TL Plus 30 S - Boiler COINTRA - Free user manual and instructions

Brand	Cointra
Model	TL Plus 30 S
Product Type	Wall-mounted gas boiler
Primary Energy Source	Natural gas or LPG (convertible)
Heat Output (Nominal)	30 kW
Efficiency (Seasonal)	Up to 92% (condensing)
Dimensions (H x W x D)	740 x 440 x 340 mm
Weight	34 kg
Electrical Supply	230 V ~ 50 Hz
Electrical Power Consumption	120 W
Domestic Hot Water (DHW) Flow Rate (ΔT=30K)	16.5 L/min
CH Water Temperature Range	30 - 80 °C
DHW Temperature Range	35 - 60 °C
Expansion Vessel Capacity	8 L
Safety Features	Flame detection, overheat protection, anti-freeze, air purge
Energy Class	B (for heating), A (for DHW)
Installation Type	Room-sealed (balanced flue)
Maintenance	Annual service recommended; accessible internal components
Spare Parts Availability	Available through authorized Cointra centers
Noise Level (Indoor/Outdoor)	50 dB(A) / 55 dB(A)
Flue Diameter	60/100 mm (concentric)

Frequently Asked Questions - TL Plus 30 S COINTRA

How do I reset the boiler after a lockout?

Press the reset button on the boiler control panel for 2 seconds. If the lockout persists, check gas supply and flue blockage. Refer to section 6.3 of the manual.

What type of gas can the TL Plus 30 S use?

The boiler is factory-set for natural gas (G20) but can be converted to LPG (G31) using a conversion kit. Always consult a qualified technician for conversion.

What does the 'S' in TL Plus 30 S stand for?

The 'S' typically denotes Standard or Storage variant, but it may refer to specific features. Check the data plate on the boiler for exact specifications.

What is the recommended water pressure in the system?

The cold water pressure should be between 1.0 and 2.0 bar. If below 0.8 bar, the boiler may shut down. Use the filling loop to repressurize.

How often should I service my Cointra boiler?

An annual service by a Gas Safe registered engineer is recommended to ensure efficiency and safety. This includes cleaning heat exchanger, checking gas pressure, and testing safety devices.

Can I use anti-freeze in the central heating system?

Yes, use a propylene glycol based anti-freeze suitable for boilers. Follow the manufacturer's instructions, typically a 30% concentration for -15°C protection.

Why is my boiler losing pressure?

Common causes: leaks in radiators or pipework, faulty expansion vessel, or a failure of the pressure relief valve. Check for visible leaks and repressurize. If persistent, call an engineer.

How do I turn off the boiler for summer?

Set the mode selector to Summer or DHW only. This disables central heating while keeping hot water available. If your model has no seasonal mode, switch heating off using the thermostat.

What does the error code 'F1' mean?

Error code F1 indicates a flame failure. Ensure gas supply is on, check flue terminal is unobstructed, and reset the boiler. If it recurs, the flame sensing electrode may need cleaning or replacement.

Is the TL Plus 30 S compatible with underfloor heating?

Yes, but it requires a mixing valve or low-temperature controller to reduce flow temperature below 50°C. Consult a heating engineer for proper integration.

USER MANUAL TL Plus 30 S COINTRA

White COUNTRY water heater with control panel and indicator lights (no visible text or symbols on body)

TL plus 30 S

TL plus 50 S

TL plus 50 V

TL plus 80 V

TL plus 100 V

TL plus 150 V

¡ATENCIÓN!

NO CONECTAR A LA RED ELÉCTRICA ANTES DE LLENAR, YA •UE PUEDEN PRODUCIRSE DAÑOS IRREVERSIBLES EN EL APARATO.

- Water heated to over 50 °C can cause serious, immediate burns if it comes directly out of the taps. Children, disabled persons and the elderly are particularly at risk. We recommend you fit a thermostatic mixing valve to the water supply pipe, marked red.

- The water temperatures inside the heater can reach up to 80 °C. Take care to adjust the water temperature in the tap by mixing it with cold water, inserting your hands only. Do not let water come into contact with the rest of your body directly at first.

- The unit must be installed and set up by a qualified technician in compliance with local laws and health and safety regulations.

- Any fault that occurs affecting electrical components must be checked and repaired by the Authorized Technical Service only.

- During winter, if the heater is going to be disconnected from the power supply for a long period of time, the water tank can be emptied to prevent damage from freezing, if this risk applies. Please remember to turn off the heater before emptying it.

- If the power cable is worn or frayed, it must be replaced by the manufacturer, its after-sales service or persons qualified to do so, to prevent any possible danger.

- Ensure that the electrical installation is fitted with the mandatory differential switch in compliance with regulations.

- The electric heater must be installed in such a way that any person who is taking a bath or shower does not have to use the switches and other set-up devices, maintaining 0.6 metres between the electric heater and the bath or shower.

- This unit may be used by children aged 8 years and up and by persons with impaired physical, sensory or mental abilities or lack of experience or knowledge, provided they are given the appropriate supervision and instructions to use the heater in a safe manner and they understand the hazards associated with its use. This unit is not a toy. Children must never play with it. The cleaning and maintenance to be carried out by the user must not be done by children without supervision.

- The hot water temperature is controlled by a thermostat that also acts as a safety device which can be re-armed to prevent dangerous over-heating.

- Do not tamper with the excess pressure safety device, only move it from time to time to ensure that it is not stuck and eliminate any dirt or grease that may have been deposited on it; the device intake tube must be fitted with a safety device that complies with the relevant standard, calibrated to a maximum pressure of 0.8 MPa, to include at least: a tap, retention valve, safety valve and hydraulic load cut-off.

- It is normal for water to drip from the excess pressure safety device and the EN 1487 safety device when the unit is heating up. For this reason, a drain must be fitted that is in the open air, with a pipe continuously tilted downwards, in an area that is not subjected to sub-zero temperatures.

Estimado cliente,

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Technical drawing of a mechanical component with cross-sectional hatching and dimension lines (no text or symbols)

Modelo TL p	us 30 S TL plus 50 S	TL plus 50 V TL plus 80 V TL plus 100 V	TL plus 150 V
E (mm) 342	562 370 600 767	1068
F (mm) 270	270 270 270 270	270
L (mm)	-	-	-	-	855

Architectural line drawing of a bathroom sink with a wall-mounted door and height dimension (no text or symbols)

Espacio prohibido

Espacio protegido

NADIE MEJOR QUE COINTRA CONOCE SU TERMO

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Architectural line drawing of a bathroom sink with wall and door, no text or symbols present

Espaço proibido

Espaço protegido

Thank you for purchasing our TL electric immersion heater from COINTRA.

The TL plus electric immersion heater from COINTRA is designed and manufactured in accordance with the IEC international standard for electrical domestic appliances. The product is of the highest quality to international standards. We are therefore confident that this electrical immersion heater can fully meet your needs and enhance your family's quality of life.

Please read this manual carefully before use and keep it in a safe place.

Symbol of a trash bin crossed out by two crossed lines, with no text or labels present.

This product complies with the Directive 2012/19/EU.

The symbol of the crossed-out litter bin on the unit and its packaging means that the product must be disposed of separately from other waste at the end of its useful life. Therefore, the user must hand in the product to a certified waste disposal facility for electro-technical and electronic products at the end of its useful life. Alternatively, the user may return the product to the retailer when purchasing a new product of an equivalent type. Electronic products whose dimensions are smaller than 25 cm can be handed in to any distributor of electronic products whose shop floor surface area is at least 400 m2 for free disposal and with no obligation whatsoever to purchase a new product.

The selective collection of waste for recycling and the treatment and scrapping thereof, if compatible with environmental protection, contribute to the prevention of harm to the environment and promote reuse and/or recycling.

INDEX

1. GENERAL FEATURES: 40
2. TECHNICAL CHARACTERISTICS ....41
3. INSTALLATION REQUIREMENTS....43
4. CONTROL OPERATION 46
5. MAINTENANCE AND UPKEEP RULES 50
6. ELECTRICAL INSTALLATION SCHEMATICS 51
7. TECHNICAL SUPPORT SERVICE ....52

1. GENERAL FEATURES:

• Glass insulation, water-electrical insulation

The heating element is insulated with high-insulation glass powder; it yields high heat conduction and high heat stability as filler material, and serves to insulate the heating filament completely from the wall of the tube as well as ensuring that the insulation is leak-free.

- Multiple protection

This product is fitted with multiple safety features such as automatic constant temperature, anti-overheating, anti-scorching, anti-power surge, anti-freeze.

- Blue silicon glass container

The enamel pulverization machine, controlled by a computer made in Italy, lays a uniform sheet of special silicide on the surface of the container, which will melt on the container's steel wall after high-temperature sintering at 850 °C, so that the container is completely coated and therefore resistant to impacts, high-pressure and anti-oxidants, which considerably extends the water heater's useful life.

• Magnesium anode bar.

The unit has a strong magnesium anode bar for protection, anti-corrosion and de-scaling to provide soft water, which is good for health of one's skin and extends the useful life of the electric heater.

- Smooth operation

With peripheral temperature adjustment and a closed structure, it can supply water to several places at the same time. This product is suitable for hot water used in the home.

Diagram of the Electric Heater and its Component Parts

2. TECHNICAL CHARACTERISTICS

Model		TL plus 30S	TL plus 50S	TL plus 50V	TL plus 80V	TL plus 100V	TL plus 150V
Storage volume (V) | 28.5 46.5	47.5 76	96.5 132
Weight when filled with water* Kg	42 63	64 99 122 165
Temperature adjustment range °C		40 - 80
Maximum working pressure of internal tank	MPa	0.8
Power supply		230V~50Hz
Nominal power output	kW	1.5
Dimensions	mm	∅368x522	∅368x742	∅438x579	∅438x810	∅438x974	∅438x1280
Declared load profile		S	M	M	M	M	L
Water heating energy efficiency class		A	B	B	B	B	C
Water heating energy efficiency ( _wh )	%	38 39 39 39		39	39
Annual Electrical Consumption (AEC)	kWh	485	1316	1316	1316	1316	2623
Acoustic power level ( L_WA ) dB		15
Daily electricity consumption ( Q_elec )	kWh	3,072	7,311	7,311	7,753	7,702	14,358
Mixed water at 40 °C (V40)	l	-	70.0	65.0	120.0	160.0	240.0
Settings for the thermostat temperature and water heater, as placed on the market.	°C	70
Type of fitting		Upright wall mounting

*To take in mind when anchoring the unit to a wall

The energy consumption data and other information given in the Product Data sheet are defined in relation to EU Directives 811/2013 and 814/2013.

The device is equipped with a smart function that allows it to adapt to the consumption of each user profile. If operating correctly, the device has a daily consumption of "QElec" ("less than that of an equivalent product without a smart functionality").

*The TL plus 150 V model has 2 metal mounting brackets.

Models Installation		DIMENSIONS (mm)
		A B	C D	E F G	H L
TL plus 30 S vertical 368 390	522	126	342	270 1/2"	100	165
TL plus 50 S vertical 368 390	742	126	562	270 1/2"	100	385
TL plus 50 V vertical 438 460	579	152	370	270 1/2"	100	199
TL plus 80 V vertical 438 460	810	152	600	270 1/2"	100	430
TL plus 100 V vertical 438 460	974	152	767	270 1/2"	100	549
TL plus 150 V vertical 438 460	1280	152	1068	270	1/2"	100	855

3. INSTALLATION REQUIREMENTS

The unit must be installed and set up by a qualified technician in accordance with the rules laid down by local health and safety regulations, such as the "Low voltage Electro-Technical Regulations", the Technical Building Code and relevant local regulations.

The unit heats water to a temperature below boiling point. It must be connected to a main water supply that is compatible with the unit's performance levels and capacity.

Before connecting the water heater, the following steps must be carried out:

- Check that the characteristics (see data plate) meet the customer's requirements.

- Read the instructions on the packaging label and on the unit's data plate.

Installing the water heater

This unit has been designed to be installed inside buildings only, in accordance with current regulations. Furthermore, installers are asked to follow these recommendations in the presence of:

-Humidity: Do not install the unit in closed (unventilated) or damp/humid spaces.

- Freezing conditions: Do not install the unit in areas where the air temperature may drop to critical levels and there is a risk of freezing conditions.

- Sunlight: Do not expose the unit to direct sunlight, even if there are windows.

- Dust/vapours/gas: Do not install the unit if particularly hazardous substances are present, such as vapours, dust, or gas saturates.

- Electrical discharges: Do not install the unit directly connected to electrical power sources that are not protected against surges.

Location for installing the unit

It is convenient to install the heater as close as possible to the water mains supply to minimize heat loss from the pipes. TL plus water heaters are always installed with downstream water connections. To facilitate inspections and internal cleaning, a free space must be left of at least 25 cm between the protective cover (pos.1, page 40) of the heater and any fixed obstacle.

WALL-MOUNTED FITTING

In the case of brick or cavity block walls, partition walls with limited static or any kind of brickwork other than those mentioned, a preliminary inspection must first be conducted of the system to be used to mount the unit.

Installation Procedure:

1. Ensure that the surface of the area where you are going to mount the heater can support four times the weight of the heater when filled with water.
2. Use a power drill to make the holes to a depth of at least 90 mm in the wall. These holes must be level on the same line.
3. Insert two wall plugs in the hole, screw in the screw hooks and place them facing upwards, then raise the electric heater and aim for the hooks, fasten it firmly into position and check the wall plugs are not loose to ensure that the electric heater is firmly mounted.

Vertical
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Technical drawing of a mechanical component with cross-sectional hatching and dimension lines (no text or symbols)

Model TL plus 30 S TL plus 50 S	TL plus 50 V TL plus 80 V TL plus 100 V TL plus 150 V
E (mm) 342	562	370	600	767	1068
F (mm) 270	270	270	270	270
L (mm)	-		-	-	-	-

Note: In particular, if you need to install the heater in a bedroom or bathroom, the specified installation space must be complied with: Prohibited Space and Protected Space

Architectural line drawing of a bathroom sink with a wall-mounted door and height dimension (no text or symbols)

Prohibited Space

Protected Space

• No switches, power sockets or lighting may be installed in the prohibited area.
• No switches may be installed in the protection area but safety power sockets may be installed there.

WATER SUPPLY CONNECTION

Connect the water heater intake and outlet with pipes or accessories that are able to withstand temperatures over 100^ C at a pressure that exceeds working pressure (8 bar). Therefore, we strongly recommend that no materials should be used that cannot withstand high temperatures.

When fitting the water pipes follow the basic rules to prevent corrosion: "Do not use copper before iron or steel in the direction of the water flow". To prevent galvanic pairs and their destructive effect, use Teflon tape to thread the insulating hoses supplied with the heater to its two pipes.

Thread the cold-water intake pipe (blue) to the electrolytic hose and from this to the hydraulic safety sub-assembly with the draining device supplied with the heater. Fit a cut-off valve to the cold-water supply pipe. IMPORTANT: the cut-off valve must always be in the open position whenever the heater is switched on,

Some countries require alternative safety devices to be used and there may other requirements under local regulations: the installer must check the suitability of the safety device that he or she tends to use. Do not fit cut-off device (valve, tap, etc.) between the safety unit and the heater itself.

Connect the hot water distribution pipe to the hot water outlet pipe insulating hose (red) from the heater.

The hydraulic safety valve or assembly supplied with the water heater is fitted with a retention and overpressure valve. The latter opens to a maximum of 8 bars. If the pressure in the water installation exceeds 5 bars, fit a pressure reducer, as per regulations.

Likewise, it is essential to attach the drainage nozzle of the safety valve (2) to a drain, using the siphon evacuation tube supplied. This conduit must be visible and sloping towards the drainpipe.

Description of the safety valve

3- Device for emptying water from the heater
4- Water draining outlet

ELECTRICAL CONNECTION

Before installing the unit, we recommend that you check the electrical system very carefully to ensure that it complies with the relevant regulations. The manufacturer accepts no responsibility for any damage caused by the lack of a grounding to earth or a problem related to the power supply.

Ensure that the voltage used is 230 V / 50 Hz.

Check that the main power supply is rated for the heater's maximum power consumption (Refer to the technical characteristics plate) and that the electrical cables and wiring are suitably rated and regulated.

Ensure that the electrical installation is fitted with the mandatory differential switch in compliance with regulations.

SET UP

Fill the water heater, opening the cold-water cut-off valve and the hot water taps. When water comes out of the taps, turn them off, starting with the lowest one (bidet) and ending with the top one (shower). In this way any air in the heater and pipes can be bled off.

The heater must be filled with water before its first use (or after any maintenance or cleaning) and after it has been connected to the power supply. DO NOT SWITCH ON THE POWER unless it is full, as this could damage the resistance.

1. 2-colour indicator light:

2. Plugged in: Green LED
   -Resistance heating: Red LED

3. Anti-Legionella Function Flashing LED (green or red, as applicable)

4. STANDBY button

5. “-” button

6. Temperature indicator lights: Red LEDs
7. “+” button
8. Smart function button
9. Smart function indicator light: Red LED

Plug the heater into a 230 V / 50 Hz power outlet. The first time it is plugged in, the two-colour LED (1) will light up green. Press the STANDBY button ⏻ (2) to switch on the unit. The first time the unit is switched on, the temperature will be pre-set to 70 °C.

During the warm-up phase, the LEDs that display the temperature reached by the water remain light up permanently, whereas the subsequent LEDs flash until the set temperature is reached (they stop flashing once the temperature is reached and remains constant).

If the temperature drops, for example after hot water has been used, it automatically starts to heat water again and the LEDs between the last fixed light and the light displaying the temperature setting will resume progressively.

During the warm-up phase, you may hear a slight noise as a result of the water heating process.

The TL plus heater has 2 operating modes: Manual and Smart.

MANUAL OPERATION:

This enables the user to adjust the temperature using the "+" y "-" until indicated with the LEDs, selecting a temperature level between 40 °C and 80 °C (40 °C, 50 °C, 60 °C, 70 °C and 80 °C).

SMART FUNCTION:

Press the 📄 to activate the "smart" function. The Smart function LED indicator (7) will light up.

If the "manual" function is used in conjunction with the "smart" function, the temperature will automatically be adjusted by the product; this means that the "Manual" function will be deactivated.

To switch off the function, press the button, and the smart LED will go off. If you want to adjust the temperature manually, you will need to turn off the smart function.

Smart Function - Description

The smart function is a software application that learns about the user's consumption, which enables it to minimize heat loss and maximize energy savings.

The smart software undergoes a learning period of one week from the time that the electric heater commences operation at the temperature set and it records the user's demand for energy.

From the second week on, the learning process continues to learn about the user's needs in more detail and changes the temperature every hour to adapt it to the actual demand in order to improve the energy saving.

The "smart" software "Smart" "activates water heating for the time determined automatically by the heater depending on the user's consumption. During the day, when there is no demand for water, the heater still ensures that there is a reserve supply of hot water available at 45 °C.

To ensure that the smart function operates appropriately, do not disconnect the heater from the mains power supply.

ANTI-LEGIONELLA FUNCTION

The unit's "heat disinfection cycle" or anti-Legionella function is switched off by default.

Activation of the "heat disinfection cycle" is displayed by LED 1 flashing (green or red). Activate this function by pressing the "-" and "+" keys at the same time for 5 seconds Once activation is confirmed, the indicator light (1) will flash rapidly for 5 seconds and then the light will stay steady.

To switch off the anti-Legionella function, repeat the previous steps (press"-" and "+" keys for 5 seconds); once deactivation is confirmed, the indicator light (Ref. 1) will flash rapidly for 5 seconds and then stay steady.

When the anti-bacteria cycle is operating, the set temperature is 73 °C . This is displayed as a normal temperature setting of 80 °C ; however, when it reaches this temperature, it will continue to appear as 70 °C (not reaching 80 °C ).

The first time this function is activated (or if the water heater has been switched off), wait 3 days for it to start to work; once the cycle has been completed, it will repeat itself every 30 days, provided it is not set to operate at 80 °C, in which case the 30-day cycle will re-set.

This function can work in conjunction in normal or in Smart operation mode.

Information

Legionella are small bar-shaped bacteria that are a natural constituent of all fresh water. Legionnaires' disease is a serious pneumonia infection caused by inhaling the bacteria Legionella pneumophila or some other species of Legionella. These bacteria are frequently found in domestic systems, in hotels and other water systems and in water used for air conditioning or air cooling. Therefore, the main approach to combat this is prevention, by controlling the organisms present in water systems.

General Recommendations

To restrict the growth of Legionella:

Water temperature between 25 °C and 50 °C . To restrict the growth of Legionella bacteria, the water temperature must be within a range at which the bacteria either do not grow at all or grow very little, whenever possible. Otherwise, the drinking water installation needs to be disinfected using heat treatment.

Water stagnation. To avoid there being long periods when the water may become stagnant, the water in each part of the drinking water installation must be used or rinsed at least once a week.

Regarding the water stored in this water heater, if:

1) The unit is switched off for a long period of time [months] or
2) The water temperature is kept constantly within the range 25 – 50 °C,
the Legionella bacteria may grow in the tank.

In such circumstances, reduce the proliferation of bacteria by carrying out a "heat disinfection cycle".

Note: When the software carries out the heat disinfection treatment, it is likely that the electric water heater's energy consumption will increase. The temperature of the water in the tank can cause serious burns immediately when the software is running the heat disinfection treatment. Children, disabled persons and the elderly are particularly at risk of being scalded. Check the water temperature before taking a bath or shower.

GENERAL POINTS:

In the event of a power failure or if the unit is switched off using the STANDBY button, the most recent temperature setting

will stay in the memory, as well as its status (i.e. if it was on standby or running) and whether the anti-Legionella was activated or de-activated.

In any configuration procedure, if the user takes no action for 5 seconds, the last setting will be stored in the device's memory.

ANTI-FREEZE FUNCTION

The anti-freeze function will operate during cold weather and when the unit is not in use for a long period of time. The unit's Anti-Freeze function is activated by default.

To ensure that the Anti-Freeze function operates appropriately, do not disconnect the heater from the mains power supply.

RE-START/DIAGNOSTICS

If there is a malfunction, the unit will enter "fault mode" and all of the LEDs on the control panel will flash simultaneously.

Re-start:

To re-start the heater, switch the unit off and on again using the STANDBY button (2). If the cause of the fault goes away immediately after the re-start process, the heater will resume normal operation. If this is not the case, all the LEDs will continue to flash. Contact the Technical Support Service.

Diagnostics:

To activate the diagnostics function, press the STANDBY button (2) continuously for 5 seconds.

The type of malfunction will be indicated by the 5 LEDs (4) as follows:

40 °C LED flashing - RTC clock fault

50 °C LED flashing - Operating without water

60 °C LED flashing - Temperature sensors NTC 1 / NTC 2 broken

70 °C + 80 °C LEDs flashing - Fault in sensor differential

80 °C LED flashing - Water overheating

60 °C LED + 70 °C LED + 80 °C LED flashing - Water overheating detected by an individual sensor.

To exit diagnostics function, press the STANDBY button (2) or wait for 5 seconds.

NEVER ATTEMPT TO REPAIR THE UNIT YOURSELF • ALWAYS HAVE IT DONE BY A QUALIFIED TECHNICIAN.

All data and specifications indicated are non-binding; the manufacturer reserves the right to change, announce or replace them at its sole discretion. This product complies with REACH regulations.

5. MAINTENANCE AND UPKEEP RULES

Magnesium anode

It is essential that the unit be inspected annually by the Technical Support Service (TSS) to eliminate lime scale deposited on the heating element and check the condition of the magnesium anode (See point 6, page 40). If the water in your area is very hard or corrosive you must ask for more frequent inspections.

If the magnesium anode is degraded, it must be replaced by the Technical Support Service.

Draining the unit

If installed in a location where freezing occurs, the unit must be drained if it is not going to used.

When this is necessary, drain the heater as follows:

• Unplug the heater from the mains electricity supply;
• Turn off the valve from the water mains;
• Open the hot water tap (basin, sink or bath);
• Open the drainage valve.

Periodic maintenance

After routine or special maintenance, we recommend you fill the tank with water and drain it off completely to eliminate any residual impurities.

Safety valve

The pressure safety device must be activated on a regular basis (once a month) to eliminate lime scale and ensure that it is not obstructed. This can be done with lever No. 1, the safety device for draining off water from the heater (page 46).

To clean the outside of the heater, use a damp cloth with soapy water. Never use abrasive products or those that contain solvents (for example, alcohol).

For safety reasons, COINTRA GODESIA S.A. accepts no responsibility of any other items are used that are not original parts or replacements installed by our Technical Support Service.

6. ELECTRICAL INSTALLATION SCHEMATICS

graph TD
    A["40° 50° 60° 70° 80°"] --> B["Temperature sensors"]
    B --> C["Heating element"]
    C --> D["N Relay"]
    C --> E["L Relay1"]
    C --> F["L Relay2"]
    G["E"] --> H["N"]
    I["N"] --> J["L"]
    K["L"] --> L["N Relay"]
    M["L"] --> N["L Relay1"]
    O["N"] --> P["L Relay2"]

7. TECHNICAL SUPPORT SERVICE

MANUFACTURER'S TECHNICAL SUPPORT SERVICE

MORE THAN 120 OUTLETS THROUGHOUT SPAIN.

WE ARE AT YOUR SERVICE AT THIS PHONE NUMBER:

902 40 20 10

NOBODY KNOWS YOUR HEATER BETTER THAN COINTRA

Ensure your product operates correctly and extend its service life.

COINTRA offers the reliability and guarantee that only the Official Manufacturer's Technical Support Service can provide.

Request information from our helpline

902 40 20 10

COINTRA GODESIA, S.A.

USUARIO

Nombre

Domicilio

Población

VENDEDOR

Nombre

Domicilio

Población

COINTRA GODESIA, S.A.

UTILIZADOR

Nome

Domicilio

Localidade

VENDEDOR

Nome

Domicilio

Localidade

COINTRA GODESIA, S.A.

USER

Name

Address

Town

SELLER

Name

Address

Town

Date of sale Distributer stamp and signature

GUARANTEE CERTIFICATE

GUARANTOR: COINTRA GODESIA, S.A.; address: Avda. Italia, 2 (Edificio Ferroli)-28820 Coslada (Madrid)

PRODUCT: this guarantee applies to the products contained in this manual.

GUARANTEE:

COINTRA GODESIA, S.A. guarantees the products it supplies in accordance with R.L.D. 1/2007 on the Guarantee in the Sale of Consumer Goods for a period of 2 years against defects and malfunctions as and from the acquisition of the product.

Unless it can be proved otherwise, it will be assumed that any lack of conformity that appears 6 months after the delivery, did not exist when the item was delivered.

This guarantee is only and exclusively valid for appliances that are sold and installed in Spanish territory.

COMMERCIAL GUARANTEE:

COINTRA GODESIA, S.A. offers a commercial guarantee for TL plus models consisting of the following:

• 2 years covering both labour and in spare parts from the date of purchase of the product, verified by the presentation of the invoice or purchase ticket.
• 5 years for the tank (does not include labour nor transport), provided that the relevant annual inspection of the anode is carried out from the second year (except appliances in the Canary Islands). In the Canary Islands a guarantee of 3 years is granted in the tank (does not include labour nor transport) provided that the anode has been checked in the second year of life of the appliance.

SCOPE OF THE GUARANTEE:

Unless there is evidence to the contrary, it shall be understood that the goods are compliant and fit for the purpose for which they are acquired and provided that they are used under the following conditions:

• The guaranteed device must be one that the manufacturer specifically supplies in Spain, and must be installed in Spain.
• Any spare parts that need to be replaced shall be those determined by our OFFICIAL Technical Service, and in all cases, they must be Cointra Godesia originals.
• The warranty is valid provided the normal maintenance operations described in the technical instructions supplied with the equipment are carried out.
• The consumer must inform Cointra Godesia if the product is not up to standard, within a period of no more than two months from the date on which this becomes apparent.

The guarantee does not cover incidents caused by:

• The power supply from systems with power generators or any other system that is not a stable electric circuit or that does not have sufficient capacity.
• Products that have been repaired by someone who is not from the OFFICIAL Cointra Godesia Technical Support and/or authorized personnel from Cointra Godesia.
• Corrosion, deformation, etc., caused by unsuitable storage.
• Handling of the product by personnel outside of Cointra Godesia during the guarantee period.
  • Installation not in accordance with the instructions supplied with the equipment.
  • Installation of the system without observing the current Laws and Regulations (electricity, hydraulic, etc.)
• Defects in electricity, water or gas installations, or due to insufficient flow rate.
• Anomalies caused by the incorrect treatment of the feed water to the system, due to corrosion resulting from aggressiveness, descaling treatments incorrectly carried out, etc.
• Anomalies caused by atmospheric agents (ice, lightning, floods, etc.), as well as unsteady currents.
• Improper maintenance, carelessness or incorrect use.

The user must register complaints concerning damages produced during transport directly with the transporter.

VERY IMPORTANT: In order to exercise the Guarantee right acknowledged here, the appliance must be for domestic use. The bill or receipt for the appliance, along with the corresponding delivery note, if it was given at a later date, must be shown to the Cointra Godesia technical staff.

NOTE: All our Official Technical Services are appropriately accredited by Cointra. Demand this accreditation in any intervention.

Cointra Godesia, s.a.