TM-J7200 - Multifunction thermal printer EPSON - Free user manual and instructions

USER MANUAL TM-J7200 EPSON

Describes features of the product.

Setup

Describes setup and installation of the product and peripherals.

Advanced Usage

Describes advanced usage methods for the product.

Application Development Information

Describes how to control the printer and necessary information when you develop applications.

Handling

Describes how to handle the product.

Appendix

Describes general specifications and character code tables.

Cautions

• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
  The contents of this document are subject to change without notice. Please contact us for the latest information.
• While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Trademarks

EPSON is a registered trademark of Seiko Epson Corporation.

Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.

Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation in the United States and/or other countries.

All other trademarks are the property of their respective owners and used for identification purpose only.

ESC/POS® Command System

Epson ESC/POS is a proprietary POS printer command system that includes patented or patent-pending commands. ESC/POS is compatible with most Epson POS printers and displays.

ESC/POS is designed to reduce the processing load on the host computer in POS environments. It comprises a set of highly functional and efficient commands and also offers the flexibility to easily make future upgrades.

© Seiko Epson Corporation 2017. All rights reserved.

For Safety

Key to Symbols

The symbols shown below are used in this manual in order to ensure safety and proper use of this product and to prevent danger to customers and other persons, and property damage. The symbols indicate the precaution levels as described below. Be sure that you completely understand their meaning before reading this manual.

WARNING	You must follow warnings carefully to avoid serious bodily injury.
CAUTION	Provides information that must be observed to prevent damage to the equipment or loss of data. ·Possibility of sustaining physical injuries. ·Possibility of causing physical damage. ·Possibility of causing information loss.
CAUTION	Provides information that must be observed to avoid damage to your equipment or a malfunction.
NOTE	Provides important information and useful tips.

Cautions on Installation

CAUTION

·Do not install/store the product in an unstable location or in a location subject to vibration from other devices. Equipment may fall or collapse, causing breakage and possible injury. ·Do not install the product in a location exposed to oily smoke or dust, or in a humid location. Doing so may cause electric shock or fire. ·Place this product near a wall outlet where the plug can be easily unplugged. ·Use this product in the environment described in this manual. Failure to do so may damage the product or cause injuries. (See "Product Specifications" on page 95.)

Cautions on Power Supply

WARNING

• Be sure to use the specified AC adapter. Connection to an improper power source may cause fire. (See "Product Specifications" on page 95.)
• Do not allow dust or foreign materials to adhere to the power plug. Accumulated dust or foreign material may cause electric shock or fire.
• Insert the power plug securely into the socket. Failure to insert the plug securely may cause electric shock or fire.
• For the power cable, use either the included one or a designated one that meets the relevant safety standards of the area where you plan to use it.
• Do not use it for any device other than the designated device.

• Do not use a damaged power cable. Doing so may cause electric shock or fire. Contact qualified service personnel for advice if the power cable is damaged. Observe the following points so as not to damage the power cable:

• Do not modify the power cable.

• Do not place heavy objects on the power cable.
• Do not forcibly bend, twist or pull the power cable.

• Do not locate the power plug near a heating device.

• Do not hold the power plug with a wet hand. Doing so may cause electric shock.

• Do not connect too many power cables to one outlet. Doing so may cause fire.
• Disconnect the power plug from the outlet on a periodical basis, and clean the areas around and between the blades. Leaving the power plug connected to the outlet for a long period of time may cause dust to accumulate on the blade root, resulting in a short-circuit or fire.
• Hold the plug and do not pull the cable when disconnecting the power plug from the outlet. Pulling the cable may damage the cable or deform the plug, causing electric shock or fire.

CAUTION

• To ensure safety, unplug this product before leaving it unused for an extended period.

Cautions on Handling

WARNING

·Do not use this product in a location with volatile substances such as alcohol or paint thinner, or near fire. Doing so may cause electric shock or fire. ·Shut down the product immediately if it produces smoke, a strange odor, or unusual noise. Continued use may cause electric shock or fire. Immediately unplug the product when a fault or other problem occurs, and contact qualified service personnel. ·Shut down the product immediately if water or other liquid spills into this product. Continued use may cause electric shock or fire. Immediately unplug the product and contact qualified service personnel. ·Never disassemble or repair this product. Tampering with this product may result in injury or fire. ·Do not use this product in an environment where inflammable gas or explosive gas may exist. Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so may cause fire. ·Do not connect cables in ways other than those mentioned in the manual. Doing so may cause fire. (See "Connecting the AC Adapter" on page 30, "Connecting the Printer to the Host Devices" on page 34.) ·Do not connect a telephone line to the drawer kick connector or the DM-D connector; otherwise the printer and the telephone line may be damaged. ·Do not connect a LAN cable to the DM-D connector; otherwise the connected device may be damaged. ·Do not connect a telephone line to the drawer kick connector; otherwise the printer and the telephone line may be damaged. ·Do not touch the areas inside the product other than those mentioned in this manual. Doing so may cause electric shock or burns. ·Do not insert metal or flammable materials, or allow them to fall into the product. Doing so may cause electric shock or fire.

CAUTION

·Do not allow anyone to stand or place heavy objects on top of this product. Equipment may fall or collapse, causing breakage and possible injury. ·Install the cables and optional products in the proper direction according to the proper procedures. Failure to install correctly may cause fire or injury. Follow the instructions in this manual to install them properly. (See "Connecting the AC Adapter" on page 30, "Connecting the Printer to the Host Devices" on page 34.) ·Before moving the product, shut down and unplug the product, and make sure that all the cables are disconnected. Failure to do so may damage a cable, causing electric shock or fire. ·Do not store or transport the product in a tilted, standing or upside-down position. Doing so may cause the ink to leak.

Cautions on the Ink Cartridge

CAUTION

• The usable ink cartridges vary depending on the product. Use an ink cartridge that matches your printer.
  (See "Product Specifications" on page 95, "Ink cartridge" on page 111.)
• Do not touch the IC chip on the cartridge. Doing so may cause operating/printing malfunction.
• This product uses ink cartridges equipped with an IC chip that monitors the amount of ink used by each cartridge. Cartridges are usable even if they are removed and reinstalled. However, if an ink cartridge in which little amount of ink remains is removed and reinstalled, it may not be usable. Some ink is consumed each time cartridges are installed because the product automatically checks their reliability.
• Since ink cartridges are designed to stop the operation before ink runs out completely to maintain the quality of the print head, some ink remains in the used ink cartridge.
• Ink is also consumed during head cleaning maintenance.
• Do not turn off the product or open the Front cover while charging Ink Power LED is flashing. Opening the cover may cause the ink to be recharged, resulting in more ink being consumed. Also, it may cause printing malfunction.
• Do not disassemble the ink cartridge. Doing so may cause ink to adhere eyes and skin.
• Do not disassemble and remodel the ink cartridge. Doing so may cause printing malfunction.
• Use of an old ink cartridge may result in reduced print quality. Use it up within six months after opening the package. The usage period for ink cartridges is printed on the packaging of individual ink cartridges.
• If ink contacts your skin, eyes, or mouth, take the following actions.
• When it gets onto your skin, immediately wash the area with soap and water.
• When ink gets into your eyes, immediately flush them with water. Leaving the ink as is may result in bloodshot eyes or mild inflammation. If something is wrong, immediately consult with a doctor.
• When ink gets into your mouth, immediately spit it and consult with a doctor.
• There may be some ink around the ink supply port on the removed ink cartridge. Take care so that it does not stain the desk or other surface.
• Do not remove the ink cartridge, except when you replace it.
• Do not open the ink cartridge package until you are ready to install it in the product.
• Do not shake the ink cartridge too hard. The ink cartridge may leak if you shake it around too much or push the sides strongly.
• Do not allow foreign objects to fall into the cartridge installation section. Doing so may cause printing malfunction. Remove any object that might have fallen into the installation section, taking care not to damage the section.
• When ink is charged for the first time (right after purchase), ink is consumed for filling the print head nozzle (ink discharge holes) to get ready for printing. That is why the number of the printable sheets may be fewer than for the cartridges to be installed later.
• Dispose the ink cartridges properly following the law or regulations of your country and area.
• If you turn the power off the product using the power switch, the print head is automatically capped, which prevents the ink from drying. After installing the ink cartridges, be sure to turn the power off using the power switch when you are not using the product. Do not pull out the power plug or trip the breaker while the power is on.
• Keep ink cartridges out of the reach of children.
• A cool and dark place is recommended to store ink cartridges.
• If the ink cartridge is stored in a cold place for a long period of time, let it warm up at least 3 hours before using it.
• If moving or transporting the product after the ink cartridges are installed, leave them installed during the moving or transporting process.

Restriction of Use

When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/precision devices, etc., you should use this product only after giving consideration to including fail-safes and redundancies into your design to maintain safety and total system reliability. Because this product was not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment, main communication equipment, nuclear power control equipment, or medical equipment related to direct medical care, etc., please make your own judgment on this product's suitability after a full evaluation.

About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of POS systems and development and design of printer applications for developers.

Manual Content

The manual is made up of the following sections:

Chapter 1 Product Overview

Chapter 2 Setup

Chapter 3 Advanced Usage

Chapter 4 Application Development Information

Chapter 5 Handling

Chapter 6 Troubleshooting

Appendix Product Specifications

Character Code Tables

Contents

For Safety 3

Key to Symbols 3
Cautions on Installation 3
Cautions on Power Supply. 4
Cautions on Handling 5
Cautions on the Ink Cartridge 6

■ Restriction of Use 7

About this Manual 8

Aim of the Manual 8
Manual Content. 8

Contents. 9

Product Overview 13

■ Features 13

Product Configurations 15

Models. 15
Accessories 15

Part Names and Functions 16

Front Side 16
Control panel. 17
Rear Side Connectors 18
Online and Offline. 19

Status and Errors 20

■ NV Memory (Non-Volatile Memory) 22

NV Graphics Memory 22
User NV Memory 22
Memory Switches 22
Maintenance Counter 22

Setup. 23

■ Installing the Printer 23
Notes for when installing the device 23
■ Removing the Protective Materials and Tape 24
Changing the Roll Paper Width 26
Adjusting the Roll Paper Near-End Sensor 28
- Connecting the AC Adapter 30
■ To install the AC Adapter (only for the TM-J7700) 31
- Connecting the Printer to the Host Devices 34
- Connecting the Cash Printer 35
Required specifications of cash drawers 35
Connecting the drawer kick cable. 36
■ Installing the Customer Display 37
■ Attaching the Power Switch Cover 38

Advanced Usage 39

■ Software Settings 39
Software Setting Mode Functions 40
■ Network Settings 41
Setup methods 43
Flow of Setup 43
Setup using EpsonNet Config (Web version) 44
Setup using arp/ping commands 45
MAC Address Confirmation. 45
Ethernet setting mode 46
Setting/Check Modes 47
Self-test Mode 49
NV Graphics Information Print Mode 53
Customize Value Setting Mode 54
Ethernet Setup Mode 56
Hexadecimal Dumping Mode 57
■ Printing a Status Sheet 58
Printing method 58
■ EpsonNet Config (Web Version) 59
Information Menu 59
Configuration Menu 60

Application Development Information 63

Controlling the Printer 63

ESC/POS 63

■ Software. 64

Development Kit 64

Drivers 64

Utilities 65

Download 65

■Turning off the Printer without Using the Power Switch 66

■ Printing Barcodes/2-dimensional Symbols 67

Notes on printing barcodes 67

Notes on printing 2-dimensional symbols 68

Handling 69

■ Installing/Replacing the Roll Paper 69

Notes on Use 72

Inserting Slip Paper 73

Notes on Use 74

■ Installing/Replacing the Ink Cartridge 75

Notes on Use 77

■ Removing Jammed Paper 79

For roll paper. 79

For slip papers 80

■ Test Printing 81

■ Cleaning the Printer. 82

Cleaning the Printer Case. 82

Cleaning the Print Head. 82

Preparing for Transport. 83

Troubleshooting 85

■ Error LED is On/Flashing 86

■ Ink LED is On/Flashing 87

Ink LED is flashing 87

Ink LED is on. 87

■ Print Quality Problem 88
Misaligned print position 88
Print result on slip paper is skewed. 88
Missing print data. 88
Paper gets dirty/stained with ink 88
■ When slip paper is set, paper is discharged resulting an error 89
Setting slip paper does not start printing 90
Cut sheet LED is flashing continuously. 90
Cut sheet LED repeats a double-flashing pattern 90
Cut sheet LED is off 90
■ Paper jam 90
■ Printing from the computer is disabled/Printing was suddenly disabled 91
Printer is offline 91
Reconnect the printer and the computer 91
Check installation of printer driver 91
■ Power does not turn on 92
"A maintenance part must be replaced." is printed 92

Appendix 93

■ Specifications of Interface and Connector 93

USB Interface 93
Ethernet Interface 94
■ Product Specifications 95
Printing Specifications 97
Character Specifications 100
Paper Specifications 102
Printable Area. 104
Printing and Cutting Positions. 107
Electrical Characteristics 107
Environmental Conditions 108
External Dimensions 109
Ink cartridge 111

■ Character Code Tables. 112

Product Overview

This chapter describes features of the product.

Features

This product is a high-end POS ink jet printer that can print on both receipt paper (roll paper) and slip paper.

Printing

• Can print on both roll paper and slip paper
• 600-dpi high-quality fine printing
• Achieves super-fast printing at approx. 23.2 lps (76 mm 2.99" paper width). [lps: lines per second] For the print speed, see "General Print Speed" on page 98.

Ink cartridge

• Uses pigment ink with compared with Dye ink resistance to light and water.
• The ink-low detection function notifies you when it is nearly time to replace the ink cartridge by flashing the Ink LED.

Handling

• Easy drop-in roll paper loading.
• Uses the wide slip entrance and mechanical form stopper to enable stable slip printing.

Software

• Based on the ESC/POS Command System.
• Printing of various types of bar codes, GS1-DataBar, and 2-dimensional symbols (PDF417, QR code, MaxiCode, Composite Symbology, Aztec Code, DataMatrix) is supported.
• A maintenance counter function is supported.
• Various language support. (Code Page)
• Windows utility for printer setup (TM-J7200 TM-J7700 Utility, TM-J7200 TM-J7700 Printer Model Setting Utility) is provided.
• Printer driver is provided. (EPSON Advanced Printer Driver, EPSON OPOS ADK, EPSON OPOS for .NET, EPSON JavaPOS)

Environment

• Low noise printing, ideal for use in quiet environments.
• Ink jet printer that can print on normal paper at a low running cost.

Others

• Can be equipped with an Epson customer display. (DM-D110 and DM-D210 only)
• Can be equipped with the cash drawer.

Product Configurations

Models

TM-J7200
TM-J7700

Accessories

Included

• Roll paper (Paper width 76mm {2.99")}
  Dedicated ink cartridge SJIC33P(K)
• Setup Guide and sheets
• Manual CD
  Power switch cover
• AC adapter PS-180
• AC cable
• USB cable

• Power source fixing plate × 1 (Screw × 2 )

• For TM-J7700 only

Consumables

• Ink cartridge SJIC33P(K)

Part Names and Functions

Front Side

1	Roll paper cover	Open this cover to install/replace the roll paper.
2	Front cover	Open this cover to install/replace the ink cartridge.
3	Control panel	For details on LED, see "Control panel" on page 17.
4	Power Switch	Turns the printer on/ off.

Control panel

1	Power LED	Lights up when the printer is turned on. Flashes during head cleaning and other operations such as when turning the printer on/off.
2	Error LED	Lights up when the printer is offline due to the following conditions. ·The ink cartridge is not installed or requires replacement. ·The roll paper has run out. ·The Front cover/Roll paper cover is open. ·During power-on initialization. ·During power-off processing. ·When the printer is waiting for printing or insertion of another slip to be printed while the printer is waiting for removal of a slip paper. Off when the printer is online. Flashes when an error occurs. (See "Error LED is On/Flashing" on page 86.)
3	Cut sheet LED	Lights up when slip paper (cut sheet) is selected as the print sheet. Off when roll paper is selected as the print sheet. Flashes when the printer is in the slip paper insertion or removal waiting state.
4	Paper LED	Lights up when the roll paper has run out or is near the end.
5	Ink LED	Lights up when the ink cartridge is not installed or requires replacement. Off when the ink cartridge is installed and there is sufficient ink. Flashes when the ink is low.
6	Feed Button	Press this button to feed the roll paper or slip paper. Paper cannot be fed using this button in the following cases: ·The Front cover/ Roll paper cover is open. ·Printer is in the slip paper insertion or removal state. ·When head cleaning is being performed or an error has occurred with any sheet selected.
7	Cleaning Button	Press this button for more than three seconds to perform head cleaning.

Rear Side Connectors

1	DM-D connector	For connecting the customer display. Be careful not to insert a telephone jack (RJ11) or the modular cable of the cash drawer into the DM-D connector. Doing so could damage the printer or the drawer.
2	Drawer kick connector	For connecting a modular cable for the cash drawer.
3	Power supply connector	For connecting the power cable.
4	USB connector (Type B)	For connecting a USB cable.
5	Ethernet connector	For connecting a LAN cable. Be careful not to insert a telephone jack (RJ11) or the modular cable of the cash drawer into the Ethernet connector. Doing so could damage the printer or the drawer.

Online and Offline

Online

When the product is ready for normal printing, it is "online".

Offline

The printer automatically goes offline under the following conditions:

• While the printer power is turning on/off

• When any of the following covers are opened:

• Roll paper cover

• Front cover

While paper is fed using the Feed button
- When the printer stops printing due to a paper end (when the paper out detector detected the paper out)
- When no ink cartridge is installed
- When it is time to replace the ink cartridge
- During the print head cleaning
- When an error has occurred

Status and Errors

The status of the printer is indicated by lit and flashing LEDs.

CAUTION

You cannot print when an error has occurred.

NOTE

You cannot identify the error by the flashing patterns of the LEDs. Develop the application so that users can identify the error description and check the solutions.

O: OFF

ON

: Flashing

(x): Flashing x times

• : Changes depending on whether or not paper is detected.

	Power LED	Error LED	Cut sheet LED	Paper LED	Ink LED	Printer Status
Non-Error	●	○	-	-	-	Online
	◇	●	○	○	○	During Power Off Sequence
	◇	-	○	-	-	While initializing after turning on the power
	●	○	-	-	-	Pushed for feeding
	●	●	-	●	-	Roll paper cover open while not printing
	●	●	-	-	-	Front cover open while not printing
	●	○	-	●	-	Roll paper near-end
	●	●	-	●	-	No roll paper
	●	○	●	-	-	Printing on Slip
	●	○	◇	-	-	Waiting for Slip insertion
	●	-	◇(2)	-	-	Removal for Slip ejection
	●	-	-	-	◇	Ink Status: Ink low
	●	●	-	-	●	Ink Status: Ink replace
	◇	○	-	-	-	During Ink Cleaning
	◇	-	-	-	-	During network startup when the power is turned on. *When LED indicator when I/F starting is enabled, it links to printer status.
Error	●	●	-	-	-	Roll paper cover open error. Auto Recoverable errors
	●	○(1)	-	-	-	Autocutter error
	●	○(2)	-	-	-	Carriage detection error
	●	○(4)	-	-	-	Cut sheet error
	●	○(6)	-	-	-	Roll paper cover open error
	●	○	-	-	-	Unrecoverable Errors CAUTION: Turn off the power immediately when an unrecover-able error occurs. If the same error occurs again even after turning the power back on, contact qualified service personnel for advice.

• : Changes depending on whether or not paper is detected.

NV Memory (Non-Volatile Memory)

The printer's NV memory stores data even after the printer power is turned off. NV memory contains the following memory areas for the user:

• NV graphics memory
• User NV memory
• Memory switches
• User-defined page
• Maintenance counter

CAUTION

As a guide, NV memory rewriting should be used 10 times or less a day.

NV Graphics Memory

Graphics, such as shop logos to be printed on receipts, can be registered.

To register graphics, use the TM-J7200 TM-J7700 Utility.

To check the registered graphics, use the TM-J7200 TM-J7700 Utility or the NV graphics information print function for printing.

NOTE

For information about how to use the NV graphics information print mode, see "NV Graphics Information Print Mode" on page 53.

User NV Memory

You can store and read text data for multiple purposes, such as for storing a note including customizing or maintenance information of the printer.

Memory Switches

With the memory switches, which are software switches for the printer, you can configure various settings of the printer. For information about the memory switch, see "Software Settings" on page 39.

Maintenance Counter

With this function, printer information, such as the number of lines printed, the number of autocuts, and printer operation time after the printer starts working, is automatically stored in printer's memory. You can read the counter information to use it for periodical checks or part replacement.

NOTE

You can also check the length of paper feed and number of times of autocutting with the TM-J7200 TM-J7700 Utility.

Setup

This chapter describes setup and installation of the product and peripherals.

Installing the Printer

Notes for when installing the device

• On an area larger than the bottom surface of the product.
• In a location free of vibration and impacts.
• In a location that is firm, stable, and horizontal.
• In a location where a dedicated power outlet is available.
• In a location where you can set and remove paper without difficulty.
• In a location with sufficient space around the printer to allow for installation of accessories, replacement of consumable products, and daily cleaning.
• In a location that meets the conditions listed in the specifications.

Removing the Protective Materials and Tape

Protective materials and tape are applied for protection against impacts during transportation. Remove them before installation.

NOTE

The Protective materials and packaging box will be required for future transportation. Keep them in a safe place.

TM-J7200

TM-J7700

Changing the Roll Paper Width

This printer allows for the paper width of the roll paper to be changed. It can be selected from four types: 57.5 mm 2.26" , 69.5 mm 2.74" , 76 mm 2.99" , and 82.5 mm 3.25" . (The default is 76 mm 2.99" .)

Follow the procedure below to change the paper width.

NOTE

• When changing the paper width, be sure to change the setting for the paper width by using the TM-J7200 TM-J7700 Utility or customize value. (See "Customize Value Setting Mode" on page 54)
• Do not change to wider paper width after using a narrower paper width. The autocutter blade may be worn and may not be able to cut cleanly.

1 Make sure the printer is turned off.
2 Open the Roll paper cover by pressing the cover open button.
3 Remove the screw holding the roll paper guide located on the left side of the roll paper holder.

4 Change the location of the roll paper guide to match the paper width to select the required paper width. Align the upper and lower grooves, and confirm that the protrusion is inserted in the hole on the bottom.

Use the removed screw to affix the guide.

Adjusting the Roll Paper Near-End Sensor

Adjust the roll paper near-end sensor in the following situations:

• To adjust the detection position according to the thickness of the roll paper core that is used
• To adjust the detection position for remaining roll paper amount

CAUTION

• The near end cannot be detected precisely, because the core shape varies slightly with each roll paper.
• In order for the roll paper near-end sensor to correctly detect the amount of paper remaining, use roll paper with an inner core diameter of 10mm0.39" or larger.
• If the roll paper is loose due to the paper quality, false detections could occur.

Use the following procedure to adjust the roll paper near-end sensor.

1 Open the Roll paper cover, and remove the roll paper.
2 Loosen the adjustment screw fastening the sensor.
3 Set the position of the sensor by moving the its tab.

NOTE

The remaining roll paper amount will change depending on the slit location on the tab.

Slit location on the tab		Remaining roll paper amount
	#4	Approx. 5 mm {0.20"}
	#3	Approx. 7 mm {0.28"} (Default setting)
	#2	Approx. 8.5 mm {0.33"}
	#1	Approx. 10 mm {0.39"}

4 Tighten the adjustment screw.
After completing the adjustments, check that the detection lever operates smoothly.

Connecting the AC Adapter

WARNING

• Be sure to use the specified AC adapter [PS-180 (model: M159E)]. Connection to an improper power source may lead to equipment damage, fire, or electric shock.
• Should a fault ever occur, immediately turn off the power to the printer and unplug the AC cable from the socket.

CAUTION

Use the AC cable provided with this printer.

Connect the AC Adapter by following the procedure below.

For the TM-J7700, you can connect an AC adapter to the underside of the printer. Follow the instructions to install it properly. (See "To install the AC Adapter (only for the TM-J7700)" on page 31)

Confirm that the power switch is off.

Firmly insert the DC connector of the AC adapter into the DC-in ("24V") connector of the printer.

Firmly insert the AC cable connector into the AC port of the AC adapter.

Firmly insert the plug into a grounded wall outlet.

Set the AC adapter so that its label side is facing down.

To install the AC Adapter (only for the TM-J7700)

Follow the procedure below to install the AC Adapter.

NOTE

Perform the following when installing the AC adapter.

• Be sure to use a dedicated AC adapter [PS-180 (model: M159E)].
• Install the AC adapter so that its label can still be seen after it is attached.
• Use a straight plug for the AC inlet side of the power cable. If you do use an L-shaped plug, install the printer near the power outlet and be sure that the plug can be easily disconnected.
• Be sure to thoroughly read and understand the information on the label of the AC adapter (rating, Warning/Cautions) before installing it to the printer unit.

1 Turn the printer over.
2 Bundle the DC cable of the AC adapter as shown in the illustration. The dimensions show are approximate and for use only as a rough guide.

3 Set the bundled part of the DC cable into the empty space inside the printer indicated by the circle. Insert the DC cable next to the two posts on the bottom of the printer to securely store the adapter.

4 Place the AC adapter into the printer with the label side facing up.

5 Align the depressions on the power source fixing plate with the hook protrusions on the main unit and gently push the plate to install.

6 Use the included screws (× 2) to attach the fixing plate.

7 Connect the DC cable of the AC adapter to the power supply connector ("24V") and connect the AC cable to the AC adapter.

8 Turn the printer right side up and connect the AC cable plug to a power outlet.

Connecting the Printer to the Host Devices

Connect the interface cable to be used to the connector on the rear side of the printer.

(See "Rear Side Connectors" on page 18.)

Connect the cable to be used to either the USB type-B connector or Ethernet connector.

CAUTION

When using a USB cable, pass the cable through the wire saddle to prevent accidental disconnection.

TM-J7200

Wire saddle

TM-J7700

Wire saddle

Connecting the Cash Printer

CAUTION

• Two driver transistors cannot be energized simultaneously.
• Leave intervals longer than 4 times the drawer driving pulse when sending it continuously.

Required specifications of cash drawers

Specifications of drawers differ depending on manufacturer and/or model. When you use a drawer other than specified, make sure its specification meets the following conditions.

Otherwise, devices may be damaged.

• The load, such as a drawer kick solenoid, must be connected between pins 4 and 2 or pins 4 and 5 of the drawer kick connector.
• When the drawer open/close signal is used, a switch must be provided between drawer kick connector pins 3 and 6.
• The resistance of the load, such as a drawer kick solenoid, must be 24 or more or the input current must be 1A or less.
• Be sure to use the 24V power output on drawer kick connector pin 4 for driving the equipment.

Drawer Connection Diagram

Connecting the drawer kick cable

WARNING

• Use a shielded cable for the drawer kick cable.
• When using cash drawer, make sure to use the correct connector pin (pin 4) for powering the cash drawer. Please see the "Drawer Connection Diagram" on page 35.
• Do not insert a telephone line into the drawer kick connector.

Doing so may damage the telephone line or printer.

Connect the drawer kick cable to the drawer kick connector by pressing firmly until the connector clicks into place.

Installing the Customer Display

A customer display and DP-502 (customer display fixing plate) can be installed.

For details, refer to DM-D110/DM-D210 Technical Reference Guide.

2

Attaching the Power Switch Cover

Attach the Power switch cover to prevent accidental operation of the power switch. Insert a sharp-pointed object into one of the holes on the Power switch cover to turn the power on or off accordingly. Use a sharppointed object to detach the cover.

WARNING

Unplug the product immediately if an accident occurs with the Power switch cover attached. Continued use may cause fire or shock.

Install the cover as shown in the illustration below.

Advanced Usage

Software Settings

With the memory switches and customized values, which are software settings for this printer, you can set the various functions.

For an outline of the functions, see the following section. Use the Software Setting Mode to set the memory switches.

Item\Method		TM-J7200 TM-J7700 Utility for Windows	Software Setting Mode
Memory Switches	Auto line feed	✓	✓
	Handshaking (Condition for BUSY)	✓	-
	Connect to Customer Display	✓	-
	Autocutter Operation	✓	-
	Setting the conditions that cancel the receive buffer BUSY state	✓	-
	Number of characters per line on a slip	✓	-
	Number of characters per line on roll paper	✓	-
	Roll paper cover open during printing	✓	-
	Right margin of the slip *1	✓	-
	Bottom margin of the slip *2	✓	-
Customized Values	Paper width	✓	✓
	Command execution during offline	✓	✓
	LED indicator when I/F starting	✓	✓
	Method for canceling recoverable error	✓	-
Logo		✓	-
IP Address Config		✓	-
DNS Config		✓	-
Certificate Config		✓	-
SSL/TLS Config		✓	-
Ethernet Config		✓	-
SNMP Config		✓	-
Timeout Config		✓	-
IP/Port Filter Config		✓	-
Administrator Name and Location		✓	-

1: This appears only for TM-J7700.
2: This appears only for TM-J7200.

NOTE

For information about how to use the software setting mode, see "Customize Value Setting Mode" on page 54.

Software Setting Mode Functions

Auto line feed

Always disabled (Default setting)
Always enabled

Paper width

• 58 mm
• 70 mm
• 76 mm (Default setting)
• 82.5 mm

Command execution during offline

• Enabled
• Disabled (Default setting)

LED indicator when I/F starting

• Enabled
• Disabled (Default setting)

Autocutter Operation

• Enabled (Default setting)
• Disabled

Network Settings

The following explains the procedure for network settings in order to connect the product to your network.

Articles	Parameters	Default	TM-J7200TM-J7700 Utility		Web Browser		Status Sheet
			Reference	Setting	Reference	Setting	Reference
IP Address		(192.168.192.168) *	Yes	Yes	Yes	Yes	Yes
Subnet Mask		(255.255.255.0) *	Yes	Yes	Yes	Yes	Yes
Default Gateway Address		(0.0.0.0) *	Yes	Yes	Yes	Yes	Yes
Acquiring the IP Address	Manual/ Auto(DHCP)	Auto(DHCP)	Yes	Yes	Yes	Yes	Yes
APIA	Enable/ Disable	Disable	Yes	Yes	Yes	Yes	No
ARP + Ping	Enable/ Disable	Disable	Yes	Yes	Yes	Yes	No
Administrator Name	(Up to 255 characters)	'' (no value)	Yes	Yes	Yes	Yes	No
Location/ Person	(Up to 255 characters)	'' (no value)	Yes	Yes	Yes	Yes	No
Password	(Up to 20 characters)	"epson"	No	Yes	No	Yes	No
Standard Community Name	(read only)	"public"	No	No	Yes	No	No
Community Name (read only)	(Up to 31 characters)	'' (no value)	Yes	Yes	Yes	Yes	No
Community Name (read/write)	(Up to 31 characters)	'' (no value)	Yes	Yes	Yes	Yes	No
IP Trap1	Enable/ Disable	Disable	No	No	Yes	Yes	No
IP Trap2	Enable/ Disable	Disable	No	No	Yes	Yes	No
Community Name(IP Trap #1)	(Up to 31 characters)	'' (no value)	No	No	Yes	Yes	No
Community Name(IP Trap #2)	(Up to 31 characters)	'' (no value)	No	No	Yes	Yes	No
IP Trap#1 Address	-	0.0.0.0	No	No	Yes	Yes	No
IP Trap#2 Address	-	0.0.0.0	No	No	Yes	Yes	No
Socket Timeout	1-300sec /0 (no timeout)	90 sec	Yes	Yes	Yes	Yes	No
Time Server Status	Success / Failure / Invalid	Invalid	Yes	Yes	Yes	Yes	Yes
Time Server Address	-	0.0.0.0	Yes	Yes	Yes	Yes	No

• Default value when "Acquiring the IP Address" is set to "Manual".

Setup methods

When you use "Acquiring the IP Address" for Auto (DHCP), you do not need to set the IP address. When you set the IP Address manually, follow one of the methods below.

There are three methods for set up.

Method 1: Setup using TM-J7200 TM-J7700 Utility

This method involves installation of the TM-J7200 TM-J7700 Utility to the computer for setup.

Setup is easiest when performed using a USB connection. Setup from an existing computer connected to the network is also available.

Download TM-J7200 TM-J7700 Utility from the Epson website.

Method 2: Setup using EpsonNet Config (Web version)

This method involves opening the Web application equipped in the printer from a Web browser to perform settings.

Because you specify the printer's IP address to open it, you need to set your computer to the same network segment as the printer.

Method 3: Setup using arp/ping commands

This method involves setting the printer's IP address in the setting computer's arp/ping commands, then using the setting tool to change the other settings.

The setting computer must be in the same segment as the printer. Also, settings can be done only when the printer's arp+ping IP setting is set to Enable.

Use TM-J7200 TM-J7700 Utility for settings other than the IP address.

Flow of Setup

Setup using EpsonNet Config (Web version)

Follow the steps below to start up EpsonNet Config (Web version), and check or change the settings.

CAUTION

• When setting up using the EpsonNet Config (Web version), you need to set the network settings for the device to the same network segment as the printer you want to connect to.
• The default setting uses an IP address for the printer provided by a DHCP server. Since you cannot complete setup if there are conflicting IP addresses on the network, make sure that there are no other devices on the network that conflict with the IP address provided by the DHCP server. If a DHCP server is not available, a fixed IP address (192.168.192.168) is set approximately one minute after turning on the printer. Also, if the Ethernet cable is not connected, connect the Ethernet cable and then run this process.
• When DHCP is enabled, the provided IP address is printed automatically. However, if the Ethernet cable is not connected, printing is not performed.

1 Connect the setting computer and the printer to the same network.

2 Perform network settings on the computer so that it is in the same segment as the printer's IP address.

Subnet mask: Same subnet mask as the printer

IP address: Same segment (same network address) as the printer, different host address

Check the values set in the printer on the status sheet.

E.g.)

	Printer	Setting computer
Subnet mask	255.255.255.0	255.255.255.0
IP address	192.168.192.168	192.168.192.2

3 Start up your Web browser and input the printer's IP address into the address field.

E.g.) http://192.168.192.168

NOTE

Under default settings, when you access EpsonNet Config (Web version) from your browser, an authentication warning message may be displayed.

4 Input your user name and password on the authentication window.

Input "epson" for both the user name and password. You can change the password in the [Optional] setting menu, under [Password].

5 Change the settings based on the network setting information you received from the network administrator.

Select an item from [Configuration] and change the setting.

After changing the necessary parameters, click the [Send] button.

The changes are sent to the printer.

7 Click the [Reset] button on the Web page displayed after sending.

The sent contents are enabled.

Depending on the changes, such as the IP address, the connection with the setting computer may be cut and the EpsonNet Config (Web version) window may not be displayed. To reconnect, you need to set the network settings of the setting computer to the same network segment as the printer for which settings were changed.

Setup using arp/ping commands

You can change the printer's IP address by changing the ARP table (table of IP address and MAC addresses) managed by the OS on the setting computer.

Check that the setting computer is connected to the network in the same segment as the printer, and that the arp+ping IP setting for the printer is set to Enable. (The factory default is Disable.)

You can check the printer settings on the status sheet.

1 Delete the IP address you want to set to the printer from the ARP table.

arp -d (IP address)

E.g.) arp -d 192.168.0.10

2 Add the printer's MAC address and the IP address you want to set to the ARP table.

arp -s (IP address) (MAC address)

E.g.) arp -s 192.168.0.10 00-26-AB-7B-00-00

3 Execute the ping command and enable settings.

ping (IP address you want to set)

E.g.) ping 192.168.0.10

When a message like "Reply From 192.168.0.10: Bytes=32 Time < 10ms TTL=255" is displayed, the IP address setting is complete.

Use TM-J7200 TM-J7700 Utility or EpsonNet Config (Web version) for settings other than the IP address.

MAC Address Confirmation

You can check the printer's MAC address using the following procedures.

• Printing the status sheet
• A printer self-test
• Using a Web browser to confirm (EpsonNet Config (Web version) function)

Ethernet setting mode

This function initializes Ethernet interface settings.

Follow the procedure below for initialization.

1 With the Front cover/ Roll paper cover closed, turn the printer power on while pressing the Feed button until printing of the printer status starts.
After the printer status is printed, press the Feed button until printing of the instructions for operation method starts.
3 After the instructions for operation are printed, briefly press the Feed button three times.
4 Then, press and hold the Feed button until Ethernet setting mode starts.
5 The printer prints the setting instructions. Perform settings in accordance with the instructions.
6 After finishing the setting, turn off the printer.

Setting/Check Modes

As well as print mode, the following modes are also provided for making various printer settings and checking items.

• Self-test mode
• NV graphics information print mode
• Customize Value settings mode
• Ethernet setup mode
• Hexadecimal dumping mode

The self-test mode or hexadecimal dumping mode is selected depending on the operation performed when the power is turned on.

NV graphic information print mode, and Customize Value settings mode are selected depending on the Feed button operation performed during a self-test.

In 1 and 2, the following guidances are printed, the Paper LED flashes, and instructs the user's operations.

1. Continuing self-test guidance

Select Modes by pressing Feed Button.

Continue SELF-TEST: Less than 1 second

Mode selection : 1 second or more

2. Mode selection guidance

Mode Selection

Modes

0: Exit and Reboot Printer
1: NV Graphics Information
2: Customize Value Settings
3: Ethernet Setup
4 or more: None

Select Modes by executing following procedure.

step 1. Press the Feed button less than 1 second as many times as the selected mode number.

step 2. Press Feed button for 1 second or more.

Self-test Mode

You can check the following items using the self-test.

Product name
- Firmware version
- Product serial number
- Interface information
- Buffer Capacity
- Handshaking Operation (busy condition)
- Customer Display
- Resident fonts
Power On Status
- Paper Roll Width
- Characters Per Line
- Installed device
- Maintenance counter information (number of times of autocutting)
- Nozzle Check Pattern

Self-test is printed on roll paper or slip paper.

Roll paper

Follow the steps below.

1 Close the Front cover/ Roll paper cover.
2 Turn the power on while pressing the Feed Button. Continue holding the Feed Button until the printer begins feeding roll paper.

The printer status is printed on the roll paper.

3 Briefly press the Feed button (less than one second) to continue the self-test.

The printer prints a rolling pattern on the roll paper, using the built-in character set.

After "" completed "" is printed, the printer initializes and switches to normal print mode.

Self-test print result

Slip paper

Follow the steps below.

NOTE

• The self-test on the slip paper will print in all columns, regardless of the slip paper width. Using a slip paper narrower than the print width of all columns will result in printing running over and making the platen dirty. Use a slip paper 85 ~mm 3.35" wide or wider.
• Set the roll paper even when performing the self-test for slip paper.

1 Close the Front cover/ Roll paper cover.
2 Turn the power on while pressing the Cleaning Button. Continue holding the Cleaning Button until the printer begins feeding roll paper.

The Cut sheet LED begins flashing.

3 Set the slip paper to begin printing the printer status on the slip paper.
After printing the current printer status, the printer ejects the slip paper and then transfers to the next slip paper insertion standby. Set the slip paper to begin the test print.
After a set of test characters, *** completed *** is printed and the self-test ends. After the initialization process, the printer enters the normal print mode.

Self-test print result

```bash

!/$$&*(+)++, -/0123456789: <=?@ABCDEFGHIJKLMNOPRSTUVWXYZ[ ] _ ' abcdefghijklmnlo'

!#$&(+)++, -/0123456789: <=?ABCDEFGHIJKLMNOPRSTUVWXYZ[ ] _ ' abcdefghklkmnop' !$$&(+)++, -/0123456789: <=?ABCDEFGHIJKLMNOPRSTUVWXYZ[ ] _ ' abcdefghklkmnop' %$()++, -/0123456789: <=?ABCDEFGHIJKLMNOPRSTUVWXYZ[ ] _ ' abcdefghklkmnop' $&&(+)++, -/0123456789: <=?ABCDEFGHIJKLMNOPRSTUVWXYZ[ ] _ ' abcdefghklkmnop' %$(*)++, -/0123456789: <=?ABCDEFGHIJKLMNOPRSTUVWXYZ[ ] _ ' abcdefghklkmnoprs

*** completed ***

NV Graphics Information Print Mode

Prints the following NV graphic information registered to the printers.

• Capacity of the NV graphics
  Used capacity of the NV graphics
  Unused capacity of the NV graphics
  Number of NV graphics that are registered
• Key code, number of dots in X direction, number of dots in Y direction to be defined.
• NV graphics data

NOTE

For details on NV graphics, see "NV Graphics Memory" on page 22.

Follow the steps below.

After running a self-test, hold down the Feed button for at least one second, and then select the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

2 After briefly (less than one second) pressing the Feed button once, hold it down for at least one second, to print the NV graphics information.

After information printing, the Mode selection guidance is printed again.

3 To finish, turn off the power, or select "Exit and Reboot Printer".

Customize Value Setting Mode

You can confirm and set the printer's memory switches and customized values.

Item	Confirm	Set
Autocutter	✓	✓
Auto line feed	✓	✓
Paper width	✓	✓
Command execution during offline	✓	✓
LED indicator when I/F starting	✓	✓
Printer Model Setting Information	✓	-

NOTE

• For details on the memory switches and customized values, see "Software Settings" on page 39.
• Settings for Printer Model Setting Information are specified by using the "TM-J7200/TM-J7700 Printer Model Setting Utility". See "Utilities" on page 65.

Follow the steps below.

1 After running a self-test, hold down the Feed button for at least one second to enter the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

2 Briefly press the Feed button three times (less than one second), hold it down for at least one second to enter the Software settings mode (Customized value setting).

The Software setting mode guidance is printed, and the Paper LED flashes.

Customize Value Settings

Modes

0:Exit
1: Print Current Settings
2: Autocutter
3: Auto Line Feed
4: Paper Width
5: Other Settings

Select Modes by executing following procedure.

step 1. Press the Feed button less than 1 second as many times as the selected mode number.
step 2. Press Feed button for 1 second or more.

3 After briefly pressing the Feed button (less than one second) for the number of times shown in the print result, hold down the button for more than one second to select the setting items.

The setting selected as the setting item, the current settings and default settings are printed.

Depending on the setting item, you may need to continue selecting the setting item before the settings are printed.

For details on setting items, see "Software Settings" on page 39.

4 Select a setting by briefly pressing the Feed button (less than one second) for the number of times applicable to the setting, and then hold down the button for more than one second to confirm your selection.

After saving the settings, the Software setting mode guidance is printed, and the Paper LED flashes.

5 To close Software setting mode, turn off the printer, or select "Exit" to return to Mode selection guidance, and then select "Exit and Reboot Printer".

NOTE

• To select 0 as the item number, hold down the Feed button until printing starts.
• If the button is pressed a number of times that is not displayed by the Setup guidance, the operation is invalid and the same guidance is printed.

Ethernet Setup Mode

This mode restores the Ethernet interface settings to the factory-default settings.

Follow the steps below.

After running a self-test, hold down the Feed button for at least one second to enter the Mode selection.

The Mode selection guidance is printed, and the Paper LED flashes.

2 Briefly press the Feed button three times (less than one second), hold it down for at least one second to enter the Interface Setup mode.

The guidance is printed.

3 Briefly press the Feed button once (less than one second), hold it down for at least one second. (Hold down the Feed button until the message of Resetting to Factory Default is printed.)

Hexadecimal Dumping Mode

In hexadecimal dumping mode, data from the host device is printed in hexadecimal numbers and characters. By comparing the print outs and the program, you can check whether or not data is being sent to the printer correctly.

NOTE

• When there are no characters that correspond to the print data, ". ." is printed.
• If you press the Feed button when there is less than one line of print data, one line is printed.
• During hexadecimal dumping mode, applications that check the printer status may not operate correctly. The printer only returns the status for the "Real-time transmission status" command.

Follow the steps below.

1 Open the Roll paper cover while the Front cover is closed.
2 While pressing the Feed button, turn on the printer. (Hold down the Feed button until the Error LED turns on.)
3 Close the Roll paper cover.

From this point, all data received by the printer is printed in the corresponding hexadecimal numbers and ASCII characters.

Example of printing in hexadecimal dumping mode:

Hexadecimal Dump To terminate hexadecimal dump, press FEED button three times. 1B21001B260240401B69.！..&. @ @i 1B25011B6334001B3031.%..c4..01 4142434445464748494AABCDEFGHJ *** completed ***

4 To close hexadecimal dumping mode, turn off the printer after printing is complete, or press the Feed button for three times.

Printing a Status Sheet

By printing a status sheet, you can check the following network-related information:

• MAC address
• Physical Layer settings
• Connection status
  Network firmware version
• IP address setting method
• IP address, subnet mask, default gateway
• NTP server connection information
• Time of internal settings

Printing method

Follow the procedure below to print a status sheet.

1 Check that the printer is on.
2 Open the Roll paper cover.
Hold down the Feed button for at least three seconds.

Paper LED starts flashing.

4 Close the Roll paper cover. The status sheet is printed. After printing, the printer returns to the standard mode.

*** Ethernet Interface ***

Ethernet Status

MAC Address

Physical Layer

: Auto-negotiation

Link Status

:Connect

Network

Soft Version

TCP/IP

Acquiring

:Auto

IP Address

Subnet Mask

Default Gateway

APIA

: Disable

ARP+Ping

:Enable

Other Status

TimeServer

Invalid

Date/Time

:2016/01/01 00:00:00

EpsonNet Config (Web Version)

This section explains items that can be displayed in the Web application EpsonNet Config (Web version) built into the TM-J7200/TM-J7700, as well as items that can be set.

Information Menu

On the Information menu, you can check the following settings. For the details of each protocol or the settings other than the Information menu, check the Configuration menu.

Basic Information

You can check the items below.

(Administrator name, installation location, MAC address, software version, printer model name, printer status)

TCP/IP

You can confirm TCP/IP protocol IP address settings.

SNMP

You can confirm SNMP protocol settings.

Bonjour

You can confirm Bonjour protocol settings.

Time Setting

You can confirm SNTP protocol time server settings.

Timeout

You can confirm LPR/Port9100 protocol Timeout duration settings.

Configuration Menu

On the Configuration menu, you can check and set the following items.

Ethernet

You can check and set the communication standard.

(Auto / 10Base-T Half Duplex / 10Base-T Full Duplex / 100Base-Tx Half Duplex / 100Base-Tx Full Duplex)

Security

SSL/TLS

You can check and set the SSL/TLS.

• Selection of the server certificate type (Self-Signed Certificate / CA-Signed Certificate1 / CA-Signed Certificate2 / CA-Signed Certificate3)
• Encryption strength setting (Medium / Low / High)
• Setting for automatic redirect from HTTP to HTTPS (Enable / Disable)
• Confirmation of each certificate

Authentication

Certificate List

You can check the following items for certificates.

• Self-Signed Certificate setting
• CA-Signed Certificate settings 1 to 3
• CA Certificate settings 1 to 10

Certificate Import

You can check and set the following items for certificate imports.

• File format settings (PEM/DER Certificate / Password Protected PKCS#12 Certificate)
• File name input

• Password input

• If you import and select an invalid certificate, you will no longer be able to start up EpsonNet Config (Web version).

In that case, use TM-J7200 TM-J7700 Utility to select a certificate other than the invalid one (for example, a Selfsigned Certificate), and import the correct certificate with EpsonNet Config (Web version) again.

TCP/IP

IP v4 Address

This sets the IP address when setting the manual.

• Setting for IP address acquisition method (Manual / Auto)
• IP address setting
• Subnet mask address setting
• Default gateway address setting
• APIPA setting (Enable / Disable)
• ARP+Ping setting (Enable / Disable)

DNS/DDNS

This sets the DNS server address (IPv4).

• Setting for automatic acquisition of the DNS server address (Disable / Enable)
  DNS server address setting

This sets the host name and domain name.

• Setting for automatic acquisition of the host name and domain name (Disable / Enable)
• Host name input
• Domain name input
• Setting of the function for registering the network I/F address in the DNS server (Disable / Enable)

SNMP

Community

This sets the community name used in notifications. You can set up to 16 ASCII characters.

• Read Only community name fixed as "public" * Cannot be changed
• Read/Write community name input

IP Trap

This sets the IP trap.

IP Trap1

• Trap setting (Disable / Enable)
• Trap address setting
• Community name input

IP Trap2

• Trap setting (Disable / Enable)
• Trap address setting
• Community name input

Bonjour

This sets Bonjour.

• Bonjour setting (Disable / Enable)
• Name input for when using Bonjour *
• Printer name setting for when using Bonjour *
• Installation location input
• You can use upper and lower case alphabet characters, numerals and hyphens, however, only use upper and lower case alphabet characters for the initial character.

Time Setting

You can check and set the time server.

• Use of time server (Disable / Enable)
• Time server address setting
• Time setting for refresh interval (Can be set between 1 min to 10,080 min) - Default is 60 min.
• Time difference settings

Timeout

This sets the timeout time for printing.

• LPR time-out setting - Default is 90 sec.
• RAW (Port9100) time-out setting - Default is 90 sec.

Certificate Import

NOTE

Enable the time server when using a certificate.

Make the following settings in the Authentication - Certificate Import menu.

1 Set the file type of certificate.
2 Specify the certificate file to import.
3 If the file type of certificate is PKCS#12, enter the password.
4 Click [Import].

Application Development Information

This chapter describes how to control the printer and gives information useful for printer application development.

Controlling the Printer

The printer supports the following command systems:

• ESC/POS

Users can control the printer by using the aforementioned commands, or the following development kits or drivers.

EPSON OPOS ADK
- EPSON OPOS ADK for .NET
- EPSON JavaPOS ADK
- EPSON Advanced Printer Driver
EPSON TM Virtual Port Driver

ESC/POS

ESC/POS is the Epson original printer command system for POS printers and customer display. With ESC/POS commands, you can directly control all the TM-J7200/TM-J7700 printer functions, but detailed knowledge of printer specifications or combination of commands is required, compared to using drivers and applications.

For detailed information about ESC/POS commands, see the Product Specifications. Product Specifications is available after contracting the non-disclosure agreement with Epson. For details, please contact the selling agency.

Software

The following software is provided for application development.

Development Kit

Software	Description
EPSON OPOS ADK	This OCX driver can control POS peripherals using OLE technology. *Because controlling POS peripherals with original commands is not required on the application side, efficient system development is possible.
EPSON OPOS ADK for .NET	The OPOS ADK for .NET is a POS industry standard printer driver compatible with Microsoft POS for .NET. It allows you to develop applications that are compatible with the UPOS (Unified POS) specification. When developing applications, use a separate development environment such as Microsoft Visual Studio .NET.
EPSON JavaPOS ADK	JavaPOS is the standard specification which defines an architecture and device interface (API) to access various POS devices from a Java based system. Using JavaPOS standard API allows control with Java based applications of functions inherent to each device. A flexible design with Java language and JavaPOS enables many different types of computer systems, such as stand alone or network configuration, to use a same application. You can use JavaPOS to build applications and drivers independently of platforms. This allows flexible configurations using thin clients to meet the system requirements.

*: OLE technology developed by Microsoft divides software into part blocks. The OPOS driver is presupposed to be used with a development environment, such as Visual Basic, unlike ordinary Windows printer drivers. It is not a driver to be used for printing from commercial applications. You can acquire documents regarding the UnifiedPOS from the following link. https://nrf.com/resources/retail-technology-standardst/unifiedpos

Drivers

Software	Description	Operating environment
EPSON Advanced Printer Driver	In addition to ordinary Windows printer driver functions, this driver has controls specific to POS. The Status API (Epson original DLL) that monitors printer status and sends ESC/POS commands is also attached to this driver.	Windows
EPSON TM Virtual Port Driver	This is a serial/parallel-USB/LAN conversion driver to make an Epson TM/BA/EU printer connected via USB or LAN accessible from a POS application through a virtual serial or parallel port. It allows you to directly control devices connected via USB or LAN with ESC/POS commands without making changes in the POS application that controls devices connected via a serial or parallel interface.	Windows

Utilities

Software	Description	Operating environment
TM-J7200 TM-J7700 Utility	A utility for checking and changing various printer settings. Use this utility to:Check the current settingsStoring LogosSet printing controlSet IP AddressSet DNSSet CertificateSet SSL/TLSSet EthernetSet SNMPSet TimeoutSet BonjourSet Time ConfigurationSet IP/Port FilterSet Administrator Name and LocationSave/restore settingsTest operation	Windows
Deployment Tool	Use to make network and printer settings simultaneously. Allows you to make settings efficiently at the time of introducing TM printers for the first time, or when configuring multiple TM printers at the same time.	Windows
Monitoring Tool	Use to check a list of status for the Epson printers connected to the network.You can also update certificates for multiple printers used for WPA-Enterprise in a batch.	Windows
TM-J7200/TM-J7700 Printer Model Setting Utility	This tool allows you to change the model name for the TM-J7200 to TM-J7000II and TM-J7000, and TM-J7700 to TM-J7500II and TM-J7500.	Windows
TM-J7200 TM-J7700 Firmware Updater	Use this tool to update the printer's firmware.An executable file and the firmware are packaged together.	Windows

Download

You can obtain software and manuals from one of the following URLs.

For customers in North America, go to the following web site and follow the on-screen instructions.

http://www.epson.com/support/

For customers in other countries, go to the following web site:

http://download.epson-biz.com/?service=pos

Turning off the Printer without Using the Power Switch

If turning off the printer without using the power switch, send the command to execute the power-off sequence. If the power-off sequence is not executed, cleaning will be performed the next time the printer is turned on, thus consuming ink, and if the printer is not used for over two weeks, the nozzles may become clogged and will not recover.

Printing Barcodes/2-dimensional Symbols

To print barcodes/2-dimensional symbols with this product, the following methods are available:

• Printing after preparing graphic data of the barcode/2-dimensional symbol using the application.
• Printing by using the barcode fonts installed on the printer. For details about how to use the fonts, refer to the printer driver manual.

Notes on printing barcodes

When printing barcodes with this product, note the following points:

• We recommend using the barcodes with the height of 33mm1.30" or less. If the height of barcodes is more than 33mm1.30" , quality for scanning barcodes may decline. After printing barcodes, make sure they can be scanned correctly using a barcode scanner.
• When scanning barcodes, be aware that the recognition rate may vary based on the paper material and the performance of the scanner.
• When printing barcodes, we recommend also using HRI characters.
• Because the recognition rate for barcodes may vary based on the performance of the barcode reader, considerations should be taken so that the system can also be input HRI characters for processing if the barcode cannot be recognized.
• If printing a ladder barcode, it is recommended to set the minimum module width to 0.423mm 0.02" or the element width to 3 or more.
• Do not use a ladder barcode on a slip paper.
• A quiet zone (left or right-side space area, determined by the bar code specifications) must be ensured by the user for barcode printing.

Notes on printing 2-dimensional symbols

When printing 2-dimensional symbols with this product, note the following points:

• We recommend using the 2-dimensional symbols with the height of 33mm1.30" or less. If the height of symbols is more than 33mm1.30" , quality for scanning symbols may decline. After printing 2-dimensional symbols, make sure they can be scanned correctly using a barcode scanner.
• When printing 2-dimensional symbols, it is recommended to set the height of 1 step of the symbol to 3-5 times the width of one module, and the total height of the code should be about 5mm0.20" or more.
• When using a page mode that includes a 2-dimensional symbol, the printer uses normal mode and unidirectional direction for all passes that include the 2-dimensional symbol. Because the print density changes midway, we recommend printing all pages in normal mode.
• If printing a 2-dimensional symbol with a 90^ or 270^ orientation, it is recommended to set the minimum module width to 0.423 ~mm 0.017" or the module width to 3 or more.
• The PDF417 quiet zone (left and right, upward and downward space areas for symbols determined by the PDF417 symbol specifications) must be ensured by the user.

Handling

This chapter describes basic handling of the printer.

Installing/Replacing the Roll Paper

CAUTION

• Be sure to use roll paper that meets the specifications.
• Do not use thermal paper.
• Be careful not to insert your fingers into the paper exit. The cutter blade is installed inside the paper exit and you might be injured.

NOTE

Do not open the Roll paper cover during printing or paper feeding.

Follow the procedure below to install or replace paper:

1 Make sure the printer is turned on.
2 Open the Roll paper cover by pressing the cover open button.

3 Remove the used roll paper core if there is one.
4 Put the roll paper inside the printer in the correct direction as shown in the illustration below.

Before closing the cover, pull out the leading edge of the roll paper and align the mark as shown in the illustration below.

6 Close the Roll paper cover.

The printer will automatically feed the roll paper to remove any slack in the paper.

Notes on Use

• The emergency cutter on the roll paper exit section is only for cutting paper. Be careful, as touching the blade may result in injury.
• When the Roll paper cover is open, it is possible to touch the fixed blade and revolving blade of the autocutter. The part is only for cutting paper. Be careful, as touching the blade may result in injury.
• The paper ejection slot contains the cutter blades. Do not insert your fingers, as doing so may result in injury.
• When the Roll paper cover is open, do not touch the plastic gears on the left side, and do not apply a force that may disfigure them.
• If a paper jam occurs, do not forcefully pull the paper or use tools, but open the Roll paper cover and manually remove the paper.
• Do not open the cover during operation. (It may cause a paper jam.)

Inserting Slip Paper

NOTE

• Be sure the paper is flat, without curls, folds, or wrinkles.
• Use only single sheet paper. Do not insert any multiple sheet paper, as this may cause a paper jam.
• Pressure sensitive copy paper cannot be used because the printer is an inkjet printer.
• Roll paper must be installed evenly for printing on slip paper in order to prevent paper jams.

Follow the procedure below to insert slip paper:

1 Make sure the printer is turned on.

NOTE

Confirm that the Cut sheet LED is turned off or flashing continuously when inserting slip paper.

2 Set the paper so that the right edge of the paper contacts the paper guide on the right and insert the slip paper. Refer to the label affixed to the printer.

TM-J7200

TM-J7700

3 The Cut sheet LED turns on when slip paper is being printed. After printing has been completed and the slip paper has been discharged, the Cut sheet LED repeats a double-reflecting pattern.

NOTE

If the next print data is sent before printed paper is removed, the printer goes offline, causing the Error LED to turn on.

4 Remove the slip paper. After approximately one second, the status of the Cut sheet LED changes as follows.

Next print data	LED status
If there is no next data	OFF
If there is next data	Flashing

NOTE

Confirm that the Cut sheet LED is not repeating a double-flashing pattern when inserting the next slip paper.

If the next slip paper is inserted while the Cut sheet LED is repeating the double-FLASHING pattern, Removal for Slip ejection is not cancelled even if the printed paper is removed. For this reason, printing will not start even if the next print data arrives. When this occurs, remove the inserted paper, and confirm that the Cut sheet LED is turned off or flashing continuously before inserting the paper again.

Notes on Use

• Be sure to align slip papers with the right-side guide and form stopper when setting them. If the paper is inserted at an angle, the slip detection (TOF: Top of Form, BOF: Bottom of Form sensors) cannot operate properly and the paper cannot be clamped. Also, let go of the paper quickly once it is clamped by the printer.
• Remove the printed slip paper and then set the next slip paper for printing. If you do not remove the printed slip paper first, the printer cannot recognize that the sheet has been removed and does not move onto the next operation.
• The slip section of this printer uses ink jet printing, and cannot be used with pressure-sensitive forms.
• The slip section of this printer is only for use with single-sheet paper. Do not insert multi-part forms, as they may cause paper jams.

Installing/Replacing the Ink Cartridge

Install/Replace the ink cartridge by following the procedure below.

1 Make sure the printer is turned on.
2 Make sure the Ink LED is on or flashing.
3 Pull the handle to open the Front cover

4 During replacement, remove the used ink cartridge.

Do not put your fingers inside the ink cartridge compartment or you may be injured by a sharp or protruding part.

5 Shake the ink cartridge package three or four times before opening it.

6 Insert a new ink cartridge from the top and push it firmly but gently until it clicks into place.

7 Push down the tab in the direction of the arrow before closing the Front cover.

8 Close the Front cover.

The Ink LED will now turn off.

When the ink cartridge is installed for the first time, the Power LED flashes and initial ink charging starts.

CAUTION

Never open any cover on the printer or turn off the printer during ink charging (while the Power LED is flashing). Doing so during ink charging will consume a large amount of ink, which may require replacement of the ink cartridge before completion of charging.

NOTE

The ink cartridge included in the product package is used for initial ink charging. The printer uses ink to prepare for printing when the ink cartridge is installed for the first time.

It takes at least two minutes to charge ink. The ink charging time varies depending on the conditions.

When ink charging completes, the Power LED changes from flashing to on.

Perform a test print to check if printing is performed properly. (See "Test Printing" on page 81.)

Notes on Use

• Be sure to keep the ink cartridge out of the reach of children. Be sure not to swallow any ink.
• Do not disassemble the ink cartridge or attempt to refill or replace the ink. Doing so could cause ink to leak or damage the printer.
• Be careful when handling the ink cartridge, as any ink that gets on your clothing may cause a permanent stain.
• Do not press on the supply section of the ink cartridge, as doing so may cause ink to leak.
• Do not touch the ink supply section of an ink cartridge that has been installed then removed, as some ink might be stuck on it. Also, be careful where you place it.
• Do not touch the plate on the ink cartridge. The ink cartridge may no longer operate properly.
• The ink cartridge holder in the printer which stores the ink cartridge contains a needle for supplying ink to the printer, which has ink on it. Do not insert your finger or the like, as it will get dirty.

• Do not remove the ink cartridge from the printer except when replacing it.

• Unnecessarily opening or closing the Front cover except for replacement causes unnecessary ink consumption and can significantly harm the print life of the ink cartridge.

• Use up an ink cartridge within half a year of installing it. When a significant amount of time passes since it was opened, the ink cartridge may not be used to print properly.
• Use up the ink cartridge by the date printed on its individual box or on the ink cartridge itself.
• The ink inside the ink cartridge may freeze if left at temperatures of -20^ (-4.0^) or lower, but it can be used after thawing and reaching 10^ (50^) or higher.
• When printing on water-repellent paper such as art paper, the ink may dry very slowly and smear. Use paper that does not cause smearing.
• Do not transport an ink cartridge that is in use by itself, as transporting it while it is not installed in the printer may cause ink to leak.
• Do not apply strong shocks or vibrations to the ink cartridge.
• Ink life varies based on the printer usage and the printed contents.
• We recommend using genuine Epson ink cartridges. Using ink cartridges not manufactured by Epson may cause the product to not function properly, such as causing unrecoverable damage to the printer or print quality.
• Be sure to use ink cartridges with the specified model number. Using ink cartridges other than those specified may cause ink leaks or negatively affect printing.
• Do not apply petroleum benzine, paint thinner, toluene, or ketone-based solvents to the ink cartridge, as they may cause deformation or damage to the plastic components.
• Dispose of ink cartridges in accordance with all national and local laws, ordinances, and regulations.
• Because it takes a long time (approx. 2 minutes) to complete the ink loading when beginning to use the printer (initial loading), never turn off the power during loading (when the Power LED is flashing, until it turns on). (Be careful as turning off the power during ink loading causes the ink loading process to be performed again from the start, resulting in a significant waste of ink.)
• Ideally, the ink loading when beginning to use the printer (initial loading) should be performed with the printer itself (without performing an interface reset).
• Do not perform unnecessary manual cleaning other than when print problems occur.
• While the Power LED is flashing, the printer is performing cleaning or ink loading. Do not open the Roll paper cover or turn off the power switch.

Removing Jammed Paper

CAUTION

When a paper jam occurs, never pull out the paper forcibly.

For roll paper

Follow the steps below if the roll paper is jammed.

1 Turn off the printer.
2 Open the Roll paper cover.

3 Remove the paper causing the paper jam.

4 Set the roll paper again and close the cover.

For slip papers

Follow the steps below if the slip paper is jammed.

1 Turn off the printer.
2 Open the Front cover.
3 Remove the paper causing the paper jam.

4 Close the Front cover.

Test Printing

You can perform printer status printing using the self-test to check if any print errors, such as dot drop-outs, are occurring.

You can use the nozzle check pattern which is printed to check whether the nozzle is clogged.

Follow the procedure below to perform the self-test.

1 Make sure the printer is turned off.

2 Turn the power on while pressing the Feed Button. Continue holding the Feed Button until the printer begins feeding roll paper.

The printer status is printed on the roll paper.

3 Check the printed nozzle check pattern.

If the pattern is printed normally, all the lines are printed properly as shown in the left figure below.

Perform head cleaning if there are any broken or unprinted lines due to nozzle clogging, as shown in the right figure below.

Cleaning the Printer

Cleaning the Printer Case

Be sure to turn off the printer, and wipe the dirt off the printer case with a dry cloth or a damp cloth. Be sure to unplug the AC cable while cleaning.

Never clean the product with alcohol, benzine, thinner, or other such solvents.

Doing so may damage or break the parts made of plastic and rubber.

Cleaning the Print Head

Perform head cleaning if the print result is not normal as shown in the illustration below.

ABC ABC

• Head cleaning takes one to two minutes. Do not open any cover or turn the power off during head cleaning.
• Do not press the Cleaning button unless there is a problem with print quality. Unnecessary head cleaning will waste ink.

Follow the procedure below to perform head cleaning.

1 Make sure the printer is turned on.
2 Press the Cleaning button more than 3 seconds. The Power LED flashes and head cleaning begins.

When head cleaning is complete, the Power LED turns off and the printer can perform normal printing. Perform a test print to check if printing is performed properly. (See "Test Printing" on page 81.)

Preparing for Transport

Follow the procedure below to transport this printer.

1 Remove the roll paper.

NOTE

Leave the ink cartridge in the printer. Transporting the printer with the ink cartridge removed can result in dot dropout or ink adhering to the inside of the case.

2 Turn off the printer.
3 Check that the Power LED is off.
4 Disconnect the power cable and all other cables.
5 Attach the protective materials and affix tape as shown in the figure below. TM-J7200

TM-J7700

6 Wrap the printer with protective cushioning material to prevent any impacts during transport.

Keep the printer upright and horizontal while packing and transporting it.

NOTE

Reshipping it can result in dot dropout. Perform head cleaning if dot dropout occurs. (See "Cleaning the Print Head" on page 82.)

Troubleshooting

This chapter describes the actions to take when a trouble occurs.

Trouble	Reference
Error LED is on/flashing	See page 86.
Ink LED is on/flashing	See page 87.
Print quality problem	See page 88.
When slip paper is set, paper is discharged, resulting in an error	See page 89.
Setting slip paper does not start printing	See page 90.
Paper jam	See page 90.
Printing from the computer is disabled/Printing was suddenly disabled	See page 91.
Power does not turn on	See page 92.
"A maintenance part must be replaced." is printed.	See page 92.

Error LED is On/Flashing

Automatically Recoverable Errors

Error	Error description	Error LED flash code	Recovery measure
Roll paper cover open error (When automatic recovery is selected*)	The Roll paper cover is open during roll paper print operation.	LED ON LED OFF	Automatically recovers when the Roll paper cover is closed.

*: Selected by the memory switch.

Recoverable Errors

Error	Error description	Error LED flash code	Recovery measure
Roll paper cover open error (When possible error recovery is selected*)	The Roll paper cover is open during roll paper print operation.	LED ON LED OFF Approx. 320 ms	Close the Roll paper cover, turn the power on to recover.
Autocutter error	The autocutter does not operate properly.	LED ON LED OFF Approx. 320 ms	Remove the jammed paper or foreign matter in the printer, close the Roll paper cover, turn the power on to recover.
Carriage error	The carriage home position cannot be detected. Alternatively, the carriage does not operate properly.	LED ON LED OFF Approx. 320 ms	Remove the jammed paper or foreign matter in the printer, close the Front cover, turn the power on to recover.
Cut sheet error	The cut sheet cannot be fed.	LED ON LED OFF Approx. 320 ms	Remove the jammed paper or foreign matter in the printer, close the Front cover, turn the power on to recover.

*: Selected by the memory switch.

Unrecoverable Errors

Error	Error description	Error LED flash code
Unrecoverable errors	An unrecoverable error has occurred. CAUTION: Turn off the power immediately when an unrecoverable error occurs. If the same error occurs again even after turning the power back on, contact qualified service personnel for advice.	LED ON → Approx.320 ms LED OFF →

Ink LED is On/Flashing

Check the Ink LED.

Ink LED is flashing

Cause	Solution and reference
Ink is low.	Prepare an ink cartridge for when replacement is required.

Ink LED is on

Cause	Solution and reference
An ink cartridge is not installed.	Install an ink cartridge.
It is time to replace the ink. Cannot print.	Replace an ink cartridge.

Print Quality Problem

Identify the cause from the print examples below and solve the problem.

Print example	Solution and reference
ABC	Missing dots are occurring. Perform head cleaning. (See "Cleaning the Print Head" on page 82.)If the problem is not solved, ask for repair.
ABC

Misaligned print position

Cause	Solution and reference
The slip paper is set in a incorrect position.	Check whether the slip paper is inserted straight along the paper guide. If the paper is inserted at an angle, misalignment may occur in the print result.

Print result on slip paper is skewed

Cause	Solution and reference
The slip paper is inserted at an angle.	Check whether the slip paper is inserted straight along the paper guide. If the paper is inserted at an angle, misalignment may occur in the print result.

Missing print data

Cause	Solution and reference
The paper being used does not match the printer driver settings.	Check the printer driver settings.

Paper gets dirty/stained with ink

Cause	Solution and reference
If any foreign matter adheres to the head, the paper may get dirty.	Perform manual head cleaning. Press and hold the Cleaning button for 3 seconds or longer to start head cleaning.

When slip paper is set, paper is discharged resulting an error

Cause	Solution and reference
The paper being used does not match the printer driver settings.	Check the printer driver settings.

Setting slip paper does not start printing

Check the Cut sheet LED.

Cut sheet LED is flashing continuously

Waiting for insertion of slip paper.

Cause	Solution and reference
The slip paper is set in a incorrect position.	Check whether the slip paper is inserted straight along the paper guide. If the paper is inserted at an angle, misalignment may occur in the print result.

Cut sheet LED repeats a double-reflecting pattern

Cause	Solution and reference
A new slip paper was inserted before the printed slip paper was removed.	Remove both the printed slip paper and the new slip paper. When the cut sheet LED stops a double-flashing pattern, insert the new slip paper.

Cut sheet LED is off

Cause	Solution and reference
Roll paper is set as the paper source. The slip paper is not ready for printing.	Check the application and change the paper source to slip paper.
Not connected to the computer.	Check the interface cable.

Paper jam

Cause	Solution and reference
Slip paper jam	Open the Front cover and remove the paper.
Roll paper jam	Open the Roll paper cover and the Front cover and remove the paper.

Printing from the computer is disabled/Printing was suddenly disabled

Printer is offline

Remove the cause of going offline.

See "Online and Offline" on page 19.

Reconnect the printer and the computer

1 Check the cable connection.

Check whether the power/USB/wired LAN cables are properly connected.

2 Reconnect all devices.

For USB connection
- Disconnect the USB cable and then connect it again.
- When the computer has multiple USB connectors, reconnect the cable to another connector. For wired LAN
- As operation of a device connected with a wired LAN may be unstable, restart the network.
- Turn off all devices.
- Wait for approx. 10 seconds, and turn on the network device, computer, and printer in this order.

NOTE

When there is a network administrator, follow his/her instructions.

3 Check whether data is sent from the computer to the printer.

Check installation of printer driver

Check whether the required software and applications are installed on the computer.

For details about how to check installation of printer driver, refer to the manual for each printer driver.

Power does not turn on

Check whether the power cable and AC adapter are properly connected to the printer and outlet.

"A maintenance part must be replaced." is printed

Cause	Solution and reference
The message shown below is printed each time the printer is turned on. Caution: A maintenance part must be replaced. Contact qualified service personnel.	A maintenance part (pump unit, ink supply unit, or waste liquid absorber) is near the end of its service life. Contact qualified service personnel.

Appendix

Specifications of Interface and Connector

USB Interface

USB interface connector

USB type-B connector

USB transmission specifications

USB function

Overall specifications		According to USB 2.0 specifications
Transmission speed		USB Full-Speed (12 Mbps)
Transmission method		USB bulk transmission method
Power supply specifications		USB self power supply function
Current consumed by USB bus		2 mA
USB packet size (with full-speed connection)	USB bulk OUT (TM)	64 bytes
	USB bulk IN (TM)	64 bytes
USB device class		USB vendor-defined class.

USB descriptor

		USB vendor-defined class
Vendor ID		04b8h
Product ID		0202h
String Descriptor	Manufacturer	Epson
	Product	TM-J7200 / TM-J7700
	Serial number	Character string based on the product serial number

Ethernet Interface

Communication specifications

10BASE-T/100BASE-TX

Support protocols

Protocols	Usage
IP, ARP, ICMP, UDP, TCP	Basic communication protocols
LPR, TCP Socket Port	Printing protocols
HTTP/HTTPS	Used in EpsonNet Config (Web version)
SNMP, ENPC	Used in setting and monitoring
DHCP, APISA	Used in automatic setting for the IP address and so on

Product Specifications

Item		Specification
Model number		TM-J7200	TM-J7700
Printing method		Serial inkjet Dot Matrix Method Single color printing (Black)
Paper feed		Unidirectional friction feed
Paper feed speed		282 mm/s {11.1"/s} (continuous paper feeding with the Feed button)
Cutting method		Circular cut
Interface	Ethernet	× 1 10BASE-T/100BASE-TX
	USB	× 1 USB 2.0 Full speed, Type B
Barcode printing		UPC-A, UPC-E, JAN13 (EAN13), JAN8 (EAN8), CODE39, ITF, CODABAR (NW7), CODE93, CODE128, GS1-128, GS1 DataBar Omnidirectional, GS1 DataBar Truncated, GS1 DataBar Limited, GS1 DataBar Expanded
2-dimensional symbol printing		PDF417, QR code, MaxiCode, 2D GS1 DataBar, Composite Symbology, Aztec Code, DataMatrix (2D Mailmark Type 9, Type 7, Type 29)
Power supply		Dedicated AC adapter PS-180 (model: M159E) DC 24 V ± 7 %
Power consumption *	Operating	Approx. 15.9 W
	Standby	Approx. 1.8 W
Current consumption		Input current from the AC adapter Average: Approx. 1.8 A
Life	Printer mechanism	Receipt: 15,000,000 lines Slip: 5,000,000 lines
	Print head	3,700,000,000 shots / nozzle (1 shot / dot)
	Autocutter	1,500,000 cuts
	MTBF	180,000 hours
	MCBF	50 million lines
Temperature/humidity	During operation	10 to 35°C {50 to 95°F}20 to 80% RH (No condensation
	During storage	Ink cartridge installed:-20 to 40°C [-4 to 104°F]20 to 85% RH (No condensation)(At -20°C [-4°F] or 60°C [140°F]: up to 12 hours)
		Ink cartridge not installed:-20 to 60°C [-4 to 140°F]5 to 85% RH (No condensation)(At -20°C [-4°F] or 60°C [140°F]: up to 120 hours)
Overall dimensions (W × D × H)		195 × 260 × 188 mm{7.68 × 10.24 × 7.40"}	251 × 260 × 188 mm{9.88 × 10.24 × 7.40"}
Weight		Approximately 5.1 kg {11.24 lb}(including the ink cartridge)	Approximately 5.8 kg {12.79 lb}(including the ink cartridge)

*: According to Epson's operating conditions.

Printing Specifications

Characters per Line and Printable Area for Roll Paper

Paper width (mm)		57.5	69.5	76	82.5
Print dot count (dots) *		1200 (360)	1440 (432)	1600 (480)	1706 (512)
Print width (mm)		50.8	61	67.7	72.2
Characters per line	Font A	30	36	40	42	15 cpi
	Font B	40	48	53	56	20 cpi
	Font A, when increasing number of lines	32	39	43	46	16.3 cpi
	Font B, when increasing number of lines	45	54	60	64	22.5 cpi
	Special Font A	24	28	32	34	12 cpi

*: With 600 dpi. Parentheses indicate value for 180 dpi.
[cpi: characters per inch (25.4 mm)]

Characters per Line and Printable Area for Slips (TM-J7200)

Print dot count (dots) *		1920 (576)
Right margin (mm) *		4.3
Print width (mm)		81.3
Characters per line	Font A	48	15 cpi
	Font B	64	20 cpi
	Font A, when increasing number of lines	52	16.3 cpi
	Font B, when increasing number of lines	74	22.5 cpi
	Special Font A	38	12 cpi

*: With 600 dpi. Parentheses indicate value for 180 dpi.
[cpi: characters per inch (25.4 mm)]

Characters per Line and Printable Area for Slips (TM-J7700)

Print dot count (dots) *		3200 (960)		3257(977)
Right margin (mm) *		4.3		2.0
Print width (mm)		135.6		137.8
Characters per line	Font A	80	15 cpi	81	15 cpi
	Font B	106	20 cpi	108	20 cpi
	Font A, when increasing number of lines	87	16.3 cpi	88	16.3 cpi
	Font B, when increasing number of lines	120	22.5 cpi	122	22.5 cpi
	Special Font A	64	12 cpi	65	12 cpi

*: With 600 dpi. Parentheses indicate value for 180 dpi.
[cpi: characters per inch (25.4mm)]

General Print Speed

Print control mode	Font		Roll paper width TM-J7200/ TM-J7700 (mm)				Slip paper
			57.5	69.5	76	82.5	TM-J7200	TM-J7700
Normal	Font A (6 lpi)	(lps)	24.8	23.8	23.2	22.8	19.8	16.9
	Font B (8 lpi)	(lps)	33.1	31.7	30.9	30.4	26.4	22.6
	Graphics	(mm/s)	107	102	100	98	85	73
High-speed	Font A (6 lpi)	(lps)	24.8	23.8	23.2	22.8	19.8	16.9
	Font B (8 lpi)	(lps)	33.1	31.7	30.9	30.4	26.4	22.6
	Graphics	(mm/s)	10.7	102	100	98	85	73
Economy	Font A (6 lpi)	(lps)	24.8	23.8	23.2	22.8	19.8	16.9
	Font B (8 lpi)	(lps)	33.1	31.7	30.9	30.4	26.4	22.6
	Graphics	(mm/s)	10 7	102	100	98	85	73

[lpi: lines per inch (25.4mm)]
[lps: lines per second]

NOTE

• Print speed when continuously printing for all lines without cleaning and without character styles.
• The print speed may decrease due to the transmission status or the combination of commands.
• If the line spacing of the print data is smaller than the font height, the print speed may decrease due to printing one line at a time.

Print control mode

Print control mode	Number of carriage passes *	Vertical resolution [dpi]	Horizontal resolution [dpi]
Normal	1	600	600
High-speed	1	600	600
Economy	1	600	300

[dpi: dots per inch (25.4 mm)]
* Pass: Refers to when the carriage moves from the right side to the left side, or from the left side to the right side.

Character Specifications

Number of characters

• Alphanumeric characters: 95
• Extended graphics: 128 × 31 pages (including user-defined page)
  International characters: 37

Character structure

Font A *	40 × 80 dot (12 × 24 dot)
Font B *	30 × 56 dot (9 × 17 dot)
Special Font A *	50 × 80 dot (15 × 24 dot)
Font A* (When increasing number of lines)	37 × 80 dot (11 × 24 dot), or 36 × 80 dot depending on the print position
Font B* (When increasing number of lines)	27 × 56 dot (8 × 17 dot), or 26 × 56 dot depending on the print position

*: With 600 dpi. Parentheses indicate value for 180 dpi.

CAUTION

If you select to increase the number of lines, some graphic characters of user-defined characters will be missing 3 or 4 dots on the right side.

NOTE	Receipts and slips can be set individually.

Character size

	Standard/Double-height/Double-width/Quadruple W × H
Font A (40 × 80)	1.69 × 3.38 mm {0.067 × 0.133"}/1.69 × 6.77 mm {0.067 × 0.267"}/3.38 × 3.38 mm {0.133 × 0.133"}/3.38 × 6.77 mm {0.133 × 0.267"}
Font B (30 × 56)	1.27 × 2.40 mm {0.05 × 0.094"}/1.27 × 4.80 mm {0.05 × 0.189"}/2.54 × 2.40 mm {0.10 × 0.094"}/2.54 × 4.80 mm {0.10 × 0.189"}
Font A (37 × 80)	1.55 × 3.38 mm {0.061 × 0.133"}/1.55 × 6.77 mm {0.061 × 0.267"}/3.10 × 3.38 mm {0.122 × 0.189"}/3.10 × 6.77 mm {0.122 × 0.267"}
Font B (27 × 56)	1.13 × 2.40mm {0.044 × 0.094"}/1.13 × 4.80mm {0.044 × 0.189"}/2.26 × 2.40mm {0.089 × 0.094"}/2.26 × 4.80mm {0.089 × 0.189"}
Special Font A (50 × 80)	2.12 × 3.38mm {0.083 × 0.133"}

NOTE

• This chart includes the spaces inside the character font, and so the actual characters are smaller than the Table above.
• Characters can be scaled up to 64 times as large as the standard sizes above.
• The following describes the standard character dimensions not including the horizontal space.

Font A: 1.41 (W) × 3.384 (H) mm {0.056 × 0.133"}

Font B: 0.987 (W) × 2.397 (H) mm {0.039 × 0.094"}

Paper Specifications

Roll paper

		Paper width 57.5 mm {2.26"}	Paper width 69.5 mm {2.74"}	Paper width 76 mm {2.99"}	Paper width 82.5 mm {3.25"}
Paper types		Normal quality paper (only single-ply rolls can be used)
Paper thickness		0.06–0.09 mm {0.0023–0.0035"}
Form		Roll paper
Size	Roll paper diameter	83 mm {3.27"} maximum
	Roll paper core	Inner diameter: 10 mm {0.39"} or more
	Paper width	57.5 ± 0.5 mm {2.26 ± 0.02"}	69.5 ± 0.5 mm {2.74 ± 0.02"}	76 ± 0.5 mm {2.99 ± 0.02"}	82.5 ± 0.5 mm {3.25 ± 0.02"}

Slip paper

Paper types	Normal paper
Paper size	68–230 mm [2.68–9.06"] (width) × 68–297 mm [2.68–11.7"] (length) The minimum size is 68 × 152 mm [2.68 × 5.98"].
Paper thickness	0.09–0.2 mm [0.0035–0.0079"] (only single-ply can be used)

Notes on slip paper

• The slip paper must be flat and without curls, folds (especially curls or folds at the top edges), curves, or wrinkles. Otherwise, it may rub against the print head surface and become dirty.
• Because the BOF sensor uses a transmission photo sensor, do not use paper that has holes at the sensor position or is translucent.
• The TOF sensor uses a reflective photo sensor and detects from the back of the slip. Do not use paper that has holes or dark portions with low reflection rates (40% or less) at the sensor position.

Printable Area

Roll paper

Roll paper width	Print width	Left margin	Right margin
57.5{2.26"}	50.8{2.00"}(1200 dots)	3.4{0.134"}	3.3{0.130"}
69.5{2.74"}	61.0{2.40"}(1440 dots)	4.2{0.165"}	4.3{0.169"}
76{2.99"}	67.7{2.67"}(1600 dots)	4.3{0.169"}	4.2{0.165"}
82.5{3.25"}	72.2{2.84"}(1706 dots)	6.0{0.236"}	4.3{0.169"}

[units: mm (All the numeric values are typical.)]

Slip paper for TM-J7200

Slip paper for TM-J7700

Printing and Cutting Positions

Autocutting operation is enabled with roll paper only.

CAUTION

• The values above may vary slightly as a result of paper slack or variations in the paper. Take this into account when setting the cutting position of the autocutter.

Electrical Characteristics

Operating voltage	DC 24V ± 7 %
Current consumption (24V, 25°C, standard print density)	Average: Approx. 1.8 A

Environmental Conditions

Temperature/Humidity	Operating	10 to 35°C {50 to 95°F} 20 to 80% RH (No condensation
	Storage	Ink cartridge installed: -20 to 40°C (-4 to 104°F) 20 to 85% RH (No condensation) Ink cartridge not installed: -20 to 60°C (-4 to 140°F) 5 to 85% RH (No condensation) (At -20°C (-4°F) or 60°C (140°F): up to 120 hours)
	Maximum absolute rated temperature	Humidity (%) 80 55 20 10 27 35 Temperature (°C)
		70°C {158°F} (Including the operating and storage status.)
Air pressure (Altitude)		700–1050 hPa (Approx. -20–2000 m (-21.87–2187.23 yards) above sea level)
Acoustic noise (operating)		Approximately 55 dB (bystander position) Note: The values above are measured in the Epson evaluation condition. Acoustic noise differs depending on the paper used, printing contents, and the setting values, such as print speed or print density.

External Dimensions

TM-J7200

TM-J7700

Ink cartridge

Model number		SJIC33P(K)
Ink colors		Black
Ink type		Pigmented ink
Expiration date		Expiration date 6 months after installation in the printer, 2 years after manufacture including the period of use
Storage temperature	Transportation	-20 to 60°C (-4 to 140°F) (within 5 days when 60°C {140°F})
	Storage in individual packaging	-20 to 40°C (-4 to 104°F) (within 1 month when 40°C {104°F})
	Installed	-20 to 40°C (-4 to 104°F) (within 1 month when 40°C {104°F})

Character Code Tables

Refer to the following URL regarding the character code table.

http://www.epson-biz.com pos/reference/charcode/