Question 1

Is the HEALLUX TAO radiator an inertia radiator?

Accepted Answer

The HEALLUX TAO electric radiator (models EPC07-10R, EPC07-15R, and EPC07-20R) is not specifically designed as an inertia radiator.

An inertia radiator works by storing heat in a refractory material (such as cast iron, ceramic, or stone) that then diffuses a gentle and uniform heat even after the device is turned off. This allows for better temperature regulation and prolonged thermal comfort.

The HEALLUX TAO model is rather a direct heating electric radiator, using a resistance to quickly heat the surrounding air. It does not have the thermal accumulation system characteristic of inertia radiators.

In summary, the HEALLUX TAO does not benefit from inertia technology; it heats quickly but does not diffuse heat for an extended period after being turned off.

Question 2

What are the dimensions of the HEALLUX electric radiator model EPC07-15R?

Accepted Answer

The HEALLUX electric radiator model EPC07-15R, with a power of 1500W, has the following dimensions:

Height: 60 cm
Width: 45 cm
Depth: 8 cm

These dimensions allow for easy installation and good integration into your heating space. Make sure to have enough space for optimal ventilation around the radiator.

Question 3

Why does my HEALLUX TAO electric radiator stop after a few minutes and blow cold air?

Accepted Answer

If your HEALLUX TAO electric radiator stops after a few minutes of operation and starts blowing cold air, several causes may explain this behavior:

1. Thermostat operation

The radiator is equipped with a thermostat that regulates the temperature. When the ambient temperature reaches the set value, the device stops heating and may continue to blow air to distribute residual heat. This can give the impression that it is blowing cold air.

2. Overheating protection

To avoid any risk, the radiator has a thermal safety feature that stops the heating element in case of overheating. If this protection is triggered, the fan may continue to operate to cool the device, which explains the blowing of cold air.

3. Set temperature too low

If the thermostat is set to a temperature close to or lower than that of the room, the radiator will not heat for long and will stop quickly.

4. Technical or electrical issues

A faulty outlet or poor connection can cause unexpected stops.
A clogged filter or grille can lead to overheating and automatic shutdown.
An internal malfunction requires technical intervention.

What to do?

Check that the thermostat is set to a temperature higher than that of the room.
Ensure that the radiator is properly plugged into a functional outlet.
Clean the filters and grilles to avoid any blockage.
Let the device cool down before turning it back on if you suspect overheating.
If the problem persists, contact HEALLUX customer service for specialized assistance.

Question 4

Why does my HEALLUX TAO electric radiator turn on but not heat?

Accepted Answer

If your HEALLUX TAO electric radiator (models EPC07-10R, EPC07-15R or EPC07-20R) turns on but does not heat, the problem often comes from an incorrect setting. Here are the points to check as a priority.

First, check your thermostat. Press the power button to display the screen. In Comfort mode (the default mode), set the temperature between 5°C and 35°C using the + and - buttons. If the thermostat is set to a temperature lower than that of your room, the radiator will not activate heating. You need to set a temperature higher than the ambient temperature for the heating to work.

Check that you are not in an unsuitable Eco mode. In Eco mode, the temperature is limited to 3.5°C lower than in Comfort mode. In Frost Protection mode, the radiator is locked at 7°C, which is not sufficient to heat an occupied room. Use the mode selection button to switch to Comfort mode.

Check that the 'open window' function is not activated. This function automatically stops the radiator if the temperature drops by 2°C in less than 2 minutes (for example, if you open a window). The screen displays a flashing window logo. Press the dedicated button to disable this function.

Observe the display and indicators. During heating, an icon should appear on the screen. If no symbol appears after a few seconds, the radiator is not heating. Also note that the screen locks after 1 minute of inactivity; press the + and - buttons together to unlock it.

Clean the ventilation grilles. Dust accumulated on the grilles can reduce heating efficiency or block the circulation of warm air. First, unplug the device, let it cool down, then gently clean with a dry or damp cloth. Do not pour water inside and do not use chemical detergents.

Check the power supply and the socket. Ensure that the radiator is firmly plugged into a functional 230V-50Hz socket. Test the socket with another device to confirm that it is delivering power. If the socket is faulty, the radiator will not be able to operate.

If after all these checks the radiator still does not heat, the problem may be electrical or mechanical (thermal protection activated, faulty heating element). In this case, contact HEALLUX customer service or return the product to your point of sale within the 2-year warranty period.

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