ULE

Manufacturer: Beijing Roborock Technology Co., Ltd.

Address of Manufacturer: Room 1001, Floor 10, Building 3, Yard 17, Anju Road,

Changping District, Beijing, P.R. China

For more product information, visit our website: www.roborock.com

For after-sales support, contact our support team at:

[e-mail] (United States/Canada/Non-Europe)

1-855-960-4321 (United States only)

1-833-421-1915 (Canada only)