DCM-500BWH - Sorbet maker Hoshizaki - Free user manual and instructions
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| Product Type | Batch Freezer / Sorbet Maker |
| Brand | Hoshizaki |
| Model | DCM-500BWH |
| Dimensions (W x D x H) | 762 mm x 700 mm x 914 mm |
| Weight | 160 kg |
| Power Supply | 220-240 V / 50-60 Hz / 1.5 kW |
| Refrigerant | R404A (or equivalent) |
| Production Capacity | Up to 500 servings per day (approx.) |
| Batch Volume | 12 L |
| Freezing Time | 8-12 minutes per batch |
| Control System | Digital microprocessor with preset programs |
| Self-Cleaning Function | Yes, automatic cleaning cycle |
| Condenser Type | Water-cooled (WH suffix indicates water-cooled) |
| Construction Material | Stainless steel exterior and mixing bowl |
| Door/ Opening | Front access door with clear polycarbonate window |
| Safety Features | Automatic shutdown on overheat, door interlock, emergency stop |
| Maintenance | Daily cleaning of bowl and auger; weekly condenser cleaning |
| Spare Parts Availability | Gaskets, augers, bearings, and control boards available |
| Noise Level | < 70 dB |
| Warranty | 2 years parts and labor |
| Certifications | CE, UL, NSF |
Frequently Asked Questions - DCM-500BWH Hoshizaki
How do I clean the sorbet maker after each use?
Run the self-cleaning cycle with a mild detergent solution, then rinse with clean water. Disassemble and hand wash the bowl, auger, and door gasket with warm soapy water.
What is the freezing time per batch for the DCM-500BWH?
Typically 8 to 12 minutes per batch, depending on the mix temperature and recipe.
Can I make dairy-free sorbet in this machine?
Yes, the machine is suitable for both dairy-based and water-based sorbet. Ensure the mix has proper sugar content for optimal freezing.
How do I adjust the serving consistency?
Use the digital control panel to select a different program or adjust the freezing time. Softer consistency requires shorter freezing time.
What type of refrigeration does this model use?
It uses a water-cooled condenser (indicated by the WH suffix) with R404A refrigerant.
How often should the condenser be cleaned?
Clean the water-cooled condenser weekly to maintain efficient operation. Use a soft brush and mild cleaner.
What should I do if the machine stops mid-cycle?
Check for error codes on the display. Common causes include overheat, door open, or mix too warm. Press the reset button after clearing the issue.
Is installation complicated?
The DCM-500BWH requires a water supply and drain connection for the water-cooled condenser. Professional installation by a qualified technician is recommended.
Can I use this machine continuously for large events?
Yes, it is designed for continuous use. However, allow the machine to rest for 10 minutes after every 10 batches to prevent overheating.
Where can I find replacement parts?
Contact an authorized Hoshizaki distributor or visit their spare parts portal. Common parts include auger seals, bowl gaskets, and door hinges.
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USER MANUAL DCM-500BWH Hoshizaki
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Product information
Brand : Hoshizaki
Model : DCM-500BWH
Category : Sorbet maker