EMERGENCYLINK - ASCOM - Free user manual and instructions

USER MANUAL EMERGENCYLINK ASCOM

As the headiof an emergency organisation you really appreciate it if, when an emergency occurs, the right people turn up at the right time and in the right place. As safety officer you decide yourself the level of intervention that is needed — choosing between the enhanced alerting techniques: analog, ISDN, paging GSM and radio. In the hectic command center you, as operator, appreciate the high level of user-friendliness provided by EmergencyLink: Quick choice of response plans, access security, access controls and logging guide you easily and safely through all the alarm processes. As technical manager you appreciate the modular construction of EmergencyLink: innovations come into their own and the system can always be upgraded to take advantage of the latest technologies. “If the worst comes to the worst — in critical and extreme situations -

EmergencyLink will serve you wel

What is EmergencyLink? EmergencyLink is a mobilisation system that utilises the latest web-based Ascom openTAS platform. The Ascom openTAS platform architecture comprises 3 levels (see figure). The first level incorporates the operator workplaces for data management and mobilisa- tion. The middle level comprises the application server with the oracle database for data management and mobilisation. The third level consists of the network entry points to the different communication networks. Alarms are activated via the mobilising workstations which are installed in the LAN/WAN as web clients. Data management is undertaken on the Data-management centre MSTweb. This Ascom application allows data acquisition via the internet directly at the individual organisations. The central MSTweb receives these updates, approves them and sends them to the higher- ranking organisation.

EmergencyLink uses response plans to trigger an alarm. These and the appropriate keywords are also recorded by the data management centre. Should än'incident occur, a few clicks of the mouse opens the correct response plan and just one more click alarms all the units that have to be deployed in parallel via the configured resources such as fixed network telephone, mobile phone (voice and/or SMS) plus pager and radio. The dispatcher can see how many parties have been contacted and, if necessary, summon additional assistance. “Thanks to increased availability, the potential of the response system can be better exploited and teams and on-call planning can be optimised.”

EmergencyLink CAN BE INSTALLED IN THE FOLLOWING VARIANTS: Installed locally with the customer The servers for application, database and network services are installed on the customer's premises. The operator workstations are linked via LAN / WAN. This system can also be integrated in a command centre. As a private portal solution: The customer obtains the complete mobilisation solution as a service from Ascom. In this way, flexible service and financing models can be agreed with Ascom. The hardware and the sensitive data are installed in the customers private IT environment. Installed as a service in a web portal Application server, database and network services can be installed in a web portal so that the operator of the portal can sell the services exclusively. The user must install an operator workplace with web access. Speech is transmitted using Voice over IP. As an alarm server controlled by a third system Only the lowest level (network services) is installed for this option. The alarm server provides an interface for third systems (e.g. command centres). Alarms can be activated via telephone, SMS and pager.

DATA ACQUISITION MSTweb is used for the acquisition of the mobilisation data via the internet directly at the individual organisations. This can be done using Swisscom's public portal or via the customer's local installation. ALARM FACILITIES =“ ISDN “ GSM mobile phone “ SMS short message service “ Pager " Radio receiver »* Additional interfaces if required by the customer FEATURES " Fixed and mobile activation units » A click of the mouse alerts various alarm facilities simultaneously »* Subscribers, groups or companies (response procedures) can be alerted simultaneously “ Conferencing »* Secure subscriber identification using a code » Interface to the command centre systems “ Web-based data management

System modularity # You only pay for the services you really need « The functional scope can be adapted to take account of requirements Reducing operating costs “ Efficient data capture / management system without media disruption “ Multiple user server infrastructure “ Intuitive operation - short instruction Minimum initial costs » Flexible financing models " Scalable construction Flexible operation thanks to alarm response plans " Various rescue services = Different alarm levels

• Differentiation between day / night, workdays / public holidays = Graded secondary alarm Continuous deployment monitoring # ISDN and GSM subscribers confirm they have received the alarm by means of a code “ Easy to use « All processes are superimposed Ascom (Switzerland) Ltd Belpstrasse 37 CH-3000 Bern 14 T+41 31 999 21 11 F+41 31 999 16 82 teleaction@ascom.ch WWw.ascom.com Ascom (Germany) GmbH Ascom (Austria) Ges.m.b.H Edisonstrasse 11 -13 Lembôckgasse 49 D-60388 Frankfurt am Main A-1230 Wien T +49 6109 738 584 T+43 1811770 F +49 6109 738 333 F +43 1 811 77 10 info@ascom.de info@ascom.at www.ascom.de www.ascom.at 07.2009 © Ascom (Switzerland) Ltd.