Why is my LG GC-389SQF freezer not freezing?

Q: Why is my LG GC-389SQF freezer not freezing?

Checks to perform 1. Temperature control: The control located at the top of the unit must be set to one of the 5 temperature positions. A setting of 0 or in the off position prevents freezing. Check that the selector shows at least one illuminated position. 2. Appliance environment: Your freezer should be placed away from a heat source (radiator, oven, sunlight) and clear of the back wall to allow for air circulation. Ensure it is not pressed against the wall. 3. Internal obstructions: Packaging or food should not block the internal air duct. Check that nothing is obstructing the circulation of cold air inside the freezer. 4. Frequent openings: Regularly or long opening of the door reduces freezing capacity. Limit openings to the strict necessary. If the problem persists If after checking the freezer still does not freeze, this may indicate a temperature sensor issue (error code E1). In this case, LG technical support should be contacted for diagnosis and repair.

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Checks to perform

1. Temperature control: The control located at the top of the unit must be set to one of the 5 temperature positions. A setting of 0 or in the off position prevents freezing. Check that the selector shows at least one illuminated position.

2. Appliance environment: Your freezer should be placed away from a heat source (radiator, oven, sunlight) and clear of the back wall to allow for air circulation. Ensure it is not pressed against the wall.

3. Internal obstructions: Packaging or food should not block the internal air duct. Check that nothing is obstructing the circulation of cold air inside the freezer.

4. Frequent openings: Regularly or long opening of the door reduces freezing capacity. Limit openings to the strict necessary.

If the problem persists

If after checking the freezer still does not freeze, this may indicate a temperature sensor issue (error code E1). In this case, LG technical support should be contacted for diagnosis and repair.

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