ECS SAFETY - ASCOM - Free user manual and instructions

USER MANUAL ECS SAFETY ASCOM

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devices. ECS safety is the solution against the confusion of different The ECS safety emergency call management system combines all voice systems on a single platform and allows a user-friendly handling with an uniform graphical user interface. The ECS safety emergency call management system connects incoming emergency calls (such as emergency call numbers from the public network, emergency call stations, radio systems, in-house telephone systems, intercom system and other communication systems) with the workstations operated by the relevant secu- rity organisation. With the clear, uncluttered user interface of the ECS safety workstations the operator has complete control of even exceptional emergency situations. ECS safety is based on modern Voice over IP (VolP) technology and provider connections to analogue, digital (ISDN, GSM) communication networks and radio systems. This allows you to handle voice and data services on new or existing installations with one and the same VolP communication network. Bu pt ana 1 rem, 8 varaon rene 4 ange. mas eme, SU our Bsumgarne on ÉS Banner nds 2500 Sac ÉCE Dupts n ,hem rB ,108asome ÉES ranger anus, 50 om ae caen misarsses, DE our ue 2, 1.2007 Ma 6) ue 1.007 1 a ue 21.200713 6) Amor de 1 mat 42007 12) m1 1.2007 1)

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SONT Games par IFre SOIN ot stereo xs Safeguarded Investments The system's cost-effectiveness is maximised by the con- sistent use of standards such as the choice of components and protocols. ECS safety allows systems to be adapted at any time to changes in requirements, in keeping with users' specific needs. The system can be expanded step by step. With its multitude of connection and integration possibilities ECS safety protects the original investments made in the pre- vious installations and peripherals. Integrated into Command and Control System Clients of ECS safety can be integrated into a command and control system. Standard System Services ECS safety supports a multitude of telephony services such as call forwarding, hold and brokering, conference connections, redial, call list management, abbreviated di- alling keys, caller identification (CLIP), group connections, automatic forwarding, call prioritisation, voice recording, to mention but a few. ain Game are oran LE LS) SOU Ban areress (ur) Pre 7962340 &: JE Fr ES Fr enneen ns eneine mn —-E— Far Fer ps] Got Bite Pre 20003 EEE Bar [Re FE FE) COLE =. fe. SE LE GUI examples: Bottom right: Interface with call connections and incoming call Middle: Short-term recording Top left: Phone book

Dispatcher Station ECS safety provides a versatile user interface adapted to the user's need. Whatever the situation, the optimum GUI is generated by assigning user rights and predefined roles. With the web-based Configuration Manager, add-ons and adjustments can be made at any time. Radio Dispatching An ECS safety workstation can be expanded into an adequate radio dispatcher workstation. Each telephone or radio set connected is able to communicate with any other communication set. ECS safety implements relevant media-specific properties such as push-to-talk criterion and functional addressing. The Operator Terminal The operator terminal corresponds to an IP phone termi- nal with enhanced functions. It provides clear, uncluttered and intuitive handling of incoming calls, with GUI repre- sentation of queues and call priorities. The terminal supports a various number of call and dial functions. The user interface displays a wide array of information such as text, tables, graphics and symbols. Each important status is visualised. Voice connections to call stations are established by clicking the station sym- bols. Provision is made for automated speaker announcements, for internal and external calls, patching in information via FM radio, and selecting different displays of key areas. Key advantages at a glance - Increased efficiency and user-friendly operation reduced stress through -_ Prompt integration of innovations -_ Safeguarded investment through the use of forward-looking technology with interfaces to conventional, existing solutions - Scalable, from small systems to nationwide systems -__ Integratable into higher-order systems components and protocols Priority Queuing for Incoming Calls ECS safety places incoming calls in a queue. Calls with a high priority are placed at the front of the queue. Incoming emergency calls are prioritised and can, if required, be made to interrupt lower-priority calls. Call Data Logging ECS safety records and archives all call data (Call Detail Records). Call Recording ECS safety provides a fully integrated short-term record- ing feature for workstation recording. For long-term recording an interface is available for external voice recording systems. Electronic Phone Book A system-wide electronic phone book (local or online) provides operator support with search functions and direct dial options. intuitive, -_ Compatibility with all conventional telecommunication networks - Cost-effective to implement thanks to the use of standard

As an OPERATOR of an emergency call centre, you will certainly appreciate the fact that ECS safety is able to safeguard the invest- ments you have made in the past in installations and peripherals with its flexibility of connection and integration possibilities. The user interface tailored specifically to your requirements and the GUI display of queues and call priorities will help you, as the operator, to process each case efficiently and intuitively. Technical Data Server An HP server with SCSI Raid 1 is used as the standard server. À different model can also be used if required. - OS: - DB: Oracle or MySQL -__Redundant power supply -__ Redundant hard disk Operator workstations (SOT): - IP Client and HTML Client -_ Available as an all-in-one PC with touchscreen inux - or on a standard PC with mouse and keyboard Interfaces: - _ Telephony (analogue, ISDN, GSM, PBX) - ISDN telephony via BRI/PRI (DSS1 / QSIG protocol) -_ Voice-over-IP (VolP) -__ Analogue radio (70cm / 2m / 4m band) -_ Polycom CH (in preparation) -_ TETRA BOS 53 / 6.0 (in preparation) - Digital 1/0s (optional) - Data interface to Command and Control system (optional) - Voice recording for external equipment (PCM 30) - Video: webcam integration rator workstation: Incoming Emergency calls (110, 112, 117, 118, 999...) +) In preparation Ascom (Switzerland) Ltd. Belpstrasse 37 CH-3000 Bern 14 | Switzerland Phone +41 31 999 21 11 | Fax +41 31 999 16 82 teleaction@ascom.ch Ascom Austria Ges.mbH Lembäckgasse 49 A-1230 Wien | Austria Phone +43 1 811 77-0 | Fax +43 1 811 77-10 info@ascom.at Ascom Deutschland GmbH Edisonstrasse 11 -13 D-60388 Frankfurt am Main | Germany Phone +49 6109 738 584 | Fax +49 6109 738 333 info@ascom.de Ascom (Finland) Oy Ensimmäinen Savu FIN-01510 Vantaa | Finland Phone +358 9 825 901 | Fax +358 9 8259 0209 Ascom (CZ) s.r.o. Zemské prâvo 1199/5 CZ-102 00 Praha 10 | Czech Republic Phone +420 267 219 518 | Fax +420 267 219 511 info@ascom.cz Ascom Poland SP .z 0.0. ul. Farbiarska 71 A PL-02-862 Warszawa | Poland Phone +48 22 54 42 200 | Fax +48 22 54 42 205 ascom@ascom.com.pl 07.2009 © Ascom (Switzerland) Ltd.