UEH4002A - AV Switch ATEN - Free user manual and instructions
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| Product Type | 4-Port USB 2.0 CAT 5 Extender |
| Model | UEH4002A |
| Local Unit Dimensions (L x W x H) | 10.00 x 7.60 x 2.60 cm (3.94 x 2.99 x 1.02 in) |
| Remote Unit Dimensions (L x W x H) | 10.00 x 7.60 x 2.60 cm (3.94 x 2.99 x 1.02 in) |
| Weight (Local + Remote) | 0.36 kg (0.79 lbs) |
| Power Supply (Remote Unit) | DC 5V, 15W |
| Power Consumption (Local Unit) | Bus-powered from host USB port |
| Maximum Transmission Distance | Up to 100 m (328 ft) via Cat 5e cable |
| USB Standard | USB 2.0 High/Full/Low Speed (480 Mbps max) |
| USB Ports (Remote Unit) | 4 x USB Type-A Female |
| USB Port (Local Unit) | 1 x USB Type-B Female |
| Maximum USB Devices Supported | Up to 30 (by cascading USB hubs) |
| Connection Type | Cat 5e/6 UTP/STP with RJ-45 connectors |
| Operating System Compatibility | Windows XP, 7, 8, 8.1, 10; Mac OS 9 and higher; Linux (RedHat 6.0+, SuSE 8.2+) |
| Features | ExtremeUSB transparent extension, plug-and-play, no drivers required |
| LED Indicators | Power (blue), Link (green), Host (green), Activity (amber) |
| Housing Material | Metal |
| Operating Temperature | 0°C to 50°C (32°F to 122°F) |
| Storage Temperature | -20°C to 70°C (-4°F to 158°F) |
| Humidity | 0–80% RH, non-condensing |
| Safety | Indoor use only; follow all warnings and instructions |
| Package Contents | Local unit, Remote unit, USB 2.0 cable, AC power adapter, user instructions |
| Warranty | 2 years limited hardware warranty |
| Compliance | FCC Class B, RoHS |
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USER MANUAL UEH4002A ATEN
Federal Communication Commission Interference Statement: This equipment has been tested and found to comply with the limits for a Class B digital service, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Any changes or modifications made to this equipment may void the user's authority to operate this equipment. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
♦ Reorient or relocate the receiving antenna;
- Increase the separation between the equipment and receiver;
- Connect the equipment into an outlet on a circuit different from that which the receiver is connected;
- Consult the dealer/an experienced radio/television technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
KCC Statement
This product is RoHS compliant.
User Information
Online Registration
Be sure to register your product at our online support center:
| International http://eservice.aten.com |
Telephone Support
For telephone support, call this number:
| International 886-2-86 | 92-6959 |
| China 86-10-5255-0110 | |
| Japan 81-3-5615-5811 | |
| Korea 82-2-467-6789 | |
| North America 1-888-999-ATEN ext 4988 | |
| United Kingdom 44-8-4481-58923 | |
User Notice
All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer's software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. It is the responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE.
Package Contents
The UEH4002A package consists of:
1 UEH4002AL 4-Port Cat 5 USB 2.0 Extender (Local unit)
1 UEH4002AR 4-Port Cat 5 USB 2.0 Extender (Remote unit)
1 USB 2.0 Cable
1 AC Power Adapter
1 User Instructions*
Check to make sure that all the components are present and that nothing got damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit, and/or any of the devices connected to it.
* Features may have been added to the UEH4002A since this manual was printed. Please visit our website to download the most up-to-date version.
© Copyright 2018 ATEN® International Co., Ltd.
ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.
Contents
1. Introduction
Overview 1
Features 2
Requirements 3
Operating Systems 4
Components ....5
UEH4002AL Front View 5
UEH4002AL Rear View....5
UEH4002AR Front View 7
UEH4002AR Rear View 7
2. Hardware Setup
Cable Connection 9
Installation Diagram 10
Checking the Installation 11
Appendix
Safety Instructions....13
Technical Support 15
International 15
North America 15
Specifications 16
Troubleshooting 17
Limited Hardware Warranty 21
What is covered by the Limited Hardware Warranty . . . . . . . . . . . . . . . . . . . 21
About this Manual
This User Manual is provided to help you get the most from your system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below.
Chapter 1, Introduction, introduces you to the UEH4002A system. Its purpose, features and benefits are presented, and its front and back panel components are described.
Chapter 2, Hardware Setup, describes how to set up your installation. Diagrams showing the necessary steps are provided.
An Appendix, which provides specifications and other technical information regarding the UEH4002A.
Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].
- Numbered lists represent procedures with sequential steps.
◆ Bullet lists provide information, but do not involve sequential steps.
→ Indicates selecting the option (on a menu or dialog box, for example), that comes next. For example, Start → Run means to open the Start menu, and then select Run.
Indicates critical information.
Product Information
For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:
| International http://www.aten.com |
| North America http://www.aten-usa.com |
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Chapter 1
Introduction
Overview
The UEH4002A 4-port USB 2.0 CAT 5 Extender incorporates patented ExtremeUSB® technology that enables users to extend beyond the standard 5 meter cable limit for USB peripheral devices. By cascading USB hubs with the UEH4002A, up to 30 USB devices can be located up to 100 meters from the computer.
The UEH4002A provides a durable, high quality connection that harnesses the full capability of the USB 2.0 standard, to ensure reliable data communication. A true plug-and-play solution, the UEH4002A is compatible with all leading operating systems, and supports all USB peripherals such as flash drives, keyboards, mice, webcams and interactive whiteboards across a dedicated CAT 5e connection. An integrated four port hub allows for extension of up to four USB devices without the need for an additional hub.
Features
◆ Extends USB transmission distance up to 100 m
◆ Supports all USB 2.0 devices up to 480 Mbps
- Operates with all USB peripherals – flash drives, keyboards, mice, webcams, interactive whiteboards, and more
- ExtremeUSB® - supports transparent USB 2.0 signals and true plug-and-play (no software or drivers required) functionality
◆ Works with all major operating systems: Windows®, OS X® and Linux®
Requirements
To complete the installation, the following items (not included with this package) are required:
- USB compatible computer (host computer) with a USB compliant operating system
- USB compatible device
- Cat 5e Unshielded Twisted Pair (UTP) cable with two RJ-45 connectors (surface cabling), OR, Cat 5 cabling with two information outlets and two Cat 5 patch cords with RJ-45 connectors (premise cabling)
NOTE:
- All references to Cat 5e cable in this document represent the minimum requirement. Category 6 or better or STP cable may be substituted.
- USB 3.0 devices will perform at USB 2.0 speeds if extended through the UEH4002A.
Operating Systems
Supported operating systems are shown in the tables, below:
| OS Version | ||
| Windows XP, 7, 8, 8.1, and 10 | ||
| Linux RedHat | 6.0 and higher | |
| SuSE 8.2 and higher | ||
| Mac OS 9 and higher | ||
Components
UEH4002AL Front View
UEH4002AL Rear View
| No. | Component Description |
| 1 | Power LED The Power LED lights blue to indicate power is being supplied to the unit. |
| 2 | Link LED The Link LED lights green to indicate the USB connection between the Local and Remote units is established. |
| 3 | Host LED The Host LED lights green to indicate the UEH4002A is properly connected to the host PC. |
| 4 | Activity LED The Activity LED lights amber to indicate data is being transmitted between the Local and Remote units. The LED will blink intermittently with or without a USB device connected. When the Local and Remote units are in suspend mode, the LED turns off. |
| 5 | Config Port This port is reserved for use by the manufacturer. |
| 6 | Mode Switch This switch is reserved for use by the manufacturer. |
| 7 | USB Type-B Port Connects the Local unit to the host computer via USB cable. |
| 8 | Link Port Use a Cat 5e cable to connect this port to the Remote unit's Link port. |
UEH4002AR Front View
UEH4002AR Rear View
| No. | Component Description |
| 1 | USB Ports These four USB Type-A ports connect the peripheral devices to the UEH4002A. |
| 2 | Power LED The Power LED lights blue to indicate power is being supplied to the unit. |
| 3 | Link LED The Link LED lights green to indicate the USB connection between the Local and Remote units is established. |
| 4 | Host LED The Host LED lights green to indicate the UEH4002A is properly connected to the host PC. |
| 5 | Activity LED The Activity LED lights amber to indicate data is being transmitted between the Local and Remote units. The LED will blink intermittently with or without a USB device connected. When the Local and Remote units are in suspend mode, the LED turns off. |
| 6 | Power Jack The power adapter cable plugs into this jack. |
| 7 | Config Port This port is reserved for use by the manufacturer. |
| 8 | Mode Switch This switch is reserved for use by the manufacturer. |
| 8 | Link Port Use a Cat 5e cable to connect this port to the Local unit's Link port. |
Chapter 2
Hardware Setup
-
Important safety information regarding the placement of this device is provided on page 13. Please review it before proceeding.
-
Make sure that the power to all devices connected to the installation is turned off. You must unplug the power cords of any computers that have the Keyboard Power On function.
Cable Connection
To ensure proper operation, it is recommended that only Cat 5e or better, Unshielded Twisted Pair (UTP) Ethernet cabling be used to connect the Local unit to the Remote unit. The cable must have a straight-through conductor configuration with no crossovers and must be terminated with 8 conductor RJ-45 connectors at both ends. The combined length of any patch cords using stranded conductors must not exceed 10 meters.
To set up your UEH4002A installation, refer to the installation diagram on page 10 (the numbers in the diagrams correspond to the steps, below), and do the following:
- Use a USB 2.0 cable (included with this package) to connect the Local unit's USB Type-B Port to a USB port on the computer.
- Connect one end of a Cat 5e Ethernet cable to the Local unit's Link port.
- Connect the other end of the Cat 5e Ethernet cable to the Remote unit's Link port, up to 100 meters away.
- Plug the power adapter (included with this package) into an AC source; and plug the other end into the Remote Extender's Power Jack.
- Use USB cables to connect up to four USB peripheral devices to the Remote unit's USB Type-A ports.
- Check the host computer to ensure all device drivers and software install correctly.
Installation Diagram
Checking the Installation
After installing the hardware, use the information below to confirm all peripheral devices are connected and working correctly.
- On the Local (UEH4002AL) and (UEH4002AR) Remote units, check that the Power, Host, and Link LEDs are on and that the Activity LED is blinking. If the Link LED is permanently off, then the cabling between the Local and Remote unit is not installed properly or is defective.
- For Windows users (XP, 7, 8, 8.1, and 10), open Device Manager to confirm that the UEH4002A has installed correctly. Expand the entry for Universal Serial Bus controllers by clicking the + sign. If the UEH4002A has been installed correctly, you should find it listed as a “Generic USB Hub”.
- For Mac OS X users, open the System Profiler to confirm that the UEH4002A has installed correctly. In the left hand column under Hardware, select "USB" and inspect the right hand panel. If the UEH4002A has been installed correctly, you should find it listed as a "Hub" under the USB High-Speed Bus/USB Bus.
- If the UEH4002A is not detected correctly or fails to detect, please consult the Troubleshooting Guide.
Note: 1. To open System Profiler in OS X: Open the Finder, select Applications, then open the Utilities folder and double click on the System Profiler icon.
- To open Device Manager in Windows 10, 8.1, 8, or 7: Left click Start. Type "Device Manager" in the search box and tap Device Manager on the menu.
- To open Device Manager in Windows XP: On the desktop or in the Start Menu, right-click on My Computer and select Properties. In the System Properties window, click the Hardware tab. In the Hardware tab, click the Device Manager button.
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Safety Instructions
- This product is for indoor use only.
- Read all of these instructions. Save them for future reference.
◆ Follow all warnings and instructions marked on the device. - Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
- Do not use the device near water.
- Do not place the device near, or over, radiators or heat registers.
- The device cabinet is provided with slots and openings to allow for adequate ventilation. To ensure reliable operation, and to protect against overheating, these openings must never be blocked or covered.
- The device should never be placed on a soft surface (bed, sofa, rug, etc.) as this will block its ventilation openings. Likewise, the device should not be placed in a built-in enclosure unless adequate ventilation has been provided.
- Never spill liquid of any kind on the device.
- Unplug the device from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
- The device should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.
- The device is designed for IT power distribution systems with 230V phase-to-phase voltage.
- To prevent damage to your installation, it is important that all devices are properly grounded.
- The device is equipped with a 3-wire grounding type plug. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not attempt to defeat the purpose of the grounding-type plug. Always follow your local/national wiring codes.
- Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over.
If an extension cord is used with this device make sure that the total of the ampere ratings of all products used on this cord does not exceed the extension cord ampere rating. Make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes.
- To help protect your system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or un-interruptible power supply (UPS).
- Position system cables and power cables carefully; Be sure that nothing rests on any cables.
- Never push objects of any kind into or through cabinet slots. They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock.
- Do not attempt to service the device yourself. Refer all servicing to qualified service personnel.
- If the following conditions occur, unplug the device from the wall outlet and bring it to qualified service personnel for repair.
- The power cord or plug has become damaged or frayed.
♦ Liquid has been spilled into the device. - The device has been exposed to rain or water.
- The device has been dropped, or the cabinet has been damaged.
- The device exhibits a distinct change in performance, indicating a need for service.
- The device does not operate normally when the operating instructions are followed.
- Only adjust those controls that are covered in the operating instructions. Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair.
Technical Support
International
- For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com
- For telephone support, Telephone Support, page iii.
North America
| Email Support support@aten-usa.com | ||
| Online Technical Support | Troubleshooting Documentation Software Updates | http://www.aten-usa.com/support |
| Telephone Support 1-888-999-ATEN | ext 4988 | |
When you contact us, please have the following information ready beforehand:
Product model number, serial number, and date of purchase.
- Your computer configuration, including operating system, revision level, expansion cards, and software.
◆ Any error messages displayed at the time the error occurred.
- The sequence of operations that led up to the error.
◆ Any other information you feel may be of help.
Specifications
| Function UE | H4002AL UEH4002AR | ||
| Connectors USB | Port 1 x USB Type-B Female | (White) | 4 x USB Type-A Female (White) |
| Link 1 x RJ-45 Female | |||
| Power N/A 1 x DC Jack | |||
| USB Specifications USB 2.0 High/Full/Low Speed | |||
| USB Devices Supported N/A 4 USB Devices | |||
| Maximum USB Devices Supported N/A Up to 30 Devices | |||
| Power Consumption Bus-Powered Self-Powered DC 5V, 15W | |||
| Environmental | Operating Temp. | 0–50°C | 0–50°C |
| Storage Temp. | -20–70°C | -20–70°C | |
| Humidity | 0–80% RH, Non-condensing | 0–80% RH, Non-condensing | |
| Physical Properties | Housing | Metal | Metal |
| Weight | 0.36 kg (L+R) | ||
| Dimensions (L x W x H) | 10.00 x 7.60 x 2.60 cm (3.94 x 2.99 x 1.02 in) | 10.00 x 7.60 x 2.60 cm (3.94 x 2.99 x 1.02 in) | |
Troubleshooting
The UEH4002A complies with USB 1.1 and USB 2.0 specifications governing the design of USB devices. However, ATEN does not guarantee that all USB devices are compatible with the UEH4002A, as there are a number of different configurations that may impact the operation of USB devices over extended distances.
Operation problems can be due to a variety of causes. The first step in solving them is to make sure that all cables are securely attached and seated completely in their sockets.
The following table provides troubleshooting tips. The topics are arranged in the order in which they should be executed in most situations. If you are unable to resolve the problem after following these instructions, please contact technical support for further assistance.
| Problem Cause Solution | ||
| All LEDs on Local unit are off. | The Local unit is not receiving enough power from the USB port. | 1. Ensure that the USB connection between the local and host computer is properly installed.2. Move the USB connector to another USB port on the host computer. |
| All LEDs on the Remote unit are off. | The Remote unit is not receiving power from the AC adapter. | 1. Ensure that the AC power adapter is properly connected to the Remote unit.2. Check that the AC adapter is connected to a live source of electrical power. Check that the Remote power LED is illuminated. |
| Link LEDs on the Local and Remote units are off. | There is no connection between the Local unit and Remote unit. | 1. Ensure Cat 5 cable is connected between the Local unit and Remote unit. Cat 5 or better cable, UTP with a straight through connector and no crossovers, and 8 connector RJ-45 connectors are used at both ends.2. If the Cat 5 cable is defective, connect a short Cat 5 patch cord between the Local unit and Remote unit to determine if the original Cat 5 cable is defective. |
| Link LED on Local unit is on, Host LED on Local unit is off. | ◆ The host computer is not powered on.◆ The Local unit is not connected to the computer.◆ The computer does not support USB hubs.◆ The UEH4002A is malfunctioning. | 1. Disconnect all USB devices from the Remote unit.2. Disconnect the Local unit from the computer.3. Disconnect the Remote unit from the AC power adapter.4. Reconnect the Local unit to the computer.5. Reconnect the Remote unit to the AC power adapter.6. In the Universal Serial Bus controllers section of Device Manager, check that the UEH4002A is recognized as a “Generic USB Hub”. |
| UEH4002A units were working, but the Host LED on Local/ Remote units started blinking. | The Remote unit is in suspend mode. The operating system may put the UEH4002A in suspend mode when the computer is put into a Suspend/ Standby state or when no USB devices are attached. | 1. Recover/Resume the operating system from Suspend/Standby mode (see your operating system's documentation).2. Attach a USB device to the UEH4002A. |
| All LEDs on both the Local unit and Remote unit are on, but the USB device does not operate correctly or is detected as an “Unknown Device” in the operating system. | ◆ The USB device is malfunctioning.◆ The computer does not recognize the USB device.◆ The application software for the device is not operating.◆ The UEH4002A is malfunctioning. | 1. Disconnect the UEH4002A from the computer.2. Connect the USB device directly to the USB port on the computer.3. If the device does not operate properly, consult the user documentation for the device.4. Update your system BIOS, chipset, or USB Host controller drivers from your System/Motherboard manufacturer’s website.5. If the device operates properly when directly connected to the computer, connect another device (of a different type) to the UEH4002A. Connect the UEH4002A to the computer.6. If the second device does not operate, the UEH4002A may be malfunctioning. Contact technical support for assistance.7. If the second device does operate properly, the first device may not be compatible with the UEH4002A. |
| USB device is attached to Remote USB port but Remote device LED is off. | A USB device must have the appropriate driver installed on the computer operating system. | 1. Install the required USB device driver on the computer operating system prior to attaching the USB device to the Remote unit. Please see your USB device manufacturer’s website for details.2. Consult your USB device documentation and power your USB device with the additional, USB device manufacturer supplied, power supply (if available). |
| USB devices are no longer functioning. | Overcurrent condition has occurred because USB device draws more power than can be supplied per USB specification (500mA). | Power cycle the Remote unit. |
| LED Host and LINK LEDs on Local/Remote units blink intermittently. | Firmware mismatch between the Local and Remote. | 1. Use a different Local/Remote pair which have the same firmware revision.2. Upgrade the Local/Remote firmware, contact technical support for assistance. |
Limited Hardware Warranty
ATEN warrants its hardware in the country of purchase against flaws in materials and workmanship for a Warranty Period of two [2] years (warranty period may vary in certain regions/countries) commencing on the date of original purchase. This warranty period includes the LCD panel of ATEN LCD KVM switches. Select products are warranted for an additional year (see A+ Warranty for further details). Cables and accessories are not covered by the Standard Warranty.
What is covered by the Limited Hardware Warranty
ATEN will provide a repair service, without charge, during the Warranty Period. If a product is defective, ATEN will, at its discretion, have the option to (1) repair said product with new or repaired components, or (2) replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product. Replaced products assume the warranty of the original product for the remaining period or a period of 90 days, whichever is longer. When the products or components are replaced, the replacing articles shall become customer property and the replaced articles shall become the property of ATEN.
To learn more about our warranty policies, please visit our website:
http://www.aten.com/global/en/legal/policies/warranty-policy/
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- KCC Statement
- User Information
- Online Registration
- Telephone Support
- User Notice
- Package Contents
- Contents
- Introduction
- Hardware Setup
- Appendix
- About this Manual
- Conventions
- Product Information
- Chapter 1
- Introduction
- Overview
- Features
- Requirements
- NOTE:
- Operating Systems
- Components
- Chapter 2
- Hardware Setup
- Cable Connection
- Checking the Installation
- Safety Instructions
- Technical Support
- International
- Specifications
- Troubleshooting
- Limited Hardware Warranty
- What is covered by the Limited Hardware Warranty
Brand : ATEN
Model : UEH4002A
Category : AV Switch