PTZ-N3A204I-D - Security Camera HiWatch - Free user manual and instructions

Product Type	PTZ Security Camera
Brand	HiWatch
Model	PTZ-N3A204I-D
Image Sensor	1/2.8" Progressive Scan CMOS
Resolution	2 MP (1920 x 1080)
Minimum Illumination	Color: 0.05 Lux; B/W: 0.01 Lux
IR Distance	Up to 100 m
Pan Range	360° endless
Tilt Range	-15° to 90°
Zoom	4x optical zoom
Day/Night Function	ICR auto switch
Network Interface	1 x RJ45 10/100M Ethernet
Power Supply	12V DC or PoE (802.3af)
Power Consumption	≤12W (with IR)
Dimensions (Φ × H)	155 mm × 210 mm
Weight	Approx. 1.2 kg
Ingress Protection	IP66
Operating Temperature	-30°C to 60°C
Main Functions	Motion detection, tampering alarm, auto tracking, preset positions, privacy masking, micro SD card slot (up to 256GB)
Maintenance & Cleaning	Clean lens with soft dry cloth; avoid water directly; check cable connections monthly
Safety Warnings	Install by qualified personnel; use certified power adapter; avoid exposure to extreme conditions
Spare Parts & Repairability	Contact HiWatch support; use only authorized replacement parts

Frequently Asked Questions - PTZ-N3A204I-D HiWatch

How do I reset the camera to factory defaults?

Press and hold the reset button (located near the Ethernet port) for 10 seconds using a paperclip. The camera will reboot and restore factory settings.

Can I power the camera using PoE?

Yes, the PTZ-N3A204I-D supports PoE (802.3af) for both power and data transmission, simplifying installation.

What is the maximum microSD card capacity supported?

The camera supports microSD cards up to 256GB. Ensure the card is formatted to FAT32 before use.

How do I set up preset positions?

Use the PTZ control in the web interface or NVR to move the camera to the desired position, then click 'Set Preset' and assign a number. Recall presets quickly.

Is the camera suitable for outdoor use?

Yes, it has an IP66 rating, making it weather-resistant against rain and dust. Operating temperature range is -30°C to 60°C.

How do I enable motion detection?

Via the web interface: go to 'Events' > 'Motion Detection', draw detection areas, adjust sensitivity, and set triggers for recording or alarm output.

What should I do if the camera is not connecting?

Check Ethernet cable connection, ensure PoE or 12V DC power is supplied, and verify the camera's IP address is accessible (use SADP tool from HiWatch).

Can I control the camera with a smartphone?

Yes, download the HiWatch App (iOS/Android), add the camera by scanning its QR code or entering the device ID, and enjoy remote PTZ control and live view.

How do I clean the camera lens?

Use a soft, lint-free cloth slightly dampened with lens cleaning fluid. Gently wipe the lens in a circular motion. Avoid touching the lens with fingers.

Does the camera support audio?

Yes, it has a built-in microphone and speaker, allowing two-way audio communication. Adjust audio settings in the web interface.

USER MANUAL PTZ-N3A204I-D HiWatch

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C

C1

C2

Line drawing of a camera with labeled parts (no text or symbols present)

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C3

Technical line drawing of a mechanical component with multiple bullet points and internal features (no text or symbols)

C4

graph LR
    A["Front-mounted device"] --> B["Internal component with mounting holes"]
    B --> C["After installation of the rear-mounted device"]

C5

Technical line drawing of a device with labeled parts, showing internal components and a numbered annotation (4)

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D

1

Diagram showing two mechanical components with arrows indicating assembly or transformation (no text or symbols present)

Diagram showing three stages of a cable or connector assembly, with arrows indicating direction (no text or symbols present)

2

Three-step illustration showing a cable being twisted, with arrows indicating the process (no text or symbols present)

E

graph TD
    A["① OUT (n)"] --> B["③ GND OUT 30 VDC 1A"]
    B --> C["④ (10A 250VAC)"]
    C --> D["~220VAC L N"]

English

Product appearance is for reference only and may differ

Cable Description (Page 1 – A)

Notes:

The cables vary depending on different camera models.

1. Power Cord: Supports 12 VDC power supply.
2. Video Cable: Connect BNC Cable to test the video output.
3. RS-485
4. Alarm Cable: Connect terminal ALARM-IN with GND interface, and connect terminal ALARM-OUT with ALARM-COM interface.
5. Audio Cable: Connect terminal AUDIO-IN with GND interface.
6. Network Cable: Connect the network interface with network cable.

Install the Memory Card (Page 1 – B) Install the Camera (Page 2 – C)

C1. Pull the bracket ① out from the side of the camera, and unclench the decorative cover ②.
C2. Route the cables through the wall (and the hole in the bracket) or on the wall surface (and through the cable slot ③).
C3. Fix the bracket to the wall with four PA4×25 screws (supplied).
C4. Fix the camera to the bracket.
C5. Connect the cables, put them in the back box ④, and close the decorative cover.

Waterproof for Outdoor Installation (Page 4 – D)

1. Install network cable waterproof jacket.
2. Use supplied waterproof tape to protect cable connectors and unused cables.

Alarm Output (Page 5 – E)

① Relay output
② DC load
③ Power supply
④ JQC-3FG Relay

Protective Measures for Outdoor Installation (Page 5 – F1)

Activate and Access Network Camera (Page 5 – F2)

© 2020 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.

About this Manual

The Manual includes instructions for using and managing the Product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version of this Manual at the Hikvision website (https://www.hikvision.com/). Please use this Manual with the guidance and assistance of professionals trained in supporting the Product.

Trademarks

HIKVISION and other

Hikvision's trademarks and logos are the properties of Hikvision in various jurisdictions.

Other trademarks and logos mentioned are the properties of their respective owners.

DISCLAIMER

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED "AS IS" AND "WITH ALL FAULTS AND ERRORS". HIKVISION MAKES NO WARRANTIES, EXPRESS

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OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS. YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.

YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS. YOU SHALL

NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS.

Regulatory Information FCC Information

Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

FCC compliance: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

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—Reorient or relocate the receiving antenna.

—Increase the separation between the equipment and receiver.

—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

—Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

EU Conformity Statement

This product and - if applicable - the supplied accessories too are

marked with "CE" and comply therefore with the applicable harmonized European standards listed under the Low Voltage Directive 2014/35/EU, the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU, and RE Directive 2014/53/EU.

2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste

in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or

dispose of it at designated collection points. For more information, please see: www.recyclethis.info.

2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information, please see: www.recyclethis.info.

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (B)/NMB-3(B) standards requirements.

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

(1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Class B: This device is intended for mainly home use (Class B) and may be used in all areas.

Laws and Regulations

The device should be used in compliance with local laws, electrical safety regulations, and fire prevention regulations.

Electrical Safety

CAUTION: To reduce the risk of fire, replace only with the same type and rating of fuse.

Battery

This equipment is not suitable for use in locations where children are likely to be present.

CAUTION: Risk of explosion if the battery is replaced by an incorrect type.

Improper replacement of the battery with an incorrect type may defeat a safeguard (for example, in the case of some lithium battery types).

Do not dispose of the battery into fire or a hot oven, or mechanically crush or cut the battery, which may result in an explosion.

Do not leave the battery in an extremely high temperature surrounding environment, which may result in an explosion or the leakage of flammable liquid or gas.

Do not subject the battery to extremely low air pressure, which may result in an explosion or the leakage of flammable liquid or gas.

Dispose of used batteries according to the instructions.

Cautions

Fire Prevention

No naked flame sources, such as lighted candles, should be placed on the equipment.

The serial port of the equipment is used for debugging only.

Hot Surface

CAUTION: Hot parts! Burned fingers

when handling the parts.

This sticker is to

indicate that the marked item can be hot and should not be touched without taking care. Wait one-half hour after switching off before handling parts.

The device with this sticker is intended for installation in a restricted access location. Access can only be gained by service persons or

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by users who have been instructed about the reasons for the restrictions applied to the location and about any precautions that shall be taken.

Installation

Install the equipment according to the instructions in this manual.

To prevent injury, this equipment must be securely attached to the ceiling/wall in accordance with the installation instructions.

Be sure that there is enough space to install the device and accessories.

Make sure that the wall is strong enough to withstand at least 8 times the weight of the device and the mount.

Make sure that the power has been disconnected before you wire, install, or disassemble the device.

Transportation

Keep the device in original or similar packaging while transporting it.

Do not drop the product or subject it to physical shock.

Power Supply

The power source should meet limited power source or PS2 requirements according to IEC 60950-1 or IEC 62368-1 standard. Refer to the device label for the standard power supply. Please make sure your power supply matches with your device.

Use a power adapter provided by qualified manufacturers. It is recommended to provide an independent power adapter for each device as adapter overload may cause over-heating or a fire hazard.

System Security

Please understand that you have the responsibility to configure all the passwords and other security settings about the device, and keep your user name and password.

Maintenance

If the product does not work properly, please contact your dealer or the nearest service center. We shall not assume any responsibility for problems caused by unauthorized repair or maintenance.

A few device components (e.g., electrolytic capacitor) require regular replacement. The average lifespan varies, so periodic checking is recommended. Contact your dealer for details.

Cleaning

Please use a soft and dry cloth to clean the interior and exterior surfaces. Do not use alkaline detergents.

Using Environment

When any laser equipment is in use, make sure that the device lens is not exposed to the laser beam, or it may burn out.

Do not aim the lens at the sun or any other bright light.

To avoid heat accumulation, good ventilation is required for a proper operating environment.

DO NOT expose the device to extremely hot, cold, dusty, corrosive, saline-alkali, or damp environments. For temperature and humidity requirements, see device specification.

DO NOT expose the device to high electromagnetic radiation.

Illuminator

Make sure that there is no reflective surface too close to the device lens. The light from the device may reflect back into the lens causing reflection. The beam of the light at the distance of 200 mm is classified as Risk Group 1 (RG1). Possible hazardous optical radiation emitted from this product. DO NOT stare at operating light source. May be harmful to the eyes.

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If appropriate shielding or eye protection is not available, turn on the light only at a safe distance or in the area that is not directly exposed to the light when installing or maintaining the device.

Emergency

If smoke, odor, or noise arises from the device, immediately turn off the power, unplug the power cable, and contact the service center.

Time Synchronization

Set up device time manually for the first time access if the local time is not synchronized with that of the network. Visit the device via web browser/client software and go to time settings interface.

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