Q: How to set the temperature of the Swimspa CRETA?

Depending on the type of control panel: With the TP600 panel (Up/Down buttons): Press the temperature button up or down. The screen will display the temperature flashing. Continue to press the button in the desired direction to increase or decrease the temperature. If you hold the button down, the temperature will continue to change until you release it. When the display stops flashing, the setting is confirmed and the spa will start heating to the target temperature. With the touch panel : The interface offers two independent temperature ranges: the high range (H) and the low range (L). Use the + and - symbols to adjust the target temperature within the selected range. Each range keeps its own temperature: when you select a range, the spa heats to the stored temperature for that range. Allowed temperature ranges: The high range (H) can be set between 27°C and 40°C (80°F to 104°F). The low range (L) can be set between 10°C and 37°C (50°F to 99°F). Anti-freeze protection is automatic in both ranges and activates if the temperature drops below 6.7°C. Initial heating: During the first filling, if the water is cold, expect about 24 hours to reach 38°C. Never fill the spa with hot water (over 35°C), as this could trigger the safety thermostat and damage the temperature sensors and connections. Recommended temperatures and safety: For adults without health issues, temperatures between 37°C and 40°C are considered safe. Lower temperatures are recommended for most people and children. The spa water should never exceed 40°C. Prolonged contact with very hot water can cause hyperthermia: do not exceed 15 minutes of continuous bathing.

Question 1

How to unlock the control panel of the Equilibre E spa?

Accepted Answer

Unlocking the control panel

The ASTRALPOOL Equilibre E spa has a locking system to protect the settings. To unlock the panel:

Locate the padlock icon that appears at the top of the touchscreen
Press this icon to access the lock screen
Press the word “Lock” and hold it for more than 5 seconds
The text and icon will change to indicate the state change (unlocked)

Two types of locking: The spa can lock either a specific setting or the entire control panel. When the panel is fully locked, only system information and lock settings remain accessible.

Important note: If an alert appears while the panel is locked, you must first access the unlock screen before you can close it.

Question 2

How to unlock or defrost the control panel of the Emotion E spa?

Accepted Answer

To unlock the control panel of your ASTRALPOOL Emotion E spa:

Locate the padlock symbol on the control screen
Press the symbol or the corresponding text on the screen
Hold down the text "Lock" for more than 5 seconds
The icon and text will change, indicating that the panel is now unlocked

This procedure applies to the locking of the touch control panel or buttons. If the spa does not respond to the unlocking, check that the device is properly powered and that the electrical connections are in place.

Question 3

How to contact ASTRALPOOL technical support for the Swimspa CRETA?

Accepted Answer

ASTRALPOOL offers several channels to contact its technical support regarding your Swimspa CRETA. The choice of contact method depends on your location and the urgency of your request.

By phone (France)

Head office: 01 69 79 02 97 (Chilly-Mazarin)
Support centers: 04 99 51 28 60 or 04 11 71 60 50
Hours: Monday-Friday 9am-12pm and 2pm-5pm, Saturday 9am-1pm

By internet: Use the contact form available at astralpool.com/fr/support/nous-contacter. This option is useful if you prefer a written request or if you are not available during phone hours.

Through your authorized dealer: The Swimspa CRETA manual recommends primarily contacting your authorized dealer or distributor. They have direct knowledge of your installation and can often resolve the issue more quickly. Check your invoice or purchase documentation for their contact details.

Before contacting support, prepare this information to expedite processing: the serial number of your Swimspa CRETA, the purchase date, a precise description of the problem encountered, and the error message displayed on the TP600 control panel (if any). Also, ensure that the device is properly powered and that the control panel lights up normally.

Question 4

How to program a time slot with a temperature of 35°C on the Swimspa CRETA?

Accepted Answer

The Swimspa CRETA allows you to manage heating schedules through two complementary modes:

Option 1 - REST Mode (recommended)

The REST mode heats the water only during the programmed filtration cycles. To program 12pm-3pm at 35°C:

Select Cycle 1 or activate Cycle 2
Set the start time to 12pm
Set the duration to 3 hours (180 minutes, in increments of 15 minutes)
Set the target temperature to 35°C (press the temperature up/down button)

The manual specifies that you can adjust the start time and duration in 15-minute increments.

Option 2 - READY Mode

The READY mode maintains a constant temperature with polling every 30 minutes. You can program the temperature to 35°C and activate it manually during your time slot (12pm-3pm).

Location of settings: Refer to your TP600 panel (physical buttons) or touch panel (LED screen) depending on your equipment. The programming settings can be found in the cycle configuration menus.

Question 5

How to program a time slot with a temperature of 35°C on the Swimspa CRETA?

Accepted Answer

The Swimspa CRETA allows you to manage heating schedules through two complementary modes:

Option 1 - REST Mode (recommended)

The REST mode heats the water only during the programmed filtration cycles. To program 12pm-3pm at 35°C:

Select Cycle 1 or activate Cycle 2
Set the start time to 12pm
Set the duration to 3 hours (180 minutes, in 15-minute increments)
Set the target temperature to 35°C (press the temperature increase/decrease button)

The manual specifies that you can adjust the start time and duration in 15-minute increments.

Option 2 - READY Mode

The READY mode maintains a constant temperature with polling every 30 minutes. You can set the temperature to 35°C and activate it manually during your time slot (12pm-3pm).

Location of settings: Refer to your TP600 panel (physical buttons) or touch panel (LED screen) depending on your equipment. The programming settings can be found in the cycle configuration menus.

Question 6

How to set the temperature of the Swimspa CRETA?

Accepted Answer

Depending on the type of control panel:

With the TP600 panel (Up/Down buttons): Press the temperature button up or down. The screen will display the temperature flashing. Continue to press the button in the desired direction to increase or decrease the temperature. If you hold the button down, the temperature will continue to change until you release it. When the display stops flashing, the setting is confirmed and the spa will start heating to the target temperature.

With the touch panel: The interface offers two independent temperature ranges: the high range (H) and the low range (L). Use the + and - symbols to adjust the target temperature within the selected range. Each range keeps its own temperature: when you select a range, the spa heats to the stored temperature for that range.

Allowed temperature ranges: The high range (H) can be set between 27°C and 40°C (80°F to 104°F). The low range (L) can be set between 10°C and 37°C (50°F to 99°F). Anti-freeze protection is automatic in both ranges and activates if the temperature drops below 6.7°C.

Initial heating: During the first filling, if the water is cold, expect about 24 hours to reach 38°C. Never fill the spa with hot water (over 35°C), as this could trigger the safety thermostat and damage the temperature sensors and connections.

Recommended temperatures and safety: For adults without health issues, temperatures between 37°C and 40°C are considered safe. Lower temperatures are recommended for most people and children. The spa water should never exceed 40°C. Prolonged contact with very hot water can cause hyperthermia: do not exceed 15 minutes of continuous bathing.

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