IPCAMHD12 - Camera SereneLife - Free user manual and instructions

USER MANUAL IPCAMHD12 SereneLife

3D rendering of a black camera lens with the letter 'V' on its base, displayed against a white background (no text or symbols on the object itself)

IPCAMHD12

User Manual

TABLE OF CONTENTS:

PRODUCT STRUCTURE DIAGRAM 1

SETUP AN ACCOUNT USERNAME 2

ADD CAMERA TO APP 3

CONNECT TO YOUR NETWORK 4

WEB ACCESS 5

PASSWORDS 5

MOBILE APP LAYOUT 6

CAMERA VIEW PAGE 7

CAMERA RECORDINGS 8

DEVICE SETTINGS 9

RECORDING YOUR CAMERA 10

MOTION DETECTION AND NOTIFICATION SETTINGS EXPLAINED---- 11

HOW TO IMPROVE PLAYBACK PERFORMANCE 12

INCREASE THE GLOBAL BUFFER SETTING 13

HOW TO EVALUATE YOUR HOME WIRELESS NETWORK 14

HOW TO CHECK AND INSTALL FIRMWARE UPDATES 15

TECHNICAL SPECS 19

TROUBLESHOOTING 20

Product Structure Diagram

Photosensitive Sensor IR LED Microphone Reset Needle

Loudspeaker Wireless Network Status Light RESET Micro SD Card Slot Wired network Status Light FN Button Rest → ← → FN USB 5V Power Port

Don't forget to register your camera with us online to get a free 1 year manufacturer's warranty!

Just go to www.SereneLifeHome.com

'SereneViewer' APP Installation

A. Scan 'SereneViewer' APP QR code or search to download the app.

QR code image containing encoded data, no visible human-readable text

QR code image containing encoded data, no visible human-readable text

iOS Andriod

Setup an Account Username

Click "Sign Up" Create your camera username

- 6 characters min

- Do not use email address

SL IP Input user name Input password Remember password Sign in Sign up

Back Input user name Input password Confirm password Sign up

Note: This user name will be used to access all of your cameras from the app or

Create an account password - Click "Sign Up"

Note: This will be used to log in to all of the cameras on your account and can be separate from the camera password

Back User name must be at least 6-20 characters and must begis with a letter. yanfa10 0+ •••••••• 0+ •••••••• Password is 6-20 alphanumeric characters Sign up

Add Camera to APP

1. Enter 'Device List' and click '+' icon at the top of left corner. Then scan the device ID QR code.

graph LR
    A["Left Mobile Phone Screen"] --> B["Right Mobile Phone Screen"]
    B --> C["Right Smartphone Screen"]

Connect to Your Network

Choose method 1 or 2 for setup

Method 1: Wired Setup

-Connect power, Ethernet cable as above.

-Wait 50 secon ds for( ) indicator on the camera to flash green

-After scanning QR code - select the "Ethernet Connection" option

Rest → TN Modem/Router

Adapter piece (used to connect wired Ethernet cable) is only needed for setup. After setup you can plug the power to the camera directly.

Method 2: Wi-Fi Connection

- Make sure you are in the same room as your wireless router and plug camera into power.

QR Code Method:

- Wait 1-2 min for camera boot up, scanning QR Code, watch for the WiFi indicator on the front of the camera to flash red and green alternating. Click the Wi-Fi connection icon, operate it under the APP instructions.

graph LR
    A["Smartphone"] -->|Signal| B["Device with Power"]
    B --> C["Router"]
    B --> D["Phone"]

Web Access:

After setting up your camera on the mobile phone - you can use your account username and password to access the cameras from any device with an internet browser

Log on to the website:

http://cloud.serenelifehome.com/

Passwords

Should you happen to forget a camera's individual password you can reset it by performing a hardware reset. Just use a pin to press and hold the reset switch for

12 - 15 seconds. The camera will reboot and run through pan and tilt.

If you forget your account password you will need to register a new account and pair the cameras again.

Accounts are never associated with an email address for password recovery

Mobile App Layout

The main screen is your device list.

You will see a thumbnail preview for all cameras added to your account.

Use this menu to

• Switch between different cameras
• Add new devices
• Access and change app global settings

Add Device

Add your cloud camera to your account through the icon.

Device list 1080P 1jlcgb236va 1080P 720P

App Settings

You can change your user admin and guest password and check the app software version.

Alarm Messages

Shows which cameras have detected motion.

Camera View Page

This page give you access to all camera specific actions and settings

-Hold the phone ver tically or horizontally to switch between full screen mode
-Swipe left and right on the video to reposition the camera
-Spread two fingers apart to zoom in

Sound

Activate to hear your cameras surroundings

Microphone

Activate to talk through your camera's speaker.

Snap Photo

Saves a photo to your phone's local memory

View the Video Records and alarm messages

Click the icon to view the video recording and alarm message.

4G 6:15 PM 20% 32x88 Recycle Settings

Image Settings

Set color, contrast, image res and more.

Local Video

Records the live video direct to phone memory. This feature only works while app is open.

See "SD recording" for background recording options.

Camera Recordings

Enter into the interface of "information and video viewing" can see the alarm information and video of storage device (Micro SD or cloud box), users can quickly search the information and video by choose the time or category.

Local Shows photos and videos recorded to the phone memory Calendar Icon Skip to a specific date and time.. Records Shows photos and videos stored on the SD memory card. Drag the screen down to load.

Device Settings

This screen allows you to check and set camera specific settings.

If you see the red dot icon - a firmware update is available. Install available firmware updates to ensure the camera features are working as intended.

Settings About Check the camera's software version and ID number. Nickname Device admin password Device guest password Network OSD SD card Storage Device Connecting Cloud Box for storage Motion and Notification Schedule alerting Schedule recording Day/Time System settings Now Network Can set up the camera Wi-Fi connection Motion and Notification Set the motion detection alarm. Schedule Recording Set the recording schedule start and end time.

Recording Your Camera

You can choose 3 options for storing recordings for your camera

1) Local storage

This is the most simple method - just point and shoot. This only works while The phone app is open and running and will take up memory on your phone.

2) SD storage

Install an SD card and open up a world of possibilities!

Choose between scheduled recording, motion detection triggered recording or just let it run! The oldest videos will be overwritten to make room for the newest. You can download and save the videos from the mobile or website.

3) CloudBox storage

Sometimes SD storage just doesn't cut it. With a limit of 32g and the fact that the videos are stored directly in the camera - many people prefer the peace of mind the CloudBox can bring. Purchase the cloud box and back up 2TB of video storage from any device on a single network and check the videos from the same login. Find the Clou dBox for sale on Amazon now!

Search "SereneLife CloudBox"

Motion Detection and Notification Settings Explained

You can set notification settings separately for any camera in your account. To access the notification settings, select your camera, and go to the settings tap - then scroll down to "motion detection"

Motion Motion: I/O alarm Enabled IQ ALARM Enabled SNAPSHOT Enabled RECORD Enabled Pre-record length(s) 3 Apply Turn alert off

Slide the slider to enable motion detection

You can then choose what actions you would like to occur when your camera detections motion.

I/O alarm will send a signal to any equipment you have attached to the camera

I/O output ports. Snap Shotwill record a still image to the SD card in your

camera. Recordwill record video to the SD card while the camera detects motion.

You can also turn push notifications on and off by selecting "turn alert on" or "turn alert to off".

If you are finding your camera is alerting you needlessly or failing to alert you if someone is moving, you can adjust the sensitivity for motion detection for the camera.

Go to "settings" > "Motion Sensitivity" and adjust the sliders for day and night separately

IO ALARM Input Normally open Output Normally open MOTION DETECTION SENSITIVITY Day 68 Night 31 Apply

How to Improve Playback Performance

Choppy video?

Try the following to ease up the demands for data on you r camera...

Increase the Global Buffer Setting

The camera buffer time is a setting for the app - not an individual camera. (Access app settings in the camera select window at the top right corner) Try increasing the buffer time so the network isn't as taxed.

NOTIFICATION CENTER Sound Vibration Notification ringtone VIDEO Buffer time PASSWORD User admin password User guest password OTHERS Software version 2.12.1.1512111000 Clear cache

Decrease the Video Stream Quality

You can drop the resolution setting for the camera to make it easier on your home network's bandwidth.

Just open up the setting here and adjust until you get the desired performance level.

Brightness Contrast Saturation Sharpness Model Resolution Reset 93KB 5:12 PM 80% 80% 80% 80%

Plug your camera into a wired data connection

Do some tests before throwing in the towel for using the camera wirelessly. But the facts remain - wires are still quicker...

How to evaluate your home wireless network

Evaluate your wireless network

Cameras having trouble with wireless? You may want to consider upgrading your wireless network.

Lets do a basic evaluation of your home wireless network.

First, I would recommend comparing your network speed with your wireless speed.

1) Run a speedtest from a laptop of desktop connected to your router with a wired connection.

http://www.speedtest.net/

2) Compare this value to your wireless network apps like "Speed Test" to see if you have enough available data in the area you would like to set the camera.

3) Test your network range

-What is you r download speed in the same room as your wireless router?

-What is the download speed in the location you are trying to install the camera?

-Is there a significant drop?

What to upgrade?

1) If you r wired connection is too slow to reach the bandwidth requirement of the camera you may need to consider upgrading your internet service.

2) If you have a significant drop in data when testing a wireless connection in the same room as your router, you may want to consider upgrading to a router that can provide higher data transmission speeds

3) If you see a significant drop in data when testing in the area you want to install your camera you can either look for an upgraded router that will offer additional range or you can expand your router range with a signal booster.

How to check and install firmware updates

Firmware updates ensure our new features will work 100% for your camera. It is a good idea to install them when you see they are available.

It is recommended that you install updates while on a wired connection to your router.

This will ensure loss of bandwidth is not an issue during updates

To check and install firmware updates

Device list 1jfiegbpzog3a 1jfiegbpyrhra

1) Tap the device preview image

< AT&T 1:00 PM 62% 350KB Recorded Settings

2) Look for red dot indicating firmware update available - then enter settings

Device guest password Network OSD SD card Storage Device Motion and Notification Schedule alerting Schedule recording Day/Time System settings New Others Delete

Settings System settings ONLINE UPGRADE Upgrade Now Software versionv3.8.1.1606241841 Restore to factory settings Restart device

3) Scroll down to "System Settings" 4) Select Upgrade - then confirm

Settings System settings Upgrade Restore to factory settings Restart device

5) Now wait for the upgrade to proceed

• It can take 5 - 10 minutes
• Do not quit the app or modify the camera hardware

6) Once complete - the app will tell you to restart the camera

- However it should automatically restart itself

- Wait 2-3 minutes for the camera to restart before checking the camera feed or settings

7) Check if any additional updates are available

-Sometimes there will be multiple updates available in a row.

Repeat the process until no new updates are available

Desktop access link: http://cloud.serenelifehome.com/

Other issues? Check our FAQ resources and contact support online!

www.SereneLifeHome.com

Compatible Products:

You can add any number of SereneLife cameras to your account with us to monitor multiple locations!

Product lineup showing five smart home devices: a V-shaped phone, a hand holding a smartphone, two connected security cameras, one with a white headband, and one with a black headband (no visible text or symbols)

IPCAMHD82IPCAMHD61

Technical Specs:

• Imagin g Sensor: 1/4" Color CMOS
  • Video Resolution: Up to 720p (1280 x 720 Pixels) 30FPS
  • Video File Format MJPEG (H.264)
• Night Vision Distance 32" + ft. (9 IR LEDs, 0.01 LUX)
  • Wi-Fi Wireless Network: IEEE802.11b/g/n
• Protocols: TCP/IP, UDP/IP, HTTP, DHCP, RTMP, MUTP
• Ethernet Network: 10/100Mbps, RJ-45 Interface
  • P2P Technology Plug and Play
  • Dynamic Code Rate Filtering Jitter Buffer
  • Maximum Micro SD Card Support Size: 64 GB
  • Lighting Frequency: 50/60Hz
  • Video Compression: H.264
  • Audio Compression: AAC (Advance Audio Coding)
  • Power Supply: DC 5V, 2A
• Dimensions (L x W x H): 3.1" x 3.1" x 5.1"
• Sold as: 1
• Weight: 0.94 lbs.

Troubleshooting

Can't connect to WiFi

• Connect the ethernet cable and check connection is working
• Go to "camera settings" > "network" Check the WiFi status is enabled and "List" displays your home network - doublecheck the password.
• In the Ethernet tab - disable the ethernet connection to force the camera to look for available WiFi network

Still having trouble?

• Try deleting the camera entry from your account
• Hardware rest the camera
• Add the camera as a new device

SD Card is not recognized by the camera

• Check the card is class 10 - 32g or less
• Insert the card while the camera is powered down then power up
  -Try reformatting the card using your computer using "FAT32"
• Test multiple SD cards

App is crashing - a feature is not working

• Check for app updates
• Check for camera firmware updates
• Contact support with app version, mobile device model and OS version so we can update the app and fix the issue

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