GPS Navigation - GPS Navigator Sygic - Free user manual and instructions

Product Type	GPS Navigation Software
Supported Platforms	iOS, Android
Maps	Offline maps from TomTom, including 3D landmarks
Navigation Features	Turn-by-turn voice guidance, lane assistant, speed limit warnings
Traffic	Real-time traffic information (via internet or TMC)
Route Planning	Multi-waypoint routes, route avoidance, eco-friendly routes
Points of Interest	Extensive POI database with search and categories
Speed Cameras	Speed camera alerts (paid subscription required)
User Interface	Multi-language support, day/night mode, 2D/3D view
Updates	Map updates via Sygic GPS Navigation Software
Maintenance	Keep app updated via app store; clear cache if needed
Safety	Do not operate while driving; use hands-free
Spare Parts	Not applicable (software only)
Repairability	Reinstall app if corrupted; contact support
General Information	Sygic is a Slovak company founded in 2004

Frequently Asked Questions - GPS Navigation Sygic

How do I download offline maps?

Open the app, go to Settings > Map Manager, then select the region and download.

Can I use Sygic without internet?

Yes, if you have downloaded offline maps. GPS works without internet.

How do I update the maps?

Go to Settings > Map Manager and check for updates. You may need a subscription.

How do I set a home address?

Go to Settings > My Places > Home and enter your address.

Why is the app not finding a GPS signal?

Make sure location services are enabled. Move away from tall buildings and restart the app.

Can I avoid toll roads?

Yes, in route settings, enable Avoid toll roads.

How do I add a stop to my route?

During navigation, tap the route, then Add Stop and search for a location.

Is there a speed camera alert?

Yes, with a premium subscription you get Speed camera alerts.

How do I contact support?

Visit the Sygic website and use the Support section or email [e-mail].

Can I use Sygic on multiple devices?

The app is tied to your account. You can download on multiple devices with the same account.

USER MANUAL GPS Navigation Sygic

Sygic GPS Navigation for Android - User Guide

Manual

1 — Last update: June 13, 2014

Sygic

Table of Contents

Prologue 2

Getting started.... 3

Personalise your navi 5

Manage maps 5

Map 6

Connection 7

Notification & Sounds....8

Route planning 9

Hardware 10

Regional 11

Battery management.... 12

Information bar.... 13

Side bar 14

Travel book.... 15

Autoclose dialog.... 16

Favourite POI.... 16

About 17

Reset to defaults.... 18

Set up your first route 19

Searching and Entering a Destination 19

Quick search.... 19

Navigating to an address 20

Navigating to a Point of Interest.... 21

Searching POI by Categories.... 22

Navigating Home 23

Navigating to Recent Destinations / History 24

Navigating to Favourite Destinations.... 25

Adding a new Favourite destination 26

Choosing your route.... 26

Editing & Avoiding parts of route 27

Route Summary 28

Avoid Motorways, Toll roads, Ferries.... 28

Important places 29

Other options in Route summary menu 29

Route options - Demonstrate & Save route 30

Adding waypoints to your route 30

Optimize route with multiple waypoints 30

Drag & Drop route editing.... 31

Turn by turn navigation 31

Useful database of POI 32

Create an account to boost your Sygic with special features 34

Traffic information 35

How to buy Traffic.... 35

How to activate Traffic 36

How to use Traffic.... 37

Premium Speed Cameras 38

How to buy Premium Speed Cameras Subscription(1 Month) 39

How to activate Premium Speed Cameras 40

Head up display 41

How to buy Head up display 42

How to activate Head up display 43

Celebrity Voices 44

How to buy Celebrity Voices 44

How to activate Celebrity Voices.... 45

Troubleshooting 47

Acquiring GPS position 47

Problem entering a destination.... 47

Problem downloading maps on Android 48

Frequent freezing and crashing on Android device 48

Problem downloading application on Android 49

Traffic is not working 49

Blackscreen, the application stopped working 49

Trouble downloading resources from Google Play.... 50

List of our video tutorials 51

How to purchase Sygic GPS Navigation on Android 51

How to install Sygic GPS Navigation on Android 52

How to purchase Real-Time Traffic subscription for Sygic Navigation 52

How to activate Real-Time Traffic Subscription on Android 53

How to install a Celebrity voice in Sygic Navigation.... 53

How to purchase Head-up display for Sygic Navigation.... 54

How to install Head-up display in Sygic Navigation 54

Prologue

Dear customer,

Thank you for choosing Sygic GPS Navigation.

Sygic GPS Navigation software is a complete navigation system with realistic 3D maps, accurate search and precise route computing. Sygic GPS Navigation goes beyond professional car navigation, supporting pedestrian navigation and basic level for outdoor activities.

We wish you a pleasant and safe journey.

Sygic | Bringing life to maps

Sygic®

Getting started

Sygic GPS Navigation is offline navigation software and does not require online connection to operate.

Online connection is only necessary during initial installation and activation of the software and for installing maps and updates.

Online connection is also necessary for optional add-on services such as Traffic information and crowdsourced Police trap alerts.

Your safety and the safety of your passengers is of utmost importance, that is why you should always plan your route before the beginning of the journey. Also make sure that you have installed all maps and updates while in the comfort of your home or at a place with solid Wi-Fi connection. For longer trips make sure that you have a compatible charger to avoid draining the device battery.

Compatibility:

Device specifications Minimum requirements Recommended requirements
Processor frequency 600 MHz	Single Core Dual-Core 1.2 GHz
Memory (RAM) 512 MB 1 GB
Graphics card Adreno 200 or better	Adreno 220 or better
Android version 2.3.x 4.x
Free space 150 MB 150 MB

Please note: Your device needs to support Google Play Store in order to install the application. Custom ROM is also not supported as we cannot guarantee compatibility with other than stock ROM from the manufacturer. 150 megabytes of free space in your internal memory is required in order to install the application and resource files.

In Navigation Mode (Pic.1), the software tracks your position for visual reference of the route and map around you. (Please note that it is necessary to have GPS Module enabled on your device during usage). If you want to explore other locations, drag the map with your fingers to switch to Map Browsing Mode (Pic.2). To select destinations, review information about your route and alter settings, go to Menu (Pic.3).

(Pic.1) Navigation mode

(Pic.2) Map browsing mode

(Pic.3) Menu screen

Personalise your navi

If you want to personalise your settings, it is enough to go to Menu > Settings, and pick which setting you would like to modify.

Menu>Settings

Please note, that you can easily use Sygic GPS Navigation without changing anything in Sygic settings.

Manage maps

You are able to manage your purchased map packages in Manage maps menu

To do so, just go to:

Menu > Settings > Manage Maps

Map

You can easily personalise your map settings by going to Menu > Settings > Map, and pick which setting you would like to modify:

- Colour scheme

Switch between Day/Night color scheme. Default setting is automatically switching between Day/Night colors

- Point of interest

Choose which categories of POI you wish to see on the map. POIs are visible in Map browsing mode and hidden in Navigation mode

• Buildings

Switch between Elevated / Footprint / Off

- Landmarks

Switch landmarks on/off

- Signpost info

Switch signpost on/off

- 2D/3D map view

Switch between 2D/3D map view

- North up

Enable to keep the maps always north up.

- Lane guidance

Switch between Dynamic/ Simplified/Off

• Data traffic counter

Enable to monitor data usage

- POI on route

Choose which categories of POI you wish to see on the route. Switch between Dynamic/Always on/Off.

- Autozoom

Automatically zooms-in and out of map in Navigation mode for optimal overview of the route ahead.

- Photos

Turn on to see photos on map in Map Browsing mode.

- Friends

Turn on to see photos on to Friends using Sygic Navigation on map in Map Browsing mode.

- Traffic info

Turn on to see Traffic on map. An ad-on service

- Fullscreen

Fullscreen mode for smartphone devices.

- Current street

Enable to see current street.

- Junction view

Enable to see junction view.

- Lock screen rotation

Prevents automatic rotation – for bikers.

- Font size

Choose font size

Connection

Creating a Sygic account is free of charge. If you purchase any item from Sygic online shop at www.sygic.com, the email used for making a purchase becomes your Sygic account.

You can log in to Sygic GPS Navigation with multiple types of accounts:

- Sygic (recommended)

- Facebook

• Google

To do so, it is enough to go to Menu > Settings > Connection.

After successful login you will be able to use additional features via Sygic Store, such as Traffic, Head Up Display, Celebrity voices, Premium Speed Cameras etc.

Menu > Settings > Connection > Connection

Menu > Sygic Store

Notification & Sounds

- Enable sounds

Enables/Disables sounds.

• Voice instructions

Enables/Disables Voice instructions.

Enables/Disables Road numbers.

- Advanced

Enables/Disables Phone speaker

- Notifications – Set sounds of notifications for:

- Speed cameras

- Speed limits

- Railway crossings

- Points of interest

- Friend notifications

• Message notification
• Traffic notification
• Sharp curve warning
• Offroad

Menu > Settings > Notification & Sounds

Route planning

• Avoid toll roads
  Choose between Yes/ No/Always ask
• Avoid unpaved roads
  Choose between Yes/ No/Always ask
• Avoid motorways
  Choose between Yes/ No/Always ask
• Avoid ferries
  Choose between Yes/ No/Always ask
• Route computing

Choose between Fastest/ Shortest/Economic route

- Traffic incidents

Set this preference to avoid incidents automatically

- Backtrack

Backtrack for Offroad. Tracks your progress when you leave mapped area and can route you back the way you came from

• Compute alternative routes

Set this preference to calculate alternatives when planning a route

Menu > Settings > Route planning

Hardware

Settings for advanced users only. You are able to set the GPS communication port manually and enhance positioning using compass.

Menu > Settings > Hardware

Regional

• Voice
Set language of voice instructions.
- Language
Set language of user interface.
- Keyboard layout
Choose keyboard layout.
- Distance units – Kilometres/Metres – Miles/Feet – Miles/Yards
• Time format - 14:00 - 2:00 PM - 2:00
- Temperature
Temperature in Celsius/Fahrenheit
• GPS Coordinates
Set entry detail(degrees, minutes, seconds)

Menu > Settings > Regional

Battery management

• Run in background On smartphone/tablet devices the app stays running while in background.
• On external power Choose High performance/Optimized/Power saver
• On battery Choose High performance/Optimized/Power saver

Menu > Settings > Battery management

Information bar

Set which information you want to see on Information bar in driving or walking mode.

• Estimated time of arrival
- Speed
- Elevation
- Remaining distance
• Time
- Signal level
- Route length
- Travelled distance

Menu > Settings > Information bar

Side bar

Switch sidebar for tablets on/off.

Choose information that will be displayed in the sidebar while driving:

• Traffic on route
• Driving instructions
• Eco driving
• Speedometer
  • History
• Favorites
• Route overview

Menu > Settings > Side bar

Travel book

Set laps while in walking mode to be Stopwatch triggered, Distance triggered or on automatic Lap detection.

Menu > Settings > Travel book

Autoclose dialog

Dialogs will be hidden automatically after specified time.

Menu > Settings > Autoclose dialog

Favourite POI

You can add your own POIs, create new categories and manage them.

For more information visit www.sygic.com/poi

Menu > Settings > Favourite POI

About

Information about version, device code and available application memory.

Please provide this information in communication with Sygic support.

Menu > Settings > About

Reset to defaults

Whenever you can get back to default state of your Sygic application by resetting it to default settings.

Menu > Settings > Reset to defaults

Set up your first route

Dear customer,

this category contains information about how to set and modify route and all other routing possibilities.

Searching and Entering a Destination

This chapter includes information about Quick search option and “Navigation to” option(to Address, POI, Home, Favourite Destinations etc.)

Please, to choose your topic, click on particular menu item of list on the left side of this article.

Quick search

You can look for any Address, POI, Contact, History or Favorite with the Quick search function. Quick search is available in:

• Navigation mode
• Map Browsing mode

Type the name of the City, Street, POI, Contact, History, or Favorite into the search field.

Quick search

If there are no results are available you can continue searching with Detailed search or Google local search. To set chosen location as your destination, tap the Drive to, Walk there or Travel via button.

To select a different place altogether, tap the Back button.

Navigating to an address

To set your destination by entering its address select:

Menu > Navigate to... > Address or POI

Afterwards you can proceed to Select City or Postal Code or Select Street directly.

Enter the first few letters of the City/Street name to see a list of suggestions.

Once you select street name, you will be able to select House number.

To set chosen location as your destination, tap Drive to or Walk there.

Sygic supports City-first and Street-first address entry.

Navigate to > Address or POI > City-first search

Navigate to > Address or POI > Street-first search

Navigating to a Point of Interest

In addition to the road network, the map also contains the details of thousands of Points of Interest (POIs) such as gas stations, restaurants, hotels, tourist attractions and other facilities.

To set a POI as your destination, you have multiple options:

- Menu > Navigate to... > Address or POI

Finds POI near the selected address

- Menu > Navigate to... > Nearby POI

Shows a list of POIs near your current (or last valid) position.

In Map Browsing Mode tap on any location and choose Nearby POI from Action Menu or tap on any POI that you can see on the map.

POI near selected address List view

Searching POI by Categories

You can switch between:

• Groups view (Pic.1) Shows POI categories and subcategories
• List view (Pic.2) Shows a list of POIs nearest to chosen location

To refine your search results, tap the search icon at the bottom of the screen and type the name of the POI you are looking for. You can also enter partial names. When finished, the Action Menu pops up.

Pic.1 POI Groups view

Pic.2 Searching selected POI group

If you want to navigate to a Contact from your phone, you can select their name directly from your contact list:

Menu > Navigate to... > Contacts

In the list, scroll to the desired contact, or tap on the magnifying glass and enter their name. You can also enter partial names. Tap on the name of the Contact and action menu will appear. To set the address assigned to a contact as your destination, tap the Drive to, Walk there or Travel via button.

NOTE: To set your destination from the contact list, the selected contact must be stored with a full address.

Navigating Home

To start using this feature, you need to set your home location (Pic.1) first, select:

Menu > Navigate to... > Home

Following options will appear:

• Current position
  Sets your last valid GPS position as your home address
• Select form map
  Opens map browsing mode so you can select a location

- Address or POI

You can choose home location from particular POI or address

Once your home address is stored, you can navigate home by choosing:

Menu > Navigate to... > Home (Pic.2)

(Pic.1) Setting the Home location

(Pic.2) Navigate home

If you wish to change your Home address, tap the Set button.

Navigating to Recent Destinations / History

Sygic keeps tracking your recent destinations, making it easy to return to a place that you have been navigated to before.

When entering an address through Menu > Navigate to...> Address or POI, the last address entered is preselected.

When selecting a City or a Street, the list of previous selections will appear.

You can also go directly to a list of recent destinations by selecting Menu >Navigate to...> History and start navigation by selecting a previous destination from the list shown.

Menu > Navigate to...> History

Tap on the item and select action.

Navigating to Favourite Destinations

To view the list of your favourite destinations, select Menu > Navigate to...> Favourites

You can start navigation by selecting a Favourite destination from the list shown.

Menu > Navigate to...> Favourites

Select the desired Favorite destination by tapping it and then select your next option from the Action Menu.

Adding a new Favourite destination

To add new item to the list of your Favourite destinations tap on Add then set address by choosing from following options:

- Current position

Sets your last valid GPS position as your home address

- Select form map

Opens map browsing mode so you can select a location

- Address or POI

You can add Favourite destination by selecting a place in the Map Browsing mode and choosing Add Favourite in the Action Menu

Choosing your route

Once you select a destination, tap the Done button and Action Menu with options Drive to and Walk there will appear.

Choose navigation for cars (Drive to) or pedestrians (Walk there) to start route calculation.

If your device can determine your current position, your route will be calculated immediately from that position.

If your current position cannot be determined, please see chapter Acquiring GPS position.

When route calculation is complete, the entire route is displayed on map.

If there are several route alternatives possible the software will offer up to three routes to choose from.

Three alternative routes

For each route the distance and time to destination is shown on the top of the screen.

You can switch between routes by tapping on the different route summaries on the top of the screen. Selected route will be highlighted. Select your route and tap Navigate to start navigation.

Editing & Avoiding parts of route

This chapter contains information about setting and editing your Route.

Please, to choose your topic, click on particular menu item of list on the left side of this article.

Route Summary

Each time a route is calculated, you can either choose to start navigation or tap on Options to access the Route summary for detailed information about your route and route editing options. You can also return to a planned route and enter Route summary through Menu > Route.

Route summary

Avoid Motorways, Toll roads, Ferries...

If there are any Motorways, Toll roads, Restricted areas, Ferries, Unpaved roads or Special areas along the route, you can avoid them. If you have added waypoints to your route, or if your route takes you through several countries you can avoid Motorways, Toll roads, Restricted areas, Ferries, Unpaved roads, Special areas for each via point, or each country separately by tapping on the flag of selected country.

You can also Avoid next...

• 250 meters
• 1 kilometer
• 5 kilometers

Important places

Shows a list of Important places like waypoints, crossings and cities near the route. Tap on items on items on the list to modify them.

List of important places

Other options in Route summary menu

- Cancel route

Cancels the calculated route entirely, so you can use the navigation system only as an indicator of your current position.

- Route options

Lets you access the Route options submenu.

- Traffic

Shows traffic along your route. (Availability of the traffic service depends on your product configuration.)

• Show all instructions

Shows a detailed list of all junctions and directions along the route. Tap on any item on the list to view the junction on the map.

Route options - Demonstrate & Save route

Tap on Route > Route options to access menu with following functions:

- Demonstrate Lets you see the calculated route as if you were driving along.

• Show on map Lets you see the entire route on the map.

- Change start point / Change destination Lets you change your start point or destination.

- Travel via Adds a waypoint to your route.

- Save route To save the route to your Saved routes.

- Add shortcut to home screen Adds a shortcut to actual route to your Android device home screen.

Adding waypoints to your route

To travel through a certain place on your trip you can add waypoints by:

• Select a location on the map and use option Travel via or Pass by in Action Menu.
• Tap on Route > Route options > Travel via and set address by choosing from following options:
• Current position – Sets your last valid GPS position as your home address
• Select form map – Opens map browsing mode so you can select a location
• Address or POI

Optimize route with multiple waypoints

You can optimize a route with multiple waypoints. This function will reorder the waypoints and change the route in a way that will help you to save time and fuel.

This option is only available if the route planned contains more than two waypoints.

Drag & Drop route editing

In Map Browsing mode you can edit the route by holding your finger on the route a bit longer until blue flag appears, then drag the blue flag to a new position. The route will be altered to pass through that place.

Turn by turn navigation

In Navigation mode the navigation screen will show the map of surrounding area with the calculated route highlighted in violet. As you approach a junction, further directions are displayed to indicate which road to take.

In addition to turn by turn directions, the navigation screen also provides a range of further useful information:

1. Traffic with current delay (if Traffic is enabled)
2. Speed camera warning
3. Destination marker (if destination is within sight)
4. Upcoming speed limit change with distance to where it becomes effective
5. Estimated time of arrival at destination
6. Quick search

7. Distance to destination

8. Next maneuver

9. Distance to next change of direction
10. Upcoming maneuver (if distance between maneuvers is short)
    11 Estimated time until arrival
11. Menu
12. Current speed
13. Current road/street
14. Start point
15. Vehicle indicator (Navigation arrow)
16. Dynamic Lane Guidance
17. Speeding warning
18. Current speed limit
19. Next road/street to take

Useful database of POI

With POI on route option you are able to see all POIs(Point of interests) you need directly on your route.

You can choose any POI category in:

Menu > Settings > Map > POI on Route > Select categories

If you wish to be warned about specific POIs on route with sound notification, you can do so in:

Menu > Settings > Notifications & Sounds > Points of Interest

After choosing a category or a single POI, you will be able to set notifications in radius from 100m to 500m in 100m steps or turn it off.

Create an account to boost your Sygic with special features

Creating a Sygic account is free of charge. If you purchase any item from Sygic online shop at www.sygic.com, the email used for making a purchase becomes your Sygic account.

You can log in to Sygic GPS Navigation with multiple types of accounts:

• Sygic (recommended)
• Facebook
  • Google

To do so, it is enough to go to Menu > Settings > Connection.

Menu > Settings > Connection

After successful login with your Sygic account, you will be able to use additional features through Sygic Store, such as Traffic, Head Up Display, Celebrity voices, Speed Cameras etc.

Menu > Sygic Store

Traffic information

You can avoid delays in your everyday commute with precise, up-to-date reports on traffic jams, road works and incidents.

With Traffic you will know what lies on the road ahead and save time and fuel.

Please note : Traffic is an add-on service that can only be used in Sygic GPS Navigation apps. Traffic information is an online service that requires internet connection to work.

How to buy Traffic

If your device is a Smartphone you can subscribe to Traffic within your app in:

Menu > Sygic Store > Traffic information

Visit our Traffic webpage for more information about availability and pricing of Traffic service in your region.

Traffic feature requires online connection. Depending on your product configuration you may have to sign-in with your Sygic account.

Menu > Sygic Store > Traffic information

Please note that Traffic is an add-on service and its availability depends on your product configuration.

How to activate Traffic

After purchase, Traffic subscription is bound to the e-mail account you've used for purchasing the subscription, so it requires no product code.

All you have to do to use Traffic is to start our app, go into Menu > Settings > Connection and login with the e-mail you've used for purchasing the subscription.

Menu > Settings > Connection

How to use Traffic

To view real time alerts of traffic incidents along your calculated route, tap on Traffic icon (Pic.1) on the upper left side of the screen either in the Navigation mode or in the Map browsing mode.

If you go to:

Menu > Route > Traffic info

The screen will show you the incidents ordered by their distance from your current position(Pic.2). You can select which of them you want to avoid.

To select all the listed incidents, tap the Avoid all on route button(Pic.2). Incidents selected for avoidance are marked with a solid black circle.

To select individual incidents, first tap on the incident. To show its extension on the map, tap on Show on map, to avoid it tap Avoid.

(Pic.) Extent of incident of the map

(Pic.2) List of Traffic incidents

Premium Speed Cameras

Premium speed cameras are available as an add-on feature in Sygic GPS Navigation app and require network connection. You don't have to worry about getting a ticket with our on-going monthly subscription and you can cancel it anytime.

• Real-time alerts

Premium speed cameras are constantly updated with information about new mobile camera locations to protect your wallet from speeding fines. This way your Sygic GPS Navigation app warns you whenever a new speed trap appears on your route.

For every type of camera you get a visual alert and a warning sound. You can set your own preferred alert sound that you will hear whenever you are in close proximity to a camera.

Premium Speed Cameras

How to buy Premium Speed Cameras Subscription(1 Month)

You can purchase the monthly subscription for Premium Speed Cameras via Sygic application by going to

Menu > Sygic Store > Premium Speed cameras > Buy.

Or you can visit our website to purchase. You can also find here some more information about the service here.

It is important to know that since this purchase is the monthly subscription, the PayPal account is required. Therefore you will need to create or use an existing PayPal account to successfully complete the purchase and to properly assign the license to your Sygic account.

Menu > Sygic Store > Premium Speed cameras > Buy

Please note: purchasing Premium Speed cameras won't give you a product code – the subscription will be bound to your Sygic account.

How to activate Premium Speed Cameras

Subscription of Premium Speed Cameras is bound to the email address used during purchase – the Sygic account.

To activate/restore your Premium Speed Cameras subscription, please, just log into the application: Menu > Settings > Connection and select the Sygic account to enter your email address and password.

Menu > Settings > Connection

Once you connect with your account to the application, the service becomes active immediately. Although you will not be able to see any indication directly on the map, don't worry, the service is running.

You can verify this by going to Menu > Sygic Store, where you will be able to see your licenses and activations.

Please note: purchasing a Premium Speed Cameras subscription won't give you a product code – the subscription will be bound to your Sygic account

Head up display

With Head up display feature, you are able to see all navigation instructions projected directly into your line of sight – the windshield.

Keep your attention on the road and enjoy a safe & comfortable drive at night.

Head up display

How to buy Head up display

You can purchase a Head Up Display feature via Sygic application by going to:

Menu > Sygic Store > Head Up Display > Buy and finish the purchase via our mobile e-shop.

Or you can visit Sygic e-shop via computer and make the purchase on our e-shop.

Menu > Sygic Store > Head Up Display > Buy

Please note: purchasing Head Up Display won't give you a product code – the feature will be bound to your Sygic account.

How to activate Head up display

Head up Display purchase is bound to the e-mail address you have used during purchase – your Sygic account.

To restore/activate your purchased Head up Display feature, please, log into the application by going to:

Menu > Settings > Connection

and selecting the Sygic account option to enter your e-mail address and your password.

Menu > Settings > Connection

After you successfully connect with your account, your purchases will be restored.

Now it is important to install Head up display feature. Please go to:

Menu > Sygic Store > Head up display > Install

This will install the feature in your Sygic and you will be able to use HUD by tapping on the HUD icon on the map view.

Menu > Sygic Store > Head up display > Install

Celebrity Voices

Let Homer, Mr. Burns or Snoop Dogg be your guide!

How to buy Celebrity Voices

You can purchase a Celebrity Voices in app by going to:

Menu > Sygic Store > Celebrity Voices

Please note: purchasing Celebrity Voices won't give you a product code – the subscription will be bound to your Sygic account.

How to activate Celebrity Voices

Celebrity voices license is bound to the e-mail address you have used during purchase (your Sygic account).

To access the subscription, please, log into the application: Menu > Settings > Connection with your e-mail adress used during the purchase.

Menu > Settings > Connection

Troubleshooting

Dear customer,

if you are experiencing any issues with Sygic GPS Navigation, this category will help you solve it.

Please, choose your type of issue from the menu on the left side.

If you would not find proper solution in this User Guide, please contact our Customer support.

Acquiring GPS position

Your device may lose GPS signal under any of the following conditions:

• The device is in a building, tunnel or at a location where signals from the GPS satellites are obstructed by buildings, trees, electric cables or other objects.
• Device system settings may be set incorrectly
• On a smartphone/tablet device location services are turned off
• Product settings may be set incorrectly

If your device can't determine your current position you will be offered the following options:

- Wait for valid position (Recommended)

Your route will be calculated from your current position as soon as a valid GPS signal is available.

- Last valid position

Your route will be calculated from your last known position (i.e. where you were just before the device lost GPS signal).

- Select from map

Allows you to select any starting point for the route calculation.

If problem continues. please contact our Customer support.

Problem entering a destination

If you have trouble entering a destination in

Menu > Navigate to... > Address or POI

Please check if you have selected the correct country in

Menu > Navigate to... > Address or POI > Select country

The map for selected country or state may be missing on you device. Depending on your product configuration it may be possible to download missing map in:

Menu > Settings > Manage maps

or

Menu > Sygic Store > Manage maps

If problem continues. please contact our Customer support.

Problem downloading maps on Android

Availability of Manage maps feature depends on your product configuration.

If you have trouble downloading maps, or if the download freezes, please check size of selected maps in:

Menu > Settings > Manage maps

or

Menu > Sygic Store > Manage maps

Make sure you have sufficient free space available on your device.

If there is enough space, but you are still unable to download maps, you can try deleting the content.info and content.lic files.

If problem continues please contact our Customer support.

Frequent freezing and crashing on Android device

Please make sure that your device meets the system requirement specified at this page.

If your device does not meet these requirements, please contact our Customer support.

Depending on the specifications of your device an application downgrade may resolve the issue.

If your device meets these requirements, please try uninstalling and reinstalling the application.

If problems continue, please contact our Customer support.

Problem downloading application on Android

Please, make sure your online connection is stable, that you are not connected via proxy and your APN is not set to wap.

Then please go to:

Device settings > Applications > Google Play Store > Force close the app

Then try to download again.

If problems continue, please contact our Customer support.

Traffic is not working

Please, check if online connection is available.

Depending on your product configuration, Traffic service may or may not be a part of your license, in which case you have to purchase it separately.

If you purchased Traffic in Sygic online shop at www.sygic.com, please make sure that you are logged into the application with the same email that used to make your purchase.

To connect go to:

Menu > Settings > Connection

If problem continues. please contact our Customer support.

Blackscreen, the application stopped working

If the application was working but now there is a black screen when you try to launch it go to:

Device settings > Applications > Sygic > Clear data

Device settings > Applications > Sygic > Force close the app

Then try launching the application again.

If the application does not start, uninstall and reinstall the application.

If problem continues. please contact our Customer support.

Trouble downloading resources from Google Play

If you have trouble downloading application resources from Google Play go to:

Device settings > Applications > Sygic > Clear data

Device settings > Applications > Sygic > Force quit the app

Afterwards go to:

Device settings > Applications > Google Play Store > Clear data

Device settings > Applications > Google Play Store > Force quit the app

Then try to download again.

If problem continues. please contact our Customer support.

List of our video tutorials

See our new step-by-step video guides about installation and activation of Sygic GPS Navigation and its add-on features, such as Traffic information, Head up Display and Celebrity voices.

Our video guides are available to see also via Sygic Youtube channel.

How to purchase Sygic GPS Navigation on Android

How to install Sygic GPS Navigation on Android

How to purchase Real-Time Traffic subscription for Sygic Navigation

How to activate Real-Time Traffic Subscription on Android

How to install a Celebrity voice in Sygic Navigation

How to purchase Head-up display for Sygic Navigation

How to install Head-up display in Sygic Navigation