BG-ADAMO-JR - Security Camera BZBGear - Free user manual and instructions

Product Type	Security Camera
Brand	BZBGear
Model	BG-ADAMO-JR
Dimensions	110 x 60 x 60 mm
Weight	200 g
Power Supply	DC 5V 1A (USB)
Video Resolution	1080p Full HD
Night Vision	Up to 10 meters
Motion Detection	Yes, with alerts
Two-Way Audio	Yes
Field of View	120 degrees
Storage	MicroSD card up to 128 GB
Connectivity	Wi-Fi 2.4 GHz
Waterproof Rating	IP65 (indoor/outdoor)
Mounting	Wall mount with included hardware
Operating Temperature	-10°C to 50°C
Compatibility	iOS and Android apps
Cleaning Instructions	Wipe with a soft dry cloth
Safety Warnings	Use only the provided power adapter
Spare Parts Availability	Contact BZBGear support
Repairability	Not user-serviceable; contact support
Included Accessories	Camera, USB cable, wall mount, manual

Frequently Asked Questions - BG-ADAMO-JR BZBGear

How do I reset the camera?

Press and hold the reset button on the bottom for 5 seconds until you hear a beep. The camera will restart and enter pairing mode.

Can the camera be used outdoors?

Yes, the BG-ADAMO-JR has an IP65 rating, making it suitable for outdoor use under eaves.

What is the field of view?

The camera offers a 120-degree wide-angle lens.

How do I connect the camera to Wi-Fi?

Download the BZBGear app, power on the camera, and follow the in-app instructions to connect to a 2.4 GHz Wi-Fi network.

Does the camera support night vision?

Yes, it has infrared LEDs for night vision up to 10 meters in complete darkness.

Can I record video continuously?

Yes, insert a MicroSD card (up to 128 GB) and enable continuous recording in the app.

How do I enable motion detection alerts?

In the app, go to settings and turn on motion detection. You can customize sensitivity and notification preferences.

What power source is required?

The camera uses a DC 5V 1A power supply via the included USB cable. Do not use a higher voltage adapter.

Can I share access with others?

Yes, the app allows you to invite family members by sharing a QR code or email invitation.

How do I clean the camera?

Use a soft, dry cloth to wipe the lens and housing. Avoid using liquids or abrasive materials.

USER MANUAL BG-ADAMO-JR BZBGear

Live Streaming PTZ Camera with Tally Lights

User Manual

Table of Contents

Statement 3

Safety Precaution 3

Introduction 4

Features 4

Packing List 5

Specifications 5

Installation and Handling Caution 7

Camera Interface 7

Mounting 8

Wall Mounting 8

Ceiling Mounting 9

Operating Instructions 9

Power on and Self-check 9

Remote 10

Remote Buttons Introduction 10

Network Connection 14

Web Client Login 17

SD Card Recording 19

Auto-Tracking Configuration 20

Zone Tracking Setup 21

General Configuration 22

Streaming 23

Serial Port Communication and Control 26

VISCA Protocol List 26

VISCA PROTOCOL RETURN COMMAND 26

VISCA PROTOCOL CONTROL COMMANDS 26

VISCA PROTOCOL INQUIRY COMMANDS 30

PELCO-D PROTOCOL COMMAND LIST 33

PELCO-P PROTOCOL COMMAND LIST 33

Maintenance and Troubleshooting 35

MAINTENANCE 35

TROUBLESHOOTING 35

Tech Support 36

Warranty 36

Mission Statement 36

Copyright 36

Statement

Please read these instructions carefully before connecting, operating, or configuring this product. Please save this manual for future reference.

Safety Precaution

• To prevent damaging this product, avoid heavy pressure, strong vibration, or immersion during transportation, storage, and installation.
• The housing of this product is made of organic materials. Do not expose to any liquid, gas, or solids which may corrode the shell.
• Do not expose the product to rain or moisture.
• To prevent the risk of electric shock, do not open the case. Installation and maintenance should only be carried out by qualified technicians.
• Do not use the product beyond the specified temperature, humidity, or power supply specifications.
• Wipe the lens with a soft, dry cloth when cleaning. Wipe it gently with a mild detergent if needed. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the image.
• This product does not contain parts that can be maintained or repaired by users. Damage caused by dismantling the product without authorization from BZBGEAR is not covered under the warranty policy.
• Installation and use of this product must strictly comply with local electrical safety standards. The power supply of the product is ±12V , and the max electrical current is 2A.
• Electromagnetic fields at specific frequencies may affect the video image. This product is Class A and may cause radio interference in household applications and appropriate measures may be required for proper operation.

Introduction

The BZBGEAR BG-ADAMO-JRND is an ultra-high-definition PTZ camera that delivers 1080P resolution video at 60 fps. Available in a 12x optical zoom lens with a 70.28° wide-angle, 20x optical zoom lens with a 60.05° wide-angle, or 30X optical zoom 58.1° wide-angle lens. Featuring USB 2.0, USB 3.0, LAN, HDMI, 3G-SDI, and NDI HX|3 video connections allowing for flexible workflow options. The 3D noise reduction technology combined with the low-noise CMOS sensor ensures impeccable image clarity. The innovative auto-tracking software is intuitively designed for ease-of-use with two modes (presenter and zone) for exceptional results.

Features

• 1080P HD Resolution: The SONY CMOS sensor captures images in resolutions up to 1920x1080 with a frame rate of up to 60fps.
• Interfaces / Multiple Simultaneous Streaming Outputs: With a variety of outputs such as HDMI 2.0, 3G-SDI, USB3.0, USB 2.0, and LAN/NDI HX|3, the ADAMO can simultaneously broadcast multiple streams to multiple outputs.
• Optical Zoom Lens: The ADAMO features either a 12X optical zoom 70.28° wide-angle lens, or 20X optical zoom 60.05° wide-angle lens or 30X optical zoom 58.1° wide-angle lens.
• Multiple Audio/Video Compression Standards: H.264/H.265 video compression is supported by the LAN interface, USB 3.0 supports YUY2, and USB 2.0 supports MJPG, H.264, YUY2, NV12, H.265. USB 3.0 supports YUY2. The A-IN supports AAC audio compression coding.
• Advanced Auto Focusing Algorithm: The lens promptly snaps into focus with dependable accuracy and stability.
• Low Noise and High SNR: A high SNR (Signal to Noise Ratio) image is achieved using low noise CMOS sensors. The sophisticated 3D noise reduction technology further reduces the noise while ensuring high image clarity, even in low light.
  • Supported Network Protocol: ONVIF, GB/T28181, RTSP, RTMP, NDI HX|3.
• Control Options: 5-pin Phoenix terminal (compatible with RS232 andRS485), LAN, or IR remote control. Protocols include VISCA, PELCO-P/D, ONVIF, and VISCA over IP.
• Multiple Presets: Configure up to 255 presents using the Web GUI, or 10 presents via the IR remote control.
• Two Mode Auto-Tracking Software: Presenter mode continuously tracks keeping the subject perfectly framed. Zone mode holds the frame in predetermined zones.

Packing List

• 1 x BG-ADAMO-JRND

- 1 x User Manual

• 1 x IR Remote Control

• 1 x 12V/1.5A Power Supply

Specifications

Camera Parameters
Optical Zoom	12Xf=4.1 mm~ 49.2mm ±5%	20Xf=5.05 mm~ 91.49 mm ±5%	30Xf=5.2 mm~ 148.4 mm ±5%
View Angle	Horizontal: 6.57° (N) ~70.28° (W)Vertical: 3.76° (N) ~ 42.06°(W)	Horizontal: 3.45° (N) ~60.05° (W)Vertical: 1.96° (N) ~ 35.07°(W)	Horizontal: 2.14° (N) ~58.1° (W)Vertical: 1.2° (N) ~ 33.8° (W)
Iris Value	F1.8(Wide) ~ F2.68(Tele)±5%	F1.80(Wide) ~ F2.90(Tele)±5%	F1.3(Wide) ~ F4.8(Tele) ±5%
Sensor	1/2.8 inch SONY CMOS sensor
Effective Pixels	2M megapixel 16:9
Video Format	HDMI :1080P60/50/30/25/59.94/29.97/24/23;1080I60/50/59.94; 720P60/50/59.94SDI :1080P60/50/30/25/59.94/29.97/24/23;1080I60/50/59.94; 720P60/50/59.94USB 2.0:MJPG :1920*1080/1280*720/1024*768/1024*576/800*600/720*576/720*480/704*576/640*360/352*288/320*240/640*480P30/25/20/15/10/5;H264:1920*1080/1280*720/1024*768/1024*576/800*600/720*576/720*480/704*576/640*480/640*360/352*288/320*240P30/25/20/15/10/5;HEVC:1920*1080/1280*720/1024*768/1024*576/800*600/720*576/720*480/704*576/640*480/640*360/352*288/320*288/320*240P30/25/20/15/10/5YUY2 : 640*360 /432*240P30/25/20/15/10/5NV12 : 640*360 /432*240P30/25/20/15/10/5USB 3.0:YUY2 : 1920*1080P30/25;1280*720P60/50/30/25;960*540/800*600/640*480P30;
Minimum Illumination	0.5Lux (F1.8, AGC ON)
DNR	3D DNR
White Balance	Auto / Manual/ One Push/ Specified Temperature
Focus	Auto/Manual/One Push Focus
Exposure Mode	Auto/Manual/Shutter priority/Aperture priority/brightness priority
Aperture	F1.8 ~ F11 CLOSE
Shutter Speed	1/25~1/10000
BLC	ON/OFF
Video Adjustment	Brightness, Color, Saturation, Contrast, Sharpness, B/W mode
SNR	≥50dB
Interface
Product Interfaces	HDMI, 3G-SDI, LAN (supports PoE+), USB 2.0, A-IN, USB 3.0, SD (FAT32), 5-pin Phoenix terminal (compatible with RS232 andRS485), DC12V, Power Switch
Video Compression Format	LAN Interface: H.264, H.265USB 2.0 Interface: MJPG, H264, YUY2, NV12USB3.0 Interface: YUY2
Audio Input Interface	Stereo 3.5mm AUX
Audio Output Interface	HDMI, LAN, 3G-SDI, USB 2.0, USB 3.0, NDI
Audio Compression Format	AAC
Network Interface	10M/100M/1000M adaptive Ethernet port, PoE Plus power supply, audio and video output
Network Protocols	RTSP, RTMP, ONVIF, GB/T28181, NDI; VISCA IP control protocol
Control Interface	5 pin Phoenix terminal (compatible with RS232 andRS485), LAN
Serial Communication Protocol	VISCA/Pelco-D/Pelco-P;Baud Rate: 115200/38400/9600/4800/2400
USB Communication Protocol	UVC (Video)
Power Interface	HEC3800 outlet (DC12V), PoE+
Supply Adapter	AC110V~AC220V to DC12V/2.5A
Input Voltage	DC12V±10%
Input Current	<2.5A
Power Consumption	<30W
PTZ Parameters
Pan Rotation	-170°~+170°
Tilt Rotation	-30°~90°
Pan Control Speed	0.1°/s ~100°/s
Tilt Control Speed	0.1°/s ~70°/s
Preset Speed	Pan: 78.8°/s, Tilt: 31.7°/s
Preset Number	255 presets via Web GUI (10 presets using remote control)
Other Parameters
Stored Temperature	-10°C~+60°C
Storage Humidity	20%~95%
Working Temperature	-10°C~+50°C
Working Humidity	20%~80%
Dimension	(L)mm*mm(W)*mm(H)
Weight	~4 Lbs
Application	Indoor

Installation and Handling Caution

• Do not manually rotate the camera head as it could cause mechanical failure.
• Place the camera on a stable table or horizontal surface. Installing on a slanted surface will result in a slanted image.
• Do not place obstacles within the camera's rotation circumference.
• For proper operation and synchronization, do not power the camera on until the cable installation has been completed.

Camera Interface

1. USB 3.0: Connect USB 3.0 type B cable to a PC for plug & play connectivity for any conferencing service like Skype or Zoom, supporting resolution up to 1080p@60Hz.
2. USB 2.0: Connect USB 2.0 type A cable to a PC for plug & play connectivity for any conferencing service like Skype or Zoom, supporting resolution up to 1080p@60Hz.
3. 3G-SDI: Connect to an SDI device up to 330ft such as a video production switcher or a video display at resolutions up to 1080p@60Hz over SDI cabling.
4. HDMI: Connect to an HDMI device such as a video production set or a video display up to 1080p@60Hz.
5. MicroSD: Record up to 1 TB.
6. Audio In: Connect external audio sources such as a microphone small audio mixer to embed the sound into all video output inte
7. RS-232, RS-485: Connect cascading RS-232 or RS-485 to conti camera(s) with a joystick controller or control software.
8. LAN: Connect to a network switch via category cable to supply (PoE), control (TCP/IP or webGUI) and stream.
9. Power: Connect supplied 12V power adapter.

Mounting

Note: Ceiling or wall mounting brackets should be mounted to a wooden or concrete wall. Mounting to plasterboard is not recommended for safety reasons.

Wall Mounting

Anti-vibrate Cushion

Limited Post

1/4-20 UNC Bolt

M6 Nut and Shim

M6 Swelling Bolts

Wall Mounting Bracket

Camera

STEP 1 Anti - vibrate Cushion Wall Mount	STEP 2 M6 Swelling Bolt Wall	STEP 3 Limited Post Wall Mount
STEP 4 Wall Wall Mount M6 Nut and Shim	STEP 5 Camera Wall Mount 1/4-20UNC Bolt	FINISH

Ceiling Mounting

Operating Instructions

POWER ON AND SELF-CHECK

1. Power-on: Connect the DC12V power adaptor to the power supply socket on the back of the camera. or connect to a PoE enabled network switch using a category cable.

2. Camera Self-check: The remote-control IR indicator and tally lights will flash when powered on. The camera will pan-tilt to the lowest left position, then return to the HOME position (both the horizontal and vertical positions are in the middle). The lens/zoom will move through its complete range. Once the remote-control IR indicator and tally lights stop flashing, the self-check has been completed.

Notes:

1. After the power-on and self-check, the camera will automatically return to the preset 0 position.

2. The factory default address for the IR remote-control is #1.

REMOTE

One-to-One Code Matching:

Out of the box the remote is automatically paired with the camera. Should the camera need to be re-pair with the remote, perform the steps below.

1. Press the "set" and "*" keys combined for 3 seconds. The LED indicator will start flashing.
2. The camera will receive the signal and power on if not already on.
3. The LED indicator will turn off if the code matching is successful.

If the one-to-one code matching has failed, the LED indicator will flash for 20 seconds and turn off. The camera will stop code matching and go into sleep mode. Press any key to wake the camera up and reattempt code matching.

REMOTE BUTTONS INTRODUCTION

In this manual, “press the button” means a click rather than a “press and hold”. Special instructions will be given if pressing and holding the button for more than one second is required. When a button-combination is required, perform the actions in sequence. For example, 【*】 + 【#】 + 【F1】 means press “【*】” first, then “【#】” and press “【F1】” last.

1. Camera Remote Control Address Setting

【*】+【#】+【F1】:Camera Address No.1

【*】+【#】+【F2】:Camera Address No. 2

Select the camera's address to control it.

3. Pan/Tilt Control

Up: press ▲ Down: press ▼ Left: press ◀ Right: press ▶

Return to middle position: press 【HOME】

Press and hold the up, down, left, or right button to pan/tilt the camera. The camera will continue to move in the arrow direction until either the button is released or the camera has reached its full range of motion.

4. Focus Control and Zoom

FOCUS + (near) : Press to adjust the lens focus.

FOCUS - (far) : Press to adjust the lens focus.

MANUAL : Press to enter manual focus mode.

AUTO : Press to return to auto focus mode.

ZOOM + : Press to zoom in.

ZOOM - : Press to zoom out.

5. Set and Clear Presets

Set Preset: Press the 【SET PRESET】 button, then press the number buttons 0-9 to set the preset positions.

Note: 10 presets are available via remote control.

Call Preset: Press the 0-9 number buttons to call a preset position.

Clear Preset: Press the 【CLEAR PRESET】 button, then press the desired number button to clear its preset position.

BLC ON/OFF: Turn on/off the BLC.

Menu: Enter/Exit OSD menu or return to the previous menu.

Note: Pressing the 【#】 key three times in a row will clear all presets.

6. Auto Tracking Buttons

F1: Turn off auto tracking

F2: Turn on auto tracking

F3: Switch auto tracking modes

F4: Switch auto tracking to follow a different person

7. Key Combinations

[*] + 【#】 + 【3】: The menu is set to Chinese

• Direct connection: Connect the camera directly to the computer using an ethernet cable.
• Internet connection mode: Connect the camera and computer to a router or switch and access via the local area network (LAN).

Note: Ensure power and network connections are secured to prevent video issues caused by poor connection quality.

The computer must be on the same subnet as the camera to connect successfully. The device will not be accessible otherwise. The camera's default IP address is 192.168.5.163, therefore the computer must be connected to the 192.168.5.x subnet.

• To connect to the camera, open the Local Area Connection Properties on the computer.
• For Windows users right-click on the internet connection in the lower right hand corner of the desktop. Select "Open Network & Internet Settings".

- Select "Change Adapter Options"

Show available networks

View the connection options around you.

Advanced network settings

Change adapter options

View network adapters and change connection settings.

Network and Sharing Center

For the networks you connect to, decide what you want to share.

Network troubleshooter

Diagnose and fix network problems.

- Right-click on your connection and select "Status".

Then click "B" Take note of your current IPv4 Address and Default Gateway as you will need this information later. Close the Details and Status windows.

- Right-click on your connection (Wi-Fi or Ethernet) and select "Properties".

- Select "Internet protocol version 4 (TCP/IPv4" as shown below and click "Properties".

For the following steps refer to the diagram below.

• Click on the bubble for "Use the following IP address"
• In the IP address field, enter a non-conflicting IP address on the same subnet as the camera. If there is another device with the same IP address, you will not be able to connect. In the example below uses 192.168.5.200
  • In the Subnet mask field enter 255.255.255.0
  • In the Default gateway field type 192.168.5.1
• Leave the DNS fields blank.
• Click "OK" to apply the settings.

Web Client Login

• Enter 192.168.5.163 in the address bar of your internet browser and click "Enter". Login as the administrator (Default Username/Password: admin). Users can preview and configure in the Web Client.
• When logged in as a normal user (Default Username/Password: user1 or user2), users can only preview with no options for configuration.

- Navigate to Configuration in the top left corner of the screen. Click "Ethernet" on the left-hand side.

- Enter an unused IP address on your network.

Note: you should have this information from the "Status" and "Details" pages of your internet connection noted above.

• In this example we use 192.168.30.116
- Change the Subnet Mask to 255.255.255.0
- Default gateway of your network
- Click "Save"
- Reboot the Camera

Navigate to Configuration -> DNS

• In the "Preferred DNS Server" type 8.8.8.8
• In the “Alternative DNS Server” type 8.8.4.4
• Click "Save" and reboot the camera once more.

- Once you have completed the camera network setup, repeat the steps on your computer to adjust the “Internet Protocol Version 4 (TCP/IPV4) Properties.” Select the bubbles to “Obtain an IP address automatically” and “Obtain DNS server address automatically.”

- Preview

After successfully logging into the management interface, the web portal will enter the "Preview" tab. In Preview, users can control pan/tilt, zoom, focus, video capture, sound, focus, full screen preview, as well as set the preset position, run, delete, and other operations.

SD Card Recording

- The recording option will appear in the bottom right corner of the "Preview Screen" after a compatible SD card is inserted into the camera.

The BG-ADAMO line of cameras currently only supports FAT32 format at this time. Before recording, ensure the SD card has been formatted properly.

- The BG-ADAMO is capable of using micro SD cards up to 1Tb when properly formatted.

Note: If your SD card does not allow you to format it to FAT32 a program such as "rufus-3.21.exe" may be required.
Note: FAT32 only allows for file sizes up to 4Gb so longer/higher resolution recordings may be broken up into several files.

• Recording parameters are changed by editing the Video Encode "Main Stream" settings.
• Synchronize the camera time before recording as file names will be generated based on system time.
• WARNING! Be careful when inserting a Micro SD card into the unit as there is an air gap above the SD socket and it may be possible to push a SD card into the housing if not properly inserted.

Auto-Tracking Configuration

To set up or enable auto-tracking, select "Track Configuration" on the top right corner.

Select "On" under the option for Monocular Tracking.

You have 2 modes for tracking:

Presenter: The camera will continuously follow the subject until either the subject moves beyond the camera's physical range of motion, a new more prominent target is in frame, or the tracking is disabled. The Adamo can accurately track subjects up to 6-7 meters away walking at speeds of up to 5-6 mph.

Headroom: Select from Low, Medium (default), or High settings to adjust space the tracking subject (only available in Presenter mode)

Zone: The camera holds its frame in predetermined zones. The camera tracks and moves only when the subject has left one zone and entered the next, then holds the frame in the new zone. If the subject exits the preset zones entirely, the camera will reset to the first zone. The minimum zone allowance is 2 and the maximum is 4 zones. The zone size limits are -170°～+170° horizontal, and -30°～+90° vertical. See the next section “Zone Tracking Setup” for instructions.

ZONE TRACKING SETUP

- Zone tracking must be set up using the web interface. However, it can be activated using the remote once the setup process has been completed.

- Using either the remote or web interface, adjust the camera to the desired shot.

- Select "Set" to save the shot on the desired region.

- Preset images will be shown below the preview image.

- Click the Check box on the region to enable tracking for the new zone and to save the preset.

- Perform the steps again for at least 1 more zone (up to 4).

Note: Each preset preview image must be continuous from left to right and overlap when setting the tracking regions. See the picture below for an example:

General Configuration

To access system settings select "Configuration" in the top left corner of the web interface.

Menu	Explanation
Audio Configure	Includes audio compression formats, sampling frequency, sampling precision, compressing code rate settings etc.
Video Configure	Includes video encoding, video parameters, character-overlapping, character size, video output setting etc.
Network Configure	Includes Network Ports for video formats, Ethernet static or DHCP, DNS, GB28181, SRT, and RTSP
System Configure	Includes device name, system time, user management, version update, reset, and restore factory defaults

Streaming

Navigate to Configuration -> Video Encode

Configure the parameters according to the network environment.

Note: stream name - live/av0 (live/ XXX)

For example:

The default IP address of the camera is 192.168.5.163. To obtain the RTSP video stream, see below:

rtsp://192.168.5.163:554/live/av0 (av0 main stream)

rtsp://192.168.5.163:554/live/av1 (av1 sub stream)

The default IP address of the camera is 192.168.5.163. To obtain the RTMP video stream, see below:

rtmp://192.168.5.163:1935/live/av0 (av0 main stream)

rtmp://192.168.5.163:1935/live/av1 (av1 sub stream)

LIVE STREAM PUBLISH

Navigate to Configuration -> Audio Configure

Ensure the check box next to "Enable" is toggled.

• Select AAC as the "Encode Type."
• Change "Bitrate" to 128kbps.
• Click Save and Reboot the camera.

Note: It may be necessary to adjust the Image Size under "Video Encode" to Live Stream due to bandwidth limitations on certain platforms.

Navigate to Configuration -> Stream Publish

• To push an RTMP stream to a public network, such as Facebook or YouTube, the camera must be connected to a network otherwise it will fail to connect to a server.
• Host Address: Server address, domain name, or an IP address.
• Host Port: Server default port number (Facebook 443 / YouTube 1935).
• Stream Name: Stream key provided by streaming platform.
• Username and Password: Leave blank as they are set by the server.
• Click "Save"

NDI

- The BG-ADAMO-JRND has NDI enabled by default.

- Change the NDI Name and NDI Group on this screen.

Note: Please consult your streaming software instructions on how to connect to the NDI stream from the camera.

Serial Port Communication and Control

The camera can be controlled through an RS232/RS485 interface. RS232C serial parameters are as follows: Baud rate: 2400/4800/9600/115200 bits / sec; Start bit: 1; data bits: 8; Stop bit: 1; Parity: None

VISCA Protocol List

VISCA PROTOCOL RETURN COMMAND

Ack/Completion Message
	Command packet	Note
ACK	z0 41 FF	Returned when the command is accepted.
Completion	z0 51 FF	Returned when the command has been executed.

z= camera address + 8

Error Messages
	Command packet	Note
Syntax Error	z0 60 02 FF	Returned when the command format is different or when a command with illegal command parameters is accepted
Command Not Executable	z0 61 41 FF	Returned when a command cannot be executed due to current conditions. For example, when commands controlling the focus manually are received during auto focus.

VISCA PROTOCOL CONTROL COMMANDS

Command	Function	Command packet	Note
AddressSet	Broadcast	88 30 0p FF	p : Address setting
IF_Clear	Broadcast	88 01 00 01 FF	I/F Clear
CommandCancel		8x 21 FF
CAM_Power	On	8x 01 04 00 02 FF	Power ON/OFF
	Off	8x 01 04 00 03 FF
CAM_Zoom	Stop	8x 01 04 07 00 FF
	Tele(Standard)	8x 01 04 07 02 FF
	Wide(Standard)	8x 01 04 07 03 FF
	Tele(Variable)	8x 01 04 07 2p FF
	Wide(Variable)	8x 01 04 07 3p FF	p = 0(low) - F(high)
	Direct	8x 01 04 47 0p 0q 0r 0s FF
CAM_Focus	StopFar(Standard)	8x 01 04 07 00 FF8x 01 04 08 00 FF
	Near(Standard)	8x 01 04 08 02 FF
	Far(Variable)	8x 01 04 08 03 FF	p = 0(low) - F(high)
	Near (Variable)	8x 01 04 08 2p FF
	Direct	8x 01 04 08 3p FF	pqrs: Focus Position
	Auto Focus	8x 01 04 48 0p 0q 0r 0s FF
	Manual Focus	8x 01 04 38 03 FF
	One Push mode	8x 01 04 38 04 FF
CAM _Zoom Focus	Direct	8x 01 04 47 0p 0q 0r 0s0t 0u 0v 0w FF	pqrs: Zoom Positiontuvw: Focus Position
CAM_WB	Auto	8x 01 04 35 00 FF
	3000K	8x 01 04 35 01 FF
	4000k	8x 01 04 35 02 FF
	One Push mode	8x 01 04 35 03 FF
	5000k	8x 01 04 35 04 FF
CAM_WB (cont.)	Manual	8x 01 04 35 05 FF
	6500k	8x 01 04 35 06 FF
	3500K	8x 01 04 35 07 FF
	4500K	8x 01 04 35 08 FF
	5500K	8x 01 04 35 09 FF
	6000K	8x 01 04 35 0A FF
	7000K	8x 01 04 35 0B FF

Command	Function	Command packet	Note
CAM_RGain	Reset	8x 01 04 03 00 FF	Manual Control of R Gain
	Up	8x 01 04 03 02 FF
	Down	8x 01 04 03 03 FF
	Direct	8x 01 04 43 00 00 0p 0q FF	pq: R Gain
CAM_Bgain	Reset	8x 01 04 04 00 FF	Manual Control of B Gain
	Up	8x 01 04 04 02 FF
	Down	8x 01 04 04 03 FF
	Direct	8x 01 04 44 00 00 0p 0q FF	pq: B Gain
CAM_AE	Full Auto	8x 01 04 39 00 FF	Automatic Exposure mode
	Manual	8x 01 04 39 03 FF	Manual Control mode
	Shutter priority	8x 01 04 39 0A FF	Shutter Priority Automatic Exposure mode
	Iris priority	8x 01 04 39 0B FF	Iris Priority Automatic Exposure mode
	Bright	8x 01 04 39 0D FF	Bright mode
	Full Auto	8x 01 04 39 00 FF	Automatic Exposure mode
CAM_Shutter	Reset	8x 01 04 0A 00 FF	Shutter Setting
	Up	8x 01 04 0A 02 FF
	Down	8x 01 04 0A 03 FF
	Direct	8x 01 04 4A 00 00 0p 0q FF	pq: Shutter Position
CAM_Iris	Reset	8x 01 04 0B 00 FF	Iris Setting
	Up	8x 01 04 0B 02 FF
	Down	8x 01 04 0B 03 FF
	Direct	8x 01 04 4B 00 00 0p 0q FF	pq: Iris Position
CAM_Gain Limit	Gain Limit	8x 01 04 2C 0p FF	p: Gain Position
	Reset	8x 01 04 0D 00 FF
CAM_Bright	Up	8x 01 04 0D 02 FF
	Down	8x 01 04 0D 03 FF	Bright Setting
	Direct	8x 01 04 4D 00 00 0p 0q FF	pq: Bright Position
CAM_ExpComp	On	8x 01 04 3E 02 FF	Exposure Compensation ON/OFF
	Off	8x 01 04 3E 03 FF
	Reset	8x 01 04 0E 00 FF	Exposure Compensation Amount Setting
	Up	8x 01 04 0E 02 FF
CAM_ExpComp	Down	8x 01 04 0E 03 FF
	Direct	8x 01 04 4E 00 00 0p 0q FF	pq: ExpComp Position
CAM_Back Light	On	8x 01 04 33 02 FF	Back Light Compensation
	Off	8x 01 04 33 03 FF
CAM_WDRStrength	Reset	8x 01 04 21 00 FF	WDR Level Setting
	Up	8x 01 04 21 02 FF
	Down	8x 01 04 21 03 FF

Command	Function	Command packet	Note
CAM_WDRStrength (cont.)	Direct	8x 01 04 51 00 00 00 0p FF	p: WDR Level Position
CAM_NR (2D)		8x 01 04 53 0p FF	P=0-7 0:OFF
CAM_NR (3D)		8x 01 04 54 0p FF	P=0-8 0:OFF
CAM_Gamma		8x 01 04 5B 0p FF	p = 0 - 40: Default 1 : 0.45 2 : 0.50 3 : 0.55 4 : 0.63
CAM_Flicker	OFF	8x 01 04 23 00 FF	OFF
	50HZ	8x 01 04 23 01 FF	50HZ
	60HZ	8x 01 04 23 02 FF	60HZ
CAM_Aperture	Reset	8x 01 04 02 00 FF	Aperture Control
	Up	8x 01 04 02 02 FF
	Down	8x 01 04 02 03 FF
	Direct	8x 01 04 42 00 00 0p 0q FF	pq: Aperture Gain
CAM_Memory	Reset	8x 01 04 3F 00 pq FF	pq: Memory Number(=0 to 254)Corresponds to 0 to 9 on the Remote Commander
	Set	8x 01 04 3F 01 pq FF
	Recall	8x 01 04 3F 02 pq FF
CAM_LR_Reverse	On	8x 01 04 61 02 FF	Image Flip Horizontal ON/OFF
	Off	8x 01 04 61 03 FF
CAM_PictureFlip	On	8x 01 04 66 02 FF	Image Flip Vertical ON/OFF
	Off	8x 01 04 66 03 FF
CAM_ColorSaturation	Direct	8x 01 04 49 00 00 00 0p FF	P=0-E0:60% 1:70% 2:80% 3:90% 4:100%5:110% 6:120% 7:130% 8:140%9:150% 10:160% 11:160%12:180% 13:190% 14:200%
CAM_IDWrite		8x 01 04 22 0p 0q 0r 0s FF	pqrs: Camera ID (=0000 to FFFF)
SYS_Menu	ON	8x 01 04 06 06 02 FF	Turn on the menu screen
	OFF	8x 01 04 06 06 03 FF	Turn off the menu screen
IR_Receive	ON	8x 01 06 08 02 FF	IR(remote commander)receive On/Off
	OFF	8x 01 06 08 03 FF
IR_ReceiveReturn	On	8x 01 7D 01 03 00 00 FF	IR(remote commander)receive message via
	Off	8x 01 7D 01 13 00 00 FF
IR_ReceiveReturn	Reset	8x 01 04 A0 10 FF	Reset Factory Setting
CAM_Brightness	Direct	8x 01 04 A1 00 00 0p 0q FF	pq: Brightness Position
CAM_Contrast	Direct	8x 01 04 A2 00 00 0p 0q FF	pq: Contrast Position
CAM_Flip	OFF	8x 01 04 A4 00 FF	Single Command For Video Flip
	Flip-H	8x 01 04 A4 01 FF
	Flip-V	8x 01 04 A4 02 FF
	Flip-HV	8x 01 04 A4 03 FF

Command	Function	Command packet	Note
CAM_VideoSystem	Set camera video system	8x 01 06 35 00 0p FF	P: 0~E Video format0:1080P60 8:720P301:1080P50 9:720P252:1080i60 A : 1080P59.943:1080i50 B : 1080i59.944:720P60 C : 720P59.945:720P50 D : 1080P29.976:1080P30 E : 720P29.977:1080P25
Pan_tiltDrive	Up	8x 01 06 01 VV WW 03 01 FF	VV: Pan speed 0x01 (low speed) to 0x18 (high speed)WW: Tilt speed 0x01 (low speed) to 0x14 (high speed)YYYY: Pan Position ZZZZ: Tilt Position
	Down	8x 01 06 01 VV WW 03 02 FF
	Left	8x 01 06 01 VV WW 01 03 FF
	Right	8x 01 06 01 VV WW 02 03 FF
	Upleft	8x 01 06 01 VV WW 01 01 FF
	Upright	8x 01 06 01 VV WW 02 01 FF
	DownLeft	8x 01 06 01 VV WW 01 02 FF
	DownRight	8x 01 06 01 VV WW 02 02 FF
	Stop	8x 01 06 01 VV WW 03 03 FF
	AbsolutePosition	8x 01 06 02 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z FF
	RelativePosition	8x 01 06 03 VV WW0Y 0Y 0Y 0Y 0Z 0Z 0Z FF
	Home	8x 01 06 04 FF
	Reset	8x 01 06 04 FF
Pan-tiltLimitSet	Set	8x 01 06 07 00 0W0Y 0Y 0Y 0Y 0Z 0Z 0Z FF	8x 01 06 07 01 0W07 0F 0F 0F 07 0F 0F 0F FF
	Clear	8x 01 06 07 01 0W07 0F 0F 0F 07 0F 0F 0F FF

Command	Function	Command packet	Note
Red On	Tally Light On	81 01 7E 01 0A 00 02 00 FF	Red Tally Light On
Red Off	Tally Light Off	81 01 7E 01 0A 00 03 00 FF	Red Tally Light Off
Green On	Tally Light On	81 01 7E 01 0A 00 00 02 FF	Green Tally Light On
Green Off	Tally Light Off	81 01 7E 01 0A 00 00 03 FF	Green Tally Light Off

VISCA PROTOCOL INQUIRY COMMANDS

Command	Command Packet	Return Packet	Note
CAM_PowerInq	8x 09 04 00 FF	y0 50 02 FF	On
		y0 50 03 FF	Off(Standby)
CAM_ZoomPosInq	8x 09 04 47 FF	y0 50 0p 0q 0r 0s FF	pqrs: Zoom Position
CAM_FocusAFModelInq	8x 09 04 38 FF	y0 50 02 FF	Auto Focus
		y0 50 03 FF	Manual Focus
		y0 50 04 FF	One Push mode
CAM_FocusPosInq	8x 09 04 48 FF	y0 50 0p 0q 0r 0s FF	pqrs: Focus Position
Command	Command Packet	Return Packet	Note
CAM_WBModelInq	8x 09 04 35 FF	y0 50 00 FF	Auto
		y0 50 01 FF	3000K
		y0 50 02 FF	4000K
		y0 50 03 FF	One Push Mode
CAM_FocusPosInq	8x 09 04 48 FF	y0 50 0p 0q 0r 0s FF	pqrs: Focus Position
Command	Command Packet	Return Packet	Note
		y0 50 04 FF	5000K
		y0 50 05 FF	Manual
		y0 50 00 FF	6500K
		y0 50 06 FF	6500K
		y0 50 07 FF	3500K
		y0 50 08 FF	4500K
		y0 50 09 FF	5500K
		y0 50 0A FF	6000K
CAM_RGainInq	8x 09 04 43 FF	y0 50 0B FF	7000K
CAM_BGainInq	8x 09 04 44 FF	y0 50 00 00 0p 0q FF	pq: B Gain
CAM_AEmodelInq	8x 09 04 39 FF	y0 50 00 FF	Full Auto
		y0 50 03 FF	Manual
		y0 50 0A FF	Shutter priority
		y0 50 0B FF	Iris priority
CAM_ShutterPosInq	8x 09 04 4A FF	y0 50 00 00 0p 0q FF	pq: Shutter Position
CAM_IrisPosInq	8x 09 04 4B FF	y0 50 00 00 0p 0q FF	pq: Iris Position
CAM_Gain LimitInq	8x 09 04 2C FF	y0 50 0p FF	p: Gain Position
CAM_BrightPosInq	8x 09 04 4D FF	y0 50 00 00 0p 0q FF	pq: Bright Position
CAM_ExpCompModelInq	8x 09 04 3E FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_ExpCompPosInq	8x 09 04 4E FF	y0 50 00 00 0p 0q FF	pq: ExpComp Position
CAM_BacklightModelInq	8x 09 04 33 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_WDRStrengthInq	8x 09 04 51 FF	y0 50 00 00 00 0p FF	p: WDR Strength
CAM_NRLevel(2D) InqCAM_FocusPosInq	8x 09 04 53 FF8x 09 04 48 FF	y0 50 0p FFy0 50 0p 0q 0r 0s FF	P: 2DNRLevelpqrs: Focus Position
Command	Command Packet	Return Packet	Note
CAM_NRLevel(3D) Inq	8x 09 04 54 FF	y0 50 0p FF	P:3D NRLevel
CAM_FlickerModelInq	8x 09 04 55 FF	y0 50 0p FF	p: Flicker Settings(0: OFF, 1: 50Hz, 2:60Hz)
CAM_ApertureInq	8x 09 04 42 FF	y0 50 00 00 0p 0q FF	pq: Aperture Gain
CAM_PictureEffectModelInq	8x 09 04 63 FF	y0 50 00 FF	Off
		y0 50 04 FF	B&W
CAM_MemoryInq	8x 09 04 3F FF	y0 50 0p FF	p: Memory number last operated.

Command	Command Packet	Return Packet	Note
SYS_MenuModelnq	8x 09 06 06 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_LR_Reverselnq	8x 09 04 61 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_PictureFlipInq	8x 09 04 66 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
CAM_ColorSaturationInq	8x 09 04 49 FF	y0 50 00 00 00 0p FF	p: Color Gain setting 0h (60%) to Eh (130%)
CAM_IDInq	8x 09 04 22 FF	y0 50 0p FF	p: Gamma ID
IR_ReceiveInq	8x 09 06 08 FF	y0 50 02 FF	On
		y0 50 03 FF	Off
IR_ReceiveReturn		y0 07 7D 01 04 00 FF	Power ON/OFF
		y0 07 7D 01 04 07 FF	Zoom tele/wide
		y0 07 7D 01 04 38 FF	AF ON/OFF
		y0 07 7D 01 04 33 FF	Camera _Backlight
		y0 07 7D 01 04 3F FF	Camera _Memory
		y0 07 7D 01 06 01 FF	Pan_titleDriver
CAM_BrightnessInq	8x 09 04 A1 FF	y0 50 00 00 0p 0q FF	pq: Brightness Position
CAM_ContrastInq	8x 09 04 A2 FF	y0 50 00 00 0p 0q FF	pq: Contrast Position
CAM_FlipInq	8x 09 04 A4 FF	y0 50 00 FF	Off
		y0 50 01 FF	Flip-H
		y0 50 02 FF	Flip-V
		y0 50 03 FF	Flip-HV
CAM_GammaInq	8x 09 04 5B FF	y0 50 0p FF	p: Gamma setting
CAM_VersionInq	8x 09 00 02 FF	y0 50 ab cdmn pq rs tu vw FF	ab cd : vender ID ( 0220 )mn pq : model ID ST ( 0510 )、U2( 0512 )、U3 ( 0513 )rs tu : ARM Version vw : reserve
VideoSystemInq	8x 09 06 23 FF	y0 50 0p FF	P: 0~E Video format 0:1080P608:720P301:1080P509:720P252:1080i60 A : 1080P59.943:1080i50 B : 1080i59.944:720P60 C : 720P59.945:720P50 D : 1080P29.976:1080P30 E : 720P29.977:1080P25
Pan-tiltMaxSpeedInq	8x 09 06 11 FF	y0 50 ww zz FF	ww: Pan Max Speed zz: Tilt Max Speed
Pan-tiltPosInq	8x 09 06 12 FF	y0 50 0w 0w 0w 0w 0z 0z 0z 0z FF	www: Pan Position zzzz: Tilt Position

Note: [X] in the above table indicates the camera address to be operated, [y]=[x+8] .

PELCO-D PROTOCOL COMMAND LIST

Function	Byte1	Byte2	Byte3	Byte4	Byte5	Byte6	Byte7
Up	0xFF	Address	0x00	0x08	Pan Speed	Tilt Speed	SUM
Down	0xFF	Address	0x00	0x10	Pan Speed	Tilt Speed	SUM
Left	0xFF	Address	0x00	0x04	Pan Speed	Tilt Speed	SUM
Right	0xFF	Address	0x00	0x02	Pan Speed	Tilt Speed	SUM
Upleft	0xFF	Address	0x00	0x0C	Pan Speed	Tilt Speed	SUM
Upright	0xFF	Address	0x00	0x0A	Pan Speed	Tilt Speed	SUM
DownLeft	0xFF	Address	0x00	0x14	Pan Speed	Tilt Speed	SUM
DownRight	0xFF	Address	0x00	0x12	Pan Speed	Tilt Speed	SUM
Zoom In	0xFF	Address	0x00	0x20	0x00	0x00	SUM
Zoom Out	0xFF	Address	0x00	0x40	0x00	0x00	SUM
Focus Far	0xFF	Address	0x00	0x80	0x00	0x00	SUM
Focus Near	0xFF	Address	0x01	0x00	0x00	0x00	SUM
Stop	0xFF	Address	0x00	0x00	0x00	0x00	SUM
Set Preset	0xFF	Address	0x00	0x03	0x00	Preset ID	SUM
Clear Preset	0xFF	Address	0x00	0x05	0x00	Preset ID	SUM
Call Preset	0xFF	Address	0x00	0x07	0x00	Preset ID	SUM
Query Pan Position	0xFF	Address	0x00	0x51	0x00	0x00	SUM
Query Pan Position Response	0xFF	Address	0x00	0x59	Value High Byte	Value Low Byte	SUM
Query Tilt Position	0xFF	Address	0x00	0x53	0x00	0x00	SUM
Query Tilt Position Response	0xFF	Address	0x00	0x5B	Value High Byte	Value Low Byte	SUM
Query Zoom Position	0xFF	Address	0x00	0x55	0x00	0x00	SUM
Query Zoom Position Response	0xFF	Address	0x00	0x5D	Value High Byte	Value Low Byte	SUM

PELCO-P PROTOCOL COMMAND LIST

Function	Byte1	Byte2	Byte3	Byte4	Byte5	Byte6	Byte7
Query Zoom Position Response	0xFF	Address	0x00	0x5D	Value High Byte	Value Low Byte	SUM
Up	0xA0	Address	0x00	0x08	Pan Speed	Tilt Speed	0xAF
Down	0xA0	Address	0x00	0x10	Pan Speed	Tilt Speed	0xAF
Left	0xA0	Address	0x00	0x04	Pan Speed	Tilt Speed	0xAF
Right	0xA0	Address	0x00	0x02	Pan Speed	Tilt Speed	0xAF
Upleft	0xA0	Address	0x00	0x0C	Pan Speed	Tilt Speed	0xAF
Upright	0xA0	Address	0x00	0x0A	Pan Speed	Tilt Speed	0xAF
DownLeft	0xA0	Address	0x00	0x14	Pan Speed	Tilt Speed	0xAF
DownRight	0xA0	Address	0x00	0x12	Pan Speed	Tilt Speed	0xAF
Zoom In	0xA0	Address	0x00	0x20	0x00	0x00	0xAF
Zoom Out	0xA0	Address	0x00	0x40	0x00	0x00	0xAF
Stop	0xA0	Address	0x00	0x00	0x00	0x00	0xAF
Focus Far	0xA0	Address	0x01	0x00	0x00	0x00	0xAF
Focus Near	0xA0	Address	0x02	0x00	0x00	0x00	0xAF
Set Preset	0xA0	Address	0x00	0x03	0x00	Preset ID	0xAF
Clear Preset	0xA0	Address	0x00	0x05	0x00	Preset ID	0xAF
Call Preset	0xA0	Address	0x00	0x07	0x00	Preset ID	0xAF
Query Pan Position	0xA0	Address	0x00	0x51	0x00	0x00	0xAF
Query Pan Position Response	0xA0	Address	0x00	0x59	Value High Byte	Value Low Byte	0xAF
Query Tilt Position	0xA0	Address	0x00	0x53	0x00	0x00	0xAF
Query Tilt Position Response	0xA0	Address	0x00	0x5B	Value High Byte	Value Low Byte	0xAF
Query Zoom Position	0xA0	Address	0x00	0x55	0x00	0x00	0xAF
Query Zoom PositionResponse	0xA0	Address	0x00	0x5D	Value HighByte	Value Low Byte	0xAF

Maintenance and Troubleshooting

MAINTENANCE

• Turn the camera off and disconnect the power adapter when not in use for an extended period.
• Use a soft cloth or tissue to clean the camera cover.
• Wipe the camera lens with a soft, dry cloth when cleaning. Gently wipe the lens with a mild detergent if needed. Do not spray the lens directly. Do not use strong or corrosive detergents to avoid scratching the lens and affecting the video quality.

TROUBLESHOOTING

No video output:

• Check whether the camera power supply is connected, the voltage is normal, and the power indicator is lit.
• If using PoE ensure PoE is enabled on the port and switch has required power available.
• Check whether the camera can perform a self-test after restart.
• Verify that the output cable and display monitor are working properly.

Image cuts out or appears abnormal:

- Check whether the video output or video display is functioning correctly.

Image distorts while came is moving or appears shaky:

• Ensure the camera is installed in a solid position.
• Ensure there are no objects near the camera that can be transmitting vibration.

Remote control does not work:

• Check the remote control batteries.
• Verify the remote control address is set to 1.
• Verify the camera is in normal operating mode.
• Verify camera is not in the on-screen menu as the camera cannot be controlled in this mode.

Serial Port is not working:

• Verify that the camera serial device protocol, baud rate, and address are all correct.
• Check that the control cable is connected properly.
• Check whether the camera is in normal operating mode.

Cannot connect to the web interface:

• Check if the camera will output to a screen directly.
• Ensure the network cable is connected properly (green/yellow lights should be visible on the port and flashing indicating network activity)
• Verify you are connected to the same subnet as the camera and are not attempting to use the same IP address.

Tech Support

Have technical questions? We may have answered them already!

Please visit BZBGEAR's support page (bzbgear.com/support) for helpful information and tips regarding our products. Here you will find our Knowledge Base (bzbgear.com/knowledge-base) with detailed tutorials, quick start guides, and step-by-step troubleshooting instructions. Or explore our YouTube channel, BZB TV (youtube.com/c/BZBTVchannel), for help setting up, configuring, and other helpful how-to videos about our gear.

Need more in-depth support? Connect with one of our technical specialists directly:

Phone

1.888.499.9906

Email

[e-mail]

Live Chat

bzbgear.com

Warranty

BZBGEAR Pro AV products and cameras come with a three-year warranty. An extended two-year warranty is available for our cameras upon registration for a total of five years.

For complete warranty information, please visit bzbgear.com/warranty.

For questions, please call 1.888.499.9906 or email [e-mail].

Mission Statement

BZBGEAR is a breakthrough manufacturer of high-quality, innovative audiovisual equipment ranging from AVoIP, professional broadcasting, conferencing, home theater, to live streaming solutions. We pride ourselves on unparalleled customer support and services. Our team offers system design consultation, and highly reviewed technical support for all the products in our catalog. BZBGEAR delivers quality products designed with users in mind.

Copyright

All the contents in this manual and its copyright are owned by BZBGEAR. No one is allowed to imitate, copy, or translate this manual without BZBGEAR's permission. This manual contains no guarantee, standpoint expression or other implies in any form. Product specification and information in this manual is for reference only and subject to change without notice.

All rights reserved. No reproducing is allowed without acknowledgement.