HW-K960 - Soundbar SAMSUNG - Free user manual and instructions

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SAMSUNG HW-K960 - Soundbar
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Product Type Soundbar with Wireless Subwoofer
Model HW-K960
Brand Samsung
Total Power Output 360 W (Soundbar: 200W, Subwoofer: 160W)
Channels 4.1
Audio Decoding Dolby Digital, DTS
Connectivity Bluetooth 4.0, HDMI ARC, Optical Input, USB 2.0
Soundbar Dimensions (W x H x D) 1030 x 55 x 105 mm
Soundbar Weight 3.5 kg
Subwoofer Dimensions (W x H x D) 205 x 353 x 302 mm
Subwoofer Weight 6.5 kg
Power Consumption (Soundbar) 40 W (Standby: 0.5 W)
Power Consumption (Subwoofer) 20 W (Standby: 0.5 W)
Frequency Response 30 Hz – 20 kHz
Remote Control Included (battery not included)
Wall Mountable Yes (bracket included)
Cleaning Instructions Wipe with a soft, dry cloth; do not use liquid cleaners
Safety Precautions Do not expose to rain or moisture; no user-serviceable parts inside
Spare Parts Availability Contact Samsung Service Center for genuine parts
Repairability Index 5.6 / 10 (ease of repair moderate)
General Information For indoor home use only; operating temperature: 5°C – 35°C

Frequently Asked Questions - HW-K960 SAMSUNG

How do I connect my soundbar to my TV?
Use an HDMI ARC cable between the soundbar's HDMI OUT (ARC) and your TV's HDMI ARC port. Alternatively, connect via optical cable or Bluetooth.
Why is there no sound from the soundbar?
Check if the soundbar is set to the correct input source. Ensure the TV audio output is set to external speaker. Also verify the volume is not muted and the subwoofer is paired.
How do I pair the subwoofer wirelessly?
The subwoofer should auto-pair when both units are powered on. If not, press the ID SET button on the subwoofer and then press and hold the MUTE button on the remote for 5 seconds.
Can I use Bluetooth to play music from my phone?
Yes, press the SOURCE button on the remote until BT appears on the display. On your phone, search for 'Samsung HW-K960' and pair. Password is 0000 if prompted.
How do I reset the soundbar to factory settings?
With the soundbar on, press and hold the VOLUME UP and SOURCE buttons simultaneously for more than 5 seconds. The display will show INIT and reset.
What audio formats does the soundbar support?
It supports Dolby Digital and DTS via HDMI and optical. For Bluetooth, it supports SBC codec.
Can I control the soundbar with my TV remote?
Yes, if your TV supports HDMI-CEC. Enable Anynet+ on the TV and the soundbar remote will sync volume and power.
How do I clean the soundbar?
Unplug the soundbar and wipe the exterior with a soft, dry cloth. Do not use alcohol or abrasive cleaners. Avoid moisture entering the vents.
Why does the subwoofer keep disconnecting?
Ensure the subwoofer is within 10 meters of the soundbar and away from interference sources like Wi-Fi routers. Try re-pairing by pressing the ID SET button.
What is the warranty period?
Generally Samsung soundbars come with a 1-year limited warranty from the date of purchase. Register your product online for details.

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USER MANUAL HW-K960 SAMSUNG

Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com/register

SAFETY INFORMATION

Safety Warnings

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).

NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

SAMSUNG HW-K960 - Safety Warnings - 1CaUtiOnriSK Of eLeCtrlC SHOCK.DO nOt OPen.This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
This symbol indicates that important literature concerning operation and maintenance has been included with this product.
SAMSUNG HW-K960 - Safety Warnings - 2Class II product : This symbol indicates that it does not require a safety connection to electrical earth (ground).
SAMSUNG HW-K960 - Safety Warnings - 3AC voltage : This symbol indicates that the rated voltage marked with the symbol is AC voltage.
SAMSUNG HW-K960 - Safety Warnings - 4DC voltage : This symbol indicates that the rated voltage marked with the symbol is DC voltage.
SAMSUNG HW-K960 - Safety Warnings - 5Caution, Consult instructions for use : This symbol instructs the user to consult the user manual for further safety related information.

Warning: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

Caution: TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.

  • This apparatus shall always be connected to an AC outlet with a protective grounding connection.
  • To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.

Caution

- Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.

- To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times.

Precautions

99.1mm 99.1mm 99.1mm 68.6mm

Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the back of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.

Safety warning symbols including a no prohibition sign, a lightning bolt, and a plug-in socket.

During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.

Illustration of various symbols including a prohibition sign, a sun, a magnet, and a money bag (no text or labels).

Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Disconnect the power cable from the AC supply if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.

Diagram showing a prohibition symbol emitting radiating light rays toward a shaded circular object (no text or labels).

Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.

Diagram showing a battery and a trash bin with a crossed-out symbol, indicating a classification or disclassification process.

The batteries used with this product contain chemicals that are harmful to the environment. Do not dispose of batteries in the general household trash. Do not dispose of batteries in a fire. Do not short circuit, disassemble, or overheat the batteries. There is a danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type.

DOLBY ATMOS®

This product supports Dolby Atmos®.

Illustration of a robotic vehicle under high light with sensor beams and no visible text or symbols.

* What is Dolby Atmos®?

Atmos technology enhances existing 5.1 channel surround sound systems by adding an overhead speaker. This envelops the listener in 360 degrees of sound, delivering an immersive, high-definition, rich, detailed, and deeper experience. See page 24 to learn how to connect the system.

CONTENTS

2 GETTING STARTED

2 Safety Information 4 Dolby Atmos® 6 What's Included

7 DESCRIPTIONS

7 Front / Right Side Panel 8 Bottom Panel 9 Remote Control

14 INSTALLATION

14 Installing the Soundbar 14 Installing the Wall Mount 17 Detaching the Soundbar from the Wall 18 Installing the Surround Speakers on a Wall

19 CONNECTIONS

19 Connecting the Subwoofer and Surround Speakers

22 Connecting to a TV

22 Connecting to a TV Using an HDMI (Digital) Cable 23 Connecting to a TV Using a Digital Optical Cable

24 Connecting to External Devices

24 Connecting Devices in Order to Use Dolby Atmos® 25 HDMI Cable 26 Optical or Analogue Audio Cable

27 FUNCTIONS

27 Input Mode 28 Bluetooth 30 Using the Multiroom App 32 Using the Network Standby On Function 33 Software Update

35 TROUBLESHOOTING

35 Troubleshooting

36 APPENDIX

36 Specifications

  • Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance. • An administration fee may be charged if either (a) an engineer is called out at your request and there is no defect with the product (i.e. where the user manual has not been read). (b) you bring the unit to a repair centre and there is no defect with the product (i.e. where the user manual has not been read).
  • You will be informed of the administration fee amount before a technician visits.

WHAT'S INCLUDED

BEFORE READING THE USER'S MANUAL

Note the following terms before reading the user manual.

▶Icons used in this manual

Icon Term Definition
SAMSUNG HW-K960 - ▶Icons used in this manual - 1CautionIndicates a situation where a function does not operate or settings may be cancelled.
SAMSUNG HW-K960 - ▶Icons used in this manual - 2NoteIndicates tips or instructions on the page that help you operate a function.

Check for the supplied accessories shown below.

SAMSUNG HW-K960 - ▶Icons used in this manual - 3

SAMSUNG HW-K960 - ▶Icons used in this manual - 4

Remote Control / Batteries (AA Size)

SAMSUNG HW-K960 - ▶Icons used in this manual - 5

Power Cord : 3 EA

SAMSUNG HW-K960 - ▶Icons used in this manual - 6

AC/DC Adapter (for main unit)

SAMSUNG HW-K960 - ▶Icons used in this manual - 7

HDMI Cable

SAMSUNG HW-K960 - ▶Icons used in this manual - 8

Wall Mount Guide

SAMSUNG HW-K960 - ▶Icons used in this manual - 9

Holder-Screw : 2 EA

SAMSUNG HW-K960 - ▶Icons used in this manual - 10

Screw : 2 EA

SAMSUNG HW-K960 - ▶Icons used in this manual - 11

Bracket-Wall Mount : 2 EA

SAMSUNG HW-K960 - ▶Icons used in this manual - 12

AC Plug

(Depending on the country and model)

SAMSUNG HW-K960 - ▶Icons used in this manual - 13

SAMSUNG HW-K960 - ▶Icons used in this manual - 14

Connect the AC plug to the adapter until you hear a "snapping" sound to ensure they are securely fastened.

Do not detach the AC plug from the adapter (it will not be removed once it has been attached).

SAMSUNG HW-K960 - ▶Icons used in this manual - 15

  • The appearance of the accessories may differ slightly from the illustrations above.
  • To distinguish the left surround speaker from the right, check the label on the rear of each speaker.
  • Depending on the region, the AC plug may vary in appearance, or it may be supplied integrated with the adapter.

Controls the volume level.

The numeric value of the volume level appears in the front panel display.

② (Source) Button

Selects the D.IN, AUX, HDMI1, HDMI2, or BT input.

- To turn on BT PAIRING mode, press and hold this button in BT mode.

③ (Power) Button

Turns the power on and off.

Right SideDiagram showing a device control panel with labeled buttons and a zoomed-in section view.

Displays the current mode.

SAMSUNG HW-K960 - ③ (Power) Button - 2

  • When you plug in the AC cord, the power button will begin working in 4 to 6 seconds. When you press the power button, there will be a 20 second delay before the unit produces sound.
  • When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.
  • If you want to enjoy sound only from the Soundbar, you must turn off the TV's speakers in the Audio Setup menu of your TV. Refer to the owner's manual supplied with your TV.

BOTTOM PANEL

AUX IN: Connect to the analogue output of an external device. DIGITAL AUDIO IN (OPTICAL): Connect to the digital (optical) output of an external device. HDMI OUT (TV-ARC): Outputs digital video and audio signals simultaneously using an HDMI cable. HDMI IN 1, HDMI IN 2: Inputs digital video and audio…

SAMSUNG HW-K960 - BOTTOM PANEL - 2

  • When disconnecting the power cable of the AC power adaptor from a wall outlet, pull the plug. Do not pull the cable.
  • Do not connect this unit or other components to an AC outlet until all connections between components are complete.

REMOTE CONTROL

Power: Turns the Soundbar on and off. (○) SOUND: Surround Sound adds depth and spaciousness to the sound. Pressing the (○) SOUND button repeatedly cycles through the Surround Sound settings: ON - SURROUND SOUND, OFF - SURROUND SOUND. • ON: Play sound over all the speakers. • OFF: Play sound through…

You can select from 6 sound modes - STANDARD (Original Sound), MUSIC, CLEAR VOICE, SPORTS, MOVIE, and NIGHT - depending on the content you want to listen to. Select the STANDARD mode if you want to enjoy the original sound.

* DRC (Dynamic Range Control) Lets you apply dynamic range control to Dolby Digital tracks. Press and hold the EFFECT button for about 5 seconds in standby mode to toggle the DRC (Dynamic Range Control) function ON - DRC and OFF - DRC.

SAMSUNG HW-K960 - REMOTE CONTROL - 2

- Operate the TV using the TV's remote control.

SOUND SOURCE EFFECT LEVEL VOL WOOFER

SOURCE

Press to select a source connected to the Soundbar.

* BT PAIRING mode

To turn on BT PAIRING mode in Bluetooth function, press and hold the SOURCE button for more than 5 seconds.

Play / Pause (BT / WIFI)

Press the ▶II button to pause a music temporarily. Press the ▶II button again to play the selected music.

LEVEL

The ATMOS Soundbar has 5.1.4 channel sound. Use this button to adjust the volume of each of the speakers. Press this button, use the Left/Right buttons to select a speaker, and then use the Up/Down buttons to increase or decrease the level (volume).

FL FR C FTR-FL Main Unit

Surround Speaker LSAMSUNG HW-K960 - LEVEL - 2

Surround Speaker RSAMSUNG HW-K960 - LEVEL - 3

SpeakerDisplayed on OLED when adjusting the level
Main UnitFront Left FL
Front Top Left FTL
Centre C
Front Right FR
Front Top Right FTR
Surround Speaker LSurround Left SL
Surround Top Left STL
Surround Speaker RSurround Right SR
Surround Top Right STR

* Network Standby On/Off

Press and hold the LEVEL button for about 5 seconds to turn the Network Standby on or off. (See page 32)

SOUND SOURCE EFFECT LEVEL VOL WOOFER

(Sound Control)

Press to select TREBLE, BASS, or AUDIO SYNC. Then, use the Up/Down buttons to adjust the TREBLE or BASS volume from -3 to +3.

Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2KHz, 2.5KHz, 5KHz, and 10KHz are selectable (Left/Right) and each can be adjusted to a setting between -6 to +6 (Up/Down).

If the Soundbar is connected to a digital TV and the video appears out of sync with the audio, press the (Sound Control) button to sync the audio with the video. Use the Up/Down buttons to set the audio delay between 0 ms to 300 ms. In BT mode, the Audio Sync function may not be available.

WOOFER

Push the button up or down to adjust the volume of the subwoofer to -12 or -6 to +6.

Pressing the button reverts the subwoofer volume to level 0.

EFFECT LE WOOFER

EFFECT LE WOOFER

VOL

Push the button up or down to adjust the volume.

Mute

Press the VOL button to mute the sound. Press it again to unmute the sound.

EFFECT VOL WOOFFER SOUND

EFFECT WOOFER VOL GROUNDS

Controlling the Volume of Soundbar by Using Your TV Remote Control

  1. Press and hold the ((o)) SOUND button for more than 5 seconds while the Soundbar is turned on.
  2. "ON - TV REMOTE" appears on the Soundbar's display.
  3. In the TV's menu, set the TV speaker to external speaker.

SAMSUNG HW-K960 - Controlling the Volume of Soundbar by Using Your TV Remote Control - 1

  • Not available in TV ARC, BT, HDMI1 and HDMI2 modes. (Available only in D.IN (optical) and AUX modes)
  • On the TV remote control, only the volume and mute buttons are available. Other buttons are disabled.
  • TV menus differ by manufacturer and model. Refer to the TV's user manual for further information. • Manufacturers supporting this function:

- VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, GRUNDIG, Hisense, RCA

- This function may not be compatible with your TV's remote depending on the remote control's manufacturer.

- To turn off this function, press the SOUND button for 5 seconds.

"OFF - TV REMOTE" appears on the Soundbar's display.

INSERTING BATTERIES (AA BATTERY X2)

Slide the battery cover in the direction of the arrow until it is completely removed.

Insert 2 AA batteries (1.5V) in the correct +/- polarity. Slide the battery cover back into position.

Three technical illustrations of a remote control case showing internal components and directional arrows (no text or symbols)

USING THE HIDDEN BUTTONS

Hidden ButtonReference page
Remote Control Button Function
((o)) SOUNDTV remote control On/Off Page 11
SOURCEBT Paring Page 28
▶II (Play / Pause)Auto Power Down On/Off (AUX mode) Page 27
VOLID SET Page 20
UpWIFI SETUP Page 9
DownADD SPEAKER Page 9
LeftAuto Power Link On/Off Page 23
RightAnynet+ On/Off Page 9
(Sound Control)7 Band EQ Page 11
EFFECTDRC On/Off Page 9
LEVELNetwork Standby On/Off Page 32

OUTPUT SPECIFICATIONS FOR THE DIFFERENT MODES OF SOUND EFFECT

Input Effect Output
2 chSAMSUNG HW-K960 - OUTPUT SPECIFICATIONS FOR THE DIFFERENT MODES OF SOUND EFFECT - 1ON5.1.4 ch
5.1 ch 5.1.4 chSOUND
2 chSAMSUNG HW-K960 - OUTPUT SPECIFICATIONS FOR THE DIFFERENT MODES OF SOUND EFFECT - 2STANDARD2.1 ch
5.1 ch 5.1 chEFFECT
2 chSAMSUNG HW-K960 - OUTPUT SPECIFICATIONS FOR THE DIFFERENT MODES OF SOUND EFFECT - 3MUSIC2.1 ch
5.1 ch 5.1 chEFFECT
2 chSAMSUNG HW-K960 - OUTPUT SPECIFICATIONS FOR THE DIFFERENT MODES OF SOUND EFFECT - 4CLEAR VOICE3.1 ch
5.1 ch 5.1 chEFFECT
2 chSAMSUNG HW-K960 - OUTPUT SPECIFICATIONS FOR THE DIFFERENT MODES OF SOUND EFFECT - 5SPORTS5.1.4 ch
5.1 ch 5.1.4 chEFFECT
2 chSAMSUNG HW-K960 - OUTPUT SPECIFICATIONS FOR THE DIFFERENT MODES OF SOUND EFFECT - 6MOVIE5.1.4 ch
5.1 ch 5.1.4 chEFFECT
2 chSAMSUNG HW-K960 - OUTPUT SPECIFICATIONS FOR THE DIFFERENT MODES OF SOUND EFFECT - 7NIGHT3.1 ch
5.1 ch 5.1 chEFFECT

* If the input source is Dolby Atmos®, 5.1.4 channel is outputted. The sound effect is not available.

INSTALLING THE SOUNDBAR

INSTALLING THE WALL MOUNT

▶ Installation Precautions

• Install on a vertical wall only. - For the installation, avoid a location with high temperature or humidity, or a wall that cannot sustain the weight of the set. - Check the strength of the wall. If the wall is not strong enough to support the unit, reinforce the wall or install the unit on a different wall that can support the unit's weight. - Purchase and use the fixing screws or anchors appropriate for the kind of wall you have (plaster board, iron board, wood, etc.). If possible, fix the support screws into wall studs. ● Purchase wall mounting screws according to the type and thickness of the wall you will mount the Soundbar on.

- Diameter: M5

- Length: 35 mm or longer recommended.

  • Connect cables from the unit to external devices before you install it on the wall.
  • Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an electric shock.

5 cm or more

  1. Place the Wall Mount Guide against the wall surface.

• The Wall Mount Guide must be level. - If the TV is mounted on the wall, install the Soundbar at least 5 cm below the TV.

C CENTERLINE C TYPE : 700mm Centre Line

  1. Align the Paper Template's Centre Line with the centre of your TV (if you are mounting the Soundbar below your TV), and then fix the Wall Mount Guide to the wall using tape.

SAMSUNG HW-K960 - ▶ Installation Precautions - 3

- If you are not mounting below a TV, place the Centre Line in the centre of the installation area.

C CURVE TO LTPA C TYPE: 700mm C

  1. Push a pen tip or sharpened pencil tip through the centre of the C-TYPE images on each end of the Guide to mark the holes for the supporting screws, and then remove the Wall Mount Guide.
  2. Using an appropriately sized drill bit, drill a hole in the wall at each marking.

SAMSUNG HW-K960 - ▶ Installation Precautions - 5

If the markings do not correspond to the positions of studs, make sure you insert appropriate anchors or mollies into the holes before you insert the support screws. If you use anchors or mollies, make sure the holes you drill are large enough for the anchors or mollies you use.

Diagram of a mechanical assembly with two components and directional arrows indicating motion (no text or symbols)

  1. Push a screw (not supplied) through each Holder-Screw, and then screw each screw firmly into a support screw hole.

F_A B C_D

  1. Install 2 Bracket-Wall Mounts in the right orientation on the bottom of the Soundbar, using 2 Screws (M4 x L12).

SAMSUNG HW-K960 - ▶ Installation Precautions - 8

Rear of the Soundbar Right end of the Soundbar

When assembling, make sure the hanger parts of the Bracket-Wall Mounts are located behind the rear of the Soundbar. See the illustration above.

Diagram showing a structural change from a beam to a vertical plate with internal features, with no text or symbols present.

  1. Install the Soundbar with the attached Bracket-Wall Mounts by hanging the Bracket-Wall Mounts on the Holder-Screws on the wall.

Diagram showing a mechanical assembly with two parts and a downward arrow, with no text or symbols present.

  1. Slide the Soundbar down as shown above so that the Bracket-Wall Mounts rest securely on the Holder-Screws.

SAMSUNG HW-K960 - ▶ Installation Precautions - 12

Slide the Bracket-Wall Mounts down from the bottom to install it onto the Holder-Screws.

DETACHING THE SOUNDBAR FROM THE WALL

  1. To separate the Soundbar from the wall mount, push it in the direction of arrow.

Diagram showing two mechanical components before and after assembly, with arrows indicating motion direction (no text or symbols).

SAMSUNG HW-K960 - DETACHING THE SOUNDBAR FROM THE WALL - 2

  • Do not hang onto the installed unit and avoid striking or dropping the unit.
  • Secure the unit firmly to the wall so that it does not fall off. If the unit falls off, it may cause an injury or damage the product.
  • When the unit is installed on a wall, please make sure that children do not pull any of the connecting cables, as this may cause it to fall.
  • For optimal performance of a wall mount installation, install the speaker system at least 5 cm below the TV if the TV is mounted on the wall.
  • For your safety, if you do not mount the unit on the wall, install it on a secure, flat surface where it is unlikely to fall.

You can purchase wall mounts separately to install the surround speakers on a wall.

Considerations for purchasing

• Endurable load: Above 8.0 Kg • Hole size: 1/4 - 20 threaded insert

SAMSUNG HW-K960 - Considerations for purchasing - 1

  • Since wall mount installation is optional, you must purchase the corresponding accessories separately.
  • Please have a qualified installer install the surround speaker Wall Mount Brackets.
  • Ask a professional installation company to mount your product on the wall.
  • Check the strength of the wall before you install the Wall Mount Brackets. If the strength is insufficient, make sure to reinforce the wall before installing the Wall Mount Brackets and the speakers on the wall.
  • For more information, please refer to the Wall Mount's manual.
  • Samsung Electronics is not liable for any damage to the product due to the product being installed inappropriately. • Take care not to install the speakers sideways or upside down.

CONNECTING THE SUBWOOFER AND SURROUND SPEAKERS

SAMSUNG HW-K960 - CONNECTING THE SUBWOOFER AND SURROUND SPEAKERS - 1

  • Do not connect the power cord of this product or your TV to a wall outlet until all connections between components are complete.
  • Before moving or installing this product, be sure to turn off the power and disconnect the power cord.
  • If the main unit is powered off, the wireless subwoofer and surround speaker will go into stand-by mode and the STANDBY LED on the rear will be Red after blinking Blue several times.
  • If you use a device that uses the same frequency (2.4GHz) as the Soundbar near the Soundbar, interference may cause some sound interruption.
  • The maximum transmission distance of the wireless signal of the main unit is about 10 meters, but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer or surround speaker, the system may not operate at all, because the wireless signal cannot penetrate metal.

SAMSUNG HW-K960 - CONNECTING THE SUBWOOFER AND SURROUND SPEAKERS - 2

  • Wireless receiving antennas are built into the wireless subwoofer and surround speakers. Keep the units away from water and moisture.
  • For optimal listening performance, make sure that the area around the wireless subwoofer and surround speakers location is clear of any obstructions.

Recommended Speaker LayoutTV Soundbar Main Unit Subwoofer 90° 110° 110° 90°

Surround Speaker L Surround Speaker R

AUTOMATIC CONNECTION

  1. Connect a power supply to the subwoofer and surround sound speakers.
  2. Connect a power supply to the Soundbar, and then press the ⏻ button on the remote control or on the right side of the Soundbar.
  3. The subwoofer and surround sound speakers are automatically connected to the Soundbar.
  4. When auto pairing is complete, the blue indicators at the rear of the subwoofer and surround speakers turn on.

SAMSUNG HW-K960 - AUTOMATIC CONNECTION - 1

  • If the red indicator at the rear of the subwoofer or surround speakers is on or the blue indicator flashes continuously, auto pairing cannot occur. If this happens, connect each of the speakers manually.
  • You can enjoy better sound from the wireless subwoofer by selecting a Sound Effect. (See page 9.)
  • Important: Before you begin, put the batteries into the remote. See page 12 for instructions.

LINK LINK

Rear of Subwoofer Rear of Surround Speaker

CONNECTING THE SUBWOOFER AND SURROUND SPEAKERS MANUALLY IF THE AUTOMATIC CONNECTION FAILS

▶ Before You Begin

  • Make sure that the Soundbar, the subwoofer, and the surround speakers are plugged in. • Make sure that the Soundbar is turned on.
  • Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds. The red indicator at the rear of each speaker turns off and the blue indicator blinks.

LINK STANDBY ID SET

Rear of Subwoofer

LINK STANDBY ID SET

Rear of the Left and Right Surround Speakers

  1. Turn off the Soundbar.
  2. Press and hold the VOL button on the remote control for at least 5 seconds with the Soundbar turned off (OFF).

EFFECT WOOFER VOL SOUNDE

  1. The ID SET message appears on the display of the Soundbar for a short period of time, and then disappears.

ID SET

Right Side of the Soundbar

  1. When the blue indicators on the subwoofer and surround sound speakers blink, turn on the power by pressing ⏻ button on the right side of the main unit or on the remote control.
  2. When the connection is successfully established, the blue indicators on the rear of the subwoofer and surround speakers turn on without blinking.

SAMSUNG HW-K960 - ▶ Before You Begin - 5

- If the connection process fails, the blue indicators will flash continuously. Go to Step 1 and start again.

LED INDICATOR LAMP STATUS ON SUBWOOFER AND SURROUND SOUND SPEAKERS

LED StatusDescription Resolution
Red OnStandby (with the Soundbar main unit turned off)Check the power supply to the Soundbar main unit
Connection failedConnect again (refer to the instructions on manual connection in the user manual)
BlueOnSuccessfully connected (normal operation)-
BlinkingStandby (with the Soundbar main unit turned off)Check the power supply to the Soundbar main unit
Connection failedConnect again (refer to the instructions on manual connection in the user manual)
Red and blue Blinking MalfunctionContact the service centre.

CONNECTING TO A TV

SAMSUNG HW-K960 - CONNECTING TO A TV - 1

- Important: Before you begin, put the batteries into the remote. See page 12 for instructions.

CONNECTING TO A TV USING AN HDMI (DIGITAL) CABLE

TV HDMI IN HDMI Cable HDMI OUT (TV-ARC) HDMI OUT (TV-ARC) SOUND SOURCE

  1. Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the product to the HDMI IN jack on your TV.
  2. Press the → button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode.

SAMSUNG HW-K960 - CONNECTING TO A TV USING AN HDMI (DIGITAL) CABLE - 2

  • HDMI is an interface that enables the digital transmission of video and audio data with just a single connector.
  • If the TV provides an ARC port, connect the HDMI cable to the HDMI IN (ARC) port.
  • We recommend you use a coreless HDMI cable if possible. If you use a cored HDMI cable, use one whose diameter is less than 14 mm.

• Anynet+ must be turned on.

- This function is not available if the HDMI cable does not support ARC.

CONNECTING TO A TV USING A DIGITAL OPTICAL CABLE

graph LR TV["TV"] --> OpticalOut["Optical OUT"] OpticalOut --> OpticalCable["Optical Cable (not supplied)"] OpticalCable --> DigitalAudioIn["Digital Audio In (Optical)"] DigitalAudioIn --> DigitalAudioInIn["Digital Audio In (Optical)"] DigitalAudioInIn --> DigitalAudioInIn["Digital Audio In (Optical…

  1. Connect the DIGITAL AUDIO IN (OPTICAL) (Audio) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable (not supplied).
  2. Press the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode.

If you have connected the main unit to a TV with a digital optical cable, you can set the Auto Power function ON to have the Soundbar turn on automatically when you turn the TV on.

  1. Connect the Soundbar and a TV with a digital optical cable (not supplied).
  2. Press the → button on the main unit's right side or the SOURCE button on the remote control to select the D.IN mode.
  3. Press the Left button on the remote control for 5 seconds to turn Auto Power Link on or off.

SAMSUNG HW-K960 - ▶ Auto Power Link - 1

• Auto Power Link is set to ON by default. - Depending on the connected device, Auto Power Link may not function. • This function is only available in the D.IN mode.

CONNECTING TO EXTERNAL DEVICES

HDMI is the standard digital interface for connecting to TVs, projectors, DVD players, Blu-ray players, set top boxes, and more.

HDMI prevents any degradation to the signal due to conversion to analogue and maintains the video and audio quality of the original digital source.

CONNECTING DEVICES IN ORDER TO USE DOLBY ATMOS®

This product supports Dolby Atmos®.

SAMSUNG HW-K960 - CONNECTING DEVICES IN ORDER TO USE DOLBY ATMOS® - 1

- Important: Dolby Atmos® is available only in HDMI mode.

graph LR TV["TV"] --> HDMI1["HDMI IN"] HDMI1 --> HDMI2["HDMI OUT (TV-ARC)"] HDMI2 --> HDMI3["HDMI IN 1"] HDMI2 --> HDMI4["HDMI IN 2"] DigitalDevices["Digital Devices"] --> HDMI5["HDMI OUT"] HDMI5 --> HDMI6["HDMI Cable"] HDMI6 --> Or["Or"] Or -.-> HDMI7["HDMI Cable"] OR -.-> HDMI8["HDMI Cable"] HDMI7…

  1. Connect an HDMI cable from the HDMI IN 1 or HDMI IN 2 jack on the back of the product to the HDMI OUT jack on your digital device.
  2. Press the → button on the right side of the Soundbar or the SOURCE button on the remote control to select the HDMI1 or HDMI2 mode.
  3. The selected HDMI mode is displayed on the Soundbar display panel and sound plays.

SAMSUNG HW-K960 - CONNECTING DEVICES IN ORDER TO USE DOLBY ATMOS® - 3

- When Dolby Atmos® is operated, the Blue LED on the right edge of the Soundbar will turn on and glow.

4. Configuring Dolby Atmos® on your BD player, or other device.

  • Check the audio output options using the settings menu on your BD player, or other device.
  • Make sure that "No Encoding" is selected for bitstream in the audio output options. e.g., On a Samsung Player: Home menu → Settings → Sound → Digital Output: Select Bitstream (unprocessed). • If the Audio Output options include Secondary Audio, make sure it is set to Off.

SAMSUNG HW-K960 - Configuring Dolby Atmos® on your BD player, or other device. - 1

- Dolby Atmos® works only in HDMI mode. It is not compatible with other input sources.

  • Dolby Atmos® works only on 5.1.4 channels. • Make sure that the content supports Dolby Atmos®.

HDMI CABLE

graph LR TV["TV"] --> HDMI1["HDMI IN"] HDMI1 --> HDMI2["HDMI OUT (TV-ARC)"] HDMI2 --> HDMI3["HDMI IN 1"] HDMI2 --> HDMI4["HDMI IN 2"] DigitalDevices["Digital Devices"] --> HDMI5["HDMI OUT"] HDMI5 --> HDMI6["HDMI Cable"] HDMI6 --> Or["Or"] Or -.-> HDMI7["HDMI Cable"] HDMI7 --> Sound["SOUND"] Sound --…

  1. Connect an HDMI cable from the HDMI IN 1 or HDMI IN 2 jack on the back of the product to the HDMI OUT jack on your digital device.
  2. Press the button on the right side of the Soundbar or the SOURCE button on the remote control to select the HDMI1 or HDMI2 mode.
  3. The selected HDMI mode is displayed on the Soundbar display panel and sound plays.

OPTICAL OR ANALOGUE AUDIO CABLE

This unit comes equipped with one digital optical in jack and one analogue audio (AUX) in jack, giving you two ways to connect it to external devices.

graph TD A["BD / DVD player / Set-top box / Game console"] --> B["OPTICAL OUT"] B --> C["Optical Cable (not supplied)"] B --> D["AUX OUT"] C --> E["DIGITAL AUDIO IN (OPTICAL)"] D --> F["Audio Cable (not supplied)"] F --> G["AUX IN"] G --> H["DIGITAL AUDIO IN (OPTICAL)"] H --> I["SOUND SOURCE"]

▶ AUX Cable

  1. Connect AUX IN (Audio) on the main unit to the AUDIO OUT jack of the Source Device using an audio cable.
  2. Press the → button on the right side of the Soundbar or the SOURCE button on the remote control to select the AUX mode.

▶Optical Cable

  1. Connect DIGITAL AUDIO IN (OPTICAL) (Audio) on the main unit to the OPTICAL OUT jack of the Source Device using a digital optical cable.
  2. Press the → button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode.

INPUT MODE

Press the button on the main unit's you want.

right side or the SOURCE button on the remote control to select the mode

Gray rectangular button with control buttons and a play icon (no text or symbols).

Right Side of the Soundbar

SOUND SOURCE

Input mode Display
Optical Digital inputARC (HDMI OUT) inputD.IN
AUX inputAUX
HDMI input HDMI1, HDMI2
BLUETOOTH modeBT

AUTO POWER DOWN FUNCTION

The unit turns off automatically in the following situations.

• D.IN / BT Mode - If there is no audio signal for 5 minutes. - HDMI1 / HDMI2 Mode - If there is no audio signal for 15 minutes. - AUX Mode - If the AUX cable is disconnected for 5 minutes.

- If there is no KEY input for 8 hours when the AUX cable is connected. (Auto Power Down function can be turned off only in that case.)

To turn off Auto Power Down function, while in AUX mode, press and hold the ▶II button for 5 seconds. ON - AUTO POWER DOWN / OFF - AUTO POWER DOWN appears on the display.

BLUETOOTH

You can connect a Bluetooth device to the Soundbar and enjoy music with stereo sound, all without wires!

TO CONNECT THE SOUNDBAR TO A BLUETOOTH DEVICE

Check if the Bluetooth device supports the Bluetooth compliant stereo headset function.

graph LR A["BT Signal"] --> B["Wireless Device"] B --> C["Bluetooth Device Connection"] C --> D["Wireless Device"]

  1. Press the → button on the main unit's right side or the SOURCE button on the remote control to select the BT mode.
  2. You will see BT READY or BT PAIRING on the front display of the Soundbar.
  3. Select the Bluetooth menu on the Bluetooth device you want to connect. (Refer to the Bluetooth device's user manual.)
  4. Select "[AV] Samsung Soundbar Kxxx" from the list.
  5. When the Soundbar is connected to the Bluetooth device, it will display [Bluetooth device name] → BT on the front display.
  6. The device name can only be displayed in English. An underline " _ " will be displayed if the name is not in English.
  7. If the Bluetooth device has failed to pair with the Soundbar, delete the previous [AV] Samsung Soundbar Kxxx" found by the Bluetooth device, switch to BT PAIRING mode by pressing and holding the → button on the main unit's right side or the SOURCE button on the remote control, and then have the Bluetooth device search for the Soundbar again.
  8. Play music on the connected device.
  9. You can listen to the music playing on the connected Bluetooth device over the Soundbar.
  10. In BT mode, the Play / Pause / Next / Prev functions are not available. However, these functions are available on Bluetooth devices supporting AVRCP.

SAMSUNG HW-K960 - TO CONNECT THE SOUNDBAR TO A BLUETOOTH DEVICE - 2

- If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

  • Only one Bluetooth device can be paired at a time.
  • The Bluetooth connection will be terminated when you turn the Soundbar off.
  • The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:

- If there is a strong electrical field around the Soundbar.

  • - If several Bluetooth devices are simultaneously paired with the Soundbar.
  • - If the Bluetooth device is turned off, not in place, or malfunctions.

- Note that such devices as microwave ovens, wireless LAN adaptors, fluorescent lights, and gas stoves use the same frequency range as the Bluetooth device, which can cause electric interference.

• The Soundbar supports SBC data (44.1kHz, 48kHz). - Connect only to a Bluetooth device that supports the A2DP (AV) function. - You cannot connect the Soundbar to a Bluetooth device that supports only the HF (Hands Free) function. - Once you have paired the Soundbar to a Bluetooth device, selecting "[AV] Samsung Soundbar Kxxx" from the device's scanned devices list will automatically change the Soundbar to BT mode.

- Available only if the Soundbar is listed among the Bluetooth device's paired devices. (The Bluetooth device and the Soundbar must have been previously paired at least once.)

- The Soundbar will appear in the Bluetooth device's list of searched devices only when the Soundbar is displaying BT PAIRING.

TO DISCONNECT A BLUETOOTH DEVICE FROM THE SOUNDBAR

You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device's user manual.

• The Soundbar will be disconnected. - When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display BT DISCONNECTED on the front display.

TO DISCONNECT THE SOUNDBAR FROM A BLUETOOTH DEVICE

Press the SOURCE button on the remote control or the button on the product's right side to switch from BT to another mode or turn off the Soundbar.

- The connected Bluetooth device will wait a certain amount of time for a response from the Soundbar before terminating the connection. (Disconnection time may differ, depending on the Bluetooth device)

SAMSUNG HW-K960 - TO DISCONNECT THE SOUNDBAR FROM A BLUETOOTH DEVICE - 1

  • In Bluetooth connection mode, the Bluetooth connection will be lost if the distance between the Soundbar and the Bluetooth device exceeds 10 meters.
  • The Soundbar automatically turns off after 5 minutes in the Ready state.

▶ More About Bluetooth

Bluetooth is a technology that enables Bluetooth-compliant devices to interconnect easily with each other using a short wireless connection.

- A Bluetooth device may cause noise or malfunction, depending on usage, if:

  • A part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the Soundbar.
  • It is subject to electrical variation from obstructions caused by a wall, corner, or office partition.
  • It is exposed to electrical interference from same frequency-band devices including medical equipment, microwave ovens, and wireless LANs.
  • Pair the Soundbar with the Bluetooth device while they are close together.
  • The further the distance between the Soundbar and Bluetooth device, the worse the quality is. If the distance exceeds the Bluetooth operational range, the connection is lost.
  • In poor reception areas, the Bluetooth connection may not work properly.
  • The Bluetooth connection only works when it is close to the unit. The connection will be automatically cut off if the Bluetooth device is out of range. Even within range, the sound quality may be degraded by obstacles such as walls or doors.
  • This wireless device may cause electric interference during its operation.

USING THE MULTIROOM APP

The Samsung Multiroom app lets you connect the Soundbar to a smart device, your network, and the Internet. Once the Soundbar is connected to a smart device that has the Multiroom App installed, you can also connect the Soundbar and multiple Samsung Multiroom devices together wirelessly and play audio through them.

BEFORE YOU BEGIN

▶ Communication Basicsgraph LR A["Internet Wireless Router"] <--> B["Router"] B <--> C["Smart Device: Android or iOS (App Control)"]

Requirements:

  1. A Wireless Router and a Smart Device.
  2. The wireless router must be connected to the Internet.
  3. The smart device must be connected to the router via a Wi-Fi connection.

INSTALLING THE SAMSUNG MULTIROOM APP

To use the Soundbar with the Samsung Multiroom App, you must download and then install the Samsung Multiroom App on your smart device. You can download the app from Google Play or the App Store. With the Samsung Multiroom App installed, you can play music on your Soundbar that is stored on your smart device, located on other connected devices, provided by other content providers, or streamed from Internet radio stations.

▶ Android or iOS

Download the Samsung Multiroom app from Google Play or the App Store of your smart device.

* Market search: Samsung Multiroom

SAMSUNG HW-K960 - ▶ Android or iOS - 1

or

SAMSUNG HW-K960 - ▶ Android or iOS - 2

▶ Launching the Samsung Multiroom App

To launch the Samsung Multiroom app, tap the Multiroom app icon on your smart device.

Diagram illustrating a mobile phone interface with a finger pointing to a music note icon and a car track below, likely for app or smart device use.

CONNECTING THE SOUNDBAR TO YOUR NETWORK

On your smart device, select the Samsung Multiroom app. Follow the directions on your smart device's screen. You can use the following music sources with the Samsung Multiroom app.

- Music files stored in your mobile phone, various music sources, and Internet radio.

[AV] Samsung Soundbar Kxxx Music in mobile phone My Phone Internet radio Music service ALBUMS Album A Album B Album C Album D Album E More ARTISTS

USING THE NETWORK STANDBY ON FUNCTION

The Network Standby On function becomes available if a wireless connection has been properly established between a smart device and the Soundbar. This function turns on the Soundbar automatically when a smart device attempts to connect to the Soundbar via Bluetooth or Wi-Fi. If you turn the Soundbar on via a Bluetooth connection, its input mode is set to BT automatically. To turn the Soundbar on via Wi-Fi, you must have the Samsung Multiroom App installed on your smart device.

  1. Connect the smart device to your Soundbar.
  2. Turn on the Network Standby On function by pressing the LeVeL button on the Soundbar's remote for more than 5 seconds. You can turn the function off by pressing the LeVeL button again for more than 5 seconds.

SAMSUNG HW-K960 - USING THE NETWORK STANDBY ON FUNCTION - 1

  • Network Standby On is available only if the Soundbar is listed among the smart device's paired devices. (The smart device and the Soundbar must have been previously paired at least once.)
  • The Soundbar will appear in the smart device's searched devices list only when the Soundbar is displaying [BT READY] or [WiFi READY].

- If the Network Standby On function did not work:

- The Network Standby On is set to Off. Set it to ON.

- The Wi-Fi connection to the Soundbar will be terminated if the Soundbar's power cord is disconnected or the power is cut off. If the power is cut off, turn on the Soundbar and reconnect it.

SOFTWARE UPDATE

SERVICE Micro USB to USB adapter Cable (not supplied)

UPDATING WITH USB

Samsung may offer updates for the Soundbar's system firmware in the future.

If an update is offered, you can update the firmware by connecting a USB device with the firmware update stored on it to the USB port on your Soundbar.

Note that if there are multiple update files, you must load them onto the USB device singly and use them to update the firmware one file at a time.

Please visit samsung.com or contact the Samsung call centre to receive more information about downloading update files.

▶ Updating Procedure

  1. Connect a Micro USB to USB adapter cable with a male USB 2.0 Micro USB plug (Type B) on one end and a standard female 2.0 USB jack (Type A) on the other end to the micro USB jack on your Soundbar.

SAMSUNG HW-K960 - ▶ Updating Procedure - 1

- The Micro USB to USB adapter cable is sold separately. To purchase, contact a Samsung Service Centre or Samsung Customer Care.

  1. Follow the steps below to download the product software: Go to the Samsung website at (samsung.com/sec) → search for the model name - select the customer support option (the option name is subject to change).
  2. Save the downloaded software to a USB stick and select "Extract to the folder name" to unzip the folder.
  3. Turn off the Soundbar and connect the USB stick containing the software update to the female port on a Micro USB adapter cable.
  4. Turn on the Soundbar. Within 3 minutes, UPDATE is displayed and updating begins.
  5. After the update is complete, the Soundbar turns off and on again.

SAMSUNG HW-K960 - ▶ Updating Procedure - 2

- If the input source has been changed after an update or a reconnection of the power cable, change the input source to TV, or the desired source.

▶If UPDATE was not displayed

  1. Turn off the Soundbar, connect the USB storage device that contains update files to the Soundbar's USB port.
  2. Disconnect the power cord, reconnect it, and then turn on the Soundbar.

SAMSUNG HW-K960 - ▶If UPDATE was not displayed - 1

  • Insert a USB device containing the firmware update into the USB port on the main unit.
  • Updating firmware may not work properly if audio files supported by the Soundbar are stored in the USB storage device.
  • Do not disconnect the power or remove the USB device while updates are being applied. The main unit will turn off automatically after completing the firmware update.
  • After update is completed, the user setup in Soundbar is initialised. We recommend you write down your settings so that you can easily reset them after the update. Note that updating firmware resets the subwoofer connection too. If the connection to the subwoofer is not re-established automatically after the update, refer to page 19. If the software update fails, check that the USB stick is not defective. • Mac OS users should use MS-DOS (FAT) as the USB format.
  • Depending on the manufacturer, some USB devices may not be supported.

AUTO UPDATE

If the Soundbar is connected to the Internet, it will automatically check for the latest firmware and update when new firmware becomes available, even if it is turned off.

SAMSUNG HW-K960 - AUTO UPDATE - 1

  • The Soundbar is configured to run Auto Update by default.
  • To use the Auto Update function, the Soundbar must be connected to the Internet.
  • The Wi-Fi connection to the Soundbar will be terminated if its power cord is disconnected or the power is cut off. If the power is cut off, turn on the Soundbar and reconnect it.

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.
• Is the power cord plugged into the outlet?→ Connect the power plug to the outlet.
A function does not work when the button is pressed.
• Is there static electricity in the air?→ Disconnect the power plug and connect it again.
Sound is not produced.
Is the Mute function on?Is the volume set to minimum?→ Press the VOL button to cancel the Mute function.→ Adjust the volume.
The remote control does not work.
Are the batteries drained?Is the distance between the remote control and main unit too far?→ Replace with new batteries.→ Move closer to the unit.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• Your subwoofer may not be connected to the main unit of the product.→ Try to connect your subwoofer again.(See Page 19)
The subwoofer drones and vibrates noticeably.
Try to adjust the vibration of your subwoofer.→ Push the WOOFER button on your remote control up or down to adjust its value (between -12, -6 ~ +6).

SPECIFICATIONS

GENERALWeightMain Unit6.7 kg
Subwoofer (PS-KW1-2)9.6 kg
Surround Speaker (PS-KS2-1 (L), PS-KS2-2 (R))2.0 kg
Dimensions (W x H x D)Main Unit1210.2 x 81.7 x 131.4 mm
Subwoofer (PS-KW1-2)203.9 x 399.0 x 414.3 mm
Surround Speaker (PS-KS2-1 (L), PS-KS2-2 (R))120.2 x 210.9 x 141.0 mm
Operating Temperature Range+5°C to +35°C
Operating Humidity Range10 % to 75 %
HDMI Video1080p,1080i, 720p, 576p, 480p2160p@24/25/30Hz 4:4:42160p@60/50Hz 4:2:0
AMPLIFIERRated Output PowerMain Unit18W x 11, 4 ohm, THD≤10%
Subwoofer (PS-KW1-2)162W, 3 ohm, THD≤10%
Surround Speaker (PS-KS2-1 (L), PS-KS2-2 (R))35W x 4, 4 ohm, THD≤10%

* Design, specifications and App screen are subject to change without prior notice. * Nominal specification

Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.

-Weight and dimensions are approximate.

- For more information about the power supply and power consumption, refer to the label attached to the product. (Label : Bottom of main unit)

※ Precaution : The product will restart automatically if you turn on/off Wi-Fi/Ethernet.

Overall Standby Power Consumption (W)(All the network ports are “ON” condition)5.8W
Wi-Fi/Ethernet Port deactivation methodPress Wi-Fi SETUP button on the product for 30 seconds to turn Wi-Fi/Ethernet On / Off.
Bluetooth Port deactivation methodPress SPK ADD button on the product for 30 seconds to turn Bluetooth On / Off.

※ Open Source Licence Notice

- For further information on Open Sources used in this product, please visit the website: http://opensource.samsung.com

SAMSUNG HW-K960 - ※ Open Source Licence Notice - 1

Spotify® Licence

  • The Spotify Software is subject to third party licences found here: www.spotify.com/connect/third-party-licenses.
  • For more information about Spotify Connect, please visit www.spotify.com/connect

LICENCES

SAMSUNG HW-K960 - LICENCES - 1

DOLBY ATMOS

Manufactured under licence from Dolby Laboratories. Dolby, Dolby Atmos, Dolby Audio, Dolby Digital Plus, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories.

SAMSUNG HW-K960 - LICENCES - 2

dts 2.0 Channel

For DTS patents, see http://patents.dts.com. Manufactured under licence from DTS Licencing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS 2.0 Channel is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.

HDMI

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licencing LLC in the United States and other countries.

Wireless Models (including the frequency of 5.15GHz-5.35GHz)

Hereby, Samsung Electronics, declares that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The original Declaration of Conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name. This equipment may be operated in all EU countries. This equipment may only be used indoors.

SAMSUNG HW-K960 - Wireless Models (including the frequency of 5.15GHz-5.35GHz) - 1

Wireless Models (excluding the frequency of 5.15GHz-5.35GHz)

Hereby, Samsung Electronics, declares that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The original Declaration of Conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name. This equipment may be operated in all EU countries.

SAMSUNG HW-K960 - Wireless Models (excluding the frequency of 5.15GHz-5.35GHz) - 1

Contact SAMSUNG WORLD WIDE

If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

CountryContact CentreWeb Site
■Europe
U.K 0330 SAMSUNG (7267864) www.samsung.com/uk/support
EIRE 0818 717100 www.samsung.com/ie/support
GERMANY0180 6 SAMSUNG bzw.0180 6 7267864*(0,20 €/Anruf aus dem dt. Festnetz, ausdem Mobilfunk max. 0,60 €/Anruf)www.samsung.com/de/support
FRANCE 01 48 63 00 00 www.samsung.com/fr/support
ITALIA 800-SAMSUNG (800.7267864) www.samsung.com/it/support
SPAIN 34902172678 www.samsung.com/es/support
PORTUGAL 80820 7267 www.samsung.com/pt/support
LUXEMBURG 26103 710www.samsung.com/be_fr/support
NETHERLANDS0900-SAMSUNG (0900-7267864)(€ 0,10/Min)www.samsung.com/nl/support
BELGIUM02-201-24-18www.samsung.com/be/support(Dutch)www.samsung.com/be_fr/support(French)
NORWAY815 56480www.samsung.com/no/support
DENMARK70 70 19 70www.samsung.com/dk/support
FINLAND030-6227 515 www.samsung.com/fi/support
SWEDEN0771 726 7864 (0771-SAMSUNG)www.samsung.com/se/support
POLAND801-172-678* lub +48 22 607-93-33 *(koszt połączeria weclug taryfy operatora)www.samsung.com/pl/support
HUNGARY0680SAMSUNG (0680-726-786)0680PREMIUM (0680-773-648)www.samsung.com/hu/support
CountryContact CentreWeb Site
AUSTRIA0800-SAMSUNG (0800-7267864)[Only for Premium HA] 0800-366661[Only for Dealers] 0810-112233www.samsung.com/at/support
SWITZERLAND0800 726 78 64 (0800-SAMSUNG)www.samsung.com/ch/support(German)www.samsung.com/ch_fr/support (French)
CZECH800 - SAMSUNG (800-726786)www.samsung.com/cz/support
SLOVAKIA0800 - SAMSUNG (0800-726 786)www.samsung.com/sk/support
CROATIA072 726 786 www.samsung.com/hr/support
BOSNIA055 233 999 www.samsung.com/support
MONTENEGRO020 405 888 www.samsung.com/support
SLOVENIA080 697 267 (brezplačna številka) www.samsung.com/si
SERBIA011 321 6899 www.samsung.com/rs/support
BULGARIA*3000 Цена в мрежата0800 111 31 , Безплатна телефонна линияwww.samsung.com/bg/support
ROMANIA*8000 (apel in retea)08008-726-78-64 (08008-SAMSUNG)Apel GRATUITwww.samsung.com/ro/support
CYPRUS 80094000 only from landline, toll free
GREECE80111-SAMSUNG (80111 726 7864) onlyfrom land line (+30) 210 6897691 frommobile and land linewww.samsung.com/gr/support
LITHUANIA8-800-77777www.samsung.com/lt/support
LATVIA8000-7267www.samsung.com/lw/support
ESTONIA800-7267www.samsung.com/ee/support

SAMSUNG HW-K960 - Contact SAMSUNG WORLD WIDE - 1

[Correct disposal of batteries in this product]

(Applicable in countries with separate collection systems)

This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment.

To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

SAMSUNG HW-K960 - (Applicable in countries with separate collection systems) - 1

Correct Disposal of This Product (Waste Electrical & Electronic Equipment)

(Applicable in countries with separate collection systems)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.

Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.

Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

User Guide

SOURCE

Main Unit

Surround Sound Speaker VSAMSUNG HW-K960 - SOURCE - 1

Surround Sound Speaker HSOUND SOURCE EFFECT LEVEL VOLWOOFER

(Sound Control)

VOL

Slide the button up or down to adjust the volume.

Mute

Press the VOL button to mute the sound. Press the button again to unmute.

EFFECT WOOFES VOL SOUND EFFECT WOOFES VOL SOUND

HOW TO USE THE HIDDEN BUTTONS

Skjult knapReferenceside
Knap på fjernbetjening Funktion
((o)) SOUNDFjernbetjeningen til tv'et Til/FraSide 11
SOURCEBT-sammenkoblingSide 28
►II (Afspil/Pause)Auto Power Down Til/Fra (AUX-tilstand)Side 27
VOLID SETSide 20
OpWIFI SETUPSide 9
NedADD SPEAKERSide 9
VenstreAuto Power Link Til/FraSide 23
HøjreAnynet+ Til/FraSide 9
(Lydkontrol)7 bånds-EQSide 11
EFFECTDRC Til/FraSide 9
LEVELNetværksstandby Til/FraSide 32

OUTPUT SPECIFICATIONS FOR THE DIFFERENT SOUND EFFECT MODES

LINK STANDBY ID SET

Back of Subwoofer

LINK STANDBY ID SET

DAN

Indgangstilstand Skærm
Optisk Digital indgang ARC-indgang (HDMI-UDGANG)D.IN
AUX-indgangAUX
HDMI-indgangHDMI1, HDMI2
BLUETOOTH-tilstandBT

CONNECTING THE SOUNDBAR TO YOUR NETWORK

FIZ

(Volume setting)

LEV EFFECT WOOFER

VOL

EFFECT VOL WOOFER SOUND

USING THE HIDDEN BUTTONS

FIZ

LINK STANDBY ID SET

FIZ

CONNECTING THE SOUNDBAR TO THE NETWORK

SOURCE

Main Unit

(Sound Control)

VOL

▶ Control the volume of the Soundbar with the TV remote control

USING THE HIDDEN BUTTONS

Skjult knappReference page
Knapp på fjernkontrollen Funksjon
(○) SOUNDFjernkontrollen til TV På/AvSide 11
SOURCEBT-paringSide 28
▶II (Spill av/Pause)Auto Power Down På/Av (AUX-modus)Side 27
VOLID SETSide 20
OppWIFI SETUPSide 9
NedADD SPEAKERSide 9
VenstreAuto Power Link På/AvSide 23
HøyreAnynet+ På/AvSide 9
(WITS) (Lydkontroll)7-bånds EQSide 11
EFFECTDRC På/AvSide 9
LEVELNettverksstandby På/AvSide 32

OUTPUT POWER SPECIFICATIONS FOR DIFFERENT SOUND EFFECT MODES

  1. Mount the Soundbar with the attached Angle Support Wall Mount on the fixing screw on the wall.

Diagram showing a mechanical assembly with two components and a downward arrow indicating transformation (no text or symbols)

LINK STANDBY ID SET

  1. The message ID SET appears on the Soundbar display for a while before it disappears.

SAMSUNG HW-K960 - OUTPUT POWER SPECIFICATIONS FOR DIFFERENT SOUND EFFECT MODES - 3

CONNECTING TO A TV

Gray rectangular button with control buttons and a play icon (no text or symbols)

Inngangsmodus Skjerm
Optisk Digital inngang ARC (HDMI OUT)-inngangD.IN
AUX-inngangAUX
HDMI-inngangHDMI1, HDMI2
BLUETOOTH-modusBT

CONNECTING THE SOUNDBAR TO YOUR NETWORK

TABLE OF CONTENTS

2 GETTING STARTED

2 Safety Information

4 Dolby Atmos®

6 What's Included

7 DESCRIPTIONS

SOURCE

(Sound Control)

EFFECT LEV WOOFER

VOL

EFFECT WOOFER VOL SOUND

USING THE HIDDEN BUTTONS

Dold knappSida
Knapp på fjärrkontrollen Funktion
((o)) SOUNDTV: ns fjärrkontroll På/AvSidan 11
SOURCEBT-parkopplingSidan 28
▶II (Spela upp/Pausa)Auto Power Down På/Av (AUX-läge)Sidan 27
VOLID SETSidan 20
UppWIFI SETUPSidan 9
NedADD SPEAKERSidan 9
VänsterAuto Power Link På/AvSidan 23
HögerAnynet+ På/AvSidan 9
(Ljudkontroll)7 bands EQSidan 11
EFFECTDRC På/AvSidan 9
LEVELNetwork Standby På/AvSidan 32

OUTPUT SPECIFICATIONS FOR DIFFERENT SOUND EFFECT MODES

SAMSUNG HW-K960 - OUTPUT SPECIFICATIONS FOR DIFFERENT SOUND EFFECT MODES - 1

CONNECTING THE SUBWOOFER AND SURROUND SPEAKERS

LINK STANDBY ID SET

Back of subwoofer

LINK STANDBY ID SET

CONNECTING THE SOUNDBAR TO YOUR NETWORK

On your smart device, select the Samsung Multiroom app. Follow the instructions on your smart device's screen.

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Product information

Brand : SAMSUNG

Model : HW-K960

Category : Soundbar