Q: What is the power consumption in watts of this barbecue?

The Napoleon Prestige 500 RSIB is a barbecue powered by propane gas or natural gas . Therefore, it does not consume electricity for the cooking itself. However, the electrical components of the barbecue (display screen and JETFIRE instant ignition system) are powered by: Batteries installed in the ACCU-PROBE compartment Or a USB Type C adapter (5V - 1A) for direct power supply The manual does not specify the exact power consumption in watts of these components. The notice recommends removing the batteries if you are using direct USB power supply to avoid corrosion and prolong their lifespan. If you need more precise electrical specifications for these accessories, we recommend contacting Napoleon customer service.

Question 1

Why do my burners go out when I turn on a second burner on my Napoleon Freestyle 365?

Accepted Answer

If both burners go out when you turn on a second one, the problem usually stems from a gas flow insufficiency or an ignition issue when starting them simultaneously.

Here’s what to do:

Check the pressure of your propane tank. The Freestyle 365 requires a pressure of 11 inches of water column (0.39 Psi). A partially empty tank cannot supply the three main burners (3 × 11,000 BTU/h) plus the side burner (9,000 BTU/h).
Light the burners one at a time. Push and slowly turn the knob of the first burner counterclockwise until it ignites, wait 30 seconds, then light the next one. This allows the gas valve to stabilize.
Clean the Jetfire electronic igniter. A buildup of residue can weaken the spark. Gently clean the Jetfire outlet with a soft brush.
Ensure the main gas valve is fully open. It should be aligned with the supply line.

If the problem persists after these checks, it may be a pressure regulator or air shutter adjustment issue, which requires the intervention of a certified installer for the Freestyle 365.

Question 2

What is the power consumption in watts of this barbecue?

Accepted Answer

The Napoleon Prestige 500 RSIB is a barbecue powered by propane gas or natural gas. Therefore, it does not consume electricity for the cooking itself.

However, the electrical components of the barbecue (display screen and JETFIRE instant ignition system) are powered by:

Batteries installed in the ACCU-PROBE compartment
Or a USB Type C adapter (5V - 1A) for direct power supply

The manual does not specify the exact power consumption in watts of these components. The notice recommends removing the batteries if you are using direct USB power supply to avoid corrosion and prolong their lifespan.

If you need more precise electrical specifications for these accessories, we recommend contacting Napoleon customer service.

Question 3

First use of the Napoleon Freestyle 365: hood open or closed?

Accepted Answer

When starting your Napoleon Freestyle 365 for the first time, the hood must remain OPEN during ignition.

Before any use, you must perform an initial "burn-off" to prepare your barbecue:

Remove the warming rack
Run the 3 main burners at maximum power for 30 minutes

To light the burners:

Push and slowly turn the knob counterclockwise to the HIGH position
Continue pressing until ignition (the JETFIRE™ electronic system will activate)
Wait about 5 seconds for the pilot light to ignite
The hood must remain open during this operation

Once the burners are lit and stable, you can then close the hood for the preheating phase: run all burners at high temperature for about 10 minutes before using your barbecue for the first cook.

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