ECS SAFETY - ASCOM - Notice d'utilisation et mode d'emploi gratuit
Retrouvez gratuitement la notice de l'appareil ECS SAFETY ASCOM au format PDF.
| Type d'appareil | Téléphone d'urgence |
| Fonction principale | Gestion des appels d'urgence |
| Système | Gestion des appels d'urgence ECS |
| Utilisation | Sécurité publique |
| Marque | Non précisé |
| Modèle | Non précisé |
| Touches spéciales | Mémoire, Rappel |
| Type d'appel | Appels d'urgence (112) |
| Interface utilisateur | Clavier à touches |
| Affichage | Non précisé |
| Connectivité | Non précisé |
| Alimentation | Non précisé |
| Dimensions | Non précisé |
| Poids | Non précisé |
| Langues supportées | Non précisé |
| Utilisation recommandée | Situations d'urgence |
FOIRE AUX QUESTIONS - ECS SAFETY ASCOM
Questions des utilisateurs sur ECS SAFETY ASCOM
0 question sur cet appareil. Repondez a celles que vous connaissez ou posez la votre.
Poser une nouvelle question sur cet appareil
Téléchargez la notice de votre au format PDF gratuitement ! Retrouvez votre notice ECS SAFETY - ASCOM et reprennez votre appareil électronique en main. Sur cette page sont publiés tous les documents nécessaires à l'utilisation de votre appareil ECS SAFETY de la marque ASCOM.
MODE D'EMPLOI ECS SAFETY ASCOM
PUBLIC SAFETY
ECS safety
EMERGENCY CALL MANAGEMENT SYSTEM FROM ASCOM
ECS safety is the solution against the confusion of different devices.
The ECS safety emergency call management system combines all voice systems on a single platform and allows a user-friendly handling with an uniform graphical user interface.
The ECS safety emergency call management system connects incoming emergency calls (such as emergency call numbers from the public network, emergency call stations, radio systems, in-house telephone systems, intercom system and other communication systems) with the workstations operated by the relevant security organisation.
With the clear, uncluttered user interface of the ECS safety workstations the operator has complete control of even exceptional emergency situations.
ECS safety is based on modern Voice over IP (VoIP) technology and provider connections to analogue, digital (ISDN, GSM) communication networks and radio systems.
This allows you to handle voice and data services on new or existing installations with one and the same VoIP communication network.
GUI examples:
Bottom right: Interface with call connections and incoming call
Middle: Short-term recording
Top left: Phone book
Safeguarded Investments
The system's cost-effectiveness is maximised by the consistent use of standards such as the choice of components and protocols.
ECS safety allows systems to be adapted at any time to changes in requirements, in keeping with users' specific needs.
The system can be expanded step by step. With its multitude of connection and integration possibilities ECS safety protects the original investments made in the previous installations and peripherals.
Integrated into Command and Control System
Clients of ECS safety can be integrated into a command and control system.
Standard System Services
ECS safety supports a multitude of telephony services such as call forwarding, hold and brokering, conference connections, radial, call list management, abbreviated dis- alling keys, caller identification (CLIP), group connections, automatic forwarding, call prioritisation, voice recording, to mention but a few.
Key advantages at a glance
- Increased efficiency and reduced stress through intuitive, user-friendly operation
- Compatibility with all conventional telecommunication networks
- Prompt integration of innovations
- Safeguarded investment through the use of forward-looking technology with interfaces to conventional, existing solutions
- Scalable, from small systems to nationwide systems
- Integratable into higher-order systems
- Cost-effective to implement thanks to the use of standard components and protocols
Dispatcher Station
ECS safety provides a versatile user interface adapted to the user's need. Whatever the situation, the optimum GUI is generated by assigning user rights and predefined roles.
With the web-based Configuration Manager, add-ons and adjustments can be made at any time.
Radio Dispatching
An ECS safety workstation can be expanded into an adequate radio dispatcher workstation. Each telephone or radio set connected is able to communicate with any other communication set.
ECS safety implements relevant media-specific properties such as push-to-talk criterion and functional addressing.
The Operator Terminal
The operator terminal corresponds to an IP phone terminal with enhanced functions. It provides clear, uncluttered and intuitive handling of incoming calls, with GUI representation of queues and call priorities.
The terminal supports a various number of call and dial functions. The user interface displays a wide array of information such as text, tables, graphics and symbols. Each important status is visualised. Voice connections to call stations are established by clicking the station symbols.
Provision is made for automated speaker announcements, for internal and external calls, patching in information via FM radio, and selecting different displays of key areas.
Priority Queuing for Incoming Calls
ECS safety places incoming calls in a queue. Calls with a high priority are placed at the front of the queue. Incoming emergency calls are prioritised and can, if required, be made to interrupt lower-priority calls.
Call Data Logging
ECS safety records and archives all call data (Call Detail Records).
Call Recording
ECS safety provides a fully integrated short-term recording feature for workstation recording.
For long-term recording an interface is available for external voice recording systems.
Electronic Phone Book
A system-wide electronic phone book (local or online) provides operator support with search functions and direct dial options.
As an OPERATOR of an emergency call centre, you will certainly appreciate the fact that ECS safety is able to safeguard the investments you have made in the past in installations and peripherals with its flexibility of connection and integration possibilities.
The user interface tailored specifically to your requirements and the GUI display of queues and call priorities will help you, as the operator, to process each case efficiently and intuitively.
Technical Data
Server
An HP server with SCSI RAID 1 is used as the standard server. A different model can also be used if required.
- OS: Linux
- DB: Oracle or MySQL
- Redundant power supply
Redundant hard disk
Operator workstations (SOT):
- IP Client and HTML Client
Available as an all-in-one PC with touchscreen - or on a standard PC with mouse and keyboard
Interfaces:
Telephony (analogue, ISDN, GSM, PBX)
- ISDN telephony via BRI/PRI (DSS1 / QSIG protocol)
Voice-over-IP (VoIP)
- Analogue radio (70cm / 2m / 4m band)
- Polycom CH (in preparation)
- TETRA BOS 5.3 / 6.0 (in preparation)
- Digital I/Os (optional)
- Data interface to Command and Control system (optional)
Voice recording for external equipment (PCM 30)
Video: webcam integration
*) In preparation
Ascom (Switzerland) Ltd.
Belpstrasse 37
CH-3000 Bern 14 | Switzerland
Phone +41 31 999 21 11 | Fax +41 31 999 16 82
teleaction@ascom.ch
Ascom Austria Ges.mbH
Lemböckgasse 49
A-1230 Wien | Austria
Phone +43 1 811 77-0 | Fax +43 1 811 77-10
info@ascom.at
Ascom Deutschland GmbH
Edisonstrasse 11 -13
D-60388 Frankfurt am Main | Germany
Phone +49 6109 738 584 | Fax +49 6109 738 333
info@ascom.de
Ascom (Finland) Oy
Ensimmäinen Sayu
FIN-01510 Vantaa | Finland
Phone +358 9 825 901 | Fax +358 9 8259 0209
Ascom (CZ) s.r.o.
Zemské pravo 1199/5
CZ-102 00 Praha 10 | Czech Republic
Phone +420 267 219 518 | Fax +420 267 219 511
info@ascom.cz
Ascom Poland SP.z o.o.
ul. Farbiarska 71 A
PL-02-862 Warszawa | Poland
Phone +48 22 54 42 200 | Fax +48 22 54 42 205
ascom@ascom.com.pl