Why does my NAD M50 player disconnect from the BluOS app during playback and how can I resolve this issue?

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Accepted Answer

If your NAD M50 network music player disconnects from the BluOS app during playback, it may be due to several causes related to the network connection or software. Here are some tips to identify and resolve this issue:

1. Check the network connection

Make sure the NAD M50 is properly connected to your Wi-Fi or Ethernet network.
Test the stability of your network by using another device connected to the same network.
Prefer a wired Ethernet connection if possible, for better stability.

2. Restart the device

Turn off and then turn on your NAD M50 to eliminate any potential temporary malfunction.

3. Update the firmware and the BluOS app

Check that the firmware of the NAD M50 is up to date, as updates often fix connectivity-related bugs.
Also, ensure that the BluOS app installed on your smartphone or tablet is the latest version available.

4. Reset network settings

If the problem persists, consider resetting the network settings of the NAD M50 to start with a clean configuration. This operation can resolve conflicts or connection errors.

5. Avoid interference

Check that the player and the router are not placed near devices that may create Wi-Fi interference (microwaves, other routers, cordless phones).

6. Technical support

If none of these solutions resolve the issue, contact NAD technical support for a more in-depth diagnosis.

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