HAC-CR12WHN - Air conditioner Heinner - Free user manual and instructions

Product Type	Portable Air Conditioner
Model	HAC-CR12WHN
Brand	Heinner
Cooling Capacity (BTU/h)	12000
Energy Efficiency (EER)	10.5
Power Supply	220-240 V ~ 50 Hz
Power Consumption (Cooling)	1150 W
Air Flow (High)	350 m³/h
Noise Level (Low/High)	45 / 55 dB(A)
Refrigerant	R410A
Dimensions (W x D x H)	330 x 280 x 700 mm
Net Weight	24 kg
Functions	Cool, Fan, Dehumidify, Sleep Mode, Timer
Remote Control	Yes (included)
Filter Type	Washable mesh filter
Water Drainage	Continuous drain or self-evaporation
Installation Kit	Window kit included
Safety Features	Overheat protection, auto restart
Maintenance	Clean filter every 2 weeks
Repairability	Spare parts available; user replaceable filter

Frequently Asked Questions - HAC-CR12WHN Heinner

How to install the HAC-CR12WHN air conditioner?

Install the exhaust hose and window adapter according to the manual. Ensure the unit is on a level surface and the exhaust is directed outside. Use the included window kit.

How to clean the air filter?

Turn off and unplug the unit. Remove the filter grille, take out the mesh filter, wash with mild detergent and water, dry completely before reinstalling. Clean every two weeks.

What does the error code E1 mean?

E1 indicates a temperature sensor issue. Turn off the unit, wait 10 minutes, and restart. If persistent, contact service.

Can the unit be used as a dehumidifier only?

Yes, select the dehumidify mode. The fan will run at low speed and moisture will be drained continuously.

How to set the timer?

Press the timer button on remote or control panel. Use +/- to adjust hours (1-24). The unit will turn on or off after set time.

What is the recommended room size?

The HAC-CR12WHN is suitable for rooms up to 25-30 m² (270-320 sq ft) under standard ceiling height.

Does the unit have a heating function?

No, this model is cooling-only. It does not provide heat.

Why is water leaking from the unit?

Ensure the unit is level. Check the drain plug is properly closed in cooling mode. In dehumidify mode, attach a drain hose for continuous drainage.

How to use the remote control?

Insert two AAA batteries (not included). Point at the unit and press buttons. The remote controls power, mode, fan speed, timer, and temperature.

What to do if the unit does not start?

Check power cord, circuit breaker, and if the timer is set. Ensure the water tank is not full (if used in dehumidify mode). Wait 3 minutes before restarting.

USER MANUAL HAC-CR12WHN Heinner

Exterior view of a modern white air conditioner unit (no visible text or symbols)

• Air conditioner
  • Capacity: 9000 / 12000 / 18000 / 24000 BTU
• Color: white

Thank you for choosing this product!

I. INTRODUCTION

Please read this instrucon manual carefully before using it and kee it for later informaon

This manual is conceived for offering you all of the necessary info regarding instalaon, using and maintenance of the machine. For a correctly and safely use of the machine, please, read this manual before instalaon and using.

II. PACKAGE CONTENTS

Air conditioner
▶ Instrucon Manual
Warranty card
➢ Remote controller manual
➢ Installaon kit (HAC-09CRKIT, HAC-12CRKIT)
WIFI kit (HAC-CR12WIFI, HAC-CR18WIFI, HAC-CR24WIFI)

III. SAFETY PRECAUTIONS

CAUTION: Risk of re / ammable materials (For R32/R290 units only)

WARNING: Servicing shall only be performed as recommended by the equipment manufacturer. Maintenance and repair requiring the assistance of other skilled personnel shall be carried out under the supervision of the person competent in the use of ammable refrigerants. For more details, please refer to the "Informaon on servicing on installaon manual. (This is only required for the unit adopts R32/R290 refrigerant).

Incorrect installaon due to ignoring instrucons can cause serious damage or injury. The seriousness of potenal damage or injuries is classed as either a WARNING or CAUTION.

WARNING

This symbol indicates that ignoring instrucons may cause death or serious injury.

CAUTION

This symbol indicates that ignoring instrucons may cause moderate injury to your person, or damage to your appliance or other property.

WARNING

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instrucon concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance Cleaning and user maintenance shall not be made by children without supervision.

INSTALLATION WARNINGS

• Ask an authorized dealer to install this air conditioner. Inappropriate installation may cause water leakage, electric shock, or re.
• All repairs, maintenance and relocaon of this unit must be performed by an authorized service technician. Inappropriate repairs can lead to serious injury or product failure.

WARNINGS FOR PRODUCT USE

• If an abnormal situaon arises (like a burning smell), immediately turn o the unit and pull the power plug. Call your dealer for instrucons to avoid electric shock, re or injury.
• Do not insert ngers, rods or other objects into the air inlet or outlet. This may cause injury, since the fan may be rotang at high speeds.
• Do not use ammable sprays such as hair spray, lacquer or paint near the unit. This may cause re or combuston.
• Do not operate the air conditioner in places near or around combustible gases. Emied gas may collect around the unit and cause explosion.
• Do not operate the air conditioner in a wet room (e.g., bathroom or laundry room). This can cause electrical shock and cause the product to deteriorate.
• Do not expose your body directly to cool air for a prolonged period of me.

ELECTRICAL WARNINGS

- Only use the specified power cord. If the power cord is damaged, it must be replaced by the

manufacturer or cered service agent.

• Keep power plug clean. Remove any dust or grime that accumulates on or around the plug. Dirty plugs can cause re or electric shock.
• Do not pull power cord to unplug unit. Hold the plug rmly and pull it from the outlet. Pulling directly on the cord can damage it, which can lead to re or electric shock.
• Do not use an extension cord, manually extend the power cord, or connect other appliances to the same outlet as the air conditioner. Poor electrical connecons, poor insulaon, and insucient voltage can cause re.

Explanaon of symbols displayed on the indoor unit or outdoor unit

	WARNING	This symbol shows that this appliance used a ammable refrigerant. If the refrigerant is leaked and exposed to an external ignition source, there is a risk of re.
	CAUTION	This symbol shows that the operaon manual should be read carefully.
	CAUTION	This symbol shows that a service personnel should be handling this equipment with reference to the installaon manual.
	CAUTION
	CAUTION	This symbol shows that informaon is available such as the operang manual or installaon manual.

IV. CLEANING AND MAINTENANCE WARNINGS

• Turn o the device and pull the plug before cleaning. Failure to do so can cause electrical shock.
• Do not clean the air conditioner with excessive amounts of water.
• Do not clean the air conditioner with combustible cleaning agents. Combustible cleaning agents
  can cause re or deformaon.

CAUTION

• If the air conditioner is used together with burners or other heang devices, thoroughly venlate the room to avoid oxygen deciency.
• Turn o the air conditioner and unplug the unit if you are not going to use it for a long me.
• Turn o and unplug the unit during storms.
• Make sure that water condensaon can drain unhindered from the unit.
• Do not operate the air conditioner with wet hands. This may cause electric shock.
• Do not use device for any other purpose than its intended use.
• Do not climb onto or place objects on top of the outdoor unit.

V. UNIT SPECIFICATION AND FEATURES

Defrost - when defrost feature is acvated

Run - when the unit is on

Timer – when mer is set

- when Wireless control feature is acvated (some units)

"88" illuminates gradually one by one as E

C-0 - set temperature - E - in one second interval

In other modes, the unit will display your temperature seng.

In Fan mode, the unit will display the room temperature.

When error occurs, it displays error code.

"ON" for 3 seconds when:

TIMER ON - is set

SWING, TURBO or SILENCE features are turned on

"OF" for 3 seconds when:

TIMER OFF is set

SWING, TURBO or SILENCE features are turned o

“cF” when an-cold air feature is turned on

“dF” when defrosng

"SC" when unit is self-cleaning

"FP" when freeze protecon (8° Heang) is turned on

VI. ACHIEVING OPTIMAL PERFORMANCE

Opmal performance for the COOL, HEAT, and DRY modes can be achieved in the following temperature ranges. When your air conditioner is used outside of these ranges, certain safety protecon features will acvate and cause the unit to perform less than opmally.

Inverter Split Type

COOL mode		HEAT mode	DRY mode
Room temperature	17°C - 32°C(63°F - 90°F)	0°C - 30°C(32°F - 86°F)	10°C - 32°C(50°F - 90°F)
Outdoor temperature	0°C - 50°C(32°F - 122°F)	-15°C - 30°C(5°F - 86°F)	0°C - 50°C(32°F - 122°F)
	-15°C - 50°C(5°F - 122°F)(For models with low temp. cooling systems.)
	0°C - 60°C(32°F - 140°F)(For special tropical models)		0°C - 60°C(32°F - 140°F)(For special tropical models)

FOR OUTDOOR UNITS WITH AUXILIARY ELECTRIC HEATER

When outside temperature is below 0^ C ( 32^ F), we strongly recommend keeping the unit plugged in at all me to ensure smooth ongoing performance.

Fixed-speed Type

	COOL mode	HEAT mode	DRY mode
Room Temperature	17°-32°C (63°-90°F)	0°-30°C (32°-86°F)	10°-32°C (50°-90°F)
Outdoor Temperature	18°-43°C (64°-109°F)	-7°-24°C (19°-75°F)	11°-43°C (52°-109°F)
	-7°-43°C (19°-10 9°F) (For models with low-temp cooling systems)		18°-43°C (64°-109°F)
	18°-54°C (64°-12 9°F) (For special tropical models)		18°-54°C (64°-12 9°F) (For special tropical models)

To further optimize the performance of your unit, do the following:

• Keep doors and windows closed.
• Limit energy usage by using TIMER ON and TIMER OFF funcons.
• Do not block air inlets or outlets.
  • Regularly inspect and clean air Iters.

For a detailed explanaon of each funcon, refer to the Remote-Control Manual.

Other Features

- Auto-Restart

If the unit loses power, it will automatically restart with the prior sengs once power has been restored.

- Follow me

Using Follow Me feature, the remote display is actual temperature at its locaon. The remote control will send this signal to the air conditioner every 3 minutes interval until press the Follow Me buon again. The air conditioner will cancel the Follow Me feature automatically if it does not receive the signal during any 7 minutes interval.

- Self clean

Acve / Disable self clean funcon. Aer running in cooling or drying mode, if the user press "Self Clean" buon on remote controller, rstly, indoor unit runs in fan only mode for a while, then low heat operaon and nally runs in fan only again. This funcon can keep the inside of indoor unit dry and prevent breeding of mold.

- Louver Angle Memory

When turning on your unit, the louver will automacally resume its former angle.

• Refrigerant Leakage Detecon

The indoor unit will automatically display "EC" The "mer" indicator light turns o and the "run" indicator light ashes 7 mes when the unit detects refrigerant leakage.

For a detailed explanaon of your unit's advanced funconality (such as TURBO mode, Silence and 8° heang funcons), refer to the Remote Control Manual.

VII. SETTING ANGLE OF AIR FLOW

Seng vercal angle of air ow

While the unit is on, use the SWING/DIRECT buon to set the direcon (vercal angle) of airrow.

1. Press the SWING/DIRECT buon once to acvate the louver. Each me you press the buon, it will adjust the louver by 6°. Press the buon unl the direcon you prefer is reached.
2. To make the louver swing up and down connuously, press and hold the SWING/DIRECT buon for 3 seconds. Press it again to stop the automat confuncon.

Seng horizontal angle of air ow

The horizontal angle of the airrow must be set manually. Grip the deector rod (See Fig.B) and manually adjust it to your preferred direcon.

For some units, the horizontal angle of the airrow can be set by remote control. Please refer to the Remote Control Manual.

NOTE ON LOUVER ANGLES

When using COOL or DRY mode, do not set louver at too vercal an angle for long periods of me. This can cause water to condense on the louver blade, which will drop on your oor or furnishings. (See Fig.A)

When using COOL or HEAT mode, seng the louver at too vercal an angle can reduce the performance of the unit due to restricted air ow.

Do not move louver by hand. This will cause the louver to become out of sync. If this occurs, turn o the unit and unplug it for a few seconds, then restart the unit. This will reset the louver.

Fig. B

Do not put your ngers in or near the blower and sucon side of the unit. The high-speed fan inside the unit may cause injury.

Sleep Operaon

The SLEEP funcon is used to decrease energy use while you sleep (and don't need the same temperature sengs to stay comfortable). This funcon can only be acvated via remote control. Press the SLEEP buon when you are ready to go to sleep. When in COOL mode, the unit will increase the temperature by 1^ C ( 2^ F ) aer 1 hour, and will increase an additional 1^ C ( 2^ F ) aer another hour. When in HEAT mode, the unit will decrease the temperature by 1^ C ( 2^ F ) aer 1 hour, and will decrease an additional 1^ C ( 2^ F ) aer another hour. It will hold the new temperature for 5 hours, then the unit will turn o automacally.

Note: The SLEEP funcon is not available in FAN or DRY mode.

graph LR
    A["Set temperature"] --> B["+/- 1°C/2°F"]
    B --> C["+/- 1°C/2°F"]
    C --> D["7 hours timer off"]
    D --> E["Saving energy during sleep"]

VIII. MANUAL OPERATING (WITHOUT REMOTE)

How to operate your unit without the remote control

In the event that your remote control fails to work, your unit can be operated manually with the MANUAL CONTROL buon located on the indoor unit. Note that manual operaon is not a long-term soluon, and that operang the unit with your remote control is strongly recommended.

Unit must be turned o before manual operaon.

To operate your unit manually:

1. Open the front panel of the indoor unit.
2. Locate the MANUAL CONTROL buon on the right-hand side of the unit.
3. Press the MANUAL CONTROL buon one me to acvate FORCED AUTO mode.
4. Press the MANUAL CONTROL buon again to acvate FORCED COOLING mode.
5. Press the MANUAL CONTROL buon a third me to turn the unit o.
6. Close the front panel.

CAUTION

The manual buon is intended for tesng purposes and emergency operaon only. Please do not use this funcon unless the remote is lost and it is absolutely necessary. To restore regular operaon, use the remote control to acvate the unit.

IX. CARE AND MAINTENANCE

Cleaning Your Indoor Unit

BEFORE CLEANING OR MAINTENANCE

ALWAYS TURN OFF YOUR AIR CONDITIONER SYSTEM AND DISCONNECT ITS POWER SUPPLY BEFORE CLEANING OR MAINTENANCE.

CAUTION

Only use a so, dry cloth to wipe the unit clean. If the unit is especially dirty, you can use a cloth soaked in warm water to wipe it clean.

• Do not use chemicals or chemically treated cloths to clean the unit
• Do not use benzene, paint thinner, polishing powder or other solvents to clean the unit. They can cause the plasc surface to crack or deform.
• Do not use water hoer than 40^ C (104°F) to clean the front panel. This can cause the panel to deform or become discolored.

Cleaning Your Air Filter

A clogged air conditioner can reduce the cooling eciency of your unit, and can also be bad for your health. Make sure to clean the liter once every two weeks.

1. Li the front panel of the indoor unit.
2. First press the tab on the end of lter to loosen the buckle, li it up, then pull it towards yourself.
3. Now pull the iter out.
4. If your Iter has a small air freshening Iter, unclip it from the larger Iter. Clean this air freshening Iter with a hand-held vacuum.
5. Clean the large air liter with warm, soapy water. Be sure to use a mild detergent.
6. Rinse the liter with fresh water, then shake o excess water.
7. Dry it in a cool, dry place, and refrain from exposing it to direct sunlight.
8. When dry, re-clip the air fresheningIter to the largerIter, then slide it back into the indoor unit.
9. Close the front panel of the indoor unit.

Diagram showing a hand pressing down on a textured panel with a black arrow indicating downward motion (no text or symbols present)

CAUTION

Do not touch air freshening (Plasma) Iter for at least 10 minutes aer turning o the unit. Available to units with plasma Iter.

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CAUTION

• Before changing the Iter or cleaning, turn o the unit and disconnect its power supply.
• When removing Iter, do not touch metal parts in the unit. The sharp metal edges can cut you.
• Do not use water to clean the inside of the indoor unit. This can destroy insulaon and cause electrical shock.
• Do not expose liter to direct sunlight when drying. This can shrink the liter.

Maintenance – Long Periods of Non-Use

If you plan not to use your air conditioner for an extended period of me, do the following:

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Clean all filters

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Turn on FAN function until unit dries out completely

Turn off the unit and disconnect the power

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Remove batteries from remote control

CAUTION

• Any maintenance and cleaning of outdoor unit should be performed by an authorized dealer or licensed service provider.
• Any unit repairs should be performed by authorized dealer or licensed service provider.

Maintenance – Pre-Season Inspecon

Aer long periods of non-use, or before periods of frequent use, do the following:

Check for damaged wires

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Clean all filters

Check for leaks

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Replace batteries

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Make sure nothing is blocking all air inlets and outlets

X. TROUBLESHOOTING

SAFETY PRECAUTIONS

If ANY of the following conditions occurs, turn o your unit immediately!

• The power cord is damaged or abnormally warm
• You smell a burning odor
  • The unit emits loud or abnormal sounds
• A power fuse blows or the circuit breaker frequently trips
  • Water or other objects fall into or out of the unit

DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AUTHORIZED SERVICE PROVIDER

IMMEDIATELY!

Common Issues

The following problems are not a malfuncon and in most situations will not require repairs.

Issue	Possible causes
Unit does not turn on when pressing ON/OFF buon	The Unit has a 3-minute protecon feature that prevents the unit from overloading. The unit cannot be restarted within three minutes of being turned o.
The unit changes from COOL/HEAT mode to FAN mode	The unit may change its seng to prevent frost from forming on the unit. Once the temperature increases, the unit will start operang in the previously selected mode again.
	The set temperature has been reached, at which point the unit turns o the compressor. The unit will connue operang when the temperature actuates again.
The indoor unit emits white mist	In humid regions, a large temperature dience between the room's air and the condioned air can cause white mist.
Both the indoor and outdoor units emit white mist	When the unit restarts in HEAT mode aer defrosng, white mist may be emied due to moisture generated from the defrosng process.
The indoor unit makes noises	A rushing air sound may occur when the louver resets its posion.
	A squeaking sound may occur aer running the unit in HEAT mode due to expansion and contracon of the unit's plasc parts.Low hissing sound during operaon: This is normal and is caused by refrigerant gas owing through both indoor and outdoor units.
Both the indoor unit and outdoor unit make noises
	Low hissing sound when the system starts, has just stopped running, or is defrosng: This noise is normal and is caused by the refrigerant gas stopping or changing direcon.
	Squeaking sound: Normal expansion and contracon of plasc and metal parts caused by temperature changes during operaon can cause squeaking noises.
Issue	Possible causes
The outdoor unit makes noises	The unit will make dierent sounds based on its current operang mode.
Dust is emied from either the indoor or outdoor unit	The unit may accumulate dust during extended periods of non-use, which will be emied when the unit is turned on. This can be migrated by covering the unit during long periods of inacvity.
The unit emits a bad odor	The unit may absorb odors from the environment (such as furniture, cooking, cigarees, etc.) which will be emied during operaons.
	The unit's Iters have become moldy and should be cleaned.
The fan of the outdoor unit does not operate	During operaon, the fan speed is controlled to opmize product operaon.
Operaon is erratic, unpredictable, or unit is unresponsive	Interference from cell phone towers and remote boosters may cause the unit to malfuncon.In this case, try the following:Disconnect the power, then reconnect.Press ON/OFF buon on remote control to restart operaon.

NOTE: If problem persists, contact a local dealer or your nearest customer service center. Provide them with a detailed descripon of the unit malfuncon as well as your model number.

When troubles occur, please check the following points before contacting a repair company.

Problem	Possible causes	Soluon
Poor cooling performance	Temperature seng may be higher than ambient room temperature	Lower the temperature seng
	The heat exchanger on the indoor or outdoor unit is dirty	Clean the aected heat exchanger
	The air lter is dirty	Remove the lter and clean it according to instrucons
	The air inlet or outlet of either unit is blocked	Turn the unit o, remove the obstrucon and turn it back on
	Doors and windows are open	Make sure that all doors and windows are closed while operang the unit
	Excessive heat is generated by sunlight	Close windows and curtains during periods of high heat or bright sunshine
	Too many sources of heat in the room (people, computers, electronics, etc.)	Reduce amount of heat sources
	Low refrigerant due to leak or long-term use	Check for leaks, re-seal if necessary and top o refrigerant
The unit is not working	Power failure	Wait for the power to be restored
	The power is turned o	Turn on the power
	The fuse is burned out	Replace the fuse
	Remote control baeries are dead	Replace baeries
	The Unit's 3-minute protecon has been acvated	Wait three minutes aer restarng the unit
	Timer is acvated	Turn mer o
Poor heang performance	The outdoor temperature is extremely low	Use auxiliary heang device
	Cold air is entering through doors and windows	Make sure that all doors and windows are closed during use
	Low refrigerant due to leak or long-term use	Check for leaks, re-seal if necessary and top o refrigerant
Indicator lamps connue ashing	The unit may stop operaon or connue to run safely. If the indicator lamps connue to ash or error codes appear, wait for about 10 minutes. The problem may resolve itself. If not, disconnect the power, then connect it again. Turn the unit on. If the problem persists, disconnect the power and contact your nearest customer service center.
Error code appears in the window display of indoor unit: • E0, E1, E2... • P1, P2, P3... • F1, F2, F3...

NOTE: If your problem persists aer performing the checks and diagnoses above, turn o your unit immediately and contact an authorized service center.

XI. TECHNICAL DATA

	HAC-CR09WHN HAC-09CRKIT	HAC-CR12WHN HAC-12CRKIT/HAC-CR12WIFI	HAC-CR18WIFI	HAC-CR24WIFI
Power	100-1240 W	130-1580 W	140-2360 W	160-2960 W
Voltage	220-240V, 50Hz	220-240V, 50Hz	220-240V, 50Hz	220-240V, 50Hz
Cooling	9000 BTU	12000 BTU	18000 BTU	24000 BTU
Noise level	53/61dB	53/65dB	55/61dB	59/67dB
Color	White	White	White	White

Environment friendly disposal

You can help protect the environment!

Please remember to respect the local regulaons: hand in the non-working electrical equipment's to an appropriate waste disposal center.

HEINNER is a registered trademark of Network One Distribution SRL. Other brands and product names are trademarks or registered trademarks of their respective holders.

No part of the speciaons may be reproduced in any form or by any means or used to make any derivative such as translaon, transformaon, or adaptaon without permission from NETWORK ONE DISTRIBUTION.

Copyright © 2013 Network One Disbuon. All rights reserved.

www.heinner.com, http://www.nod.ro

http://www.heinner.com, http://www.nod.ro

CE

This product is in conformity with norms and standards of European Community

Importer: Network One Distribuon

Marcel Iancu Street, no 3-5, Bucharest, Romania

Tel: [phone], www.heinner.com, www.nod.ro

HEINNER

APARAT DE AER CONDITIONAT

Model: HAC-CR09WHN / HAC-09CRKIT

HAC-CR12WHN /

HAC-12CRKIT / HAC-CR12WIFI

HAC-CR18WHN/ HAC-CR18WIFI

HAC-CR24WHN / HAC-CR24WIFI

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• Aparat de aer condionat
  • Capacitate: 9000 / 12000 / 18000 / 24000 BTU
• Culoare: alb

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ATENTIE

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ATENTIE

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Inspectati cablurile deteriorate

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Înlocuiti bateriile

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Exterior view of a white Siemens air conditioner unit (no text or symbols visible)

• Климатик
  • Капацитет: 9000 / 12000 / 18000 / 24000 BTU
  • Цвят: бял

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ВНИМАНИЕ

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ВНИМАНИЕ

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Подменете батериите.

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FIGYELEM

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FIGYELEM!

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Ellenörizze a lé gkiá ramlá st

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ΠΡΟΣΟΧΗ

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ΠΡΟΣΟΧΗ

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e

X. ΕΠΙΣΚΕΥΕΣ

ΜΕΤΡΑ ΑΣΦΑΛΕΙΑΣ