Octiv HP+ - Hearing aid SIEMENS - Free user manual and instructions

Product Type	Hearing Aid
Brand	Siemens
Model	Octiv HP+
Category	Behind-the-Ear (BTE) High Power
Dimensions (HxWxD)	Approx. 10 x 14 x 8 mm (without earhook)
Weight	Approx. 3.5 g (without battery)
Battery Type	Size 13 zinc-air battery
Battery Life	Up to 10 days (estimated, varies by usage)
Maximum Output (OSPL90)	Up to 135 dB SPL
Frequency Range	100 Hz – 8 kHz
Gain	Up to 65 dB
Main Functions	Adaptive directional microphone, noise reduction, feedback cancellation, telecoil (T-coil), multiple programs
Volume Control	Push-button or optional remote control
Maintenance	Clean with soft cloth; use drying system overnight; replace wax guards and domes regularly
Safety Features	Low battery indicator, anti-shock protection, IP58 dust and water resistance
Spare Parts	Ear domes, wax guards, earhooks, tubes, batteries
Reparability	Audio streaming and telecoil compatible
Warranty	2 years standard (may vary by region)
Compatibility	Yes, with optional TV streamer, remote control, and smartphone app (e.g., Siemens Hearing Instruments app)

Frequently Asked Questions - Octiv HP+ SIEMENS

How do I change the battery in my Siemens Octiv HP+?

Open the battery door by gently prying it open with your fingernail. Remove the old battery and insert a new size 13 zinc-air battery with the positive (+) side up. Close the door. The hearing aid will start after a few seconds.

What should I do if my hearing aid whistles or feedback occurs?

Feedback can be caused by a poor ear fit or debris. Ensure the ear dome or mold is properly inserted and clean. Check for wax buildup in the receiver tube. If the issue persists, consult your audiologist for a different dome size or program adjustment.

How do I clean my Siemens Octiv HP+ hearing aid?

Use a soft, dry cloth to wipe the hearing aid daily. Clean the receiver tube and dome with a wax brush and cleaning tool. Avoid using water or solvents. Remove the battery before cleaning and store the device in a dry case overnight.

Can I connect my Octiv HP+ to a TV or smartphone?

Yes, the Octiv HP+ supports optional accessories like the Siemens TV Streamer for audio streaming from TV, and the Siemens Hearing Instruments app for remote control via smartphone (requires the Siemens eConnexxion streamer). Check with your hearing care professional for compatibility.

What is the battery life of the Octiv HP+?

Battery life depends on usage and settings. With a size 13 battery, average life is up to 10 days with typical use (8-12 hours/day). Streaming reduces battery life. Replace batteries when you hear the low battery indicator.

How do I adjust the volume on my Octiv HP+?

Press the push-button on the hearing aid to cycle through volume levels. Each press increases volume; press again to decrease. Alternatively, use the optional remote control or smartphone app for finer adjustments.

Is the Siemens Octiv HP+ waterproof?

The Octiv HP+ has an IP58 rating, meaning it is dust-resistant and can withstand immersion in 1 meter of water for 30 minutes. However, it is not designed for swimming or showering. Remove the device before water activities and dry it thoroughly if exposed.

How often should I replace wax guards and domes?

Replace wax guards every 2-4 weeks or when you notice sound blockage. Change ear domes every 2-3 months or if they become discolored, damaged, or cause discomfort. Always use genuine Siemens parts.

Why is my hearing aid not working?

First, check if the battery is inserted correctly and has charge. Ensure the battery door is fully closed. Clean the microphone and receiver openings. If still no sound, try a different program or consult your hearing care professional for servicing.

What is the warranty on the Siemens Octiv HP+?

Siemens typically offers a 2-year limited warranty covering manufacturing defects. The warranty may include one loss and damage replacement. Register your device and keep the purchase receipt for warranty claims.

USER MANUAL Octiv HP+ SIEMENS

miniTek™ wireless enhancement

Your Octiv + hearing instrument can be used with the miniTek wireless enhancement system. miniTek provides a wireless connection from your Octiv + hearing instruments to your television, mobile phone, MP3 player and stereo. miniTek is also an easy-to-use remote control for your Octiv + hearing instruments for convenient and discreet program and volume adjustment. The miniTek package comprises the miniTek itself which controls the hearing instruments, a Tek transmitter and all cables necessary to link the miniTek into a variety of devices such as TVs, MP3 players, etc.

Optional

Octiv+ instruments are miniTek and easyPocket compatible. The easyPocket remote control is available as an optional accessory allowing for convenient and discreet hearing instrument adjustment. It is extremely ergonomic, has an easy-to-read display and a modern, stylish look.

NOTICE

miniTek and easyPocket are additional products to your hearing instrument which may be available to purchase. If you think it would assist you in your day-to-day life talk to your NHS Provider about how you can obtain a miniTek or easyPocket. Further information is available on our website www.bestsound-technology.co.uk or email [e-mail]

Controls

With the controls you can, for example, adjust the volume or switch hearing programs. Your hearing instruments either have a push button and a rocker switch or a push button only. The NHS Provider has assigned your desired functions to the controls. i Ask your NHS Provider to mark your controls and their functions on the following pages.

Pushbutton

Function Left Right
	^4	^2	^4	^2
Program change
Volume up
Volume down
Standby/turn on
^4 press briefly y_1 ^2 press 2 seconds

You can also use a remote control.

Rockerswitch

Function Left Right
	F	R	F	F	E	F
Program up/down
Volume up/down
Tinnitus noiser level up/down
Sound balance
Standbyl turn on
F press briefly R press 2 seconds, F press 5 seconds

Push button and rocker switch

Function Left Right
Lock / Unlock the controls
Read more in section "Locking the controls".

Settings

i	Ask your NHS Provider to mark your individual settings on the following pages.

Hearing programs

1
2
3
4
5
6

Read more in section "Changing the hearing program".

Features
	Power-on delay enables whistle-free insertion of hearing

instruments. Read more in section "Turning on and off".

e2e wireless enables simultaneous control of both hearing instruments. Read more in section "Using two hearing instruments".

☐ A telecoil is built into the instrument, so it can connect with audio induction loops. Read more in section "Audio induction loops".

Accessories
☐	Remote control
Battery size and ear pieces
Batteries
☐	Non-rechargeable (size 13)
☐	Non-rechargeable (size 312)

Exchangeable ear pieces(only with LifeTubes)		Size
	LifeTip open or closed
	LifeTip double
	LifeTip semi-open

Important information

Intendeduse

Hearing instruments are intended to improve the hearing of hearing impaired persons. Diagnosis and prescription of a hearing instrument must be performed by hearing health specialists, e.g. acousticians, audiologists or ENT doctors.

Use the hearing instruments and accessories only as described in this user guide.

Transport and storage

conditions

During extended periods of transport and storage, please observe the following conditions

Storage Transport

Temperature	10 to 40 °C	-20 to 60 °C
Relative humidity	10 to 80 %	5 to 90 %

Air pressure 700 to 200 to 1050 hPa 1200 hPa

For other parts, such as batteries, other conditions may apply.

NOTICE

To avoid environmental pollution, do not throw batteries into household waste.
▶ Recycle or dispose of batteries according to national regulations or return them to your NHS Provider.
▶ Recycle hearing instruments, accessories and packaging according to national regulations.

In case of instrument failure

Is the instrument switched on? Is the battery inserted correctly?
Is the battery run down?
Is the battery compartment closed?
Is the sound opening in the ear mould clogged with wax?

Troubleshooting

Sound is weak Increase the
- Increase the volume. - Replace the empty battery. - Clean or exchange the tube and the ear piece.
▶ Increase the volume. ▶ Replace the empty battery.
Clean or exchange the tube and the ear piece.

Hearing instrument emits

whistling sounds.

▶ Reinsert the ear piece until it fits securely.

Decrease the volume.

Clean or exchange the ear piece.

Sound is distorted.

▶ Decrease the volume. ▶ Replace the empty battery.

▶ Replace the empty battery. ▶ Clean or exchange the tube and the ear piece.

Hearing instrument emits signal tones.

Replace the empty battery.

Hearing instrument does not work.
▶ Turn the hearing instrument of Gently close the battery door.
▶ Replace the empty battery.
▶ Make sure the battery is inserted
▶ Power-on delay is active. Wait
several seconds and check again.

NOTICE

Your hearing instruments are designed to comply with international standards on electromagnetic compatibility but interference with nearby electronic devices could occur. In this case, move away from the source of interference.

Important safety information

Personalsafety

WARNING

Risk of impairing the residual hearing of the user.
▶ Use only hearing instruments that have been fitted especially
for your needs.
Risk of Injury!
Do not use obviously damaged devices and return them to point of sale.

Risk of explosion!

Do not use your hearing instruments in explosive atmospheres (e.g. in mining areas).

Risk of affecting electronic equipment!
In areas where the use of electronics or wireless devices are
restricted, verify if your device has to be turned off.

Risk of interference with active and non-active implants! If you wear an active or a non-active implant, e.g. a brain implant:

▶ Prior to use, have the electromagnetic compatibility verified.

Consult the physician that implanted the device before using

your hearing instruments.

Keep a safe distance of about 1.6 inches (4 cm) between the
implant and hearing instruments.
Your hearing instruments may reduce certain background sounds, potentially also traffic or warning signals.

WARNING

Choking hazard!

Your hearing instruments contain small parts which can be swallowed.

Keep hearing instruments, batteries and ac of children and mentally disabled persons
▶ If parts have been swallowed consult a physician or hospital
immediately
▶ Ensure adequate supervision if infants, small children or mentally
disabled persons need to wear hearing instruments.
▶ Check the completeness of the hearing instruments regularly and ensure

WARNING

Consult your NHS Provider if you experience any unusual side

effects like skin irritation, excessive accumulation of ear wax,
dizziness, change in your hearing, or if you think there may be a foreign object in your par canal.

foreign us

CAUTION

Risk of injury!

Always wear the tube with an ear piece.
Make sure that the ear piece is completely attached.
Risk of injury!
Insert the ear piece carefully and not too deeply into the ear.
Risk of injury!
In very rare cases the ear piece could remain in your ear when removing the hearing instrument. If this happens, have the ear piece removed by a medical professional.

WARNING

Risk of further impairment to the user's hearing health.

An NHS Provider should advise a prospective hearing instrument or tinnitus noiser user to consult promptly with a licensed physician (preferably an ear specialist) before using the hearing instrument or hearing instrument with tinnitus noiser function if the NHS Provider determines through inquiry, actual observation, or review of any other available information concerning the prospective user that the prospective user has any of the following conditions:

▶ Visible congenital or traumatic deformity of the ear.

History of active drainage from the ear within the previous 90 days.

History of sudden or rapidly progressive hearing loss within the previous 90 days

previous 90 days.

▶ Acute of chronic dizziness ▶ Unilateral hearing loss of
- Unilateral hearing loss of sudden or recent onset within the previous 90 days.
▶ Audiometric air-bone gap equa
500Hz, 1,000Hz and 2,000Hz.
Visible evidence of significant cerumen accumulation or a
foreign body in the ear canal

Pain or discomfort in the ear.

Productsafety

NOTICE

Leaking batteries damage the hearing instruments.
▶ Turn the hearing instruments off when not in use to preserve
the battery.
Remove batteries when the instruments are not in use for a prolonged period of time.

NOTICE

Protect your hearing instruments from extreme heat. Do not expose them to direct sunlight.

Do not dry your hearing instruments in the microwave oven.

Different types of strong radiation, e. g. during X-ray or MRI head examinations, may damage hearing instruments
Do not wear the hearing instruments during these or similar procedures. Weaker radiation, e. g. from radio equipment or airport security, does not damage the hearing instruments.

NOTICE

Protect your hearing instruments from high humidity. Do not wear them in the shower or when you apply make-up, perfume, aftershave, hairspray or suntan lotion.

Only for two instruments or the use of a remote control:

In some countries restrictions for the usage of wireless equipment exist. Refer to local authorities for further information.

Conformance information

With the CE marking, Sivantos confi rms compliance with the European guidelines, in particular directive 93/42 EEC of the European Council applying to medical products.

For the products with e2e wireless 2.0 Sivantos additionally confi rms compliance with the European Directive 99/5/EC (R&TTE) concerning radio and telecommunications terminal equipment

Our quality management system, certified by an independent authority, assures consistently high product quality and reliability to the customer.

2011/65/EU RoHs concerning the restriction of hazardous substances

Technical information

FCC ID: SGI-WL002BTE

IC: 267AB-WL002

Operating frequencies: Fc=3.28 MHz

Disposal information

Within the European Union, the marked equipment is covered by "Directive 2002/96/EC of the European Parliament and of the Council of 27 January 2003 on waste electrical and electronic equipment." Amended by "Directive 2003/108 EC" (WEEE).

UnitedKingdom

Sivantos Limited Platinum House

SUSSEX Manor Business Park

Gatwick Road, Crawley

West Sussex RH10 9NH

Email: [e-mail]

LegalManufacturer

Sivantos GmbH Honri Dunant S

91058 Erlangen

Germany

Phone [phone]

WARNING

WARNING

Tinnitus noiser
Your hearing instrument may be equipped with a tinnitus noiser. The use of the tinnitus noiser should be only on the advice and in consultation with your NHS Provider.
Risk of further impairment to the user's hearing health.
The volume of the tinnitus noiser can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time.
The tinnitus noiser should never be used at uncomfortable levels.
For NHS Providers:
The target population is primarily the adult population over 21 years of age. The patient may have some control of the level or volume of the signal and the patient should discuss this adjustment as well as his or her comfort level and sound of the signal with their NHS Provider.
Risk of further impairment to the user's hearing health.
The volume of the tinnitus noiser can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Should the tinnitus noiser be set to such a level in the hearing instrument, advise the user of the maximum amount of time per day he or she should use the tinnitus noiser. For example, occupational safety guidelines restrict continuous noise exposure of 80 dBA SPL to 8 hours per day.
The tinnitus noiser should never be used at uncomfortable levels.

SIEMENS

www.bestsound-technology.co.uk

Octiv S+, M+ and HP+

Instructions and guidance

www.bestsound-technology.co.uk

Manufactured by Sivantos GmbH under Trademark License of Siemens AG Based on Document No. 101547-02422-00T04-7600 EN CBRL D00119053

Based on Document No. A91341-02422-99104-7600 EN-GBR | D00118935 JN7484| Pt No: 10824115 | Issue 4 | © 05.2015 Siemens AG

Explanation of symbols

Points out a situation that could lead to serious, moderate, or minor injuries

Indicates possible property damage

i Advice and tips on how to handle your device better

Information and warnings for children with hearing instruments

Optional symbol for custom models with wireless functionality

CE compliance label, confi rms compliance with certain European Directives, refer to section "Conformance information".

Conformance information Indicates the legal manufacturer of the device

Do not dispose of the device with general domestic

waste. Read more in section "Disposal information"

Read and follow the instructions in the user guide

Getting to know your hearing instruments It is recommended to familiarise yourself with your new hearing instruments. With the instruments in your hand try using the controls and note their location on the instrument. This will make it easier for you to feel and press the controls while wearing the hearing instruments.

CAUTION

Read this user guide thoroughly and completely and follow the safety information in this document to avoid damage or injury.

If you have problems pressing the controls of your hearing instruments while wearing them, you can ask your NHS Provider about a remote control option.

To benefit most from your hearing instrument, wear it daily and all day long. Especially after long periods of living with hearing loss, a dedicated hearing training is recommended - ask your NHS Provider.

Inserting

Your hearing instruments have been fi ne-tuned for your right and left ear. Coloured markers indicate the side:

- red marker = right ear - blue marker = left ear

To insert the hearing instrument: ▶ Hold the tube at the bend

that is closer to the ear.

to the piece

Carefully push the ear piece

in the ear canal ①

▶ Twist it slightly until it sits well.

Open and close your mouth to avoid accumulation of air in the ear canal.

Lift the hearing instrument and slide it over the top of your ear ⏻.

■ Insert the right hearing instrument with the right hand and the left hearing instrument with the left hand.

If you have problems inserting the ear piece, use the other hand to gently pull your earlobe downwards. This opens the ear canal and eases insertion of the ear piece

The optional concha lock helps to securely retain the ear piece in your ear. To position the concha lock:

Bend the concha lock and position it carefully into the bowl of your ear (refer to the picture)

Audio induction loops

Many telephones as well as public places like theatres offer the audio signal (music and speech) via an audio induction loop. With this system, your hearing instruments can directly receive the desired signal – without distracting noise in the environment.

You can usually recognise audio induction loop systems by certain signs.

Ask your NHS Provider to confi gure a telecoil program.

▶ Switch to the telecoil program whenever you are in a place with an audio induction loop.

Whether the telecoil program

is configured for your hearing instrument is listed in section "Settings".

Telecoil program and remote control

NOTICE

For instruments with wireless connectivity: When the telecoil program is active, the remote control may cause a pulsing noise.

▶ Use the remote control with a distance greater than 10 cm (4 inches).

Your Octiv™+ hearing instrument

Components and names

1 Ear piece (LifeTip)

② Concha lock (option)

③ Tube (LifeTube)

4 EarHook

⑤ Microphone openings

6 Push button

7 Rocker switch

⑧ Battery compartment

Removing

▶ Lift the hearing instrument and

slide it over the top of your ear Holdthetube and pull the ear piece carefully

out ②.

Clean and dry your hearing instruments after usage. Read more in section "Maintenance and care".

Adjusting the volume

Your hearing instruments automatically adjust the volume to the listening situation.

If you prefer manual volume adjustment, press the rocker switch briefly or use a remote control.

Refer to section "Controls" for your personal settings. An optional signal can indicate the volume change.

:

Note that manual volume adjustment may not be available for Octiv S+ instruments.

Changing the hearing program

Hearing programs change the characteristics of the sound coming through the hearing instrument. They help you to select the optimal setup for every listening situation. An optional signal can indicate the change of the hearing program.

To change the hearing program, press the push button briefy or use a remote control.

Refer to section "Controls" and to section "Settings" for your personal settings and for a list of your hearing programs.

Your NHS Provider can confi gure your hearing instruments so that they switch automatically to the audio shoe program if the audio shoe has been attached. Read more in section "Audio input".

Batteries

Changing the batteries

1 Openthebattery compartment

2 Removecolouredsticker from new battery, place battery in drawer with + symbol on battery + side up. (You should only remove the protective sticker if you actually use the battery)

③ Close battery door

Carefully close the battery compartment. If you feel resistance, the battery is not inserted correctly. Do not attempt to close the battery compartment by force. It can be damaged.

Low Battery indicator

▶ Always use the right size batteries

Your hearing instrument may be programmed to inform you when the battery should be replaced for best system performance. You may hear an intermittent series of beeps and/or experience low amplification power or volume. Change the battery when either of these occur. Remove empty batteries immediately and dispose of according to local regulations.

Remember to have your replacement batteries with you at all times.

■ Only use zinc-air batteries or nickel-metal hydride (NiMH) rechargeable batteries.

Do not use e.g. silver-zinc or lithium-ion rechargeable batteries.

Daily use

Turning on and off

You have several options to turn your hearing instruments on or off. Via battery compartment:

▶ Turning on: Close the battery compartment. The default volume and hearing program are set

▶ Turning off: Open the battery compartment.

Via push button or rocker switch: Turning on or off: Press the push button. Refer to section "Controls" for your personal settings.

After turning on, the previously used volume and hearing

- via remote control: - Follow the instructions in the remote control's user guide. - After turning on, the previously used volume and hearing program are set.

- When wearing the hearing instruments, an optional signal can indicate when an instrument is turned on or off.

■ Remove the batteries if the hearing instruments are not used for several days.

When the power-on delay is activated, the hearing instruments turn on after a delay of several seconds. During this time you can insert the hearing instruments without experiencing unpleasant whistling.

The "power-on delay" can be activated by your NHS Provider.

Furtheradjustments

(optional)

The controls of your hearing instruments can also be used to change, for example, the tinnitus noiser level.

Refer to section "Controls" for your personal settings.

Locking the controls

(optional)

To prevent any accidental operation you can lock the controls. When the controls are locked, both push button and rocker switch are disabled.

To lock the controls, press the top of the rocker switch and hold it. Simultaneously press the push button on the same hearing instrument for 3 seconds.

To unlock the controls, press the bottom of the rocker switch and hold it. Simultaneously press the push button on the same hearing instrument for 3 seconds.

Whether this function is configured for your hearing instruments is listed in section "Controls".

If you are wearing two hearing instruments, you have to lock or unlock the controls on each hearing instrument separately.

■ Locking or unlocking can optionally be indicated by an acoustic signal.

When you turn your hearing instruments off and on again, the key lock remains in the previously selected state.

WARNING

Note that any unauthorized changes to the product may cause damage to the product or cause injury.

Use only approved parts and accessories. Ask your NHS Provider for support.

Using two hearing

instruments

When controlling two instruments you have the following options to, for example, change the hearing program:

You can control each hearing instrument separately.

You can control both hearing instruments simultaneously.

Your NHS Provider has to activate the "e2e wireless" function, enabling both hearing instruments to exchange information. You can then use either a remote control or the user controls on either of your instruments for the desired function e.g. volume change.

The control elements of both instruments can even be set differently – thus offering you the degree of control you really need.

On the phone

When you are on the phone, hold the telephone receiver slightly above your ear. The hearing instrument and telephone receiver have to be aligned. Turn the receiver slightly so that the ear is not completely covered.

Telephone interview

Telephone program You may prefer a certain volume when using the phone. Ask your NHS Provider to confi gure a telephone program.

Switch to the telephone program whenever you are on the phone.

Whether a telephone program is configured for your hearing instrument is listed in section "Settings".

Audio input

With an audio shoe you can connect your hearing instrument to an FM system. An FM system gathers speech at the voice source (via a separate microphone) and transmits the sound directly to the hearing instrument. This can be useful for adults in diffi cult listening situations and for children in classrooms.

Nowadays, most FM systems allow for coupling with audio devices like a MP3 player.

Your NHS Provider can confi gure your hearing instruments so that they switch automatically to the audio shoe program if the audio shoe has been attached.

If you want to use an audio shoe, a special battery compartment is required. Ask your NHS Provider to exchange the battery compartment.

WARNING Risk of electric shock!

Connect audio input only to a device conforming to IEC 60065, the IEC-Norm for audio, video and other electronic devices.

NOTICE

Use an approved audio shoe only. Ask your NHS Provider for this accessory. The audio shoe is only available for Octiv M+ & HP+ hearing instruments.

Attaching and removing the audio shoe

The audio shoe is integrated into a battery compartment.

To attach or remove the audio shoe, the battery compartment has to be exchanged. A special tool is required.

▶ Ask your NHS Provider to attach or remove the audio shoe.

Maintenance and care

Your hearing instruments are so robust that they will function reliably for years. It is, however, important that you take care of your instruments and observe a few basic rules, which will soon become habit.

Cleaning

For hygiene reasons and to maintain functionality, clean your hearing instruments daily.

NOTICE

Donotput the hearing instruments in water. Do not put LifeTubes or LifeTips in water.

Clean your hearing instruments with a soft, dry tissue.

If your hearing instruments are equipped with LifeTubes, regularly clean the tubes with special cleaning wires. Refer to section "Cleaning the LifeTubes" for details.

▶ Ask your NHS Provider for recommended cleaning products, special care sets and further information on how to keep your hearing instruments in good condition.

For a more thorough professional cleaning, take your instruments to your NHS Provider.

Cleaning the LifeTubes If your hearing instruments are equipped with LifeTubes, you can remove cerumen from the tubes using a special cleaning wire. Ask your NHS Provider for suitable cleaning wires.

Screw off

the tube. Carefully insert the cleaning wire into the tube. Start from the side opposite to the ear piece adapter.

▶ Push the cleaning wire

all the way through the tube.

Wipe away any cerumen or debris that is dislodged from the tube.

▶ Completely remove the cleaning wire from the tube.

Screw the tube onto the hearing instrument.

CAUTION

Risk of damage to ear canal

and ear drum. Always remove the Life

Always remove the line Cleaning Wire from

the LifeTube before

reattaching it to your hearing instrument.

Drying

Dry you hearing instruments

overnight

▶ Ask your Hearing Care Professional for recommended drying products.

Exchanging ear pieces

and tubes

▶ Ask your NHS Provider to

exchange the LifeTube

approximately every 3 to 6 months or as needed.

▶ Ask your NHS Provider to exchange LifeTips every 1 to 2 months or as needed.

Storage

During longer periods of non-use, store your hearing instruments with open battery compartment (and batteries removed) in a drying system in order to prevent the penetration of moisture.

▶ Ask your NHS Provider to exchange LifeTips every 1 to 2 months or as needed.