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USER MANUAL CE-H24111-S1 Siig
Read this user manual carefully before using this product. Pictures shown in this manual is for reference only, different model and specifications are subject to real product.
This manual is only for operation instruction only, not for any maintenance usage. The functions described in this version are updated till June 2015. Any changes of functions and parameters since then will be informed separately. Please refer to the dealers for the latest details.
All product function is valid till 2015-06-18
Trademarks
Mentioned product model and logo are trademarks. Any other trademarks mentioned in this manual are acknowledged as the properties of the trademark owner. No part of this publication may be copied or reproduced without the prior written consent.
FCC Statement
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. It has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation.
Operation of this equipment in a residential area is likely to cause interference, in which case the user at their own expense will be required to take whatever measures may be necessary to correct the interference.
Any changes or modifications not expressly approved by the manufacture would void the user's authority to operate the equipment.

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CE FCC COMMUNICATIONS COMMISSION USA -SAFETY PRECAUTIONS
To insure the best from the product, please read all instructions carefully before using the device. Save this manual for further reference.
- Unpack the equipment carefully and save the original box and packing material for possible future shipment
- Follow basic safety precautions to reduce the risk of fire, electrical shock and injury to persons.
- Do not dismantle the housing or modify the module. It may result in electrical shock or burn.
- Using supplies or parts not meeting the products' specifications may cause damage, deterioration or malfunction.
- Refer all servicing to qualified service personnel.
- To prevent fire or shock hazard, do not expose the unit to rain, moisture or install this product near water.
- Do not put any heavy items on the extension cable in case of extrusion.
- Do not remove the housing of the device as opening or removing housing may expose you to dangerous voltage or other hazards.
• Install the device in a place with fine ventilation to avoid damage caused by overheat.
- Keep the module away from liquids.
- Spillage into the housing may result in fire, electrical shock, or equipment damage. If an object or liquid falls or spills on to the housing, unplug the module immediately.
- Do not twist or pull by force ends of the optical cable. It can cause malfunction.
- Do not use liquid or aerosol cleaners to clean this unit. Always unplug the power to the device before cleaning.
- Unplug the power cord when left unused for a long period of time.
- Information on disposal for scrapped devices: do not burn or mix with general household waste, please treat them as normal electrical wastes.
Table of Content
1. Introduction....1
1.1 Features .... 1
1.2 Package List....1
2. Panel Description....2
2.1 Front Panel....2
2.2 Rear Panel....3
3. System Connection....4
3.1 Usage Precautions ....4
3.2 System Diagram....4
3.3 Connection Procedures 4
3.4 Application ....5
4. System Operations ....6
4.1 Front Panel Button Control....6
4.2 RS232 Control....7
4.2.1 Control Software Operation....7
4.2.2 Basic Settings....7
4.2.3 RS232 Communication Commands ....8
4.3 IR control....12
4.4 Firmware Upgrade....13
5. Specification....14
- Panel Drawing ....16
- Troubleshooting & Maintenance ....17
- Customer Service ....18
1. Introduction
The HDMI/VGA 6x1 Scaler Switcher is a compact mini unit with 6 video inputs (4 HDMI, 2 VGA), 2 auxiliary audio inputs (switched following VGA), 1 HDMI output and 3 audio outputs (1 dual-mono analog audio, 1 3.5mm stereo audio, 1 optical audio).
The Scaler Switcher switches VGA or HDMI/DVI input signal to HDMI output. Additionally, the unit up-scales VGA to HDMI output and supports resolution adjustment (6 types in total). It provides comprehensive resolution capacities up to 4K & 1080p 3D. The unit also supports RS232&IR control and EDID management.
1.1 Features
- Control -- via Front panel buttons, RS232 commands and IR Remote
- Switch -- select 6 input source to HDMI output
- Scale – scale VGA to HDMI output, Output resolutions selectable to assure preferred output, and supports various output resolutions, such as 1920x1200, 1920x1080, 1360x768, 1280x800, 1024x768, 1280x720
- Support HDMI 1.4, 4Kx2K &1080P 3D, compliance with HDCP1.4
• Transmit 4Kx2K signal up to 15m
• Support EDID management - Two input switching modes: auto-switching or manual-switching
- Intuitive indicator for power connect states & source selection & output resolution selection
- Support audio & video output management via OUTPUT BLACK button
- Support online software upgrading
- Compact design for easy operation
- Support power-off memory
- Support hot plug
1.2 Package List
• 1 x HDMI/VGA 6x1 Scaler Switcher
- 2 x Mounting ears
- 4 x Screws
- 4 x Plastic cushions
- 1 x Power adapter (DC 5V 3A)
- 2 x 3-pin Pluggable terminal blocks (pitch:3.81mm)
- 1 x IR Receiver
- 1 x IR Remote (battery is not included)
- 1 x User manual
Note: Confirm all the accessories are included, if not, please contact with the dealers.
2. Panel Description
2.1 Front Panel

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INPUT SEALER SWITCHER 4K SUPPORT ① ② ③ ④ ⑤ ⑥ ⑦| No. | Name | Description |
| 1 | Power LED | Indicator for power statusOff when no power.Constantly green when the system is in working.Constantly red when the system is enter in standby. |
| 2 | Inputs LED | Constantly green when choosing the corresponding audio source. |
| 3 | Auto-switching LED | Constantly green when enter in auto-switching mode. |
| 4 | Output resolution selection LED | Constantly green when choosing the corresponding output resolution (Input is VGA). |
| 5 | SOURCE/AUTO | Audio source selection button: switching circularly between HDMI1, HDMI2, HDMI3, HDMI4, VGA1, VGA2.dial ◀ to select the previous one, dial ▶ to select the next one.Switching mode selection button ◀: press and hold for 3 seconds or more to enter in auto-switching mode, press and hold for 3 seconds or more again to enter in manual-switching mode. |
| 6 | RESOLUTION/FW UPDATE | Output resolution manual switching button for VGA input: selection circularly among 1920×1200,1920×1080, 1360×768, 1280×800, 1024×768, 1280×720.default resolution:1920×1080.Firmware updating button: press and hold for 7 seconds or more to enter in software updating procedure. All LED blinking when the system is loading firmware |
| 7 | OUTPUT BLACK | Press to switch on/off audio&Video output. All LED turn off except power LED when switch off output. |
2.2 Rear Panel

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OUTPUTS CONTROL POWER ① ② ③ ④| No. | Name | Description |
| 1 | INPUTS | HDMI: 4 HDMI/DVI video source input ports(embedded HDMI audio format: PCM).VGA: 2 VGA video source input ports.AUDIO: 2 3.5mm stereo audio source input ports, switched following the corresponding VGA. |
| 2 | OUTPUTS | HDMI: HDMI video output port.3P AUDIO: Dual-Mono analog audio output port.3.5mm AUDIO: stereo audio output port.OPTICAL: optical audio output port. |
| 3 | Control | FIRMWARE: Type-A USB port for updating firmware.RS232: Serial port, 3-pin pluggable terminal block, connect with control terminal (e.g. a PC) to control Compact Scaler Switcher.IR IN: connect to an IR Receiver, to receive IR signal send by corresponding IR remote. |
| 4 | DC 5V | Connect to a DC 5V 3A power adapter. |
Note: Pictures shown in this manual are for reference only, different model and specifications are subject to real product.
3. System Connection
3.1 Usage Precautions
1) System should be installed in a clean environment that has a prop temperature and humidity.
2) All of the power switches, plugs, sockets and power cords should be insulated and safe.
3) All devices should be connected before power on.
3.2 System Diagram

flowchart
graph TD
A["IR Remote"] --> B["IR Receiver"]
C["DV Camera"] --> D["DVD"]
D --> E["HDTV"]
E --> F["Speaker1"]
F --> G["Speaker2"]
G --> H["PC"]
I["Hardware"] --> J["Computer"]
K["Video Device"] --> L["Monitor"]
Figure 3- 1 Connection Diagram
3.3 Connection Procedures
Step1. Connect HDMI/DVI sources (e.g. DVD) to HDMI input ports of Scaler Switcher with HDMI cables.
Step2. Connect VGA sources (e.g. DV Camera) to VGA input ports of Scaler Switcher with VGA cables.
Step3. Connect sources to the AUDIO input ports of Scaler Switcher with audio cables.
Step4. Connect a HDMI display (e.g. HDTV) to HDMI output port of Scaler Switcher.
Step5. Connect audio amplifiers (e.g. speaker/earphone) to audio outputs of Scaler Switcher.
Step6. Connect a control device (e.g. PC) to the RS232 port of Scaler Switcher
Step7. Connect an IR Receiver (working voltage:5V) to the IR IN port of Scaler Switcher.
Step8. Plug DC 5V 3A power adapter into the Scaler Switcher.
3.4 Application
The Scaler Switcher supports various application environments, such as computer realm, monitoring, conference room, big screen displaying, television education, command & control center and smart home etc.
4. System Operations
4.1 Front Panel Button Control
Front panel buttons can be used for source selections, output resolution adjusting, front panel buttons management, software updating and output screen setting. (Please refer to chapter 2.1).
Here is the detail information for source selections:
There are 6 sources for choose in total, including HDMI1, HDMI2, HDMI3, HDMI4, VGA1, VGA2. Video signals support auto-switching and manual-switching (factory default).
Press and hold for SOURCE/AUTO for 3 seconds or more to enter in auto-switching/manual-switching mode.
Manual-switching:
Dial ◀ to select the previous source, dial ▶ to select the next source.
Auto-switching:
In this mode, select input source via front panel button (◀▶) is not available, but RS232 command and IR remote are able to switch mode. The auto LED turn green and keep on.
The auto-switching mode abides by the following principles:
- New input principle
Once detecting a new input signal, the Scaler Switcher will switch to this new signal automatically.
- Rebooting device principle
The Scaler Switcher supports power-off memory. If the last switching mode is auto-switching, once rebooted, the Scaler Switcher will automatically enter auto-switching mode, and then detect all inputs and memorize their connection status for future rebooting. If the last displayed signal is still available, the Scaler Switcher will output the signal. If not, the unit will detect all the inputs signals with priority from HDMI1 to VGA2. The first signal detected will transfer to output.
• Signal removing principle
Once removing the current display signal, the Scaler Switcher will detect all input signals with priority from HDMI1 to VGA2. It will transfer the signal of the first output device.
Operation Examples:
- Connect HDMI2, HDMI4, and VGA2 ports with source devices, select HDMI4 to outputs.
- Press and hold for the front button SOURCE/AUTO for 3 seconds or more to enter in auto-switching mode.
-
Connect HDMI3 with a source device, and then it will choose HDMI3 to output.
-
Remove the device on HDMI3, the Scaler Switcher will detect from HDMI1 to VGA2. And when it detects that HDMI2 is available, it will choose HDMI2 to output.
- Power off the Scaler Switcher, then reboot. As the unit is in auto-switching mode, it will choose HDMI2 to output.
4.2 RS232 Control
Here we take the software CommWatch.exe as example.
4.2.1 Control Software Operation
- Installation Copy the control software file to the computer connected with Compact Scaler Switcher.
- Uninstallation Delete all the control software files in corresponding file path.
4.2.2 Basic Settings
Firstly, connect the Scaler Switcher to an input device and an output device. Then, connect it with a computer which is installed with RS232 control software. Double-click the software icon to run this software. The icon is showed as below:

CommWatch.exe
The interface of the control software is showed as below:

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UART (SerialPort) Test Tool (V1.0) -- HTTP://WWW.SL.COL.CN PORT Com1 BaudRa 9600 Parity pNone Byte 8 Stop 1 Reset Clear Save To File Hex View Stop View Auto Clear View New Line Hex Send Mode Auto Send Interval 1000 ms Counter Reset Send Load File Clear 2013-05-08 14:03:35 Send:0 Receive:0 V1.0 Monitoring area, indicates whether the command sent works. Command Sending areaPlease set the parameters of COM number, bound rate, data bit, stop bit and the parity bit correctly, only then will you be able to send command in Command Sending Area.
4.2.3 RS232 Communication Commands
Baud rate: 9600
Data bit: 8
Stop bit: 1
Parity bit: none
| Command | Function | Feedback Example |
| Switch Commands | ||
| 50701% | Switch to HDMI 1 Input | Switch to HDMI 1 |
| 50702% | Switch to HDMI 2 Input | Switch to HDMI 2 |
| 50703% | Switch to HDMI 3 Input | Switch to HDMI 3 |
| 50704% | Switch to HDMI 4 Input | Switch to HDMI 4 |
| 50705% | Switch to VGA 1 input | Switch to VGA 1 |
| 50706% | Switch to VGA 2 input | Switch to VGA 2 |
| 50785% | Enable auto-switching | Auto Switching |
| 50786% | Disable auto-switching | Manual Switching |
| Resolution Select Commands for VGA Input | ||
| 50619% | Change the resolution to 1360X 768 | Resolution: 1360x768 |
| 50620% | Change the resolution to1920X1200 WUXGA | Resolution: 1920x1200 |
| 50626% | Change the resolution to 1024X768 XGA | Resolution: 1024x768 |
| 50627% | Change the resolution to 1280X720 720P | Resolution: 1280x720 |
| 50628% | Change the resolution to 1280X800 WXGA | Resolution: 1280x800 |
| 50629% | Change the resolution to 1920X1080 1080P | Resolution: 1920x1080 |
| Setup Commands | ||
| 50604% | Lock the front panel buttons | Front Panel lock |
| 50605% | Unlock the front panel buttons | Front Panel Unlock |
| 502xx% | Set the brightness to xx (xx ranges from 0 to 99) for VGA input | Brightness: xx |
| 503xx% | Set the contrast to xx (xx ranges from 0 to 99) for VGA input | Contrast: xx |
| 504xx% | Set the saturation to xx (xx ranges from 0 to 99) for VGA input | Saturation: xx |
| 505xx% | Set the sharpness to xx (xx ranges from 0 to 99) for VGA input | Sharpness: xx |
| 50607% | Adjust the color temperature for VGA input | Color Temperature: xx (xx= Cool/ Medium/ Warm/ User.) |
| 50608% | Set the aspect ratio for VGA input | Aspect Ratio: xx (xx= 16:9/ 4:3/ auto/) |
| 50614% | Set the picture mode for VGA input | Picture Mode: xx (xx= dynamic/ standard/ mild/ user) |
| 50615% | Set SM audio mode for VGA input | Sound Mode: xx Sound Mode: xx (xx= standard/ music/ movie/ sports/ user) |
| 50648% | Enable HDMI embedded audio output | Embedded Audio Output: enable |
| 50649% | Disable HDMI embedded audio output | Embedded Audio Output: disable |
| 50606% | Auto-adjust the input parameter for (VGA only) | VGA Input Auto |
| 50699% | Check the system version | Version Vx.x.x |
| 50697% | Exit standby mode | Wake up! |
| 50797% | Enter standby mode | Go to standby! |
| 50698% | Software update | |
| 50617% | Reset to factory defaults | Factory Reset |
| 50707% | Change the horizontal polarity to the opposite,1 means positive polarity,0 means negative polarity | Hpolarity:0/1 |
| 50708% | Change the vertical polarity to the opposite,1 means positive polarity,0 means negative polarity | Vpolarity:0/1 |
| 50769% | Read the EDID file( the file must be named EDID.bin) to the flash from U flash disk | |
| 50772% | Set the EDID date of all input ports: bypass mode | EDID:bypass mode |
| 50773% | Set the EDID date of all input ports: 1080P&PCM 2ch | EDID:1080P&PCM 2ch |
| 50774% | Set the EDID date of all input ports:1080P&5.1ch | EDID:1080P&5.1ch |
| 50775% | Set the EDID date of all input ports: 1080P 3D&5.1ch | EDID:1080P3d&5.1ch |
| 50776% | Set the EDID date of all input ports: 1080i&PCM 2ch | EDID:1080i&PCM 2ch |
| 50777% | Set the EDID date of all input ports: 4K&PCM 2ch | EDID:4K&PCM 2ch |
| 50787% | Set the EDID date of all input ports: user | EDID:user |
| 50653% | Switch off audio&video output | Output black:enable |
| 50654% | Switch on audio&video output | Output black:disable Switch to VGA2 |
| Inquire Commands | ||
| 50631% | Check the input source | Input: xx |
| 50632% | Check the output resolution | Resolution: xx |
| 50633% | Check the image mode | Picture Mode: xx |
| 50634% | Check the audio mode | Sound Mode: xx |
| 50635% | Check the image aspect ratio | Aspect Ratio: xx |
| 50636% | Check the brightness | Brightness: xx |
| 50637% | Check the contrast | Contrast: xx |
| 50638% | Check the saturation | Saturation: xx |
| 50639% | Check sharpness | Sharpness: xx |
| 50640% | Check the color temperature | Color Temperature: xx |
| 50652% | Check Digital audio output status | Embedded Audio Output: enable/disable |
| 50655% | Check video&audio output status | 50655%Black screen Disable/ Black screen Enable |
| 50709% | Check the present resolution and polarity | 1920x1080Hpolarity:1Vpolarity:0 |
| 50754% | Check the panel locked status | Front Panel Lock/UnLock |
| 50778% | Inquire EDID s | EDID:xx |
| Adjustment Commands for VGA input | ||
| 50670% | Move the image to left | Output Position Adjust X xx |
| 50671% | Move the image to right | Output Position Adjust X xx |
| 50672% | Move the image up | Output Position Adjust Y xx |
| 50673% | Move the image down | Output Position Adjust Y xx |
| 50674% | Stretch left from left side (increase image width) | Output Width Adjust xx |
| 50675% | Pull right from left side (decrease image width) | Output Width Adjust xx |
| 50676% | Stretch upwards from top side (increase image height) | Output Height Adjust xx |
| 50677% | Stretch downwards from top side(decrease image height) | Output height adjust xx |
| 50678% | Enable screen output adjusting | Enter Output Position Adjust |
| 50679% | Disable screen output adjusting | Exit Output Position Adjust |
Notes:
1) Please remember to end the commands with the ending symbol “%”.
2) EDID commands are for HDMI sources only.
3) The procedure of upgrading EDID data for user:
Step1. Copy the file( the file must be named EDID.bin) to the root directory of a USB flash disk.
Step2. Plug the USB flash disk to the Compact Scaler Switcher Firmware port on its rear panel.
Step3. Send command 50769% to read EDID data from U flash disk, then, send command 50787% to update EDID.
4.3 IR control
The unit enables to use the IR remote to control it. Here is brief description of IR remote.

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INPUT SOURCE HDMI 1 HDMI 2 HDMI 3 HDMI 4 VGA 1 VGA 2 AUTO RESOLUTION 1926x1208 1029x1060 1366x768 1286x869 1024x768 1286x728 OUTPUT BLACK Scaler Switcher ① ② ③ ④ ⑤① Standby button
Enter/ exit standby mode.
② Input channel selection buttons
Selection video source via pressing corresponding button (audio switched following the corresponding VGA).
③ Auto button
Enter/ exit auto-switching mode.
④ Resolution selection buttons
Select resolution via pressing corresponding button.
⑤ Output black button
Press to switch on/off Audio& Video output
4.4 Firmware Upgrade
Scaler Switcher supports firmware updating via USB flash disk. The procedures as follows:
Step1. Copy the file "MERGE.bin" to the root directory of a USB flash disk. (Make sure the file is copied to the root directory for normal use. The "MERGE.bin" file is provided/ authorized.
Step2. Plug the USB flash disk to Compact Scaler Switcher FIRMWARE port on its rear panel.
Step3. Press the button "RESOLUTION/FW UPDATE" for 7 seconds or more to update the firmware automatically. Or send command 50698% to update software.
5. Specification
| Video Input | Video Output | ||
| Input | 4 HDMI, 2 VGA | Output | 1 HDMI |
| Input Connector | 4 female HDMI (Type-A)2 female VGA (15Pin) | Output connector | 1 female HDMI |
| Video Signal | HDMI/DVI,VGA | Video Signal | HDMI |
| Resolution | HDMI: up to 4Kx2KVGA: output resolution selectable | ||
| Standard | Compliant with VGA&DVI HDMI1.4, HDCP 1.4 | ||
| Audio Input | Audio Output | ||
| Input | 2 stereo audio for VGA | Output | 1 Dual-Mono analog audio1 stereo audio1 optical audio |
| Input Connector | 1 3.5mm jack | Output Connector | 1 3-pin pluggable terminal block (3.81mm)1 3.5mm jack1 SPF fiber connector |
| Control parts | |||
| Control Ports | RS232, IR remote | Pin configuration | 2 = TX, 3 = RX, 5 = GND |
| Panel Control | Front Panel Button | ||
| General | |||
| Power Supply | DC 5V 3A | Power Consumption | 3.8 (Max) |
| Dimension (W*H*D) | W347 x H28 x D110 mm | Weight | 0.63Kg |
| Temperature | 0°C ~ 50°C | Reference Humidity | 10% ~ 90% |
| Transmit Distance | 4Kx2K≤15m | ||
Note: The Scaler Switcher supports 4k&1080p 3D HDMI signal, please adopt quality HDMI cables compliant with HDMI1.4 for reliable transmission when connecting
Supported Input Resolutions
| Format | Resolution |
| HDMI/DVI | 800x600@60Hz, 800x600@72Hz, 800x600@75Hz, 1024x768@42Hz, 1024x768@60Hz, 1024x768@70Hz, 1024x768@75Hz, 1024x768@85Hz, 1152x864@75Hz, 1280x768@60Hz, 1280x768@75Hz, 1280x768@85Hz, 1280x960@60Hz, 1280x960@85Hz, 1280x1024@60Hz, 1280x1024@75Hz, 1280x1024@85Hz, 1365x1024@60Hz, 1365x1024@60Hz, 1600x1024@60Hz, 1600x1200@60Hz, 1600x1200@65Hz, 1600x1200@70Hz, 1600x1200@75Hz, 1600x1200@85Hz, 1680x1050@60Hz, 1792x1344@60Hz, 1856x1392@60Hz, 1856x1392@75Hz, 1920x1080@60Hz, 1920x1200@60Hz, 1920x1440@60Hz, 3840x2160@24Hz, 3840x2160@30Hz, 3840x2160@25Hz, 4096x2160@24Hz, 4096x2160@25Hz, 4096x2160@30Hz, |
| VGA | 800x600@60Hz, 800x600@72Hz, 800x600@75Hz, 1024x768@60Hz, 1024x768@70Hz, 1024x768@75Hz, 1280x768@60Hz, 1280x768@75Hz, 1280x960@60Hz, 1280x1024@60Hz, 1280x1024@75Hz, 1365x1024@60Hz, 1365x1024@75Hz, 1600x1024@60Hz, 1600x1200@60Hz, 1600x1200@65Hz, 1600x1200@70Hz, 1600x1200@75Hz, 1680x1050@60Hz, 1792x1344@60Hz, 1920x1080@60Hz, 1920x1200@60Hz |
6. Panel Drawing

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347.00 mm 13.50 mm 28.00 mm 110.00 mm 76.00 mm- Troubleshooting & Maintenance
| Problems | Causes | Solutions |
| Power LED doesn't work or no response to any operation | Fail connection of power cord | Make sure the power cord connection is normal |
| Power adapter doesn't suitable | Please replace the power adapter with factory default | |
| No output image on display when switching | Fail or loose connection | Make sure the connection is enable |
| Output image with snowflake or ghost | Bad quality of the connecting cable | Please replace high quality cable. |
| Over the transmission distance | please replace the proper distance cable | |
| Cannot control the device via front panel button | Front panel buttons are locked | Send command 50605% to unlock it |
| Cannot select source via SOURCE/AUTO buttons | In auto-switching mode | Press it and hold for 3 seconds or more to enter in manual-switching mode |
| Cannot control the device by control device (e.g. a PC) through RS232 port | Wrong RS232 communication parameters | Type in correct RS232 communication parameters. |
| Broken RS232 port | Send it to authorized dealer for checking. | |
| Cannot control the device via IR remote | The battery has run off. | Change for new battery. |
| The IR remote is broken. | Send it to authorized dealer for repairing. | |
| Beyond the effective range of the IR signal or not pointing at the IR receiver | Adjust the distance and angle and point right at the IR receiver. | |
| Cannot control the device | The device has already been broken. | Send it to authorized dealer for repairing. |
If your problem persists after following the above troubleshooting steps, seek further help from authorized dealer or our technical support.
8. Customer Service
The return of a product to our Customer Service implies the full agreement of the terms and conditions hereinafter. There terms and conditions may be changed without prior notice.
1) Warranty
The limited warranty period of the product is fixed three years.
2) Scope
These terms and conditions of Customer Service apply to the customer service provided for the products or any other items sold by authorized distributor only.
3) Warranty Exclusions:
- Warranty expiration.
- Factory applied serial number has been altered or removed from the product.
- Damage, deterioration or malfunction caused by:
√ Normal wear and tear.
√ Use of supplies or parts not meeting our specifications.
√ No certificate or invoice as the proof of warranty.
√ The product model showed on the warranty card does not match with the model of the product for repairing or had been altered.
√ Damage caused by force.
√ Servicing not authorized by distributor.
√ Any other causes which does not relate to a product defect.
- Shipping fees, installation or labor charges for installation or setup of the product.
4) Documentation:
Customer Service will accept defective product(s) in the scope of warranty coverage at the sole condition that the defeat has been clearly defined, and upon reception of the documents or copy of invoice, indicating the date of purchase, the type of product, the serial number, and the name of distributor.
Remarks: For further assistance or solutions, please contact your local distributor.