ECS SAFETY - ASCOM - Free user manual and instructions

Brand	ASCOM
Model	ECS SAFETY
Product type	Emergency call management system
Technology	VoIP (Voice over IP)
Server	HP standard server with RAID 1 SCSI, redundant power supply, redundant hard drive
Operating system	Linux
Database	Oracle or MySQL
Operator stations (SOT)	IP Client and HTML Client, available in all-in-one PC with touch screen or standard PC with mouse and keyboard
Telephony interfaces	Analog, ISDN (BRI/PRI, DSS1/QSIG), GSM, PBX, VoIP
Radio interfaces	Analog radio (70cm/2m/4m), Polycom CH (in preparation), TETRA BOS 5.3/6.0 (in preparation)
Additional interfaces	Digital inputs/outputs (option), data interface to command system (option), external voice recording (PCM 30), webcam integration
Main functions	Emergency call management, queue with prioritization, call forwarding, hold, conference, speed dial, call list, caller identification (CLIP), group connections, automatic forwarding, call prioritization, voice recording, system electronic directory (local or online)
Radio dispatching functions	Push-to-talk, functional addressing, integrated radio dispatching station
Call recording	Integrated short-term recording, interface for external long-term recording
Call logging	Recording and archiving of all call data (CDR)
Configuration	Web-based configuration manager for additions and adjustments
Security	Hardware redundancy (power supply, hard drive), emergency call prioritization, interruption of lower priority calls
Maintenance and cleaning	Clean external surfaces with a soft, dry cloth. Internal maintenance must be carried out by qualified personnel.
Spare parts and repairability	Standard HP spare parts available. Modular and scalable system.
General information	Manufacturer: Ascom (Switzerland) Ltd, Belpstrasse 37, CH-3000 Bern 14, Switzerland. Scalable from small systems to national systems. Integrable into higher-level systems.

Frequently Asked Questions - ECS SAFETY ASCOM

What is the ASCOM ECS SAFETY system?

The ECS SAFETY is an emergency call management system that centralizes all voice systems on a single VoIP platform. It enables intuitive management of incoming calls (emergency numbers, call stations, radios, internal telephony, intercom) from operator stations with a uniform graphical interface.

What types of telephone networks are compatible with the ECS SAFETY?

The system is compatible with analog, digital (ISDN, GSM) networks, private branch exchanges (PBX), analog and digital radio systems (TETRA, Polycom CH in preparation), as well as VoIP over IP.

How does the ECS SAFETY manage priority emergency calls?

Incoming calls are placed in a queue with prioritization. Emergency calls are automatically placed at the front of the queue and can interrupt lower priority calls if necessary.

Can the ECS SAFETY be integrated into an existing command system?

Yes, ECS SAFETY clients can be integrated into a command and control system via an optional data interface.

What are the hardware requirements for the ECS SAFETY?

The standard system uses an HP server with RAID 1 SCSI, redundant power supply and redundant hard drives, under Linux with Oracle or MySQL database. Operator stations can be all-in-one PCs with touch screen or standard PCs.

How to configure the operator stations of the ECS SAFETY?

Configuration is done via a web-based configuration manager. User rights and predefined roles allow generating the optimal graphical interface for each situation.

Does the ECS SAFETY include call recording?

Yes, it offers integrated short-term recording for each station. For long-term recording, an interface is available for external voice recording systems.

Is it possible to add radio features to the ECS SAFETY?

Yes, an operator station can be extended to a radio dispatching station. Each connected telephone handset or radio can communicate with any other device, and the system manages properties such as push-to-talk and functional addressing.

What is the maximum capacity of the ECS SAFETY system?

The system is scalable: it can evolve from small systems to national systems. Capacity depends on server hardware and the number of operator stations configured.

How to ensure maintenance of the ECS SAFETY system?

Maintenance must be carried out by qualified personnel. The use of standard components (HP, Linux) facilitates part replacement. The system has redundant power supply and hard drives to minimize interruptions.

USER MANUAL ECS SAFETY ASCOM

ECS safety is the solution against the confusion of different devices.

The ECS safety emergency call management system combines all voice systems on a single platform and allows a user-friendly handling with an uniform graphical user interface.

The ECS safety emergency call management system connects incoming emergency calls (such as emergency call numbers from the public network, emergency call stations, radio systems, in-house telephone systems, intercom system and other communication systems) with the workstations operated by the relevant security organisation.

With the clear, uncluttered user interface of the ECS safety workstations the operator has complete control of even exceptional emergency situations.

ECS safety is based on modern Voice over IP (VoIP) technology and provider connections to analogue, digital (ISDN, GSM) communication networks and radio systems.

This allows you to handle voice and data services on new or existing installations with one and the same VoIP communication network.

GUI examples:

Bottom right: Interface with call connections and incoming call

Middle: Short-term recording

Top left: Phone book

Safeguarded Investments

The system's cost-effectiveness is maximised by the consistent use of standards such as the choice of components and protocols.

ECS safety allows systems to be adapted at any time to changes in requirements, in keeping with users' specific needs.

The system can be expanded step by step. With its multitude of connection and integration possibilities ECS safety protects the original investments made in the previous installations and peripherals.

Integrated into Command and Control System

Clients of ECS safety can be integrated into a command and control system.

Standard System Services

ECS safety supports a multitude of telephony services such as call forwarding, hold and brokering, conference connections, radial, call list management, abbreviated dis- alling keys, caller identification (CLIP), group connections, automatic forwarding, call prioritisation, voice recording, to mention but a few.

Key advantages at a glance

• Increased efficiency and reduced stress through intuitive, user-friendly operation
• Compatibility with all conventional telecommunication networks
• Prompt integration of innovations
• Safeguarded investment through the use of forward-looking technology with interfaces to conventional, existing solutions
• Scalable, from small systems to nationwide systems
• Integratable into higher-order systems
• Cost-effective to implement thanks to the use of standard components and protocols

Dispatcher Station

ECS safety provides a versatile user interface adapted to the user's need. Whatever the situation, the optimum GUI is generated by assigning user rights and predefined roles.

With the web-based Configuration Manager, add-ons and adjustments can be made at any time.

Radio Dispatching

An ECS safety workstation can be expanded into an adequate radio dispatcher workstation. Each telephone or radio set connected is able to communicate with any other communication set.

ECS safety implements relevant media-specific properties such as push-to-talk criterion and functional addressing.

The Operator Terminal

The operator terminal corresponds to an IP phone terminal with enhanced functions. It provides clear, uncluttered and intuitive handling of incoming calls, with GUI representation of queues and call priorities.

The terminal supports a various number of call and dial functions. The user interface displays a wide array of information such as text, tables, graphics and symbols. Each important status is visualised. Voice connections to call stations are established by clicking the station symbols.

Provision is made for automated speaker announcements, for internal and external calls, patching in information via FM radio, and selecting different displays of key areas.

Priority Queuing for Incoming Calls

ECS safety places incoming calls in a queue. Calls with a high priority are placed at the front of the queue. Incoming emergency calls are prioritised and can, if required, be made to interrupt lower-priority calls.

Call Data Logging

ECS safety records and archives all call data (Call Detail Records).

Call Recording

ECS safety provides a fully integrated short-term recording feature for workstation recording.

For long-term recording an interface is available for external voice recording systems.

Electronic Phone Book

A system-wide electronic phone book (local or online) provides operator support with search functions and direct dial options.

As an OPERATOR of an emergency call centre, you will certainly appreciate the fact that ECS safety is able to safeguard the investments you have made in the past in installations and peripherals with its flexibility of connection and integration possibilities.

The user interface tailored specifically to your requirements and the GUI display of queues and call priorities will help you, as the operator, to process each case efficiently and intuitively.

Technical Data

Server

An HP server with SCSI RAID 1 is used as the standard server. A different model can also be used if required.

• OS: Linux
• DB: Oracle or MySQL
• Redundant power supply
  Redundant hard disk

Operator workstations (SOT):

• IP Client and HTML Client
  Available as an all-in-one PC with touchscreen
• or on a standard PC with mouse and keyboard

Interfaces:

Telephony (analogue, ISDN, GSM, PBX)
- ISDN telephony via BRI/PRI (DSS1 / QSIG protocol)
Voice-over-IP (VoIP)
- Analogue radio (70cm / 2m / 4m band)
- Polycom CH (in preparation)
- TETRA BOS 5.3 / 6.0 (in preparation)
- Digital I/Os (optional)
- Data interface to Command and Control system (optional)
Voice recording for external equipment (PCM 30)

Video: webcam integration

*) In preparation

Ascom (Switzerland) Ltd.

Belpstrasse 37

CH-3000 Bern 14 | Switzerland

Phone [phone] | Fax [phone]

[e-mail]

Ascom Austria Ges.mbH

Lemböckgasse 49

A-1230 Wien | Austria

Phone [phone] | Fax [phone]

[e-mail]

D-60388 Frankfurt am Main | Germany

Phone [phone] | Fax [phone]

[e-mail]

Ascom (Finland) Oy

Ensimmäinen Sayu

FIN-01510 Vantaa | Finland

Phone [phone] | Fax [phone]

Ascom (CZ) s.r.o.

Zemské pravo 1199/5

CZ-102 00 Praha 10 | Czech Republic

Phone [phone] | Fax [phone]

[e-mail]

Ascom Poland SP.z o.o.

ul. Farbiarska 71 A

PL-02-862 Warszawa | Poland

Phone [phone] | Fax [phone]

[e-mail]