NAV E 401 D - Video Encoder Extron - Free user manual and instructions

Product Type	AV over IP Encoder/Decoder
Max Video Resolution	4K @ 60 Hz (4:4:4)
Video Compression	H.264, JPEG 2000
Audio Support	Embedded HDMI audio, analog stereo pass-through
Network Interface	1x RJ-45 Gigabit Ethernet with PoE+
Video Input	1x HDMI
Video Output	1x HDMI (loop-through)
Dimensions (H x W x D)	1.7 x 4.3 x 4.3 inches (4.3 x 10.9 x 10.9 cm)
Weight	1.5 lbs (0.68 kg)
Power Supply	PoE+ (802.3at) or 12 VDC external adapter
Power Consumption	12 W typical
Control	Extron PCS, Global Configurator, Telnet, web UI
Latency	Less than 1 frame (H.264), ultra-low for JPEG 2000
Streaming Protocols	RTP, RTSP, UDP, Multicast
Operating Temperature	32 to 122 °F (0 to 50 °C)
Storage Temperature	-4 to 158 °F (-20 to 70 °C)
Relative Humidity	10% to 85% noncondensing
Warranty	3 years parts and labor
Maintenance	Wipe with dry cloth; no user-serviceable parts inside
Safety Compliance	UL, CE, FCC Class A

Frequently Asked Questions - NAV E 401 D Extron

What is the maximum video resolution supported by the Extron NAV E 401 D?

The NAV E 401 D supports video resolutions up to 4K @ 60 Hz with 4:4:4 chroma sampling, ensuring high-quality video distribution.

Does the device support Power over Ethernet (PoE)?

Yes, the NAV E 401 D can be powered via PoE+ (802.3at) or an optional 12 VDC external power supply.

How do I configure the IP address of the encoder/decoder?

You can configure the IP address using Extron PCS (Product Configuration Software), the built-in web UI, or via Telnet. Default is DHCP with fallback to 192.168.254.254.

What video compression formats are available?

The NAV E 401 D supports H.264 for bandwidth-efficient streaming and JPEG 2000 for visually lossless compression with ultra-low latency.

Can I use the NAV E 401 D as both an encoder and decoder?

Yes, the NAV E 401 D is a dual-function device that can operate as either an encoder (transmitter) or decoder (receiver) depending on configuration.

What is the typical latency of the device?

Latency is less than 1 frame for H.264 and even lower for JPEG 2000, making it suitable for real-time applications.

Does the NAV E 401 D support audio embedding/de-embedding?

Yes, it supports embedded HDMI audio and an analog stereo audio pass-through for external audio sources.

How do I reset the device to factory defaults?

Press and hold the Reset button on the rear panel for 10 seconds using a paperclip until the LED flashes. This resets IP settings and configuration.

Can I control the device remotely?

Yes, the device can be controlled via Telnet, web UI, Extron Global Configurator Plus/Professional, or third-party control systems.

What are the warranty terms for the Extron NAV E 401 D?

Extron provides a standard 3-year warranty on parts and labor. Extended warranties may be available.

USER MANUAL NAV E 401 D Extron

NAV E 401 D and NAV E 201 D

Streaming HDMI Encoders

Safety Instructions

Safety Instructions • English

WARNING: This symbol, when used on the product, is intended to alert the user of the presence of uninsulated dangerous voltage within the product's enclosure that may present a risk of electric shock.

ATTENTION: This symbol, when used on the product, is intended to alert the user of important operating and maintenance (servicing) instructions in the literature provided with the equipment.

For information on safety guidelines, regulatory compliances, EMI/EMF compatibility, accessibility, and related topics, see the Extron Safety and Regulatory Compliance Guide, part number 68-290-01, on the Extron website, www.extron.com.

All trademarks mentioned in this guide are the properties of their respective owners.

The following registered trademarks (*), registered service marks (SM), and trademarks (TM) are the property of RGB Systems, Inc. or Extron (see the current list of trademarks on the Terms of Use page at www.extron.com):

Registered Trademarks®)

Extron, Cable Cubby, ControlScript, CrossPoint, DTP, eBUS, EDID Manager, EDID Minder, eLink, Flat Field, FlexOS, Glitch Free, Global Configurator, Global Scripter, GlobalViewer, Hideaway, HyperLane, IP Intercom, IP Link, Key Minder, LinkLicense, LockIt, MediaLink, MediaPort, NAV, NetPA, PlenumVault, PoleVault, PowerCage, PURE3, Quantum, ShareLink, Show Me, SoundField, SpeedMount, SpeedSwitch, StudioStation, System INTEGRATOR, TeamWork, TouchLink, V-Lock, VN-Matrix, VoiceLift, WallVault, WindoWall, XPA, XTP, XTP Systems, and ZipClip

Registered Service Mark(SM): S3 Service Support Solutions

Trademarks(TM)

AAP, AFL (Accu-RATE Frame Lock), ADSP (Advanced Digital Sync Processing), AVEdge, CableCover, CDRS (Class D Ripple Suppression), Codec Connect, DDSP (Digital Display Sync Processing), DMI (Dynamic Motion Interpolation), Driver Configurator, DSP Configurator, DSVP (Digital Sync Validation Processing), EQIP, Everlast, FastBite, Flex55, FOX, FOXBOX, IP Intercom HelpDesk, MAAP, MicroDigital, Opti-Torque, PendantConnect, ProDSP, QS-FPC (QuickSwitch Front Panel Controller), Room Agent, Scope-Trigger, SIS, Simple Instruction Set, Skew-Free, SpeedNav, Triple-Action Switching, True4K, True8K, VectorTM 4K, WebShare, XTRA, and ZipCaddy

FCC Class A Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. The Class A limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference. This interference must be corrected at the expense of the user.

ATTENTION:

• This unit was tested with shielded I/O cables on the peripheral devices. Shielded cables must be used to ensure compliance with FCC emissions limits.
• For more information on safety guidelines, regulatory compliances, EMI/EMF compatibility, accessibility, and related topics, see the Extron Safety and Regulatory Compliance Guide on the Extron website.

Battery

CAUTION: Risk of explosion — Do not replace the battery with an incorrect type. Dispose of used batteries according to the instructions.

Conventions Used in this Guide

Notifications

The following notifications are used in this guide:

CAUTION: Risk of minor personal injury.

NOTE: A note draws attention to important information.

TIP: A tip provides a suggestion to make working with the application easier.

Software Commands

Commands are written in the fonts shown here:

^AR Merge Scene,,0p1 scene 1,1 ^B 51 ^W^C.0 [01] R000400300004000080000600 [02] 35 [17] [03]

Esc X1 *X13 *X17 *X25 *X20 CE ←

NOTE: For commands and examples of computer or device responses used in this guide, the character "0" is the number zero and "O" is the capital letter "o."

Computer responses and directory paths that do not have variables are written in the font shown here:

Reply from 208.132.180.48: bytes=32 times=2ms TTL=32 C:\Program Files\Extron

Variables are written in italics as shown here:

ping xxx.xxx.xxx.xxx -t SOH R Data STX Command ETB ETX

Selectable items, such as menu names, menu options, buttons, tabs, and field names are written in the font shown here:

From the File menu, select New. Click the OK button.

Specifications Availability

Product specifications are available on the Extron website, www.extron.com.

Extron Glossary of Terms

A glossary of terms is available at https://www.extron.com/technology/glossary.aspx.

Contents

Introduction ...... 1

About this Guide....1

About the NAV System....1

About the Encoder ....1

About the Decoder 2

System Interaction and Capabilities ......2

Features....3

Installation 5

Mounting and Rear Panel Connections......5

UL and Safety Guidelines....6

Choosing and Preparing the Site ....6

Make Rear Panel Connections....9

Test and Troubleshoot....9

Complete the Physical Installation....10

Connectors....11

Indicators and buttons....12

Connector and Cable Details 13

HDMI connectors ....13

Control connector wiring....14

LAN and Ext connector 14

Power supply wiring....15

Basic Operation.... 17

Power....17

Pairing Devices....17

Operation 18

System operation with a NAVigator....18

Configuration and other operations....18

Reset operations ....18

HTML Operation....21

Opening the Embedded HTML Pages ......21

Using the HTML Pages......24

Input Configuration Page 25

Output Configuration Page 27

Ties Page 37

Tools Pages 39

Monitoring Page 46

Settings Page 50

About Page 65

Control System......66

Toolbelt....66

Global Configurator Plus and Professional ......68

Global Scripter....69

SIS Operation 70

Host-to-Encoder Communications .....70

Encoder-Initiated Power-Up Message....70

Encoder Error Responses....71

Using the Command and Response Tables .....71

Common symbol definitions....71

SIS Command and Response Tables....72

Troubleshooting 76

Alarms....76

Introduction

This section contains the following topics:

• About this Guide
  • About the NAV System
• Features

About this Guide

This guide contains installation, configuration, and operating information for the following Extron streaming encoders:

• NAV E 401 D Encoder — Streams HDMI video and audio over a managed 1G IP network. Also supports Ethernet extension.
• NAV E 201 D Encoder — Streams HDMI video and audio over a managed 1G IP network.

The encoders discussed in this guide are housed in mountable enclosures with decorator-style wallplates. The encoders can be mounted in Underwriters Laboratories (UL) standard wall boxes or using the included mud ring.

NOTE: In this guide:

• The NAV E 401 D and NAV E 201 D are both referred to as an “encoder.” They are referenced by model name when differences exist.
• NAV encoders and decoders collectively are referred to as "endpoints."

About the NAV System

The Extron NAV decoders and one or more compatible encoders form an AV distribution and switching matrix on an Internet Group Management Protocol (IGMP) Managed IP Network. The encoders are configured for low latency multicast streaming. The decoders are configured to join the assigned multicast group.

About the Encoder

A NAV encoder inputs an HDMI video signal and generates a video and audio stream that can be transmitted over an IP network using the Extron PURE3 Codec algorithm to compress the data. The PURE3 Codec exceeds many of the performance characteristics of existing compression formats and provides exceptionally robust protection against network errors, making it ideal for quality-critical applications.

The data stream can include:

• HDCP-compliant HDMI video (which can include embedded digital audio [SMPTE 299M and SMPTE 272M-A]) at resolutions up to 4k @ 60 Hz
  • RS-232 and IR control signals
• NAV E 401 D only — An Ethernet Extension port allows communication to the same network.

You can manage the endpoints using an Extron NAVigator System Manager (see figure 1). The base version of the NAVigator can control up to 16 endpoints with an expansion option that can accommodate up to 240 endpoints.

The streamed NAV signal can also be routed using a managed network switch and can be dedicated to a specific VLAN. AV switching can be done via a control system by interfacing to the NAV decoder or the NAVigator.

NOTE: The RS-232 and IR communications are passive pass-through only. The encoder and decoder do not generate or respond to the RS-232 and IR communication signals.

graph TD
    A["TLP Pro 1025M"] --> B["Control Network"]
    B --> C["NAVigator"]
    C --> D["Extron NAV E 101 Input 1"]
    C --> E["Extron NAV E 101 Input 2"]
    C --> F["Extron NAV E 101 Input 3"]
    C --> G["Extron NAV E 201 D Input n"]
    C --> H["Extron NAV SD 101 #1"]
    C --> I["Extron NAV SD 101 #2"]
    C --> J["Extron NAV SD 101 #3"]
    C --> K["Extron NAV SD 101 #n"]
    D --> L["AV Streaming Network"]
    E --> L
    F --> L
    G --> L
    H --> L
    I --> L
    J --> L
    K --> L

Figure 1. Typical NAV Application

About the Decoder

One or more compatible decoders, such as the NAV SD 501 or NAV SD 101, decode the data stream back into the original video and audio signal formats and output them locally.

System Interaction and Capabilities

Each encoder and decoder has an integrated web interface. All normal system configuration and control is via the web interface of the NAVigator. Using a computer on the same network and a standard web browser; such as Google Chrome™, Mozilla™ Firefox™, or Microsoft® Edge™; you can configure any encoder or decoder unit in the system.

The embedded audio can be transported as a 2-channel LPCM uncompressed stream. Audio can follow video to the same decoder or be broken away to a different endpoint.

A dedicated RS-232/IR port, a secure platform device (SPD), is available for distributing RS-232 and IR data with the streamed video, such as for control of a projector.

The units are housed in 3-gang wall-mountable metal enclosures with decorator-style faceplates available in black and white to match a variety of room decors.

The external 100 VAC to 240 VAC, 50-60 Hz power supply provides worldwide power compatibility.

Features

• Decorator-style wallplate design — Three-gang, in-wall enclosure with a decorator-style faceplate is available in black or white to blend with a wide range of environments. Facilitates discreet installation near the source without a rack or external power.
• Encodes and streams video and audio over 1 Gbps Ethernet networks — Standard 1 Gbps Ethernet supports flexible system design and transmission over large distances to any location.
• Supports HDMI 2.0 at resolutions up to 4K/60 @ 4:4:4 — HDMI up to 4K @ 60 Hz (4096 x 2160) with full 4:4:4 chroma subsampling ensures accurate reproduction of source images.
• PURE3 Codec — Patented by Extron, the wavelet-based compression technology delivers high image quality with very low-latency at highly efficient bit rates. With its high immunity to network errors and built-in error concealment, PURE3 facilitates reliable, real-time delivery of visually lossless video over IP networks.
• PURE3 Intelligent Selective Streaming (ISS) — Leverages low motion content to achieve extremely low bitrates while maintaining visually lossless performance.
• Interoperable with 10 Gbps NAV endpoints — 1 Gbps video can be readily decoded by 10 Gbps decoders for greater compatibility in mixed 1 Gbps/10 Gbps solutions.
• Ultra-low latency with high quality video — Streams professional-grade video with ultra-low latency using the unique wavelet-based Extron PURE3 codec, guaranteeing exceptional user experience and accurate reproduction of every detail.
• AES67 audio support — Supports the AES67 audio over IP standard, providing compatibility with Extron and third-party DSP processors.
• HDCP 2.3 compliant — Ensures display of content-protected media and interoperability with other HDCP-compliant devices.
• (NAV E 401 D only) Ethernet extension — Built-in Ethernet extension facilitates connection to peripheral Ethernet-enabled devices over the same cable as video and audio. Saves on cabling cost in installations with any remote devices requiring LAN connectivity.
• PoE+ compatibility eliminates the need for a local power supply — PoE+ enables receipt of power directly from the PoE switch, eliminating the need for bulky local power supplies.
• SRTP stream encryption (SRTP) — Ensures encryption, message authentication, and data integrity for video and data streams.
• Audio breakaway enables independent audio and video switching — Provides the capability to break away an audio signal from its corresponding video signal.
• Customizable Screen Saver — Displays a user-supplied custom image, black screen, blue screen, or the last video frame when no active video signal or stream is present.
• Priority Routing — Assign custom tags to endpoints on built-in encoder HTML pages. Tags can be used to further classify endpoints, easily locate them on the network, or apply rules for routing with an Extron control system.
• 802.1X port-based Network Access Control — Supports 802.1X port-based authentication, requiring that all devices are approved before network access is granted.
• Certified FIPS 140-2 module — Extron cryptographic module meets NIST and CCS guidelines and is certified by CMVP to the FIPS 140-2 information processing standard in order to ensure protection of sensitive data.
• Active Directory support — Integrates with Microsoft ® Active Directory, simplifying user management, group authentication, and helping to maintain strong security policies.

- Adjustable bit rate — Selects bit rates while maintaining image quality for a more flexible network configuration that easily adapts to different application requirements. A non-blocking solution is available to accommodate even very large installations.

- Error concealment — Offers high immunity to network errors, ensuring reliable transmission of high quality imagery with the ability to conceal errors even during incidents of heavy packet loss.

- HDMI loop-through — Local HDMI output provides signal for a local display, an AV system, or a hardware codec, enabling monitoring or sharing of content without the need for a separate distribution amplifier.

- Embedded web interface — Intuitive, user-friendly embedded web interface simplifies device configuration, setup, and system operation.

- EDID Minder automatically manages EDID communication between connected devices — EDID Minder ensures that all sources power up properly and reliably output content for display.

- Key Minder continuously verifies HDCP compliance for quick, reliable switching — Key Minder authenticates and maintains continuous HDCP encryption between input and output devices to ensure quick and reliable switching in professional AV environments, while enabling simultaneous distribution of a single source signal to one or more displays.

- HDCP Visual Confirmation — When HDCP-encrypted content is transmitted to a non-HDCP compliant display, a full-screen green signal is sent to the display for immediate visual confirmation that protected content cannot be viewed on that display.

- Supports embedded HDMI audio signals — Directly interfaces with common digital AV source signals for compatibility with most digital audio devices.

- Integrates with Pro Series control systems for secure, user-friendly external control — Designed to integrate directly with Extron Pro Series control systems for secure, encrypted RS-232 and IR control of external devices without the need for additional control processors.

- Consumer Electronics Control (CEC) capability — CEC commands can be triggered to control displays or other AV devices connected over HDMI.

- Secure Platform Interface — Working natively with NAV Systems, Extron Pro Series control systems offer flexible system management and matrix switching control via a Secure Platform Interface that encrypts all commands from control processor to endpoint. Together, NAV and Extron Pro Series control systems create the most secure and reliable Pro AV over IP solution on the market.

- Multicast filtering with IGMPv3 — Supports multicast filtering with IGMPv3 for lower bandwidth consumption. Enables use of standard network equipment.

- One-button endpoint identification — Identify endpoints with an ID button and indicator for quick discovery of units on a network, simplifying diagnostics and installation.

- External Extron Everlast power supply included — Provides worldwide power compatibility with high-demonstrated reliability and low power consumption.

• Extron Everlast Power Supply is covered by a 7-year parts and labor warranty

- Mounts in an included 3-gang decorator-style wallplate — The 3-gang decorator-style wallplate is available in black or white to blend with a wide range of environments.

Installation

This section describes the installation and the operation of the NAV E 401 D and NAV E 201 D encoders, including:

• Mounting and Rear Panel Connections
• Front Panel Features
• Connector and Cable Details

Mounting and Rear Panel Connections

The NAV E 401 D and NAV E 201 D encoders can be installed in the provided three-gang mud ring or a compatible junction box.

A decorator-style wallplate cover is supplied.

The installation must conform to national and local electrical codes and to the size requirements of the wall plate.

ATTENTION:

• Installation and service must be performed by authorized personnel only.

- Extron recommends installing the encoder into a grounded, UL Listed electrical junction box.

- If the encoder will be installed into fine furniture, it is best to hire a licenced, bonded craftsperson to cut the access hole and perform the physical installation so the surface will not be damaged.

- Follow all national and local building and electrical codes that apply to the installation site.

- For the installation to meet UL requirements and to comply with National Electrical Code (NEC), the encoder must be installed in a UL Listed junction box. The end user or installer must furnish the junction box. It is not included with the unit.

UL and Safety Guidelines

The following UL guidelines pertain to the installation of the decorator-style wallplate decoders into a wall or furniture.

• These units are not to be connected to a centralized DC power source or used beyond their rated voltage range.
  • These units must be installed in UL-listed junction boxes.
  • These units must be installed with conduit in accordance with National Electrical Code.

Choosing and Preparing the Site

Choose the site

Choose a location that allows cable runs without interference. Allow enough depth for both the wall box and the cables. The box should be at least 3.0 inches (7.6 cm) deep to accommodate the connectors and cables. Install the cables into the wall, furniture, or conduits before installing the encoder.

The encoder fits into a standard US three-gang junction box or mud ring and includes a decorator-style wallplate and a metal mud ring. Optional UL Listed junction boxes, external junction boxes, and surface mounting boxes are available for use with the unit. Please see the product specifications, available on the Extron website, www.extron.com for the product dimensions.

NOTE: The encoder is wider than a standard 3-gang device. You cannot install another wall-mounted device immediately adjacent to this device.

Americans with Disabilities Act (ADA) compliance

When planning where to install the encoder, you may need to consider factors affecting accessibility of the encoder such as height from the floor, distance from obstructions, and how far a user must reach to access the connectors. For guidelines, see sections 307 ("Protruding Objects") and 308 ("Reach Ranges") of the 2010 ADA Standards for Accessible Design available at:

http://www.ada.gov/regs2010/2010ADAStandards/2010ADAStandards.pdf.

Prepare the Site

To prepare the site:

1. Using either of the following sizing methods:

2. Print the applicable mounting template, available on the Extron website and tape your template to the mounting surface.

3. Place the wall box against the installation surface, and mark the opening guidelines.

4. Cut out the material from the marked area. Protect the surface prior to and while cutting so the surface is not damaged.

5. Test the fit by inserting the encoder or wall box (if applicable) into the opening. The rear connectors on the encoder should fit easily into the opening.
6. Enlarge or smooth the edges of the opening if needed.
7. If using a mounting bracket, install the junction box or mud ring into the wall or furniture (see figure 2).

Figure 2. Installing a Mounting Bracket

a. Place 0.75 (1.90 cm) to 1.25 inch (3.18 cm) long #6-32 machine screws through the large holes in the four corners of the mouting bracket.
b. Loosely fasten the mounting bracket clip to the on the end of each screw.
c. Insert the mounting bracket into the opening in the wall (see step 2).
d. Rotate each mounting bracket clip so that the tab is behind the installation surface to hold the bracket suggly against the surface when the screw is tightened.

NOTE: The mounting bracket clip can be installed as shown in Detail A or Detail B of figure 2.

e. Use a screwdriver to fasten the screws and bracket slips in place.

1. If using a junction box, secure it with nails or screws, leaving the front edge flush with the outer wall or furniture surface (see figure 3 on page 8).

NOTE: Read any installation instructions and UL guidelines that come with the mounting devices, then install the box or mud ring in the opening at the installation site.

Figure 3. Installing a Junction Box

1. Run cables to the mounting location, leaving enough slack for device installation.

2. Feed the cables through the opening and through the wall box punch-out holes (if applicable), securing them with cable clamps to provide strain relief and so they do not slip back down into the wall or furniture.

NOTE: Connect the network cable and (if applicable) the external power supply, but do not apply power yet.

1. Trim back and insulate exposed cable shields with heat shrink to reduce the chance of short circuits. The outer foil shield can be cut back to the point where the cable exits the cable clamp.

Make Rear Panel Connections

Connect the cables to the rear of the unit (see figure 4 for connector details).

Figure 4. NAV E 401 D and NAV E 201 D Rear Panel Connectors

NAV 1G/PoE+ port — Connect to an Ethernet LAN on which one or more decoders also reside for streaming and control (see LAN and Ext connector on page 14 to wire the connector).

This port can also receive Power over Ethernet (PoE+) to power the encoder (see Power on page 17 for power options).

② Control RS-232/IR port — Connect a serial RS-232 signal, a modulated IR signal, or both to this 3.5 mm, 5-pole direct insertion connector for bidirectional RS-232 and IR communication with connected remote controlled devices using an Extron control system (see Control connector on page 14 to wire the connector).

③ Power connector (optional) — Connect the included external 12 VDC power supply to this 2-pole direct insertion connector for local power (see Power supply wiring on page 15 to wire the connector and Power for power options).

Test and Troubleshoot

1. Power up the system. Check that after approximately 45 seconds, the front panel LEDs indicate normally (Power LED and Stream LEDs lit steadily green).

2. Make adjustments to wiring or configuration as needed. Remember that the rear panel ports are not accessible after the encoder is mounted.

Complete the Physical Installation

Mount the encoder to a wall or furniture as follows:

NOTE: Extron recommends taking safety precautions to avoid electrostatic discharge issues during installation.

1. Insert the cabled encoder into the mud ring or junction box within the wall or furniture, aligning the mounting holes in the encoder mounting tabs with those in box or mud ring.

2. Secure the encoder to the junction box, wall or surface mounting box, or mud ring as follows (see figure 5):

Figure 5. Installing the Encoder in a Junction Box

a. Insert the included screws through the mounting holes at diagonal corners of the unit and into the corresponding threaded holes in the box or mud ring.

b. Using a Phillips screwdriver, tighten the screws until snug.

ATTENTION: Do not overtighten the screws.

c. Attach the faceplate to the encoder: insert the six included screws through the circular holes in the faceplate and the tabs on the encoder. Tighten the screws using a flat bladed screwdriver until snug.

Front Panel Features

Figure 6. NAV E 401 D and NAV E 201 D Front Panel Features

NOTES:

• Figure 6 shows a NAV E 401 D. The NAV E 201 D is similar; the only exception is lack of an Extension port (D).
• Items C and F are visible only when the faceplate is removed.

Connectors

A HDMI IN port — Receives the HDMI video input (or DVI, with an appropriate adapter) from the HDMI output port of the digital video source.
B HDMI OUT port — Outputs looped-through HDMI video for local monitoring of the source signal.

NOTE: See LockIt Lacing Brackets on page 13 to securely fasten the HDMI connectors (A and B) to the encoder.

Configuration (CONFIG) port — Connect a PC into the encoder for configuration of the encoder. The port uses IP over USB technology; the IP address is always 203.0.113.22 and CANNOT be changed. The Config port is also discoverable via Toolbelt and Product Configuration Software (PCS).
NAV - Ext(ension) port (NAV E 401 D only) — If desired, connect another networked device to this port (see LAN and Ext connector on page 14 to wire the connector). The port acts as a networked switch to the NAV 1G/PoE+ port (see A on page 9).

Indicators and buttons

E Visible LEDs (LEDs that are always visible, see figure 6 on page 11) —

Power — Indicates power and startup status.

Blinking — The unit is receiving power, either locally or remotely (via PoE) and is booting up.

Lit steadily — The unit is receiving power, either locally or remotely (via PoE) and is operational.

HDMI — The encoder is receiving an active HDMI input signal.

HDCP — The HDMI signal is HDCP encrypted.

Stream — Indicates the output status of the AV stream.

Lit steadily – The encoder is actively streaming a NAV output consisting of video, audio, or both to one or more NAV decoders.

Blinking – The encoder is actively streaming a NAV output, but network errors are present.

Unlit - The encoder is not actively streaming a NAV output.

Hidden buttons and LEDs (features that are visible only when the faceplate is removed) —

RESET button and LED — This recessed button and LED initiate and display three modes of reset (see Reset operations on page 18).

ID button and LED — The recessed ID button, when pressed, identifies the encoder to other network units and to the embedded HTML pages (see Pairing devices on page 17 for details). The LED blinks when the encoder is in pairing mode and lights when it is paired or device identification is selected from the encoder or NAVigator HTML page.

NAV 1G LEDs — Indicate the status of the network connection.

Link LED — Indicates the status of the link.

Lit steadily — Indicates that a network link is established at 1 Gbps.

Blinking – Indicates that network link is established less than 1 Gbps.

Act LED — Blinking indicates network traffic. The blink rate corresponds to activity.

Connector and Cable Details

HDMI connectors

HDMI signals for 4K video run at a very high frequency and are especially prone to errors caused by bad video connections, too many adapters, or excessive cable length. To avoid the loss of an image or jitter, follow these guidelines:

• Do not exceed 12 feet (3.6 meters) on the encoder input or loop-thru output.
• Use only the cable designed for HDMI or DVI signals. Use of non-HDMI or non-DVI cables or modified cables can result in a missing video output.
• Limit or avoid the use of adapters.

Lockit Lacing Brackets

To securely fasten an HDMI cable to the device:

1. Plug the front panel HDMI cables into the panel connection (see figure 7, ①).

Figure 7. Installing the LockIt Lacing Bracket

1. Loosen the HDMI connection mounting screw from the panel enough to allow the LockIt lacing bracket to be placed over it (2). The screw does not have to be removed.
2. Place the LockIt lacing bracket on the screw and against the HDMI connector, then tighten the screw to secure the bracket (③).

ATTENTION:

• Do not overtighten the HDMI connector mounting screw. The shield to which it fastens is very thin and can easily be stripped.

• Ne serrez pas trop la vis de montage du connecteur HDMI. Le blindage auquel elle est attachée est très fin et peut facilement être dénudé.

• Loosely place the included tie wrap around the HDMI connector and the LockIt lacing bracket as shown (4).

• While holding the connector securely against the lacing bracket, use pliers or similar tools to tighten the tie wrap, then remove any excess length (⑤).

Control connector wiring

Figure 8 shows how to wire the Control RS-232/IR connector.

Figure 8. Control Connector Wiring

NOTES:

• The RS-232 line pair must cross once between this connector and the source or destination.
• The length of exposed wires is important. The ideal length is 3/16 inch (5 mm).
• If the stripped section of wire is longer than 3/16 inch, the exposed wires may touch, causing a short circuit.
• If the stripped section of wire is shorter than 3/16 inch, wires can be easily pulled out even if tightly fastened by the captive screws.
• Do not tin the leads before installing them in the connector. Tinned wires are not as secure in the connector and could be pulled out.

LAN and Ext connector

The encoder NAV 1G/PoE+ port supports 1000Mbps (1000base T — Gigabit Ethernet), half-duplex and full-duplex Ethernet connections. It is vital that your Ethernet cable be the correct cable type and that it be properly terminated with the correct pinout. Ethernet links use Category (CAT) 5e or CAT 6, unshielded twisted pair (UTP) or shielded twisted pair (STP) cables, terminated with RJ-45 connectors. Ethernet cables are limited to a length of 328 feet (100 meters).

NOTES:

• A CAT 5e cabling infrastructure is the minimum acceptable to support a NAV system. Anything less is insufficient.
• Do not stretch or bend cables. Transmission errors can occur.

The Ethernet cable must be terminated as a patch (straight-through) cable and must be properly terminated in accordance with the TIA/EIA T568-B wiring standard (see figure 9).

Figure 9. RJ-45 Connector and Pinout Table

Power supply wiring

Figure 10 shows how to wire the connector. Use the supplied tie-wrap to strap the power cord to the extended tail of the connector.

Figure 10. Power Connector Wiring

CAUTION:

ATTENTION :

To verify the polarity before connection, plug in the power supply with no load and check the output with a voltmeter.

Basic Operation

Power

The encoder can be powered in one of three ways:

• Locally, from the included external power supply via the power connector (see Ⓐ on page 9).
• Remotely, receiving PoE via the NAV 1G/PoE+ port (see A on page 9); either from the network switch or from an optional PI 140 Power Injector.
• Locally (C) and remotely (A), with priority on the NAV 1G/PoE+ port. If PoE voltage drops below a threshold, the encoder immediately transitions to the power connector with no effect on system operation.

When power is applied, the encoder runs a series of self-tests that blink the front panel Power LED and all other indicators. The encoder then boots the NAV operating system. It can take approximately 45 seconds for self-test and system startup to complete. When the process is complete, the Power LED lights steadily.

NOTE: The encoder is NOT operational until the boot process is complete (the Power LED is lit steadily).

Pairing Devices

Pair devices as follows:

1. Use a Tweeker or other small screwdriver to press and hold the encoder_ID button (on the front panel, behind the bezel, see figure 6, F on page 11) for approximately 3 seconds, until the ID LED blinks. The encoder enters pairing mode.
2. One at a time, use a Tweeker or other small screwdriver to press and hold the decoder front panel ID button for approximately 3 seconds, until the ID LED blinks. Release the ID button. The decoder is now paired to the encoder.
3. Repeat step 2 for each decoder.
4. Use a Tweeker or other small screwdriver to press and release the encoder front panel ID button. The encoder exits pairing mode.
5. Repeat steps 1 through 4 to pair decoders to other encoders.

Operation

After the encoder, all decoders, and their connected devices are fully booted up and operational (the Power LED on each unit is lit steadily) and the devices are paired, the system is fully operational. If any problems are encountered, ensure all cables are routed and connected properly.

System operation with a NAVigator

Your NAV system must include an Extron NAVigator, a system manager that configures and controls the AV streaming system. The NAVigator allows you to make changes to multiple endpoints in the system from a central location, simplifying operations such as making ties or bulk configuration.

The base version of the NAVigator can support up to 16 endpoints by default, but if a LinkLicense is installed, support can be expanded to up to 240 endpoints, depending on the LinkLicense.

See the NAVigator User Guide, available at www.extron.com for details.

Configuration and other operations

Configuration and more complex operation of the system is accomplished via embedded web pages (see HTML Operation, beginning on page 21) or Extron Toolbelt. Simple Instruction Set (SIS) commands (see SIS Operations, starting on page 70) cannot be issued directly to the encoder, but are issued via an Extron control system on the AV network using a process known as “encapsulation” (see the NAVigator User Guide, available at www.extron.com for details).

Reset operations

- The front panel RESET button (behind the faceplate) initiates three levels of resets. The RESET button is recessed, so use a pointed stylus, ballpoint pen, or small screwdriver to access it.

See the table on page 19 for a summary of the modes.

ATTENTION: Review the reset modes carefully. Using the wrong reset mode may result in unintended loss of flash memory programming, port reassignment, or an encoder reboot.

NOTE: The modes listed close all open IP and other connections and close all sockets.

Reset Mode Comparison and Summary
Mode	Activation Result Purpose and		Notes
Hardware reset	Hold down the recessed RESET button while applying power to the unit.NOTE: After a this reset is performed, update the unit firmware to the latest version. Do not operate the unit firmware version that results from this reset mode. If you want to use the factory default firmware, you must upload that version again (seeFIRMWARE tab on page 42 for details on uploading firmware).	The unit reverts to the factory default firmware. All user files and settings, such as IP settings, are maintained.NOTE: If you do not want to update firmware, or you performed this reset mode by mistake, cycle power to the unit to return to the firmware version that was running before this reset mode (seeAbout Pageon page 65 to find the firmware version).	Use this to return the unit to the factory default firmware version if incompatibility issues arise with user-loaded firmware.
Reset IP (SW) settings	Hold the RESET button for approximately 6 seconds, until the RESET LED blinks twice (once at 3 seconds and again at 6 seconds). Then momentarily press RESET within 1 second.	Resets all the IP settings without affecting the device configuration. The reset IP mode:Enables ARP capability.Sets the IP address, subnet address, gateway address, and port mapping to the factory default.Sets the Multicast IP, stream number and device name to the factory default.Turns DHCP on.The RESET LED blinks three times in succession during the reset.	Reset IP enables you to set IP address information using ARP and the MAC address.
Factory (SW) reset	Hold the RESET button for approximately 9 seconds, until the RESET LED blinks three times (once at 3 seconds, again at 6 seconds, and then again at 9 seconds). Then momentarily press RESET within 1 second.NOTE: Factory reset reverts the factory-configured username to admin and password to extron.	Factory reset performs a complete reset to factory defaults (with the exception of the firmware):Does everything reset IP mode does.Resets all settings with the exception of factory firmware.Resets all IP options.Removes all files from the unit.Removes the initial serial number passwords and sets them to extron.The reset LED blinks four times in succession during the reset.	Factory reset is for starting over with configuration and uploading or to replace events. Same as theEscZQQQSIS command on page 72.

Performing factory and IP resets

Perform resets of the unit as follows (see figure 11):

1. Use a small screwdriver to press and hold the front panel RESET button until the rear panel RESET LED blinks either:

• Twice, for an IP settings reset
• Three times for an absolute (factory) reset

graph TD
    A["Press and hold the Reset button. IP Settings Reset"] --> B["RESET"]
    B --> C["6 seconds"]
    C --> D["Reset LED blinks twice."]
    D --> E["RESET"]
    E --> F["Release, then immediately press and release again."]
    G["Press and hold the Reset button. Factory Reset"] --> H["RESET"]
    H --> I["9 seconds"]
    I --> J["Reset LED blinks three times."]
    J --> K["RESET"]
    K --> L["Release, then immediately press and release again."]

Figure 11. Resets

1. Release the RESET button and then immediately press and release the RESET button again. Nothing happens if you do not momentarily RESET within 1 second.

HTML Operation

This section introduces using the built-in HTML pages to configure and operate the NAV E 401 D and NAV E 201 D encoders, including:

• Opening the Embedded HTML Pages
  • Using the HTML Pages

The encoder can be controlled and operated through either the front panel Configuration (USB) port (see figure 6, Ⓐ on page 11) or the rear panel NAV 1G/PoE+ port (see figure 4, Ⓐ on page 9). The Configuration port uses IP over USB technology. The factory-embedded HTML pages are always available and cannot be erased or overwritten.

Opening the Embedded HTML Pages

Access the encoder using HTML pages as follows:

1. Start the web browser.

NOTES:

• Extron recommends the following browsers to fully support the NAV system:
• Google Chrome — All screen images in this guide use Chrome
• Mozilla Firefox
• Microsoft Edge

• The network must be properly configured for multicasting (IGMP). Failure to do so may result in degraded performance.

• Click in the Address field of the browser and enter the IP address.

NOTES:

• For the NAV/PoE+ port, if unit does not receive an IP address from the DHCP server, it self-assigns a Link Local IP address in the range 169.254.X.X.
• Default settings:

Port DHCP IP	address	Subnet mask
Config (USB)* 203.0.11	3.22
NAV 1G/PoE+ (RJ-45) On

* For the Config port, the address for IP over USB CANNOT be changed.

- If you use IP over USB, Extron recommends waiting a minute after plugging in the cable for your PC to identify the USB connection as a valid Ethernet port.

1. Press the keyboard key.

NOTES:

- If you do not have the trusted SSL Certificate, the browser displays a privacy notification (see figure 12). Continue to the login dialog box as follows: 1. Click the browser button that advances past the privacy notification (such as Advanced [1] in Chrome). Explanatory text and a link appear.

Your connection is not private

Attackers might be trying to steal your information from 203.0.113.22 (for example, passwords, messages, or credit cards). Learn more NET::ERR_CERT_AUTHORITY_INVALID

☐ Help improve Safe Browsing by sending some system information and page content to Google. Privacy policy

Back to safety

This server could not prove that it is 203.0.113.22; its security certificate is not trusted by your computer's operating system. This may be caused by a misconfiguration or an attacker intercepting your connection.

Figure 12. Privacy Notification

1. Click Proceed to (unsafe) (②) (or similar message).

- Your IT department can provide an uploadable SSL Certificate (see Toolbelt on page 66). Once the certificate is loaded, the notification does not occur.

The browser opens to the Login dialog box (see figure 13).

Figure 13. Login Dialog Box

1. Enter the Username (see figure 13, ①) and Password (②) and click SIGN IN (③). The browser opens the embedded encoder web pages (see figure 14 on page 23).

NOTES:

• The factory configured passwords for all accounts on this device have been set to the device serial number. In the event of a complete system reset, the passwords revert to the default.
• The default username is admin and the default password is extron.
• Passwords are case sensitive.

NOTE: The HTML page may open with any of the panels (items ② through ⑦ below) selected.

Figure 14. Home Page

See figure 14 and the detailed descriptions in Using the HTML Pages on page 24.

① Menu icon
② INPUT CONFIGURATION link
③ OUTPUT CONFIGURATION link
④ TIES link
⑤ TOOLS link
⑥ MONITORING link
⑦ SETTINGS link
⑧ Control Panel Information indicator
⑨ LOOP THRU MUTES panel
10 Stream Status indicator
11 ID button
12 admin link
13 Name banner
14 About link

Using the HTML Pages

See figure 14 on page 23 and the following sections for detailed descriptions of the following pages or functions:

① Menu icon — Toggles to hide or show the links pane (items ② through ⑦).
② INPUT CONFIGURATION link — Opens a page that provides input configuration information and the ability to change some input values (see Input Configuration Page on page 25).
③ OUTPUT CONFIGURATION link — Opens a page that provides streaming output configuration information and the ability to change some output values (see Output Configuration Page on page 27).
4 TIES link — Opens a page that displays the status of the input to the encoder and the streaming output (see Ties Page on page 37).
⑤ TOOLS link — Opens two pages that provide encoder and diagnostic tools (see Tools Page on page 39).
⑥ MONITORING link — Opens a page that shows device status information (see Monitoring Page on page 46).
7 SETTINGS link — Opens a page that provides access to many system settings (see Settings Page on page 50).
8 Control panel Information indicator — Opens a dialog box that displays the format, resolution, and rate of the input and HDMI Out output (see B on page 11). Click anywhere outside the dialog box to close the box.
Input Format
1920×1080@60Hz
Video Signal: HDMI | HDCP:

Loop Thru Format

1920×1080@60Hz

Video Signal: HDMI | HDCP:

9 LOOP THRU MUTES panel — Select (click) AUDIO, VIDEO, or SYNC to toggle the mute on (do not output) and off (output) for

LOOP THRU MUTES: √ AUDIO □ VIDEO □ SYNC

NOTE: The mute function is for the HDMI Out port output only ( B ). Video, audio, and sync are still streamed to the AV network.

10 Stream Status indicator — Displays the AV stream output status of the encoder, active (☑), not active ( ), or error ( )
11 ID button — Click to show the ID on-screen display (OSD) on the HDMI Out port (B) and light the front panel ID LED (see F on page 12).
12 admin link — Click to display the Sign Out button. Click Sign Out to log out of the encoder HTML pages.
admin

Sign Out

NOTES:

• The log in to the HTML pages automatically times out after 30 minutes of user inactivity.
• Signing out is disabled when the encoder is accessed via proxy from the NAVigator (see the NOTES on page 38).

13 Name banner — Displays the model name and host name.
14 ABOUT link — Opens a pane that provides information about the encoder (see About Page on page 65).

Input Configuration Page

Figure 15. Input Configuration Page

The Input Configuration page consists of two read-only panes, Video (3) and Audio (4) that display the status of the input to the encoder.

The HDCP Authorized and EDID settings are accessible to change from the Video pane by clicking the Edit link (5) in the pane. The Video pane opens (see Video pane on page 26).

NOTE: For the Audio pane, the EDIT button (A) is not available for selection.

Video pane

See figure 16. If you change any of the settings in the Video Input Configuration dialog box (① through ④), the SAVE button (⑤) becomes selectable. Click SAVE to take changes or CANCEL (⑥) to abandon them. Clicking either button closes the dialog box.

Figure 16. Video Input Configuration Dialog Box
① HDCP Authorized — Click to toggle HDCP AUTHORIZED on and off. HDCP Authorized is used to determine if the HDMI input reports as an HDCP authorized sink to a source. This helps with devices like Apple TV ^® that always encrypt the output even when not displaying HDCP content.

NOTE: When HDCP AUTHORIZED is selected the encoder communicates to the source device that it supports HDCP encrypted content. When deselected the encoder indicates that it does not support HDCP. If the source is unable to decrypt its output, the encoder generates a green screen.
② EDID — Click the drop-down list to select among the available EDIDs. When an EDID is selected, the encoder sends this information to the source, which adjusts its AV output to the EDID. The table below details the default encoder EDIDs. All EDIDs shown are HDMI format with 2-channel audio.

Slot Resolution Slot Resolution
1	12	80x720@60 Hz 5 3480x2	160@60 Hz
2	19	20x1080@60 Hz* 6	Loop-thru monitor
3	19	20x1200@60 Hz 7	Decoder output
4		3480x2160@30Hz	8User EDID slot

EDID 12.1920x1080 @ 60Hz

1.1280x720 @ 60Hz

2.1920x1080 @ 60Hz

3.1920x1200 @ 60Hz

* Default

③ Import to EDID Library — Click to import a custom external EDID information to the encoder EDID library, slot 8 if the EDID supplied by the encoder does not met your needs.

NOTE: Import to EDID library (3) is disabled when the encoder is accessed via proxy from the NAVigator (see the NOTES on page 38).

Download EDID — Click to download the currently-selected EDID to the connected computer to save it for use in other encoders. This feature is typically used when EDID slot 6 (loop-thru monitor) or 7 (decoder output) is selected to save the EDID from a connected display.

Output Configuration Page

Access the Output Configuration page (see figure 17) by clicking the link on the left side of the browser (①). The browser displays the Output Configuration panel (②).

Figure 17. Output Configuration Page

The Output Configuration page consists of five panes, Stream (③), Loop Thru (④), Test Pattern (⑤), AES67 Audio (⑥), Screen Saver (⑦), and On Screen Display (OSD) (⑧) that display the status of the streamed output.

Each pane has settings that can be changed by clicking the Edit link (see figure 17, ⑧ on page 27) in the appropriate pane. The selected dialog box opens (see "Stream pane" below, Loop Thru pane on page 29, Test Pattern pane on page 30, and AES67 Audio on page 31, Screen Saver pane on page 31, and On Screen Display (OSD) pane on page 32).

Stream pane

See figure 18. If you change any of the settings in the Stream Configuration dialog box (① through ④), the SAVE button (⑤) becomes selectable. Click SAVE to take changes or CANCEL (⑥) to abandon them. Clicking either button closes the dialog box.

Figure 18. Stream Configuration Dialog Box

① Bitrate (Mbps) — Set the Bitrate in one of three ways:

NOTE: Extron recommends leaving the bitrate at the default setting. The bitrate is the rate at which the encoder transmits data. The bitrate affects the video image quality. Decreasing the bitrate lowers the quality, increasing the bitrate improves the quality.

• Click and drag the fader control.
• Click the and buttons.
  • Directly type a rate into the field.

② Video stream — Click to toggle Video Stream on (stream video) and off (do not stream).
③ NAV Audio Stream — Click to toggle NAV Audio Stream on (stream NAV audio) and off (do not stream).

NOTE: NAV Audio can only be routed to other Extron NAV products. Select NAV Audio only when your system is interfacing solely with other NAV products and the audio needs minimal processing.

4 AES67 Audio Stream — Click to toggle AES67 Audio Stream on (stream AES67 audio) and off (do not stream).

NOTE: The AES67 standard allows for interoperability among AES67 capable devices. Enabling AES67 audio allows the device to transmit a audio stream to a third-party AES67 capable receiver.

Loop-Thru pane

If you change any of the settings in the Loop Thru Configuration dialog box (see figure 19, ① through ⑤), the SAVE button (⑥) becomes selectable. Click SAVE to take changes or CANCEL (⑦) to abandon them. Clicking either button closes the dialog box.

Figure 19. Loop Thru Pane
① HDCP Mode — Click the drop-down list to select between the following two output modes for the HDMI Out port (see B on page 11).

• Follow Input — Mimics the HDCP encryption state of the connected source.
• Alway Encrypt — Maintains the HDCP encrypted state with the output sink device to improve system switching performance.

HDCP ModeAlways Encrypt

Follow Input

Always Encrypt

② Video Output — Click the drop-down list to select among the various output formats and colorspace for the HDMI Out port (B). The table below shows the available formats.

Format Format
Auto (based on sink EDID*) HDMI YUV 444 Full
DVI RGB 444 HDMI YUV 444 Limited
HDMI RGB 444 Full HDMI YUV 422 Full
HDMI RGB 444 Limited HDMI YUV 422 Limited

Video OutputDVI RGB 444

AutoDVI RGB 444HDMI RGB 444 FULLHDMI RGB 444 LIMITEDHDMI YUV 444 FULL

* Default

③ Color Bit Depth — Click the drop-down list to select between the following two output formats for the HDMI Out port (B).

• Auto — Adjusts color bit depth based on the display EDID to supports 10 bit or 8 bit (default).
  • Force 8-Bit — Always uses 8 bit output.

Color Bit Depth

Auto

Auto

Force 8-Bit

4 HDCP Notification (see figure 19 on page 29) — Click to toggle HDCP Notification on and off. This selection lets you select what is displayed on the HDMI output when the input signal contains HDCP-protected content and the output is a non-HDCP sink.

When HDCP Notification is checked, a green screen is generated to clearly indicate an HDCP issue has been encountered. When HDCP Notification is unchecked, a black screen is generated to discretely show there is a HDCP issue.

This feature has no effect on the functionality of HDCP. Extron recommends leaving HDCP Notification enabled to easily know when a HDCP issue has occurred.

5 Allow Audio Only — Click to toggle Audio Only on and off. Audio only prevents a display with no video source from going to standby by generating a blackburst signal.

NOTE: Allow Audio Only must be disabled to use a screen saver.

Test Pattern pane

See figure 20. If you change the test pattern setting (1 or 2), the SAVE button (3) becomes selectable. Click SAVE to take change or CANCEL (4) to abandon it. Clicking either button closes the dialog box.

Test patterns aid in preliminary set-up of the AV system and are useful to test AV streams during initially configuration and when sources are not present.

Test Pattern Configuration

Figure 20. Test Pattern Pane

① Audio Test Pattern — Select (click) to toggle the audio test pattern, a 400 Hz sine wave, on and off.

② Test Pattern — Click the drop-down list to select among test patterns to display on the Loop Thru (see B on page 11) and streamed outputs:

• Disabled (no test pattern)
- Color Bar
- Grayscale

AES67 pane

See figure 21. If you change the audio address setting (②), either directly or by RESET to Default (①), or change the PTP Domain ID (③), the SAVE button (④) becomes selectable. Click SAVE to take change or CANCEL (⑤) to abandon it. Clicking either button closes the dialog box.

AES67 Audio Configuration

Audio Address

PTP Domain ID

Domain range 0 - 127

Figure 21. AES67 Pane

① RESET TO DEFAULT — Click this link to return the Audio Address (②) to the factory default value, 239.69.xxx.xxx where the last two octets (xxx.xxx) are based on the encoder MAC address.
② Audio Address — Click in the Audio Address field and directly enter a new address as necessary.
③ PTP (Precision Time Protocol) Domain ID — Click in the PTP Domain ID field and edit it as desired or click + or ≈ to increment or decrement the PTP Domain ID. If you change the value, the unit re-synchronizes its internal audio time clock to the domain of the newly entered value.

NOTE: PTP Domain is an integer value used with AES67 to logically group PTP clocks on a network. This synchronizes their clocks to eliminate latency between the audio signals. Endpoints can only synchronize to other devices in the same domain and devices outside the domain are ignored.

• If you enter a value above the valid range, such as 128, the software automatically drops the value to 127.
• If you enter a valid, but incorrect, domain, the decoder syncs to the new domain clocks and there is a potential for interrupted audio.

Screen Saver pane

This pane shows the options for the screen saver on the HDMI Out port (see ⑧ on page 11) and streamed outputs. If you change any setting, either directly or by clicking RESET (see figure 22, ⑥), the SAVE button (④) becomes selectable. Click SAVE to take change or CANCEL (⑤) to abandon the changes. Clicking either button closes the dialog box.

Figure 22. Screen Saver Configuration Pane

① Screen Saver Mute — Click to toggle the Screen Saver Mute on (muted) and off (unmuted) for the HDMI Out and streamed outputs. This control sets whether the screen immediately enters low power mode (screen saver is muted) upon loss of sync or displays the user-entered background image (see Background Image, ④) for a period of time set by the Screen Saver Duration setting, ③.

NOTE: Allow Audio Only (see Allow Audio only, 4, on page 30) must be disabled to use a screen saver.

② Screen Saver Duration (available when Screen Saver Mute is Enabled

[1] — Click in the Duration field and edit it as desired or click for increment or decrement the delay (in seconds) of how long the screen saver stays active and streaming, before muting sync to a display. The valid range is from 1 to 500 (seconds) or 501 Always on.

When Screen Saver Mute is unchecked (②), the duration automatically becomes 501 Always on.

After the duration expires, the encoder drops the active sync, allowing the monitor to turn off or enter low power mode.

③ Screen Saver Image (see figure 22 on page 32) — Click the drop-down list to select among the images to display as the screen saver. Retain Last Frame displays the last frame of input data before the OSD was activated. Black Screen shows a black screen. Blue Screen shows a blue screen. Default Image (Extron) displays the Extron logo. Custom Image displays an image of your choosing.

NOTES:

• To be available for selection, the custom image must be manually uploaded into the endpoint (see "Upload a custom image" below).
• If you have not already uploaded an image, the pane displays the SELECT FILE button (see "Upload a custom image").

- If you select the blue screen as the screen saver, the blue screen itself streams to the decoder, but any enabled OSD does not. The OSD does output on the encoder HDMI Out port (see B on page 11).

Screen Saver Image Default Image (Extron)

Black Screen

Blue Screen

Retain Last Frame

Default Image (Extron)

Custom Image

Custom Image

SELECT FILE

Upload a custom image

You can upload a custom image to use for the screen saver background as follows:

NOTES:

• A valid custom image must be in the .png file format with a maximum size of 4K (4096 x 2160).

• The custom image may be cropped but cannot be scaled. For example: if you upload a 1080p image and the output is 4K, you will see black borders.

• On the editable Screen Saver Configuration pane (see figure 22 on page 32), click the Screen Saver Image drop-down list and select Custom Image (see figure 23, ①). If you have not already uploaded an image, the pane displays the SELECT FILE button (②).

Figure 23. Upload a Custom Image, Steps 1 and 2

1. Click SELECT FILE (②).

An open dialog box opens (see figure 25).

Figure 24. Open Dialog Box

1. Navigate to the folder where the image file is saved (see figure 25, ①). Select the file.
2. Click Open (2).

The OSD pane reports that it is uploading the image (1, at right) and then reports that it is the custom image (renamed user_image.png) (2).

NOTE: Click ☒ (A) to delete the image. This action is necessary to replace the custom image.

On Screen Display (OSD) pane

This pane (see figure 25) shows the options for the OSD on the HDMI Out port (see B on page 11) and streamed outputs. If you change any setting, either directly or by clicking RESET (7), the SAVE button (5) becomes selectable. Click SAVE to take change or CANCEL (6) to abandon the changes. Clicking either button closes the dialog box.

Figure 25. OSD Configuration Pane

① OSD Type — Click the drop-down list to select among the OSD options for display (see figure 26 on page 36 for typical on-screen displays).

• Input OSD (input connection details that can alert users of an input change)
  • Status OSD (general encoder details)
• Custom — User specified to indicate information pertinent to the application, such as source or security
• Disabled (no OSD)

OSD TypeInput OSD

Input OSD

Status OSD

Custom

Disabled

NOTE: When Input OSD, Status OSD, or Custom is selected, OSD Duration appears below OSD Type (see ③ on page 35).

② OSD Location (Available only when Custom is selected [1]) — Click the drop-down list to select among the OSD location options.

OSD LocationTop Left

Top Left

Top Right

Bottom Left

Bottom Right

Extron	NAV E 401 D
Host Name	NAV-E-401-D-17-84-05
Input Number	1982
IP Address	192.168.1.223
MAC Address	00-05-A6-17-84-05
Model	NAV E 401 D
Serial Number	A27YDP2
Firmware	FW: 1.00.0006.b040
NAV Output
Video Stream	Active
Audio Stream	Active
AES67 Stream	Active
Input Output 1920x1080@ 60Hz	1920x1080@ 60Hz

Typical Status Display

* NAV E 401 D only

Figure 26. Typical On-Screen Displays

③ OSD Duration (available when Screen Saver [see ② on page 35] is selected) — Click in the Duration field and edit it as desired or click + or - to increment or decrement the delay (in seconds) of how long the screen saver stays active and streaming, before muting sync to a display, before muting sync to a display (Blackburst). The valid range is from 1 to 500 (seconds) or 501 Always on.

When Screen Saver Mute is unchecked (see 2, on page 35), the duration automatically becomes 501 Always on.

After the duration expires, the encoder drops the active sync, allowing the monitor to turn off or enter low power mode.

4 Custom Line 1 and 2 (available only when OSD Type Custom is selected [1]) — Click in the either Custom Line field and type in the custom information of your choice. Delete all text to clear a custom line.

NOTE: A valid custom line entry meets the following requirements:

• The length is up to 64 characters.
- All alphanumeric characters and ASCII symbols are permitted except | (pipe).
• The custom line cannot start with a space.

Ties Page

Access the Ties page (see figure 27) by clicking the link on the left side of the browser (①). The browser displays the Ties panel (②), which displays AV ties and allows you to make AES67 ties.

Figure 27. Ties Page

The Ties page consists of two panes, Current Input (③) and Available Outputs (④) that display the status input and endpoints and tabs (⑤) that allow you to tailor the ties shown.

NOTES:

• Your tab display may differ from figure 27. The AES67 tab is present only when an Extron AES67-capable device, such as a DMP 128 ProDSP Digital Matrix Processor, is tied into the NAV system. See the user guide for the applicable device to configure that device and also the Dante documentation.
  • AV ties are read-only on this page.
  • You can make and break AES67 ties on this page.
• You can make and break ALL ties from the embedded HTML pages of a NAVigator or decoder (see the NAVigator User Guide or the applicable decoder user guide, available at www.extron.com, and the embedded HTML tie page for those devices).

Current Input pane

The Current Input pane displays the input number and name of the encoder to which you are connected.

Available Outputs pane

The Available Outputs pane (4) displays the output number, audio mode, model, and IP address of all decoders available for tying to this encoder.

NOTES:

• Also on the Ties page, you can open an HTML page of a connected decoder. This is a direct page to the decoder, rather than a proxied endpoint as through a NAVigator. Click the IP Address link in the desired output (A). The HTML page opens a new tab in the browser that is connected to the selected decoder. The decoder HTML page behaves as described in the guide for the decoder (see the applicable decoder guide available at www.extron.com).
• When you select the AES67 tab (see figure 28), the appearance of the Available Outputs pane changes. The name changes to Available Devices and only decoders that can receive streamed AES67 and any AES67 ties are shown.

Figure 28. Available Devices for AES67 Tab

- To tie AES67 from this encoder to a decoder, select that tab and click the desired decoder (Available Device(s) [see figure 28, ⚠]). An AES67 audio tie is indicated in red. Click in an existing tie to untie

Tools Pages

The Tools pages provide tools for the encoder (Device) and a tool for diagnosing communications (Diagnostic). To access the Tools pages, if necessary, click the Menu icon (see figure 14, ① on page 23). Click Tools (see ① at right) and either Device Tools (②) or Diagnostic Tools (③). The browser displays the selected Tools page (see figure 29, which shows the Device Tools page (②) selected).

Device Tools page

Figure 29. Device Tools Page

The Device Tools page consists of four tabs (see figure 29, ① on page 40), BACKUP (see "BACKUP tab," below) RESTORE (see RESTORE tab on page 40), FIRMWARE (see FIRMWARE tab on page 42) and RESET (see RESET tab on page 43) that provide encoder tools.

NOTE: System backup, restore, firmware update, and reset are available from the NAVigator (see the Navigator User Guide, available at www.extron.com).

BACKUP tab

Backup the encoder settings as follows:

NOTE: Backup is disabled when the encoder is accessed via proxy from the NAVigator.

1. On the Tools page, click BACKUP (see figure 29, ①).
2. Click DOWNLOAD BACKUP ( ②). The encoder creates a file of current settings and, depending on your browser, may prompt you to confirm that you want to save them.

This type of file can harm your computer. Do you want to keep backup-NAV-E-40....cfg anyway?

Keep

Discard

NOTE: Unless otherwise directed, the encoder backup file goes to the Downloads folder of the connected PC.

1. Click Keep to save the file to the Downloads folder or Discard as desired.

NAV E 401 D and NAV E 201 D Encoders • HTML Operation 39

RESTORE tab

Restore the encoder settings as follows:

NOTE: Restore is disabled when the encoder is accessed via proxy from the NAVigator.

1. On the Device Tools page, click RESTORE (see figure 30, ①).
2. Click SELECT FILE (②).

Figure 30. Tools — Restore Function

An open dialog box opens (see figure 31).

Figure 31. Open Dialog Box

1. Navigate to the folder where the Restore file is saved (typically the Downloads folder) (see figure 31, ①). Select the file.
2. Click Open (2). The Device Tools page returns to the top (see figure 32 on page 41).

Figure 32. Tools — Restore Function, Steps 5 and 6

1. Select (click) the settings to restore (Configuration, Communication, or both; see figure 32, ①).

Communication settings Configuration settings
Settings > General >Device Details (name)Settings > Networking >Network Connection	Settings > General >Device Details (location)Settings > General >Date and TimeSettings > AdvancedInput Config. > VideoInput Config. > Audio	Output Config. > StreamOutput Config. > Loop ThruOutput Config > AES67 AudioOutput Config > OSDOutput Config > Screen Saver

NOTE: Account password and custom image file are not backed up.

7. Click RESTORE (②).

The encoder reports that it is Rebooting and displays a status bar that shows the progress of the Restore operation. When the operation completes, the encoder reboots.

Rebooting Please login after device reboots

NOTE: You must reconnect to the encoder (see Opening the Embedded HTML Pages on page 21) if you have other operations to perform.

FIRMWARE tab

Upgrade the encoder firmware as follows:

NOTES:

• Firmware upgrade is disabled when the encoder is accessed via proxy from the NAVigator.
• Upgrading the encoder firmware results in the unit rebooting.
• Valid firmware files have the .eff file extension. Any other file extension is not a valid firmware update.

1. Click FIRMWARE (see figure 33, ①).

Figure 33. Tools — Firmware Function

2. Click SELECT FILE (②). An open dialog box opens (see figure 34).

Figure 34. Open Dialog Box

1. Navigate to the folder where you saved the firmware upgrade file (see figure 34, ①). Select the file.
2. Click Open (2). The open dialog box closes and the Tools pane returns to the top, with the selected firmware file identified (see figure 35, 1 on page 43).

Figure 35. Device Pane with Firmware File Identified

5. Click UPDATE (2).

The encoder page displays a sequence that reports the progress as it uploads the file (see figure 36, ①), updates the firmware (②), and then reboots (③).

graph LR
    A["Uploading File 83%"] --> B["Updating File 32%"]
    B --> C["Rebooting"]

Figure 36. Firmware Upload Progress

When the encoder reboots, the connection to it is momentarily lost and after a few seconds, the browser displays the home page Login dialog box (see figure 13 on page 22). To continue to operate the encoder, you must reconnect (see Opening the Embedded HTML Pages on page 21).

RESET tab

Reset or reboot the encoder as follows:

1. On the Tools page, click RESET (see figure 37, ①).

Figure 37. Tools — Reset Function

1. Select (click) a reset level (see figure 37, ② on page 43) or Reboot (③).

NOTES:

• Reset Device Settings (Retains TCP/IP Settings and Password) —
  Resets configuration settings. All communication settings and the password are retained (see the table of communication and configuration settings on page 41).
• Reset All Settings and Delete Files (Retains TCP/IP Settings) —
  Resets configuration settings except the communication settings, which are maintained. Resets the password to the default, which is extron (see the table of communication and configuration settings).

- Reset All Settings and Delete Files — This reset is identical to the Mode 5 reset (see the table of reset modes on page 19), which resets all settings to factory defaults.

3. Click APPLY (③).

The encoder reports that it is RESETTING or REBOOTING and displays a status bar that shows the progress of the operation. Any of these operations concludes, with the encoder rebooting.

NOTE: You must reconnect to the encoder (see Opening the Embedded HTML Pages on page 21) if you have other operations to perform.

Resetting

Please login after device reboots

Rebooting

Please login after device reboots

Diagnostic Tools page

The Diagnostic Tools page (see figure 38) provides tools that allow you to troubleshoot the connection to other units on the NAV network. Access the page as follows:

1. Click the TOOLS > Diagnostic Tools link on the left side of the browser (①). The browser displays the Diagnostic Tools page.

Figure 38. Diagnostic Tools Page, Ping Results Shown

1. Click in the Address field and type in the IP address of another unit on the network (②).
2. Click either PING or TRACE (③), depending on the diagnostic you want to run.

NOTES:

• Ping — Tests the connection to another unit on the network. Figure 38, 4 shows the typical results of a Ping diagnostic. If you see the message Ping to Host Address has Timed Out..., contact your system administrator.
• Trace — Traces the network route taken by a packet from source to destination and displays the network packet path as it traverses the network. If a trace is not fully successful, the diagnostic displays where the packet was last successful before it stopped and can no longer communicate to the next hop. Figure 39 shows the typical results of a Trace diagnostic.

Ping or Trace Results.... traceroute to 192.168.1.10 (192.168.1.10), 30 hops max, 46 byte packets 1 192.168.1.10 (192.168.1.10) 0.373 ms 0.325 ms 0.289 ms

CLEAR

Figure 39. Trace Results Shown

1. Click CLEAR (⑤) to reset the Address field if you want to run another diagnostic.

NAV E 401 D and NAV E 201 D Encoders • HTML Operation 45

Monitoring Page

Access the Monitoring page (see figure 40) by clicking the link on the left side of the browser (①). The browser displays the Monitoring page (②), which shows device status information.

* NAV E 401 D only

Figure 40. Monitoring Page

③ IGMP Querier
⑦ Primary Controller
4 Memory Utilization
⑧ Alarms
⑤ AV LAN Utilization
⑨ Download Logs
⑥ Ethernet Extension Utilization (NAV E 401 D only)

③ IGMP Querier pane (see figure 40 on page 46) — See “IGMP Querier pane,” below.
④ Memory Utilization — Indicates how much encoder memory is used, expressed in percent.
⑤ AV LAN Utilization — Indicates the total bandwidth usage at that moment. The encoder generates an alarm if the utilization goes above 90%. The alarm clears automatically once the level drops below 90%.

NOTE: The encoder normally uses far more Tx than Rx bandwidth.

⑥ Ethernet Extension Utilization pane (NAV E 401 D only) — See "Ethernet Extension Utilization pane", below.
7 Primary Controller pane — See Primary Controller pane on page 48.
⑧ Alarms pane — See Alarms pane on page 48.
⑨ Download Logs link — See Download Logs link on page 49.

IGMP Querier pane

IGMP querier is a network service, usually runk -ning on a network switch, that can initiate IGMP queries. An IGMP querier should be configured on the NAV network. It manages the multicast traffic. If there is no IGMP querier on the network, there is no effective multicast traffic management and the multicast traffic saturates the network and stream and communication errors can occur.

The IGMP Querier pane (see figure 40, ③) shows whether or not an IGMP querying device is present on the network, and the IP address of the IGMP querier. Figure 41 shows the normal indication and the indication if no IGMP querier is present on the network.

IGMP Querier Discovered IGMP Querier Not Discovered
Figure 41. IGMP Querier Pane Indications

Ethernet Extension Utilization pane (NAV E 401 D only)

The Ethernet Extension Utilization pane (see figure 40, Ⓐ) indicates the total bandwidth usage of the front panel NAV Extension port (see figure 3, Ⓞ on page 11) at that moment. The encoder generates an alarm if the utilization goes above 90%. The alarm clears automatically once the level drops below 90%. Figure 42 shows the normal indication and if the Extension port is either disabled (see Network Connection page on page 57) or enabled with nothing connected to it.

Ethernet Extension Normal Indication Ethernet Extension Disabled or Not Connected
Figure 42. Ethernet Extension Utilization Pane Indications

Primary Controller pane

The Primary Controller pane (see figure 40, 7) on page 46 shows whether or not an Extron control processor, such as an IPCP Pro xi Control Processor, is paired with the NAV device, and the IP address of the device if present. Figure 43 shows the normal indication and if no primary controller is present on the network available or the endpoint is not connected to any controller.

Primary Controller Normal Indication Primary Controller Not Discovered Primary Controller Not Connected

Figure 43. Primary Controller Pane Indications

Alarms pane

The Alarms pane (see figure 40, ⑧) shows any current alarms. Figure 44 shows the pane when alarms are present. Some alarms self-clear when specific conditions are met, others remain as long as the condition that causes it remains. As an example, a temperature alarm remains until the encoder cools down.

Figure 44. Clearing Alarms

NOTES:

• Critical alarms ( ) should be resolved immediately.
- Warning alarms ( ) are less serious.

Manually clear one or more alarms from the system as follows:

1. Click LEARN MORE (see figure 44, ①).
2. Click the A11 checkbox (②) or individual endpoint checkboxes (③) to select one or more alarms to clear.
3. Click CLEAR ALARMS (④) to clear this alarm.

Configure which alarms are and are not reported in this field as follows:

1. Click ALARM SETTINGS (see figure 44, ⑤ on page 48). The Edit Alarms Settings dialog box opens (see figure 45).

Figure 45. Edit Alarm Settings Window

1. Click the STATUS switch (1) to enable () and disable () alarm reporting.
2. Click SAVE (②) to make the changes or CANCEL (③) to abandon them.

Download Logs

Click the DOWNLOAD LOGS link (see 1 at right) to download a history of errors in a comma-delimited .csv file that can be opened in Microsoft Excel. The figure at right shows the results of downloading an alarms log using the Chrome browser (2).

NOTES:

• Logs are a diagnostic tool that assists in troubleshooting or debugging. NAV devices log system changes that occur and time stamp each entry to assist in tracking the sequence of events that lead up to an issue. Logs can be reviewed to better understand the cause of failure.
• There is no upper limit to the number of alarms that can be logged, but a device can only have one alarm of the same type active at a time. The encoder monitors the active alarm states of all devices in the NAV system. All alarm state changes are logged even if status reporting is disabled from the encoder.

Settings Page

The Settings pages provide access to many system settings grouped as General, Networking, and Advanced. To access the Settings pages, if necessary, click the Menu link (see figure 14, ① on page 23). Click SETTINGS (see ① in the illustration at right) and select among General (②), Networking (③), or Advanced (④). The browser displays the Device Settings page (①) with the selected group of settings open (see figure 46, which shows the General group page (②) selected).

General page

Click the down arrow (①) to open a drop-down menu (see Device Details page on page 51, Date & Time page on page 53, or Username/Password on page 55).

Figure 46. General Settings Page

Device Details page

The Device Details selection on the General Settings page (see figure 46 on page 50) opens a read-only pane that shows general information unique to the encoder (see figure 47). The Device Name, Input Number, and Location can be edited by clicking the EDIT button (①). An editable version of the selection opens (see figure 48 on page 52).

Figure 47. Device Details Selection

NOTES:

- Editing of Device Detail settings is disabled and the EDIT button is unavailable for selection when the encoder is assigned to a NAVigator.

- Special characters, which are not allowed in tags, names, and locations, are as follows: ! \~ ` @ # \$ % ^ & * ( ) _ + = { } [ ] | : ; “ ‘ < > , . ? and / . A hyphen (-) is not a special character.

- Tags, names, and locations each have a 63-character limit.

Tag Rules Name Rules Location Rules
Cannot begin or end with a hyphen.Cannot begin with a space.Spaces are allowed after the first character.Multiple tags are allowed, making filtering and sorting searching easier.	Must begin with a letter.Cannot end with a hyphen.Spaces are not allowed.	Must begin with a letter.Cannot end with a hyphen.Hyphens are allowed in any other position.Cannot begin with a space.Spaces are allowed after the first character.

Figure 48. Editable Device Details Pane

① Device Name — Click in this field and type in a device name of your choice.

NOTE: The Device Name is also the "hostname."

② Input Number — Click the ⊙ and ⚠ buttons or type a number into the field to overwrite the factory default input number, which is automatically generated in the range from 1 to 4096.
③ Location — Click in this field and type in a location to customize your system.
4 SAVE and CANCEL buttons — Click SAVE to take Device Details changes or CANCEL to abandon them. Clicking either button closes the editable pane.

Date & Time page

The Date & Time selection on the General Settings page (see figure 46 on page 50) opens a read-only pane that shows date and time settings (see figure 49). Click SET MANUALLY (①) and SYNC WITH SERVER (②) to switch between the views applicable to each selection. The date and time can be edited by clicking the EDIT button (③). An editable pane opens (see "Set time manually" and figure 50 and Sync time with server and figure 52 on page 54).

NOTE: Editing of these settings is disabled and the EDIT button is unavailable for selection when the encoder is assigned to a NAVigator.

graph TD
    A["Date & Time"] --> B["1 1 1 1 1 2 2 2 2 2 2 2"]
    B --> C["Date | Time\n08/06/19 04:41 PM\nTime Zone\n(UTC+00:00)"]
    C --> D["3 3 3 3 3 3 3 3 3"]
    D --> E["Set Time Manually"]
    F["Date & Time"] --> G["2 SET MANUALLY"]
    G --> H["SYNC WITH SERVER"]
    H --> I["Last Sync:\nNTP Server #1\nNTP Server #2\nNTP Server #3"]
    I --> J["3 3 3 3 3 3 3 3 3 3"]
    J --> K["Sync"]

Figure 49. Date & Time Selection

Set time manually —

Figure 50. Set Time Manually

① SET FROM PC — Click this link to sync the encoder date and time to the computer to which you are connected.
② Date | Time — Click in this field and type in the date and time.
③ Time Zone — Click the drop-down list to select the offset from Coordinated Universal Time (UTC).

4 SAVE and CANCEL buttons (see figure 50 on page 53) — Click SAVE to take Date | Time changes or CANCEL to abandon them. Clicking either button closes the editable pane.

NOTE: Or you can click the Datepicker (☐) or Timepicker (☐) icons (see figure 51) and use those tools to set the date and time.

Figure 51. Using Datepicker and Timepicker Tools

Sync time with server —

graph TD
    A["Last System"] --> B["1"]
    B --> C["1"]
    C --> D["1"]
    D --> E["1"]
    E --> F["1"]
    F --> G["1"]
    G --> H["1"]
    H --> I["1"]
    I --> J["1"]
    J --> K["1"]
    K --> L["1"]
    L --> M["1"]
    M --> N["1"]
    N --> O["1"]
    O --> P["1"]
    P --> Q["1"]
    Q --> R["1"]
    R --> S["1"]
    S --> T["1"]
    T --> U["1"]
    U --> V["1"]
    V --> W["1"]
    W --> X["1"]
    X --> Y["1"]
    Y --> Z["1"]
    Z --> AA["1"]
    AA --> AB["1"]
    AB --> AC["1"]
    AC --> AD["1"]
    AD --> AE["1"]
    AE --> AF["1"]
    AF --> AG["1"]
    AG --> AH["1"]
    AH --> AI["1"]
    AI --> AJ["1"]
    AJ --> AK["1"]
    AK --> AL["1"]
    AL --> AM["1"]
    AM --> AN["1"]
    AN --> AO["1"]
    AO --> AP["1"]
    AP --> AQ["1"]
    AQ --> AR["1"]
    AR --> AS["1"]
    AS --> AT["1"]
    AT --> AU["1"]
    AU --> AV["1"]
    AV --> AW["1"]
    AW --> AX["1"]
    AX --> AY["1"]
    AY --> AZ["1"]
    AZ --> BA["1"]
    BA --> BB["1"]
    BB --> BC["1"]
    BC --> BD["1"]
    BD --> BE["1"]
    BE --> BF["1"]
    BF --> BG["1"]
    BG --> BH["1"]
    BH --> BI["1"]
    BI --> BJ["1"]
    BJ --> BK["1"]
    BK --> BL["1"]
    BL --> BM["1"]
    BM --> BN["1"]
    BN --> BO["1"]
    BO --> BP["1"]
    BP --> BQ["1"]
    BQ --> BR["1"]
    BR --> BS["1"]
    BS --> BT["1"]
    BT --> BU["1"]
    BU --> BV["1"]
    BV --> BW["1"]
    BW --> BX["1"]
    BX --> BY["1"]
    BY --> BZ["1"]
    BZ --> CA["1"]
    CA --> CB["1"]
    CB --> CC["1"]
    CC --> CD["1"]
    CD --> CE["1"]
    CE --> CF["1"]
    CF --> CG["1"]
    CG --> CH["1"]
    CH --> CI["1"]
    CI --> CJ["1"]
    CJ --> CK["1"]
    CK --> CR["1"]
    CR --> CS["1"]
    CS --> CT["1"]
    CT --> CU["1"]
    CU --> CV["1"]
    CV --> CW["1"]
    CW --> CX["1"]
    CX --> CY["1"]
    CY --> CZ["1"]
    CZ --> DA["1"]
    DA --> DB["1"]
    DB --> DC["1"]
    DC --> DD["1"]
    DD --> DE["1"]
    DE --> DF["1"]
    DF --> DG["1"]
    DG --> DH["1"]
    DH --> DI["1"]
    DI --> DJ["1"]
    DJ --> DK["1"]

Figure 52. Sync Time with Server

① SYNC NOW — Click to force the encoder to sync its internal clock to an NTP server.
② NTP server — Click in these fields and type in the IP address or DNS name of an NTP server.
③ SAVE and CANCEL buttons — Click SAVE to take Date & Time changes or CANCEL to abandon them. Clicking either button closes the editable pane.

Username/Password page

The username/Password selection on the General Settings page (see figure 46 on page 50) opens a read-only pane that shows the credentials of the encoder (see figure 53). The Password can be edited by clicking the EDIT button (①). An editable version of the selection opens (see figure 54).

NOTES:

• Editing of these settings is disabled and the EDIT button is unavailable for selection when the encoder is assigned to a NAVigator.
• Any devices assigned to the NAVigator inherit the password of that NAVigator.

Figure 53. Username/Password Selection

Figure 54. Editable Username/Password Selection

① Password and Confirm Password — Click in these fields and type in valid password values to enter the appropriate values for your encoder.

NOTES:

• A valid password meets the following requirements:
  • The length is up to 64 characters.
• All alphanumeric characters and ASCII symbols are permitted except | (pipe).
  • The password cannot be blank.
• The password cannot start with a space.
• The factory configured passwords for all accounts on this device have been set to the device serial number. In the event of a complete system reset, the passwords revert to the default.
• The default username is admin and the default password is extron.

TIP: Select (click) the Show Password checkbox (A) to display the password as you type it.

② SAVE and CANCEL buttons — Click SAVE (②) to take Password change or CANCEL to abandon it. Clicking either button closes the editable pane.

Networking page

On the Networking Settings page (see figure 55), click the down arrow (①) to open a drop-down menu (see Network Connection page on page 57 or Ports page on page 59).

Figure 55. Networking Settings Page

Network Connection page

The Network Connection selection on the Networking page (see figure 55 on page 56) opens a read-only pane that shows the connection variables of the encoder (see figure 56). DHCP, IP Address, Subnet, Gateway, DNS Server, DNS Suffix, and Ethernet Extension (NAV E 401 D only) can be edited by clicking the EDIT button (①). An editable pane opens (see figure 57 on page 58).

NOTES:

• Ethernet Extension is Off by default.
• Editing of these settings is disabled and the EDIT button is unavailable for selection when the encoder is assigned to a NAVigator.

Network Connection

Link Speed

1 Gbps

DHCP

On

IP Address

169.254.6.11

Subnet

255.255.0.0

Gateway

0.0.0.0

DNS Server

0.0.0.0

DNS Suffix

Not Specified

Link Local

169.254.6.11

MAC Address

00-05-A6-17-84-05

* Ethernet Extension

On

* NAV E 401 D only

Figure 56. Network Connection Pane

DHCP On DHCP Off
* NAV E 401 D only

Figure 57. Editable Network Connection Pane

DHCP — Click to toggle DHCP on and off. When off, the encoder defaults to the Link Local address (see A). When DHCP is enabled, the endpoint automatically receives network configuration parameters from a DHCP server. If no DHCP server is available, the endpoint remains on Link local IP (see A).

NOTE: IP Address, Subnet, Gateway, DNS Server, DNS Suffix, Ethernet Extension, and are not editable when DHCP is on.

② IP Address, Subnet, and Gateway — Click in these fields and type in values to enter the appropriate connection values for your encoder.
③ DNS (Domain Name System) Server — Click in this field and type in the name of the domain name server.
④ DNS suffix — Click in this field and type the valid domain name suffix of the domain name server.
⑤ Ethernet Extension — Click to toggle the front panel Extension port (see figure 6, D on page 11) on and off.
⑥ SAVE and CANCEL buttons — Click SAVE to take Network Connection changes or CANCEL to abandon them. Clicking either button closes the editable pane.

NOTES:

• Link Local (A) — DHCP is on by default. When a DHCP server is not accessible, the Link local IP Address, an address in the range of 169.254.1.0 to 169.254.254.255, is assigned to the endpoint when no other address assignment methods are available.
• MAC Address ( B ) — A unique read-only identifier for network connected devices.

Ports page

The Ports selection on the Networking Settings page (see figure 55 on page 56) opens a read-only pane that shows the port usage parameters of the encoder (see figure 58). The HTTPS and RTP Start parameters can be edited by clicking the EDIT button (1). This feature gives the flexibility to use specific ports of your choosing, if the default ports are in use. An editable version of the selection opens (see figure 59).

Figure 58. Ports Selection

Figure 59. Editable Ports Selection

① HTTPS and RTP Start — Click in these fields and type in a valid values for your encoder.

NOTES:

• Valid HTTPS values:
  • θ = Disabled
  • 443 = Default
• 1024 - 65535 = Other available options so long as they are not overlapping on the encoder.
• Valid RTP Start values:
• θ - Disabled
  • 1024 - 65529 = Free use
• See the NAV Series Pro AV Ports and Licenses Guide, available at www.extron.com, for more information on ports.

② SAVE and CANCEL buttons — Click SAVE to take Port changes or CANCEL to abandon them. Clicking either button closes the editable pane.

Advanced page

On the Advanced Device Settings page (see figure 60), click the down arrow (①) to open a drop-down menu (see Advanced Networking page on page 61, Front Panel page on page 62, and LLDP page on page 63).

Figure 60. Advanced Settings Page

Advanced Networking page

The Advanced Networking selection on the Advanced page (see figure 60 on page 60) opens a read-only pane that shows the port usage parameters of the encoder (see figure 61). The parameters can be edited by clicking the EDIT button (①). An editable version of the selection opens (see figure 62).

Figure 61. Advanced Networking Selection

Figure 62. Editable Advanced Networking Selection

① RESET TO DEFAULT (see below)
④ Time to Live
② MulticastIP addresses (see page 62)
⑤ SAVE and CANCEL buttons
③ Quality of Service

① RESET TO DEFAULT — Click to restore the advanced networking settings of the encoder to their default values.

② Multicast IP addresses (see figure 62 on page 63) — Click in these fields and type in valid IP addresses for your encoder.

NOTES:

• Multicast Discovery IP is the IP address that the encoder uses to discover and communicate with all other NAV devices on the network.
  • Multicast Video IP is the IP address that outputs the video stream.
  • Multicast Audio IP is the IP address that outputs the audio stream.

③ Quality of Service — This setting affects the audio and video streams only and accepts valid differentiated services code point (DSCP) type of service (TOS) decimal values to adjust the priority of the packets. Click the and buttons or type a number into the field (within the range 0 to 225) to overwrite the factory default.

NOTE: The lower the number, the lower the priority of the packet within a queue. This may result in packet loss, latency, and jitter in a saturated link.

4 Time to Live — Click the ● and buttons or type a number into the field (within the range 1 to 225) to overwrite the factory default.

NOTE: Understanding how many network hops your farthest endpoint is can help assure that the packet reaches the desired destination. If too small of a value is entered, the network could discard the packet before it reaches the destination. In this case, the endpoint does not receive the streams.

⑤ SAVE and CANCEL buttons — Click SAVE to take changes or CANCEL to abandon them. Clicking either button closes the editable pane.

Front Panel page

The Front Panel selection on the Advanced page (see figure 60 on page 60) opens a pane that presents shows the DIM LED Lights switch. Click the switch to dim the encoder front panel LEDs (On) or return them to full intensity (Off). The default setting is Off.

Dim LED Lights

Off On

LLDP page

The LLDP selection on the Advanced page (see figure 60 on page 60) opens a pane that shows the status of Link Layer Discovery Protocol (on or off) and provides general extended information about the NAV AV LAN (see figure 63) and the Ethernet Extension LAN, see figure 64 on page 64).

NOTE: As necessary, click and drag the vertical scroll bar (see figure 63, A) and figure 64, A) up and down to display the entire page.

Figure 63. LLDP Page, Top Half

1 Link Layer Discovery Protocol (LLDP) — LLDP, a vendor-neutral protocol, is used by network devices to discovery, identify and share information between two directly connected network devices. Click to toggle LLDP on and off.

NOTES:

• ② through ⑤ (see page 64) are not displayed when LLDP is toggled off.
- You can only display one pane of Extended Data (③), NAV - AV LAN or Ethernet Extension (⑤), at a time.

② VIEW EXTENDED DATA button (NAV - AV LAN) — Opens a pane at the right of the page (③) that shows your full NAV AV LAN topology.
③ NAV - AV LAN Extended Data pane— A read-only pane that provides additional details of the NAV AV LAN topology. Click to close the pane.

④ VIEW EXTENDED DATA button (Ethernet Extension, see figure 64) — Opens a pane at the right of the page (5) that shows additional LLDP neighbor information.

Figure 64. LLDP Page, Continued

⑤ Ethernet Extension - Extended Data pane — A read-only pane that provides additional, detailed, read-only LLDP information about the directly connected neighboring device on the interface. Click ☒ to close the pane.

About Page

Access the About page by clicking ABOUT (see figure 65, 1).

Figure 65. About Pane

The About page provides the following useful information:

A Firmware version number, which is current NAV firmware version running.
B Installed licenses, which can be sorted by clicking the desired filtering letter.

Control System

This section includes:

• Secure Platform Device
• Toolbelt
  • Global Configurator Plus and Professional
• Global Scripter

The encoder can be remotely controlled from a host device such as a computer or Extron control system. The controlling device communicates over the network via the NAV/PoE+ port (see A on page 9).

Secure Platform Device

As a Secure Platform Device (SPD), the encoder is a system based device that communicates with an Extron controller and supports 802.1x port-based Network Access Control. When applied, 802.1x authentication requires that all devices are approved before network access is granted.

The encoder communicates with compatible controllers such as Extron IPCP Pro and IPL Pro series control products over a secure, encrypted channel. The encoder hosts secure Serial and IR ports as well as a Secure Port Interface for SIS control of the encoder.

Toolbelt

The Extron Toolbelt utility is available on the Extron website. Toolbelt is a stand-alone Windows® application for the management of control systems. Toolbelt can automatically discover Pro Series controllers and devices and NAV devices on a network (see the Toolbelt Help file). You also can manually add devices, using the known IP addresses. Once you log in to a NAV device, such as a NAVigator or NAV E 201 D, you can perform tasks such as:

• Launch the embedded encoder HTML page after discovery
  • View the device and system information
  • View and edit network information
  • View and set SSL certifications
  • Use utilities such as Ping, Reset, and Reboot
• Configure 802.1x security settings
  • View 802.1x status logs
• Update the firmware to a selected device or group of devices

Secure Sockets Layer (SSL) Certificates

Extron control processors ship with factory-installed SSL certificates created by Extron. If you want or are required to use a different SSL certificate at your installation site, then you can use system utilities in the Toolbelt software to change the SSL certificate at any time. The Toolbelt Help File provides instructions on how to apply an SSL certificate to a device.

NOTES:

• You must run Toolbelt as an administrator.
• Some certificates require a passphrase that is created when the certificate is created. If a passphrase is required, you must enter that passphrase before uploading and applying the certificate.

NAV devices support standard OpenSSL certificate encodings such as .pem (Privacy-enhanced Electronic Mail) and .der (Distinguished Encoding Rules) file types. PEM file types are ASCII encoded and are the required format for uploading to the device. DER file types are binary encoded and can typically have several file extension variations, such as .crt and .cer. There are many standard tools that can convert from DER to PEM file encodings if needed.

NOTE: A DER format file must be converted to PEM encoding before uploading it to the device.

To properly create the certificate for uploading to Extron control processors, ensure that the certificate file meets the following requirements:

• Contains X.509 certificate information
• Contains public and private keys
• Uses PEM encoding

NOTE: ITU-T standard X.509 covers aspects of public key encryption, digital cryptography, certificates, and validation.

Contact your IT administrator for more information on what tools and policies are required to obtain or create the SSL certificate and, if necessary, the corresponding passphrase.

Global Configurator Plus and Professional

NOTE: NAV products can be used in control systems with the following Extron control products:

• IPCP Pro Processors such as the IPCP Pro 250
• IPL Pro Control Processors such as the IPL Pro S3
  • IPCP Pro Q xi such as the IPCP Pro 255Q xi
  • IPCP Pro xi such as the IPCP Pro 250 xi

Global Configurator is an Extron control system configuration software for use in AV systems that include Extron Pro Series control products. Conditional logic, variables, and macros provide flexibility for elaborate control system designs. No direct programming knowledge is needed to use the program.

The functional logic is built into Global Configurator. You merely select the functions that you want to use. You can quickly set up schedules, macros, monitors, and the like, using available actions and commands, without having to write control script.

Global Configurator has two modes:

• Global Configurator Plus — Ideal for smaller applications requiring one control processor and one control interface.
• Global Configurator Professional — Suited for applications requiring multiple control processors, enhanced functionality, and advanced configuration. Access to Global Configurator Professional requires ECP Certification.

In a NAV system with an Extron controller, such as an IPCP Pro 250, you can perform actions such as:

• Load device drivers for monitoring the status of and controlling devices with the NAV system.
• Upload GUI Designer interface layouts to touchpanels and third-party touch interfaces.
• Create the configuration containing all the settings for the control processor and the products with which it interacts in the NAV system.
• Upload the configuration to the control processor.
• Send limited commands (such as some SIS commands) via the controller to a NAV device (but without receiving a response from the device).

To obtain Extron control product software, you must have an Extron Insider account and contact an Extron support representative on the Extron S3 Sales and Technical Support Hotline (see www.extron.com for the phone number in your region of the world). Extron provides training to our customers on how to use the software. Access to the features of Global Configurator Professional is available to users who successfully complete Extron Control Professional Certification.

For detailed descriptions and procedures to setup a control system with an IPCP Pro device and Global Configurator, see the applicable Global Configurator Help file.

Global Scripter

NOTE: NAV products can be used in control systems with the following Extron control products:

• IPCP Pro Processors such as the IPCP Pro 250
• IPL Pro Control Processors such as the IPL Pro S3
  • IPCP Pro Q xi such as the IPCP Pro 255Q xi
  • IPCP Pro xi such as the IPCP Pro 250 xi

Global Scripter is a powerful and versatile control system programming software from Extron for AV systems that use an Extron Pro series control processor (such as an IPCP Pro 250). Global Scripter, being programming (rather than just configuration) software, is much more flexible than Global Configurator. Global Scripter allows an integrator to write customized programs for his or her specific AV system. Using customized programming commands for configuration and control allows for larger AV systems than Global Configurator.

Global Scripter uses the easy-to-learn Python scripting language and includes the Extron-exclusive Python library: ControlScript. ControlScript increases the productivity of AV programmers by incorporating functions used in common AV control system projects, as well as helpful documentation, reference material, and sample code. Global Scripter can insert specific AV devices (such as SPDs) and functions into the code.

In a NAV system with an Extron controller, such as an IPCP Pro 250, you can support many more devices (system controllers, NAVigators, and endpoints) than Global Configurator, send very specific SIS commands (as programmed code) and get feedback.

NOTE: Global Scripter software users and integrators must know how to program with Python and should know how to use Extron ControlScript.

For detailed descriptions and procedures to setup a control system with an IPCP Pro device and Global Scripter, see the Global Scripter Help File.

SIS Operation

The encoder can be remotely controlled, monitored, or configured using the following:

- A user-defined string consisting of SIS commands (see below)

NOTE: SIS commands cannot be issued directly to the encoder, but are issued via an Extron control system on the AV network using a process known as "encapsulation".

• Extron Toolbelt or a control system constructed using either Global Configurator Plus and Professional, Global Configurator Pro, or Global Scripter (see Control System on page 66)
  • Built-in HTML pages (see HTML Operation on page 21)

This section provides guidance on operation of the encoder via a string of commands and lists the SIS commands, including:

• Host-to-Encoder Communications
• Encoder-Initiated Power-Up Message
• Encoder Error Responses
• Using the Command and Response Tables
• SIS Command and Response Tables

Host-to-Encoder Communications

SIS commands consist of one or more characters per field. No special characters are required to begin or end a command character sequence. When a command is valid, the encoder executes the command and sends a response to the host device. All responses from the encoder to the host end with a carriage return and a line feed (CR/LF = ←), which signals the end of the response character string. A string is one or more characters.

Encoder-Initiated Power-Up Message

When the encoder completes its start-up, it issues the following message to the host:

© Copyright 20yy, Extron Electronics NAV E n01 D, Vx.xx, 60-nnnn-nn← (n = 4 or 2) and

Vx.xx is the firmware version number and 60-nnnn-nn is the part number.

Hplgl

The HDMI input hot plug connection is changed. 1 is plugged and 0 is unplugged.

HplgO

The HDMI Out hot plug connection is changed. 1 is plugged and is unplugged.

In

A change in signal input status has occurred. 1 is input detected and 0 is no input.

Encoder Error Responses

When the encoder receives a valid SIS command, it executes the command and sends a response to the host device. If the encoder is unable to execute the command because the command is invalid or it contains invalid parameters, the encoder returns an error response to the host. The error response codes are:

E10 — Invalid command

E12 — Invalid port number

E13 — Invalid parameter

E14 — Invalid for this port configuration

E17 — Invalid command for signal type

E22 — Busy

E24 — Privilege violation

E25 — Device not present

E28 — Bad file name or file not found

The command operation is aborted with no other indication.

Using the Command and Response Tables

The command and response tables begin on page 72. Symbols are used throughout the table to represent variables in the command and response fields. Command and response examples are shown throughout the table. The ASCII to HEX conversion table below is for use with the command and response table.

Space →

ASCII to Hex Conversion Table

Esc 1B

CR ØD

LF

ØA

20

!

21

"

22

#

23

$ 24

% 25

& 26

'

27

( 28 )

29

*

2A

+

2B ,

2C -

2D

. 2E

/

2F

Ø

30

1

31

2

32

3

33

4 34

5 35

6 36

7

37

8

38

9

39 :

3A ;

3B <

3C =

3D >

3E ?

3F

@

40 A

41 B

42 C

43 D

45 E

46 F

47

H

48 I

49 J

4A K

4B L

4D M

4E O

P

50 Q

51 R

52 S

53 T

55 U

56 W

X

58 Y

59 Z

5A [

5B \ 5C ]

5D ^

5E _

60 a

61 b

62 c

63 d

65 e

66 g

h

68 i

69 j

6A k

6B l

6D m

6E o

p

70 q

71 r

72 s

73 t

75 u

76 w

x

78 y

79 z

7A {

7B l

7D}

7E DEL

Common symbol definitions

← = Carriage return/line feed

← = Carriage return (no line feed)

| = Pipe (can be used interchangeably with the

← character)

• = space

Esc = Escape key

W = Can be used interchangeably with the

Esc character

SIS Command and Response Tables

Command and Response Table for Encoder Commands

Command Function	SIS Command (Host to Unit)	Response (Unit to Host)	Additional description
HDCP authorized device
Set input to HDCP authorized	EscE1HDCP←	HdcpE1←	Default. HDCP Authorized is used to bar an HDCP encrypted source into the HDMI Input.
Set input to HDCP not authorized	EscE0HDCP←	HdcpE0←
View HDCP authorized status	EscEHDCP←	X1←
Input signal status
View input signal status	EscOLS← X1←
Streaming control
Set video stream on	EscV1STRC←	StrcV1←	Default.
Set video stream off	EscV0STRC←	StrcV0←
Set audio stream on	EscA1STRC←	StrcA1←	Default.
Set audio stream off	EscA0STRC←	StrcA0←
View video stream	EscVSTRC← X1←
View audio stream	EscASTRC← X1←
Streaming bit rate
Set streaming rate	EscVX2BITR←	BitrVX2←
Show streaming bit rate	EscVBITR← X2←
Video mute (HDMI Loop Thru port)
Mute video only	1B	Vmt1←
Mute video and sync	2B	Vmt2←
Unmute video and sync	0B	Vmt0←	Default. Video output is active.
Show mute status	B	X3←
Audio mute (HDMI Loop Thru port)
Mute audio	1*1Z	Amt1*1←
Unmute audio	1*0Z	Amt1*0←	Default. Audio output is active.
View audio mute status	1Z	X1←	Audio mute status is X1.
Reset
Reset to factory setting	EscZQQQ←	Zpq←	Reset to factory defaults. Firmware version remains the same.
Device name
Set device name	EscX4CN←	Ipn•X4←
Read device name	EscCN← X4←
Reset device name to factory default	Esc•CN←	Ipn•NAV-E-n01 D-←(n = 4 or 2)
Device tag
View device tag	EscDTAG← X5←
Device number
View device number	EscDNUM← X5←
KEY: X1= Status θ = Off, disabled, not detected 1 = On, enabled, detectedX2= Streaming rate (in Mbps) 250 - 900 (default = 850)X3= Video mute status θ = Unmute 1 = Mute video 2 = Mute video and syncX4= Name, tag A text string of up to 24 alphanumeric characters and minus sign/hyphen (-).No blank or space characters are permitted as part of a name.The first character must be a letter, and the last character must not be a minus sign/hyphenX5= Device number 0001 - 4096
Information requests
Information request	I	SigI X1 •HdcpI X6 •HdcpQ X6 •ResI X7 •AudI X9 •StrmI X8 •LnkX8 •Enc←
Response description:	Input signal•Input HDCP•Output HDCP•Resolution•Input audio•Streaming•Link•Encoder←
Example:	I	SigI1 •HdcpI2 •Hdcp02 •ResI 1920x1080@60Hz •AudI0 •StrmI1 •Lnk1 •Enc←
		An input signal is detected, the input and output are HDCP devices, the resolution is 1920x1080@60 Hz, the digital audio input is selected, streaming and link are active, and the device is an encoder.
View model name	1I	NAV •E •n01←	(n = 4 or 2)
View model description	2I	NAV •Gigabit • Encoder • HDMI←
View number of connected users	10I	X9←
View input video format	34I	X10←
View HDCP input status	35I	X5←
View streaming status	37I	X8←
View HDCP output status	38I	X6←
View connected video streams	39I	X11←	Show all (n) connected video streams.
		X11←
		• •←
		• •←
		X11←←
Example:	39I	Conf Rm 1, 192.168.254.254, 239.199.188.175←
		Conf Rm 2, 192.168.254.253, 239.199.188.165←
		• • •←
		Class Rm 5, 192.168.254.252, 239.199.188.155←←
View connected audio streams	40I	X11←	Show all (n) connected audio streams.
		X11←
		• •←
		• •←
		X11←←
View average bandwidth	41I	X2←
View current total bandwidth	42I	X2←
View current video bandwidth	43I	X2←
View current audio bandwidth	44I	X2←
View network status	46I	X8←
View dropped packets	48I	X12←
View IGMP querier	50I	X13←
View device serial number	98I	X14←
View internal temperature	Esc 20STAT ← X15←
KEY: X1 = Status θ = Off, disabled, not detected 1 = On, enabled, detectedX2 = Bandwidth (in Mbps) 000 - 900 (default = 850)X6 = HDCP status θ = No device 1 = Non-HDCP device 2 = HDCP deviceX7 = Resolution and rate in plain text Example: 1920x1080@60 Hz)X8 = Streaming and link status θ = No link 1 = Active 2 = Active with errorsX9 = Number of connected users θ = 1X10 = Input video format θ = Not detected 1 = HDMI 2 = DVIX11 = Connected streams,•,•,•X12 = Dropped packets (in percent) θ = 100X13 = IP address, subnet, or gateway address xxx.xxx.xxx.xxxX14 = Serial number
Firmware version
Read firmware version	Q	X15←
Read full firmware version	*Q	X17←
Read full firmware version — Advanced	20Q	X18←
Part number
View part number	N	60-xxxx-xx←
KEY: X16 = Firmware version x.xxX17 = Full firmware version X.xx,xxxxX18 = Full firmware version — advanced x.xx,xxxx-bnnn

Command and Response Table for IP-Specific SIS Commands

Command Function	SIS Command (Host to Unit)	Response (Unit to Host)	Additional description
DHCP client
Set DHCP on	Esc1*1DHCP←	Dhcp•1*1←
Set DHCP off	Esc1*0DHCP←	Dhcp•1*0←
View DHCP status	Esc1DHCP←X1←
IP address
Set IP adress	EscX13CI←	IpiX13←
View IP address	EscCI←X13←
Subnet mask
Set subnet mask	EscX13CS←	IpsX13←
View subnet mask	EscCS←X13←
Gateway address
Set gateway address	EscX13CG←	IpgX13←
View gateway address	EscCG←X13←
DNS address
Set DNS address	EscX13DI←	IpdX13←
View DNS address	EscDI←X13←
IP address
Set IP address	Esc1*X13CISG←	Cisg•1*X13←
IP and subnet mask
Set IP address and subnet mask	Esc1*X13IP+X13SubnetCISG←	Cisg•1*X13IP/X20Subnet+X13Gateway←
Set IP address and subnet mask	Esc1*X13IP/X20SubnetCSIG←	Cisg•1*X13IP/X20Subnet+X13Gateway←
IP, Subnet, and gateway address all at once
Set IP address, subnet address, and gateway	Esc1*X13IP+X13SubnetX13GatewayCISG←	Cisg•1*X13IP/X20Subnet+X13Gateway←
Set IP address, subnet address, and gateway	Esc1*X13IP/X20SubnetX13GatewayCISG←	Cisg•1*X13IP/X20Subnet+X13Gateway←
View IP address, subnet address, and gateway	Esc1CISG←X13	IP/X20Subnet+X13Gateway←
MAC address
View MAC address	EscCH←	X21←
KEY: X1= Status θ = Off, disabled, not detected 1 = On, enabled, detectedX13= IP address, subnet, or gateway address xxx.xxx.xxx.xxxX20= Subnet prefix Number of bits used to create the subnetX21= MAC address xx.xx.xx.xx.xx.xx

Troubleshooting

Alarms

The following table lists common NAV alarms shown on the Monitoring page (see Alarms pane on page 48) and suggested remedies:

Alarm Cause Remedy
Assignment Conflict The endpoint is reporting a conflicting assignment status.		Verify that the endpoint is not assigned to another NAVigator. If it is, it must be unassigned from the previous NAVigator. If the previous NAVigator is unavailable, perform a Factory (SW) reset (see page 19) on the conflicted endpoint.
Assignment Failure The endpoint failed to be assigned to a NAVigator.		Confirm that the NAVigator has not reached its endpoint assignment limit. If a device has been decommissioned from the NAV system, unassign the endpoint from the "Offline endpoints" list. If endpoint still cannot be assigned, perform a Factory (SW) reset on the endpoint.
Audio Loss	The input audio signal level is below -60 dB for a period of 5 minutes or more.	Increase the output level of audio source.
Auth Failures A user has attempted to login unsuccessfully 10 or more times.		Check whether login attempts were from internal personnel. If not, take action to strengthen security measures.
Backup Restore Failure	A problem occurred while trying to perform a backup or a restore.	Debug network connectivity between the NAVigator and endpoints.
Channel Conflict	Two or more NAV devices on the network have been given the same input or output number.	For devices affected, change the input number or output number so that each is unique in the system.
Communication Failure An online assigned endpoint cannot establish a connection with the NAVigator.		Check the network settings to ensure unicast routing is possible between the NAVigator and endpoints.
Controller Disconnect The NAV device is unable to connect to a paired control processor.		Verify the control processor is online. Review network settings to ensure unicast communication is possible from the NAV device to the control processor.
CPU Usage	The NAV device CPU is overloaded.	Check for excessive network data being delivered to the endpoint.
Device Offline An assigned NAVigator is not discovered on the network.		Check the offline NAVigator for a power failure. Check the network connectivity of the endpoint.
Disk Space Internal storage on the NAV device is low.		Reboot the NAV device. If the issue persists, perform a software reset that delete files (see RESET tab on page 43).
Firmware Failure A critical process has failed, crashing the endpoint.		Reboot the NAV device. If the failure persists, perform a factory reset (see page 19).
Firmware Incompatible A firmware version discrepancy exists between the NAVigator and assigned endpoints.		Upgrade the firmware on the deviating device.
Firmware Upgrade The firmware upgrade process on NAVigator or endpoints failed to complete.		Retry the firmware upgrade. If it is again unsuccessful, use Toolbelt or a web browser to directly manage the device and perform a unit firmware upgrade.
HDCP Error	Encoder: The video input signal is HDCP protected and HDCP negotiation has failed.Decoder: The incoming stream is HDCP protected and the display connected to the output does not support HDCP or the HDCP version.	Encoder:Disconnect and reconnect the video input cable into the encoder (see the applicable NAV encoder user guide at www.extron.com).Bypass video adapter cables and make a direct HDMI male-to-male connection.Decoder: Check the technical specifications of the display that is connected to the decoder for HDCP version support.
IGMP Failure The NAV device failed to receive three consecutive IGMP queries from an IGMP querier.		Debug network connectivity between the NAV device and the IGMP querier (which can be either a router or a managed switch).
Link Speed The negotiated communication speed (Link Speed) between the NAV device and a managed switch is lower than its capability of 1 Gbps.		Check switch configuration and ensure proper settings for the switch port to which the NAV device is connected.
Name Conflict Two or more NAV devices on the network have the same device name.		Change the device names affected so that each is unique.
Network Conflict Two or more NAV devices on the network have the same IP address.		Change the IP addresses affected so that each is unique.
Network Utilization The NAV device is receiving excessive network traffic.		Check the network for flooding, also check for improper network configuration.
NTP Sync The NAVigator cannot obtain time from the specified NTP server.		Debug the network connectivity between the NAVigator and the specified NTP server.
PTP Master Stability	The clock to which all devices are synchronized is changing too frequently, for example, due to network jitter.	Check network for flooding and correct PTPv2 packet priority.
PTP Sync NAV device cannot synchronize its PTPv2 clock with any peers.		Ensure that network policies allow PTPv2 packets to reach the NAV Device from a clock master.
Stream Conflict Multiple NAV	endpoints are configured to use the same video, audio, AES67, or USB multicast IP address.	Reconfigure endpoint stream settings for a unique stream address.
Temperature Internal	The NAV device is overheating.	Check the ambient temperature of the NAV device installation location.If greater than 104°F, (60°C) use HVAC system to lower ambient temperature.If ambient temperature is 104°F, (60°C) or less, check the mounting location for nearby equipment emitting excessive heat.
Tie Failure The encoder failed	to establish a tie with the specified endpoint.	Debug the network connectivity between the encoder and decoder.
Video loss The input is changed	and video sync cannot be established for within a two-second window.	Debug the connectivity of the AV source device to the NAV encoder.

Extron Warranty

Extron warrants this product against defects in materials and workmanship for a period of three years from the date of purchase. In the event of malfunction during the warranty period attributable directly to faulty workmanship and/or materials, Extron will, at its option, repair or replace said products or components, to whatever extent it shall deem necessary to restore said product to proper operating condition, provided that it is returned within the warranty period, with proof of purchase and description of malfunction to:

USA, Canada, South America, and Central America:

Extron

1230 South Lewis Street

Anaheim, CA 92805

U.S.A.

Asia:

Extron Asia Pte Ltd

135 Joo Seng Road, #04-01

PM Industrial Bldg.

Singapore 368363

Singapore

Japan:

Extron Japan

Kyodo Building, 16 Ichibancho

Chiyoda-ku, Tokyo 102-0082

Japan

Europe:

Extron Europe

Hanzeboulevard 10

3825 PH Amersfoort

The Netherlands

China:

Extron China

686 Ronghua Road

Songjiang District

Shanghai 201611

China

Middle East:

Extron Middle East

Dubai Airport Free Zone

F13, PO Box 293666

United Arab Emirates, Dubai

Africa:

Extron South Africa

3rd Floor, South Tower

160 Jan Smuts Avenue

Rosebank 2196, South Africa

This Limited Warranty does not apply if the fault has been caused by misuse, improper handling care, electrical or mechanical abuse, abnormal operating conditions, or if modifications were made to the product that were not authorized by Extron.

NOTE: If a product is defective, please call Extron and ask for an Application Engineer to receive an RA (Return Authorization) number. This will begin the repair process.

USA: 714.491.1500 or 800.633.9876 Asia: 65.6383.4400

Europe: 31.33.453.4040 or 800.3987.6673

Japan: 81.3.3511.7655

Africa and Middle East: 971.4.299.1800

Units must be returned insured, with shipping charges prepaid. If not insured, you assume the risk of loss or damage during shipment. Returned units must include the serial number and a description of the problem, as well as the name of the person to contact in case there are any questions.

Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such damage.

Please note that laws vary from state to state and country to country, and that some provisions of this warranty may not apply to you.