E 3 RM - Inverter INFOSEC - Free user manual and instructions

Product type	Online double conversion UPS (On Line)
Brand	INFOSEC
Model	E 3 RM (versions 750, 1000, 1500, 2000, 3000 VA)
Technology	High frequency, high density, pure sine wave
Power	750 VA / 1000 VA / 1500 VA / 2000 VA / 3000 VA
Input voltage	110-127 V or 220-240 V configurable
Output voltage	110/120/127 V or 220/230/240 V configurable
Frequency	50/60 Hz ± 5 Hz (normal mode)
Internal battery	According to model: 12V/7Ah (E3750), 12V/9Ah (E31000), 12V/5Ah (E33000) or external pack for E31500/E32000
Battery run time at full load	5 minutes minimum (with additional battery packs for models 1500/2000)
Recharge time	4 hours to 90% after full discharge (3 hours for E33000)
Dimensions (W × D × H)	E3750/1000: 235 × 383 × 86.2 mm E31500/2000: 217 × 413.5 × 86.5 mm E33000: 438 × 582 × 86.2 mm
Weight	From 8.6 kg (E3750) to 31.5 kg (E33000)
Mounting	Rack 2U (19 inches) or tower, 2-in-1 design
Communication interfaces	USB, RS-232, dry contacts; optional SNMP slot
Protections	Overload, short circuit, excessive temperature, overvoltage, telephone/Ethernet line
Included software	UPSsurf Control (automatic shutdown, network management)
Noise level	< 45 dB
Operating temperature	0 to 40 °C
Relative humidity	20 to 80 % without condensation
Standards	CE (safety/manufacturing)

Frequently Asked Questions - E 3 RM INFOSEC

How to turn on the INFOSEC E 3 RM UPS?

Press the ON/OFF button for at least three seconds. The UPS turns on and the indicators light up.

What to do if the UPS beeps every 4 seconds?

This means the UPS is running on battery (mains failure). Check the mains power. If the beeping persists, the battery may be low.

How to replace the UPS battery?

Turn off the UPS and unplug the mains cord. Remove the front panel, disconnect the battery connectors (red/black), unscrew the retaining plate, replace the battery with an identical model, then reassemble. Only a qualified technician should perform this operation.

Can I use the UPS without mains power?

Yes, thanks to the cold start function. If the battery is sufficiently charged, press the ON/OFF button to turn on the UPS in battery mode.

How to configure the output voltage?

Press the CONFIG button for 3 seconds to enter configuration mode. Use the same button to select the desired voltage (110/120/127V or 220/230/240V), then confirm with ENTER for 3 seconds.

How to install the UPS in a rack?

Attach the provided metal brackets to the sides of the UPS. Screw the slides onto the 19-inch rack rails (2U of space). Insert the UPS and secure it with screws. For models 1500/2000, first assemble the UPS and the battery pack.

What does the 'Bad Bat' indicator lit or flashing mean?

The BAD BAT indicator indicates a battery fault (disconnected, defective, or end of life). Check the connections or replace the battery.

How to connect an additional external battery pack?

Connect the battery cord of the external pack to the connector on the back of the UPS (models 1500/2000/3000). For multiple packs, repeat the connection in series. Caution: sparks may occur.

The UPSsurf Control software does not install: what to do?

During installation, enter the provided serial number: 511C1-01220-0100-478DF2A. Make sure the USB or serial cable is connected and the driver is recognized.

What to do in case of overload or short circuit?

Immediately unplug non-essential equipment. The OVERLOAD indicator lights up. Check that the total load does not exceed the UPS nominal power. If the problem persists, contact after-sales service.

USER MANUAL E 3 RM INFOSEC

To ensure this product is correctly installed and properly used, we highly advise you to read this user guide very carefully.

1. INTRODUCTION

This series is a compact and totally pure sine wave interactive UPS, and is designed for critical applications and environments, such as desktops, servers, workstations, and other networking equipment. This model is available in 750, 1000, 1500, 2000, and 3000VA output ratings. This series protects your sensitive electronic equipment against power problems including power sags, spikes, brownouts, line noise, and blackouts.

This series has a 'two-in-one' design; it can be placed either in a 2U Rack or Tower. The front panel of the UPS includes LED indicators and four push buttons (Power Switch, UPS Test/Silence, Configure, and Enter) that allow you to easily monitor, configure and control the UPS's AC line-in, notification of site wiring faults and output load status. It also includes four LED bar graphics (Load/Battery Level Indication); two status indications (On AC, On Battery); five alarm indications (Overload, Over Temperature, Site Wiring Fault, Battery Fault, Self Test Failure). A push button on the front panel allows you to silence the AC fail alarm and UPS self test sequence initializing as well. The UPS case for 750 2000VA is made of plastic and the 3000VA case is made of metal.

This series is powered by the AC mains power supply via AC outputs using receptacles on the rear panel. Communication and control to the unit is available through serial or USB ports located on the rear panel. The serial port supports direct communication with a server. The communication protocol for the serial ports complies with genuine RS232 interfaces.

2. MAIN CHARACTERISTICS

• Microprocessor control guaranteeing high reliability
• On Line Performance High Frequency High Density
• User replaceable design for 1500VA or above
• Selectable and line-sensitive output range
  Cold start-up capability
  Built-in dry contact/RS-232/USB communication port
  SNMP allows for web-based remote or monitoring management
• Enables extended runtime with scalable external battery pack for 1500VA or above
  Overload, short-circuit, and overheat protection
  Rack/Tower 2 in 1 Design
  19" rack mount available for all models

3. SAFETY INSTRUCTIONS - Security

SAVE THESE INSTRUCTIONS - This Manual Contains Important Instructions that should be followed during Installation and Maintenance of the UPS and Batteries.

WARNING: Do not attempt to repair or service this UPS. It manages high voltages which could cause and run the risk of electrical shock. Even if this UPS is disconnected from the electrical mains power, there may still be potentially dangerous voltage via the battery. All maintenance and battery replacement should be performed by qualified service personnel only.

1. This UPS should be set up in a room with adequate airflow and free of contamination. Install or operate it in a clean and indoor environment, free from moisture, flammable liquids, and direct sunlight. Ambient temperature range must be between 0^ and 40^ (32°F to 104°F).
2. This UPS is designed for Commercial/Industrial use only. It is not intended for use with life support systems or other designated "life-critical" medical devices.
3. Do not remove the input power cord when this UPS is turned on. This deactivates the safety ground link and the equipment connected to the UPS.
4. Turn off the UPS and disconnect the input power cord before proceeding to replace the battery.

5. Battery contains high short-circuit current. Replacing or servicing the battery should be performed and supervised by qualified service personnel aware of the required precautions.

6. Remove watches and jewelry

7. Use tools with insulated handles
8. Wear rubber gloves and boots.
9. Do not lay tools or metal parts on top of batteries.

10. Disconnect charging source prior to connecting or disconnecting battery terminals.

11. When replacing the batteries, use the appropriate replacement battery kits: it is compulsory to use of same number and type of battery.

12. Do not open or damage the battery in any way. Released electrolyte may be toxic and harmful to skin and eyes.
13. Do not dispose of the battery in a fire. It may explode. Proper disposal of the battery is required. Please refer to your local laws and regulations for disposal requirements.
14. To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

15. This UPS manages high voltages. Do not run the risk of electric shock by removing the cover. There are no user replaceable parts inside this UPS. Please contact your local dealer or distributor for any maintenance operations.

16. To reduce the risk of fire, connect only to a circuit provided with 30 amperes maximum (for 3000VA/120Vac) and 20 amperes maximum (for 2000VA/120Vac and below models) branch circuit overcurrent protection in accordance with the National Electrical Code, ANSI/NFPA 70.

17. This pluggable type A equipment with battery already installed by the supplier is operator installable and may be operated by laymen.
18. During the installation of this equipment you should ensure that the sum of the leakage currents of the UPS and the connected loads does not exceed 3.5mA .
19. Attention, this UPS uses potentially hazardous voltages. There is a risk that output sockets remain live, via the battery, after the UPS has been disconnected from the mains power supply. The battery should therefore disconnected from the plus and minus pole when maintenance or servicing inside the UPS is necessary.
20. The mains socket outlet that supplies the UPS should be installed near the UPS and be easily accessible.

DESCRIPTION OF COMMONLY USED SYMBOLS:

Symbol & Description
Symbol	Description
A	Alert you to pay special attention
A	Caution of high voltage
~	Alternating current source(AC)
---	Direct current source(DC)
⊕	Protective ground
	Recycle
×	Keep UPS in a clean area

4. STORAGE INSTRUCTIONS

The UPS should be stored with its battery fully recharged. Storage temperatures above 20^ should be avoided as this will significantly shorten battery life. The UPS should be recharged once every 3 months. This is done by leaving it connected to the mains power supply for 24 hours. Batteries kept in storage should be recharged every 3 months, failure to do so could result in battery damage.

5. AFTER SALES SERVICE

IMPORTANT!

When calling the After-Sales Department, please have the following information ready, it will be required regardless of the problem: UPS model, serial number and date of purchase.

Give an accurate description of the problem including the following details: type of equipment powered by the UPS, indicator led status, alarm status, installation and environmental conditions.

You will find the technical information you require on your guarantee or on the identification plate on the back of the unit. If convenient you may enter the details in the following box.

Model	Serial number	Date of purchase
E3 .... VA

! Please keep the original packaging. It will be required in the event the UPS is returned to the After-Sales Department.

6.DESCRIPTION

FRONT PANEL

No.	Function	Description
1	Switch	ON/OFF
2	Switch	Self-Test/ Alarm Silence
3	Switch	Config
4	Switch	Enter
5	LED	Input Type (Operating Mode)
6	LED	Voltage Range
7	LED	Bad Battery
8	LED	Overload
9	LED	Fault
10	LED	UPS Fail (or Site Fault)
11	LED	Battery Mode
12	LED	Line Mode
13	LED	Capacity of Load
14	LED	Capacity of Battery

1. Power Switch:

• To turn on the UPS, press and hold the button for more than three seconds
• To turn off the UPS, press and hold this button until you hear the UPS beep ceases.

2. UPS Test/ Alarm Silence:

• If the battery is fully charged and the UPS is in AC line mode, to perform self-test function, press and hold the button for five seconds.

• To disable the alarm buzzer, press this button for a second. Each time a new alarm event is encountered and the alarm sounds, press this button to turn it off.

NB: If unable to disable the alarm buzzer, the cause may be any of the following: Low Battery, Overload, Fan Failed, Fan Fault Time Out, Over Temperature.

3. Configure:

To reconfigure the internal UPS setup options, follow the procedure as below:

Step 1: Press the Configure button for more than three seconds. Then the UPS will transfer from configure mode to "output voltage mode".
Step 2: Press the Configure button for more than one second, the UPS allows you to select the "output voltage mode" one by one.

Step 3: After selecting the mode, press the Enter button for more than three seconds, the "output voltage mode" is configured.
Step 4: UPS will automatically transfer from configure mode to "operating mode".
Step 5: Press the Configure button for more than one second; the UPS will allow you to select the "operating mode" one by one.
Step 6: After selecting the mode, press the button for more than three seconds, the "operating mode" is configured.

4. Enter:

Press the button after you choose the mode.

5. Input Type (Operating Mode) LED:

INPUT TYPE:

NORMAL
GENERATOR
WIDE RANGE

• Normal mode: The Yellow LED indicator will be on during normal mode, the UPS accepts AC input voltage range from +/-20% .
• Generator: No change to voltage window. However, the low frequency transfer point is changed to 40Hz and there is no limitation for the high frequency transfer point.
• Wide range: The LED indicator will come on, the UPS accepts AC input voltage range from -30% +20% .

6. Voltage Range (Output Voltage Mode) LED:

UPS Output voltages selection: 110VAC/120VAC/127VAC or 220VAC/230VAC/240VAC.

VOLTAGE RANGE:

110VAC

120VAC

127VAC

VOLTAGE RANGE:

220VAC

230VAC

240VAC

7. Bad Battery LED:

The LED indicator will come on when the battery fails or if the battery is disconnected. The LED will flash every two seconds. Please check your battery connection; replace the battery or contact your local dealer for a battery replacement kit.

8. Overload LED:

The LED indicator will come on when the UPS overload times out.

9. Fault LED:

The LED indicator will come on when the UPS fails/overload is timed out /or short-output.

10. UPS FAIL LED (or SITE FAULT LED):

• UPS FAIL LED: the LED indicator will come on when the power module of the UPS fails.
• SITE FAULT LED: the LED indicator will come on when the UPS is plugged into an improper utility.

NB: The "SITE FAULT" function is only available for 120Vac models.

11. BAT Mode LED (Battery Mode):

The LED indicator will flash every five seconds when the UPS is providing battery power to your equipment. On the other hand, the LED indicator gives you a warning which will flash every two seconds when the battery is low.

12. Line Mode LED:

The line LED indicator comes on when the AC source is present.

When the LED indicator is flashing, the UPS is either in AVR mode or off while AC power is active.

13. Capacity of Load LED:

• Load Indicator: The LED indicator and the load level indicator will illuminate to show the load level.
• Load Level Indicator:

There are four LED bar indicators to show the percentage of UPS load capacity being used by the protected equipment. The greater the load, the more LED indicators illuminated. Each LED indicator designates 25% of the UPS output capacity. Please see the following load level:

0 25% : 1^st LED indicator
26% 50% :1^st and 2^nd LED indicators
51% 75% : 1^st, 2^nd , and 3^rd LED indicators
76% 100% : All four LED indicators will be on

14. Capacity of Battery LED:

• Battery Indicator: The LED indicator and battery level indicator will come on to show battery level.

• Battery Level Indicator:

There are four LED bar indicators to show the amount of battery capacity remaining. The higher the battery capacity, the more LED indicators illuminated. Each LED indicator designates a 25% capacity level. Please see the following capacity level:

0 25% : 4^th LED indicator
26% 50% : 3^rd and 4^th LED indicators
51% 75% 2^nd , 3^rd , and 4^th LED indicators
76% 100% : All four LED indicators will be on

Indicator Condition

Condition	Alarm
Utility Mode (AC Mode)	Line LED on
Backup Mode (Power Failure)	Flashing every four seconds
Site Fault	Site fault LED on (For 120VAC Models)
	4 segment LED bar: 0~25%: 4thLED on; 26~50%: 3rdand 4thLEDs on; 51~75%: 2nd, 3rd, and 4thLEDs on; 76~100%: all of 4 LEDs on
UPS Fault	Fault LED on
Overload	Overload LED on
Low Battery	Battery LED flashing every second

Audible Alarm Condition

Condition	Alarm
Backup Mode (Power Failure)	Sounding every four seconds
Low Battery	Sounding every second
UPS Fault	Sounding continuously
Overload	Sounding every second
Battery Replacement	Sounding every second

E³ 750 / E³ 1000

E^3 1000 NEMA

E^3 750 NEMA

E^3 1000 IEC

E^3 750 IEC

Table describing the rear panel for NEMA and IEC models

No.	Function
	NEMA model (110/120/127Vac)	IEC model (220/230/240Vac)
1	Modem/Network Surge Protection
2	RS232 / Dry-Contact Communication Port
3	USB Communication Port
4	AC Input Power cord	AC Input & Protection
5	AC Output NEMA	AC Output IEC

E³ 1500 / E³ 2000

1. UPS Rear Panel:

The UPS rear panel pictures for IEC and NEMA models are shown as below:

UPS rear panel for NEMA model

Table describing the rear panel for NEMA and IEC models

No.	Function
	NEMA model (110/120/127Vac)	IEC model (220/230/240Vac)
1	RS232 / Dry-Contact Communication Port
2	SNMP Port
3	USB Port
4	EPO
5	Modem/Network Surge Protection
6	N/A	Input Breaker
7	AC Output
8	AC Input	AC Input
9	External Battery Connector

2. Battery Pack Rear Panel:

The battery pack rear panel pictures for IEC and NEMA models are shown below. The battery pack can be placed on top of, beside or nearby the UPS.

Battery Pack Rear panel for IEC model

Battery Pack Rear panel for NEMA model

Table describing the rear panel for NEMA and IEC models

No.	Function
	NEMA model (110/120/127Vac)	IEC model (220/230/240Vac)
1	Battery Output Power Cord
2	AC Output
3	External Battery Connector
4	Output Breaker	N/A
5	Output Breaker	N/A
6	Output Receptacles	Output Receptacles

E3 3000
Rear panel for IEC model

Rear panel for NEMA model

Table describing the rear panel for NEMA and IEC models

No.	Function
	NEMA model (110/120/127Vac)	IEC model (220/230/240Vac)
1	Output Breaker
2	AC Output
3	AC Input
4	Modem/Network Surge Protection	Modem/Network Surge Protection
5	Input Breaker	N/A
6	Input Power Cord	N/A
7	SNMP Slot	SNMP Slot
8	External Battery Connector	External Battery Connector
9	EPO	EPO
10	USB Port	USB Port
11	RS232 / Dry-Contact Communication Port

7. INSTALLATION AND OPERATION

1. Inspecting the Equipment

Inspect the UPS upon receipt. If the UPS has been damaged during shipment, notify the carrier and dealer immediately

2. Position

This UPS should be installed in a room with adequate airflow and free of contamination. Locate it in a clean and indoors environment, free from moisture, flammable liquids, and direct sunlight. Maintain a minimum clearance of 4 inches (100mm); the ambient temperature must be between 0^ and 40^ (32°F to 104°F), and relative humidity between 20% and 80% (non-condensing).

CAUTION: The long term use at an ambient temperature in excess of 25^ would reduce battery life. In addition, place the UPS unit at least 20cm away from the monitor to avoid interference.

3. Charging

This UPS is shipped from the factory with its internal battery fully charged; however, some charge may be lost during shipping. The battery should be recharged prior to use. Plug the UPS into an appropriate power supply and allow the UPS to charge for at least 4 hours.

4. Load Connection

Connect one load-related device to each of the power receptacles supplied at the rear of the UPS.

5. Modem/Phone line Connection

Plug the incoming telephone line into the "In" socket at the back of the UPS. Use on telephone line cable and plug one end of the telephone line cable into the "Out" socket at the back of the UPS. Plug the other end into the modem input socket.

6. DC Start Function

DC Start Function enables the UPS to be started up when AC utility power is not available (if the battery is full charged). Simply press the On/Off switch to turn on the UPS.

7. Turn On/Off

To turn on/off the UPS, press and hold the on/off switch for at least three seconds.

8. UPS Setup

All model series are designed for use in a tower or rack. They can be installed as a 19-inch equipment rack, and the 3000VA can be placed in a tower (with optional stand) as well. Please follow the instructions for Tower Setup or Rack-Mount Setup.

9. Tower Setup

This series can be placed horizontally and vertically. The 3000VA model is designed in a rack itself. As a tower, it is provided with UPS stand to stabilize the UPS when it is positioned vertically. The UPS stand must be attached to the bottom of the tower.

Tower form

1500/2000VA

The UPS and its battery pack can be displayed in three types of towers

Tower form setup

1. Slide the UPS vertically and put two UPS stands at the end of the tower.

1. Carefully place the UPS in the two stands.

10. Rack-Mount Setup

The 750/1000/1500/2000VA and 3000VA (optional) can be installed in 19" racks. And the UPS and external battery enclosure need 2Us of free space. Use the following procedure to install the UPS in a rack.

1. Install the rack-mounting rails using the screws provided to tighten the rack enclosure.

1. Insert the UPS into the slide assemblies and lock it in the rack enclosure.

1. Add the front panels for both sides. The load can be connected.

- The UPS and its battery pack can be placed in rack form

1. Place the UPS on a flat and a clean surface with the front side of the UPS facing you.
2. Disconnect the cable and its battery pack from the UPS.

1. Loosen the screws and remove the UPS and its battery pack cover from the unit

1. Pull off the two covers as shown below.

1. Align the mounting bracket with the screw holes on the each side of the UPS and its battery pack, and secure with the screws provided.

1. Reinstall the UPS and its battery pack covers.

1. Tighten all screws in the front panels and setup the rack-mount to finish the front panel of the UPS.

1. Align two small mounting brackets at the rear of the UPS and its battery pack and secure with the supplied screws. Install Output receptacles to the rear panel of the UPS.

1. The setup of the UPS is now finished, you can install and connect it.

• 2 battery packs can be joined to constitute a rack system

3000VA

Install the 3000VA series into the 19" rack as shown below.

1. Turn on the UPS and connect the load.
2. After installing the UPS in rack, the load may be connected. Make sure the load equipment is turned off, and then plug all loads into the output receptacle properly protected by a circuit breaker fuse in accordance with national and local electrical codes.

11. Emergency Power Off (EPO) set up

The 1500/2000VA and 3000VA include EPO port that allows an immediate power shut down in the protected equipment and does not follow the shutdown procedure from any power management software.

Note: When the EPO switch is reset, the equipment will not return to battery power until the UPS is manually restarted. If the power switch to turn off the UPS after EPO is pressed, the UPS remains in Standby mode until pressing the power switch to turn on the UPS again.

Follow the procedure below to install the EPO switch.

1. Check the UPS is turned off.

2. Remove the EPO connector from the EPO port on the rear panel of the UPS

3. Connect isolated, normally-open, dry contacts (rated to handle 60Vdc maximum, 30Vac RMS maximum, and 20mA maximum) across the EPO device to Pin 1 and Pin 2. Use non-shield wiring, size 18-22 AWG (0.75 mm² - 0.3 mm²).

4. Reconnect the EPO connector to the EPO port.
5. Verify that the externally-connected EPO switch is not on to enable power to the UPS output receptacles.
6. Plug in the UPS, then press power switch button to turn on the UPS.
7. Activate the external EPO switch to test the EPO function
8. De-activate the external EPO switch and restart the UPS.

12. UPSurf Control

UPSsurf Control, the automatic shutdown software (included) allows the UPS to be managed from a computer.

UPSsurf Control is a brand new UPS monitoring software, which provides a user-friendly interface to monitor and control your UPS. This unique software provides safe auto shutdown for multi-computer systems in the event of power failure. With this software, users can monitor and control any UPS on the same LAN no matter how far away they are.

When installing all required files from the Internet, enter the serial No: 511C1-01220-0100-478DF2A to install the software.

When your computer restarts, the UPSsurf Control software will appear as a green plug icon located in the system tray, near the clock.

8. ADDITIONAL BATTERY INSTALLATION SET UP

The 750/1000 VA & 3000VA models feature internal batteries inside the UPS. The 1500/2000VA models have no internal battery and require an external battery pack.

The 1500/2000VA and 3000VA models include an external battery port to provide additional battery runtime.

Caution: While adding a battery pack, connection of the battery cable to the external battery port may cause sparks.

1500/2000VA

There are two external battery ports for each side of UPS itself and battery pack.

1. Connect the battery cable to the external battery port on the back of the UPS.
2. Then connect the supplied battery cable from extended battery module to the external battery port on the back of the previous UPS.
3. If continuing to add battery packs, repeat above steps.

Additional battery connection in rack form

• Additional battery connection in tower form

3000VA

There is one external battery port for the UPS itself:

1. Connect the supplied battery module cable from the extended battery module to the external battery port on the back of the UPS.
2. If continuing to add extended battery modules, repeat above steps.

9. BATTERY REPLACEMENT

The battery is the only UPS component which is not in permanent use. It has a product life of approximately 3 to 5 years. However, frequent major discharges or exposure to temperatures over 20^ will shorten its product life. We therefore recommend that users recharge the battery once every 3 months when the unit is not in use in order to compensate for natural discharging. UPS backup functioning time will depend on the load powered by the batteries, as well as their age and condition.

WARNING!

Batteries should always be replaced by qualified technicians. Batteries have a very high short circuit current: connection errors could cause electric arcs resulting in serious burns.

When the Bad Battery BAD BAT. indicator flashes and there is a continuous sounding, the battery may need to be replaced. Please check the battery connection or contact your local dealer to order a new battery.

CAUTION: To avoid running the risk of an electrical shock from high short circuit current, the following precautions should be observed before replacing the batteries.

1. Turn off the UPS and disconnect the utility power cord from the wall outlet.
2. Remove rings, watches, and other metal objects.
3. If the battery replacement kit is damaged in anyway or shows signs of leakage, contact your dealer immediately.
4. Properly recycle or dispose of used battery. Do not dispose of batteries in a fire. The batteries may explode.

Note: If you are not qualified to replace the battery, do not attempt to open the battery door. Please call local dealer or distributor immediately.

Recycle the used battery:

• Never dispose the batteries in a fire. It may explode.
• Do not open or damage the batteries. Released electrolyte is harmful to the skin and eyes. It may be toxic. You may also run the risk of an electrical shock from the high short circuit current.

Please do not discard the UPS, battery pack, or batteries into the trash can. To correctly recycle the used battery, please adhere to your local laws and regulations; you may contact your local recycling waste center for further information to properly dispose of the used UPS, battery pack and/or batteries.

750/1000VA

1. Unscrew the front panel at both ends and remove it.

1. Disconnect the battery cable from the UPS and remove the battery retaining bracket.

1. Grasp the battery and pull it out from the front panel.

1. Slide the new battery into the UPS
2. Reconnect the battery cable and fasten the battery retaining bracket.

3. Close and reinstall the front panel.

4. Remove the battery case front panel by pulling on both ends.

1. Disconnect the battery cable from the battery pack.

1. Unscrew and remove the battery retaining bracket.

1. Pull the battery out onto a flat surface.

1. Slide the new battery into the battery pack.
2. Reconnect the battery cable and fasten the battery retaining bracket.
3. Put the front panel back on the battery pack.

3000VA

1. Remove the battery case front panel by pulling on both ends.

1. Disconnect the battery cable from the UPS.

1. Unscrew the battery bracket from the battery case

1. Remove the battery bracket from the battery case by pulling on both ends.

1. Pull the battery out (on the right side) onto a flat surface.

1. Pull the left side of battery out onto a flat surface.

1. Slide the new batteries into the battery case.
2. Reconnect the battery cable and screw up the battery bracket.
3. Put the front panel back on the battery case.

10. COMMUNICATION PORT

1. RS232 + Dry contact (750/1000/1500/2000/3000VA):

DB9 Female (RS232 +dry contact)

PIN #	Description	I/O	Function Explanation
1	DCD	Output	Low Battery Output (*normally open)
2	RxD	Output	RxD
3	TxD	Input	TxD
4	DTR	Input	(tied to pin 6)
5	Common	--	Common (tied to chassis). For pin 1 & 8.
6	DSR	Output	(tied to pin 4)
7	RTS	Input	No connection
8	CTS	Output	AC Fail Output (*normally open,).

2. RS232 + Dry contact (750/1000/1500/2000/3000VA):

The USB and RS232 are unable to operate at the same time.

11. TROUBLE SHOOTING

Should the UPS fail to function correctly we recommend you perform the following tests before calling the Hot Line.

Check list:

Is the main switch in the "ON" position?
- Is the UPS plugged into the mains power supply?
- Does the power supply fall within specified unit values?
- Has the fuse gone in the mains plug?
Is the UPS overloaded?
Is the battery flat or defective?

Audible Alarm Trouble Shooting:

Problem	Cause	Solution
Sounding every 4 seconds	The UPS is on the battery	Check the input voltage
Sounding every second	The battery is running low	Save your work and turn off your equipment
Sounding continuously	UPS failure	Please contact your local dealer
Sounding every second	Output overload	Check load level indicator and remove some load
Sounding continuously	Battery may need to charge or service	Replace the battery

General Trouble Shooting:

Problem	Cause	Solution
The UPS does not come on when power switch is pressed	The power cord is not connected correctly	Check the power cord connection
	The wall outlet may be faulty	Please contact your local qualified electrician
	The UPS output may short-circuit or overload	1. Disconnect all loads and ensure nothing is lodged in output receptacles2. Ensure loads are not detective or shorted internally
	Internal fuse may be blown	Please contact your local dealer
UPS does not provide power to the load	Power is available on one output receptacle	Check the output fuse
	No output from any output receptacle	1. Check the connected cable2. Ensure the load does not exceed the maximum UPS rating
Battery has reduced backup time	Battery is not chargedBattery may no longer hold a full charge due to its age.	Re-charge the battery for at least 24 hours1. Recharge the battery for at least 8 hours2. Replace Battery
The UPS fault LED comes on	The UPS fails	Save your work and turn off the equipment. Please contact your local dealer
Connected equipment's lose power while connected to the UPS	The UPS may be over-loaded	Check the load status
	The UPS may have failed	Please contact your local dealer
The UPS is beeping continuously	The UPS is in fault mode	Check the audible alarms condition table
The button does not work	1. The UPS is in energy saving mode2. The button is broken	1. Wait for a while and try again2. Please contact your local dealer

1. TECHNICAL SPECIFICATIONS

		E3750	E31000	E31500	E32000	E33000
TECHNOLOGY	Technology	On Line Performance High Frequency High Density
	Power	750 VA	1000 VA	1500 VA	2000 VA	3000 VA
	Output form	Pure sine wave
	Protection	Overload, short-circuit, over-heat & overvoltage + tel/fax/modem line
	Power Factor	0.7
PHYSICAL CHARACTERISTICS OF THE UPS	Dimensions 1 x P x h (mm)	235 x 383 x 86.2		217 x 413.5 x 86.5		438 x 582 x 86.2
	UPS weight kg* this model carries its own batteries	8.6*	9.6*	6.5		31.5*
	Output connectors IEC model (220 V)	4 outlets with backup time + protected RJ11/45	6 outlets with backup time + protected RJ11/45			8 outlets + one 16A outlet with backup time + protected RJ11/45
	Output connectors NEMA model (110 V)		6 outlets with backup time + protected RJ11/45	5 outlets with backup time + protected RJ11/45		6 outlets + one 24A outlet with backup time + protected RJ11/45
BATTERY CHARACTERISTICS FOR THE MAIN UPS	Battery type	12V/7Ah	12V/9Ah	-		12V/5Ah
	Battery number	2				8
	Backup time (at full load)	5 mins minimum (with battery pack for 1500 and 2000 models)
	Recharge time	4 hours at 90% after complete discharge		3 hours at 90% after complete discharge
PHYSICAL CHARACTERISTICS OF THE EXTERNAL BATTERY PACKS	Dimensions 1 x P x h (mm)	-		217 x 413.5 x 86.5		438 x 582 x 86.2
	Battery pack weight kg			12		40.3
	Battery type			12V/7Ah	12V/9Ah	12V/5Ah
	Battery number			4		16
INPUT CHARACTERISTICS	Voltage	[110 - 120 - 127 VAC] or [220 - 230 - 240 VAC]
	Acceptable voltage range	[0-160 VAC] or [0-300 VAC]
	Line Low transfer (wide mode)	[77/84/89VAC ± 4%] or [154/161/168VAC ± 4%]
	Line Low transfer	[88/96/102VAC ± 4%] or [176/184/192VAC ± 4%]
	Line Low comeback	[93/101/107VAC ± 4%] or [186/194/202VAC ± 4%]
	Line High transfer	[132/144/152VAC ± 4%] or [264/276/288VAC ± 4%]
	Line High comeback	[127/139/147VAC ± 4%] or [254/266/278VAC ± 4%]
	Normal mode frequency	[50] / [60] Hz ±5Hz
	Generator frequency	>40Hz
	Surge rating (Joules)	[320] or [230]		[430] or [250]		[500] or [640]

OUTPUT CHARACTERISTICS (battery mode)	Voltage	[110/120/127 VAC] or [220/230/240VAC]
	Regulation	+/-5% RMS for the entire battery voltage range
	Frequency	[50] or [60] Hz + / - 1 Hz
OVERLOAD RATING	Line mode	110%-0%, +8%; shutdown after 3 mins.150%-0%, +10%; shutdown after 10 cycles.
	Battery mode	110% ± 6%; shutdown after 30 seconds.120% ± 6%; shutdown after 5 cycles.
INTERFACE	RS - 232	compatible with Windows, Linux and Mac environments
	Dry contacts	✓	✓	✓
	USB	✓	✓	✓
	SNMP	non available	optional	optional
	EPO	non available	✓	✓
LIGHT INDICATORS	AC MODE	Line LED on
	Backup Mode	Battery LED flashing every 4 seconds
	Site Fault	Site fault LED lighting (for 120Vac models)
	Load/Battery Level	4-segment LED bar - 0 - 25%: 4th LED on;26% - 50%: 3rd and 4th LEDs on; 51%-75%: 2nd, 3rd, and 4th LEDs on76% - 100%: 4 LEDs in a row all lighting
	UPS Fault	Fault LED lighting
	Overload	Overload LED lighting
	Low Battery	Battery LED flashing every second
AUDIBLE ALARM	Backup Mode	Sounding every 4seconds
	Low Battery	Sounding every seconds
	UPS Fault	Continuously Sounding
	Overload	Sounding every second
	Battery Replacement	Sounding every second
ENVIRONMENT	Ideal environment	0-40°C, 0 to 90% relative humidity (non condensing)
	Noise level	< 45 dB
NORMS	Security / Standard	CE